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Top 50 Quality Assurance Manager/Project Manager Skills

Below we've compiled a list of the most important skills for a Quality Assurance Manager/Project Manager. We ranked the top skills based on the percentage of Quality Assurance Manager/Project Manager resumes they appeared on. For example, 15.0% of Quality Assurance Manager/Project Manager resumes contained Test Cases as a skill. Let's find out what skills a Quality Assurance Manager/Project Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Quality Assurance Manager/Project Manager:

1. Test Cases

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high Demand
Here's how Test Cases is used in Quality Assurance Manager/Project Manager jobs:
  • Develop test plan/test cases/documents/checklists and report issues.
  • Led all aspects of the Quality Assurance processes including development of test plans, test cases and execution of test cases.
  • Analyzed, defined & developed system requirements, user test requirements, test plans, test scripts and test cases.
  • Initiated project kick off meetings, status reporting, documenting test cases, bug tracking, and metric reporting.
  • Develop test plans, including documenting test cases, test data requirements, and expected results for testing.
  • Executed user acceptance test cases and ensured the quality of the product by gaining concurrence on user acceptance.
  • Directed test analysts in developing detail test plans and test cases and reviewed for quality assurance.
  • Analyzed and prepared test plan and test cases based on requirements and general design documents.
  • Assigned Quality Assurance team to test and execute test cases using Mercury Quality Center.
  • Used Quality Center for test cases, defects, statuses and Admin reports.
  • Created FIT test cases for Unit/Integration tests for the developers for creating fixtures.
  • Prepared test cases for UAT and coordinated testing activities across other teams.
  • Produced test cases for functionality, regression unit and smoke testing.
  • Prepared Test Plans, Test Cases and Testing Strategy documents.
  • Performed manual testing for all different kinds of test cases.
  • Designed and executed multiple test cases for user acceptance.
  • Traced requirements to test cases.
  • Provided business partners and IT staff with testing schedules, test cases, and defect reports.
  • Collected metrics for business Rules; wrote and executed the test cases system testing.
  • Linked and verified test cases to a traceability matrix.

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2. Project Management

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high Demand
Here's how Project Management is used in Quality Assurance Manager/Project Manager jobs:
  • Maintained strict adherence to standard project management methodology for organization while continuing development of delivery processes for Professional Services Team.
  • Restructured the project management and business analysis division and revamped numerous policies and procedures.
  • Implemented project management methodology and processes to standardize internal and external processes.
  • Developed and executed project management training.
  • Develop and maintain an in-depth knowledge of system development methodologies, project management and both manual and automated testing methods.
  • Provided QA Testing Project Management for n-tier mainframe applications for mainframe Order Entry, Batch Billing feeds and conversions.
  • Assisted in creating effective project management tools to optimize tracking & team involvement during NPD projects.
  • Acted as the single point of contact between Project Management, Development and Test Team.
  • Developed all Project Management artifacts including WBS, project plans, budgets, etc.
  • Provide project management structure, estimating, procurement, logistics, subcontracting and permitting.
  • Use of Microsoft project integrated with TFS for Project Management tracking.
  • Acted as central communication point for test team and project management.
  • Interfaced with project management on matters of Quality and Safety.
  • Interfaced with project management to address progress and schedule constraints.
  • Provided project management for the NationsBank FDIC/Private Banking project.
  • Full Project Management of 22 programmers for various projects.
  • Project management of 510k submission.
  • Program and Project Management: Drove, executed and delivered five concurrent web based training projects on time and within budget.
  • Implemented project management processes for the development teams.
  • Develop the new planning for new product ( NPDI ), Project Management on the new Product Development.

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3. Ensure Compliance

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Here's how Ensure Compliance is used in Quality Assurance Manager/Project Manager jobs:
  • Review development of Contractor QC procedures ensure compliance with contract requirements.
  • Lead internal and supplier audits to ensure compliance with API and ISO standards while continuously improving the organization's operations.
  • Leveraged CMMI expertise to identify missing information, and create strategic plans and documents to ensure compliance.
  • Trained personnel to ensure compliance with regulatory guidelines and internal SOP's.
  • Inspected all site materials to ensure compliance with structural design.
  • Reviewed vendor contracts to ensure compliance of the contractors.
  • Audit project teams to ensure compliance with CMMI best practices throughout the full systems development life cycle.
  • Reviewed and approved submittals to ensure compliance with contract plans and specifications.

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4. Status Reports

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high Demand
Here's how Status Reports is used in Quality Assurance Manager/Project Manager jobs:
  • Managed daily activities, issue resolution and test execution/Defect status reports across project execution teams in order to deliver multiple projects.
  • Delivered detailed status reports to project stakeholders on a weekly basis.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Generate status reports out of ALM (QC) and report the testing status to the test manager and project manager.
  • Coordinated with Quality Center Admin team for defining and setting up daily/weekly Summary, Trending and Status reports.
  • Test Sets run, defects tracked and Status Reports generated using Test Director 7.6.
  • Delivered status reports to directors and stakeholders on testing progress and defects.
  • Published project scorecard and status reports on a regular basis.
  • Generated team status reports on a weekly basis.
  • Provide Project lead with weekly status reports.
  • Provide weekly status reports to management.
  • Provided weekly status reports to stakeholders and conducted dailymeetingcalls.
  • Coordinated and managed all testing needs for Audit and Advisory applications * Prepared status reports for Audit and Advisory customers.

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5. Business Requirements

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Here's how Business Requirements is used in Quality Assurance Manager/Project Manager jobs:
  • Created business requirements, functional specifications for projects and worked closely with developers documenting builds.
  • Conducted requirement definition/gathering workshops for the development of business requirements.
  • Gathered business requirements from users.
  • Experience in Writing test plans, test cases, test procedures based on business requirements.
  • Collect and convey business requirements to monitor test plans and test scripts development.
  • Created standard documentation for Request for Proposals, Business Requirements and User Stories.

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6. Resource Allocation

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Here's how Resource Allocation is used in Quality Assurance Manager/Project Manager jobs:
  • Participated in the definition of project scope, resource allocation, planning and implementation of initiatives using defined project methodology.
  • Created and maintained project plan that communicated tasks, milestone dates, status and resource allocation.
  • Make cost effective business decisions for scheduling and staff resource allocation.
  • Planned resource allocations; tracked project progress towards milestones and phase deliverables.

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7. ISO

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Here's how ISO is used in Quality Assurance Manager/Project Manager jobs:
  • Project Quality Manager and general nuclear quality assurance managerial, supervisory, and oversight assignments.
  • Developed corporate operational procedures and Management System Manual for company operations and ISO accreditation.
  • Created and implemented a Quality Management System in order to achieve ISO-9001 certification.
  • Maintained ISO accreditation and performed management reviews.
  • Direct staffing consists of 4 supervisors; 7 supervisors at peak, and 40 indirect staffing; 68 at peak.
  • Provided maintenance and reporting of the project risk register as the Project Risk Manager in close liaison with the customer.
  • Served as a liaison between the business partners and IT to illicit and document business requirements and test plans.
  • Conducted daily inspections with installation crews and customers and maintained high standards of service as the company liaison.
  • Have installed on solar project for the following companies: First Solar, Sun Edison, SUNPOWER.
  • Key Contributions: ** Developed customized quality control and safety programs in line with ISO standards.
  • Performed as a project/QA test manager/business liaison, for test execution team of 30 plus.
  • Established ISO 13485 compliant Quality Management System for medical device firm.
  • Prepared and reviewed all the documentation for ISO 9001:2008 Audit.
  • Certified ISO 9001:2015 Lead Auditor (Exemplar Global Inc.).
  • Developed and implemented an ISO9000 compliant quality system.
  • Staff consisted of 5 supervisors and 76 associates.
  • Obtained ISO 9001:2008 Certification for 5 Facilities.
  • Valued as trusted leader and advisor directing center teams in development of standards, best practices, policies and procedures.
  • Advanced from Supervisor to Project Quality Assurance Manager in October, 2011.
  • Process Improvement adapted to ISO [ ] Auditing.

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8. Corrective Action

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Here's how Corrective Action is used in Quality Assurance Manager/Project Manager jobs:
  • Conduct internal audits and monthly surveillance to measure performance, make appropriate recommendation for corrective actions and improvements as necessary.
  • Utilized TapRoot software to investigate safety and quality problems, determine root cause and identify corrective action.
  • Worked with suppliers to identify and implement corrective actions as necessary.
  • Managed corrective action and verification processes.
  • Oversee all Quality Department functions such as calibration, corrective actions, vendor control, quality audits, SPC and training.
  • Participated in project review meetings and SOW to determine status, problem areas, suggested and reviewed corrective actions.
  • Provided input into Project Plans and proposals, tracked and resolved corrective actions and quality trends for resolution.
  • Managed 26 Quality Assurance Engineers and administrative support in addition to administration of the Corrective Action Program.
  • Track and monitor safety incidents and devise corrective action procedures to prevent similar accidents in the future.
  • Review design issues on construction defects with contractor and consultant for resolution and oversee corrective action.
  • Implemented Corrective Action/Preventative Action (CAPA) plans and followed up until identified issues were resolved.
  • Coordinated efforts to create temporary corrective actions on large scale quality issues at the warehouse.
  • Worked with project teams to establish, complete and track corrective actions.
  • Monitor the progress of corrective actions to meet the project completion schedule.
  • Reviewed investigations and deviations, product complaints, and corrective actions.
  • Provide feedback and training to employees requiring corrective actions.
  • Planned corrective action and preventative action plan and follow-up.
  • Manage preventive and corrective action program.
  • Advise the project manager and obtain Client approval for the corrective actions for unsatisfactory works.
  • Performed QA audits/surveillances of all disciplines and issued corrective actions as required.

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9. Quality Audits

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high Demand
Here's how Quality Audits is used in Quality Assurance Manager/Project Manager jobs:
  • Conducted over 100 quality audits including internal, external and field.
  • Develop audit plan, conduct internal and external quality audits.
  • Conduct quality audits to subcontractors and suppliers.

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10. SQL

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high Demand
Here's how SQL is used in Quality Assurance Manager/Project Manager jobs:
  • Performed Back End Testing by executing SQL queries to extract data from the database and check for data integrity.
  • Worked with IT on converting QA database into a Web-base application utilizing SQL vs. Access.
  • Provided SQL Queries to the automation team to execute and retrieve data from the database.
  • Created scripts for data upload using SQL Loader and Shell Scripts for data upload.
  • Managed and tested SQL Databases and worked with queries and performed database restorations.
  • Provided management skills in migrating from SQL Server environment to ORACLE environment.
  • Used SQL Queries to verify the data from the Oracle database.
  • Used skills for migration from SQL Server to Oracle environment.
  • Used SQL statements for data validation and reporting.
  • Used SQL queries to store & retrieve data from Database (DB2) tables.
  • Experience in SQL and PL/SQL scripting.
  • Work intensely with Mysql DB for validation of data.
  • End to end testing that included SQL backend.
  • Verified backend data validation using SQL.
  • Launch a New Web Site Environment: HTML, Java Script, MS SQL Server, UNIX

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11. Process Improvement

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high Demand
Here's how Process Improvement is used in Quality Assurance Manager/Project Manager jobs:
  • Developed performance metrics for tracking and trending cost analysis, process improvement and non-conformance.
  • Performed process evaluation, troubleshooting, and continuous process improvements to enhance thermal treatment system compliance with RCRA and TSCA regulations.
  • Developed, coordinated and monitored the Quality Assurance program for the construction group which included all SOP documentation and process improvements.
  • Created and led the Process Improvement forum to jointly develop process and drive the implementation of process across the practice.
  • Have practical knowledge and experience with implementing process improvement for projects using my skills of Six sigma certification.
  • Implement continuous process improvements to increase the quality of services and the integrity of data.
  • Designed, created, and implemented process improvements for division and corporate.
  • Analyze department work flow to initiate process improvements.
  • Use of metrics to support continual test-process improvement.
  • Prioritize and follow testing best practices to ensure quality testing delivery and facilitate process improvements in test execution using QA methodologies.
  • Provided presale support for new business by defining and developing process improvement/re-engineering, systems implementation and change management activities.
  • Head the management team for process improvement projects and prepare key item trend business charts.

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12. QA

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high Demand
Here's how QA is used in Quality Assurance Manager/Project Manager jobs:
  • Managed project scheduling, resource time allocation and load in QA and Alpha SCM (Software Change Management) areas.
  • Composed detailed Knowledge Transfer documents for QA staff, conducted one-on-one training in testing tools and records database.
  • Helped to automate several testing processes, reducing testing time and total QA man-hours by 20%.
  • Created, produced and implemented the QA department, including hiring staff and developing policies and procedures.
  • Supported the business lines with DQA strategies and ensured stakeholder engagement (at all organizational levels).
  • Functioned as lead QA Manager by leading audits of projects in both field and office environment.
  • Supervised staff of seven QA engineers responsible for end-to-end testing of the system design changes.
  • Managed team QA effort including test plan creation, script development, execution and reporting.
  • Worked with team to perform all QA functions including test planning and test execution.
  • Review and approve QA and safety requirements that are included in project design documents.
  • Rolled out the project to users after QA and testing was completed.
  • Partnered with FSQA Specialists to initiate and finalize hazard analysis forms.
  • Created a QA Program based on industry best practices.
  • Managed up to 20 QA contractors based in India.
  • Define and track QA metrics.
  • Define and implement QA process.
  • Build, manage, coach and Lead QA team.
  • Certified Audit Team Leader accomplishing NQA-1, ANSI N45.2, and 10CFR73.56 (Access Authorization) related audits.
  • Project QA Manager on large Barrick Gold Mine Expansion Project in Northeast Nevada.
  • Tracked deliverables schedule as well as QA and test.

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13. QC

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high Demand
Here's how QC is used in Quality Assurance Manager/Project Manager jobs:
  • Completed audits of suppliers to determine compliance to documented quality system and project specific QA/QC requirements as required.
  • Trained/mentored QC staff on performance/functional testing, methodology and utilization of tools.
  • Distribute relevant QA/QC documentation to site Contractors and sub-contractors.
  • Developed project QA/QC monitoring plan for engineered equipment.
  • Project QA/QC Manager; Contract Responsible for the day to day Quality Activities as EPC Contractor utilizing 12 plus subcontractors.
  • Challenged to write role and responsibilities, operations manual, and QA/QC manual for a new start up company.
  • Establish a QCI program for the company that would meet the needs of the Government Inspectors.
  • Initiated training as inspector by starting PT Level I hours and shadowing shop QA/QC's.
  • Launched and integrated a QA/QC Program that resulted in the delivery of a quality project.
  • Project P&L responsibility, write, implement and manage QA/QC program.
  • Maintained 92% efficacy rate by implementing QA/QC manuals, plans and procedures.
  • Managed the production of assessors, team leaders and the QA/QC departments.
  • Coordinate QA/QC inspections with Contractor and all the site sub-contractors.
  • Write QA/QC manual for specific projects.
  • Provide direction to all QC personnel.
  • Coordinated API 510, 570, 653 final QC package sign off process.
  • Prepared for and passed 3 year U & R stamp review which included many QC manual revisions and more.
  • Formalized project and communication policies, coordinated matrixed team of 30+ from QA, QC, and Manufacturing.
  • Attend regular QC meetings Coordinates and assist government agencies' inspections and permit requirements,
  • Present progress towards QC and project objectives at weekly production meetings.

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14. UAT

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high Demand
Here's how UAT is used in Quality Assurance Manager/Project Manager jobs:
  • Assist in evaluating schedules, work performance quality, safety oversight, and coordination effectiveness and perform documentation reviews.
  • Conducted operation reviews evaluated projects to assess, develop, and implement processes to improve productivity efficiency work processes.
  • Participate in the review of engineering specifications to ensure the inclusion of adequate quality and reliability requirement.
  • Lead the UAT phase of testing, working with the customers and handling the issues and tracked defects to resolution.
  • Evaluated and maximized the efficiency of Employees, Inspection processes, layout and information flow during the manufacturing process.
  • Monitor, train, and evaluate employees and verify proper PPE and procedures are being used for each task.
  • Prepared written audit reports, provided proposed corrective action and evaluated corrective action responses and root cause.
  • Manage data validation, UI, Automation, Mobile app, UAT support, Production Validation.
  • Identified and evaluated vendors and tools for Load & Performance and emulator testing.
  • Audited and evaluated cash handling process to meet quality and safety standards.
  • Evaluate touch points within the agency to enhance staff and client experiences.
  • Maintain incident reports and route cause evaluations associated with on-site MES personnel.
  • Utilize SPC methods to evaluate and improve process methods and production systems.
  • Develop test cases for development testing, COTS applications and UAT.
  • Provided support during UAT and post implementation.
  • Provided technical assistance and material testing to clients Evaluates performance, professional growth and development of personnel
  • Offer motivation to employees with defined objectives, freedom of expression, reward remuneration and evaluation of their performance.
  • Evaluate employees work performance for promotions, transfers, and disciplinary measures.
  • Produce Test plans, Traceability matrices, Defect reports and UAT plans.
  • Led extensive UAT efforts with partners - Change Control Manager.

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15. Management System

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Here's how Management System is used in Quality Assurance Manager/Project Manager jobs:
  • Defect aging analysis and Root Cause analysis to improve overall quality management systems within the organization.
  • Develop business process flow and system standardization in Quality Management System.
  • Provided Quality Assurance testing, Business Analyst and Customer Support services on a Quest Identity Management system.
  • Develop, maintain and steward the project ISO 9001: 2008 quality management system and processes.
  • Facilitated the development and effective implementation of the Project Quality Management Systems (EMS).
  • Developed the Quality Management System for the project in conjunction with CVX subject matter experts.
  • Developed a Quality Management System (QMS)/Quality Management Program (QMP).
  • Resolved all day to day discrepancies in accordance with the Quality Management System.
  • Implemented and managed the automated project management system software tool, OnTime.
  • Provided guidance for vendors in the implementation of their Quality Management System.
  • Managed and lead ETL data conversion testing across multiple content management systems.
  • Developed and Implemented SOP and MOP to improve Quality Management System.
  • Order Management System (OMS) Responsibilities:.
  • Explored the option for New Test Management / Defect Management System.
  • Led re-engineering of back office Learner Management System; provided scalable solution integrated with e-commerce portals and online courseware.

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16. Sdlc

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Here's how Sdlc is used in Quality Assurance Manager/Project Manager jobs:
  • Analyzed and implemented SDLC process requirements.
  • Tailored requirements for new projects through managing Notice of Intent to Release process and determining releases re-engagement point into SDLC.
  • Interfaced with client users to define and document scope and functional requirements for the application using SDLC methodology.
  • Managed a large-scale project per PMO and SDLC Agile and Waterfall methodologies and procedures.
  • Adhered to all SDLC standards and participate in Process Improvement activities.
  • Directed teams, ensuring compliance with SDLC processes.
  • Supported and utilized Agile/Scrum SDLC.
  • Managed and provided business, technical, and regulatory compliance guidance for SDLC/validation deliverables.
  • Created estimation model for the QA projects, ensured all artefacts complied with corporate SDLC Policies and guidelines.
  • Followed SDLC process for all phases: Initiation, analysis, design, testing, rollout & maintenance.
  • Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
  • Manage AGILE Scrum & Waterfall projects per Amex SDLC2.0 Model & SOX compliance.

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17. User Acceptance

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Here's how User Acceptance is used in Quality Assurance Manager/Project Manager jobs:
  • Conducted various tests such as functional, regression, integration, back end testing, system testing and User Acceptance testing.
  • Developed Test Plans for Overall Testing, System Testing, User Acceptance Testing and Performance Testing.
  • Maintained less than 1 percent return on all applications moved to user acceptance testing phase.
  • Supported Year End activities every year and helped the users with the User Acceptance Testing.
  • Developed, as QA Manager, QA test plans to achieve user acceptance.
  • Created hundreds of test scenarios for System and User Acceptance Testing.
  • Coordinated user acceptance testing of the VISTA system.
  • Performed system integrations, regressions, user acceptance testing, and positive and negative testing.

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18. Unix

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Here's how Unix is used in Quality Assurance Manager/Project Manager jobs:
  • Utilized batch programs and UNIX Shell scripts to automate daily and weekly builds and create local development environments.
  • Created parallel testing environments; converted and migrated data from mainframe to UNIX.
  • Develop UNIX shell scripts for downloading data from various servers using FTP.

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19. Scrum

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Here's how Scrum is used in Quality Assurance Manager/Project Manager jobs:
  • Incorporated Agile methodology and SCRUM techniques to manage requirements and enhance the evolving applications.
  • Participated in Agile/Scrum team review sessions.
  • Engage in Scrum & Iteration Planning, Retrospective, Show N Tell, and Gate check review etc.
  • Conducted every day morning scrum calls/meetings to check out the progress of development and testing.
  • Implemented a highly versatile source code control and deployment system in an Agile/Scrum development process.
  • Facilitated scrum events as requested or needed by the management team.
  • Planned scrum implementations within the Organization and ensure success.
  • Conduct Scrum meetings and allocate tasks.
  • Participated in Daily scrum sessions.
  • Manage the development through scrum meetings Own the formation of QA team, process and managing the QA team.
  • Facilitated Scrum planning meetings to coordinate between Clients, Product Owner, Dev and QA teams.
  • Participated in Scrum of Scrum, as well as Scrum of Scrum of Scrum Meetings.

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20. Sharepoint

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Here's how Sharepoint is used in Quality Assurance Manager/Project Manager jobs:
  • Completed graphics development, illustration concepts, and web design using SharePoint application.
  • Standardized process documentation and developed SharePoint sites in accordance to TL9000.
  • Developed a SharePoint Test Management portal to improve team efficiency.
  • Defined the Test Strategy, Defect Process and Reporting Metrics to support complex intranet site testing designed in SharePoint.
  • Served as a Scrum Master for a SharePoint team of 6 offshore employees.
  • Develop and maintain business unit web pages using MS SharePoint.
  • Release management using SharePoint 2007 and TeamTrack.
  • Performed System Administration functions for Programs SharePoint Site enabling Developed budget and status matrixes identifying cost and schedule variances.

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21. PMO

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Here's how PMO is used in Quality Assurance Manager/Project Manager jobs:
  • Provided weekly, scope updates and Project Plans back to the Senior Management and PMO.
  • Oversee PMO projects for DHS ongoing service region needs and measure strategic outcomes.
  • Implemented PMO to improve the level of project management within the company.
  • Provided feedback to Program Management Office (PMO) and system implementer.
  • Prepared quality reports and presentations for the FTA and PMOC.
  • Managed PMO office for the Electronic Medical Record implementation.
  • Established PMO guidelines, templates, and publications.
  • Provided PMO with all required documentation.
  • Provided innovative solutions to problems and creating new procedures to insure that PMO goals were being meet.
  • Managed rollout of software training, developed project plan structure, PMO communication/deliverables and KPI metrics.

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22. QTP

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Here's how QTP is used in Quality Assurance Manager/Project Manager jobs:
  • Created user defined functions in QTP Function Library for defect tracking and reporting.
  • Evaluated the selection criteria for Mercury automation test tools- QTP.
  • Coordinated comprehensive QTP scripts to fulfill all testing needs.
  • Prepared and executed automation test scripts using QTP.

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23. Waterfall

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Here's how Waterfall is used in Quality Assurance Manager/Project Manager jobs:
  • Participate in transitioning from waterfall development and testing methodology to an Agile methodology.
  • Supported project execution in both waterfall and agile methodologies.
  • Delivered products which made up approximately 1/6 of the company's total revenue using the waterfall software development methodology.
  • Worked with US and London teams on Fixed Income applications using Agile and Waterfall.
  • Project Life Cycle (PLC) Agile, Waterfall.

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24. Sigma

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Here's how Sigma is used in Quality Assurance Manager/Project Manager jobs:
  • Conducted a Six Sigma study to investigate opportunities to improve refrigeration and water leaks.
  • Implemented Lean-Six Sigma genealogical Data Governance and Data Quality Processes.
  • Introduced Six Sigma Methodology/Lean Manufacturing.
  • Implemented and managed call center attrition project, reducing employee turn over by 20% utilizing six sigma processes.
  • Implemented Six Sigma Lean and streamlined the ticket process, which resulted in 99% same day closure.
  • Core team member on 4 Six Sigma teams which reduced operating costs by $5MM.
  • Used Total Quality Management and Six Sigma techniques to complete assigned projects and tasks.
  • Led Six Sigma projects focused on productivity and cost reduction.
  • Implemented Six Sigma initiatives resulting in savings of $500,000.

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25. Jira

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Here's how Jira is used in Quality Assurance Manager/Project Manager jobs:
  • Created development plan using MS-Project, and online task tracking using Jira.
  • Used Jira, Photoshop, Microsoft Office Suite and Developer Tools.

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26. Document Control

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Here's how Document Control is used in Quality Assurance Manager/Project Manager jobs:
  • Managed Document Control for Quality Assurance and Production.
  • Document migration was completed ahead of schedule resulting in a 33% reduction of processing time from the Document Control staff.
  • Monitor record and document control system for clinical research adherence and investigator compliance (2004-2006)
  • Developed and maintained quality, engineering, document control, and project controls procedures.
  • Designed and developed a robust automated quality training program for engineering construction, procurements, document control system.

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27. Customer Service

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Here's how Customer Service is used in Quality Assurance Manager/Project Manager jobs:
  • Designed and managed a new Support Department and website providing quality customer service.
  • Managed Patient Relations, addressed non-clinical customer service complaints and analyzed surveys.
  • Established standard operating procedures related to quality, contracts and customer service.
  • Supervised and developed call center agents towards exceptional customer service.
  • Communicate with Homeowners with great customer service and can-do mentality.
  • Managed customer service employees and performed quality assurance for vendors.
  • Work with Customer Service to gather user reported issues and assure CS is prepared for known issues in upcoming releases.
  • Trained employees on inbound/outbound customer service for various vendors.
  • Provide customer service by helping to manage the front counter for walk-in clients Examined weld for bead size and other specifications.

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28. CRM

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Here's how CRM is used in Quality Assurance Manager/Project Manager jobs:
  • Instituted the CRM system to ensured mapping of $2M customers' information.
  • Managed the company s CRM.
  • Developed CRM Strategy and Roadmap vision, and oversaw Business Process and Technical mapping.
  • Handled Automation of Motorola Suite-IDEN (eCRM) and Design Automation Architecture 4.

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29. API

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Here's how API is used in Quality Assurance Manager/Project Manager jobs:
  • Anticipated and managed change effectively in rapidly evolving global business environments.
  • Inspected American Petroleum of Institute (API) 6A well head equipment for imperfections and corrosion.
  • Verify request to remove DNS has been created for Corporate, TSG or Capital servers 2.
  • Managed automated API test projects utilizing the SOAP UI to verify end point return codes.
  • Guaranteed and witness that all API 6A well head equipment passed hydro-static testing.
  • Monitor tech transfers of API production for scale up and GMP compliance.
  • Key Responsibilities: I worked as an Infrastructure Quality Test Lead for Capital One's Network Strategy Team.
  • Certified the new welders per ASME Section IX Code ,AWS D17.1, AWS D1.1, API1104 and MIL standard.
  • Researched competitor and 3rd party applications and APIs for competitive benchmarking and integration potential.
  • Automated the Webservers API/ eAPI's validation through SOAP UI and developed the automation scripts using SOAP UI.
  • Prepared and administered project QA/QC plan for $56 million worth of wastewater capital improvements.
  • Project: "API Process Tank" for Sulfuric Acid.

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30. Quality Assurance Program

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Here's how Quality Assurance Program is used in Quality Assurance Manager/Project Manager jobs:
  • Executed quality assurance program management for several projects providing engineering and construction management services at U.S. nuclear power plants.
  • Manage the Global Sanctions Quality Assurance program for American Express.
  • Selected Achievements Revamped and revitalized the MCCLEP quality assurance program.
  • Assisted in implementation of Quality Assurance program for new call center in Fairhaven, MA

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31. HP Quality

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Here's how HP Quality is used in Quality Assurance Manager/Project Manager jobs:
  • Test cases review to ensure its accordance with business specifications and test cases implementation in HP Quality Center.
  • Managed QA using HP Quality Center.

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32. Management Process

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Here's how Management Process is used in Quality Assurance Manager/Project Manager jobs:
  • Created the Change Order Management process to complement budgeting and resources within the organization.
  • Provided strategy for an effective change management process for the off shore model.
  • Served as Project Lead for the Documentation Management process (file archiving).
  • Managed the changed management process for this project.
  • Established a Defect management process for creating, tracking, triaging and closing defects using HP ALM.
  • Facilitated ISO quality management process with a staff of 8 quality analyst and auditors.

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33. NDE

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Here's how NDE is used in Quality Assurance Manager/Project Manager jobs:
  • Conducted physical configuration audits and independent verification and validation testing for major subcontractor quality processes and system acceptance activities.
  • Retained and attained clients through highly effective communication and understanding of client s strategic direction.
  • Help develop new automated underwriting system.
  • Hand-picked to spearhead vendor quality control for testing IBM-branded OEM devices, transforming client relationships by building a comprehensive quality program.
  • Involved in bringing in other Product Regression applications under the belt and convincing the client with successfully automating the applications.
  • Completed expansion project four months early and 25% under budget, for a savings of $8 million.
  • Write and implement NDE procedures for RT, PT and UT and Assess NDE program and suggest improvement.
  • Designed the rapid refueling station for underground fuel and water lines and the above ground fuel tank lines.
  • Establish new communications lessons for the employees in order to learn how to collaborate with interdependence.
  • Recommended additional features that would add to the benefit of the overall software's use.
  • Performed statistical studies of data to understand how the evolution of workload affected the infrastructure.
  • Attended change management meetings to ensure all documentation is ready to promote developers code.
  • Performed inspection of welds, fit-ups, and NDE on mechanical equipment and piping.
  • Coordinated with sub-contractors for Lab & NDE inspections and final inspections as per contract.
  • Develop a solid understanding of risk analysis and how it impacts the business.
  • Attended the regular client call and discuss the weekly status with the client.
  • Underwrite and Q/C credit card applications form automated system.
  • Provided data integration best practices and technologies understanding and resolving data integration issues.
  • Hire and train new underwriters !
  • Developed timelines and monitored timeline compliance for various projects completed under contract with the State of Ohio.

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34. CFR

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Here's how CFR is used in Quality Assurance Manager/Project Manager jobs:
  • Supported compliance for computer applications and validation 21 CFR Part 11.
  • Managed CAPA projects according to Varian Oncology Systems global procedures and 21 CFR Part 820.100.
  • Reviewed newly defined business processes/SOPs for compliance to 21 CFR Part 820.
  • Reviewed validation deliverables for compliance to 21 CFR Part 11, corporate policies, and SOPs.

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35. FDA

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Here's how FDA is used in Quality Assurance Manager/Project Manager jobs:
  • Recognized by client for establishing one of the most transparent and successful QA processes in the FDA.
  • Manage industrial services in accordance with FDA, Governmental and other regulatory standards.
  • Prepare IVD and IND candidates for FDA submissions.

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36. Project Requirements

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Here's how Project Requirements is used in Quality Assurance Manager/Project Manager jobs:
  • Developed detailed design documents and provided input into project requirements.
  • Managed and established project requirements and resolved roadblocks.
  • Prepared project requirements, solution documentation.
  • Worked with purchasing to determine if supplier s quality management system meets project requirements.
  • Analyze Project Requirements with clients to determine project scope and project estimates.
  • Worked with customers to ensure project requirements are met.

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37. Osha

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Here's how Osha is used in Quality Assurance Manager/Project Manager jobs:
  • Created training and education course for all clinic staff on OSHA, JCAHO, and HIPPA guidelines.
  • Developed formal HSE program to maintain compliance with OSHA requirements.

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38. Technical Support

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Here's how Technical Support is used in Quality Assurance Manager/Project Manager jobs:
  • Provided technical support and expertise to internet group improving delivery of accurate color to online consumers.
  • Provided quality assurance & technical support to user community.
  • Group leader in the provision of systems and technical support for the Centralized Software Quality Assurance group.
  • Provide technical support, supervision and guidance as needed to Subcontractors.
  • Interacted with the development, design, technical support and consulting departments in the completion of all of the above tasks.
  • Manage all DHSConnect Technical Support and Training including training document production and hands-on support to users.

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39. HR

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Here's how HR is used in Quality Assurance Manager/Project Manager jobs:
  • Managed multiple product development plans concurrently related to Office Product business lines with non-profit agencies located throughout the country.
  • Improved efficiency and productivity of premise network installations through creation of procedural documents and guidelines.
  • Generated additional revenue through cold-calling client list and assessing potential client's disposal specifications.
  • Facilitated all high priority customer projects through the facility.
  • Prepared code packages for transmittal to clients and worked closely with AI to protect organization through proper documentation.
  • Coordinate and conduct internal and external audits on a project-wide basis throughout all phases of project execution.
  • Designed and developed the test strategies and test plans through the entire Project Life Cycle.
  • Managed safety, quality control and budget for all products throughout the product life cycle.
  • Apply usability procedures and principles at project or product-line level or through customer input.
  • Documented the System Development Life Cycle (SDLC) processes for DHR application groups.
  • Generated risk registers to document potential threats to reduce errors and increase production rates.
  • Managed HR process through PeopleSoft and established liaison with HR and Development Office.
  • Identify and facilitate strategies for increasing test efficiency throughout QA test cycle.
  • Defined the Test Strategy and implement it throughout the Testing life cycle.
  • Ensured that the proper information flowed through the system correctly.
  • Maintained 24 hr package turnover w/o rejections.
  • Facilitated JAD sessions for several DHR systems.
  • Create the Software Design through Behavioral Modeling.
  • Liaised with government representatives and inspectors throughout the preconstruction and construction periods in order to ensure contract compliance.
  • Project Description: VMware provides cloud and virtualization software and services, with breakthrough virtualized x86 architecture.

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40. User Interface

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Here's how User Interface is used in Quality Assurance Manager/Project Manager jobs:
  • Worked with business analysts to track User Interface (UI) enhancements as testing proceeded.

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41. Audit Procedures

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42. Quality Standards

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Here's how Quality Standards is used in Quality Assurance Manager/Project Manager jobs:
  • Develop QA project plan and coordinate with developers, product management, and QA staff to ensure product passes Quality Standards.
  • Inspected and Evaluated site installation for quality standards, reporting back to General Manager with field issues and job status.
  • Acted as the customer's consultant and representative to ensure Baggage Handling Systems meet design, functional and quality standards.
  • Introduced measurable Quality Standards to the SPN team including metric gathering, methodology and report generation.
  • Conducted quality and project planning in ensuring project objectives and quality standards were met.
  • Reviewed policies and improvised plans to improve upon the existing quality standards.
  • Selected Contributions: * Develop an 8K resource day project plan; secure offshore resources; establish quality standards and deliverables/milestones.

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43. Data Analysis

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Here's how Data Analysis is used in Quality Assurance Manager/Project Manager jobs:
  • Tracked and documented data analysis.
  • Perform quality data analysis for trend reports.
  • Process Improvement: Generated projects and engineered solutions paralleled with study designs, data analysis summaries, and technical reports.
  • Improved efficiencies of operations, processes, and data analysis for high priority and confidential data collections.
  • Assured contract adherence, timeliness, assisted in database development and data analysis, developed training materials and trained temporary staff.

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44. XML

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Here's how XML is used in Quality Assurance Manager/Project Manager jobs:
  • Established and coordinated relationship with client QA resources and their vendors for Portal Exchange XML project.

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45. Quality Plans

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Here's how Quality Plans is used in Quality Assurance Manager/Project Manager jobs:
  • Developed Quality Plans as per customer requirements.
  • Developed project specific Quality Plans.
  • Developed quality plans and inspection & test plans (ITP) for pipeline and related facility projects including EPC projects.
  • Generated Client required procedures, including Project/Site specific Quality Plans; Quality Surveillance Procedures, Audit Plans, etc.
  • Conducted scheduled audits and reviewed contractors' quality plans for compliance to industries standards and client requirements.
  • Assisted and created new Quality plans for testing teams in Mobile and e-commerce applications based on requirements.
  • Work with Client management for the development and implementation of strategic Project Quality Plans and Processes.
  • Participate in pre bid meetings and development of quality plans.

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46. SOX

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Here's how SOX is used in Quality Assurance Manager/Project Manager jobs:
  • Outlined test effort for new Sarbanes-Oxley Act (SOX).

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47. SIT

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Here's how SIT is used in Quality Assurance Manager/Project Manager jobs:
  • Managed Quality Assurance processes for firm providing personalized customer websites and communications for veterinary hospitals in the US and Canada.
  • Devised quality assurance and management strategies for successful transition and integration of 25 newly-acquired plasma donation centers.
  • Pursued a Project Management Certificate through Boston University.
  • Generated on-site daily/weekly project progress logs
  • Created and developed positive relations with all employees encouraging them to suggest ways of improving the software product.
  • Provided on-site program management support as the BDM test representative on the staff of the JLSC.
  • Meet daily with on-site contractors performing construction and adhere to the requirements of all USACE regulations.
  • Gathered cross function teams to develop requirements for the creation of all new site features.
  • Collaborated with PR firm and Marketing on product review strategies to increase positive press coverage.
  • Provided oversight to ensure that defects found and corrected are retested comprehensively in SIT.
  • Led offshore user interface team in development of 6 websites for local advertising firm.
  • Document and photograph each and every job site and record notes regarding progress.
  • Perform on site supervision over site Quality Control Programs.
  • Provided rehabilitation engineering improvement ideas to agencies while doing onsite engineering reviews to understand capabilities and relationship building.
  • Managed multiple projects simultaneously both onsite and offshore.
  • Installed and maintained sensitive compartmented information facilities (SCIF), systems and solutions.
  • Assign tasks to development/QA and manage resources (onsite and offshore).
  • Coordinated work of onsite and Off-shore based team members as appropriate.
  • Developed new MDSS Quality Management SharePoint site for MDSS QA Workgroup.
  • Change management on WMS Enhancements Build Client Relation and Manage Onsite and Offshore Model.

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48. Customer Requirements

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Here's how Customer Requirements is used in Quality Assurance Manager/Project Manager jobs:
  • Facilitated the definition of service levels and customer requirements.
  • Assessed customer requirements and ensured they were met.

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49. New Construction

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Here's how New Construction is used in Quality Assurance Manager/Project Manager jobs:
  • Ensured the needs of project completion according to plans and scheduling, for new construction, renovations, remodels and maintenance.
  • Employed to manage new construction/expansion/renovation design projects for large clients including the Kroger Co and the U.S.

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50. ERP

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Here's how ERP is used in Quality Assurance Manager/Project Manager jobs:
  • Managed 63 concurrent customer/internal projects across multiple enterprise applications, including testing application configuration before go-live.
  • Provided in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
  • Provide interpretation of quality requirements to project and subcontractor management and staff.
  • Created customer presentations using PowerPoint.
  • Managed multiple SAP or Oracle ERP testing projects to deliver project scope, on time, on budget and with quality.
  • Assist Resident Engineers and Field Inspectors in interpreting the quality requirements defined in the specifications and the quality program protocols.
  • Required to demonstrate excellent interpersonal and team work skills and the ability to maintain a high degree of confidentiality.
  • Served as an ERP project specialist, facilitating a successful implementation of SAP for the entire system.
  • Worked with management and vendor counterparts to ensure all project related quality standards are adhered.
  • Direct line supervisor of business solutions projects in support of SAP/Oracle ERP applications area.
  • Work Independently, Creative, highly motivated and hard working with interpersonal skills.
  • Develop, run and interpret tests for business processes and product functionality.
  • Used the ERP feature with the e-Business Center module of Oracle.
  • Supported business case and various enterprise wide high-level project plans.
  • Prepare PowerPoint slides, reports and status reviews.
  • Managed SDET and functional QA teams for new multi-tier architecture for SumTotal SaaS products as well as enterprise premised products.
  • Managed multiple highly complex enterprise wide IT program(s) consisting of multiple projects.
  • Serve in an advisory capacity to support the accurate interpretation of plan of allocations.
  • Served as onsite analyst for large specialty manufacturing firm during ERP (enterprise resource planning) software upgrade.
  • Mark S. Hasson Enterprise Manager Technology Information Group

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Quality Assurance Manager/Project Manager Jobs

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20 Most Common Skills For A Quality Assurance Manager/Project Manager

Test Cases

19.9%

Project Management

17.2%

Ensure Compliance

9.4%

Status Reports

9.4%

Business Requirements

4.5%

Resource Allocation

3.8%

ISO

3.7%

Corrective Action

3.7%

Quality Audits

3.6%

SQL

3.6%

Process Improvement

2.6%

QA

2.5%

QC

2.5%

UAT

2.4%

Management System

2.2%

Sdlc

2.1%

User Acceptance

1.9%

Unix

1.7%

Scrum

1.7%

Sharepoint

1.6%
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Typical Skill-Sets Required For A Quality Assurance Manager/Project Manager

Rank Skill
1 Test Cases 15.0%
2 Project Management 12.9%
3 Ensure Compliance 7.1%
4 Status Reports 7.1%
5 Business Requirements 3.4%
6 Resource Allocation 2.9%
7 ISO 2.8%
8 Corrective Action 2.8%
9 Quality Audits 2.7%
10 SQL 2.7%
11 Process Improvement 1.9%
12 QA 1.9%
13 QC 1.9%
14 UAT 1.8%
15 Management System 1.7%
16 Sdlc 1.6%
17 User Acceptance 1.4%
18 Unix 1.3%
19 Scrum 1.3%
20 Sharepoint 1.2%
21 PMO 1.1%
22 QTP 1.1%
23 Waterfall 1.1%
24 Sigma 1.0%
25 Jira 1.0%
26 Document Control 1.0%
27 Customer Service 1.0%
28 CRM 0.9%
29 API 0.9%
30 Quality Assurance Program 0.9%
31 HP Quality 0.9%
32 Management Process 0.9%
33 NDE 0.9%
34 CFR 0.9%
35 FDA 0.8%
36 Project Requirements 0.8%
37 Osha 0.8%
38 Technical Support 0.8%
39 HR 0.8%
40 User Interface 0.8%
41 Audit Procedures 0.7%
42 Quality Standards 0.7%
43 Data Analysis 0.7%
44 XML 0.6%
45 Quality Plans 0.6%
46 SOX 0.6%
47 SIT 0.6%
48 Customer Requirements 0.6%
49 New Construction 0.6%
50 ERP 0.6%
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19,091 Quality Assurance Manager/Project Manager Jobs

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