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Quality assurance manager jobs in West Virginia

- 60 jobs
  • Director, Global Quality GMP Processes

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Quality assurance manager job in Charleston, WV

    The Director, Global Product Quality, GMP Processes is a strategic leadership role responsible for **benchmarking, standardizing, and optimizing global quality processes** across the organization. This role ensures that product quality systems are aligned with **Good Manufacturing Practices (GMP)** and regulatory requirements while driving **efficiency, consistency, and continuous improvement** across all regions and product lines. The Director will lead global initiatives to harmonize and enhance processes related to **product quality complaints, deviations, CAPA, and management reporting** , ensuring timely and effective resolution and robust compliance. **Key Responsibilities** + Global Process Ownership: Lead the design, implementation, and continuous improvement of global quality processes for: + Product Quality Complaints + Corrective and Preventive Actions (CAPA) + Deviations + Management Reporting and Trending + Benchmarking & Best Practices: Evaluate internal and external quality practices to identify and implement best-in-class solutions that enhance compliance and operational efficiency. + GMP Compliance: Ensure all quality processes meet global regulatory requirements (e.g., FDA, EMA, PMDA) and align with current GMP standards. + Governance & Standardization: Develop and enforce global standards, SOPs, templates, and tools to ensure consistency across all manufacturing sites and affiliates. + Quality Systems Leadership: Oversee the global deployment and optimization of electronic quality systems (e.g., TrackWise), including configuration, training, and validation. + Cross-Functional Collaboration: Partner with regional quality leaders, manufacturing, regulatory affairs, and technical operations to ensure alignment and effective execution of quality strategies. + Data-Driven Insights: In collaboration with Quality Operations, lead the development of global quality metrics and dashboards to monitor performance, identify trends, and support decision-making. + Team Leadership: Build and lead a high-performing global team of quality professionals, fostering a culture of accountability, innovation, and excellence. **Qualifications** Required **Required Qualifications:** + Bachelor's degree in a scientific discipline (e.g., Chemistry, Biology, Pharmaceutical Sciences); advanced degree preferred. + Minimum 12 years of experience in pharmaceutical quality assurance or quality systems, with at least 5 years in a global leadership role. + Deep understanding of GMP regulations and global regulatory requirements (e.g., 21 CFR Parts 210, 211, 820). + Proven experience in managing global quality systems and optimizing complaint, CAPA, and deviation processes. + Strong analytical and problem-solving skills with a data-driven mindset. + Excellent communication, leadership, and stakeholder management skills. + Proficiency in quality management systems (e.g., TrackWise) and Microsoft Office tools. + Ability to travel internationally as needed. Preferred + Basic understanding of artificial intelligence and advanced analytics + Experience supporting risk management programs or frameworks. + Familiarity with quality management systems and digital tools. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $183.3k yearly 13d ago
  • Director, Quality - Life Sciences

    Datavant

    Quality assurance manager job in Charleston, WV

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Datavant is seeking a strategic and hands-on **Director of Quality** to lead product and supplier quality assurance efforts within our **Life Sciences business unit** , which includes the **Datavant Connect** and **Aetion Evidence Platform** . These platforms deliver regulatory-grade real-world data (RWD) solutions through tokenization, data linkage, and privacy-preserving analytics. As Director of Quality, you will own the implementation and evolution of GxP-aligned quality practices that support regulated data services and software. This includes oversight of software validation, privacy compliance, supplier qualification, and audit readiness. You will also lead a team of quality specialists and partner cross-functionally with Product, Engineering, Security, Privacy, and Customer Assurance to ensure that we meet or exceed regulatory expectations and customer trust standards. This role is essential to operationalizing Datavant's **Quality Management System (QMS)** across internal and external stakeholders and enabling continued growth in regulated RWD and evidence generation environments. **What You Will Do** + Lead the development and continuous improvement of Datavant's QMS across Life Sciences products and supplier relationships, ensuring GxP and privacy compliance. + Manage and mentor a team of quality specialists responsible for core functions such as CAPA, internal audits, validation, and supplier monitoring. + Serve as the primary quality liaison to product development teams (Connect and Aetion), providing guidance on SDLC quality controls, validation strategies (GAMP 5, Part 11), and regulatory risk mitigation. + Oversee supplier qualification and re-evaluation processes, including risk-based assessments, audit coordination, and performance monitoring. + Establish and maintain quality metrics (e.g., CAPA closure, audit readiness scores, supplier performance) and drive continuous improvement initiatives. + Support readiness for and participation in customer audits and external assessments (e.g., pharma clients, CROs, regulatory partners). + Partner with Security and Privacy teams to align product and supplier practices with frameworks like HIPAA, GDPR, and FedRAMP. + Lead or support periodic management reviews of the QMS and contribute to strategic quality planning and resource allocation. + Ensure clear documentation and traceability across all quality activities, systems, and changes in compliance with FDA 21 CFR Part 11 and ICH E6(R3). + Represent Datavant's quality program in external communications, including client onboarding, RFIs, and quality-related escalations. **What You Need to Succeed** + 8+ years of experience in quality, compliance, or regulatory roles within life sciences, digital health, or regulated software organizations. + Strong working knowledge of relevant regulations and frameworks, including **FDA 21 CFR Part 11, GAMP 5, ISO 9001, ICH E6(R3), HIPAA** , and **GDPR** . + Proven leadership in scaling and operationalizing a **QMS in a SaaS, RWD, or GxP context** . + Experience managing and mentoring cross-functional teams. + Demonstrated success overseeing **validation, supplier oversight, internal audits, and CAPA management** . + Deep understanding of **data governance, privacy, and security** best practices. + Experience interacting with external auditors, customer compliance teams, or regulatory agencies. + Strong communication skills-capable of explaining complex quality topics to product, legal, technical, and customer-facing stakeholders. **What Helps You Stand Out** + Prior experience supporting real-world data (RWD) platforms or evidence generation technologies used in regulatory submissions. + Background working in or with tokenization, health data linkage, or privacy-enhancing technologies. + Experience interfacing directly with pharmaceutical, biotech, or CRO quality teams. + Training or certification in Six Sigma, ISO Auditing, or software validation methodologies. + Familiarity with supplier portals, quality dashboards, or eQMS platforms (e.g., Veeva, MasterControl). + Experience contributing to industry working groups on quality, data integrity, or health data compliance. \#LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is: $165,000-$230,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $165k-230k yearly 20d ago
  • Quality Assurance Manager

    Brightspring Health Services

    Quality assurance manager job in Dunbar, WV

    Job Description The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported. Responsibilities Maintains knowledge of operation's regulatory, accreditation, and company requirements. Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements. Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities. Completes documentation of operational review activities thoroughly and timely. Prepares detailed summary reports of quality assurance findings related to operational reviews. May serve as the contact person for external regulatory reviews, in the absence of the Executive Director. Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met. Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed. Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements. Develops and implements internal quality practices under the direction of the Executive Director. Provides recommendations to leadership about needed actions to improve quality Communicates effectively with management and staff, using good judgment and diplomacy Provides reports to operation leadership regarding the status of program performance Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk. Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement. Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines. Oversees the Critical Incident Reporting and Mortality Review processes Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards. Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.) Supervises entry level QA position, if applicable Performs other duties as assigned Travel Required within designated service sites Qualifications Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children Valid Driver's license in good standing with current automobile insurance Two years case management and supervisory experience preferred Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred. Familiar with applicable federal, state and local laws and regulations Accustomed to complex, fast-pace and confidential work environment Excellent written and verbal communication skills Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access. Ability to work flexible hours
    $73k-107k yearly est. 24d ago
  • Quality & Risk Director

    Midland-Marvel Recruiters

    Quality assurance manager job in Beckley, WV

    Job Description Quality & Risk Director-West Virginia Salary Range: $111,000-$150,000 300 licensed beds, acute care facility People are our passion and purpose. Come to work where you are appreciated for who you are not just what you can do. The Hospital is a 300-bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services. Where We Are: This city is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, it is an outdoor playground with something for all tastes. Position Summary: Directs, controls and evaluates the activities, functions, and management of personnel within the Quality/Performance Improvement, Risk Management, and Medical Staff Office departments as well as effectively managing and meeting fiscal goals defined for these departments. Responsible for facility-wide regulatory compliance. Serves as the Patient Safety Officer and Ethics and Compliance Officer. Achieves shared operational management among leadership, medical staff, and clinical employees to continually improve patient care outcomes. Implements the vision, goals, and strategies of the Senior Leadership team as a dynamic leader with excellent communication skills and the ability to motivate and continually advance clinical practice and patient experiences. Collaborate with physicians, clinical managers and other members of the health care team to coordinate activities between the hospital and physicians, promote optimum patient care/service, identify and resolve barriers, and promote growth in patient volume. Oversight and continued implementation of the Ethics & Compliance Program and the facility's compliance with requirements of federal health care programs. Conduct independent investigations on ethics and compliance issues and ensures all E&C standards and policies and procedures are communicated to each colleague, agent and independent contractor according to the requirements of each position and then adhered to accordingly. Fosters and environment where colleagues know they can raise concerns or report suspected code violations. Quality Facility oversight of performance improvement program Facility oversight of regulatory and accreditation program Facility oversight of risk management program Facility oversight of patient safety program Leads the Quality/Risk/Medical Staff Office Department within defined financial priorities Risk Management Conducts clinical risk assessments and analysis of complex organizational systems within the facility and facilitates development of corrective action plan. Formulates analysis plan for data management Oversees investigations of incidents that could lead to professional/general liability claims. Develops policies and procedures related to Risk Management. Disseminates information and research related to changes in regulatory requirements and clinical research pertinent to potential liability exposures and risk issues Consults with PSOrg, LLC on all occasions when the Hospital receives a request for dissemination of PSOrg related information, as well as other PSOrg compliance related issues. Develops, implements and presents educational program for Employees, the Medical Staff and the Board Obtains a minimum of 15 hours of continuing education in Risk Management on an annual basis. Participate in review and development of committee structure and membership for facility. Devises quality report cards for Physicians and Advanced Practice Practitioners Regulatory Compliance Oversee hospital-wide Quality and Performance Improvement program. Plans, organizes and implements performance improvement activities Plans and organizes Six Sigma team activities Provides for ongoing education on PI and Six Sigma processes Coordinates CMS/TJC Core Measures activities Plans, organizes, and implements Regulatory and Accreditation program Serves as contact person and liaison between the hospital and accreditation/regulatory agencies, both on a Federal and State level. Ethics & Compliance Serve as Chair for the Facility Ethics & Compliance Committee. Conducting Investigations, encouraging Reporting without fear of retaliation and advising colleagues on E&C matters. Coordinating and supporting corporate monitoring and auditing procedures and establishing and maintaining formalized monitoring programs. Identifying trends related to ethics and compliance within the facility and participating in communication and interfaces with Service Center ECOs, Corporate Departments and other ECOs. Serving as liaison to the facility's Senior Administration and Department Directors. Reports to: Chief Executive Officer Must-Haves West Virginia license as a Registered Nurse required. Bachelor's in Nursing required Previous Quality experience required At least 5 years as an RN in acute care required Nice-To-Haves CPHRM and CPPS ideal. Will be required within 2 years of employment.
    $111k-150k yearly 3d ago
  • Director of Quality and Risk

    Uplevel Sourcing LLC

    Quality assurance manager job in Beckley, WV

    Job Description Director of Quality and Risk Full-time, onsite Negotiable Signing Bonus and Relocation Reports to: Chief Nursing Officer Directs, controls, and evaluates the activities, functions, and management of personnel within the Quality/Performance Improvement, Risk Management, and Medical Staff Office departments as well as effectively managing and meeting fiscal goals defined for these departments. Responsible for facility-wide regulatory compliance. Serves as the Patient Safety Officer and Ethics and Compliance Officer. Achieves shared operational management among leadership, medical staff, and clinical employees to continually improve patient care outcomes. Implements the vision, goals, and strategies of the Senior Leadership team as a dynamic leader with excellent communication skills and the ability to motivate and continually advance clinical practice and patient experiences. Collaborates with physicians, clinical managers, and other members of the health care team to coordinate activities between the hospital and physicians, promote optimum patient care/service, identify and resolve barriers, and promote growth in patient volume. Oversight and continued implementation of the Ethics & Compliance Program and the facility's compliance with requirements of federal health care programs. Conducts independent investigations on ethics and compliance issues and ensures all E&C standards and policies and procedures are communicated to each LifePoint colleague, agent, and independent contractor according to the requirements of each position and then adhered to accordingly. Fosters an environment where colleagues know they can raise concerns or report suspected code violations. Quality - Facility oversight of the performance improvement program - Facility oversight of the regulatory and accreditation program - Facility oversight of the risk management program - Facility oversight of the patient safety program - Leads the Quality/Risk/Medical Staff Office Department within defined financial priorities Risk Management - Conducts clinical risk assessments and analysis of complex organizational systems within the facility and facilitates the development of corrective action plans. - Formulates analysis plans for data management - Oversees investigations of incidents that could lead to professional/general liability claims. - Develops policies and procedures related to Risk Management. - Disseminates information and research related to changes in regulatory requirements and clinical research pertinent to potential liability exposures and risk issues - Develops, implements, and presents educational programs for Employees, the Medical Staff, and the Board - Obtains a minimum of 15 hours of continuing education in Risk Management on an annual basis. - Participates in the review and development of committee structure and membership for the facility. - Devises quality report cards for Physicians and Advanced Practice Practitioners Regulatory Compliance - Oversees hospital-wide Quality and Performance Improvement program. - Plans, organizes, and implements performance improvement activities - Plans and organizes Six Sigma team activities - Provides for ongoing education on PI and Six Sigma processes - Coordinates CMS/TJC Core Measures activities - Plans, organizes, and implements the Regulatory and Accreditation program - Serves as the contact person and liaison between the hospital and accreditation/regulatory agencies, both on a Federal and State level. Ethics & Compliance - Serve as Chair for the Facility Ethics & Compliance Committee. - Conducting Investigations, encouraging Reporting without fear of retaliation, and advising colleagues on E&C matters. - Coordinating and supporting Corporate monitoring and auditing procedures and establishing and maintaining formalized monitoring programs. - Identifying trends related to ethics and compliance within the facility and participating in communication and interfaces with Service Center ECOs, Corporate Departments, and other ECOs. - Serving as a liaison to the facility's Senior Administration and Department Directors. Minimum Education Bachelor's degree - Required Master's Degree - Preferred Required Skills Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Certifications: □ Basic Life Support (BLS) Required Licenses West Virginia, or (compact state license) CPHRM and CPPS required or will obtain within the first two years of employment. Maintains a current license in the profession. Minimum Work Experience Minimum 5 years of health care experience preferred (clinical experience preferred). Minimum 2 years of experience in clinical risk management preferred. Supervisor and/or management experience preferred. People are our passion and purpose. Come work where you are appreciated for who you are, not just what you can do. We are a 300-bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services. Where We Are: Located in the beautiful state of West Virginia, our facility offers a fantastic place to live and work. This region boasts numerous scenic, cultural, and recreational opportunities. From diverse restaurants and local breweries to art galleries and unique attractions, southern West Virginia is an outdoor enthusiast's dream with something to appeal to every interest. Enjoy a lower cost of living and a strong sense of community while being surrounded by natural beauty and accessible outdoor adventures. Why Choose Us: · Health (Medical, Dental, Vision) and 401K Benefits for full-time employees · Competitive Paid Time Off / Extended Illness Bank package for full-time employees · Employee Assistance Program - mental, physical, and financial wellness assistance · Educational assistance and tuition assistance for qualified applicants · Professional development opportunities and CE assistance · And much more… …
    $102k-140k yearly est. 60d+ ago
  • Director of Quality and Risk, RN

    Noor Staffing Group

    Quality assurance manager job in Beckley, WV

    People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. This Hospital is approximately a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services. Where We Are: Beckley is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, Beckley is an outdoor playground with something for all tastes. Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off / Extended Illness Bank package for full-time employees Employee Assistance Program - mental, physical, and financial wellness assistance Educational assistance and tuition assistance for qualified applicants Professional development opportunities and CE assistance Position Summary: Directs, controls and evaluates the activities, functions, and management of personnel within the Quality/Performance Improvement, Risk Management, and Medical Staff Office departments as well as effectively managing and meeting fiscal goals defined for these departments. Responsible for facility-wide regulatory compliance. Serves as the Patient Safety Officer and Ethics and Compliance Officer. Achieves shared operational management among leadership, medical staff, and clinical employees to continually improve patient care outcomes. Implements the vision, goals, and strategies of the Senior Leadership team as a dynamic leader with excellent communication skills and the ability to motivate and continually advance clinical practice and patient experiences. Collaborates with physicians, clinical managers and other members of the health care team to coordinate activities between the hospital and physicians, promote optimum patient care/service, identify and resolve barriers, and promote growth in patient volume. Oversight and continued implementation of the Ethics & Compliance Program and the facility's compliance with requirements of federal health care programs. Conducts independent investigations on ethics and compliance issues and ensures all E&C standards and policies and procedures are communicated to each colleague, agent and independent contractor according to the requirements of each position and then adhered to accordingly. Fosters and environment where colleagues know they can raise concerns or report suspected code violations. Reports to: Chief Executive Officer Education needed for success: Bachelor's degree - Required Master's Degree - Preferred Skills we need you to bring: Critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a high pressure environment and take appropriate action. 5 years health care experience preferred (clinical experience preferred). Minimum 2 years experience in clinical risk management preferred. Supervisor and/or management experience preferred.
    $102k-140k yearly est. 60d+ ago
  • Quality Manager

    Default 4.5company rating

    Quality assurance manager job in Princeton, WV

    BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. LOCATION: This role will support the Southeastern Region sites including Poca, Tazewell, and Princeton. Position Summary Provides technical expertise, training, facilitation and tools to promote quality improvement efforts across operations and the supply chain. Supports departments and suppliers with the application and implementation of quality improvement tools and methods. Develops sustainable knowledge and skills for Quality Management throughout TSG and its extended value chain. Essential Duties and Responsibilities include the following: Deliver excellent Customer quality. Accountable for Quality Assurance and Quality Control of TSG goods and services. Architect of Corrective Action/Preventive Action (CAPA) Plans and quality tools governing the quality functions from raw and purchased materials through production and shipping departments. Investigate, analyze, and resolve supplier quality problems by conducting audits, analyzing defect trends, and leading continuous improvement projects. Analysis of non-conformances and process failures and facilitation of solutions for their resolution. Coordinate, track, and communicate daily, weekly and monthly KPI performance for quality focused metrics and development of countermeasures for KPI not meeting expectations. Other duties may be assigned. Supervisory Responsibilities Directly supervises employees. Carries out supervisory responsibilities in accordance with Company policies, the Code of Ethical Business Conduct and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems. Education Bachelor's degree or equivalent from a college or university in Engineering or technical discipline; and a minimum of 5 years of Quality Control experience in an industrial manufacturing setting. Skills/Experience Knowledge of ISO/AS/QS standards and precepts. Preferred Experience in welding, machining and assembly operations is preferred Excellent written and verbal communication skills ASQ Certifications (CQE, Certified Auditor) strongly preferred Travel: Travel requirement is less than 15%. Our Culture and Values Employees that become part of Astec embody the values below throughout their work. Continuous devotion to meeting the needs of our customers Honesty and integrity in all aspects of business Respect for all individuals Preserving entrepreneurial spirit and innovation Safety, quality and productivity as means to ensure success NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities. WORK ENVIRONMENT Manufacturing Environment Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYER As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
    $74k-99k yearly est. 20d ago
  • Quality Manager

    Astec Industries Inc. 4.6company rating

    Quality assurance manager job in Princeton, WV

    BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. LOCATION: This role will support the Southeastern Region sites including Poca, Tazewell, and Princeton. Position Summary * Provides technical expertise, training, facilitation and tools to promote quality improvement efforts across operations and the supply chain. * Supports departments and suppliers with the application and implementation of quality improvement tools and methods. * Develops sustainable knowledge and skills for Quality Management throughout TSG and its extended value chain. Essential Duties and Responsibilities include the following: * Deliver excellent Customer quality. * Accountable for Quality Assurance and Quality Control of TSG goods and services. * Architect of Corrective Action/Preventive Action (CAPA) Plans and quality tools governing the quality functions from raw and purchased materials through production and shipping departments. * Investigate, analyze, and resolve supplier quality problems by conducting audits, analyzing defect trends, and leading continuous improvement projects. * Analysis of non-conformances and process failures and facilitation of solutions for their resolution. * Coordinate, track, and communicate daily, weekly and monthly KPI performance for quality focused metrics and development of countermeasures for KPI not meeting expectations. * Other duties may be assigned. Supervisory Responsibilities Directly supervises employees. Carries out supervisory responsibilities in accordance with Company policies, the Code of Ethical Business Conduct and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems. Education Bachelor's degree or equivalent from a college or university in Engineering or technical discipline; and a minimum of 5 years of Quality Control experience in an industrial manufacturing setting. Skills/Experience * Knowledge of ISO/AS/QS standards and precepts. Preferred * Experience in welding, machining and assembly operations is preferred * Excellent written and verbal communication skills * ASQ Certifications (CQE, Certified Auditor) strongly preferred Travel: Travel requirement is less than 15%. Our Culture and Values Employees that become part of Astec embody the values below throughout their work. * Continuous devotion to meeting the needs of our customers * Honesty and integrity in all aspects of business * Respect for all individuals * Preserving entrepreneurial spirit and innovation * Safety, quality and productivity as means to ensure success NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities. WORK ENVIRONMENT Manufacturing Environment Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYER As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
    $71k-107k yearly est. 20d ago
  • Quality Control Manager

    Butterfly Staffing

    Quality assurance manager job in Keyser, WV

    Job Description Butterfly Staffing is partnering with a leading federal contractor to identify an experienced Quality Control Manager (QCM) for an active construction project located at West Virginia. This is a long-term federal project running through April 2026. We're seeking a QC professional with a minimum of 5 years of federal construction experience, preferably with the Department of Defense (DoD), who is confident managing submittals, RFIs, and documentation in secure, regulated environments. A current CQCM certification is required. Key Responsibilities Oversee and implement the project's Quality Control Plan in accordance with federal and contract requirements Manage submittals, RFIs, and daily quality reporting Perform and document inspections to ensure all work meets project specifications and contract terms Maintain communication with field teams, subcontractors, and government representatives to resolve quality issues in a timely manner Participate in preparatory meetings and daily inspections, ensuring that all phases of work meet compliance requirements Maintain complete documentation for audits, progress reviews, and government reporting Required Qualifications Minimum of 5 years of Construction Quality Control experience on federal projects (DoD experience strongly preferred) Current CQCM certification (USACE/NAVFAC) Experience with submittals, RFIs, deficiency tracking, and inspection protocols Strong understanding of federal construction standards and safety compliance Excellent communication, organizational, and documentation skills Ability to work on-site in Keyser, WV throughout the duration of the project Compensation & Perks Competitive salary: $100K-$120K depending on experience Lodging and per diem provided for the duration of the project Opportunity to contribute to a high-visibility DoD construction effort in a long-term capacity
    $100k-120k yearly 16d ago
  • Haitian Creole Bilingual Quality Assurance Administrator

    Maximus 4.3company rating

    Quality assurance manager job in Morgantown, WV

    Description & Requirements Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies. In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need. The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment. Essential Duties and Responsibilities: - Provide assistance to program clients with completion of paperwork and obtains employment verification documentation. - Support case managers to obtain attendance documentation. - Scan and log all client documentation in an accurate and timely manner. - Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards. - Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems. - Coordinate review activities as assigned by management. - Perform general office duties such as filing, copying, faxing and mail. - Perform other duties as may be assigned by management. Minimum Requirements - High school diploma or equivalent with 0 - 2 years of experience. - Florida residency preferred. - Florida Healthy Kids Program experience preferred. - Bilingual proficiency in both English and Haitian Creole required. Home Office Requirements: - Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets). - OS for Windows - Current release of Windows 10 or newer. - OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer. - OS for Linux - Ubuntu (18.04). - Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots). - Internet speed of 25mbps or higher required (you can test this by going to ******************* - USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets). - Must currently and permanently reside in the Continental US. - Must have a camera EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.00 Maximum Salary $ 18.50
    $36k-66k yearly est. Easy Apply 9d ago
  • Lab Quality Assurance Coordinator

    Cabell Huntington Hospital 4.1company rating

    Quality assurance manager job in Huntington, WV

    Cabell Huntington Hospital is seeking a full-time Lab Quality Assurance Coordinator. · Functions as a member of the Cabell Huntington Hospital (CHH) Laboratory Services Team. Plays a central role in the quality assurance, performance improvement program, and the training of laboratory personnel. · Manages the QA/PI program for the purposes of monitoring and evaluating the quality and appropriateness of patient care services provided by CHH. Helps develop annual performance improvement initiatives and action plans. Submits an annual assessment of the QA/PI program to the Medical Director and Laboratory Manager. · Evaluates the quality of services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports in various areas of the laboratory department. Writes and presents summaries, reports, charts, and graphic representations on topics concerning laboratory services and quality assurance. Analyzes current and historical data for trends. · Plans and conducts studies on technical and administrative problems involving personnel, organizational structure, new technology, program deficiencies, reporting systems, etc.; recommends changes based on findings. · Interprets agency policies and directives, prepares guidelines governing laboratory operations, and advises supervisors on preparation, maintenance, review, and revision of procedure manuals. Plans for and implements laboratory improvement programs. Writes Standard Operating Procedures (SOP) and instructions relevant to a comprehensive QA/PI program. · Determines training objectives and develops curriculum and materials to accomplish objectives. Creates original materials for quality control training. Uses expertise to select those techniques that represent the most current and effective laboratory processes. · Assists with the establishment professional standards that comply with accreditation requirements and regulatory procedures including Joint Commission, CAP, AABB, OSHA, CLSI, and CLIA. Develops criteria consistent with accreditation requirements. Independently determines requirements for specialized laboratory techniques and establishes effective criteria. Ensures criteria represent acceptable standards of quality and can be measured, controlled, collected, evaluated, etc. in an efficient manner. Directly communicates with regulatory agencies including CAP, AABB, CLIA, & JC. Standardizes Quality Assurance & Performance Improvement activities throughout the Medical Center and Ironton campus. · Assures compliance with proficiency testing programs. Plans, implements, and coordinates acceptable proficiency testing programs in all areas of laboratory medicine. Advises the Medical Director, Laboratory Manager, Supervisors on annual survey selection and coordinates the ordering of surveys with procuring authority. Reviews, evaluates, and monitors the proficiency testing programs to ensure the adequacy of test methods, equipment, process, and competency of personnel performing proficiency testing. Ensures investigation of all failed survey results or results with an identified CAP code and documentation of corrective actions throughout all of CHH, including Point-of-Care Testing sites and outreach facilities. · Oversees a comprehensive training and competency assessment program for all laboratory medicine personnel; identifies training needs, arranges for/personally conducts in-service training in Current Good Manufacturing Practices, evaluates the effectiveness of training programs and recommends improvements to the program as appropriate. · Maintains current professional advances through formal education and professional training and networking. Ensures the adequacy of the scientific knowledge applied in the performance of required tests. Recommends the addition or deletion of new tests to the laboratory's service. Evaluates new techniques or practices and determines the feasibility of implementing at CHH Laboratory or at outreach facilities. · Establishes and maintains liaison with other Federal and state agencies, accrediting organizations, academic institutions, and commercial and private laboratory facilities to keep abreast of new developments, obtain services, and develop and coordinate mutually beneficial projects. · Develops instructions for converting from manual to automated testing systems. Obtains the necessary approval to implement new techniques or practices at CHH Laboratory or at outreach facilities. Prepares professional implementation plans, including test and evaluation of the techniques in meeting stated objectives. Standardizes Standard Operating Procedures (SOP's) throughout CHH and outreach facilities. · Utilizes the cloud-based software suite for maintenance and upkeep of document control, inspection readiness module and compliance/continuing education requirements. · Recognizes and defines testing problems and evaluates methods for solution. Evaluates guides or implements possible alternative approaches to standard methods. Ensures the quality of laboratory services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports. Assess laboratory needs and explore sources and methods of obtaining necessary resources. Ensures compliance with quality control and proficiency testing programs, safety standards, accreditation requirements, and agency policies. Plans for and implements laboratory improvement programs. Participates as an essential inspection team member for peer review of outside laboratories. · Establishes record keeping systems to assure the accuracy and validity of test results. Facilitates preparation of medical documentation that meets professional standards and accreditation agency requirements. Plans, implements, coordinates, and reviews record keeping methods and programs. · Protects patient confidentiality by following the Hospital's Ethics-Confidentiality and Privileged Information Act (HIPAA). · Follows established CHH and laboratory guidelines for personal phone use. · Participates in training students and new employees following the guidelines of the laboratory. · Recognizes and performs duties which need to be performed although not directly assigned; regularly helps others. · Completes assigned duties in a timely manner, allowing time to assist with other members and/or other assigned or non-assigned duties. · Takes advantage of opportunities presented in gaining knowledge that foster development or acceptance of new ideas and concepts. · Performs other duties as assigned. · Strong communication skills, customer service oriented. BLS certification is required and must be maintained during employment. · The position requires a professional knowledge of medical technology applicable to a wide range of duties in one or more specialty areas or functions, and a high level of skill in applying this knowledge in solving very complex problems involving diverse aspects of clinical laboratory practice; modifying or adapting established methods and procedures or making significant departures from previous approaches to solve similar problems; revising standard methods to improve or extend test systems; and evaluating, modifying, or adapting new methods to meet the requirements of particular testing situations. · Knowledge of regulatory, licensing, and accrediting agency requirements, and statutes governing clinical laboratory operations sufficient to use in planning, implementing, or monitoring laboratory programs/ services (e.g., determining needs, assuring compliance with standards). · Knowledge to coordinate the laboratory wide CAP proficiency testing program and perform referencing for CAP survey programs. · Knowledge of management, administrative, and coordinative skill sufficient to effectively provide advisory, review, inspection, education and training, and problem-solving services (e.g., troubleshooter, specialist, and coordinator) in the areas of quality control, quality assurance and process improvement projects and programs. · Knowledge and skill in making qualitative evaluations of laboratory services, developing/revising guidelines, and standards for use by operating personnel, and incorporating new technology in laboratory programs. Ability to establish laboratory wide protocols for new testing methods, new reference ranges, and new validation techniques. · Knowledge of mathematics and statistics as related to laboratory medicine practices including quality assurance and systems and process analysis. · Knowledge of the types of surveillance needed to monitor variables that affect the quality of services, and skill in evaluating and interpreting results of quality control procedures, quality assurance data collection, and implementing corrective action where indicated. · Knowledge of current instrumentation used in clinical laboratories and skill in the operation, calibration, maintenance, and troubleshooting of equipment used. · Practical knowledge of computer operations to ensure proper control of patient specimens and standard software programs used to collect, collate, analyze, and present data. · Knowledge of the chain-of-command as it applies to this specific position, and judgment and skill to determine the proper point within that chain of command to initially address various issues related to quality assurance. · The incumbent must have an outstanding knowledge of the Laboratory Safety Program and must demonstrate continual compliance with the program.
    $48k-64k yearly est. 1d ago
  • Quality Systems Specialist 3

    ACL Digital

    Quality assurance manager job in Bridgeport, WV

    Job ID- 54914-1 Title -Quality Systems Specialist 3 Duration- 3 Months Contract Max Rate- $40/hr. on W2 Scope of Open Role 100% onsite - If non-local, must relocate at own expense Work Address: 1000 East Benedum Industrial Dr Bridgeport, West Virginia Desired Requirements Leica experience strongly preferred, with probing and scanning capabilities as well as portable [PCMM] Romer Arm equipment. Experience in aerospace production facility or associated MRO related industry preferred. A working knowledge of Geometric Dimensioning and Tolerancing per ASME Y14.5 and Y14.41. Experience programming and conducting dimension inspection using PCMM equipment - strong preference in Verisurf and CATIA software including basic CAD skills related to import/export of file formats supporting these devices; other formats may be considered [surface plate / 2D height gage layout, calipers, micrometers, functional gages, etc.] visual inspection techniques, basic shop math, geometry, and trigonometry. Experience with Aurora's current ERP system (SAP) Physical Requirements Ability to lift/carry up to 35 lbs. Shift Requirements Willing to work any shift Minimum Requirements High School diploma or equivalent is required; associate degree in a technical discipline preferred. Industry experience applicable to the position will be considered in lieu of associate degree. Three years minimum experience in work related position. Read and interpret engineering drawings, military and industrial specifications / standards. Proficiency in verbal and written technical communication, and able to work from written or verbal instructions. Basic computer skills [PC] with proficiency in Microsoft Office software. Effective collaboration across work cells that promote drive for results and meeting production targets. Duties include: Create routines/programs and perform inspection operations for Model Based Definition inspection utilizing CATIA files and Verisurf software for laser tracker/roamer arm instruments. Analyze data from these inspection operations to provide result reports and nonconformance reports as required. Maintain quality departmental documentation, in written and computer formats, supporting inspection, certification reviews and nonconformance reporting. Coordinate corrective action with operations, purchasing, production control and liaison engineering. Participate in company internal audits and support customer audits as required to support quality management system goals. Must maintain a neat, organized work area and practice good housekeeping and safety practices. Other related duties as assigned by Aurora management. The 3D Quality Inspector will perform dimensional and visual inspection of aircraft components, assemblies and tooling for workmanship and conformance to design documentation in 2D or 3D format. Requirements are to be interpreted from design/process drawings/3D models, procedures, and specifications. Products to be reviewed will be composite components/assemblies and may also include sheet metal details and machined metal components.
    $40 hourly 60d+ ago
  • Lab Quality Assurance Coordinator

    Mhnetwork

    Quality assurance manager job in Huntington, WV

    Cabell Huntington Hospital is seeking a full-time Lab Quality Assurance Coordinator. · Functions as a member of the Cabell Huntington Hospital (CHH) Laboratory Services Team. Plays a central role in the quality assurance, performance improvement program, and the training of laboratory personnel. · Manages the QA/PI program for the purposes of monitoring and evaluating the quality and appropriateness of patient care services provided by CHH. Helps develop annual performance improvement initiatives and action plans. Submits an annual assessment of the QA/PI program to the Medical Director and Laboratory Manager. · Evaluates the quality of services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports in various areas of the laboratory department. Writes and presents summaries, reports, charts, and graphic representations on topics concerning laboratory services and quality assurance. Analyzes current and historical data for trends. · Plans and conducts studies on technical and administrative problems involving personnel, organizational structure, new technology, program deficiencies, reporting systems, etc.; recommends changes based on findings. · Interprets agency policies and directives, prepares guidelines governing laboratory operations, and advises supervisors on preparation, maintenance, review, and revision of procedure manuals. Plans for and implements laboratory improvement programs. Writes Standard Operating Procedures (SOP) and instructions relevant to a comprehensive QA/PI program. · Determines training objectives and develops curriculum and materials to accomplish objectives. Creates original materials for quality control training. Uses expertise to select those techniques that represent the most current and effective laboratory processes. · Assists with the establishment professional standards that comply with accreditation requirements and regulatory procedures including Joint Commission, CAP, AABB, OSHA, CLSI, and CLIA. Develops criteria consistent with accreditation requirements. Independently determines requirements for specialized laboratory techniques and establishes effective criteria. Ensures criteria represent acceptable standards of quality and can be measured, controlled, collected, evaluated, etc. in an efficient manner. Directly communicates with regulatory agencies including CAP, AABB, CLIA, & JC. Standardizes Quality Assurance & Performance Improvement activities throughout the Medical Center and Ironton campus. · Assures compliance with proficiency testing programs. Plans, implements, and coordinates acceptable proficiency testing programs in all areas of laboratory medicine. Advises the Medical Director, Laboratory Manager, Supervisors on annual survey selection and coordinates the ordering of surveys with procuring authority. Reviews, evaluates, and monitors the proficiency testing programs to ensure the adequacy of test methods, equipment, process, and competency of personnel performing proficiency testing. Ensures investigation of all failed survey results or results with an identified CAP code and documentation of corrective actions throughout all of CHH, including Point-of-Care Testing sites and outreach facilities. · Oversees a comprehensive training and competency assessment program for all laboratory medicine personnel; identifies training needs, arranges for/personally conducts in-service training in Current Good Manufacturing Practices, evaluates the effectiveness of training programs and recommends improvements to the program as appropriate. · Maintains current professional advances through formal education and professional training and networking. Ensures the adequacy of the scientific knowledge applied in the performance of required tests. Recommends the addition or deletion of new tests to the laboratory's service. Evaluates new techniques or practices and determines the feasibility of implementing at CHH Laboratory or at outreach facilities. · Establishes and maintains liaison with other Federal and state agencies, accrediting organizations, academic institutions, and commercial and private laboratory facilities to keep abreast of new developments, obtain services, and develop and coordinate mutually beneficial projects. · Develops instructions for converting from manual to automated testing systems. Obtains the necessary approval to implement new techniques or practices at CHH Laboratory or at outreach facilities. Prepares professional implementation plans, including test and evaluation of the techniques in meeting stated objectives. Standardizes Standard Operating Procedures (SOP's) throughout CHH and outreach facilities. · Utilizes the cloud-based software suite for maintenance and upkeep of document control, inspection readiness module and compliance/continuing education requirements. · Recognizes and defines testing problems and evaluates methods for solution. Evaluates guides or implements possible alternative approaches to standard methods. Ensures the quality of laboratory services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports. Assess laboratory needs and explore sources and methods of obtaining necessary resources. Ensures compliance with quality control and proficiency testing programs, safety standards, accreditation requirements, and agency policies. Plans for and implements laboratory improvement programs. Participates as an essential inspection team member for peer review of outside laboratories. · Establishes record keeping systems to assure the accuracy and validity of test results. Facilitates preparation of medical documentation that meets professional standards and accreditation agency requirements. Plans, implements, coordinates, and reviews record keeping methods and programs. · Protects patient confidentiality by following the Hospital's Ethics-Confidentiality and Privileged Information Act (HIPAA). · Follows established CHH and laboratory guidelines for personal phone use. · Participates in training students and new employees following the guidelines of the laboratory. · Recognizes and performs duties which need to be performed although not directly assigned; regularly helps others. · Completes assigned duties in a timely manner, allowing time to assist with other members and/or other assigned or non-assigned duties. · Takes advantage of opportunities presented in gaining knowledge that foster development or acceptance of new ideas and concepts. · Performs other duties as assigned. · Strong communication skills, customer service oriented. BLS certification is required and must be maintained during employment. · The position requires a professional knowledge of medical technology applicable to a wide range of duties in one or more specialty areas or functions, and a high level of skill in applying this knowledge in solving very complex problems involving diverse aspects of clinical laboratory practice; modifying or adapting established methods and procedures or making significant departures from previous approaches to solve similar problems; revising standard methods to improve or extend test systems; and evaluating, modifying, or adapting new methods to meet the requirements of particular testing situations. · Knowledge of regulatory, licensing, and accrediting agency requirements, and statutes governing clinical laboratory operations sufficient to use in planning, implementing, or monitoring laboratory programs/ services (e.g., determining needs, assuring compliance with standards). · Knowledge to coordinate the laboratory wide CAP proficiency testing program and perform referencing for CAP survey programs. · Knowledge of management, administrative, and coordinative skill sufficient to effectively provide advisory, review, inspection, education and training, and problem-solving services (e.g., troubleshooter, specialist, and coordinator) in the areas of quality control, quality assurance and process improvement projects and programs. · Knowledge and skill in making qualitative evaluations of laboratory services, developing/revising guidelines, and standards for use by operating personnel, and incorporating new technology in laboratory programs. Ability to establish laboratory wide protocols for new testing methods, new reference ranges, and new validation techniques. · Knowledge of mathematics and statistics as related to laboratory medicine practices including quality assurance and systems and process analysis. · Knowledge of the types of surveillance needed to monitor variables that affect the quality of services, and skill in evaluating and interpreting results of quality control procedures, quality assurance data collection, and implementing corrective action where indicated. · Knowledge of current instrumentation used in clinical laboratories and skill in the operation, calibration, maintenance, and troubleshooting of equipment used. · Practical knowledge of computer operations to ensure proper control of patient specimens and standard software programs used to collect, collate, analyze, and present data. · Knowledge of the chain-of-command as it applies to this specific position, and judgment and skill to determine the proper point within that chain of command to initially address various issues related to quality assurance. · The incumbent must have an outstanding knowledge of the Laboratory Safety Program and must demonstrate continual compliance with the program.
    $43k-64k yearly est. 1d ago
  • Business Assurance Manager

    Burke & Herbert Bank 4.4company rating

    Quality assurance manager job in Moorefield, WV

    Summary/Objective The Business Assurance Manager is responsible for overseeing and improving the day-to-day operations of the Quality Assurance and HMDA/CRA/1071 Teams. This role ensures business processes and operations align with regulatory standards, internal controls, and data collection processes, especially focusing on accurate HMDA/CRA/1071 data reporting. Additionally, the manager will assist the Director of Business Support and Delivery with various operational projects, driving operational excellence and ensuring compliance with relevant regulations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Directly managing Quality Assurance and HMDA/CRA/1071 teams, including conducting performance evaluations, providing training, and fostering professional development for staff. * Promote a collaborative and high-performing team environment through mentorship, coaching, and encouragement of continuous professional growth. * Implement the operational plans set forth by the Director of Business Support and Delivery, ensuring all initiatives align with organizational goals and objectives. * Track key performance metrics and report regularly to the Director of Business Support and Delivery to assess team performance and the progress of ongoing projects. * Oversee and coordinate the execution of quality assurance reviews to ensure compliance with Quality Assurance Procedures and company standards. * Monitor trends in operational issues to identify training needs or gaps in policies and procedures, making recommendations for improvements. * Ensure that legal documents received by the bank are addressed and responded to within required timeframes. * Coordinate the collection and reporting of HMDA/CRA/1071 data, ensuring accurate data collection and the timely submission of annual reports in compliance with regulatory deadlines. * Work on and manage various operational projects as assigned by the Director of Business Support & Delivery, ensuring timely execution and resource allocation. * Manage resources and schedule work effectively to meet demands related to quality assurance reviews, HMDA/CRA/1071 data collection, and project timelines. * Identify and assess business operations, controls, and processes to determine areas requiring quality assurance reviews or additional data collection efforts for HMDA/CRA/1071 reporting. * Keep abreast of day-to-day company policies, procedures, controls, and regulations impacting the Quality Assurance and HMDA/CRA/1071 teams, ensuring adherence to these standards. * Ensure that issues identified during reviews or audits are resolved in a timely and efficient manner, minimizing operational disruptions. * Assist with writing and updating business policies, procedures, and controls for Quality Assurance, HMDA/CRA/1071 data collection, and other operational areas to maintain compliance and improve efficiency. * Offer constructive feedback to the Director of Business Support and Delivery regarding challenges, risks, and areas for improvement within the business assurance function. * Work collaboratively with other departments to ensure that quality assurance reviews are aligned with policies, procedures, and regulations, while also ensuring accurate data collection for HMDA/CRA/1071 reporting and the timely completion of projects. Other Duties * Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy. * Support audits, regulatory reviews, and examinations by organizing and preparing the relevant documentation requested by auditors or regulatory bodies and submitting information requested by required deadlines. * Perform additional tasks and responsibilities as directed by the Director of Business Support & Delivery. Skills/Abilities * Ability to maintain confidentiality and act with professionalism in all aspects of work. * Proven ability to lead and develop teams, manage performance, and foster a productive work environment. * Strong organizational and detail-oriented abilities to manage multiple priorities effectively. * Excellent verbal and written communication skills to interact with team members, senior leadership, and external parties. * Ability to assess complex situations, identify problems, and develop effective solutions. * Ability to work cross-functionally with various departments and external stakeholders to meet organizational objectives. * Strong ability to manage multiple tasks simultaneously, prioritize effectively, and maintain a focus on high-priority tasks. * Demonstrated adaptability in managing evolving project priorities or business requirements. * Ability to track progress on outstanding items and ensure timely completion of all tasks. * Ability to prioritize tasks. * Ability to work occasional overtime during peak periods * Strong problem-solving skills with the ability to troubleshoot and resolve operational challenges. Supervisory Responsibility This position has supervisory responsibilities of staff in multiple locations. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Travel is required for this position. Education and Experience Required Qualifications: * Bachelor's degree or above in business administration, finance, or a related field; or equivalent additional related experience. * Minimum of 3 years' experience in data collection, quality assurance, auditing, or a similar role. * At least 3 years of experience managing staff, including conducting performance evaluations and providing training. Desired Qualifications: * Knowledge of regulatory compliance, legal processes, and financial institutions is an asset. * Relevant professional certification (e.g. CBA, CRCM, CMCP) is a plus. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $55k-75k yearly est. 60d+ ago
  • Quality Control / Project Engineer

    Brayman Construction 3.7company rating

    Quality assurance manager job in Hinton, WV

    Brayman Construction Corporation is looking to hire a dependable full-time Quality Control / Project Engineer to work in the Hinton, WV, area. Are you able to work with little direction? Would you like to join an established company that will help you take your career to the next level? Do you want to work with a growing and supportive team? If so, please read on! This Quality Control / Project Engineering position earns a competitive wage. We also offer excellent benefits, including medical, dental, vision, a 401(k) plan, profit sharing, paid time off (PTO), and wellness time. If this sounds like the right opportunity for you, consider applying today! ABOUT BRAYMAN CONSTRUCTION CORPORATION We are a leading heavy civil and geotechnical contractor with office headquarters in suburban Pittsburgh, PA along with a satellite office in Wytheville, VA and various project field offices in the Mid-Atlantic and Northeast Regions. Incorporated in 1947 as a family-owned business, we have diversified and evolved our construction services from a small bridge and concrete company. Today, we are a large, nationally recognized provider of complex, heavy civil and geotechnical construction projects servicing both public and private sector clients. We have a long-standing tradition of providing exceptional training for our workforce. We're proud to offer many vibrant career opportunities and welcome all candidates who have an affinity for serving their community and proactively seeking new opportunities. We love to promote from within! Summary: The selected project engineer will be responsible for managing project takeoffs, project documentation, preparation of proposals, obtaining quotes from suppliers, developing relationships with customers and vendors as well as dealing with job site subcontractors, QA/QC and working with Operations and Management staff towards successful task completion. Essential Responsibilities: * Interaction with Project Owner/Architect/Engineers * Tracking of work performed * Schedule updates * Cost input * Submittal assistance * Materials management * Subcontract management * Project supervision assistance * Change Order identification and assistance * Request for Information (RFI) development Education/Skills/Qualifications: * Bachelor's Degree in Civil Engineering, Construction Management, Business or equivalent experience in heavy highway construction industry * Experience with various types of heavy civil or foundation work including mass concrete, post-tensioning, dams, drilling, soil nails, caissons, tie backs, shotcrete, slurry walls, etc., a plus. * Ability to read blueprints/plans * Flexibility to adapt to new challenges * Minimum of one internship with a heavy civil, foundation or steel erection contractor or equivalent work experience * Proficient in Microsoft Office concentrations in Excel * Must be willing to travel or relocate as necessary for projects Project Engineer Work Schedule: * You would work a varied schedule based on the project. Must be willing to Travel. Hinton, WV 25951 EOE: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet
    $62k-76k yearly est. 54d ago
  • Quality Manager

    Astec Industries 4.6company rating

    Quality assurance manager job in Princeton, WV

    Job Description BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. LOCATION: This role will support the Southeastern Region sites including Poca, Tazewell, and Princeton. Position Summary Provides technical expertise, training, facilitation and tools to promote quality improvement efforts across operations and the supply chain. Supports departments and suppliers with the application and implementation of quality improvement tools and methods. Develops sustainable knowledge and skills for Quality Management throughout TSG and its extended value chain. Essential Duties and Responsibilities include the following: Deliver excellent Customer quality. Accountable for Quality Assurance and Quality Control of TSG goods and services. Architect of Corrective Action/Preventive Action (CAPA) Plans and quality tools governing the quality functions from raw and purchased materials through production and shipping departments. Investigate, analyze, and resolve supplier quality problems by conducting audits, analyzing defect trends, and leading continuous improvement projects. Analysis of non-conformances and process failures and facilitation of solutions for their resolution. Coordinate, track, and communicate daily, weekly and monthly KPI performance for quality focused metrics and development of countermeasures for KPI not meeting expectations. Other duties may be assigned. Supervisory Responsibilities Directly supervises employees. Carries out supervisory responsibilities in accordance with Company policies, the Code of Ethical Business Conduct and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems. Education Bachelor's degree or equivalent from a college or university in Engineering or technical discipline; and a minimum of 5 years of Quality Control experience in an industrial manufacturing setting. Skills/Experience Knowledge of ISO/AS/QS standards and precepts. Preferred Experience in welding, machining and assembly operations is preferred Excellent written and verbal communication skills ASQ Certifications (CQE, Certified Auditor) strongly preferred Travel: Travel requirement is less than 15%. Our Culture and Values Employees that become part of Astec embody the values below throughout their work. Continuous devotion to meeting the needs of our customers Honesty and integrity in all aspects of business Respect for all individuals Preserving entrepreneurial spirit and innovation Safety, quality and productivity as means to ensure success NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities. WORK ENVIRONMENT Manufacturing Environment Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYER As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
    $71k-107k yearly est. 21d ago
  • Quality Assurance Manager

    Brightspring Health Services

    Quality assurance manager job in Dunbar, WV

    Our Company StepStone Family & Youth Services The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported. Responsibilities Maintains knowledge of operation's regulatory, accreditation, and company requirements. Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements. Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities. Completes documentation of operational review activities thoroughly and timely. Prepares detailed summary reports of quality assurance findings related to operational reviews. May serve as the contact person for external regulatory reviews, in the absence of the Executive Director. Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met. Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed. Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements. Develops and implements internal quality practices under the direction of the Executive Director. Provides recommendations to leadership about needed actions to improve quality Communicates effectively with management and staff, using good judgment and diplomacy Provides reports to operation leadership regarding the status of program performance Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk. Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement. Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines. Oversees the Critical Incident Reporting and Mortality Review processes Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards. Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.) Supervises entry level QA position, if applicable Performs other duties as assigned Travel Required within designated service sites Qualifications Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children Valid Driver's license in good standing with current automobile insurance Two years case management and supervisory experience preferred Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred. Familiar with applicable federal, state and local laws and regulations Accustomed to complex, fast-pace and confidential work environment Excellent written and verbal communication skills Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access. Ability to work flexible hours About our Line of Business StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit *********************** Follow us on Facebook and LinkedIn. Salary Range USD $50,000.00 - $55,000.00 / Year
    $50k-55k yearly Auto-Apply 21d ago
  • Haitian Creole Bilingual Quality Assurance Administrator

    Maximus 4.3company rating

    Quality assurance manager job in Charleston, WV

    Description & Requirements Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies. In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need. The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment. Essential Duties and Responsibilities: - Provide assistance to program clients with completion of paperwork and obtains employment verification documentation. - Support case managers to obtain attendance documentation. - Scan and log all client documentation in an accurate and timely manner. - Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards. - Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems. - Coordinate review activities as assigned by management. - Perform general office duties such as filing, copying, faxing and mail. - Perform other duties as may be assigned by management. Minimum Requirements - High school diploma or equivalent with 0 - 2 years of experience. - Florida residency preferred. - Florida Healthy Kids Program experience preferred. - Bilingual proficiency in both English and Haitian Creole required. Home Office Requirements: - Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets). - OS for Windows - Current release of Windows 10 or newer. - OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer. - OS for Linux - Ubuntu (18.04). - Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots). - Internet speed of 25mbps or higher required (you can test this by going to ******************* - USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets). - Must currently and permanently reside in the Continental US. - Must have a camera EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.00 Maximum Salary $ 18.50
    $37k-66k yearly est. Easy Apply 9d ago
  • Quality Assurance Specialist

    Burke & Herbert Bank & Trust 4.4company rating

    Quality assurance manager job in Moorefield, WV

    Summary/Objective The Quality Assurance Specialist plays a pivotal role in ensuring the integrity of systems data points, maintenance changes, transactions, and documentation within the organization. This position is responsible for conducting quality assurance reviews to ensure compliance with operational policy, procedures, and legal requirements. The Quality Assurance Specialist also handles the processing of legal documents received by the bank, ensuring timely responses and proper coordination across departments. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Support the Business Assurance Manager in executing the operational plans set forth by the Director of Business Support and Delivery, ensuring alignment with organizational goals. Collaborate with the Business Assurance Manager to track, analyze, and report key performance metrics critical to the department's effectiveness and alignment with organizational objectives. Perform detailed reviews of system data points, input information, maintenance changes, documentation, and transactions in accordance with established Quality Assurance Procedures. Ensure compliance with internal policies and external regulations. Track identified issues from quality assurance reviews and follow up until resolutions are achieved. Ensure that corrective actions are properly implemented and documented. Assist in identifying trends or recurring issues within the quality assurance process to support continuous improvement efforts and mitigate potential risks. Maintain up-to-date knowledge of the company's operational policies, procedures, controls, processes, and regulatory requirements that impact the Quality Assurance Review process. Receive, review, and process legal documents such as summons, subpoenas, levies, garnishments, and similar requests. Ensure a timely response in compliance with all deadlines. Act as the point of contact for attorneys and external agencies, clarifying the scope of legal requests to ensure proper and timely provision of requested information. Collaborate with various departments (e.g., legal and operations) to compile the necessary records and documents required to respond to legal document requests, ensuring compliance with due dates. Work with other departments to ensure quality assurance reviews verify that policies, procedures, controls, and regulations are being adhered to throughout the organization. Other Duties Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy. Assist with audits, regulatory reviews, and examinations by gathering relevant documentation requested by auditors or regulatory bodies. Perform additional tasks and responsibilities as directed by the Business Assurance Manager or Director of Business Support & Delivery. Skills/Abilities Ability to maintain confidentiality and act with professionalism in all aspects of work. Strong capacity for scrutinizing complex information and identifying discrepancies or issues. Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively. Ability to manage multiple tasks, prioritize effectively, and work independently to meet deadlines. Ability to work collaboratively across departments and with external parties to achieve shared goals. Demonstrated ability to pivot and adapt to evolving project priorities or changing requirements. Strong ability to follow up on outstanding items to ensure that issues are resolved in a timely manner. Ability to work occasional overtime during peak periods Ability to prioritize tasks Teamwork-oriented with excellent problem-solving skills Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Limited travel may be required for this position. Education and Experience Required Qualifications: Associate or bachelor's degree in business administration, finance, or a related field or equivalent related experience (e.g., quality assurance, auditor, or similar role). Desired Qualifications: Knowledge of regulatory compliance, legal processes, and financial institutions is a plus. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $52k-67k yearly est. Auto-Apply 60d+ ago
  • Quality Assurance Manager

    Brightspring Health Services

    Quality assurance manager job in Bridgeport, WV

    Our Company StepStone Family & Youth Services The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported. Responsibilities Maintains knowledge of operation's regulatory, accreditation, and company requirements. Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements. Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities. Completes documentation of operational review activities thoroughly and timely. Prepares detailed summary reports of quality assurance findings related to operational reviews. May serve as the contact person for external regulatory reviews, in the absence of the Executive Director. Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met. Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed. Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements. Develops and implements internal quality practices under the direction of the Executive Director. Provides recommendations to leadership about needed actions to improve quality Communicates effectively with management and staff, using good judgment and diplomacy Provides reports to operation leadership regarding the status of program performance Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk. Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement. Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines. Oversees the Critical Incident Reporting and Mortality Review processes Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards. Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.) Supervises entry level QA position, if applicable Performs other duties as assigned Travel Required within designated service sites Qualifications Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children Valid Driver's license in good standing with current automobile insurance Two years case management and supervisory experience preferred Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred. Familiar with applicable federal, state and local laws and regulations Accustomed to complex, fast-pace and confidential work environment Excellent written and verbal communication skills Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access. Ability to work flexible hours About our Line of Business StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit *********************** Follow us on Facebook and LinkedIn. Salary Range USD $50,000.00 - $55,000.00 / Year
    $50k-55k yearly Auto-Apply 21d ago

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  1. Maximus

  2. Brightspring Health Services

  3. Res-Care Premier

  4. Public Consulting Group

  5. Hilton

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