Quality Director
Quality assurance manager job in West Columbia, SC
Responsibilities
Define and monitor goals, KPIs, and objectives for the Quality Management department.
Develop, establish, and implement quality procedures and standards.
Lead certification activities and ensure compliance with ISO 9001 and other applicable standards.
Prepare for and maintain ISO certifications and annual requalification audits.
Qualify products, monitor tests, and drive operational excellence.
Conduct risk management and implement corrective and preventive actions.
Lead internal projects focused on process improvement, efficiency, and production support.
Define, document, and audit processes to ensure effectiveness and compliance.
Ensure quality-related practices support manufacturing, registration, product development, and engineering.
Work closely with operations to identify bottlenecks, perform root cause analysis, and implement improvements.
Conduct and lead quality awareness training.
Quality Assurance & Supplier Support
Implement and maintain Quality Assurance strategy and continuous improvement programs.
Ensure production processes meet defined quality standards.
Ensure plant processes comply with quality systems and regulatory requirements.
Lead analytical projects with operations to support continuous improvement.
Oversee supplier development activities.
Analyze quality concerns, perform expert-level investigations, and evaluate corrective actions.
Manage and communicate quality plans and expectations across teams.
Maintain and implement procedures, specifications, and documentation.
Organize mitigation measures for customer complaints and ensure cross-functional corrective action completion.
Responsible for supplier visits, supplier audits, and supplier quality evaluations.
Competence Development
Implement manufacturing standards and process knowledge.
Conduct skills gap analyses and identify continuous learning needs.
Support coaching and mentoring programs to strengthen plant knowledge and quality acumen.
Position Requirements
Education
Bachelor's Degree in Engineering, Manufacturing, Industrial Technology, or related discipline (required).
Experience
10+ years of professional experience in Quality Management within a manufacturing environment.
Experience in assembly operations (sheet metal preferred).
Strong background in supplier quality, supplier audits, and supplier development.
Experience preparing for and maintaining ISO certifications (ISO 9001 required).
Hands-on experience conducting process audits and product audits (APQP/PPAP, CAPA, etc.).
SAP experience preferred.
Certifications (Preferred)
Six Sigma Green Belt or Black Belt.
Technical Skills
Strong process improvement / continuous improvement skills (LEAN, Six Sigma, DMAIC).
Practical experience using quality analytical tools including: Root Cause Analysis, Fishbone Diagrams, 5Y, 5S, Pareto Analysis.
Competent in GD&T (Metric system).
Strong understanding of APQP/PPAP, equipment validation, NRTL/UL standards.
Quality Control Manager
Quality assurance manager job in Cary, NC
At IPS, we apply our knowledge, skills, and passion to make a difference in the lives of people, solving complex challenges related to life sciences. We are looking for a dedicated Quality Control Manager to join our talented team at our office located in Cary, North Carolina.
In this role, you will use your technical knowledge and skills to effectively train, supervise, communicate, execute, and manage the IPS Construction Quality Control and Quality Assurance (QA/QC) program for ongoing Construction Projects. This is a leadership role responsible for working with the On-Site Construction Management Team to ensure the established project standards are followed.
Additional Responsibilities
Develops, plans, manages, and administers the implementation of project-specific Construction QA/QC Plans with the CM team, contractors, and clients.
Trains the project team on their criteria and implementation.
Develops special Inspection Test Plans and System Completion records that will be incorporated into the QA/QC project-specific plans.
Reports and publish quality reports, audits, and initiatives to the Project Manager and review with the project team prior to publication.
Ensures Corporate Quality initiatives and goals are achieved.
Develops a system to compile, monitor, track, and confirm deficiencies and successes of work performed by direct-hire and subcontract work crews.
Evaluates testing, sampling methodologies, technologies, and equipment to confirm correct applications are implemented.
Reviews utility matrices developed to start up and commission systems and skids.
Directs the tracking of deficiencies, test results, or other regularly reported quality control data.
Manages non-conformance reporting activities and tracks efficiencies from identification through resolution.
Monitors performance of quality control systems to ensure effectiveness and efficiency.
Verifies that the construction of systems and equipment are installed in accordance with approved construction documents.
Reviews plans and specifications to ensure requirements are met for each construction process.
Understand and apply federal, state, and local codes, policies, laws, and regulations.
Identifies quality problems or areas for improvement and recommends solutions.
Assists in performing system walk downs/final inspections; closeout and startup; establishes system completion punch list items; and, ensures all deficiencies are corrected.
Attends pre-construction and construction meetings noting areas/topics that may present future problems/risks and present to the project manager for consultation.
Implements the corporate safety culture and principles into the QA/QC programs.
Come join a caring, nimble team that delivers world-class designs for our pharmaceutical clients and take your career to new heights!
Qualifications & Requirements
B.S. in a Science, Engineering, Construction management, or related field.
Quality Assurance and Quality Control Management training and experience with 15 years of field experience in construction and/or engineering.
Strong knowledge of applicable regulatory guidelines within the construction safety and pharmaceutical industry along with the ability to interpret complex issues and provide recommended courses of action.
Proficient skill level in Microsoft Office Suite.
Preferred Qualifications
First Aid/CPR training.
Primavera P6 and MS Project knowledge.
Commissioning and System startup experience.
Safety
You will travel 50% of the time, or as necessary to complete duties.
You may be assigned to a client for an extended period of time (1-2 years).
OSHA 10 certification (IPS will provide tools) must be maintained during employment.
Overnight travel is possible.
You will focus on construction field activity and office time will be limited.
You will visit Client sites and will be required to adhere to stated safety rules.
This position is a safety-sensitive position.
The employee is designated for field work and attends activities at client sites where they work in construction, process, packaging, manufacturing, research, or other "non-administrative" areas
All interviews are conducted either in person or virtually, with video required.
About Us
IPS, a Berkshire Hathaway company, is a global leader in technical consulting, architecture, engineering, procurement, construction management, commissioning, qualification, and validation services for technically complex facilities. Integration is how we think and work. It requires the ability to unite existing and emerging technologies into a process that reliably delivers products and accelerates speed to market. That end-to-end mindset allows us to be agile and anticipate challenges as we move projects toward operational readiness. IPS applies design and delivery expertise, client-side experience, and supplier-side insight to every project. We infuse our curiosity, our passion, and our commitment to partnership in delivering solutions at any scale. We meet our clients where they are and get them to where they need to go. That's only possible when we care as much as our clients do.
Specialties
Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV, and Staffing Services.
All qualified applicants will receive consideration for employment at IPS without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. IPS is proud to be an affirmative action and equal opportunity employer.
Connect With Us!
If you do not meet the qualifications for this specific role, but would like to submit your resume for general consideration, please click here!
Quality Assurance Manager
Quality assurance manager job in Biscoe, NC
Summary: Our client is a tier 1 supplier who is looking to add a Quality Manager to their team. The Quality Manager will develop, implement, and administer the Company's quality programs to achieve the mission, vision, values, and goals of the organization. This will include selecting, developing, implementing, and overseeing appropriate quality assurance programs and procedures are consistent with overall company objectives, including IATF.
The Quality Manager will have 5+ years of manager or director level experience.
Quality Manager Job Requirements:
Bachelor of Science degree in Metallurgical Engineering or Material Science or associate degree in applied science
Minimum of five (5) years' experience in Iron Foundry (preferred) Quality or Process Control with metallurgical decision responsibility.
Minimum of five (5) years' experience in Iron Foundry (preferred) Quality or Process Control position.
Quality Manager Responsibilities:
Maintain communications with customers on quality related issues
Act as the advocate for customers on all matters related to quality.
Set Metallurgist parameters throughout process.
Assign customer service responsibilities to plant staff members, as necessary.
Follow-up to ensure customer visits are performed and appropriate documentation is maintained.
Collect, analyze, and retain a wide variety of statistical and related quality assurance data.
Make recommendations on the basis of analysis or take action within the limits of standard practice.
Ensure proper inspection of all incoming material and completion of resulting documentation.
Take appropriate action or prepare recommendations on the basis of inspection findings.
Maintain close contact with operations and scheduling personnel to anticipate and resolve quality problems.
Review all casting specifications on new work to ensure customer requirements can be met.
Complete a wide variety of reports, projects, or studies to continuously improve quality and reduce costs.
Initiate and direct audits and quality reviews in accordance with the requirements of IATF and GRIP to ensure foundry operations and process controls are completed in accordance with the quality manual.
Lead the Quality steering committee.
Ensure a competent staff is maintained to meet both short and long-term objectives
Provide for staff development and growth.
Prepare the department budget and administer and control the approved budget during the business year.
WHO WE ARE?
Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last. Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
GxP Quality Auditor / Sr Quality Lead
Quality assurance manager job in Greenville, NC
GxP Quality Auditor / Senior Quality Lead
Employment Type: Full-Time, On-Site Salary Range: $87,780 - $145,307/year
A leading life sciences organization is seeking a GxP Quality Auditor / Senior Quality Lead to support compliance and quality governance across multiple manufacturing lines. This company partners with global pharmaceutical and biotech firms to deliver solutions that ensure regulatory excellence and operational integrity.
Position Summary
The GxP Quality Auditor / Senior Quality Lead will play a critical role in maintaining compliance with global regulatory standards and driving quality initiatives. This position requires expertise in pharmaceutical compliance, bracketing strategies, and regulatory interpretation in a GMP-regulated environment.
Key Responsibilities
Coordinate between site and global teams to align SOPs and bracketing strategy
Provide regulatory and technical interpretation to ensure compliance with FDA, EMA, and HMRA requirements
Develop and defend bracketing justification for multiple manufacturing lines and isolators
Facilitate governance meetings, escalate risks, and report status to leadership
Review and approve protocol templates, summaries, and reports for finalization
Qualifications
Bachelor's degree in a scientific or industry-related field
Minimum 7+ years of experience in pharmaceutical manufacturing or compliance
Proven experience developing bracketing and matrixing strategies
Strong knowledge of FDA, EMA, and HMRA regulations
Familiarity with cGMP and facility/equipment validation requirements
Excellent technical writing and communication skills
Ability to work full-time on-site in Greenville, NC
Why Join This Team?
Competitive compensation and performance-based incentives
Comprehensive benefits package including medical, dental, vision, and retirement plans
Paid time off, holidays, and professional development opportunities
Collaborative culture with strong career growth potential
Project Manager - Quality Management Systems
Quality assurance manager job in Wilson, NC
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturing client in Wilson, NC This role will be onsite and available to candidates local to the Fort Worth, TX area.
No Third-Party, No Corp to Corp, No Sponsorship
Title: Project Manager II - Quality Management Systems
Location: Wilson, NC
Onsite (Mon-Fri, 40 hours)
Contract Duration: 12 months, with likely extension
Pay Rate: $53.85 per hour (w2)
MUST HAVE KNEAT EXPERIENCE!
Description:
Quality Management Platform Analyst, located in Wilson, NC.
We need a forward-thinking, data analyst, to evaluate, road map and construct an area within our workspace in Kneat to house our method verification and transfer execution worksheets protocols and reports
Key Responsibilities:
• Train on and establish an account in Kneat,
• Evaluate how to optimally apply the system,
• Construct the needed infrastructure in our workspace and roadmap the execution
Qualifications Education:
BS Experience and Skills: Required:
• Incumbent must be proficient with Word, Excel, Power Point, have the soft skills needed to nurture change, as well as, the acuity to use software nuanced to operate in a regulated environment.
- Generally Requires 8-10 Years Work Experience
- Kneat experience required
Preferred:
• A Major in Bio-Medical Engineering, Chemistry or Biology Other: Available to work full-time (40 hrs./week) with reliable transportation to and from work
Must be available to work Monday through Friday 8AM to 5PM Must be able to work in the US and must not require sponsorship for employment visa status now or in the future (e.g., FI, H1-B status)
Top Three Skills: Experience using Kneat, MS word and in writing method validation or transfer protocols
Quality Engineering - Project Manager
Quality assurance manager job in Wilson, NC
The Quality Engineering Project Manager, based in Wilson, NC, will evaluate, design, and build a dedicated workspace within Kneat for method verification and transfer execution worksheets, protocols, and reports. The position focuses on developing a strategic roadmap, creating system-aligned templates, and integrating electronic documentation and data workflows. Prior hands-on experience in method transfer and verification, foundational programming knowledge, and proficiency in digital systems like Excel are advantageous to support compliant, structured data management.
Responsibilities:
Train on and establish an account in Kneat.
Evaluate optimal application of the Kneat system for quality management processes.
Construct the needed infrastructure in the workspace and roadmap execution.
Create and align templates for electronic documentation and data workflows.
Experience:
8-10 years of relevant work experience.
Advanced Kneat experience.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong soft skills to foster change and adaptability.
Ability to work with software in regulated environments (GMP)
Experience writing method validation or transfer protocols in MS Word.
Experience supporting digital systems for compliant data management.
Available to work full-time (40 hrs/week) on-site in Wilson, NC, with reliable transportation.
Foundational understanding of programming.
Skills:
Quality Assurance & Kenat Experience
Education:
Bachelors
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Azhar
Email: ****************************
Internal Id: 25-53776
Quality Manager
Quality assurance manager job in Winston-Salem, NC
🎯 Quality Manager - AISC Steel Fabrication
💰 Compensation: $25-$35 per hour
💡 About Us
We're an AISC-certified steel fabricator, the team prides itself on shop-floor rigor, audit readiness, and steady career growth. With leadership succession on the horizon, there's a clear pathway for advancement for someone who owns the quality function and elevates our standards.
🔧 What You'll Do
Lead the Quality Department: Manage a team of about 12 QC inspectors across two locations.
Handle Audits: Prepare for, host, and close out AISC and customer quality audits.
Maintain Standards: Keep all quality records, procedures, and certifications up to date.
Ensure Compliance: Make sure work meets AISC and customer requirements at all times.
Drive Improvement: Identify issues, lead corrective actions, and improve processes.
Collaborate Across Sites: Work closely with shop teams and the quality lead at the second facility.
✅ What We're Looking For
Mandatory: Active CWI (Certified Welding Inspector).
AISC experience: hands-on background at an AISC fabricator; capable of leading AISC audits end-to-end.
Tenure: 5+ years in quality (we're open to a strong senior stepping into their first manager role).
Nice to have: NDT Level II in UT and MT.
Mindset: audit-ready attention to detail, calm under pressure, and a builder of systems and people.
Apply now! 👉 Click apply now or send your resume to **************************
Quality Assurance Auditor
Quality assurance manager job in Lancaster, SC
QA Auditor
Lancaster, SC
Full-Time, Permanent
Roles and Responsibilities
Manage audit planning, scheduling, and execute internal and external audits to assess compliance to the regulations.
Audit external suppliers (CMO's) and maintain the vendor qualification program including the Approved Vendor List in Qualityze
Manage external vendor(s) responsible for international audits
Manage supplier corrective action request program (SCAR).
Manage all documents relating to audits, vendors, and suppliers in a QMS (Qualityze)
Determine the level of risk of findings identified and follow up on corrective actions ensuring they address the short-term correction as well as the preventive action of the finding.
Develop and implement a performance tracking system and reporting of departmental compliance.
Prioritize work to ensure that audits and reports are completed in a timely manner. Support implementation of CAPA program where necessary.
Train and assist internal departments to understand and comply with Quality and Compliance expectations.
Assess internal audit process by identifying and prioritizing areas of the business where there is a risk of non-compliance and assist in development and/or execute processes or policies to reduce that risk.
Support training and readiness for regulatory inspections.
Provide support to other Quality Assurance team members.
Report audit metrics to Quality Assurance and department management.
Communicate effectively with all levels of the organization and departments within the organization and function within a team environment.
Understand the roles and responsibilities of the Contract Manufacturing Organizations and provide Quality Assurance support for product development, investigations, and CAPAs as required.
Familiar with QA functions in SAP.
Perform other assigned duties as may be required in meeting Quality Assurance and company objectives.
Minimum Requirements
Must have a minimum of 5 years of Quality Assurance auditing experience in cGMP environment with a minimum of 5 years of external vendor/ supplier compliance auditing experience within an FDA regulated industry.
Knowledge of the Regulations 21CFR Part(s) 210, 211, 507 as well as the Dietary Supplement Regulations 21 CFR 111 is required.
ASQ Certified Auditor (CQA) Certification is preferred.
Must be proficient in Computer Software applications including MS office suite.
Must be able to stand, walk, push, and pull in a variety of environments including a Manufacturing and clean rooms.
Must have the ability to wear all required Personal Protective Equipment (PPE) based on the auditing environment.
Must be able to travel 20 - 30% for domestic audits, (International travel may be needed per quality management).
Education and Experience
B.A. or B.S. in Science or Technical field required.
QA Automation with Loan IQ
Quality assurance manager job in Charlotte, NC
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We are seeking a detail-oriented and test-focused QA Automation Engineer with hands-on experience in Loan IQ to join our team. The ideal candidate will be responsible for designing, developing, and executing automated test scripts to ensure the quality and functionality of Loan IQ applications, helping us deliver robust and reliable lending software solutions.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $105k - $110k/year & benefits (see below).
The Role
Responsibilities:
Develop and maintain automated test scripts for Loan IQ module testing using tools like Selenium, UFT, or other automation frameworks.
Collaborate with business analysts, developers, and QA teams to understand functional requirements and convert them into comprehensive test cases.
Execute automated and manual tests to identify bugs, issues, and potential improvements.
Perform regression testing to verify bug fixes and updates.
Work closely with the development team to troubleshoot and resolve defect issues.
Develop and document testing strategies, plans, and reports.
Participate in Agile/Scrum ceremonies, including sprint planning and retrospectives.
Continuously improve automation frameworks, testing processes, and methodologies.
Maintain test data and environment configurations.
Requirements:
Write and execute SQL queries to validate data integrity, consistency, and accuracy across multiple database tables.
Perform backend data validation for CRUD operations.
Compare data between source and target systems during ETL or migration testing.
Create and maintain SQL test cases and test data for functional and regression testing.
Identify data-related issues and report them with clear defect documentation.
Automation Testing (Selenium)
Design, develop, and maintain Selenium WebDriver scripts using Java (or Python, as applicable).
Implement test automation frameworks (Hybrid, POM, Data-Driven, TestNG).
Integrate automation scripts with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Automate UI and functional test cases, and generate detailed execution reports.
Perform cross-browser testing and ensure test reliability across environments.
Reporting & Documentation
Prepare and maintain test plans, test cases, and test scripts.
Track and report test execution results using tools like QMetry, JIRA, or TestRail.
Collaborate with development and business teams to resolve defects.
Participate in requirement reviews, sprint planning, and retrospectives.
We offer:
A highly competitive compensation and benefits package.
A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Project Manager 2 - Quality Engineering/Quality Management Platform Analyst
Quality assurance manager job in Wilson, NC
Immediate need for a talented Project Manager 2 - Quality Engineering/Quality Management Platform Analyst. This is a 12 Months Contract opportunity with long-term potential and is located in Wilson, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94614
Pay Range: $51 - $53/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Train on and establish an account in Kneat,
Evaluate how to optimally apply the system,
Construct the needed infrastructure in our workspace and roadmap the execution
Available to work full-time (40 hrs./week) with reliable transportation to and from work
Must be available to work Monday through Friday 8AM to 5PM Must be able to work in the US and must not require sponsorship for employment visa status now or in the future (e.g., FI, H1-B status).
Key Requirements and Technology Experience:
Key Skills; Experience using Kneat, MS word and in writing method validation or transfer protocols
BS Experience and Skills: Required:
Incumbent must be proficient with Word, Excel, Power Point, have the soft skills needed to nurture change, as well as, the acuity to use software nuanced to operate in a regulated environment.
Generally Requires 8-10 Years Work Experience
Kneat experience required
A Major in Bio-Medical Engineering, Chemistry or Biology Other
Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
QA Validation Specialist
Quality assurance manager job in Sanford, NC
QA Validation Specialist
Assignment Duration: 11 months
Work Schedule: 8 AM - 4:30 PM
Work Arrangement: 100% onsite
The Specialist, QA Validation will be primarily responsible for the implementation, execution and assessment of quality systems, procedures, and records to support compliant GMP operations. This position works closely with Validation, Engineering, Manufacturing, Quality Control, Facilities, and Automation.
Background & Context: New role to support a large project in biologics manufacturing.
Key Responsibilities:
Provide hands on QA support and oversight to internal staff and suppliers/contractors to ensure compliance with local and global quality standards, regulatory requirements, and industry guidance.
Provide QA review and approval for commissioning/qualification/validation documents
Provide QA review and approval of qualification and validation deviations and discrepancies and support investigation and corrective actions.
Author, review and approved controlled documents for the Quality organization including SOPs, specifications, protocols, and reports.
Qualification & Experience:
B.S. degree in Biological/Physical/Chemical sciences, engineering, or equivalent focus of study and 3-5+ years of experience or M.S. degree and 1-3+ years of experience in a QA function in a biologics manufacturing facility
Experience with qualification/validation of process equipment, analytical instruments, clean utilities, automation, sterile filling, and clean facilities.
Strong understanding of FDA, EMA, local regulations and guidelines, ICH guidelines, and industry best practices.
Successful history working in a fast-paced team environment, meeting deadlines, and prioritization of work from multiple projects
Strong analytical and communication skills as well as sound judgment, with the ability to work effectively with others
Excellent problem-solving skills and experience with root cause investigations and CAPA determination
Off hours coverage and flexibility may be required
Sterility Assurance Scientist
Quality assurance manager job in Concord, NC
Title: Sterility Assurance Scientist
Duration: 6 Month Contract (potential of extension)
Responsibilities:
The Sterility Assurance Scientist is a technical role that assists in development and implementation of the site's
sterility assurance programs and provides technical guidance and expertise in environmental monitoring,
contamination control, aseptic process simulations, gowning/aseptic techniques, and cleaning/sanitization
strategies, including disinfectant efficacy. The principal role is a position that develops and implements a
technical agenda and is responsible for providing technical leadership for the Parenteral Process Team. The
principal role is also expected to serve as a mentor within the TSMS team and engage in upstream and external
to site activities related to sterility assurance contamination control strategies are established.
Key Objectives/Deliverables
• (Associate/Senior) Ensure and provide oversight and technical guidance for sterility assurance programs
at the manufacturing floor level.
• Lead or provide technical oversight for Provide technical support for activities related to sterility
assurance programs including but not limited to:
• Airflow Pattern Testing
• Environmental Monitoring Performance Qualifications
• Aseptic Process Simulations
• Cleaning, Sanitization, and Disinfection
• Gowning within GMP Classified Areas
• Aseptic Processing Techniques
• Contamination Control
• Assist in the development and implementation of processes and facility monitoring to ensure effective
contamination control strategies are established.
• (Senior) Lead or assist in the development and implementation of processes and facility monitoring to
ensure effective contamination control strategies are established.
• (Senior) Lead/assist with support and/or provide technical expertise for developing the site's
contamination control strategy and cleaning and sanitization program/strategy, and disinfectant efficacy
strategies.
• (Senior) Lead/assist with support and/or provide technical expertise for the facility's cleanroom
gowning and aseptic technique strategy/program.
• (Principal) Knowledge in pharmaceutical Microbiology, related to microbiological media,
microbiological enumeration techniques, and microorganism isolation and identification.
• (Principal) Lead/provide technical oversight for one or both the Environmental Monitoring (EM) or
Aseptic Process Simulation (APS) program:
• (EM) Authoring EM Performance Qualifications (EM PQ) and overseeing the execution.
• (EM) Evaluating EM data and authoring EM Trend Reports.
• (EM) Assist with identifying facility environmental isolates and how to create and maintain
environmental isolated cultures.
• (APS) Authoring APS protocols and overseeing the execution.
• (APS) Evaluating the APS data, including personnel qualifications, and authoring APS reports.
• (APS) Assist with tracking and tending APS to ensure all regulatory requirements and Global
Quality Standards are met for each manufacturing line/process.
• Apply sterility assurance risk management to evaluate manufacturing processes and associated controls
with respect to potential introduction of microbial, endotoxin, and particulate contamination.
• Analyze microbial and manufacturing data to identify trends, process discrepancies, and opportunities
for continuous improvements.• Lead or provide technical support for root cause investigations associated with sterility assurance
programs.
• Participate and/or provide technical sterility assurance support during internal and external audits.
• Create, execute, review, and/or approve technical documents and change controls related to sterility
assurance programs.
• Work within cross-functional teams to implement TS/MS objective and deliver on business and quality
objectives.
Basic Qualifications:
• Bachelor's or master's degree in microbiology, Biology, Biochemistry, Biochemical Engineering,
Chemical Engineering, or other related scientific discipline.
• Demonstrated understanding and relevant experience of scientific principles required for manufacturing
parenteral drug products within operations, microbiology, environmental monitoring, sterility assurance,
validation, technical services, and/or quality assurance associated cGMP pharmaceutical manufacturing.
• (Senior) 2+ years in pharmaceutical manufacturing (Microbiology, TSMS, Sterility Assurance, or
related dept).
• (Principal) 5+ years in pharmaceutical manufacturing (Microbiology, TSMS, Sterility Assurance, or
related dept).
Additional Skills/Preferences:
• Possess strong interpersonal skills to work cross-functionally within a team.
• Possess strong self-management and organizational skills.
• Possess strong oral and written communication skills for communicating to colleagues, management,
and other departments.
• Experience with data analysis and trending.
• Ability to wear appropriate PPE and other safety related equipment or considerations in manufacturing
warehouse, or laboratory areas.
• Ability to gown into facility dedicated cleanroom attire, as required to perform job responsibilities.
Additional Information:
• Role is Monday through Friday based and will be phased from a project support role to a routine support
role as the development facility and processes progress. Must be flexible in providing support to
accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hours and / or
off-hour work may be required.
• Tasks may require repetitive motion and standing or walking for long periods of time.
• Travel may be required during the project phase for training and implementation of sterility assurance
programs.
This is intended to provide a general overview of the job requirements at the time it was
prepared.
The job requirements of any position may change over time and may include additional responsibilities not
specifically described in the . For GMP purposes, the job description should be updated for
significant changes. As always, you should consult with your supervisor regarding your actual job
responsibilities and any related duties that may be required for the position.
Specialist, QA Validation
Quality assurance manager job in Sanford, NC
Pay $76-$81 per hour
On-site Role
1 year extendable contract
Medical, Dental, Vision, 401k
The Specialist, QA Validation will be primarily responsible for the implementation, execution and assessment of quality systems, procedures, and records to support compliant GMP operations. This position works closely with Validation, Engineering, Manufacturing, Quality Control, Facilities, and Automation.
Responsibilities and Accountabilities:
• Provide hands on QA support and oversight to internal staff and suppliers/contractors to ensure compliance with local and global quality standards, regulatory requirements, and industry guidance.
• Provide QA review and approval for commissioning/qualification/validation documents.
• Provide QA review and approval of qualification and validation deviations and discrepancies and support investigation and corrective actions.
• Author, review and approved controlled documents for the Quality organization including SOPs, specifications, protocols, and reports.
Qualifications:
• B.S. degree in Biological/Physical/Chemical sciences, engineering, or equivalent focus of study and 3-5+ years of experience or M.S. degree and 1-3+ years of experience in a QA function in a biologics manufacturing facility
• Experience with qualification/validation of process equipment, analytical instruments, clean utilities, automation, sterile filling, and clean facilities.
• Strong understanding of FDA, EMA, local regulations and guidelines, ICH guidelines, and industry best practices.
• Successful history working in a fast-paced team environment, meeting deadlines, and prioritization of work from multiple projects
• Strong analytical and communication skills as well as sound judgment, with the ability to work effectively with others
• Excellent problem-solving skills and experience with root cause investigations and CAPA determination
• Off hours coverage and flexibility may be required
Quality Control Supervisor (Food & Beverage Manufacturing)
Quality assurance manager job in Garner, NC
Accentuate Staffing is assisting a growing food and beverage manufacturer in the Garner area who is hiring a Quality Control Supervisor to join their team. This is a direct hire opportunity offering excellent benefits.
Responsibilities:
Oversee daily activities for Quality Control Technicians and Syrup Blenders
Lead, train, and support QC Technicians and Syrup Blenders to ensure smooth daily operations.
Oversee product testing, ingredient checks, and syrup quality verification to keep everything in spec.
Maintain proper calibration of lab equipment and ensure all testing processes follow internal and regulatory standards.
Manage inventory accuracy for concentrates, raw materials, and finished syrups.
Keep detailed documentation and ensure all records meet audit readiness standards.
Assist with hands-on lab or blending tasks as needed to keep production on track.
Serve as the department lead in the absence of the Quality Control Manager.
Lead quality oversight on the floor and will step in to support the team when needed
Take on additional projects and responsibilities that support QC and production initiatives.
Requirements:
High School diploma or equivalent required; Associate's degree in a science-related field preferred.
Background in science (chemistry strongly preferred).
Previous experience in a supervisory role-ideally within a manufacturing, production, or lab environment.
Working knowledge of GLPs, GMPs, and chemical safety.
Strong communication skills and the ability to train, coach, and motivate a team.
Proficiency with Microsoft Excel and Word.
Accurate with documentation and attention to detail.
Ability to work in a collaborative, team-oriented setting.
Willingness to complete Quality Leadership Training and forklift/PIT certification.
Flexibility to work the hours required to support operations.
Quality Engineer
Quality assurance manager job in Gastonia, NC
Key Responsibilities
Develop, implement, and maintain quality control processes for metal stamping, welding, CNC machining, and coating operations.
Investigate and resolve quality issues using root cause analysis tools and support corrective and preventive actions (CAPA).
Perform and support internal and external audits to ensure compliance and readiness.
Monitor, analyze, and report key quality metrics, including PPM, scrap rates, and customer complaints.
Collaborate with engineering and production teams to ensure built-in quality throughout all manufacturing processes.
Lead or support continuous improvement initiatives using Lean and Six Sigma methodologies.
Participate in APQP activities and prepare required documentation, including PPAP, FMEA, Control Plans, and Work Instructions.
Ensure compliance with ISO 9001 and IATF 16949 standards across operations.
New Model Parts Quality Engineer
Quality assurance manager job in Timmonsville, SC
Legal Entity: American Honda Motor Co., Inc. Business Unit: Development & Manufacturing Division: PSP Purchasing Shift: 1st Workstyle: Onsite Career Level: 4 Job Grade: Exempt-2
Job Purpose
The Quality Engineer will manage New Model project activity and review supplier part & process maturation to meet New Model project timing and successful mass production launch. The Quality Engineer will provide technical engineering analysis to ensure part and process can meet Honda's mass production quality requirements and demands.
Key Accontabilities
Parts Quality Project leader responsibilities for new model development projects. Monitors new model project and coordinates New Model Parts Quality team to complete milestones according to schedule.
Lead New Model Reviews virtually or on site at suppliers to confirm full Part Maturation of all parts prior to mass production. Provide status updates to Parts Quality management team, New Model Evaluators.
Complete Part by Part Reviews and Trial Event parts inspection using metrology tools such as calipers, height gauge, optical comparator, microscope, etc.
Prepare evaluation documentations and present to Purchasing management team, new model team, and division leads and project evaluators.
Track, analyze and report part tooling development throughout the new model cycle for assigned suppliers as well as giving tool goals and objectives to suppliers at New Model development timing.
Request and Manage receipt of all Quality Assurance Notice documents from suppliers to evaluate technical contents and request countermeasures as needed to achieve part approval
Share all concern items, analysis, recommendations and countermeasures through documentation to management for New Model Evaluation reports
Qualifications, Experience, and Skills
Minimum Education: Bachelor or Associate's degree in quality Engineering, Project Management, or Supply Chain Managemen
Minimum Experience: 2 or more years of experience within a manufacturing environment and working with OEM supplier
Working Conditions
Schedule onsite meetings with suppliers to review problem details and set plans for improvement. Must be able to work a flexible schedule including off-shifts and weekends as necessary. Must be able to work overtime as necessary to support department needs (short term and/or scheduled). Must be able to travel by ground/air to domestic and/or international supplier locations.
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued learning
Training and Development Programs
Additional Offerings:
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Tuition Assistance & Student Loan Repayment
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Quality Manager - Injection Molding Manufacturer
Quality assurance manager job in Marion, SC
Job Summary: The Quality Manager is responsible for ensuring that products and services meet all necessary quality standards and customer expectations. This role involves managing quality assurance processes, implementing continuous improvement initiatives, and leading a team of quality professionals. The Quality Manager will work closely with various
departments, such as production, engineering, and supply chain, to promote a culture of quality throughout the organization. Key Responsibilities: 1. Quality Management System (QMS):
Develop, implement, and maintain the Quality Management System (QMS) in compliance with ISO (IATF) standards or other relevant regulatory requirements.
Ensure proper documentation, control, and regular updates of all quality processes and procedures.
Lead audits (internal and external) and ensure compliance with relevant certifications.
2. Quality Assurance & Control:
Define and implement quality control processes, inspections, and testing procedures to ensure product quality at every stage of production.
Develop key performance indicators (KPIs) to monitor and report on quality metrics, such as defect rates, non-conformance reports (NCRs), and corrective/preventive actions.
Review and analyze quality-related data to identify areas for improvement, then implement corrective and preventive actions (CAPA).
3. Continuous Improvement:
Lead continuous improvement initiatives (such as Lean, Six Sigma) to reduce waste, enhance product quality, and improve operational efficiency.
Work closely with production teams to identify root causes of quality issues and drive process improvements.
Implement cost-effective solutions without compromising product quality.
4. Team Leadership & Development:
Lead, coach, and develop a team of quality professionals, providing training and mentorship to improve their skills and performance.
Foster a culture of continuous improvement, collaboration, and quality ownership across the organization.
Ensure that all team members are adequately trained on quality control techniques and safety standards.
5. Customer Focus & Issue Resolution:
Serve as the point of contact for customer quality-related concerns or complaints.
Conduct thorough investigations into customer issues, implement corrective actions, and ensure timely resolution.
Work with the sales and customer service teams to communicate product quality improvements and enhance customer satisfaction.
6. Compliance & Risk Management:
Stay updated on regulatory changes and ensure the company adheres to all relevant industry standards and legal requirements.
Conduct risk assessments related to product quality and ensure that risk mitigation plans are in place.
Maintain a safe work environment by enforcing health and safety standards.
Qualifications:
Bachelor's degree in Quality Management, Engineering, or a related field.
10 years of experience in quality assurance/management within a manufacturing or production environment.
Strong knowledge of quality systems, methodologies (e.g., ISO 9001, IATF, Lean, Six Sigma), and relevant tools (e.g., SPC, FMEA, Root Cause Analysis).
Experience with IATF 16949 quality management system requirements and audits (for automotive sector or relevant industries).
Excellent leadership, communication, and problem-solving skills.
Proficiency in quality management software and data analysis tools.
Ability to work cross-functionally and influence without authority. Preferred Qualifications:
Certified Quality Manager (CQM), Certified Six Sigma Black Belt (CSSBB), or equivalent certification.
Experience with specific industry standards (e.g., ISO 13485, AS9100, IATF 16949, etc.) depending on the industry.
Customer Quality Program Manager (CQM) - Onsite
Quality assurance manager job in Wilson, NC
Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. **********************************************************************************************
Security Clearance:
None/Not Required
The Fire Protection business unit at Collins Aerospace is seeking a Customer Quality Program Manager (CQM). The CQM acts as the primary customer point of contact for quality and is focused on improving customer satisfaction through quality improvement initiatives. The CQM serves as the customer's voice throughout the organization, working alongside program management to lead a cross functional team in the resolution of known issues and drive preventative actions to reduce quality escapes.
This position is in a multi-disciplinary team environment and will require one who thrives on tackling challenges. The position relies on the use of problem-solving skills in a hands-on work environment to address problems and implement appropriate solutions. A successful candidate will have some technical knowledge of manufacturing processes and experience with requirements compliance. Familiarity with purchase/sales order logistics is also desired. Heavy customer interaction will be required in this role to develop and maintain a collaborative rapport.
What You Will Do:
* Accountable for root cause corrective action investigations for nonconformance escapes with a cross functional team including members from product quality, manufacturing engineering, design engineering, operations, etc.
* Performs escape management procedures for disclosure of nonconforming hardware
* Leads customer audits/assessments as required
* Manages customer satisfaction metrics and develops plans to recover and maintain goals
* Review customer quality requirements to ensure compliance with requirements, objectives, and/or contracts
* Identifies and manages risk in product development primarily utilizing and driving PPAP core elements (e.g. PFMEA, MSA, Process Flow and Control Plans, etc.)
Qualifications You Must Have:
* Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field
* In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.
* Experienced and comfortable with customer-facing responsibilities
Qualifications You Must Have:
* 5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product development.
* FAA, EASA and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.
* Certified in the appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA)
What We Offer:
Some of our competitive benefits package includes:
* Medical, dental, and vision insurance
* Three weeks of vacation for newly hired employees
* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
* Tuition reimbursement program
* Student Loan Repayment Program
* Life insurance and disability coverage
* Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
* Birth, adoption, parental leave benefits
* Ovia Health, fertility, and family planning
* Adoption Assistance
* Autism Benefit
* Employee Assistance Plan, including up to 10 free counseling sessions
* Healthy You Incentives, wellness rewards program
* Doctor on Demand, virtual doctor visits
* Bright Horizons, child and elder care services
* Teladoc Medical Experts, second opinion program
* This position may be eligible for relocation
* And more!
Learn More and Apply Now!
Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
WE ARE REDEFINING AEROSPACE.
* Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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Auto-ApplyCorporate Customer Quality Program Manager
Quality assurance manager job in Fort Mill, SC
Making a difference in the world by reducing carbon emissions and improving access to clean energy with every module we make.
Our purpose
is to make a difference in the world by reducing carbon emissions and improving access to clean energy with every module we make.
At Silfab Solar, the energy of our people is the power behind our success.
Our employees actively shape the solar innovations of tomorrow, while adhering to the highest ethical operating standards and promoting a respectful and safe workplace for our diverse workforce.
Our state-of-the art facilities in the US and Canada engineer and design the latest generation of solar products and utilize advanced manufacturing technology to produce high-efficiency PV cells and modules intended to outperform the market. As a profitable and rapidly expanding company in one of the fastest-growing sectors in the renewable energy industry, Silfab provides you with an incredible opportunity to build your career and contribute to a sustainable future. We are committed to investing in our employees, providing a dynamic and supportive environment for learning and professional growth. We offer competitive pay, generous benefits, and opportunities for advancement, but more importantly, we offer you the ability to make a real difference in the world.
Together we can create a brighter, cleaner future for generations to come.
Job Description
Summary of Position
The Corporate Customer Quality Program Manager is responsible for establishing and maintaining the Customer Quality corporate program, to drive outgoing product safety, quality and RCA, customer satisfaction and reduced RMA's. Manages the Customer Audit and Inspection Process. Works with Sales, Engineering, Product and Operations teams to drive improvement in process and product reliability. Standardizes and drives Customer Quality practices and metrics across sites. Works with Sales to reduce response time on RMA's. Defines and implements competitive benchmarking and customer delight programs. Drives COPQ reduction in RMA process and related non-conformances.
Essential Duties and Responsibilities
Align the Customer Quality function and processes with Silfab Vision and Purpose.
Build Silfab's Customer Experience and Quality (SCE&Q) program structure, short-term, mid-term and long-term goals and metrics for strategic success.
Establish and deploy and ensure adherence to the Silfab's Customer Experience & Quality SCE&Q maturity growth Road Map.
Benchmark Best-In-Class metrics and performance on Customer Quality within our industry and outside our industry.
Drive and deploy the SCE&Q program through x-functional and x-site collaboration effort.
Implement and improve customer and third-party auditor IPM (In-Process Monitoring), PSI (Pre-Shipment Inspection) and CLM (Container Loading Monitoring) processes.
Manage and improve Silfab's customer risk score.
Respond to field quality failures.
Work with site Customer Quality Engineers to implement standard RMA, RCCA process at the sites, communicate and replicate Best Customer Quality Practices and lessons learned across all facilities.
Build SCE&Q team capabilities by training and developing all team members, developing performance metrics.
Deploy and lead the PK, A3 and Apollo processes for conducting, implementing, reporting and following up on Problem-Solving, Escalation, Root Cause Analysis and Corrective Action of customer quality issues.
Liaison with key departments, to improve IPM (In-Process Monitoring) and RMA response time and aging time.
Conduct benchmarking and analysis on customer satisfaction, quality and service metrics; identify and implement process improvement opportunities.
Work with the Sales and Product Engineering teams and play a proactive role in collecting the voice of the customer (VOC), defining, implementing and driving customer satisfaction and delight methodologies that will result in Silfab customers achieving a level of customer experience that will set us apart from all competitors.
Work with Safety, Product Engineering, Production and Sales teams to ensure the highest level of safety in our products.
Work with Sales Team to build close strategic relationships with key customers and identify new and innovative ways to improve customer experience and win market share.
Visit and actively shadow distributor, and end-user customers to understand customer's interactions and point of view with our company, services and products.
Work with Product Design and Manufacturing Engineers to drive innovation, improve existing designs and reduce defects.
Work with IT to develop information systems and automated, intelligent dashboards for the SCE&Q Program, for internal (company) and external (customer) use and interaction.
Establish operating mechanisms for reviewing, reporting and communicating SCE&Q program performance and maturity progress at multiple levels in the organization.
Manage budget targets and financial reporting on External Failure COQ.
Participates in Continuous Improvement and Quality Summits, Share and Learn, and Benchmarking events.
Other functions as deemed relevant and/or assigned to this role by the Corporate Director of Continuous Improvement and Quality.
Willingness and ability to travel based on customer need; up to but not limited to 50%.
Qualifications
Skills
Strong Analytical and Problem-Solving skills.
Outstanding facilitation and presentation skills.
Proficient with a variety of computer software applications including Minitab, Business Central, Microsoft Office products and PowerBI.
Outstanding organizational and planning skills.
Outstanding communication skills.
Strong ability to work and deliver under time constraints.
Quickly adapt and correct course under changing priorities.
Strong ability to work well in a team atmosphere, resolve conflict, and comply with high quality and ethical standards.
Strong conflict resolution and negotiating skills.
Traits
Customer-centric visionary.
Passion for sustainability and a genuine desire to make a positive impact on the world through the reduction of carbon emissions and promotion of clean energy.
Demonstrated leadership abilities, with experience managing and mentoring cross-functional teams.
Servant Leadership mindset.
Builds team value through diversity, thrives in diverse environment.
Accomplished listener.
Demonstrated, effective change agent.
Ability to see and understand the Big Picture and manage at tactical level.
Experienced influencer. Demonstrated ability to get work done through others.
Education and/or Experience
Bachelor's degree in Engineering or equivalent work experience.
Minimum 7 years working in a Quality or Customer Service organization (customer-facing relationship experience preferred).
Minimum 5 years in a Quality Management or Quality Engineering role.
Minimum 3 years Project Management experience managing large-scale, x-functional projects.
Experience with field failures/complaints required.
Must be a Certified Quality Engineer (CQE).
Must be a Certified Internal Auditor.
Proven record of excelling on customer-facing relationships.
Proven record of results managing in a matrix environment.
Experience in solar/PV manufacturing preferred.
Lean Six Sigma Green Belt or Black Belt preferred; alternatively, certification as a Lean Master or Lean Expert is also acceptable.
Additional Information
Compensation and Benefits
Paid Time Off (vacation, sick, and holiday)
401(k) Retirement Plan
Medical/Dental/Vision Insurance Plans
Health Savings Account option
Supplemental/Voluntary Insurance Plans
Employee Assistance Program
Tuition Reimbursement Program
Employee Recognition Programs
Employee PV Panel Purchase Program
Senior Quality Program Manager
Quality assurance manager job in Whitsett, NC
Job Description Quality Assurance and Control: Establish systems and processes to verify that products and services are designed, developed, and manufactured in accordance with Lenovo's global quality standards and regulatory requirements. Product & Process Monitoring: Oversee manufacturing and software development processes to ensure operational excellence and consistent high-quality output. Testing & Analysis: Perform inspections, testing, and detailed analysis of products or systems to identify defects and verify conformance to performance and technical specifications. Problem Solving: Utilize root cause analysis and corrective action methodologies to resolve quality issues and prevent recurrence. Data-Driven Improvements: Collect and analyze quality and production data to drive process improvements, reduce variability, and enhance product performance. Collaboration: Partner cross-functionally with design, engineering, manufacturing, and management teams to embed quality throughout the product lifecycle. Continuous Improvement: Champion a culture of continuous improvement to optimize processes, enhance product reliability, and exceed customer expectations.
Skills
Quality engineering, Program management
Top Skills Details
Quality engineering
Additional Skills & Qualifications
Master's degree in Engineering, Operations, or related discipline. 5+ years of quality experience within a global manufacturing or technology organization. Lean Six Sigma Green Belt or higher certification. Proficiency with Minitab, Power BI, or SAP quality modules for reporting and data visualization. Experience with statistical process control (SPC), FMEA, and corrective/preventive action (CAPA) methodologies. Proven record of leading cross-functional quality improvement projects.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Whitsett, NC.
Pay and Benefits
The pay range for this position is $45.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Whitsett,NC.
Application Deadline
This position is anticipated to close on Dec 11, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.