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Quality assurance monitor skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical quality assurance monitor skills. We ranked the top skills for quality assurance monitors based on the percentage of resumes they appeared on. For example, 21.0% of quality assurance monitor resumes contained calibration sessions as a skill. Continue reading to find out what skills a quality assurance monitor needs to be successful in the workplace.

15 quality assurance monitor skills for your resume and career

1. Calibration Sessions

Here's how quality assurance monitors use calibration sessions:
  • Conduct calibration sessions regarding improvement of agents productivity.
  • Attended and participated in weekly calibration sessions

2. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality assurance monitors use quality standards:
  • Monitored incoming customer inquiries daily via telephone and email to provide employee feedback insuring that company quality standards were continually exceeded.
  • Demonstrated mastery and comprehension of Census Bureau's Quality Standards.

3. Call Monitoring

Here's how quality assurance monitors use call monitoring:
  • Identify problematic trends through call monitoring and communicate findings to supervisors and trainers.
  • Mentored customer service group through customer call monitoring and personalized training.

4. Clinical Trials

Here's how quality assurance monitors use clinical trials:
  • Put into practice the regulatory, source documentation and record-keeping requirements for clinical trials.
  • Monitor Phase I-IV clinical trials, conduct site monitoring visits (initiation, routine and closeout).

5. Quality Checks

Quality checks are a component of quality control aimed at ensuring that quality requirements are met. Internally, quality checks provide assurance to managers, and externally, it provides assurance to clients, federal departments, authorities, and certifiers.

Here's how quality assurance monitors use quality checks:
  • Perform quality checks on packaged goods for accuracy and placement in accordance to the production work order.
  • Created appropriate methods of documentation for quality checks.

6. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality assurance monitors use data collection:
  • Generated spreadsheets for data collection.
  • Design new statistical process control systems, chemical/mechanical experiments, data collection, and equipment operation.

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7. GCP

Google Cloud Platform (GCP) is a collection of cloud computing services that allow users to develop, deploy, and operate original applications on the web. GCP carries a cloud computing infrastructure that facilitates it in keeping track of the resources (e.g., storage, processing speed, and power, network connectivity, database queries, etc.) of an application or a website, whenever it is run on the cloud platform.

Here's how quality assurance monitors use gcp:
  • Audit clinical studies to ensure compliance with GCP, SOP, and protocol guidelines.
  • Conducted regulatory and GCP training sessions.

8. Quality Audits

Here's how quality assurance monitors use quality audits:
  • Act as a site manager to reconcile any recording or staffing issues between the quality auditors and the phone teams.
  • Perform quality audits of printed materials and finished packaging components to be used in the pharmaceutical industry.

9. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality assurance monitors use gmp:
  • Monitor product quality * Ensure GMP standards are met * Process functionality of finished product.
  • Perform Audits during the manufacturing process for adherence to current GMP, Specifications and ensure compliance with established regulatory requirements.

10. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how quality assurance monitors use fda:
  • Audited vaccine production procedures to ensure quality procedures are adhered to in order to meet FDA requirements for vaccine production.
  • Monitor QC technicians in overseeing HACCP, USDA and FDA requirements for Green Cuisine frozen meals.

11. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how quality assurance monitors use safety procedures:
  • Promoted and evaluated good housekeeping, tool control, Foreign Object Damage awareness/prevention and safety procedures throughout command.
  • Evaluated safety procedures and regulations identifying safety hazards and concerns and directed2 safety boards to correct discrepancies.

12. Corrective Action

Here's how quality assurance monitors use corrective action:
  • Perform effective and constructive closeout meetings and exit interviews to discuss opportunities for improvement and recommendations for corrective actions.
  • Prepared quality documentation and reports by collecting, analyzing, summarizing information and corrective actions.

13. Training Materials

Here's how quality assurance monitors use training materials:
  • Translated legal documents, training materials, presentations and technical manuals.
  • Developed training materials and trained incident investigators on new statewide reporting software and provided technical assistance at facility level on software.

14. Customer Complaints

Here's how quality assurance monitors use customer complaints:
  • Handled Customer complaints regarding billing disputes.
  • Perform Basic call audits and investigate customer complaints.

15. Quality Issues

Here's how quality assurance monitors use quality issues:
  • Documented quality issues and provided feedback to formally educate team members on regulatory standards and internal standard operating procedures.
  • Reviewed calls and documented quality issues for management review.
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List of quality assurance monitor skills to add to your resume

Quality assurance monitor skills

The most important skills for a quality assurance monitor resume and required skills for a quality assurance monitor to have include:

  • Calibration Sessions
  • Quality Standards
  • Call Monitoring
  • Clinical Trials
  • Quality Checks
  • Data Collection
  • GCP
  • Quality Audits
  • GMP
  • FDA
  • Safety Procedures
  • Corrective Action
  • Training Materials
  • Customer Complaints
  • Quality Issues
  • Quality Monitors
  • Federal Regulations
  • Water Samples
  • Training Classes
  • Water Quality
  • Outbound Calls
  • Informed Consent
  • Technical Assistance
  • Call Handling
  • USDA
  • Quality Problems
  • Management Review
  • Inbound Calls
  • CMS
  • Regulatory Standards
  • Call Center Management
  • Creek
  • Computer System
  • Medicare
  • Customer Service
  • PowerPoint
  • Conference Calls
  • Training Sessions
  • Environmental Monitoring
  • State Regulations
  • EPA
  • Customer Interaction
  • Production Floor
  • HACCP
  • Quality Guidelines

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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