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Become A Quality Assurance Representative

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Working As A Quality Assurance Representative

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Processing Information
  • Documenting/Recording Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $85,240

    Average Salary

What Does A Quality Assurance Representative Do At Comcast

* Monitors the revenue stream on a daily basis, ensuring correct codes are applied to lead to correct billing.
* Performs common error resolution and revenue recovery through correction of codes.
* Identifies trends and recommends improvements accordingly.
* Recommends orders to correct and adjust billing errors and inconsistencies.
* Maintains process documentation.
* Prepares daily and monthly operating reports for management.
* Runs queries and conducts data analysis.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned

What Does A Quality Assurance Representative Do At SRA International, Inc., A CSRA Company

* Identify opportunities to streamline or improve training by monitoring all skills and being exposed to large volume of calls
* Provide an opportunity to target specific training needs.
* Evaluate the CSRs with more consistent and less variation in the standards applied to determine call quality program.
* Call trending reports will enable the Call Center to react to current trends and to predict future trends.
* Evaluate the Call Quality Assurance process and assessment tool and recommend changes as appropriate to Call Trends, requirements of the Call Center Management team, and keep feedback to the CSRs fresh and relevant

What Does A Quality Assurance Representative Do At Medexpress Urgent Care

* Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
* Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
* Through genuine and positive communication, makes each customer feel informed, understood, and special.
* An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
* Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
* Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
* Adherence to standards of business conduct and compliance.
* Principal Duties and Responsibilities:
* Listen to and evaluate calls and electronic communications with patients to ensure company policies and service requirements are met.
* Interpret company policies to ensure appropriate actions are taken in customer interactions.
* Responds to escalated patient concerns and assists in researching billing inquiries for Operations and other members of management.
* Develop and provide regular reporting on agent assessments for management with recommendations on how to improve processes and patient service.
* Ability to effectively coach agents as needed.
* Working Relationships:
* Will interact with all employees of the Call Center Department on a regular basis as well as other cross-functional team-members at the Administrative Offices and Optum 360

What Does A Quality Assurance Representative Do At United Technologies Corporation

* Process First Articles per AS9102
* Resolve unique and complex problems
* Validate implementation of corrective actions
* Drive continuous improvement to create efficiencies and eliminate ambiguity
* Perform on site audits
* Support UPPAP, PFMEA
* Ensure Export Control Compliance

What Does A Quality Assurance Representative Do At Pae, Inc.

* Must meet qualifications, be recommended by management and pass designated examinations to become a QAR.
* Conduct in-process and final inspections of all aircraft, engine, aircrew, ordnance or other related systems maintenance tasks which require a QA Representative sign-off per customer/company directives/publications.
* The Site Manager will determine any additional maintenance tasks requiring QAR level in-process and final inspections.
* Review and investigate hazard reports, as defined in OPNAVINST 3750
* received from other activities which may apply to the unit.
* Assist in the preparation of NAMDRP reports.
* Review all report entries for adequacy and correctness prior to distribution.
* Provide technical assistance to CDIs and production personnel.
* Monitor Programs IAW the NAMP and CSEC using an approved QA database.
* Implement and administer the Special Emphasis Programs and other programs IAW the NAMP.
* Coordinate with the analyst to develop discrepancy trends and applicable charts and graphs necessary to depict quality performance.
* Comply with the applicable T/M/S conditional MRCs if flight control malfunctions occur.
* Direct liaison between QA and production divisions is a necessity and must be energetically exercised.
* Monitor the PAE Performance Management Approach and participate in the improvement processes.
* Provide technical assistance to CDIs and production personnel who are required to make QA decisions.
* Accompany CDIs on inspections as directed to evaluate their performance.
* Ensure contractor and field maintenance teams are briefed about FOD Prevention Program requirements and report discrepancies to the FOD Prevention Program Manager.
* Ensure all work guides, checkoff lists, check sheets and MRCs used to define and control maintenance are complete and current prior to issuing to crews or individuals.
* Verify MRCs are entered into the NALCOMIS OOMA or SESS data base as changes occur to the MRC decks.
* Review all EI requests, BTRs PQDRs, TPDRs, ADRs, HMRs, EMRs, and CODRs to ensure they are accurate, clear, and concise, prior to submission via the JDRS web site.
* Provide a continuous training program in techniques and procedures pertaining to the conduct of inspections.
* Monitor information from MDRs, including NALCOMIS/OOMA reports/inquiries in developing discrepancy trends, to identify failure areas or other maintenance problems.
* Ensure check pilots and aircrew are briefed before post maintenance FCFs so the purpose and objectives of the flight are clearly understood.
* After completion of the FCF, debrief the check pilots, aircrew, maintenance control representative, and applicable work center representatives to determine compliance with objectives outlined on the FCF checklist and clarify discrepancies noted.
* Review all incoming technical publications and directives to determine their application to the Maintenance Department.
* Ensure compliance with NAMPSOPs.
* Must be able to work day shift, night shift or weekend duty and travel as part of a maintenance recovery team or detachment as required.
* Will have experience writing with clarity and technical accuracy.
* Performs aircraft inventory, acceptance and transfer inspections.
* Be capable of becoming Plane Captain certified when directed my management.
* Perform other tasks as directed by management.
* Provides technical assistance, guidance and instruction as required.
* Maintains and/or completes required records and applicable maintenance forms
* Performs daily duties normally associated with this specialty.
* Practice good housekeeping, tool control, FOD awareness/prevention and safety at all times.
* Assists in aircraft/equipment movement and flight line foreign object prevention walks.
* Comply with Hazardous Waste Program.
* Operates SE, flight line vehicles and other support equipment as required.
* Qualified to perform corrosion detection, treatment, prevention and documentation per customer/management instructions/directions on aircraft and associated equipment.
* Annotates maintenance actions in aircraft forms and VIDS/MAF, Work Orders in NALCOMIS/OOMA.
* Will have knowledge of and understand basic supply procedures.
* Assist with ordering parts, tools, materials and equipment as required.
* Must comply with established General and Industrial Safety Rules and Regulations as applicable to the contract, facilities and job assignment.
* Keeps shop area clean and participate in daily hanger cleanups

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Quality Assurance Representative jobs

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Quality Assurance Representative Career Paths

Quality Assurance Representative
Quality Control Manager Project Manager General Manager
Area Manager
7 Yearsyrs
Quality Assurance Manager Quality Manager
Director Of Quality
14 Yearsyrs
Quality Manager Operations Manager Program Manager
Engineering Director
13 Yearsyrs
Quality Assurance Specialist Quality Assurance Engineer Senior Software Engineer
Engineering Manager
10 Yearsyrs
Aircraft Mechanic Maintenance Technician Production Supervisor
Manufacturing Manager
10 Yearsyrs
Quality Engineer Quality Manager Operations Manager
Operations Director
9 Yearsyrs
Quality Engineer Quality Assurance Manager
Operations Manager
7 Yearsyrs
Quality Control Manager Operations Manager
Plant Manager
11 Yearsyrs
Project Manager Construction Manager Operations Manager
President Of Operations
11 Yearsyrs
Quality Assurance Manager Project Manager
Program Manager
8 Yearsyrs
Quality Assurance Specialist Quality Assurance Quality Assurance Manager
Quality Assurance Director
11 Yearsyrs
Quality Assurance Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Quality Assurance Engineer Quality Assurance
Quality Control Manager
8 Yearsyrs
Quality Assurance Quality Assurance Manager
Quality Manager
11 Yearsyrs
Quality Assurance Supervisor Quality Supervisor Quality Manager
Quality Systems Manager
12 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Quality Assurance Supervisor Quality Control Manager Quality Assurance Manager
Senior Quality Assurance Manager
11 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Quality Manager Director Of Quality
Vice-President Of Quality
15 Yearsyrs
Aircraft Mechanic Mechanic Forklift Operator
Warehouse Manager
5 Yearsyrs
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Quality Assurance Representative Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Carrier

  • Vietnamese

  • Mandarin

  • Turkish

  • Russian

  • Chinese

  • Dakota

  • Arabic

  • Adyghe

  • Cherokee

  • Hindi

  • Somali

  • Cornish

  • Welsh

  • Abkhaz

  • Manx

  • Serbian

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Quality Assurance Representative

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Quality Assurance Representative Education

Quality Assurance Representative

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Real Quality Assurance Representative Salaries

Job Title Company Location Start Date Salary
Drill Team Quality Representative PPI Technology Services, LP Houston, TX Oct 13, 2010 $110,000
Drill Team Quality Representative PHK Consulting Houston, TX Sep 29, 2010 $110,000
Senior Quality Assurance Representative Dennemeyer &Amp; Co., LLC Somerset, NJ Dec 13, 2010 $85,296
Quality Assurance Representative Kawasaki Rail Car, Inc. Yonkers, NY Feb 01, 2014 $77,584

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Top Skills for A Quality Assurance Representative


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Top Quality Assurance Representative Skills

  1. Maintenance Procedures
  2. Safety Procedures
  3. Customer Service Representatives
You can check out examples of real life uses of top skills on resumes here:
  • Managed and conducted internal audits on program management and maintenance procedures to ensure conformity with Naval Aviation Maintenance Program instruction.
  • Facilitated overall ground and flight safety procedures for air vehicle and ground station.
  • Monitored 20-25 customer service representatives, helped with improvement and development of call process.
  • Oversee workers including supervisors, and inspectors engaged in testing activities.
  • Issue, approve and follow up on corrective actions.

Top Quality Assurance Representative Employers

Quality Assurance Representative Videos

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Career Advice on becoming a Games Labs QA by Sally R (Full Version)