Quality assurance representative job description

• Detail oriented with a high level of accuracy when completing work
• Communicative with strong verbal and written skills
• Able to organize and prioritize work and logically develop work plans, troubleshoot, solve problems, and make logical decisions
• Able to work effectively under pressure
• 2 years of professional experience
• Experience with Microsoft Office applications required (Excel, Word, PowerPoint, and Outlook)
• Solid and effective customer service skills, techniques, and strategies
• Basic knowledge of research methodologies which includes analysis of call recordings

For more info, please contact Brian at

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Quality Assurance Representative - (CRM000360) We are looking for a strong minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you!
Solidifies the new owner's sale by total contract review
Reviews paperwork
Ensures accurate signatures, notary and execution of purchase documents
Helps new owner understand the purchase:
While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations
Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.
Explains and ensures new owner understands the documents
Assists with the administrative duties of the QAM department.
Maintains a high standard of customer service throughout the resort.
Positive service to new owners prior to activation
Positive service to all owners who call after activation
Drives Execution
Ensures new and current owners understand documents and ownership
Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system
Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)
Assist in training new QAMs
Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks
Review document change bulletins from legal or Club information and ensures the department has the most recent materials
Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)

Basic Qualifications:

High school Diploma/GED
At least 2 years of hospitality/guest service experience.
Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor
Possess project management and problem solving skills.
Must be computer savvy and have experience using Microsoft Office Suite.
Must possess the ability to acquire your notary license.
Able to work a flexible schedule to include weekends and holidays
Must exude a professional demeanor at all times on duty or on property

Preferred Qualifications:

Bachelor's degree in Hospitality Management/Business Administration or related experience preferred
Timeshare/Vacation Ownership experience preferred.
2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)
Existing Notary Licensure

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Primary Location: United States-Virginia-Virginia BeachWork Locations: DRI Discovery Center 3316 Atlantic Avenue 23451Job: CRMOrganization: DC-Sales Quality Assurance - 38000473Schedule: Full-time Shift: VariableJob Type: StandardJob Level: Individual ContributorTravel: Yes, 10 % of the TimeJob Posting: Oct 13, 2022, 3:07:28 PM

**Type of Requisition:** SCA

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** None

**Job Family:** SCA

QA Rep III provides support to the GDIT SACSS team and performs NDT inspections.

1. Performs a variety of quality control tests/inspections on products, materials, components, parts, etc. at various stages of the production process to ensure compliance with quality and reliability standards.

2. Records and analyzes data and writes summaries and reports to validate or show deviations from existing standards.

3. Works closely with management to ensure adherence to ISO standards and NAVSEA Standard Items.

4. Recommends modifications to existing, or suggests new, standards, methods, and procedures.

5. Maintains appropriate documentation related to quality assurance tests and inspections.

6. Provides quality training.

7. May provide guidance and work leadership to less-experienced staff members.

8. Guides and directs employees in quality improvement efforts.

9. Participates in special projects as required.

10. Develops QA Workbooks. Computer skills in Work and Excel required.

11. Electrical Cableway and Connector knowledge a plus.

12. Associates Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.

13. May require professional, technical, or company certification(s), depending on job assignment.

14. Some travel may be required depending on task.

Requires:

HS/GED

Must be trained in Nondestructive Testing (Visual, Liquid Penetrant and Magnetic Particle Inspection) with 3-5 years' experience in U.S. Navy shipboard NDT Inspections.

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.