Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Quality assurance representative skills for your resume and career

Updated January 8, 2025
6 min read
Quality assurance representative example skills
Below we've compiled a list of the most critical quality assurance representative skills. We ranked the top skills for quality assurance representatives based on the percentage of resumes they appeared on. For example, 11.0% of quality assurance representative resumes contained maintenance procedures as a skill. Continue reading to find out what skills a quality assurance representative needs to be successful in the workplace.

15 quality assurance representative skills for your resume and career

1. Maintenance Procedures

A maintenance procedure refers to a thorough list of steps that details the way a maintenance task needs to be performed. It also acts as a documented standard that should be maintained when performing the task or job.

Here's how quality assurance representatives use maintenance procedures:
  • Supervised and performed final inspection of all maintenance procedures that required functional check flight in accordance with applicable maintenance instruction manuals.
  • Managed and conducted internal audits on program management and maintenance procedures to ensure conformity with Naval Aviation Maintenance Program instruction.

2. Patients

Here's how quality assurance representatives use patients:
  • Conducted interviews with patients and/or family members.
  • Worked closely with local Medi-Home Care offices to ensure that patients' information is correct to avoid billing issues and denials.

3. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how quality assurance representatives use safety procedures:
  • Promoted and evaluated good housekeeping, tool control, Foreign Object Damage awareness/prevention and safety procedures throughout command.
  • Evaluated safety procedures and regulations identifying safety hazards and concerns and directed2 safety boards to correct discrepancies.

4. Corrective Action

Here's how quality assurance representatives use corrective action:
  • Investigate nonconforming and discrepant conditions that manifest during construction and O&M operations, to support resolution and corrective/preventive actions.
  • Developed a Depot facility auditing and corrective action process resulting in a dramatic decrease in Government issued Corrective Action Requests.

5. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how quality assurance representatives use management system:
  • Reported to senior management on performance reports and analysis of quality management system and recommended any improvement areas.
  • Provide a centralized coordination function in the development and deployment of the required Quality Management System Documentation.

6. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality assurance representatives use gmp:
  • Conduct detailed review (audit) of executed Batch Production Records (manufacturing and packaging) and associated GMP documentation.
  • Evaluated manufacturing methodologies for GMP's; designed and implemented new methods to address and correct product manufacturing quality issues.

Choose from 10+ customizable quality assurance representative resume templates

Build a professional quality assurance representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your quality assurance representative resume.

7. ISO

Here's how quality assurance representatives use iso:
  • Accomplished statistical analysis of ISO program for the Central Depot Facility and presented the analysis to Senior Management biannually.
  • Present all equipment certifications, reference documentation tractability, and procedures according to ISO 9001 written procedures.

8. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how quality assurance representatives use internal audit:
  • Streamlined risk analysis on entire company by completing monthly internal audits, management meetings, and customer complaint register reviews.
  • Conducted internal audits activities and records to ensure the products are in compliance with applicable regulatory requirements.

9. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality assurance representatives use quality standards:
  • Documented and communicated resolution to member and servicing facility in accordance with AAA Quality Standards and produced monthly status reports.
  • Audited the manufacturing process to assure continued compliance with internal and external quality standards.

10. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality assurance representatives use continuous improvement:
  • Introduced continuous improvement strategies by developing a quality review process which identified training and development opportunities to increase employee performance.
  • Document Global Quality Assurance requirements, procedures, and processes to ensure continuous improvements in delivering a quality product.

11. Safety Regulations

Here's how quality assurance representatives use safety regulations:
  • Ensured proper safety regulations, practices and procedures are followed in accordance with applicable technical manuals.
  • Conducted safety inspections ensuring safety regulations were adhered to and personal protective equipment is being utilized.

12. Quality System

A quality system is an organizational structure that helps management, procedures, and processes. The quality system helps the company to achieve its goals by following the right procedures. The quality system is usually documented and is based around a manual that defines and controls the system.

Here's how quality assurance representatives use quality system:
  • Perform supplier quality system assessment and product verification for naval ordinance programs at various suppliers throughout North America.
  • Conducted quality systems audits and assessments to ensure all components were built to very detailed specifications.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how quality assurance representatives use outbound calls:
  • Completed outbound calls to vendors requesting status of escalated tickets and informed customers on the status of their open request tickets.
  • Listen and grade outbound calls that our Telemarketers in Australia make to spark interest for Life or Final insurance.

14. Process Improvement

Here's how quality assurance representatives use process improvement:
  • Provided Contract monitoring and continuous process improvement for the Quality Program, ensuring that program management and contract oversight was conducted.
  • Lead continuous Process Improvement initiatives and projects to include warehouse optimization, GFE utilization, process mapping and operational modeling.

15. PowerPoint

Here's how quality assurance representatives use powerpoint:
  • Coordinated easy listening sessions to develop technical support agents, as well as organizing PowerPoint presentations for each new training class.
  • Created and maintained Access and Excel based reports for management purposes as well as PowerPoint presentations for training purposes.
top-skills

What skills help Quality Assurance Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of quality assurance representative skills to add to your resume

Quality assurance representative skills

The most important skills for a quality assurance representative resume and required skills for a quality assurance representative to have include:

  • Maintenance Procedures
  • Patients
  • Safety Procedures
  • Corrective Action
  • Management System
  • GMP
  • ISO
  • Internal Audit
  • Quality Standards
  • Continuous Improvement
  • Safety Regulations
  • Quality System
  • Outbound Calls
  • Process Improvement
  • PowerPoint
  • Call Monitoring
  • QMS
  • Quality Issues
  • Sigma
  • Customer Complaints
  • USACE
  • Inbound Calls
  • Technical Assistance
  • Geotechnical
  • RMS
  • Support Equipment
  • Logistics
  • AS9100
  • Troubleshoot
  • Avionics
  • Maintenance Actions
  • Calibration Sessions
  • Destructive Testing
  • Electrical Systems
  • Aircraft Maintenance
  • FAA
  • FDA
  • Test Equipment
  • Medicare
  • DOD
  • Technical Publications
  • NDE
  • Landing Gear
  • CAPA
  • Medicaid
  • Aircraft Systems
  • Gearboxes
  • API
  • CDI
  • Airframe

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs