Quality assurance specialist jobs in Arkansas - 102 jobs
Analyst, Quality
L'Oreal 4.7
Quality assurance specialist job in North Little Rock, AR
Job Title: Analyst, Quality Division: Cluster 1 Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world's #1 beauty brand with L'Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Make
What You Will Learn:
Guarantee the quality and of products, parcels and orders distributed under Fulfillment Center's supervision (own or outsourced) in compliance with Group standards and specifications. Seek efficiency in his/her domain and implement quality as a pillar of operational excellence with continuous improvement and constant innovation within our quality system.
Key Responsibilities
* Performance Monitoring & Reporting:
* Oversee and coordinate the collection, analysis, and reporting of quality metrics, ensuring data accuracy and integrity.
* Inventory Management & Control:
* Develop, implement, and manage a comprehensive cycle counting plan in collaboration with finance and inventory clerks tomaintainaccurateinventory records across all locations.
* Operational Support & Improvement:
* Provide essential support for ADIs, ensuringexpired material is processed out of the facility
* Support buybackstohelp ensure that inventory is movedback to the manufacturingteamin a timely mannerand transactions are completedsystemically
* Lead andfacilitate Root Cause Analysis (RCA) teams toidentifyand resolve complex operational issues, implementing effective corrective and preventive actions.
* Data Analysis & Dashboarding:
* Gather, process, and analyze datasets to extract actionable insights.
* Design and develop comprehensive dashboards using various business intelligence tools to visualize performance trends and communicate key findings to stakeholders.
What We Are Looking For:
Required Qualifications:
* BS Degree in a related field
* Minimum 3 years of experience in aManufacturing ordistributionenvironment
* Requires the ability to meet deadlines, have good organizational skills andhave the ability towork independently
* Requires ability for test design and interpretation of results
* Must havestrong communicationskills, presentation skills, writing skills, and excel skills
* Ability to lead teams through basicproblem solvingactivities
Preferred Skills:
* SQL experience for data querying and manipulation
* Proven experience as a Data Analyst, with a strong ability to interpret complex datasets
* General experienceworking with Artificial Intelligence (AI) tools or concepts, particularly in a quality or operational context
* Experience with Tableau, Power bi, or Cognos
What's In It For You:
* (Medical, Dental, Vision, 401K, Pension Plan)
* (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
* VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
* (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
* (Think Tanks and Innovation Squads)
* Access to Mental Health & Wellness Programs
Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.
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$61k-79k yearly est. 6d ago
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Director of Quality Assurance
Arkansas Trailer
Quality assurance specialist job in Little Rock, AR
Arkansas Trailer is hiring a Director of Quality Assurance to oversee quality control programs, ensure compliance with industry standards, and lead continuous improvement efforts across all service and fabrication operations. The person in this role will develop quality policies, manage inspection processes, and work with teams to maintain safety, accuracy, and reliability in every project.
Responsibilities:
Establish and oversee company -wide quality standards and procedures.
Manage inspection processes for trailer service, fabrication, and parts.
Lead audits and compliance reviews to meet regulatory and customer requirements.
Develop training programs for employees on quality and safety practices.
Analyze quality performance data and prepare regular reports for leadership.
Identify process improvements to reduce errors, rework, and safety risks.
Collaborate with operations, engineering, and service teams to solve quality issues.
Ensure compliance with OSHA and DOT requirements as they relate to quality.
Requirements
Bachelor's degree in Quality Management, Engineering, or related field (Master's preferred).
7+ years of experience in quality assurance or quality management, preferably in transportation, manufacturing, or heavy equipment.
Strong knowledge of quality systems, inspections, and compliance standards.
Previous leadership or management experience required.
Proficiency with Microsoft Office and quality management software.
Excellent organizational, communication, and problem -solving skills.
Benefits
Health, dental, and vision insurance
401(k) with company contribution
Paid time off and holidays
Training and professional development opportunities
$82k-135k yearly est. 13d ago
QUALITY ASSURANCE COORDINATOR
State of Arkansas
Quality assurance specialist job in Little Rock, AR
22100507 County: Pulaski Anticipated Starting Salary: $57,351 Hiring Official: Melissa West This position serves as one of three complaint specialists responsible for receiving, triaging and entering complaints from multiple sources related to facilities overseen by the Office of Long Term Care, in accordance with state and federal regulations and agency policy.
Must have skills:
Ability to take calls and take extensive notes, excellent written and verbal communication
Work well with a team and independently
Exceptional computer skills and knowledgeable with Microsoft Office
Takes initiative, self starter, motivated learner
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Program Operations - Quality Assurance
Classification: Quality Assurance Coordinator
Class Code: PQA01P
Pay Grade: SGS07
Salary Range: $57,351 - $84,879
Job Summary
The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.
Primary Responsibilities
Create, update, and enforce quality control procedures and policies. Establish benchmarks and tracking mechanisms that support quality initiatives. Conduct regular audits, inspections, and tests across production or service-delivery environments. Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently. Serve as the liaison between operations, production, and management teams to address quality issues. Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols. Investigate product or service discrepancies, customer complaints, and operational non-compliance issues. Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework. Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management. Maintain thorough documentation regarding quality audits, process deviations, and corrective actions. Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures. Ensure that all team members are up-to-date on the latest quality and regulatory guidelines. Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements. Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.
Knowledge and Skills
Proficiency in quality assurance software and Microsoft Office tools (especially Excel). Excellent analytical, problem-solving, and communication skills. Strong organizational skills and an ability to manage multiple projects simultaneously. A detail-oriented mindset combined with the aptitude to think critically and collaboratively. A proactive attitude focused on continuous improvement and excellent customer service.
Minimum Qualifications
Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments.
Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Little Rock
$57.4k-84.9k yearly 11d ago
Quality Assurance Manager
Maximus 4.3
Quality assurance specialist job in Little Rock, AR
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri.
*This job is contingent upon contract award.*
At Maximus we offer a wide range of benefits to include:
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be willing and able to travel up to 25% of the time as business need dictates.
- Lean Six Sigma experience with a minimum of Yellow Belt Certification required.
- Experience managing direct reports remotely required.
- Experience with designing, implementing and reporting customer satisfaction surveys required.
- Experience with standardized quality tools required.
- Experience with call and voice monitoring platforms required.
- Experience with a large-scale telephony system required.
- Experience with Client Relationship Management (CRM) platforms required.
- Experience with contract compliance and quality platforms required.
- Experience with statistical processes required.
- Premium contact center billing experience required.
- Financial experience with Oracle preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#max Priority #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
80,000.00
Maximum Salary
$
95,000.00
$51k-77k yearly est. Easy Apply 6d ago
Quality Assurance Manager, Call Center
Hiregy
Quality assurance specialist job in Little Rock, AR
#IND123
JOB ID 22862 - Quality Assurance Manager, Call Center (CCM)
is onsite
Pay: $80,000 yearly
Type: Direct hire
Schedule:
Job description:
Develops, implements, and continuously enhances quality monitoring programs for call center customer interactions, ensuring alignment with bank policies, compliance standards, and industry best practices.
Leads, mentors, and supports a team of Risk and Quality AssuranceSpecialists through coaching, performance reviews, calibration sessions, and career development touchpoints.
Analyzes agent performance data, call evaluations, and risk-control metrics to identify trends, skill gaps, and improvement opportunities, delivering actionable insights to call center leadership.
Partners with cross-functional stakeholders to refine QA processes, tools, and technologies, and to execute strategic initiatives that elevate service quality and operational effectiveness.
Conducts coaching and training for agents and leaders, provides data-driven feedback, coordinates staffing/resource planning, and ensures ongoing compliance with regulatory and internal requirements.
Nice to have:
Financial services sector
Requirements:
Bachelor's degree or equivalent experience
Must have (2) years of experience with banking software
Must have (2) years of recent leadership/supervisory experience
Minimum of three (3) years of experience in quality assurance in a call center
Must be MS Office proficient including MS Excel
High school diploma or equivalent
Background check required
$80k yearly 17d ago
Quality Assurance Analyst
Psi Services 4.5
Quality assurance specialist job in Little Rock, AR
**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
+ The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand.
+ This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops.
**Role Responsibilities**
+ Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects.
+ Use principles, guidelines, and best practices as defined, and document testing plans.
+ Gather and present testing metrics and testing activities for the projects to key stakeholders.
+ Closely work with product teams to understand requirements and other performance SLAs.
+ Reviewing and analysing feature requirements exit criteria and design test scenarios.
+ Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production.
+ Writing, executing, and managing the manual test cases.
+ Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services.
+ Provide the UAT support for business users as well as client.
+ Reporting defects accurately and managing to successful resolution via Jira.
+ Maintaining and creating product knowledge documentation.
+ Investigate and attempt to diagnose customer support reported defects.
+ Participate in sprint planning, scrum, and backlog grooming ceremonies.
+ Researching and embrace new techniques and technology to improve testing
+ Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases.
**Knowledge, Skills and Experience Requirements**
+ 3 years' experience in progressively responsible information technology.
+ Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC.
+ Excellent numerical skills and understanding of data analysis/statistical methods.
+ Familiarity with the software development lifecycle and with automation testing technologies.
+ Experience with version management and ticketing systems, e.g. SVN, Jira.
+ Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI.
+ Experience with accessibility testing is huge plus.
+ Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential.
**Benefits & Culture**
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short-Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$53k-76k yearly est. 34d ago
Clinical Documentation Specialist
University of Arkansas System 4.1
Quality assurance specialist job in Little Rock, AR
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students".
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.
Closing Date:
01/31/2026
Type of Position:
Professional Staff - Project/Program Administration
Job Type:
Regular
Work Shift:
Sponsorship Available:
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
* Health: Medical, Dental and Vision plans available for qualifying staff and family
* Holiday, Vacation and Sick Leave
* Education discount for staff and dependents (undergraduate only)
* Retirement: Up to 10% matched contribution from UAMS
* Basic Life Insurance up to $50,000
* Career Training and Educational Opportunities
* Merchant Discounts
* Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************.
Department:
ICE | CORE Value Based Care
Department's Website:
Summary of Job Duties:
The Clinical Documentation Specialist supports University of Arkansas for Medical Sciences UAMS population health, quality, and financial performance through accurate, complete, and compliant risk-adjusted coding. This position is responsible for conducting comprehensive coding audits, identifying documentation and coding improvement opportunities, and ensuring compliance with CMS and payer guidelines. A central component of this role is provider education - partnering with clinicians and care teams to enhance understanding of risk adjustment principles, improve documentation practices, and strengthen audit readiness. The specialist combines coding expertise, analytical skills, and educational engagement to drive accurate diagnosis capture and optimal risk adjustment outcomes across all value-based care contracts.
Qualifications:
Minimum Qualifications:
* Registered Nurse (RN) with current license plus 4 years inpatient clinical experience in Emergency, Critical Care, or Medical/Surgical area with experience in Quality, Case Management, Clinical Audit, or Data Abstraction
* OR -
* Coding professional with CCS certification and 6 years of inpatient coding experience with documented education in anatomy/physiology and pharmacology.
Preferred Qualifications:
* Certified Professional Coder (CPC) ; Certified Risk Adjustment Coder (CRC) -Coding Specialist (CCS) or Clinical Documentation Improvement (CDI) Certification
* 2 years work in Risk Coding, provider education, audit experience in a billing coding role
Special knowledge, abilities and skills: Must have excellent written and verbal communication skills. Experience in auditing and clinical documentation review within an ACO, health plan, or value-based care environment. Strong knowledge of ICD-10-CM, HCC models, and CMS risk adjustment guidelines Detail oriented, with ability to work as part of a team and independently. Knowledge of clinical quality measures and evaluation.
Additional Information:
Job Requirements:
* Perform detailed retrospective and prospective reviews of provider documentation to ensure accurate assignment of ICD-10-CM codes that support risk adjustment models (CMS-HCC, HHS-HCC, etc.).
* Validate that diagnoses meet all MEAT (Monitored, Evaluated, Assessed, Treated) criteria and align with official coding guidelines.
* Develop prospective process for pre-visit charting prioritizing high risk patient cohorts.
* Identify and correct coding discrepancies or missed opportunities that impact risk scores and quality metrics.
* Provider Education & Clinical Documentation Improvement (CDI) Support
* Partner with physicians, Advanced Practice Providers, and care teams to provide feedback and education on documentation best practices and accurate coding.
* Develop and deliver training sessions, workshops, or provider tip sheets focused on risk adjustment principles, MEAT criteria, and condition specificity.
* Serve as a subject matter expert on coding and documentation policy updates, ensuring provider network awareness and compliance.
* Promote a culture of documentation excellence through ongoing education and collaboration.
* Collaborate with the population health teams to track coding completeness, identify trends, and prioritize high-impact patient cohorts.
* Use data-driven insights to support Value Based Care initiatives such as gap closure, RAF optimization, and quality measure improvement.
* Prepare detailed audit reports and participate in audit follow-up activities, including root-cause analysis and education.
* Collaborate with billing and revenue cycle teams to ensure appropriate claim corrections or adjustments are made, without directly altering billing or claim data.
* Maintain current knowledge of risk adjustment regulations, coding policies, and payer-specific documentation requirements.
* Other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact *********************** for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site *****************************************
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking
Frequent Physical Activity:
Crouching, Lifting, Pulling, Pushing, Reaching, Stooping
Occasional Physical Activity:
Balancing, Climbing, Crawling
Benefits Eligible:
$38k-46k yearly est. Auto-Apply 18d ago
Quality Assurance Manager
Silver Hills Bakery
Quality assurance specialist job in Bentonville, AR
Job Description
is located in Rossville Tennessee and would include a relocation allowance
Quality Assurance Manager Reports to: Plant Director
We are looking for a Quality Assurance Manager, to join our Quality Assurance team at our Rossville plant! Our Manager, Quality Assurance will lead various quality assurance initiatives and ensure that all quality requirements are met before our product reaches our customers.
Opportunities
In this role, you will get a chance to spearhead quality assurance for one of the leading brands! You will deal with many interesting and challenging issues on a daily basis to ensure the quality of our delicious, plant-powerful products. With a million things on the go, it is very critical not to lose track of the big picture and thrive in a constantly evolving environment. In this role, you will have the opportunity to lead an amazing team of skilled professionals and contribute in a meaningful way!
Requirements
Here is who you are…
Drive & motivation
You are passionate about quality assurance and proud to be the champion of quality
You want to be in a leadership role that requires a lot of responsibility
You enjoy using analytical and strategic thinking to find solutions to QA issues
You are health conscious and have values that align with Silver Hills
Character & Abilities
You are a leader and a solid people manager with effective team coaching skills
You have eyes like a hawk coupled with strong attention to detail
You are an overachiever who strives for results and excellence
You are reliable, professional, and trustworthy
You are a great communicator who can easily get along and work with different personalities
Knowledge & skills
You have strong knowledge and/or certification in HACCP, quality assurance and control
You have expert Microsoft Office and other computer application skills
You have excellent numerical skills and understanding of data analysis methods
Experience
You have proven experience leading a quality assurance team in a food production facility
You have a Degree in Food Science, Nutrition, Chemistry or other relevant education
Nice-to-Have
You have experience solving complex QA/QC technical issues
things you will do…
Troubleshoot and solve product quality related issues
Ensure HACCP and Food Safety systems are updated and current with changes in the plant, ingredients, and suppliers
Maintain focus and alignment of QA team with company priorities and strategic targets
Support the management team by providing timely KPI's that reflect the health of its' quality and food safety system
other…
You are willing to work flexible shifts to cover for vacations, sick days or leave if required
Benefits
We offer our team members many benefits to help them achieve their goals and support our company culture:
Opportunities for career growth and development
Competitive Healthcare Benefits Package
Performance Bonus and 401K
Free delicious and healthy bread
Fitness incentive fund to help you thrive
Friendly and supportive work environment and an ambitious team
Discounts at our retail store with a great selection of healthy organic products
Company social events focused around health, great tasting food and getting together as a team
Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube
$56k-88k yearly est. 15d ago
Quality Assurance and Regulatory Coordinator
Fortrex
Quality assurance specialist job in North Little Rock, AR
**WHO YOU ARE:** **Are you someone dedicated to quality and improvement? Do you pride yourself in being an exceptionally organized, methodical professional who has the skills and experience to take our food safety products and processes to the next level of accuracy, security, and safety?**
**WHO WE ARE:**
+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
+ Over 10,000 dedicated team members across North America.
+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
+ Over 50+ years of experience in creating long-lasting partnerships.
**OUR MISSION:**
**We protect the food supply by eliminating risks so families everywhere can eat without fear.**
+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers.?
+ **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.?
+ **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.?
+ **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.?
**WHAT YOU WILL DO:**
**The QA and Regulatory Coordinator position is a part of the team responsible for developing and maintaining documents for regulatory and quality assurance purposes. In addition to document development and maintenance, the Coordinator will support scientific literature searches as needed and participate in special projects to provide regulatory and quality assurance support to the company's sales and technical teams.**
**This person should demonstrate good time management skills, attention to details, and organizational skills. The Coordinator should have excellent analytical, oral and written communication skills, as well as diplomacy skills.**
**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:**
**Quality Assurance and SQF Responsibilities:**
+ Prepare Certificates of Analysis for outgoing shipments.
+ Assist in preparing documents, including Standard Operating Procedures (SOP) related to food safety certification programs e.g. Global Food Safety Initiative (GFSI).
+ Organize and update quality assurance documents on various platforms as needed.
+ Coordinate/Prep for certification audits (such as SQF) and participate in the audits.
+ Support in food safety team meetings.
+ Prepare schedules for GMP-related inspections.
+ Track completion of GMP inspections, assign responsibilities for corrective action items, and follow up on completion of action items.
+ Support/Assist investigations involving non-conforming products and equipment.
+ Inspect and verify cleaning checklists and logs for non-conformities and completeness.
+ Help monitor and track GMP and other training logs.
+ Assist in training personnel on new procedures and corrective actions for non-conformances.
+ Support or lead new employee onboarding trainings.
Regulatory Responsibilities:
+ Gather and assist in preparing customer compliance documentation such as Letters of Guarantee and responses to questionnaires.
+ Submitting product renewal documentation for regulatory and customer compliance.
+ Organizing and updating regulatory documents on various platforms as needed.
+ Assist in preparations for certification audits (such as Kosher or Halal) and participate in the audits.
+ Participate in project teams related to regulatory activities.
+ Communication with internal and external parties via email and phone.
+ Perform any other related duties as required or assigned.
**YOUR MUST HAVES:**
+ Proven coursework or internship experience related to quality, food safety, or regulatory compliance.
+ Strong attention to detail and accuracy when handling documents and data.
+ Ability to follow instructions, work within established procedures, and ask questions when clarification is needed.
+ Good organizational skills with the ability to manage multiple administrative tasks.
+ Proficiency with Microsoft Office (Word, Excel, Outlook).
+ Strong communication skills and willingness to learn in a team environment.
+ Highly motivated, self-starter with the ability to work alone, and as a functioning member of a team.
**WHAT WE PREFER YOU HAVE:**
+ Bachelor's degree in a science-related field (Chemistry, Biology, Food Science) OR equivalent education/experience in quality or production environments.
+ Familiarity with manufacturing environments or QA terminology.
+ Knowledge of SQF, GMPs, or food safety programs (training can also be provided).
**OUR ENVIRONMENT:**
**This position is combination-based in our manufacturing plant environment & office setting. Expected exposure to wet, hot, cold, various shifts, requiring Personal Protective Equipment (PPE).**
**Constant (role requires this activity more than 66% of the time (5.5+ hrs/day)**
**Use of fingers and hands. Lift/Carry 10 lbs or less & push/pull 12 lbs or less.**
**Frequently (role requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)**
**Stand, climb stairs, walk, sit, reach outward, squat/kneel, bend. Lift/Carry 11-50 lbs & push/pull 13-40 lbs.**
**Occasional (role requires this activity up to 33% of the time (0 - 2.5+ hrs/day)**
**Climb & crawl. Lift/Carry 51+ lbs & push/pull 41-100 lbs.**
**WHAT WE OFFER:**
+ Medical, Dental, & Vision Insurance
+ Basic Life Insurance
+ Short Term Disability
+ Company Paid Long-Term Disability
+ 401k Retirement Plan
+ Paid Holidays
+ Paid Vacation
+ Paid Sick Time
+ Employee Assistance Program (“EAP”)
+ Training & Development Opportunities
Safe Foods, a Division of Fortrex is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Safe Foods is committed to complying with the laws protecting qualified individuals with disabilities. Safe Foods will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
**YOUR NEXT STEPS:**
**APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!**
$37k-57k yearly est. 34d ago
QA Intern
Quirch Foods
Quality assurance specialist job in Arkansas
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Essential duties and Responsibilities: • Work side-by-side with QA technician to learn daily warehouse procedures
• Inspect incoming products of all proteins for wholesomeness, quality and specification compliance.
• Develop product specifications or review existing product specs
• Review and update product data in the company's database
• Review and update product Harmonize Tariff Schedule (HTS) codes in company's database
• Other duties as required
Qualifications and Requirements:
• Active food science or culinary student - Junior/Senior preferred
• Good written and verbal communication skills
• Computer skills - Microsoft Office
• Bilingual: English and Spanish preferred
Benefits you will enjoy:
• Gain hands-on experience in each stage of Quality Assurance
• Work closely with an experienced mentor
• Attend meetings, events, and other networking opportunities
• Collaborate with experienced Quality Assurance professionals
• Work on increasingly challenging and engaging real-world projects
• Compensation available
Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.
$23k-35k yearly est. Auto-Apply 40d ago
Quality Assurance Analyst - Journeyman
ASM Research, An Accenture Federal Services Company
Quality assurance specialist job in Little Rock, AR
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
**Job Responsibilities**
+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.
+ Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.
+ Maintains and provides all records and reports pertaining to QA documentation.
+ QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.
+ Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards
+ Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes and makes recommendations.
+ Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.
+ Coordinates with client to create content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ U.S. citizen and fluent English speaker
+ Possess strong written and verbal communication skills
+ Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation
+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)
**Other Job Specific Skills**
+ Demonstrated ability to contribute to quality assurance program creation or execution.
+ Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Strong Internet software and Windows operating systems and software skills.
+ Demonstrated ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$25.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$58k-75k yearly est. 60d+ ago
PT Quality Assurance Associate
Ahold Delhaize
Quality assurance specialist job in Little Rock, AR
Count on Me - We know what to do, we make it easy, we do our part and we care!
Job Title: FT/PT Quality Assurance Associate
Success Factors Job Code: 1300594
Department: Center Store (Grocery)
Reports To: Assistant Store Manager
Where Applicable: Evening Manager
Primary Purpose:
Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.
Duties and Responsibilities:
Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
Courteous and helpful to other associates
Sweep and clean floors on nights with no scheduled vendor services
Weekly cleaning of Produce, Market and Deli Departments
Clean and organize the store mop room
Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
Follow QA daily check list and sanitation standards set by Food Lion
Follow current Standard Practices regarding cleanup of Hazardous Waste product
Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Ensure compliance with local, state and federal regulations
Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Perform all other duties as assigned
Qualifications:
High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and other written documents
$46k-67k yearly est. 48d ago
QA Rice Grader
Riceland Foods Inc. 4.9
Quality assurance specialist job in Jonesboro, AR
Rice Grader 2nd Shift 2pm-11pm
Hours worked from 5pm - 6am Monday - Friday will receive a 15% shift premium. All hours worked on Saturday and Sunday will receive a 15% shift premium.
Riceland Overview
Riceland Foods and its family farmers have provided the world with wholesome, nutritious rice since 1921. Grown in the United States, our rice is known for its high quality and versatility, and that's why Riceland has become a trusted brand around the globe. Riceland is a cooperative, which means we are owned by our 5,500 family farmer members who are also our stockholders and growers.
Company Mission Statement
Riceland, a farmer owned cooperative, helps farmers feed the world sustainably.
Job Description
Responsible for food safety by following the Food Safety Plan's policies and procedures/Daily
Fill in for the Quality Assurance Coordinator when absent/Irregular Intervals
Be knowledgeable of customer specifications and regulations/Daily
Attend Training per the Food Safety Plan/Monthly
Grade samples to FGIS standards on all shipments/Daily
Fill out the daily Positive Release log/Daily
Fill out COAs promptly and correct/Daily
Know the methods to correctly perform all test/Daily
Collect samples from various areas in the plant/Daily
Have to be available for weekend work/Weekly
Education Requirements
High School Diploma or equivalent preferred.
Company Benefits and Incentives
Medical insurance with low premiums
Free dental with medical insurance enrollment
Vision insurance with low premiums
Free basic life insurance, up to 3x basic annual earnings
Voluntary term life (rates depends on the age and salary of the employee)
Long term disability
Free short term disability
Accident insurance, for unexpected healthcare expenses due to accidents
Critical illness insurance
Employee Assistance Program
401 K with company match 4% of an employee's 5%
Paid training programs
PTO & Paid Holidays
Riceland Foods is an Equal Opportunity Employer
Riceland Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$48k-61k yearly est. Auto-Apply 13d ago
Clinical Documentation Specialist
University of Arkansas for Medical Sciences 4.8
Quality assurance specialist job in Little Rock, AR
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Closing Date:
01/31/2026
Type of Position:Professional Staff - Project/Program Administration
Job Type:Regular
Work Shift:
Sponsorship Available:
No
Institution Name: University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************.
Department:ICE | CORE Value Based Care
Department's Website:
Summary of Job Duties:The Clinical Documentation Specialist supports University of Arkansas for Medical Sciences UAMS population health, quality, and financial performance through accurate, complete, and compliant risk-adjusted coding. This position is responsible for conducting comprehensive coding audits, identifying documentation and coding improvement opportunities, and ensuring compliance with CMS and payer guidelines. A central component of this role is provider education - partnering with clinicians and care teams to enhance understanding of risk adjustment principles, improve documentation practices, and strengthen audit readiness. The specialist combines coding expertise, analytical skills, and educational engagement to drive accurate diagnosis capture and optimal risk adjustment outcomes across all value-based care contracts.
Qualifications:
Minimum Qualifications:
Registered Nurse (RN) with current license plus 4 years inpatient clinical experience in Emergency, Critical Care, or Medical/Surgical area with experience in Quality, Case Management, Clinical Audit, or Data Abstraction
- OR -
Coding professional with CCS certification and 6 years of inpatient coding experience with documented education in anatomy/physiology and pharmacology.
Preferred Qualifications:
Certified Professional Coder (CPC) ; Certified Risk Adjustment Coder (CRC) -Coding Specialist (CCS) or Clinical Documentation Improvement (CDI) Certification
2 years work in Risk Coding, provider education, audit experience in a billing coding role
Special knowledge, abilities and skills: Must have excellent written and verbal communication skills. Experience in auditing and clinical documentation review within an ACO, health plan, or value-based care environment. Strong knowledge of ICD-10-CM, HCC models, and CMS risk adjustment guidelines Detail oriented, with ability to work as part of a team and independently. Knowledge of clinical quality measures and evaluation.
Additional Information:
Job Requirements:
Perform detailed retrospective and prospective reviews of provider documentation to ensure accurate assignment of ICD-10-CM codes that support risk adjustment models (CMS-HCC, HHS-HCC, etc.).
Validate that diagnoses meet all MEAT (Monitored, Evaluated, Assessed, Treated) criteria and align with official coding guidelines.
Develop prospective process for pre-visit charting prioritizing high risk patient cohorts.
Identify and correct coding discrepancies or missed opportunities that impact risk scores and quality metrics.
Provider Education & Clinical Documentation Improvement (CDI) Support
Partner with physicians, Advanced Practice Providers, and care teams to provide feedback and education on documentation best practices and accurate coding.
Develop and deliver training sessions, workshops, or provider tip sheets focused on risk adjustment principles, MEAT criteria, and condition specificity.
Serve as a subject matter expert on coding and documentation policy updates, ensuring provider network awareness and compliance.
Promote a culture of documentation excellence through ongoing education and collaboration.
Collaborate with the population health teams to track coding completeness, identify trends, and prioritize high-impact patient cohorts.
Use data-driven insights to support Value Based Care initiatives such as gap closure, RAF optimization, and quality measure improvement.
Prepare detailed audit reports and participate in audit follow-up activities, including root-cause analysis and education.
Collaborate with billing and revenue cycle teams to ensure appropriate claim corrections or adjustments are made, without directly altering billing or claim data.
Maintain current knowledge of risk adjustment regulations, coding policies, and payer-specific documentation requirements.
Other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact *********************** for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site *****************************************
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check, Substance Abuse Testing
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking
Frequent Physical Activity:Crouching, Lifting, Pulling, Pushing, Reaching, Stooping
Occasional Physical Activity:Balancing, Climbing, Crawling
Benefits Eligible:
Quality assurance specialist job in Batesville, AR
Job Description
Monday-Friday 8-430
requires you to be onsite.
Title: Clinical Documentation Specialist (CDS) Nurse-Safety Sensitive
Department: Case Management
Reporting Relationships: Case Management Lead
Case Management Supervisor
Executive Director of Quality
Job Summary: The CDS will facilitate modifications to clinical documentation via compliant query practices. The CDS will utilize extensive concurrent and retrospective medical record reviews and collaborate with providers to reflect appropriate clinical severity, complications, and co-morbidities for the purpose of maintaining quality, integrity, complete and accurate information that is reportable through the ICD-10 coding system.
Job Duties:
Consistently complies with the guidelines set forth by accrediting bodies.
Reviews medical records of hospitalized patients to identify the most appropriate principle diagnosis and assign a working DRG.
Performs concurrent and retrospective reviews of medical record, to ensure the provider documentation is complete, accurate, and clear, while capturing associated co-morbidities.
Develops and conducts ongoing CDI education for members of the healthcare team.
Utilizes compliant query process per guidelines and policy when conducting all queries.
Support and implement quality measures as identified by department manager.
Help identify opportunities for performance improvement.
Utilize Iodine CDI software to guide prioritization of CDI reviews and identifying documentation opportunities.
Performs other duties as assigned by supervision.
Qualifications:
Education:
● RN licensure required. (Bachelor's preferred).
● BLS required.
Training and Experience:
● 3-5 years clinical experience preferred
Job Knowledge:
● Knowledge of compliant query practices.
● Demonstration of effective problem-solving techniques including conflict management skills
● Demonstration of excellent oral and written communication skills
● Excellent organizational and record-keeping skills, as well as the ability to manage multiple cases
● Completes responsibilities in a timely manner through effective organization, setting priorities, delegation, and time management skills
● Maintains integrity, confidentiality, and ensures compliance with WRMC's policies and procedures, regulatory and legal requirements and current health care standards.
Essentials:
Must be able to report to work fit for duty and free of any adverse effects of illegal drugs, medical marijuana, prescription medication, and/or alcohol.
Must be able to effectively communicate both orally and in writing with other individuals.
Must be able to work independently, anticipate and organize workflow, prioritize, and follow through on responsibilities.
Must be able to skillfully manage a high-volume caseload and to respond effectively to rapidly changing priorities
Physical Demands: Sitting, standing, walking, and lifting will occur for the majority of the shift. Must be able to lift 20 pounds. Must be able to sit/stand for extended periods of time. Fine motor skills. Visual acuity. Depth perception.
$37k-51k yearly est. 26d ago
Quality Control Coordinator
Newly Weds 4.6
Quality assurance specialist job in Springdale, AR
The Quality Control Coordinator is responsible for the Document Control and the Monthly Training Program. The Quality Control Coordinator must assist with internal and external audits, maintain policies, procedures, facility forms, logs and records. Benefits:
* Medical Insurance
* Prescription Drug Plan
* Dental/Vision Insurance
* Employee Incentive Plan
* Flexible Spending Account
* Cash Accumulation Plan-401K
* Life/AD&D Insurance
* Short- Term/Long-Term Disability
* Vacation Plan
* Paid Holidays
* Employee Assistance Program
* Adoption Assistance Program
* Tuition Reimbursement
* Maternity/Paternity Leave
* Pet Insurance
Essential Functions:
* Works with Food Safety Manager and QC Manager in internal and external audits to ensure compliance for NWF to ensure successful audit completion.
* Facilitates annual document review per schedule and record requests per plant calendar.
* Completes document updates as needed to meet updated requirements or per management request.
* Works with various departments to maintain SSOPs, plant maps, employee training records, SDS catalog, Maintenance, QC and EHS records.
* Responsible for obtaining copies of all records pertaining to QC, Food Safety and Maintenance such as annual testing, GFSI certifications, equipment calibrations, safety inspections and licenses.
* Performs data entry of Environmental Monitoring Program results and generates monthly reports.
* Verifies sanitation records.
* Assists with tracking and trending.
* Responsible for retention of documents.
* Perform other duties or special projects as needed.
Minimum Qualifications:
* Minimum of three years of working in the food industry with internal/external audit experience.
* Strong computer skills including Microsoft Office and Lotus Notes.
* Strong communication, analytical abilities and organizational skills.
* PCQI trained or will obtain within 12 months of hire date.
* Ability to work within a food plant environment.
Preferred Qualifications:
Degree in Food Science, Microbiology, Environmental Health or related Science field.
Work Environment:
* General Office Setting 60%
* Food Production Area 40%
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. New Weds Foods is an Equal Opportunity Employer.
$38k-58k yearly est. 14d ago
Quality Control Specialist I
Spp
Quality assurance specialist job in Little Rock, AR
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
Competitive and transparent pay with bonus opportunities
Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
Relocation bonus (if applicable)
Hybrid working environment for positions that are eligible
Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP
PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.
COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Quality Control Specialist I | Pay Range: $57,200.00 - $70,060.00
Join our IT Quality Control team as a Quality Control Specialist!
Turn your analytical skills into meaningful impact. Southwest Power Pool is seeking a Quality Control Specialist I to support the development, evaluation, and implementation of processes that strengthen our security and compliance framework. If you enjoy working with data, writing clear documentation, and collaborating across technical teams, this role is a great fit.
What You'll Do
Document and improve IT security processes
Analyze evidence and datasets for security and compliance
Support audits under NERC CIP and SOC1 standards
Create reports and dashboards that highlight risks and trends
Partner with Cyber Security, IT, and Compliance teams to drive improvements
Why Join Us?
You'll be part of a collaborative team dedicated to accuracy, clarity, security, and continuous improvement. This role offers an excellent opportunity to build experience in IT controls, cybersecurity compliance, audit support, and technical documentation-while directly contributing to the protection of SPP's systems and operations.
Ready to make an impact? Apply today and help strengthen SPP's security and compliance controls.
To be successful as an Quality Control Specialist I, we're looking for:
Education Requirements:
Bachelor degree in computer science, business administration, or related IT field, or equivalent technical work experience may be considered in lieu of degree requirement
Experience Requirements:
Introductory knowledge/experience in IT, IT control methodologies, and/or IT technical writing
Experience with Microsoft Office; additional experience with ServiceNow, Jira, Confluence, SQL, or Python is a plus
Competent in both written and oral communication
Logical and efficient with attention to detail
Demonstrated ability to provide flexible prioritization and organizational skills
Competent understanding of industry compliance requirements and the IT controls that support these requirements
Competent understanding of, compliance with, and enforcement of SPP Policies and Procedures
Preferred:
Experience with IT domains such as networking, firewalls, asset management, access management, etc.
Experience with security controls (e.g. NIST Cybersecurity Framework)
Experience with IT technical writing
Experience with test planning and test execution coordination
Experience with data analysis tools (e.g. SQL, Excel, Tableau, Python)
Experience with Governance, Risk and Compliance (GRC) tools/platforms
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands:
The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
The employee must occasionally lift and move up to 10 pounds.
Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Understanding of compliance with and enforcement of SPP Policies and Procedures
Position Type, Location, and Expected Hours of Work:
This is a full-time, hybrid onsite role located in Little Rock, Arkansas. The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as business needs arise.
Travel Requirement:
This position requires minimal travel (approximately 10%).
SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.
Full job descriptions will be made available to those selected for an interview.
$57.2k-70.1k yearly 41d ago
Quality Control Specialist
Jakepro
Quality assurance specialist job in Hot Springs, AR
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$35k-57k yearly est. 60d+ ago
QA/QC Specialist
Horne Has Joined BDO USA
Quality assurance specialist job in Manila, AR
The QA/QC Specialist performs real-time analysis and review of extensive documentation required by federal regulations for implementing a direct incentive payment program.
Manages intake of funding requests from Case Managers and performs a timely review of supporting documentation related to federal and state grant program claims; accurately validates Case Manager's determination
Serves as first-level funding approval on funding requests/applications; identifies discrepancies in supporting documentation and returns to Case Manager for resolution
Ensures proper use of grant funds and adherence to program guidelines; identifies fraudulent applications or activity and prevents inaccurate payments and recapture of funds
Uses standardized QA/QC checklists and tools for project files
Conducts routine and targeted file reviews to verify completeness, consistency, and compliance with program requirements
Documents QA/QC review results, including findings observations and recommendations, and track them to resolution
Utilizes technology to ensure transparency and accountability
Assists in preparation of real-time status reports regarding QA/QC reviews
Understands internal control framework to prevent fraud, waste, and abuse
Understands and assists in responding to state and federal oversight and monitoring activities
Interprets HUD guidance, Federal Register notices, and CDBG-DR policy requirements as they apply to program operations
Identifies compliance risks, systemic issues, and potential findings related to eligibility, documentation, and program performance
Recommends corrective actions, policy clarifications, and process improvements to mitigate risk and ensure compliance
Develops and implements technical training programs and train production staff on program compliance and funding regulations
Advises program management on quality trends, monitoring results, and compliance implications affecting the use of funds
Other duties as required
Supervisory Responsibilities:
Provides daily oversight of hourly production staff to include administrative workers and case management staff
Qualifications, Knowledge, Skills and Abilities
Education:
High School Diploma (or equivalent), required
Associate's degree or higher in Accounting or Business Administration, preferred
Experience:
One (1) to two (2) years' experience in a professional office setting, required
Three (3) years' demonstrated experience working in a grant-funded environment performing quality control analysis, preferred
Experience with grant documentation, monitoring deliverables, and maintaining accurate records for audits, evaluations, or funder reviews, preferred
Experience with specific grantors (federal, state, and/or local agencies) or grant management systems, preferred
License/Certifications:
N/A
Software:
Proficient in Microsoft Office Suite (Outlook, Word, Excel), required
Language:
N/A
Other Knowledge, Skills & Abilities:
Possesses effective data analysis and review skills
Ability to meet daily and weekly production goals as set by the program
Ability to understand complex policy information and adequately communicate to subrecipients
Utilizes program policies and procedures to quickly solve problems and ensure program compliance
Proven ability to manage or support activities funded by federal, state, and/or local grants, ensuring alignment with approved budgets, timelines, and program objectives
Familiarity with collaborating with program staff, finance teams, and external stakeholders to ensure proper use of grant funds and adherence to funder guidelines
$32k-54k yearly est. 7d ago
Quality Control Specialist (Morning Shift 7am-4pm)
B-Unlimited 4.0
Quality assurance specialist job in Fayetteville, AR
Full-time Description
Main Responsibilities
Being the last line of defense in production for ensuring quality
Verifying sizes, counts, and order breakdowns- ensuring 100% accuracy of order
Monitoring print quality; quickly and clearly communicating about all aspects of the job to Press Operator: report defects, errors, questions, concerns immediately
Performing other screenprinting duties, as needed: taping and cleaning screens, with the overall focus on facilitating print jobs in a timely manner
Ensuring that printed jobs are taken to post-production, after shirts are printed
Requirements
The person in this position must have the following characteristics:
Communicative: able to talk to Press Operators and other departments when a miscount or mess-up occurs
Quick and Agile: able to address and resolve issues on the floor
Team Player: able to ask for help when needed and offer help without being asked
Detail-oriented: conduct precise counts, with zero tolerance for error
Productive: able to take initiative and manage time efficiently (i.e., not wasting time waiting for shirts to come down the dryer - find other work to do)
Salary Description starting $13/hour
$13 hourly 60d+ ago
Learn more about quality assurance specialist jobs