Quality assurance specialist jobs in Baton Rouge, LA - 42 jobs

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an opening for a highly skilled Document Specialist in our Jackson, Birmingham, New Orleans, or Baton Rouge. Ideal candidate working have 3+ years of legal experience, exceptional level of technical skill, and the ability to work effectively within a group or independently. Candidate should be advanced in MS Word (high priority), Excel and PowerPoint. MSOffice Certification preferred. The candidate should be detail oriented and able to work well in a fast-paced environment. For a full job description or to apply click here.

Baton Rouge, LA 80-100K + Bonus + Full Benefits + Paid Relocation The Quality Assurance Manager is the leading member of the site quality leadership team. This critical role is responsible for ensuring that all products manufactured at the site are safe, compliant with company, customer, and regulatory standards, and consistently meet quality expectations. This individual will provide essential analytical insight, oversee site program maintenance and implementation, and leverage product and process knowledge while actively collaborating with Manufacturing, Product Development, Supply Chain, and Customer Service teams. Essential FunctionsQuality Program Execution and Maintenance Partner with the site food quality and food safety teams to actively apply living Food Safety, Food Quality plans, and prerequisite programs. Utilize operational excellence processes to drive quality priorities and change initiatives. Maintain the site in a continuous audit-ready state. Compliance, KPI's, and Operational Excellence Accountable for quality performance and Key Performance Indicators (KPIs) through auditing, execution, and follow-ups. Demonstrate ability to prioritize and bring visibility to non-conformances and key drivers impacting KPI's. Assign actions for containment, correction, and prevention; drive root cause analysis and effective quality commercialization reviews, including specification reviews. Incorporate operational excellence principles into daily ways of working. Talent Management and Development Provide technical expertise and accountability for a high-functioning quality team. Partner with cross-functional groups to ensure structured onboarding is implemented site-wide. Ensure ongoing training is structured to drive team success and skill development. Systems, Culture, and Issue Management Establish a Culture of Quality and Systems by driving the adoption of system tools and skill development within the function. Responsible for ensuring food safety and quality, and/or customer issues are escalated for visibility and resource allocation in a timely manner. Lead the preparation for customer visits and external audits. Strategic Partnership Partner with site leaders and cross-functional teams for goal setting, decision-making alignment, and training and development needs. Support Supply Chain, Learning and Development, and Commercialization functions as needed. Responsibilities Area Focus People Develop and manage the performance of the site quality team. Build strong cross-functional relationships and influence site strategy & execution. Drive a culture of quality improvements; deliver and maintain current training focused on food safety and quality.Systems Accountable for the effective application of site Product Safety, Product Quality and prerequisite systems. Ensure they interface effectively with change control and commercialization processes. Strong ability to root cause issues and prevent recurrence via persistent pursuit of higher hierarchical levels of control. Performance Bring visibility to priorities with the largest positive impact on KPIs (e.g., Inspection/Compliance, First Pass Quality, Complaints, Disposals, Inventory Health, CAPA closure). Ensure professional and timely response to customers, inspectors, and auditors. Collaborate on new product/customer launches to quantify success probability and communicate risks/mitigations.ERP/LIMSAbility to become the site power user for ERP and LIMS systems. Knowledge & Experience Experience operating in an FDA-regulated environment, ideally food or dietary supplement. Ability to assess and mitigate food safety, regulatory, and cost risks. Effective application of sanitation principles. Proven track record as an effective project manager with ability to prioritize and meet deadlines. Experience with the execution of CAPA (Corrective and Preventive Action) and Customer Complaint systems. Requirements Requirements and Qualifications Education: Bachelor's degree in a relevant field or equivalent relevant work experience. Experience: 2+ years of experience in the food, supplement, or related industry. Skills: Team Leadership Experience Project Management & Change Management Experience Familiarity with FDA regulations. Familiarity with a GFSI Scheme (e.g., SQF, BRC). Certification: PCQI (Preventive Controls Qualified Individual) certification is required. Physical: Ability to lift 50 lbs; required to stand, walk, sit, and reach.

Job Description Quality Assurance Manager Baton Rouge, LA 80-100K + Bonus + Full Benefits + Paid Relocation The Quality Assurance Manager is the leading member of the site quality leadership team. This critical role is responsible for ensuring that all products manufactured at the site are safe, compliant with company, customer, and regulatory standards, and consistently meet quality expectations. This individual will provide essential analytical insight, oversee site program maintenance and implementation, and leverage product and process knowledge while actively collaborating with Manufacturing, Product Development, Supply Chain, and Customer Service teams. Essential Functions Quality Program Execution and Maintenance Partner with the site food quality and food safety teams to actively apply living Food Safety, Food Quality plans, and prerequisite programs. Utilize operational excellence processes to drive quality priorities and change initiatives. Maintain the site in a continuous audit-ready state. Compliance, KPI's, and Operational Excellence Accountable for quality performance and Key Performance Indicators (KPIs) through auditing, execution, and follow-ups. Demonstrate ability to prioritize and bring visibility to non-conformances and key drivers impacting KPI's. Assign actions for containment, correction, and prevention; drive root cause analysis and effective quality commercialization reviews, including specification reviews. Incorporate operational excellence principles into daily ways of working. Talent Management and Development Provide technical expertise and accountability for a high-functioning quality team. Partner with cross-functional groups to ensure structured onboarding is implemented site-wide. Ensure ongoing training is structured to drive team success and skill development. Systems, Culture, and Issue Management Establish a Culture of Quality and Systems by driving the adoption of system tools and skill development within the function. Responsible for ensuring food safety and quality, and/or customer issues are escalated for visibility and resource allocation in a timely manner. Lead the preparation for customer visits and external audits. Strategic Partnership Partner with site leaders and cross-functional teams for goal setting, decision-making alignment, and training and development needs. Support Supply Chain, Learning and Development, and Commercialization functions as needed. Responsibilities Area Focus People Develop and manage the performance of the site quality team. Build strong cross-functional relationships and influence site strategy & execution. Drive a culture of quality improvements; deliver and maintain current training focused on food safety and quality. Systems Accountable for the effective application of site Product Safety, Product Quality and prerequisite systems. Ensure they interface effectively with change control and commercialization processes. Strong ability to root cause issues and prevent recurrence via persistent pursuit of higher hierarchical levels of control. Performance Bring visibility to priorities with the largest positive impact on KPIs (e.g., Inspection/Compliance, First Pass Quality, Complaints, Disposals, Inventory Health, CAPA closure). Ensure professional and timely response to customers, inspectors, and auditors. Collaborate on new product/customer launches to quantify success probability and communicate risks/mitigations. &n

Baton Rouge, Louisiana, US Other 18445 Full-Time $57525.6 - $86288.93 Description & Qualifications** Description & Qualifications** Description & Qualifications** Join Serco as a Quality Assurance and Communications Compliance Specialist in Louisiana! Serco is looking for an experienced candidate who has extensive knowledge of TMC and TIM best practices. You will support a state government customer by ensuring all contract and company requirements are met or exceeded. Our traffic management center operations teams work closely with state employees, local law enforcement and other first responders daily so our quality standards and processes are vital. As the Quality Assurance and Communications Compliance Specialist, you will provide firsthand knowledge of quality control and TMC operations best practices to ensure success. **As a Quality Assurance and Communications Compliance Specialist, you can expect to:** + Be responsible for planning and directing the development of a Quality Assurance program and related processes and tools. + Assist the Project Manager in the creation of a Quality Management Plan as part of the overall project management plan. + Ensure quality of services provided against the PMP and implement corrective action as needed. + Inspect contract performance to endure compliance with quality management plan, report recommendations for corrective action as needed and direct the approved corrective actions. + Provide expertise to contract and program management personnel to ensure resolution of issues. + Be responsible for reviewing and reporting on Standard Operating Procedures, SLAs, and contract deliverables. + Act as quality SME and assist in developing subject-specific content for white papers, proposals and contract deliverables. + Be responsible for developing public facing communications compliance standards + Ensure program related communications to the public via multiple media platforms conform with program communications compliance standards + 25% in state travel, as required. **To be successful in this role you will have:** + Three years' experience in transportation, incident, emergency management or similar practice + Two years' experience leading quality assurance and compliance efforts + Two years' experience managing social media platforms + Capability and experience in mentoring and evaluating traffic management operations or similar personnel. + Excellent oral and written communication skills, and the ability to communicate with partner agencies + Experience reporting and managing performance according to Service Level Agreement (SLA) standards, Key Performance Indicators (KPIs), and similar metrics in a TMC or like environment. + **This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.** If you are interested in supporting this mission and making the roadways safer for the travelling public, submit your application now for consideration. **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Greetings for the day! My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations. Thanks & Regards, Suneetha. G *************** EXT 303 (O) *************** (F) Job Description Skill : QA Consultant Location : Baton Rouge - Louisiana Number of resources needed: - 3 Duration: 6 + months Detailed Must have a minimum of 3 years' experience with quality assurance testing and practice delivery to an enterprise wide audience to improvement data accuracy and risk management. Experience in MS SQL Server, Informatica DVO, Teradata and other database technologies required. Experience with end-to-end QA testing efforts associated with project work required. Must have understanding of common software development life cycles (waterfall, iterative, agile) and contemporary software quality assurance processes and automated tools. Must have demonstrated experience working with automated testing, performance, load and stress testing and other types of testing as it relates to data. Qualifications Graduates Additional Information All your information will be kept confidential according to EEO guidelines.

· Utilizes discretion and independent judgement to identify, create and execute application functional and regression tests and test scenarios for validating requirements and user acceptance criteria. · Collaborate with developers and product development teams to create responsive and compelling user scenarios and corner cases. · · Develop test data, execute test scripts and analyze results for validity and clarity. · Develops, executes and maintains SQL queries/scripts and similar artifacts to validate completeness, integrity and accuracy of data. · Designs and develops automated solutions (scripts, functions, programs and processes) to increase the efficiency of testing processes. · Track, plan and coordinate the resolution of defects to ensure defect assignments are resolved within a timely manner. · Provides and manages Sprint QA task estimations within a scrum/agile team. · Controls and manages daily test activities. · Perform effective exploratory, functional and regression testing to identify issues/defects. · Documents, tracks and reports test results and issues/defects in a formal fashion. Analyzes these and recommends corrective action.

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Your daily impact will require: Leading and inspiring an audit team to deliver our best client experience, under the direction of manager/partner leadership Prioritizing face-to-face time with clients (travel can range from 20%-60%) Implementing project management and workflow methods for timeliness, accuracy, quality, compliance and scope creep, while committing to professional standards Contributing insights and innovative ideas based on hard and soft trends in clients' industry Building relationships with clients through making every client interaction great and asking for feedback Identifying cross-selling opportunities and connecting them to HORNE's ecosystem of services Recruiting top talent through team member advocacy by building your personal brand and communicating the firm's mission, vision and values Cultivating a positive team environment and a sense of belonging Promoting an environment of continual learning, while growing your own leadership and interpersonal skills Tools you'll need in your toolbox: 2 to 4+ years of experience in public accounting or consulting, demonstrating a progression in complexity and number of projects Bachelor's or Master's degree in Accounting, or degree appropriate to practice area Current CPA license strongly preferred - If not currently a CPA, must be CPA eligible and working toward obtaining licensure by taking and passing applicable state CPA exam If CPA, must be a member in good standing with the AICPA and respective state societies Experience in computer accounting software Encouraged to join a community association related to his/her field after first year of employment with Performance Advisor approval prior to joining Participates in Full Potential Leadership Program Takes lead in responsibility to learn all new technology introduced by the firm as appropriate for service/practice area Relocation package offered The firm you'll be joining is a decidedly different CPA-led business advisory firm. We are changing expectations by elevating client experiences to strategic and anticipatory versus historical. HORNE goes beyond traditional accounting to collaborate, advise and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. We focus our industry knowledge and experience in banking, construction, franchise, government, healthcare and public and middle market companies. Healthcare market companies include hospital and health systems, long term care facilities, clinics, labs, pharmaceutical companies, and many other entities providing healthcare services. These companies trust HORNE for service-based insights. Focused on the causes of complexity, we help clients establish the agility necessary to take advantage of opportunities, maintain growth, keep costs at bay, and maximize returns.

The Clinical Documentation Specialist (CDS) improves the accuracy and completeness of clinical documentation in medical records by performing thorough reviews and requesting clarifications from clinicians. They facilitate modifications that accurately reflect patient severity, risk, and resource use, collaborating with clinicians and coders. The CDS ensures compliance with regulatory guidelines and supports accurate reporting of provider and hospital outcomes. They actively contribute to operational improvements and participate in education and program-related activities, aligning with FMOLHS Mission values. Job Responsibilities: 1. Documentation Review a. Performs assigned CDI reviews of inpatient medical records with concentration on review priority as designated (such as those payors with prospective payment methodology). b. Performs accurate and thorough initial and follow up CDI medical record reviews as assigned, within productivity standards. c. Documents CDI review findings, following processes and guidelines. d. Submits queries to physicians, seeking clarity on significant diagnoses, procedures, complications and/or co-morbidities, as indicated, in order to facilitate a comprehensive, clear and complete medical record. e. Consistently demonstrates accurate data entry regarding CDI activity, contributing to efficiency and accuracy of CDI metrics and initiatives. 2. Quality a. Operates within the compliance guidelines of Medicare and Medicaid Services. b. Considers compliance and displays ethical decision-making skills. c. Understands and complies with policies and procedures related to confidentiality of medical records. d. Demonstrates actions consistent with FMOLHS Mission, core values and service standards as daily duties are performed. e. Demonstrates standards of performance that support patient satisfaction, principles of service excellence, all applicable laws, regulatory agencies and accrediting bodies. f. Facilitates accuracy and completeness of documentation used for measuring and reporting provider and hospital outcomes. g. Maintains accurate and complete record review and query outcome to comply with departmental and regulatory guidelines. 3. Collaboration/Partnership a. Collaborates with physicians and other clinical disciplines to clarify clinician documentation, which is incomplete, conflicting, or non-specific. b. Educates physicians and other clinical disciplines on best documentation practices, in conjunction with CDI and Coding leadership, as well as physician advisors. c. Serves as a resource to clinicians for linking medical terminology and coding guidelines for improved accuracy in code assignment. d. Assists with communication between coders and physicians for retrospective querying. e. Collaborates with Health Information Management regarding coding analysis and education initiatives for physicians and other clinical disciplines. f. Consults with leadership and/or other clinical disciplines in matters of uncertainty. g. Demonstrates standards of performance that support patient satisfaction and principles of service excellence. h. Communicates effectively with other team members, physicians and customers while always remaining tactful and friendly. i. Participates in CDI program related meetings, clinician education, staff development, departmental activities, and opportunities. 4. Research/Knowledge a. Demonstrates knowledge of ICD-10 Official Coding Guidelines, and ability to interpret documentation for appropriate working codes, resulting in the correct working DRG assignment. b. Demonstrates ability to interpret medical record documentation to determine the appropriate principal diagnosis and procedure, resulting in the appropriate DRG. c. Demonstrates ability to correlate clinical information/ detail and medical record documentation terminology for appropriate documentation clarification opportunities. d. Demonstrates knowledge of diagnosis specificity clarification opportunities, which could result in greater specificity and accuracy in code assignment. e. Initiates appropriate and accurate documentation clarification requests (queries), facilitating modifications to the medical record documentation for accurate reflection of the patient' s severity of illness, risk of mortality and resource utilization. f. Maintains knowledge relevant to role in CDI, including participating in professional development and developing expertise. g. Serves as resource to CDI team members, including participation in projects. Minimum Required Exp: RN with 3 or more years of clinical nursing experience in an acute care setting or RHIA or RHIT with 5 or more years of inpatient (acute care) ICD 10 coding experience. Minimum Required Education: Graduated from an accredited school of nursing or Associate in Nursing or HIM. Required Certification/Licensure: RN Nurse Licensure Compact (NLC), Louisiana licensed RN and/or Mississippi licensed RN Or RHIA with CCS Certification preferred Or RHIT with CCS Certification preferred

The Clinical Documentation Specialist (CDS) improves the accuracy and completeness of clinical documentation in medical records by performing thorough reviews and requesting clarifications from clinicians. They facilitate modifications that accurately reflect patient severity, risk, and resource use, collaborating with clinicians and coders. The CDS ensures compliance with regulatory guidelines and supports accurate reporting of provider and hospital outcomes. They actively contribute to operational improvements and participate in education and program-related activities, aligning with FMOLHS Mission values. Minimum Required Exp: RN with 3 or more years of clinical nursing experience in an acute care setting or RHIA or RHIT with 5 or more years of inpatient (acute care) ICD 10 coding experience. Minimum Required Education: Graduated from an accredited school of nursing or Associate in Nursing or HIM. Required Certification/Licensure: RN Nurse Licensure Compact (NLC), Louisiana licensed RN and/or Mississippi licensed RN Or RHIA with CCS Certification preferred Or RHIT with CCS Certification preferred Job Responsibilities: 1. Documentation Review a. Performs assigned CDI reviews of inpatient medical records with concentration on review priority as designated (such as those payors with prospective payment methodology). b. Performs accurate and thorough initial and follow up CDI medical record reviews as assigned, within productivity standards. c. Documents CDI review findings, following processes and guidelines. d. Submits queries to physicians, seeking clarity on significant diagnoses, procedures, complications and/or co-morbidities, as indicated, in order to facilitate a comprehensive, clear and complete medical record. e. Consistently demonstrates accurate data entry regarding CDI activity, contributing to efficiency and accuracy of CDI metrics and initiatives. 2. Quality a. Operates within the compliance guidelines of Medicare and Medicaid Services. b. Considers compliance and displays ethical decision-making skills. c. Understands and complies with policies and procedures related to confidentiality of medical records. d. Demonstrates actions consistent with FMOLHS Mission, core values and service standards as daily duties are performed. e. Demonstrates standards of performance that support patient satisfaction, principles of service excellence, all applicable laws, regulatory agencies and accrediting bodies. f. Facilitates accuracy and completeness of documentation used for measuring and reporting provider and hospital outcomes. g. Maintains accurate and complete record review and query outcome to comply with departmental and regulatory guidelines. 3. Collaboration/Partnership a. Collaborates with physicians and other clinical disciplines to clarify clinician documentation, which is incomplete, conflicting, or non-specific. b. Educates physicians and other clinical disciplines on best documentation practices, in conjunction with CDI and Coding leadership, as well as physician advisors. c. Serves as a resource to clinicians for linking medical terminology and coding guidelines for improved accuracy in code assignment. d. Assists with communication between coders and physicians for retrospective querying. e. Collaborates with Health Information Management regarding coding analysis and education initiatives for physicians and other clinical disciplines. f. Consults with leadership and/or other clinical disciplines in matters of uncertainty. g. Demonstrates standards of performance that support patient satisfaction and principles of service excellence. h. Communicates effectively with other team members, physicians and customers while always remaining tactful and friendly. i. Participates in CDI program related meetings, clinician education, staff development, departmental activities, and opportunities. 4. Research/Knowledge a. Demonstrates knowledge of ICD-10 Official Coding Guidelines, and ability to interpret documentation for appropriate working codes, resulting in the correct working DRG assignment. b. Demonstrates ability to interpret medical record documentation to determine the appropriate principal diagnosis and procedure, resulting in the appropriate DRG. c. Demonstrates ability to correlate clinical information/ detail and medical record documentation terminology for appropriate documentation clarification opportunities. d. Demonstrates knowledge of diagnosis specificity clarification opportunities, which could result in greater specificity and accuracy in code assignment. e. Initiates appropriate and accurate documentation clarification requests (queries), facilitating modifications to the medical record documentation for accurate reflection of the patient' s severity of illness, risk of mortality and resource utilization. f. Maintains knowledge relevant to role in CDI, including participating in professional development and developing expertise. g. Serves as resource to CDI team members, including participation in projects.

The Clinical Documentation Specialist (CDS) improves the accuracy and completeness of clinical documentation in medical records by performing thorough reviews and requesting clarifications from clinicians. They facilitate modifications that accurately reflect patient severity, risk, and resource use, collaborating with clinicians and coders. The CDS ensures compliance with regulatory guidelines and supports accurate reporting of provider and hospital outcomes. They actively contribute to operational improvements and participate in education and program-related activities, aligning with FMOLHS Mission values. Minimum Required Exp: RN with 3 or more years of clinical nursing experience in an acute care setting or RHIA or RHIT with 5 or more years of inpatient (acute care) ICD 10 coding experience. Minimum Required Education: Graduated from an accredited school of nursing or Associate in Nursing or HIM. Required Certification/Licensure: RN Nurse Licensure Compact (NLC), Louisiana licensed RN and/or Mississippi licensed RN Or RHIA with CCS Certification preferred Or RHIT with CCS Certification preferred Job Responsibilities: 1. Documentation Review a. Performs assigned CDI reviews of inpatient medical records with concentration on review priority as designated (such as those payors with prospective payment methodology). b. Performs accurate and thorough initial and follow up CDI medical record reviews as assigned, within productivity standards. c. Documents CDI review findings, following processes and guidelines. d. Submits queries to physicians, seeking clarity on significant diagnoses, procedures, complications and/or co-morbidities, as indicated, in order to facilitate a comprehensive, clear and complete medical record. e. Consistently demonstrates accurate data entry regarding CDI activity, contributing to efficiency and accuracy of CDI metrics and initiatives. 2. Quality a. Operates within the compliance guidelines of Medicare and Medicaid Services. b. Considers compliance and displays ethical decision-making skills. c. Understands and complies with policies and procedures related to confidentiality of medical records. d. Demonstrates actions consistent with FMOLHS Mission, core values and service standards as daily duties are performed. e. Demonstrates standards of performance that support patient satisfaction, principles of service excellence, all applicable laws, regulatory agencies and accrediting bodies. f. Facilitates accuracy and completeness of documentation used for measuring and reporting provider and hospital outcomes. g. Maintains accurate and complete record review and query outcome to comply with departmental and regulatory guidelines. 3. Collaboration/Partnership a. Collaborates with physicians and other clinical disciplines to clarify clinician documentation, which is incomplete, conflicting, or non-specific. b. Educates physicians and other clinical disciplines on best documentation practices, in conjunction with CDI and Coding leadership, as well as physician advisors. c. Serves as a resource to clinicians for linking medical terminology and coding guidelines for improved accuracy in code assignment. d. Assists with communication between coders and physicians for retrospective querying. e. Collaborates with Health Information Management regarding coding analysis and education initiatives for physicians and other clinical disciplines. f. Consults with leadership and/or other clinical disciplines in matters of uncertainty. g. Demonstrates standards of performance that support patient satisfaction and principles of service excellence. h. Communicates effectively with other team members, physicians and customers while always remaining tactful and friendly. i. Participates in CDI program related meetings, clinician education, staff development, departmental activities, and opportunities. 4. Research/Knowledge a. Demonstrates knowledge of ICD-10 Official Coding Guidelines, and ability to interpret documentation for appropriate working codes, resulting in the correct working DRG assignment. b. Demonstrates ability to interpret medical record documentation to determine the appropriate principal diagnosis and procedure, resulting in the appropriate DRG. c. Demonstrates ability to correlate clinical information/ detail and medical record documentation terminology for appropriate documentation clarification opportunities. d. Demonstrates knowledge of diagnosis specificity clarification opportunities, which could result in greater specificity and accuracy in code assignment. e. Initiates appropriate and accurate documentation clarification requests (queries), facilitating modifications to the medical record documentation for accurate reflection of the patient' s severity of illness, risk of mortality and resource utilization. f. Maintains knowledge relevant to role in CDI, including participating in professional development and developing expertise. g. Serves as resource to CDI team members, including participation in projects.

Job DescriptionSalary: Based on experience Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Quality & Patient Specialist I position in Franklin, Louisiana. JOB SUMMARY: The Quality & Patient Specialist I is an integral part of the Quality & Clinical Risk Management Team. This position supports the development and maintenance of quality improvement efforts to achieve improved clinical outcomes and mitigate clinical risks. This position serves as the preceptor for staff responsible for Medication Prior Authorizations. This position performs heavy chart monitoring and auditing of medical records. Assists with maintaining organizational adherence to Joint Commission standards. They work closely with provider staff, clinical support staff, patients, and insurance carriers to ensure timely processing of documentation requests. Must have knowledge of, or the ability to develop skills to navigate internal and external patient electronic health record systems, RadMd, and CoverMyMeds. This position requires travel to all TAC facilities as assigned. JOB DUTIES AND RESPONSIBILITIES: Conduct internal quality control reviews and clinical audits as assigned by CHIO or designee according to Policy and Procedure. Summarize findings and prepare report on findings. Assists CHIO or designee in implementing key quality strategies, which may include initiation and management of provider and patient interventions, preparation of quality improvement compliance surveys/audits, performance measurement activities related to HEDIS, UDS and other quality metrics. Assist with preparation for clinical audit requests of external stakeholders according to Policy and Procedure. Assist in maintaining ongoing tracking and appropriate documentation on all audit requests and audit findings. Assist in promoting clinical staff awareness of audit finding to improve clinical outcomes and patient safety. Ensure complete and accurate patient demographic and current insurance information. Assists in data collection, data entry and generation of reports in support of QI initiatives including but not limited to access and availability audits, HEDIS abstraction, EMR reviews, patient satisfaction studies, UDS audits and reports, additional internal and MCO/ ACO requests as assigned. Support the development of quality improvement performance audit function processes and tools. Contact insurance companies to ensure prior approval requirements are met as appropriate. Present necessary medical information such as history, diagnosis, and prognosis. Assist CHIO or designee with preparation and ongoing compliance to Joint Commission standards including conducting tracer activities as assigned. Establish and maintain relationships with internal and external stakeholders. Maintain documentation of pending and completed audits. Track findings of audits; maintain documentation of status for received medical records requests, including consult notes, following audits. Conduct chart audits to ensure up-to-date documentation of all patient information. Determine the need for pharmaceutical prior authorizations as assigned by supervisor. Process pharmaceutical prior authorizations (PA) using the CoverMyMeds database, when applicable, or calling by communicating directly with insurance carriers. Track pending PAs for determination of status. Ensure up-to-date documentation of all patients prior authorization request. Communicate with the provider regarding determination status, required documentation needed according to insurance guidelines. Answer phone calls from patients, pharmacies, and insurance carriers using exemplary customer service skills. Review structured clinical data matching it against specific medical terms and diagnoses. Assemble information concerning patient's clinical background and prior approval needs, provider appropriate clinical information for further review. Receive requests for records from insurance carriers specific to PA and ensure all requested records are sent in a timely manner and in compliance with HIP AA regulations. Maintain patient confidentiality as defined by state, federal, and TAC requirements. Greet patients, caregivers, and staff in a timely and pleasant manner. Project a congenial and sensitive attitude toward patients, caregivers, and staff. Exhibit a willingness to resolve problems and inefficiencies. Provide consistent, timely and friendly service to both external and internal customers. Actively support departmental and organizational strategic plans. Actively support departmental and organizational quality assurance and performance improvement initiatives. Performs other duties as assigned which are consistent with the position and in compliance with the organizations policy and procedure. Performs other duties as assigned by Assistant Director of Quality & Clinical Risk Mgt, CHIO & CEO which are consistent with the position and in compliance with the organizations policy and procedure. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each duty described above satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required for this job. Education/Experience: High School Diploma or equivalent and a minimum of 5 years in healthcare quality improvement / performance improvement. Knowledge and experience in outpatient clinic setting and insurance prior authorization processes preferred. Experience with electronic health records, CoverMyMeds and RadMed applications preferred. Communication Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have interpersonal skills. Ability to write routine reports and correspondences. Ability to speak effectively with provider and clinical support staff, insurance carriers, and patients. Math Ability: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to work reliably and with professionalism in a high-volume, high-demand medical environment. Computer Skills: Proficiency in Microsoft Word, Microsoft Excel, and email. Prefer skills in using EHR software. Prefer skills in using referral EHR software, CoverMyMeds and RadMD applications. Professional Skills: High level of confidentiality required. Ability to work independently and within a team. Benefits Package: Medical, Vision and Dental Health Insurance Accidental Insurance Critical Illness Insurance Cancer Insurance Hospital Indemnity Insurance Long Term Benefits Short Term Benefits Free Life Insurance 401K Plan Benefits Paid Vacation Paid Sick Time Set Schedule National Health Service Corps Site 11 paid holidays Family-Friendly Work Environment Eligible for Student Loan Forgiveness through Federal and State Programs Eligibility Requirements: All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed. **Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with Teche Health with the exception of an approved Medical or Religious Exemption.**

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $52,600.00 - $86,800.00 **Target Openings** 1 **What Is the Opportunity?** At Travelers, the Operations Quality Assurance (QA) groups are responsible for ensuring that a high-level of customer experience is being provided to our external customers and internal business partners. As a Sr Quality Assurance Specialist, you will be responsible for assessing interactions and/or transactions of other internal employee groups to ensure that the predetermined quality standards are being met. As you expand your technical skills and business knowledge, you will have the opportunity to grow your career at Travelers. **What Will You Do?** + Perform quality reviews for supported business area(s), adhering to Quality program guidelines and audit standards, to ensure accuracy. + Assist in the onboarding and training of less experienced team members. + Participate in quality assurance meetings and discussions. + Provide recommendations to improve quality assurance processes, including, but not limited to, program attributes. + Build and maintain knowledge and understanding of products, forms, coverages, workflows, and quality assurance processes for primary business area(s) supported. + Embrace change management efforts. + Perform other responsibilities as assigned. **What Will Our Ideal Candidate Have?** + _Two years of Premium Audit, and Business Insurance experience_ + _Ability to work on high-volume tasks simultaneously to ensure their timely, accurate, and high-quality completion._ + _Attention to detail, with a focus on producing quality, error-free work._ + _Written and verbal communication skills with the ability to collaborate across business areas._ **What is a Must Have?** + High school diploma or equivalent. + One year of insurance, operations, or related experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Job Description Join Community Behavioral Healthcare, LLC as a Quality Control/Infection Control Coordinator and play a vital role in shaping health care excellence. In this pivotal position, you will be at the forefront of implementing innovative solutions that directly impact patient safety and quality of care. Collaborate with a team of dedicated professionals who are committed to problem-solving and customer-centricity, making each day an opportunity for growth and learning. If you are passionate about ensuring healthcare integrity and driving high-performance standards, this role will challenge and inspire you. You can enjoy great benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Embrace the chance to make a meaningful difference in our community and elevate the standard of care. Your expertise will be valued, and your contributions will help us achieve excellence in behavioral health care. Apply today to be part of something truly transformative. What's your day like? As a Quality Control/Infection Control Coordinator at Community Behavioral Healthcare, LLC, you will be responsible for overseeing compliance with infection control protocols and quality standards daily. You will conduct regular audits and assessments of clinical practices to ensure adherence to established guidelines. Monitoring infection rates and analyzing data to identify trends will be a key component of your role. You will also develop and implement training programs for staff on best practices in infection control, facilitating workshops and education sessions to drive awareness and excellence. Collaborating closely with clinical teams, you'll provide support and guidance in addressing quality improvement initiatives. Regularly updating policies and procedures based on the latest health regulations will also be part of your routine, ensuring that our organization remains at the forefront of healthcare quality and safety. What you need to be successful To excel as a Quality Control/Infection Control Nurse at Community Behavioral Healthcare, LLC, strong analytical skills are essential for interpreting data and identifying trends in infection control and quality measures. Excellent communication abilities are crucial, as you will need to effectively educate and train staff on best practices and foster collaboration among clinical teams. A keen attention to detail is necessary to ensure compliance with health regulations and maintain high-quality standards. You will be required to work staff per week. Problem-solving capabilities will enable you to address challenges proactively and implement effective solutions. Additionally, a customer-centric mindset is vital, as your role directly impacts patient safety and care quality. A solid understanding of healthcare regulations and infection control guidelines will enhance your effectiveness in the role. Finally, adaptability and a commitment to excellence are key to navigating the dynamic landscape of behavioral healthcare. Make your move So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!

The Member Experience Quality Assurance Specialist is responsible for conducting quality audit evaluations and new account and loan reviews across various member service channels within the credit union, including but not limited to Contact Center and Retail Branches and their interactions with members. This role is crucial in ensuring consistent, high-quality member experiences through all contact points, encompassing video, electronic, and voice communications. The selected candidate will provide detailed reports and actionable insights to leadership, highlighting areas for improvement and excellence. Our Member Experience Quality Assurance Specialist must embody Pelican's Core Values and provide excellent service in all that they do. A Day in the Life of a Loan Support Specialist INCLUDES: Conduct audits of phone calls, written communication, and documentation in Contact Center, Retail Branches, and other departments to ensure quality expectations are consistently being met, individual coaching needs are being routinely addressed, and operational excellence can be achieved. Score chat, text, video, email, phone call, written communication, and account and loan documentation according to pre-defined criteria, and record results for reporting purposes. Communicate outcomes of quality assurance audits to department and branch leadership and recommend individual coaching opportunities to the employees and managers. Audit new memberships, accounts, and loans and score them according to policies and procedures for employees on both the frontline and back-office. Recommend and implement staff education based on audit findings to improve service quality. Complete other job-related duties as assigned. Loan Support Specialist Skills and qualifications include: 3 years of experience at a financial institution opening member accounts and auditing or performing quality assurance reviews on member interactions, documentation, and/or member accounts. 1 year of consumer lending experience is preferred. 2-year college degree in business administration or related field of study. Additional directly related experience may be considered in lieu of meeting education requirements. Excellent oral, written, and telephone communication skills. Strong problem-solving, attention to detail, and member service skills. Strong knowledge of Microsoft Office products. Other things you may want to know about this position: Work Schedule Monday - Friday 8:30 am - 5:00 pm Travel Travel is rarely necessary for this position. Work Site Location All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, LA. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

**This is not an actual listing for an open position. The company will collect the applications/resumes received until there is an opening. Please do not call the company. Starting Hourly Rate - $13/Hour Monday - Friday, 7:30am - 5pm Perform Quality Assurance Complete and sign off on the Quality Start-Up Checklist for each line every morning or after a product changeover. Daily quality check for correct product and film on the packaging line. Daily quality check for proper bag integrity, making sure all seals are secure and the bag is in correct alignment. Daily quality check for metal detectors making sure the equipment is calibrated and works properly. Daily quality check for displays ensuring they contain correct case count and bags are properly orientated. Daily quality check for correct code dating on both package and outer case. Daily quality check for correct case labeling. Daily quality checks using the weight control chart to weigh packages coming off of the packaging machines to ensure they are in compliance with net weight requirements. Move from line to line on a continuous basis to make various checks, document these checks, and notify production employees and/or upper management of deficiencies. Adhere to proper first in first out (FIFO) use techniques. Keep work area clean and perform required cleaning at end of the shift. Adhere to all safety guidelines and procedures Adhere to all food safety guidelines and procedures Adhere to the rules and regulations of all Louisiana Fish Fry regulatory agencies. Adhere to all Good Manufacturing Practices Perform all tasks as directed by direct supervisor or other management. Complies with all company policies and procedures created to ensure the production of high-quality food-safe products. Must have a high school diploma or equivalent and possess the reading, writing, and arithmetic skills necessary to perform the position's tasks. Must be able to use a calculator. Must be assertive enough to inform the operator when irregularities are found and to follow up to ensure correct standards are being met. Must be able to score acceptably on the Louisiana Fish Fry aptitude battery. Must be available to work hours outside of normal schedule. Must be able to lift 50 lbs. All descriptions listed are only intended to describe the general nature of the position and do not qualify as any type of contract with Louisiana Fish Fry. LOUISIANA FISH FRY PRODUCTS LTD is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Performs assigned QA/QC tasks on assigned projects. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Key Responsibilities: Performs inspection and monitoring of project activities Documents inspection, monitoring, sampling and testing activities Monitors quality assurance activities to determine conformance with corporate policy and procedures Ensures the effective implementation of the quality program for assigned project tasks. May work as member of quality assurance group (team) and be assigned different work stations as monitoring needs require Works on straightforward tasks using established procedures; work is subject to review by others Develops knowledge and skills in basic practices and procedures within own area Responds to standard requests from internal or external customers Solves routine problems by following defined procedures Manages own time to meet deadlines set by others Works with others as part of a team Must be able to multitask and perform efficiently in a fast pace environment Must be able to work overtime when work load requires Basic math skills required Provides periodic reports to Quality Management, on the effectiveness of the quality program for assigned tasks. Basic Qualifications: May require a high school diploma or its equivalent with previous years of experience in the field or in a related area Weld Logging experience Knowledge of pipe fabrication drawings Including but not limited to distinguishing welds such as Girth, Branch, Etc. Logging NDE percentages requirements for X- Ray, MT, Etc. Experienced in Microsoft Office Excel, Word, Etc. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Inspects accepts and/or rejects work performed in compliance with applicable codes and specifications. RESPONSIBILITIES - Understanding and working knowledge of the company quality control program, company standards, procedures and codes. - Performs audits to ensure compliance - Completes records, maintains tools and equipment, and performs various clean-up and housekeeping activities. - Responsible for observing and complying with all safety and project rules, including wearing required personal safety equipment. Performs other duties as required