Top Quality Assurance Specialist Skills

Below we've compiled a list of the most important skills for a Quality Assurance Specialist. We ranked the top skills based on the percentage of Quality Assurance Specialist resumes they appeared on. For example, 7.9% of Quality Assurance Specialist resumes contained Test Cases as a skill. Let's find out what skills a Quality Assurance Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Quality Assurance Specialist resumes in 2020. Read below to see the full list.

1. Test Cases

high Demand
Here's how Test Cases is used in Quality Assurance Specialist jobs:
  • Defined, documented and executed system test cases to ensure delivery of quality software and verified new feature delivery.
  • Designed and developed Test Scenario/Test Cases/Test steps for various Business Services/ methods covering both positive and negative testing requirements.
  • Developed test cases based on technical documents such as Functional Specifications, Host Interface Specifications and Functional Guideline Requirements.
  • Read and interpreted Requirements Documentation and created test cases based on information within.
  • Executed test cases and properly documented findings/defects for prioritization.
  • Developed and executed functional and system-thread Test Cases.
  • Developed test cases for Functionality and Regression Testing.
  • Tested web based software, wrote test cases, plans, and reports, worked closely with engineers and Japanese clients.
  • Performed manual testing, considering the base line of developed test plan and test cases considering both positive and negative scenarios.
  • Involved in Handover meetings, Business Analysis and design reviews for each release and identifying Critical test cases on each release.
  • Involved in developing Test Plan, Test Requirements, Test Cases and detailed test cases in Quality center to conduct UAT.
  • Managed Software testing activities such as requirements, test cases, test executions, and defects using HP Quality Center.
  • Developed QA project plan, Test Plan, Test cases for the QA Phase of the Global Data Warehouse.
  • Designed, wrote and executed test cases for BlackBerry new features, change requests, regression and smoke testing.
  • Identified and prepared data for testing as well as the development and execution of test plans and test cases.
  • Created test cases and scripts for each new product enhancement, modification, or bug fix according to requirements.
  • Develop, document and maintain functional test cases and other test artifacts like the test data, data validation.
  • Led business scenarios teams, in coordinating with SMC's, CA&P to derive system test cases.
  • Utilize extensive quality assurance skills to develop, modify and execute software test plans, including data-specific test cases.
  • Utilized HP's QA automation tools to facilitate the organization of test cases and creation of automated test cases.

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2. Customer Service

high Demand
Here's how Customer Service is used in Quality Assurance Specialist jobs:
  • Responded to 150-200 inbound calls daily to assist with customer service inquiries on problems encountered while exceeding quality control/satisfaction requirements.
  • Mentored and coached customer service representatives, executive contact managers, and regional concern resolution specialists in three countries.
  • Identified service failures and executed solutions though appropriate service providers while providing specific professional recommendations for improving customer service.
  • Provide consultation and customer service to individuals receiving developmental disability services, service providers, and other stakeholders.
  • Facilitated repairs and issues on custom product while providing excellent customer service and employing top-notch problem resolution skills.
  • Streamlined documentation for Web-based B2B application by writing single-sourced online help and Customer Service reference information using RoboHelp.
  • Implement and identify improvement initiatives to improve the customer service experience and reduce complaints, escalations and lawsuits.
  • Supported senior level management in their quarterly customer service meetings, by providing aggregate customer satisfaction survey data.
  • Implemented and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Identified trends & provided recommendations to management to ensure productivity, technical accuracy & customer service excellence.
  • Audited customer service and account manager departments for efficiency and helped to coach these departments as necessary
  • Participate in change management efforts to insure a state of continuous improvement in customer service operations.
  • Ensured all Discover Products and Features meet regulation requirements within all Customer Service Engagement divisions.
  • Maintained my quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Implemented reward system for consistent excellent customer service achievers as well as monthly performers.
  • Analyzed statistics and assisted customer service agents in setting goals to maximize their productivity
  • Developed quality assurance policy implementing improved customer service skills to match management directives.
  • Monitor service providers' performance relating to customer services and account maintenance processing.
  • Delivered superior customer experience for every customer service agent interactions with the customer.
  • Managed associate feedback sessions to identify positive and negative customer service experiences.

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3. Quality Audits

high Demand
Here's how Quality Audits is used in Quality Assurance Specialist jobs:
  • Participate with internal and external elements in performance of in-depth quality audits or reviews.
  • Participate and assisted in inspections of Regulatory Agencies as well as Corporate Quality audits.
  • Performed regular quality audits of procedures and personnel to assure compliance with regulatory agencies.
  • Conducted in-process inspections, quality audits, product assembly oversight and receiving inspections.
  • Collaborated with various business units to develop quality audits that met business needs.
  • Performed internal and external customer quality audits, including hospital blood bank audits.
  • Initiated program for bi-weekly Internal Quality Audits in the Quality Control Laboratory/Manufacturing Facility.
  • Conducted internal quality audits and acted as facilitator for external customer audits.
  • Conducted subcontractor and supplier quality audits for compliance to quality requirements.
  • Maintained and developed effective internal quality audits to ensure regulatory compliance.
  • Participate in training projects to assist personnel in conducting quality audits.
  • Performed Quality Audits/Assessments of company owned facilities, co-packers and food banks
  • Performed quality audits of the manufacturing facility including utility areas.
  • Conducted regularly scheduled monitoring activities (internal quality audits).
  • Perform quality audits in accordance with departmental quality program.
  • Performed quality audits for production and monitored unit work.
  • Assisted in customer quality audits and regulatory inspections.
  • Participated in internal quality audits and calibration meetings.
  • Conducted quality audits for timeliness and accuracy.
  • Participate with internal/external elements in quality audits/reviews.

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4. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Quality Assurance Specialist jobs:
  • Review manufacturing/engineering/quality related documentation to ensure compliance with global regulatory agencies.
  • Perform Audits during the manufacturing process for adherence to current GMP, Specifications and ensure compliance with established regulatory requirements.
  • Coordinate documentation activities in the ABSL-3 facility and documentation systems to ensure compliance with regulatory agencies and sponsor requirements.
  • Audited and inspected incoming transfers and raw materials for a variety of manufacturing departments to ensure compliance to specifications.
  • Reviewed and interpreted contract specifications, federal drawings, and military standards to ensure compliance with contracted requirements.
  • Conducted Audits of Residential and Education Programs to ensure compliance with regulatory, corporate compliance and agency requirements.
  • Monitored agent quality and audited Unit Manager Evaluations to ensure compliance with federal laws and internal policies.
  • Perform review and approval of Standard Operating Procedures to ensure compliance with regulatory and company quality requirements.
  • Prepare, maintain and review procurement quality assurance procedures to ensure compliance with customer and/or government requirements.
  • Liaised with customers and auditors to ensure compliance with customers' specifications for consumer directed marketing materials.
  • Audited product files and established guidelines for testing procedures to ensure compliance to federal and world specifications.
  • Perform Area and Documentation Clearances prior to initiation of production to ensure compliance with SOP and regulatory requirements
  • Audited laboratory and manufacturing facilities and systems to ensure compliance to CFR regulations and Consent Decree commitments.
  • Initiated/conducted equipment evaluations; expedited/validated system upgrades to ensure compliance with technical data and mission readiness.
  • Performed weekly, biweekly and monthly internal audits to ensure compliance with regulations and internal specifications.
  • Monitored production procedures to ensure compliance with company, state, and federal regulatory requirements.
  • Conducted credit authorizations and customer service quality reviews to ensure compliance with Federal Banking Laws.
  • Review and approve production documentation and specifications to ensure compliance with company and regulatory requirements.
  • Perform Patient Financial Services policy and procedure audits to ensure compliance Professional Experience, continued
  • Conduct in-process and final packaging inspections of manufactured product to ensure compliance with specifications.

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5. Product Quality

high Demand
Here's how Product Quality is used in Quality Assurance Specialist jobs:
  • Performed final safety of flight inspections on multiple weapon system platforms with zero Product Quality Deficiency Reports on aircraft delivered.
  • Participated in the development of quality plans and inspection program and performed inspection activities for achieving and maintaining product quality.
  • Investigated and evaluated Technical Product Complaints identifying the appropriate actions to be taken to address product quality or regulatory issues.
  • Review completed batch records to determine disposition of commercial/clinical product, or to investigate a product quality complaint.
  • Coordinated the Corrective and Preventative Action Program and conducted Out-of-specification (OOS) investigations to improve product quality.
  • Analyzed and evaluated proposed production records/material specification changes for technical impact to product quality and GMP compliance.
  • Received multiple individual and team awards for consistently achieving target release dates and continuously improving product quality.
  • Verify product quality by using random sampling techniques and historical analysis, and more intensive inspection.
  • Assure product quality from design phase to shipment while meeting contractual requirements and ensuring customer satisfaction.
  • Provided management awareness of potential product quality issues resulting from the analysis of complaint trending data.
  • Assist in Annual Product Quality review process by summarizing complaint-related data as requested by management.
  • Worked on Corrective and preventative actions which mainly improved product quality and efficiency of production.
  • Developed active Change Control Board to improve product quality and communication across company functions.
  • Conducted manufacturing audits for third-party providers to ensure product quality and specifications were met.
  • Partner with support groups in cross-functional evaluation and resolution of product quality impacting issues.
  • Verify product quality using evidence gathered through sampling inspections or deficiency report investigations.
  • Perform analysis of product quality using calibrated equipment to verify product meets specifications.
  • Troubleshooted product quality problems reported at manufacturing, distribution, and restaurant levels.
  • Participated in definition of processes and measurements to improve and monitor product quality.
  • Determined overall plant product quality by conducting and evaluating various product tests.

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6. ISO

high Demand
Here's how ISO is used in Quality Assurance Specialist jobs:
  • Reported directly to the Quality Assurance Supervisor with overall responsibilities to support the remediation activities after: Warning Letter.
  • Performed complex and/or supervisory inspection and investigative work to ensure Workforce compliance with laws, regulations and agency policies.
  • Conducted investigations when discrepancies arose and coordinated meetings between Quality Assurance officers, supervisors and physicians as necessary.
  • Provided leadership to supervisors and managers in monthly calibration meetings to achieve parallel functioning with Quality team.
  • Attended weekly calibration sessions with supervisors and upper management to confirm calls were being scored accurately.
  • Trained, mentored, educated and supervised line supervisors and technical staff in appropriately documenting GMP.
  • Confer with supervisors, technical analysts, and co-workers to detect claim adjudication issues requiring resolutions.
  • Documented results, reported discrepancies to production supervisor, and determined weekly incentive bonus es.
  • Coordinate travel arrangements including itinerary, price comparisons, hotel, flight and transportation accommodations.
  • Monitored supervisors' feedback to agents to ensure that it was provided accurately and effectively.
  • Perform QA process by monitor production lines for irregularities and reports to area supervisor accordingly.
  • Identify, inform and generates non-conformance from discrepancies and manage corrections with manufacturing supervisors.
  • Collaborated with specialists and supervisors to examine and restructure expensive or questionable quality programs.
  • Developed company quality policy and objectives for quality system required by ISO QMS guidelines.
  • Organized quality assurance policies for proper documentations to be submitted to the supervisor.
  • Accept supervisory calls including customer/dealer problems and take appropriate action to resolve issues.
  • Communicate discrepancies or process issues to the Quality Assurance In-Process Supervisor/Lead as necessary.
  • Acted as liaison for manufacturers and base personnel completing warranty refund protocols.
  • Calibrated quality monitoring processes with associates, supervisors, and Senior Leadership.
  • Documented and analyzed audit data to isolate deficiencies found in manufacturing.

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7. Data Entry

high Demand
Here's how Data Entry is used in Quality Assurance Specialist jobs:
  • Prepare document batches for data entry and imaging by verifying processing procedures and documentation is accurate.
  • Provided general administrative support to staff, including scanning documents and providing data entry support.
  • Verify banking information*Data entry of information on customers and business accounts*Keep Master File current
  • Performed necessary data entry on all loan documents including retention and liquidation.
  • Perform data entry collection, compilation, and reporting of statistical analysis.
  • Manage documentation and perform all data entry requests for completeness and accuracy.
  • Trained data entry and reconciliation staff for processing of retired membership.
  • Performed data entry of inventoried records and records management functions.
  • Completed yield calculations and data entry on all products manufactured.2.
  • General filing / numerical data entry for Incoming correspondence.
  • Implement data entry and security information to handle customers.
  • Provided training to data entry associates on data management.
  • Review data entry of billing information for accuracy.
  • Audited completed data entry reports for accuracy.
  • Maintained participant database through data entry.
  • Serve as a Quality Assurance Specialist performing office automation duties: data entry, reviewing incoming correspondence and medical files.
  • Performed data entry support and assist in maintaining database for a top manufacturer of pacemakers, defibrillators and lead wires.
  • Perform quality control and analysis on data entry and the credentialing process performed by the Provider Enrollment and Credentialing unit.
  • Completed accurate data entry of all file data into MIS system so that information is available for management purposes.
  • Audited data entry forms for quality, submit entries to manager for review; team lead for bilingual representatives.

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8. Corrective Action

high Demand
Here's how Corrective Action is used in Quality Assurance Specialist jobs:
  • Review and approve contractor Corrective Action Plans resulting from audit findings and perform follow-up assessments for verification and validation ensuring implementation.
  • Performed site internal quality audits, developed audit agendas, generated and disseminated observation reports to include corrective action follow-up.
  • Formulated recommendations for corrective action by the contractor when deficiencies and unsatisfactory conditions are encountered, and initiates follow-up checks.
  • Identified problems and initiated corrective actions to correct deficient aircraft systems, operating procedures and technical data collection.
  • Coordinated maintenance activities with technical representatives, stakeholders, and engineers to mitigate issues and procure corrective actions.
  • Perform Standard Operating Condition Compliance Audit for various control points of production and enforce/recommends corrective actions for non-compliance.
  • Created spreadsheets to track incoming documents and identify areas requiring follow up and improvement and recommended corrective action.
  • Determined quality trends, causes of recurring deficiencies and recommended corrective actions and/or changes to controls/procedures.
  • Prepared quality reports outlining deficiencies and corrective action plans, including resolution of maintenance operation issues.
  • Identified deficiencies in the existing raw material and component release programs and initiated appropriate corrective actions.
  • Conveyed accurate quality assurance information by documenting any grievances found and the appropriate corrective actions performed.
  • Reviewed incidents and provided recommendations to alleviate occurrences and ensured the implementation of corrective actions.
  • Collaborate with other departments on product investigation activities including risk assessments and corrective action plans.
  • Conducted claims analysis and established corrective action plans to correct deficiencies to include patient satisfaction.
  • Led product verification inspections on varied production line and obtained corrective actions for contractor non-compliance.
  • Worked with procurement surety to enhance their existing corrective action information from their suppliers.
  • Approved corrective action plans and effectiveness checks ensuring adequacy of problem investigations and resolution.
  • Prepare quality audit reports regarding compliance findings and provide recommendation for corrective action.
  • Performed fault / failure analysis and implement corrective actions, resolving implementation issues.
  • Ensured corrective action reports were executed as directed by manufacturing or QC personnel.

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9. FDA

high Demand
Here's how FDA is used in Quality Assurance Specialist jobs:
  • Maximized profitability and eliminated liability by establishing procedures and standards that were compliant with internal, third party and FDA standards.
  • Provided guidance on FDA expectations/regulations and final approval of all GAMP validation life cycle documentation within the Quality Control unit.
  • Key Contribution: Withdraw of the FDA Warning Letter after achieving investigation completeness and satisfactory compliance requirements.
  • Provide support for FDA audits as Laboratory Method Transfer subject matter expert including interaction with inspectors.
  • Responded to FDA and other Notified Body's request for additional information regarding complaint investigation.
  • Participate in coordination with Compliance Department during FDA, internal audits and Regulatory Agencies inspections.
  • Established Engineering/Document Change Control/Design Control Process to capture changes made to FDA approved intermediate product.
  • Supported the implementation of documents for an FDA-approved clinical trial for peripheral vascular disease.
  • Assisted Senior Management during FDA, customer and other domestic and overseas regulatory audits.
  • Support FDA and regulatory compliance inspections and develop and implement necessary actions and responses.
  • Participate and assist in generating response for internal/external audit and FDA regulation inspection.
  • Participated in FDA audits through retrieval of original controlled documents and training records.
  • Supported regulatory/compliance external and internal audits including those performed by the FDA.
  • Participated with the department remediation support group during an FDA documentation audit.
  • Reported gross deviations to FDA through investigations and Biological Product Deviation Reports.
  • Authored FDA approved CBER justification for significant test method specification changes.
  • Defended information within investigations to FDA recommended third party agency.
  • Prepared company for upcoming FDA inspection by performing internal audits.
  • Designated FDA presenter for all sterilization and aseptic related processes.
  • Provided support and assisted during FDA inspection and internal/external audits.

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10. Quality Standards

high Demand
Here's how Quality Standards is used in Quality Assurance Specialist jobs:
  • Monitor and score calls between contact center personnel and customers/service providers in order to evaluate customer service and ensure quality standards.
  • Introduced and implemented a program that documented and monitored monthly assay reports of vendor components to verify alignment with quality standards.
  • Developed and trained management and production staff on quality processes and procedures that increased awareness and adoption of quality standards.
  • Meet/exceed quality standards by thoroughly reviewing financial documents in order to determine if documents presented are meeting company/government quality standards.
  • Conducted daily audits of processed and adjusted medical and hospital claims for accuracy while maintaining production and quality standards.
  • Investigated and/or evaluated manufacturing and laboratory deviations or incidents where the quality standards of a product may be questionable.
  • Monitored production operations to prevent the production of defects and to verify adherence to quality standards and requirements.
  • Maintained and implemented quality standards; provided prompt feedback to management of policy violations of procedures and/or regulations.
  • Identify any deviation and make decisions concerning to issue resolution to assure Company Products meet defined Quality Standards.
  • Inspected finished product to ensure that they conformed to quality standards and isolated any non-conformed or damaged items.
  • Recommended and implemented modifications of existing quality standards to achieve optimum quality within limits of equipment capability.
  • Create and implement customized coaching plans for Call Center Customer Service Representatives to improve department quality standards.
  • Provide continuous feedback to supervisors and managers regarding adherence to information/call center service and quality standards.
  • Assured software validation and supporting documentation and information conform to applicable quality standards and applicable requirements.
  • Provide individual quality coaching and development to increase agent compliance with company quality standards of service.
  • Analyzed contractor/supplier quality data to change incoming inspections audits to insure quality standards are met.
  • Assisted in internal audits to ensure consistencies in compliance with national and international quality standards.
  • Evaluated supplies, materials and equipment to ensure adherence with component specifications and quality standards.
  • Established and ensured the highest quality standards throughout various levels of technological product development.
  • Evaluated working area for quality standards and issued necessary adjustments to the fabrication vendor.

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11. Audit Procedures

high Demand
Here's how Audit Procedures is used in Quality Assurance Specialist jobs:
  • Identified key opportunities and implemented solutions for process improvement, reporting, and internal audit procedures.
  • Train and certify associates on packing and wrapping standards, pick audit procedures using hand-held guns, and product related information.
  • Calibrated managers on Audit procedures, technical handling, and coverage regarding lender placed and retail homeowner & commercial policies.
  • Performed audit procedures including securities price testing and financial statement tie-out across a plethora of industries and Fortune 500 clients.
  • Authored QA audit procedures for 10 separate specialty program audits, departmental call quality definitions, and call flow.
  • Verified adherence to quality standards, ISO 9000, and ISO 9001-2000 applications and audit procedures.
  • Contributed to the development of the internal audit procedures for the closing and post closing departments.
  • Reviewed loan accounts for accuracy and ensure accounts are in compliance with audit procedures.
  • Confirmed audit procedures are properly carried out and assigned work schedules are maintained.
  • Created audit procedures for the bank's commercial charge off and fraud processes.
  • Documented all audit procedures to be in compliance with U.S. Bank.
  • Confirm that plant audit procedures were properly carried.
  • Confirm that audit procedures are properly carried out and assigned documentation is submitted in a timely manner.
  • Confirm that plant audit procedures are carried out .

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12. Capa

high Demand
Here's how Capa is used in Quality Assurance Specialist jobs:
  • Support, develop and retain a leadership team providing coaching and developmental opportunities that continuously build both individual and team capabilities.
  • Saved $200K/year via salvaged product and reduced CAPA costs by specification adjustments, equipment/reagent capability improvement and technician training.
  • Mitigate deviations and investigations by analysis of data and highlighted inefficiencies to integrate timely CAPA plans and permanent solutions.
  • Established the Clinical Vendor Management Program to perform clinical vendor audits, generated audit reports and evaluate CAPA effectiveness.
  • Recommended and implemented modifications of existing consumer acceptability production standards, achieving optimum value within limits of equipment capability.
  • Increase production by updating technical documentation with design changes, driving immediate improvements to manufacturing and process capabilities.
  • Conduct Housekeeping and Compliance audits of the manufacturing area to identify compliance deficiencies and implement appropriate CAPA.
  • Work with Research & Development and Product Development departments for specifications creation/revision in alignment with site capability.
  • Review and approve discrepancy reporting, investigations and CAPA s associated with facility and utility systems.
  • Ensured investigations were thoroughly conducted and documented within the product complaint database and appropriate CAPA assigned.
  • Performed activities on Master Material Specification and Part Specific Material Specification to support CAPA's.
  • Investigated all customer/consumer complaints and internal deviations and follow-up with corrective/preventive action (CAPA).
  • Provided consultation to assist customers with defining project phases, and proposed system capabilities.
  • Participated in audits and investigations and executed CAPA, satisfactorily meeting compliance requirements.
  • Provide oversight capabilities for the Quality Assurance department, perform nuclear worker observations.
  • Assessed manufacturing discrepancies and reviewed management investigation reports that included CAPA solutions.
  • Demonstrated capacity to function effectively in teams and independently to achieve objectives.
  • Analyzed contractor capability to effectively carry out a sound QA program.
  • Performed comprehensive statistical analyses for capability, trending & variability evaluations.
  • Review production activities and capabilities in light of contract quality requirements.

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13. Process Improvement

high Demand
Here's how Process Improvement is used in Quality Assurance Specialist jobs:
  • Identified and recommended Process Improvements to maximize efficiency, developed and implemented plans to ensure resources are allocated for achieving objectives.
  • Provided expertise on Personal Lines process improvement methodology and consults with Personal Lines Operations Management regarding process improvement opportunities and options.
  • Collaborated with QA team members and cross-functional teams in the identification and implementation of continuous quality and process improvement initiatives.
  • Facilitate employee review sessions and coordinate/participate in process improvement projects or initiatives, either directly or in support to department managers
  • Analyzed quality monitoring results to identify call center patterns and trends, make recommendations, and deliver process improvements.
  • Conducted quality assurance audits, building quality champions and process improvement initiatives in 8 production facilities and outside suppliers.
  • Provided effective and successful quality engineering support of product transitions into commercialized production and process improvement to Project Management.
  • Supported various process improvements for all residential markets to Provide consistency in evaluating port in local service request order.
  • Reviewed/co-approved over 300 documents supporting Validation, Engineering and Tech Services regarding new product development and process improvements projects.
  • Implement and deploy process improvement solutions to significantly improve the effectiveness, and efficiency of the Quality System.
  • Gather and disseminate information gained through meetings/calibration sessions to assist in development of best practices and process improvement.
  • Participated in cross-functional process improvement groups for requirements documentation, testing, tool implementation, and risk management.
  • Assist in the review and modification of different manufacturing procedures and documents as part of continuing process improvements.
  • Analyzed and evaluated processes, made recommendations for process improvement and assisted in documentation and implementation where approved.
  • Developed a Quality Process Improvement program to help all departments understand and improve performance to customer requirements.
  • Achieved cost savings in kitting and material flow operations using Lean manufacturing techniques and continuous process improvement.
  • Lead process improvement project to increase data availability of department information for use by other business groups.
  • Communicated significant issues or developments identified during quality assurance activities and provide recommended process improvements to management.
  • Researched and identified troubleshooting issue, developed, gained buy-in of senior management and implemented process improvement.
  • Performed audits of the manufacturing facility and provide recommendations for process improvements to cross functional groups.

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14. Batch Records

high Demand
Here's how Batch Records is used in Quality Assurance Specialist jobs:
  • Recognize products defects and creates warehouse receiving discrepancies by inputting data (numerical/information) into batch records and electronic data base.
  • Developed all facility batch records to meet critical documentation requirements concerning validation protocols, special studies, and competent qualifications.
  • Review of Manufacturing and Packaging Batch Records of different stages for completion and compliance with current regulatory requirements.
  • Conducted daily spot reviews of batch records and associated manufacturing activities prior to production for correctness and completeness.
  • Reviewed batch records and prepare appropriate documentation and executes release of acceptable product lots and vendor materials.
  • Reviewed manufacturing component batch records to insure processing was in compliance with existing procedures and regulations.
  • Edited production batch records as requested by customers and manufacturing personnel ensuring accuracy of processes performed.
  • Approved and released executed batch records and associated documents for scheduled product fill and product intermediates.
  • Ensured integrity and control of documentation related to clinical, stability and contract manufactured batch records.
  • Developed custom product manufacturing reports using batch records, product analysis, and manufacturing variances.
  • Perform lot file review which incorporates multiple process batch records and associated documentation.
  • Prepared and provided all necessary documents for microbiology and batch records for production.
  • Reviewed technical reports, manufacturing batch records, investigations and deviations for compliance.
  • Review of production manufacturing and packaging batch records and all quality related documents.
  • Reviewed batch records and handled deviation investigations involved in vaccine formulation process.
  • Maintained efficient filing system for instant accessibility to numerous batch records.
  • Supported customer complaint investigations by reviewing batch records and reject materials.
  • Review and release manufacturing batch records for fermentation and purification.
  • Reviewed batch records and temperature/humidity requirements for pharmaceutical packaging.
  • Review production batch records to ensure accuracy and completeness.

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15. Raw Materials

average Demand
Here's how Raw Materials is used in Quality Assurance Specialist jobs:
  • Operated various technical laboratory instruments in order to conduct a variety of chemistry tests on intermediate raw materials and finished products.
  • Inspected materials received from suppliers matched specifications * Forecasting production material needs * Monitored raw materials used in manufacturing * Operated forklift
  • Execute qualification related to new raw materials, new equipment and qualifications related to improve the currently manufacturing process.
  • Reviewed and approved documentation of data generated by laboratory analysts for new incoming raw materials and process validation.
  • Reviewed and approved deviations and investigations associated with product manufacturing disposition components, raw materials, and products.
  • Received and properly identified all raw materials with regard to customer specifications, dimensions and chemical composition.
  • Prepared, Organized and Maintained Quality Assurance Released and Rejection Raw Materials and Packaging Components Excel Monthly.
  • Designed and created database containing testing and storage requirements for raw materials which provided up-to-date information company-wide.
  • Established new guidelines for inventory receipt documents from manufacturers for incoming shipments of raw materials.
  • Performed quality inspections and approval of incoming raw materials, components and packaging materials.
  • Supervised daily microbial and chemical analysis of raw materials, intermediate and finished products.
  • Supervised quality control tests performed on incoming raw materials used in fiberglass parts fabrication.
  • Audited and worked collaboratively with raw materials and testing services suppliers and vendors.
  • Inspected all active pharmaceutical ingredients and inactive raw materials used for granulation process.
  • Perform final document and data review for raw materials via incoming inspection documentation.
  • Performed release of final filled product for distribution and raw materials for manufacturing.
  • Performed microbiological testing for finished goods, raw materials and analyzed data !
  • Develop Buy Specifications and Release Specifications for raw materials and finished product.
  • Established and maintained specifications for finished products, Stability and raw materials.
  • Performed In-coming inspections on raw materials and components used for manufacturing.

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16. GMP

average Demand
Here's how GMP is used in Quality Assurance Specialist jobs:
  • Perform QA compliance review/verification of GMP/experimental research notebooks and contribute to best practices for notebook documentation.
  • Reviewed and approved Master Production records for the timely initiation of GMP manufacturing activities.
  • Perform GMP related internal quality audits and inspections of documentation and manufacturing support operations.
  • Review, revise and approve material specifications for materials/components to ensure GMP regulatory compliance.
  • Perform internal audits and verify GMP compliance on laboratory logbooks and laboratory data.
  • Review executed batch production records ensuring compliance with approved procedures and GMP expectations.
  • Ensured all GMP documents followed current documentation practices and requirements.
  • Co-authored training materials, scheduled and facilitated GMP Refresher training.
  • Review and release GMP manufacturing associated materials.
  • Identify Quality Operations deficiencies and GMP gaps to provide quality integration solutions that comply with ICH regulations, and corporate polices.
  • Support the Quality Team enforce and update HACCP plan of the company and ensure 100% GMP compliance of the facility.
  • Conducted training and development of new colleagues and existing employees in GMP and HACCP topics to ensure performance standards were met.
  • Participate in Life Science informational presentations relative to Good Clinical Practices (GCP) and Good Manufacturing Practices (GMP).
  • Review and approve laboratory investigations, OOS (out-of-specifications), unusual results and deviations for GMP medical device testing.
  • Enhanced the site's GMP compliance status by developing and implementing processes to manage all critical documents within the EDMS.
  • Revised, updated and improved QA Standard Operating Procedures, QC test data to ensure compliance with GMP's.
  • Developed SOP's and SSOP's and trained the employees on the established GMP's by creating training program.
  • Provided QA oversight for data processing for parameter and actual readings to monitor all GMP critical equipment and status.
  • Created, generated and activated stability study protocol for drug substance and drug products according to GMP guidelines.
  • Review and approve protocol and report for equipment IQ/OQ/PQ, calibration and cleaning validation in GMP production.

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17. Management System

average Demand
Here's how Management System is used in Quality Assurance Specialist jobs:
  • Review and approve Environmental Monitoring System/Building Management System/Utilities Monitoring System/Quality.
  • Implemented all elements of the Nestle Quality Management Systems and ensured that Company operations were in compliance with local regulatory requirements.
  • Provide direction and lead the development and implementation of Quality Management Systems that meet, company, customer and regulatory requirements.
  • Lead Quality Auditor for Quality Management System, with proven history of setting and achieving quality objectives and continuously driving improvement.
  • Supported the maintenance and upkeep of the Quality Management System and participated in audits and qualification of clinical sites and vendors/suppliers.
  • Navigated both the Upstate and Downstate New York Welfare Management System database to conduct eligibility determinations and manage applicant cases.
  • Represented the Quality Assurance department during projects meeting for IT infrastructure, manufacturing operations and laboratory data management systems.
  • Performed Quality Management System audits on a regular basis which ensured safety guidelines were being followed by manufacturing personnel.
  • Developed implemented and maintained worldwide training programs for change control, specifications, procedures and electronic document management system.
  • Communicate closely with all department managers to gain input on any proposed changes to the electronic document management systems.
  • Maintain quality management system with tracking monthly quality results for improvement, organizing quality improvement meeting with suppliers.
  • Maintain efficiency and accuracy within budgetary guidelines utilizing the PWC Confirmation Management System, Lotus Notes and Confirmation.com.
  • Improved response to client time 50% by implementing automated incident management system providing incident tracking and analysis.
  • Supported manufacturing and ensured activities performed in the electronic document management system were compliant with FDA regulations.
  • Maintain current status of validation and performance of periodic reviews according to current quality management system procedures.
  • Developed and implemented corporate and private label Strategies and Quality Assurance Management Systems using Best Practices.
  • Performed computer validation (OQ) and assisted with validation activities associated with Training Management System.
  • Followed up on discrepancies while assisting in determining the effectiveness of the Quality Management System.
  • Conduct internal audits of management systems to regulatory requirements; generating reports documenting identified deficiencies.
  • Designed and maintained a web-based knowledge management system used by both internal and external customers.

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18. SQL

average Demand
Here's how SQL is used in Quality Assurance Specialist jobs:
  • Provided automated execution of retrieving and parsing relevant information from online databases using SQL.
  • Implemented MySql database to interact with GUI for online customer equipment configuration information.
  • Performed in-depth SQL query and database analysis to verify testing data integrity.
  • Perform extensive SQL queries extracted data from database for verification and validation.
  • Worked extensively with SQL queries for database integrity and data validation.
  • Maintained all software release distribution using the Informix-SQL relational database.
  • Develop reports for Chemistry Quality using custom calculator featuring SQL.
  • Performed database management/maintenance through Microsoft SQL and PostgreSQL.
  • Performed back-end testing extensively using SQL.
  • Managed database queries using SQL and applicable Query Language and reporting software tools to obtain information for financial and medical reports.
  • Created SAS programs using PROC SQL to automate the testing process and to validate the Source data with the Target data.
  • Completed functional and data testing for timetable generation suite written in VB 6, attached to a SQL server database.
  • Developed and wrote complex PLSQL queries in looking for data errors and resolving these errors in coordination with project team.
  • Constructed crystal reports upon customer request to gather critical and informational data from multiple SQL and Oracle RDBMS data sources.
  • Organized the drawing library using a naming convention/folder substructure so that drawings were easily obtainable using an SQL Database.
  • Performed DBA tasks such as detach/attach databases, creating backup and restores of the database in Microsoft SQL Server.
  • Created and troubleshot SQL queries when issues would arise and worked closely with Software Development to get issues resolved.
  • Developed SQL tools to create, extract data, and simulate multiple databases used in migration of databases.
  • Performed Security testing manually to capture Cross-site Scripting (XSS) and SQL Injection vulnerabilities across the application.
  • Used ANT commands to execute batches; Analyzed batch information and issues, using both UNIX and SQL.

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19. QC

average Demand
Here's how QC is used in Quality Assurance Specialist jobs:
  • Reviewed and approved method validation protocols and reports from QC departments and contract laboratories, including specifications and deviations.
  • Provide QA/QC support for the Manufacturing Function by Facility Quality investigation and performing real time review of critical documents.
  • Facilitated customer project and documentation review meetings, and coordinated development of QC test environment.
  • Assisted manufacturing and QC personnel with resolution of compliance issues resulting from production/QC activities.
  • Worked with Materials Management to conduct investigation in engineering, QC laboratory and utilities.
  • Simplified QC processes by creating spreadsheets that consolidated approximately forty formulation/setup documents into eight.
  • Served as Site QA/QC Coordinator for Supplier QA/QC Nuclear Safety Related documentation requirements.
  • Audited documentation to ensure accuracy and strict adherence to QC/QA standards increasing efficacy.
  • Reviewed and investigated data to establish approved QC standard references or controls.
  • Conducted investigations for out of specification QC results and equipment failures.
  • Monitored all laboratory QA/QC activities to assure optimal clinical results.
  • Audited manufacturing and QC documentations as well as manufacturing sites.
  • Established and maintained coordination/interfaces with QA/QC Team and Completion Coordinators.
  • Categorized QC findings and provided timely report to senior management.
  • Reviewed QC Stability Data tables assisting in regulatory submission process.
  • Supported QA/QC Director in formalizing and implementing Quality Systems.
  • Maintained organization of all laboratory QA/QC data
  • Interact with Manufacturing, QA, QC, Production Planning, Materials, Engineering, and Inspectors, as needed.
  • Manage specifications, test methods, expiration dating, overall accountability/theoretical yield forms, which impact all Richmond QC laboratories.
  • Provided Initial Quality Control (IQC) review of the Dose Reconstruction Case Files to make corrections and identify discrepancies.

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20. Customer Complaints

average Demand
Here's how Customer Complaints is used in Quality Assurance Specialist jobs:
  • Developed procedures for clinical manufacturing, investigated product/process deviations, product non-conformance, and customer complaints received from clinical study sites.
  • Partnered with worldwide Quality Partners/Representatives to establish Quality Agreements and to communicate and/or resolve product issues, deviations or customer complaints.
  • Investigated customer complaints and non-conformance issues, analyzing data, and identifying risks, impact and recommending solutions for further improvements.
  • Perform reviews regarding discrepancies or anomalies during Quality Assurance review including investigation of deviations, customer complaints and change controls.
  • Performed investigations and root cause analyses to ensure critical incidents were identified and escalated from received general customer complaints.
  • Investigate customer complaints, providing identifications of causes and providing corrective action to equipment to met customer's specifications.
  • Investigated and provided data on customer complaints/concerns regarding contractors' quality performance and processes which impact user satisfaction.
  • Processed internal and external customer complaints, generated Risk Evaluations, Quality Technical Communications and Field Actions.
  • Managed multiple projects related to customer complaints and product specifications to help ensure successful and timely completions.
  • Handled incoming customer complaints, responsible for sending out follow up notification and escalating to medical affairs.
  • Monitored the regulatory agency environment for updates; periodic searches of literature and customer complaints.
  • Administer all vendor and customer complaints including recovering money from suppliers and negotiating with customers.
  • Reviewed customer complaints daily and assigned to appropriate department to ensure complaints were properly handled.
  • Managed customer complaints and questions regarding products, product specifications and compliance to published monographs.
  • Document internal audits and other quality assurance activities, investigate customer complaints and non-conformance issues.
  • Conduct investigations into customer complaints and compose a letter to the customer describing the investigation.
  • Provided root cause analysis investigations for customer complaints with corrective action and preventive action methods.
  • Conducted investigation analysis for Customer Complaints, Interpreting policies and procedures in response to inquiries.
  • Investigated customer complaints and deficiency reports; initiates action to determine cause and recommend resolution.
  • Processed external and internal customer complaints for medical device cardiovascular and sterile product lines.

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21. Phone Calls

average Demand
Here's how Phone Calls is used in Quality Assurance Specialist jobs:
  • Provide communication solutions to customers by answering inbound and outbound customers' Telephone calls in response to general inquiry advertisements.
  • Ensured the accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
  • Monitored live and recorded telephone calls to ensure call center agents provided quality customer service.
  • Monitored randomly selected phone calls from technical support representatives on a daily basis.
  • Reviewed/Monitored support department phone calls in accordance to existing guidelines.
  • Monitored inbound phone calls to ensure customer satisfaction and accuracy.
  • Monitor phone calls to ensure representatives are following organization protocols.
  • Evaluate recorded phone calls using 4-category/40-subcategory quality assurance matrix.
  • Monitor Verification Representatives phone calls and provide feedback.
  • Monitored quality of incoming telephone calls.
  • Participate in reviewing phone calls received in the Phone Center with Manager and Director that the National Quality Review found questionable.
  • Conduct random telephone calls to ensure customers received the highest level of customer service and follow up on questions and/or concerns.
  • Monitor phone calls to make sure that call center employees are in compliance with the rules and regulations of the company.
  • Monitor agent phone calls between agent and customer to assure agent collected all pertinent and necessary information to complete call.
  • Listened to phone calls for all agents on the phone and evaluated them to ensure they were following business guidelines.
  • Listened to associate phone calls every month and provided feedback to help them improve the quality of service they provided.
  • Reviewed telephone calls between sales agents and customers to ensure the calls met the company s expectations of quality.
  • Involved and conducted Quality Assurance call calibration meetings observing 3 inbound phone calls taken from within the Operations Department.
  • Provided any feedback to the managers about phone calls and any information they needed to review with the representatives.
  • Monitored inbound telephone calls within the call center to ensure service meets all quality assurance standards and KPI's.

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22. Document Control

average Demand
Here's how Document Control is used in Quality Assurance Specialist jobs:
  • Generated and delivered Quality System training for all company personnel, including Document Control, ChangeControl and Records Control.
  • Revised work instructions and procedures for improvements and submitted to document control department for approval as required.
  • Managed document control to compile Mini Packets/Data Books to ensure material meets specification of customer requirements.
  • Conducted internal document control audits and investigations, completing corrective actions which streamlined document control practices.
  • Experience and detailed understanding of document control, quality control and inspection activities and requirements.
  • Perceived quality document management by conducting reviews of instrument logbooks, & document control updates.
  • Provided support and maintained the document control center as per approved company procedures and specifications.
  • Developed and implemented company-wide workshop training for continuous instruction of the electronic document control database.
  • Maintain compliance and good documentation practices in Document Control room Label Control Responsibilities.
  • Maintained internal document control system and monitored performance of outsourced manufacturing organizations.
  • Assisted in creating or revising procedures for document control and incident investigation.
  • Maintained document control procedures for maintaining control within the Quality Management System.
  • Monitored corporate quality assurance document control system with 300 corporate quality documents.
  • Document Control Program -Manage Document Control Administrator and all document control functions.
  • Issued final approval of documents submitted to laboratory's Document Control.
  • Assisted with the implementation of computerized document control program Pilgrim SmartSolve.
  • Implemented document control for temperature charts to achieve process improvement.
  • Lead the implementation of document control process improvements.
  • Document Control Coordinator for entire quality system.
  • Developed document control and record management system.

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23. Training Programs

average Demand
Here's how Training Programs is used in Quality Assurance Specialist jobs:
  • Certified Training Coordinator responsible for managing training programs, developed certification testing and certified trainees in manufacturing processes.
  • Key participant in process to develop and implement new quality assurance training programs for company-wide telephone service teams.
  • Developed, implemented and managed training programs, Standard Operating Procedures and computer system verification/validation plans.
  • Organize and maintain multiple mandatory annual training programs to comply with government and corporate security guidelines.
  • Evaluate overall staff and individual training deficiencies and develop customized group and individual training programs.
  • Develop specific training programs for enhancing process knowledge for technicians within production and distribution.
  • Conduct training needs analysis and created company-training programs as needed.
  • Developed management and staff training programs to enhance staff competency.
  • Develop and deliver training programs designed to improve job-related skills.
  • Developed training programs that support department initiatives.
  • Work with sub-committee to research computer based training programs to help improve employee competency, training and meet Federal compliance standards.
  • Develop and deliver education and training programs to promote safety and compliance for the PI's and all study team members.
  • Support with review of company procedures, training programs and operational tools related to food safety, sanitation and regulatory compliance.
  • Developed and provided workshops and training programs to assist the Executive Committee of local parents and for family services staff.
  • Maintained awareness of new services and resources; assisted in the development of policy, training programs and training materials.
  • Designed and conducted training programs for CIM (Computer Integrated Manufacturing) process, product distribution management and related systems.
  • Developed and implemented training programs (QA compliance review), trained and supervised new personnel on Quality System requirements.
  • Participate in internal or external training programs to maintain knowledge of validation principles, industry trends, or novel technologies.
  • Planned and led structured training programs for our new hires in our Customer Relations Department on a Monthly basis.
  • Analyze call quality data to identify trends in errors and develop training programs to increase team member knowledge.

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24. Technical Support

average Demand
Here's how Technical Support is used in Quality Assurance Specialist jobs:
  • Worked with manufacturing and technical support to develop a testing protocol to ensure product was within specification despite manufacturing deviation.
  • Performed quality assurance on telemarketing calls and technical support chat logs to make sure representatives complied with call/chat policy.
  • Provided technical support to automotive suppliers, including transaction processing, VAN communications and integration of enterprise systems.
  • Evaluated investigation and complaints for accuracy, logical investigation, technical support and inclusion of documented evidence.
  • Promoted from Customer Service Representative to Advanced Broadband Technical Support then to Quality Assurance Specialist.
  • Served as liaison between Technical Support and Product Development for researching and analyzing software problems.
  • Provide technical support for the development and implementation of a comprehensive records management program.
  • Provide technical support between Production and Engineering for the continuous improvement of quality performance.
  • Performed technical support call monitoring and provided detailed evaluations to a Fortune 500 company.
  • Provided technical support and direct assistance in locating services to include resolving crisis.
  • Provided effective technical support and consultation with management on food safety decision-making issues.
  • Provided technical support of manufacturing, quality control and test engineering departments.
  • Assisted Application Developers and technical support staff in identifying and resolving problems.
  • Delivered technical support to Discrepancy Investigation, Process Validation and Production groups.
  • Listened and monitored recorded and live calls received by Technical Support Specialists.
  • Provided technical support during the investigation process and mediated conflicts.
  • Provided technical support to promote international registration of GNC products.
  • Provide technical support for sales staff and manufacturing management.
  • Provided expert technical support for mechanical inspection of hardware.
  • Provided technical support and troubleshooting in Packaging Quality issues.

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25. Action Plans

average Demand
Here's how Action Plans is used in Quality Assurance Specialist jobs:
  • Delivered comprehensive reviews, provided strategic coaching, and worked one-on-one with employees to develop individual action plans for their improvement.
  • Monitored and assisted in activities regarding action plans and time frames for correcting deficiencies involving accreditation and certification standards.
  • Investigated causes of unusual trends or activities indicative of control deficiencies and developed action plans to mitigate future findings.
  • Conducted root-cause analysis on investigations to identify discrepancies; recommended remedial action plans and training to management.
  • Managed corrective/preventative action plans for 31 distribution centers and meat processing plants and followed through to completion.
  • Develop and carry-on action plans to assure continued maintenance and the improvement of existing manufacturing operations.
  • Address appeals and work to resolve issues/factors surrounding complaints and collaborating on provider termination/corrective action plans.
  • Develop and implement action plans to assure continued maintenance of regulatory compliance of the manufacturing operations.
  • Coordinated with supervisors and managers across seven departments to deliver corrective action plans for each representative.
  • Manage the corrective/preventative actions and non-conformance noted to ensure implementation and effectiveness of action plans.
  • Report customer trends to Management and develop action plans to accommodate future Quality Assurance requirements.
  • Work collaboratively with department managers to implement action plans that address processing errors.
  • Developed action plans and assisted with development of training for quality improvement strategies.
  • Developed presentations to conduct follow-up audits in support of any findings/action plans.
  • Provide feedback counseling and develop action plans for all assigned representatives.
  • Collaborate with senior management to draft internal/external corrective action/preventative action plans.
  • Evaluated corrective actions and verified completion of corrective action plans.
  • Tracked and Trended deviations and reviewed all Corrective/Preventive action plans.
  • Perform validation and or testing of formal action plans and change control for servicing and default based on developed reviewed plan.
  • Monitor and correspond with corrective and preventive action plans; document and report results ensuring quality, accuracy, and compliance.

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26. Special Projects

average Demand
Here's how Special Projects is used in Quality Assurance Specialist jobs:
  • Participate in External Audits for the Stability Program Vendor Qualification, Product Complaints Investigations and other special projects assignments.
  • Performed other duties managed/participated in special projects as delegated by Team Manager to mediate research and potential findings.
  • Performed special projects as requested by quality management and carried out technical and administrative duties as assigned.
  • Performed duties as assigned including data entry, member/physician verification, and special projects
  • Manage special projects - voluntary recall and renewing state-level Wholesale/Distribution licensing.
  • Participated with operations in special projects and validation management plans.
  • Participated in special projects as required for continuous learning.
  • Executed special projects as assigned by management.
  • Coordinated special projects and prepared statistical reports.
  • Complete special projects as instructed by management
  • Entrusted to work on special projects such as documentation disputes and propriety sensitive projects as required and assigned for quality completion.
  • Lead and/or participate on special projects, limited duration teams, and local or global initiatives such as continuous improvement teams.
  • Worked special projects as need to determine social trends of program use and fraudulent activities and provided feedback to managers.
  • Assigned to special projects involving quality review, to ensure that client's expectations concerning quality standards are being met.
  • Assisted with development of the call center training and QA process works on a variety of assigned special projects.
  • Participate in an array of special projects and subject focused auditing requested by management on an as needed basis.
  • Support additional special projects, reporting, and initiatives of the QA team as necessary to achieve department objectives.
  • Will perform other duties and responsibilities required to complete special projects as approved by the Quality Assurance Manager.
  • Led, collaborated and reported on findings of cross department special projects to regional and corporate management.
  • Perform inspections to the product in the packaging lines during the validation process and special projects.

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27. Medicaid

average Demand
Here's how Medicaid is used in Quality Assurance Specialist jobs:
  • Performed techniques, Medicare and Medicaid regulations and health insurance requirements related to a quality assurance functional program.
  • Streamline the process for Medicaid Service Coordinators to ensure that required documentations are obtained within the required time-frame.
  • Reference coverage criteria and eligibility for Medicare, Medicaid, Workers' Compensation and group/commercial insurance carriers.
  • Review Medicaid cases selected as part of the Quality Control process to assure correctness of eligibility determination.
  • Maintained extensive knowledge of Medicare, Medicaid and other insurance regulation to accurately receive payment.
  • Ensured all needed documentation was included with insurance claim per Medicare/Medicaid and/or major medical guidelines.
  • Provide Medicaid Rehabilitation Services to children who were currently residing in therapeutic foster homes.
  • Worked with Medicaid Waiver providers to ensure quality services to elderly and disabled clients
  • Assisted doctors and medical group insurance companies in gaining Medicaid authorizations for services.
  • Completed initial authorizations for outpatient and some inpatient Medicaid/State Plan reimbursable services.
  • Enrolled providers that met the eligibility requirements for accepting Georgia Medicaid Patients.
  • Participated in Joint Commission Accreditation process, Medicaid and Medicare audits.
  • Maintain Medicaid/Medicare guidelines and statutes in resolving or adjudicating provider disputes.
  • Monitored field presentations for Medicaid Manage Care enrollments application.
  • Administer quality surveys to Medicaid waiver participants.
  • Initiate corrective actions for Medicaid suspected fraud/abuse.
  • Promoted self-sufficiency to clients applying for Food Stamps, TANF and Medicaid through coaching, counseling and the assessment of needs.
  • Conduct review of EDI communication/transmission of Medicaid and patient records in EDI system to verify the acknowledgment are received and reconciled.
  • Used a Microsoft excel spreadsheet to track paperwork that was needed and would be needed to comply with Medicaid standards.
  • Verify Medicaid eligibility, Prior Authorizations, Map 552, and Patient Liability for all consumers who are provided services.

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28. Company Policies

average Demand
Here's how Company Policies is used in Quality Assurance Specialist jobs:
  • Company policies concerning employment responsibilities such as attendance, tardiness, absence, vacation, disability leave and disciplinary procedures.
  • Served as the independent reviewer on all assigned projects ensuring that documentation complies with company policies and governmental regulations.
  • Validated contract specifications against inventory system configuration details while ensuring accuracy and compliance with business specifications and company policies.
  • Assist the manufacturing departments with issues of compliance to established Company policies, Regulatory guidance or client specific requirements.
  • Reviewed validation documentation for compliance with company policies and government regulations in the Vaccines QA Validations group.
  • Audited vendor AQL and in-process inspections to ensure compliance with production specifications and company policies.
  • Monitored incoming/outgoing phone calls by account representatives; compliance with federal/state laws and company policies.
  • Documented required data for all quality assurance activities according to company policies and procedures.
  • Document data obtained during all quality assurance activities consistent with company policies and procedures.
  • Modified existing departmental procedures with new company policies as they became available.
  • Streamlined sales and customer service departments by enforcing company policies and objectives.
  • Trained new hire representatives on quality assurance procedures and company policies.
  • Create and implement company policies and procedures for ongoing quality development.
  • Maintained QA for storage, raw materials systems, database updates and annual reviews, ensuring compliance with all company policies.
  • Trained and instructed employees in job duties and company policies, and arranged for customer service training to be provided.
  • Supported the Operations all groups with issues of compliance to establish Company Policies, Regulatory guidance or client specific requirements.
  • Administer the quality assurance program as established by company policies and procedures ensuring all leave of absence claims are appropriate.
  • Reviewed progress notes and individual service plans to ensure that they were in compliance with company policies and DMAS policies.
  • Provide training and the integration of purchased company's to comply with company policies, procedures, and business rules.
  • Interpreted, accurately communicate and applied company policies, procedures and mortgage guidelines to loan officer, underwriters and clients.

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29. Ensure Accuracy

average Demand
Here's how Ensure Accuracy is used in Quality Assurance Specialist jobs:
  • Reviewed insurance survey reports including photographs and diagrams of homes/commercial buildings to ensure accuracy according to specific customer requirements.
  • Reviewed finished product stability data to ensure accuracy of results and to ensure the stability protocols were correctly followed.
  • Performed qualitative analysis of bills and cases to ensure accuracy, internal consistency and correlation of claim data.
  • Perform activities to ensure accuracy and completeness of medical documentation and evaluation processes through the distinct training phases.
  • Delivered detailed monthly review of processing procedures, communicating with external clients to ensure accuracy and compliance
  • Reviewed reports and compared to hard copy document to ensure accuracy and report anything unusual.
  • Evaluated medical claims to ensure accuracy and timeliness in processing in accordance with contractual guidelines.
  • Reviewed and revised the Anchorage tower controller technical training program to ensure accuracy and currency.
  • Proofread converted documents against originals to ensure accuracy and identified missing text or data.
  • Help Management on reviewing date from contract laboratories to ensure accuracy and regulatory compliance.
  • Utilize proprietary e-Dialog tools to ensure accuracy of mailing setup and configuration information.
  • Inspect order paperwork and supporting documentation to ensure accuracy and compliance with policy.
  • Conduct regular audits of University files to ensure accuracy and completeness.
  • Inspect merchandise for shipping preparation to ensure accuracy of delivery.
  • Calibrated calls with management and to ensure accuracy and consistency.
  • Audit and ensure accuracy and efficiency of Batch Record documentation.
  • Reviewed study data to ensure accuracy and completeness of information.
  • Analyzed mortgage applications to ensure accuracy of customer loan data.
  • Managed Account Specialist transaction audits to ensure accuracy and compliance.
  • Reviewed tool drawings and process specifications to ensure accuracy.

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30. Medical Records

low Demand
Here's how Medical Records is used in Quality Assurance Specialist jobs:
  • Processed Letters of Authorization and Letters of Protection from Attorneys along with requests for medical records and itemized statements.
  • Reviewed all Emergency Department medical records to ensure that physicians comply with CPT coding rules and other regulatory requirements.
  • Collaborated with members of the multidisciplinary team in reviewing medical records for in-house patients.
  • Set up customer accounts and obtain billing/insurance information, physician orders and medical records.
  • Review Medical Records/Charts for missing account information, and update accounts accordingly.
  • Reviewed and evaluated patients' medical records, applying quality assurance criteria.
  • Conducted audits to ensure staff are properly utilizing electronic medical records.
  • Reviewed nursing notes and patient medical records for written documentation requirements.
  • Assisted with intake coordination and quality improvement of medical records.
  • Utilized propriety Electronic Medical Records software for scanning documents.
  • Reviewed all medical records to help determine donor suitability.
  • Audited electronic and paper patient medical records.
  • Review medical records for accuracy prior to sending records by fax or mail (paper or CD depending on client request)
  • Requested medical records, faxed and scanned correspondence, monitored and prepared mail, and maintained files for appeals process.
  • Audit open and closed medical records, flag records for technical deficiencies, and record documentation compliance into reports.
  • Abstracted over 3000 medical records, looking at 16 different medical measures for 5 different insurance companies' reviews.
  • Rechecked medical records in seven (7) days to ensure deficiencies had been corrected after seven days.
  • Assisted in establishing electronic medical records system for 5 of the 13 State Supported Living Facilities across Texas.
  • Assisted with the program-based response to medical records request, FMR (focused medical reviews)8.
  • Transcribed medical records for acute care hospital, building a reputation of consistency and high accuracy.

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31. Business Requirements

low Demand
Here's how Business Requirements is used in Quality Assurance Specialist jobs:
  • Utilized extensive knowledge of financial applications to review and analyze customer business requirements as they relate to an automated financial system.
  • Followed company's Software Best Practices and Methodology to gathered, analyzed business requirements and extracted testable information per project.
  • Key player in developing a formal business requirements process in a challenging rapid development environment where previously none existed.
  • Worked with internal customers to document business requirements related to defect remediation and enhancements to current processes.
  • Analyzed complex high level business requirements, system specifications, understood business processes to determine test strategies.
  • Review business requirements and test cases/definition and system specifications to obtain a thorough understanding of the project.
  • Worked closely with Application and Interface Developers to ensure developed solutions were consistent with business requirements.
  • Coordinated with business analysts and product managers to ensure accuracy of fulfilled user and business requirements.
  • Required analysis of business requirements and design specifications to support test scenario and script development.
  • Reviewed business requirements documents while ensuring the delivered product met the expectations and standards defined.
  • Developed positive and negative testing scenarios using business requirements for System and Integration testing phases.
  • Supported the development of business requirements and provide as needed analysis for business initiatives.
  • Interact with developers and business analyst to analyze the business requirements and functional specifications.
  • Review and approve Business Requirements, Functional Designs/Requirements, and QA test strategy documentation.
  • Prepare test plans and cases by analyzing business requirements and software requirement specifications.
  • Analyzed data and performed verification & validation of business requirements based on data.
  • Reviewed functional/ business requirements and technical specifications to ensure adherence to business standards.
  • Verify that data is transformed correctly according to various business requirements and rules.
  • Analyzed business requirements, functional specification, and the required documents for testing.
  • Performed business requirements, functional/technical specification, and use case documents reviews.

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32. Monthly Reports

low Demand
Here's how Monthly Reports is used in Quality Assurance Specialist jobs:
  • Monitored calls Daily/Monthly reports Coached and provided feed back to phone operators Customer Service Collected payments New hire training
  • Generated weekly and monthly reports using database queries and integrating database with software applications.
  • Provided confidential monthly reports on employee performance that included recommendations for future development.
  • Issued monthly reports and weekly schedules to management and manufacturing personnel.
  • Reconciled loan documentations and monthly reports; completed Special Investigations.
  • Prepare and analyze weekly/monthly reports on individual and team performance.
  • Prepare monthly reports focused on quality improvement in operations.
  • Generated monthly reports to support Global Quality Metrics.
  • Submitted monthly reports to business partners and management.
  • Generated monthly reports summarizing all audit findings.
  • Prepared and submitted monthly reports and Newsletter
  • Work closely with supervisors and Customer Service Agents $ Conduct calibration sessions $ Produce and maintain daily, weekly and monthly reports
  • Measured, analyzed, trended, and compiled quantitative data in monthly reports regarding the Provider and Customer Service Satisfaction Surveys.
  • Created monthly reports for each team and presenting them to the management team which included supervisors and managers.
  • Enter data for daily, weekly, or monthly reports using Microsoft Excel, Access, and Word.
  • Perform monthly reports and trend analysis to evaluate the amount and the nature of the complaint received.
  • Prepared monthly reports for Metric and Fruit checks, daily IMREX releases, assisting with customer complaints.
  • Pull daily and monthly reports identifying loans in process to conduct quality audits against compliance guidelines.
  • Created 2 monthly reports based on the overall outcome of the Operations Department call monitoring scores.
  • Generate monthly reports on monitoring to the Director of Customer Relations & Quality Assurance and Sr.

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33. CFR

low Demand
Here's how CFR is used in Quality Assurance Specialist jobs:
  • Participated in 21 CFR electronic signature compliance and software validation completion for ARC computer system national consistency program.
  • Support Label Development initiatives to ensure complete CFR regulation compliance.
  • Wrote/Performed GMP compliance regulated documents according to CFR 211 for Process Development, Quality Assurance, Quality Control and Regulatory Affairs.
  • Participated on the industry coalition team in conjunction with the FDA to develop and implement 21 CFR Part 11 regulations.
  • Experience validating EDMS and LIMS-type systems, in-depth knowledge of 21CFR Part 11 Closed Systems Predicate Rules (requirements).
  • Ensured electronic data compliance with FDA 21 CFR Part 11 by being QA Lead for several laboratory software validation projects.
  • Conducted 21 CFR Part 11 Electronic Signatures and the DDC CTMS training that ensured staff compliance with industry regulations.
  • Executed quality processes in tissue banking and medical device, FDA requirements 21 CFR 1271 and 21 CFR 820.
  • Created or revised procedures as necessary to maintain compliance with 21 CFR 210, 211, and 820.
  • Well versed in ISO9001, ISO13485, and FDA 21 CFR Part 820*Certified ISO13485 Lead Auditor*Quality Systems Practitioner certification
  • Evaluated complaints to determine if Medical Device Reporting is necessary in accordance with 21 CFR Part 803.
  • Resulted in an audit-ready process train utilizing electronic records with documented compliance including 21 CFR Part 11.
  • Standardized CFRERR survey process, decreasing hours across Client Service, Quality Assurance and Web Programming departments.
  • Create and revise procedures as necessary to ensure practices are in compliance with 21CFR820 and ISO 13485.
  • Job Summary: Provided oversight with compliance to standard operating procedures and 21 CFR 820 QMS.
  • Administer, maintain and be accountable for all Quality Assurance functions per 21 CFR Part 111.
  • Monitored and ensured compliance of clinical studies protocols to CFR, ICH, and GCP requirements.
  • Completed the 21 CFR Part 11 and CSV Gap remediation program of corporate enterprise systems.
  • Analyzed electronic signature procedures from various sites and ensured compliance with 21 CFR Part 11..
  • Delivered 21CFR Part 11 training, Information Mapping Courses, and other GMP courses.

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34. Calibration Sessions

low Demand
Here's how Calibration Sessions is used in Quality Assurance Specialist jobs:
  • Participated in written and verbal calibration sessions with offshore Quality Teams ensuring agent contacts are scored consistently across all sources.
  • Provide assistance in preparing educational materials for front-line associates as well as facilitate calibration sessions on a quarterly basis.
  • Ensured all parties were utilizing consistent methods by leading weekly calibration sessions with outsourcing partners and strategy managers.
  • Ensured equity in the evaluation process by hosting calibration sessions with Operation Supervisors, Managers and Trainers
  • Facilitated team meetings which include weekly calibration sessions and participated in regular peer review and mentoring.
  • Participate in regular calibration sessions with the management team to ensure consistency in evaluation scoring.
  • Conducted calibration sessions to ensure that all Supervisors were evaluating according to the required guidelines.
  • Facilitated weekly call calibration sessions with quality specialists, call center agents and department supervisors.
  • Coordinated weekly and monthly call calibration sessions to ensure consistency in call evaluation.
  • Coordinated and facilitated call calibration sessions for call center management staff.
  • Facilitated calibration sessions to ensure consistency of evaluation with supervisory staff.
  • Attend and facilitate monthly calibration sessions with management to ensure accuracy.
  • Facilitated calibration sessions between call center management and Quality Assurance staff.
  • Facilitated and participated in calibration sessions with teammates and clients.
  • Participated in weekly calibration sessions with the local management team.
  • Facilitate and participate in monthly calibration sessions between call centers.
  • Perform calibration sessions with managers and technicians for scoring consistency.
  • Facilitate and participate in calibration sessions with leadership staff.
  • Coordinated weekly calibration sessions to determine direction of department.
  • Facilitated staff meetings and calibration sessions to enhance quality.

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35. Preventive Actions

low Demand
Here's how Preventive Actions is used in Quality Assurance Specialist jobs:
  • Reviewed and approved third party contractor deviation and investigation summary reports, corrective and preventive actions and change controls.
  • Lead and oversee non-conformance program; facilitating CPAR team in evaluating corrective and preventive actions for adequacy and timeliness.
  • Assist in developing and implementing corrective and preventive actions to achieve product and service quality and regulatory requirements.
  • Perform investigation of complaints or operational problems to identify root causes and effective corrective and preventive actions.
  • Evaluated Investigation Reports and all related documentation for corrective/preventive actions (CAPA) included in the investigations.
  • Investigated product defects and field claims; implemented countermeasures/preventive actions and follow-up to ensure permanent resolution.
  • Substantiated implementation of proposed corrective and preventive actions for noted non-conformance's in accordance with directives.
  • Participated in cross-functional teams to identify effective corrective and preventive actions to improve process quality.
  • Conducted quality audits, created summary findings reports and determined appropriate corrective and preventive actions.
  • Monitored manufacturing and QC operations trying to find opportunities for improvement corrective and preventive actions.
  • Managed preventive actions to prevent recurrence to policies/process violations Facilitated management review schedule and process.
  • Follow up with functional department for timely completion of corrective and preventive actions recommended.
  • Conducted and Facilitated Internal Audits, Corrective and Preventive actions, Process Improvement Initiatives.
  • Provided followed-up on Quality Assurance and Product Disposition corrective actions/preventive actions (CAPA).
  • Interact with functional departments to perform root cause analysis and identify corrective/preventive actions.
  • Performed corrective and preventive actions (CAPA) evaluation and determined effectiveness.
  • Performed internal and external audits and coordinated corrective and preventive actions.
  • Develop recommendations for corrective and preventive actions to improve program quality.
  • Monitored status of corrective and preventive actions and customer complaints.
  • Identified root causes and recommended/implemented corrective/preventive actions to avoid recurrence.

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36. UAT

low Demand
Here's how UAT is used in Quality Assurance Specialist jobs:
  • Performed evaluations and reviews of the Caregiver Program, analyzed and applied state laws and federal regulations to determine program effectiveness.
  • Promoted from part-time Regional QA Specialist position that included monitoring compliance, operations evaluation and training as needed for quality improvement.
  • Insured evaluation methods provided systematic and equitable review appropriate to the service; included methods for determining acceptability/non-acceptability of performance.
  • Identify and evaluate contractor Nonconforming Material for appropriate Engineering disposition and ensuring it is in accordance with established program processes.
  • Evaluated accounting reconciliation reports and revolving error reports in order to proactively correct any errors that may occur in processing.
  • Evaluated all features of contractor quality, including system status, functional configuration, physical configuration, and production timetable.
  • Evaluated loans for accuracy based upon established risk parameters and in accordance with conforming/non-conforming compliance with GSE/Non-GSE product restrictions.
  • Edit independent medical evaluation reports for accuracy and legal compliance providing necessary input and feedback to panel physicians.
  • Answered specific eligibility questions and interpreted policy for unusual case situations and exercised prudent judgment in all decisions.
  • Manage assigned contract programs and review of award fee evaluation functions in relation to Federal acquisition regulation specifications.
  • Perform side-by-side and quality monitoring on a weekly basis; complete evaluation/documentation; present results to departmental managers.
  • Analyzed and evaluated financial and information systems to formulate enhanced controls to guarantee data integrity and system reliability.
  • Coordinate and support on-site audits conducted by external providers, evaluate audit findings and implement appropriate corrective actions.
  • Evaluate adequacy of quality assurance standards, devise sampling procedures and directions for recording and reporting quality data.
  • Establish advanced evaluation techniques to inspect quality production and statistically measuring its performance as per the given requirement.
  • Developed observation forms and guidelines used to evaluate agent performance, ensure customer satisfaction, and generate sales.
  • Managed a team of quality assurance analyst who tested, evaluated and validated complex documentation and data.
  • Maintained a process for evaluating hardware, software and associated documentation to facilitate the evaluation process.
  • Evaluate QA procedures, reports, inspection and test/methods and other operational aspects involving assigned items/commodities.
  • Observe, assess, and evaluate logistics processes ensuring quality process execution and personnel proficiency.

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37. Powerpoint

low Demand
Here's how Powerpoint is used in Quality Assurance Specialist jobs:
  • Developed and delivered quality training curriculum via PowerPoint presentations for various departments including Supply Chain, Logistics, Production and Engineering.
  • Tested Web-based software written in VB that interacted with Microsoft PowerPoint software created by evolving e-commerce business.
  • Developed innovative PowerPoint presentations and Excel worksheets for training departments both on-site and abroad.
  • Developed PowerPoint presentations for the Manager Business Objective that included statistics and trends.
  • Generated PowerPoint presentations and other graphical illustrations for technical meetings and presentations.
  • Scheduled and conducted presentations, training, creating PowerPoint presentations.
  • Created PowerPoint Presentations for the proposal interview process.
  • Complete Calibration follow-up PowerPoint presentations.
  • Prepare PowerPoint presentations for special meetings, maintain the facilities databases of all required medical, behavioral, and information reports.
  • Create various documents: briefing presentations, user manuals, standard operating procedures (SOP) utilizing Microsoft Word and PowerPoint.
  • Develop training materials including but not limited to review guidelines, work flow processes, review tools and PowerPoint presentations.
  • Experienced software includes: PowerPoint, CICS/ESA, WordPerfect Suite, and Microsoft Office, Calyx Point 5.3.
  • Produced PowerPoint presentation for the HR Director he used to brief employees at all hands meetings.
  • Utilized LIMS database and converted data to Excel and PowerPoint files for presentations for Senior Management.
  • Used Microsoft programs such as Word, Excel, PowerPoint and Access on a daily basis.
  • Achieved computer proficiency and demonstrated knowledge of Microsoft Word, Excel, PowerPoint, etc.
  • Prepared and updated training manuals, PowerPoint Presentations, Videos, Lectures, etc.
  • Utilized Microsoft Excel, PowerPoint, Word, and Access on a daily basis.
  • Complete assigned data entry and create procedures using Microsoft Office, Excel and PowerPoint.
  • Navigate Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.

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38. Trackwise

low Demand
Here's how Trackwise is used in Quality Assurance Specialist jobs:
  • Prepared and reviewed audit and inspection documents and entered data and CAPA commitments into TrackWise electronic database.
  • Assisted with investigating, writing, and reviewing manufacturing investigations in TrackWise.
  • Supported to the Production Notification/Deviation Investigation Systems (TrackWise).
  • Used TrackWise database in initiation of deviations and tracking dispositions.
  • Updated TrackWise and LiveLink software records with investigation information.
  • Reviewed, approved, created, and updated policies and procedures for TrackWise, QA Compliance, and Site Master File.
  • Served as compliance reviewer for change requests in the TrackWise Quality Information System and adviser on the Change Control Review Board.
  • Identified and implemented corrective and preventive action (CAPA) and effectiveness check plans in TrackWise.
  • Compiled and authored the User Requirements and assisted in the configuration of TrackWise for the site.
  • Performed tracking, trending and reporting in the firm's TrackWise, LIMS and SAP systems.
  • Tracked and followed up on product complaints and lab incident reports using TrackWise and SAP.
  • Create work instructions and train employees on proper use of TrackWise and LIMS.
  • Perform training on the new TrackWise module and test scripts for validation.
  • Contributed to creation of CAPA TrackWise module for streamlined, electronic management.
  • Migrated to TrackWise these QA functions from an all paper system.
  • Certified trainer in the Investigation, CAPA and TrackWise site procedures.
  • Trained employees on TrackWise software prior to launch at company.
  • Used TrackWise software to generate and revise standard operating procedures.
  • Initiate and track completion of CAPA through the TrackWise database.
  • Acted as a liaison between TrackWise and the J.D.

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39. Sharepoint

low Demand
Here's how Sharepoint is used in Quality Assurance Specialist jobs:
  • Consolidated six content management sites into one SharePoint site, improving customer commerce, data accessibility and team collaboration.
  • Designed and created databases for publication to SharePoint site to disseminate quality compliance information.
  • Updated daily and weekly test completion status in company in-house SharePoint website
  • Created and updated documentation within SharePoint to guarantee job performance accuracy.
  • Maintain multiple SharePoint websites to facilitate controlled document storage and distribution.
  • Establish quality assurance program for SharePoint migration project.
  • Utilized SharePoint to manage and store project documentation.
  • Gained familiarity with XML documents and utilized the InfoPath interface to update and create an active SharePoint QA evaluation form.
  • Served as the point of contact to grant associates and upper management site permissions to the SharePoint QA database.
  • Designed and created site to house test cases and issues found for testing of Windows 7 with SharePoint 2010.
  • Served as the SharePoint administrator for the QA department which required the creating and editing of database content.
  • Compile installation schedule for 20 field service engineers, tracking changes and completions daily in a SharePoint database.
  • Respond to any disputes and updates in SharePoint and provide feedback to call center team leaders and managers.
  • Set up HR s first SharePoint site and assisted in the development of Policy and Compliance branches.
  • Developed automated test script for SAV for SharePoint application using WATIR: Web Application Testing in Ruby.
  • Created and updated knowledge for end users posted on the Help Desk site using FrontPage and SharePoint.
  • Designed and created site to house all bugs and issues found during testing of in-house SharePoint applications.
  • Manage SharePoint task tracking, and test results documentation for department during each test cycle.
  • Developed a SharePoint repository to track mortgage insurance claim submissions, proceeds, and curtailments.
  • Create and manage lists, libraries, and surveys in SharePoint 2007 and 2010.

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40. User Acceptance

low Demand
Here's how User Acceptance is used in Quality Assurance Specialist jobs:
  • Performed user acceptance testing on high-volume automatic call distribution system.
  • Verified defect resolution through regression testing and user acceptance testing.
  • Coordinate and facilitate user acceptance testing across the company.
  • Support Business Verification and User Acceptance Testing executions.
  • Coordinated business user acceptance testing.
  • Executed extensive user acceptance test scripts to include capturing evidence, uploading data sheets, logging, tracking and linking defects.
  • Worked closely with the business users to define and develop application requirements and user acceptance tests for use with testing.
  • Steer test case creation and execution for enhancement, functional, security, regression, and user acceptance testing.
  • Coordinated the testing efforts with UAT (User Acceptance Testing) team and resolved their findings on the application.
  • Performed Quality Assurance testing of all phases of the products before releasing to the customer for User Acceptance Testing.
  • Utilized system knowledge to address advanced transactions, problem solving and participated in User Acceptance Testing of new systems.
  • Led regression testing for new UPS Access Point application and collaborated with stakeholders participating in User Acceptance Testing.
  • Created and executed User Acceptance Testing plans, used a variety of automated and manual testing tools.
  • Performed Functional, System, Regression and user acceptance testing to support project and quality goals.
  • Performed User Acceptance Testing on different systems prior to NYS ACA Go-Live and reported software defects.
  • Organized and perform User Acceptance by involving end users and get direct feedback about the system.
  • Created use cases and test documentation for integration, performance, and user acceptance testing.
  • Conduct user acceptance testing for newly implemented applications, websites, products & IVR deployments.
  • Create user acceptance testing scripts and assist user acceptance testing sessions and reports outcomes.
  • Create and Execute User Acceptance Test Cases and Test Scenarios for AstraZeneca Pharmaceutical applications.

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41. Data Analysis

low Demand
Here's how Data Analysis is used in Quality Assurance Specialist jobs:
  • Facilitate and participate in Complaint Trending discussions, including data analysis and reporting to senior management and other functional areas.
  • Monitor automotive dealership industry sales calls, evaluate performance of sales personnel, provide quality assurance, data analysis.
  • Utilized data analysis compute tools and statistical analysis tools to provide objective data evidence to support conclusions.
  • Gather student complaint, quality information performing data analysis for the development of correction action and reporting.
  • Performed independent data analysis on Quality Assurance data collection errors for the NASA quality surveillance team.
  • Experienced performing statistical and quality data analysis and evaluation to determine supplier compliance with contractual requirements.
  • Provide guidance and training to associates to improve understanding and capability of data analysis and interpretation.
  • Complete monthly data analysis to identify specific trends and work alongside operations to alleviate them.
  • Provided investigative and data analysis support for WFI total organic carbon and microbial failures.
  • Created and instructing quality monitoring metrics for standard fraud processes based on data analysis.
  • Identified problems, performed data analysis to determine root cause and recommended alternative solutions.
  • Perform data analysis to identify various performance metrics and determine how to boost productivity.
  • Operated blueprint and precision test equipment and performed data analysis using administrative software.
  • Developed quality documents including annual quality evaluation, which includes data analysis.
  • Annotated surveillance inspection results and performed data analysis to adjust surveillance activities.
  • Conducted comprehensive data analysis to maintain detailed engineering and construction schedules.
  • Identify areas for App improvement by conducting data analysis and evaluations.
  • Conduct regular data analysis reviews for risk assessments and surveillance planning.
  • Provide recommendations for process improvement based on data analysis and investigation.
  • Developed data analysis tools for improved sequencing performance and process optimization.

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42. Quality Assurance Program

low Demand
Here's how Quality Assurance Program is used in Quality Assurance Specialist jobs:
  • Evaluate adequacy of depot methodologies for Quality Assurance Program/statistical process control/Product Assurance initiatives which assure the integrity of Depot Weapon Systems.
  • Assisted in the implementation of quality assurance programs and ensured departments met business standards and requirements.
  • Coordinated and implemented a Quality Assurance program to ensure accurate vehicle inspections and testing.
  • Communicate with management staff regarding all aspects of the quality assurance program as necessary.
  • Developed and monitored an effective quality Assurance program which was applicable to subcontractors.
  • Managed planning of quality assurance program and implemented procedures for execution.
  • Facilitated Quality Assurance program implementation, led self-empowered project teams.
  • Assisted in developing measures and procedures for quality assurance programs.
  • Developed, implemented, and monitored Quality Assurance program.
  • Developed and implemented a formalized Quality Assurance Program.
  • Participated in unit based Quality Assurance Program.
  • Implemented and maintained Vendor/Supplier Quality Assurance Program.
  • Developed and managed quality assurance programs.
  • Evaluated contractor's quality assurance program.
  • Manage project quality assurance program in most densely populated workforce investment area in Oklahoma, spanning four counties in central Oklahoma.
  • Maintain Quality Assurance program by keeping current on all applicable government regulations and guidance documents and implementing changes as needed.
  • Enforce contract standards by ensuring contractors operate within guidelines of (PWS) Performance Work Statement and Quality Assurance Program.
  • Plan, coordinate, and implement a broad range of Quality Assurance Programs and Policies and ensure adherence to standards.
  • Selected as member of a six-person team to establish a new Quality Assurance program at site's distribution center.
  • Coordinate, plan, organize, administer, evaluate and make recommendations/revisions to the maintenance Quality Assurance program.

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43. R

low Demand
Here's how R is used in Quality Assurance Specialist jobs:
  • Communicated and assisted county board personnel with resolving discrepancies to support income supplements to families supporting individuals with developmental disabilities.
  • Monitored performance improvement activities; established/maintained contact with regulatory agencies; and developed/implemented strategies to ensure attainment of required standards.
  • Coordinate stability program including tracking of stability samples, review of stability data and compilation of stability reports.
  • Coordinated Quality Assurance Program requirements and inspection of B-2 Stealth Bomber during conformity validation and flight- test operations.
  • Implemented and reviewed quality systems for a global pharmaceutical company developing medications based on sophisticated drug delivery technologies.
  • Redesigned under-performing portions of supply quality assurance program to improve tenant and contractor activities.
  • Served as member of Material Review Board exercising MRB authority for acceptance of engineering dispositions
  • Developed test plans for new practice management software features based on technical specifications.
  • Participated in weekly calibrations and meetings to review new quality initiatives and processes.
  • Utilized statistical analysis and sampling techniques to inspect manufactured parts and supplies.
  • Established risk assessments to efficiently prioritize plant coverage and maintain effective surveillance.
  • Maintained status of flight test inspection activities and configuration controlled items.
  • Lead calibrations every other month to ensure everybody is scoring correctly.
  • Facilitated positive and constructive communication to meet project goals and objectives.
  • Coordinate with Both internal test team dispersed in different geographical location.
  • Process Customer Complaint Forms and internal Discrepancy Forms using MasterControl.
  • Review phone call recordings for professional approach and technical accuracy.
  • Document internal audits as well as other quality assurance activities.
  • Maintained Quality Assurance software deployments, system administration and configuration.
  • Implemented/validated testing (OQ/PQ) for functionality and regulatory compliance.

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44. Haccp

low Demand
Here's how Haccp is used in Quality Assurance Specialist jobs:
  • Created and revised standard operating procedures and sanitation operating procedures for HACCP plan all within company software system.
  • Organized documentation such as certificates of analysis, product specification, HACCP, Kosher and Organic certifications.
  • Review HACCP documentation, charts and production paperwork for accuracy and completeness for various operating departments.
  • Monitor completion of required HACCP and allergen documentation.
  • Documented HACCP failures and initiated corrective actions.
  • Coordinated HACCP (Hazard Analysis and Critical Control Points) risk management program for distillery and bottled water operations.
  • Developed and maintained Hazard and Critical Control Plan (HACCP) and Safe Quality Food (SQF) Protocols.
  • Developed training programs that support quality initiatives that are in alignment with HACCP, Allergens, and Food Defense.
  • Team coordinate of the company's food safety program known as HACCP(Hazardous Analysis Critical Control Points).
  • Spot check work being produced in the packaging area to maintain HACCP, GMP, and SQF standards.
  • Demonstrated effectiveness and leadership in demanding, SQF, AIB, HACCP, GMP regulated and audited environments.
  • Read and properly interpret documents such as lab results, GMP Manuals, HACCP programs and procedure manuals.
  • Led a team to review and rewrite the company's HACCP-based Food Safety Management System (FSMS).
  • Monitored and implemented plant Food safety, HACCP, GMP, SPC, SOP and Total Quality Programs.
  • Work with QA Safety Specialist during HACCP and GMP inspections to ensure maximum quality safety and control.
  • Ensured compliance with all HACCP/QA records as well as training on all safety and sanitation standards.
  • Managed effective plant hygiene programs and routine plant sanitation and cleaning programs and HACCP food safety.
  • Monitored bacon production and Quality, including HACCP, belly pressing, slicing and packaging.
  • Maintain up to date records for compliance with federal, state and HACCP regulations.
  • Conducted internal Audits and inspections and be closely involved in HACCP and SQF Audits.

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45. Product Release

low Demand
Here's how Product Release is used in Quality Assurance Specialist jobs:
  • Performed Clinical trial drug product release after manufacturing and investigation of any temperature excursions once they were released to sites.
  • Prepared monthly presentation of product release, including number of quality notifications and delayed contributors, for management review.
  • Handled quality assurance and functional software testing for new product releases and enhancements with respect to design specifications.
  • Discovered errors in functionality, accuracy and usability of products, resulting in near perfect product releases.
  • Provided quality assurance oversight and product release functionality for drug products manufactured by External Contract Manufacturers.
  • Perform second person verification of data produced for completeness and accuracy for product release.
  • Reviewed, proofread and edited external customer documentation prior to product release.
  • Focused on reviewing manufacturing batch records to facilitate product release for sales.
  • Completed product release for Distribution Center through electronic control system.
  • Coordinated with project managers and forecasters to ensure product releases.
  • Performed final review of documentation for final product release.
  • Recommend final disposition of product release in inventory system.
  • Review laboratory results and approve product release.
  • Reviewed Certificate of Analysis for product release.
  • Reviewed microbiological testing for product release.
  • Batch record Review/Product Release/Label Dispense and Reconciliation
  • Performed Line clearance inspections, documentation review, and final product Release for manufacturing, bottling, and packaging operations.
  • Perform product release using SAP, ensure that batches are released on time to the established specification and marketing authorization.
  • Conducted and documented a variety of visual, functional, and dimensional testing in support of commodity and product release.
  • Review and approve batch production records, Manufacturing logs, and QC test results in support of product release.

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46. Sigma

low Demand
Here's how Sigma is used in Quality Assurance Specialist jobs:
  • Leverage an expertise in Six Sigma methodologies to monitor and measure trends, resulting in optimized operational efficiency and lowered cost.
  • Created and updated standard operating procedures for new pharmacy facility operations to Six Sigma standards with emphasis on Inventory Department.
  • Identified changes and improved efficiency for the tracking and inventory management of batch records by implementing Lean Six Sigma Methodology.
  • Determined root cause/causative agent using Define/Measure/Analyze/Improve/Control (DMAIC) investigation, Six Sigma methodology for improvements, and statistical analysis.
  • Helped prepare SLC for Six Sigma Implementation and Regional Quality Management alignment.
  • Completed year long Company Six Sigma equivalent program for Quality Engineering.
  • Utilized Six Sigma/statistical techniques to evaluate and drive continual improvement.
  • Provide organizational process using the six-sigma approach.
  • Coordinated and controlled various Quality Certification and Improvement programs (CMM L2, ISO, KAIZEN, and Six Sigma).
  • Implemented competency development (Airspeed: Lean/Six Sigma, DAWIA training, joint professional military training, and mobilization requirements).
  • Develop and implement programs and methods to accomplish the lean thinking/six sigma program, quality management systems within the industrial complex.
  • Coordinated and led various project teams to implement and maintain compliant programs and tasks using Six Sigma and Lean manufacturing programs.
  • Provide lean and six sigma training, coaching, and mentoring to team members throughout the deployment of improvement projects.
  • Served as QA team member on Lean Six Sigma Greenbelt project for developing an electronic system for Method Specifications.
  • Lead and coordinate LEAN Six Sigma Continuous Improvement initiatives using DMAIC for organizational, process, technology improvement projects.
  • Well knowledgeable in SIX SIGMA philosophy, LEAN tools and Process excellence (PE) techniques and manufacturing methodologies.
  • Participated in Sigma Lean project, reducing number of invalid defect by analyzing defect process, and enhancing tools.
  • Assisted Lean Six Sigma Coordinator with large Deputy Director s Circle project involving large amounts of employee survey data.
  • Used Six Sigma methodology and project management skills to resolve long standing customer complaint with 3 months of hire.
  • Generated $12M in savings on Supply Chain Management (SCM) software upgrade via Six Sigma approach.

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47. Osha

low Demand
Here's how Osha is used in Quality Assurance Specialist jobs:
  • Educated employees on MIOSHA-required training and conducted associate safety training.
  • Developed and maintained specifications and work instruction related to Quality and Safety as per OSHA Standards for Aerospace shuttle engine tanks.
  • Maintained and cataloged over 200 material safety data sheets (MSDS) ensuring compliance with OSHA regulations and increased environmental awareness.
  • Audit experience includes vendor qualifying audits, FDA, OSHA, DEA, Kansas Department of Health, and EPA.
  • Worked on NIOSH and OSHA contracts for the DOE, gave direction to Certified Health Physicists regarding confidential claims.
  • Maintain regulatory agency compliance with the company and government standards and policies and assure OSHA standards are met.
  • Performed weekly and monthly safety seminars and inspections to maintain OSHA, DOD, and NAVOSH safety/product standards.
  • Implemented the required OSHA and EPA guidelines to ensure that employees followed the safety guidelines.
  • Analyze work environment and personnel for Florida safety standards and OSHA requirement are being performed.
  • Authored the Ergonomics Control Plan with training for management in support of CAL-OSHA requirements.
  • Verified contractor compliance with EPA and OSHA requirements in shipping, handling hazardous materials.
  • Educated in OSHA Regulations to promote a safe work environment in compliance with employees.
  • Oversee the OSHA Compliance at the Naval Shipyards and assured Policy Procedures were followed.
  • Monitored health clinic for Occupational Safety and Health Administration Compliance (OSHA).
  • Created and facilitated HIPPA and OSHA training programs for all levels of staff.
  • Participated in the OSHA Voluntary Protection Program- A site wide safety program.
  • Chaired safety committee meetings with a focus on OSHA & regulatory compliance.
  • Created HIPAA, OSHA, Civil Rights training materials and policy updates.
  • Established system for health and safety variables to meet OSHA standards.
  • Trained to work in an OSHA VPP Star Certified safety environment.

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48. GLP

low Demand
Here's how GLP is used in Quality Assurance Specialist jobs:
  • Conducted and reported study-specific, process-based, facility audits and inspections to assess compliance with GLP regulations and industry standards.
  • Stay abreast of GLP QA industry standard and regulatory expectations through continuing education and maintenance of certification.
  • Performed internal and external GLP/GMP audits to include vendor qualification, testing facility and repository audits.
  • Conduct GLP/GMP audits/inspections of all operational and support procedures to assess compliance to international regulations.
  • Performed good manufacturing and laboratory (GMP/GLP) audits of contract laboratory and manufacturing facilities.
  • Developed and presented cross-functional department and corporate training in GLP.
  • Assist with developing and executing training for employees on quality assurance policies, programs, and initiatives and GLP regulatory Requirements.
  • Performed internal audits to R&D, Clinical Studies, and Commercial manufacturing ensuring GLP and GMP requirements were met.
  • Subject matter expert in GLP and FDA regulations, participated in SOP development and provided training on regulatory compliance.
  • Inspected critical phase testing steps during execution of GLP studies, identified discrepancies and determined appropriate action.
  • Executed these task and other duties as assigned, according to the principles of GLP and GMP.
  • Review data and COA for completeness, to assure that test results reported meets specifications and GLP.
  • Prepared and revised multiple program specific batch records and SOP's in accordance with applicable GMP/GLP's.
  • Established standardized checklists for monitoring compliance of a study with GCP, GLP, and regulatory requirements.
  • Coordinated report review activities and workload, and supervised staff for consistent application of GLP/SOP requirements.
  • Audited GLP studies and internal procedures for compliance to LyChron's Quality System and GLP regulations.
  • Reviewed/audited R&D & contract GLP study protocols, reports, laboratory notebooks and data.
  • Performed regular audits of internal and contract laboratory animal studies to assure compliance with GLP's.
  • Audited GLP interim/final reports that supported IDE, 510(k) and PMA device submissions.
  • Ensured compliance with government regulatory standards including GLP, GCP, CLIA, CAP, and ISO

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49. Company Standards

low Demand
Here's how Company Standards is used in Quality Assurance Specialist jobs:
  • Maintained an extensive database of customer information for touring guests to ensure proper accounting and gifting standards adhered to company standards.
  • Conducted quality assurance audits of shipping of physical software, assuring company standards are maintained and product integrity is preserved.
  • Led six Quality Assurance audits and performed over fifty assessments assuring company standards are maintained and product/process integrity is preserved.
  • Processed and reviewed assessments during quality check to ensure company standards were maintained and medical integrity was preserved.
  • Document all reporting projects and database objects within a project consistently to meet company standards
  • Provide high-level programming and field support to ensure daily operations achieve company standards.
  • Reviewed customer drawings to ensure compatibility and compliance of company standards and specifications.
  • Analyzed validation documentation for compliance to company standards and federal regulations.
  • Conduct continuous quality improvement audits ensuring compliance with company standards.
  • Examined and measured items for dimensional accuracy, company standards.
  • Verified linguistic and cultural pertinence based on company standards.
  • Scored performances of customer service agents based on company standards of protocol and audits of order details and records for accuracy.
  • Identify and document incidences when company standards and policies or any applicable state and or federal requirements have not been followed.
  • Performed daily safety audits of Gas, Traffic and Restoration crews according to OSHA, customer, and company standards and protocols
  • Performed all other tasks, duties, and assignments commensurate with company standards in a timely, accurate, professional manner.
  • Lead and managed Quality Assurance audits & surveillance's, assuring company standards are maintained and product integrity preserved.
  • Test product validation to ensure they meet with regulatory requirements, internal company standards, and industry current practices.
  • Satisfied customers according to company standards of quality and output by prepping and scanning documents using Kodak i4200 scanner.
  • Developed and updated Standard Operating Procedures and laboratory documentation according to GMP, ISO, and company standards.
  • Supervised three team members to ensure that excellent work and job knowledge met or exceeded company standards.

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50. Jira

low Demand
Here's how Jira is used in Quality Assurance Specialist jobs:
  • Reported defects using JIRA and helped developers reproduce the issues by isolating the cause of issues on different environments.
  • Used JIRA for error (defects) reporting and communicating between developers, product support and test team members.
  • Documented software defects, using Bugzilla/JIRA, and reported defects to software developers and project managers for correction.
  • Monitor ongoing issues using a variety of reporting tools and maintains tickets current via JIRA and IAS.
  • Generated detailed reports of the bugs, the pass-fail reports and the Test results using JIRA.
  • Worked on test results analysis and bug trucking using Quality Center and JIRA defect tracking systems.
  • Document detailed notes into JIRA, and communicate with Web Developers for escalated coding issues.
  • Document defects and track bug fixes using Bug shooting and JIRA, regression testing.
  • Log errors in JIRA change management system and follow each error through to resolution.
  • Created & managed Test plan/Test Scripts documents/Defects (JIRA) for each module.
  • Managed defects using defect tracking tools like JIRA and Microsoft Team Foundation Server.
  • Created bug reports and steps to reproduce bug using JIRA Bug Tracking website.
  • Tracked testing progress using Excel spreadsheets, Quality Center and JIRA tools.
  • Reported the bugs, Email notifications to the developers using the JIRA.
  • Assign tickets through JIRA, resolve stated issues, and document findings.
  • Administer change requests in JIRA, and performed other software CM duties.
  • Used JIRA & Confluence to document and track status of issues.
  • Maintained database software defects uncovered while testing (JIRA).
  • Monitored status using JIRA to close the bugs/cases when fixed.
  • Reported and tracked anomalies in JIRA issues tracking system.

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20 Most Common Skill for a Quality Assurance Specialist

Test Cases10.1%
Customer Service9.4%
Quality Audits8.6%
Ensure Compliance8.5%
Product Quality6.8%
ISO6.8%
Data Entry6%
Corrective Action5.5%

Typical Skill-Sets Required For A Quality Assurance Specialist

RankSkillPercentage of ResumesPercentage
1
1
Test Cases
Test Cases
7.9%
7.9%
2
2
Customer Service
Customer Service
7.2%
7.2%
3
3
Quality Audits
Quality Audits
6.6%
6.6%
4
4
Ensure Compliance
Ensure Compliance
6.6%
6.6%
5
5
Product Quality
Product Quality
5.3%
5.3%
6
6
ISO
ISO
5.2%
5.2%
7
7
Data Entry
Data Entry
4.7%
4.7%
8
8
Corrective Action
Corrective Action
4.3%
4.3%
9
9
FDA
FDA
3.4%
3.4%
10
10
Quality Standards
Quality Standards
3.2%
3.2%
11
11
Audit Procedures
Audit Procedures
3%
3%
12
12
Capa
Capa
2.9%
2.9%
13
13
Process Improvement
Process Improvement
2.8%
2.8%
14
14
Batch Records
Batch Records
2.7%
2.7%
15
15
Raw Materials
Raw Materials
2.6%
2.6%
16
16
GMP
GMP
2.4%
2.4%
17
17
Management System
Management System
2%
2%
18
18
SQL
SQL
1.7%
1.7%
19
19
QC
QC
1.6%
1.6%
20
20
Customer Complaints
Customer Complaints
1.4%
1.4%
21
21
Phone Calls
Phone Calls
1.4%
1.4%
22
22
Document Control
Document Control
1.3%
1.3%
23
23
Training Programs
Training Programs
1.2%
1.2%
24
24
Technical Support
Technical Support
0.9%
0.9%
25
25
Action Plans
Action Plans
0.9%
0.9%
26
26
Special Projects
Special Projects
0.9%
0.9%
27
27
Medicaid
Medicaid
0.9%
0.9%
28
28
Company Policies
Company Policies
0.8%
0.8%
29
29
Ensure Accuracy
Ensure Accuracy
0.8%
0.8%
30
30
Medical Records
Medical Records
0.8%
0.8%
31
31
Business Requirements
Business Requirements
0.7%
0.7%
32
32
Monthly Reports
Monthly Reports
0.7%
0.7%
33
33
CFR
CFR
0.7%
0.7%
34
34
Calibration Sessions
Calibration Sessions
0.7%
0.7%
35
35
Preventive Actions
Preventive Actions
0.7%
0.7%
36
36
UAT
UAT
0.7%
0.7%
37
37
Powerpoint
Powerpoint
0.7%
0.7%
38
38
Trackwise
Trackwise
0.7%
0.7%
39
39
Sharepoint
Sharepoint
0.7%
0.7%
40
40
User Acceptance
User Acceptance
0.7%
0.7%
41
41
Data Analysis
Data Analysis
0.6%
0.6%
42
42
Quality Assurance Program
Quality Assurance Program
0.6%
0.6%
43
43
R
R
0.6%
0.6%
44
44
Haccp
Haccp
0.6%
0.6%
45
45
Product Release
Product Release
0.6%
0.6%
46
46
Sigma
Sigma
0.6%
0.6%
47
47
Osha
Osha
0.5%
0.5%
48
48
GLP
GLP
0.5%
0.5%
49
49
Company Standards
Company Standards
0.5%
0.5%
50
50
Jira
Jira
0.5%
0.5%

28,516 Quality Assurance Specialist Jobs

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