Quality assurance specialist jobs in Jupiter, FL - 76 jobs

Who we are: Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery. Job Title: Quality Assurance Specialist - Calibrations and Audits Organizational Relationships Reports to: Quality Assurance Director Supports: Manufacturing Facilities Quality Assurance Responsibilities will include, but are not limited to: CALIBRATIONS / PEST CONTROL Calibration program management: manage calibration system spreadsheet, schedule calibrations with 3 rd party vendors, and communicate with 3rd party vendors about failures, repairs, and trends of equipment. Create POs in systems like NetSuite for approved calibration quotes and coordinate execution of services. Documentation and compliance: Maintain complete records of all calibration, maintenance, and repairs in compliance with regulations like Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Standard Operating Procedures (SOPs): Read, follow, and potentially write or revise calibration-related SOPs for new and existing equipment. External vendor management: Coordinate with 3 rd party vendors for specialized calibration services or repairs that are not performed in-house. Approve 3 rd party calibration companies and equipment vendors via supplier qualification and audit procedure. Technical knowledge: Strong understanding of calibration principles and proficiency with calibration standards, instruments, and software. Investigate and resolve major instrument-related issues and out-of-tolerance (OOT) reports. Analyze calibration data to identify trends, improve measurement processes, and minimize equipment downtime. Deviation and corrective action: Investigate and troubleshoot equipment that fails calibration. This includes documenting "out of tolerance" findings, participating in non-conformance reports, and implementing Corrective and Preventive Actions (CAPA). Act as a technical liaison between calibration, maintenance, quality, and other departments. Create metrics to monitor instrument performance and analyze trends. Participate in site-wide shutdown meetings and lead calibration projects. Preventive maintenance (PM) and repair: Manage the preventative maintenance (PM) programs for facility equipment (water system, analytical devices, manufacturing equipment) where applicable. Coordinate repairs of equipment as needed to minimize downtime and ensure reliable performance. Initiate and manage Change Controls to document modifications to instruments, processes, or calibration procedures. Enter calibration results and metadata into the Master Calibration Log; assign ID numbers and labels to new instruments and ensure scheduling of calibration services. Monitor the ISO certification status of calibration vendors. Audits: Participate in internal and external audits by regulatory agencies, acting as a subject matter expert for all metrology-related documentation. Pest control program management: manage the company pest control program in all company locations (Boca Raton and Pompano Beach) to include scheduling pest control visits on a regular and as-needed basis, maintain all records and pest control activities in compliance with regulations like Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Standard Operating Procedures (SOPs): Read, follow, and potentially write or revise SOPs pertaining to pest control program. Maintain a pest control binder that includes a facility map, a list of chemicals used, and applicable company licenses. Escort pest control and calibration service providers. Conduct and document monthly and quarterly facility inspections at Boca and Pompano; identify and escalate any hygiene, facility condition, or pest risks. AUDITS Plan and conduct GMP and GxP audits: Perform audits of manufacturing facilities, internal laboratories, and warehouse/shipping operations to ensure compliance with current Good Manufacturing Practices (cGMP) and Good Laboratory Practices (GLP). Identify risks: Analyze manufacturing processes to identify potential vulnerabilities, control gaps, and inefficiencies. Provide recommendations: Prepare and present audit reports detailing findings, identify root causes, and make recommendations for corrective and preventive actions (CAPA) to management and the audit committee. Manage remediation: Follow up on audit findings to ensure that impacted departments and management have implemented corrective and preventive action plans effectively. Monitor regulatory trends: Stay informed about current regulatory trends, agency findings (e.g., FDA warning letters), and changes to regulations that should be reflected in company operations. Support external audits and inspections: Assist in preparing the company for audits and inspections by clients, health authorities, or other regulatory bodies (FDA, DBPR, ISO). Review quality systems: Evaluate the quality management system to ensure adherence to company standards and to drive continuous improvement in processes. Audit IT systems: Assess the security and control of information technology systems, including data integrity, cybersecurity measures, and electronic records. Examine training records of audited departments to ensure employee qualifications are current, identify gaps in required training, and verify compliance with regulatory and internal requirements. Provide training: Educate and train internal staff in audit, compliance, and inspection techniques. Experience: 3-5 years of experience in calibration or metrology, preferably within a regulated industry like drug, food/supplement, or medical devices. 3-5 years of experience in auditing, preferably within a regulated industry like drug, food/supplement, or medical devices. Regulatory knowledge: Comprehensive knowledge of industry regulations, such as GMP, GDP, 21 CFR Part 211, and relevant ISO standards. Problem-solving skills: Ability to recognize compliance problems quickly and conduct root-cause analysis. Communication skills: Strong written and verbal communication to explain technical information and document findings in reports. Strong written and verbal communication skills in English are essential for this role. Soft skills: Ability to work within groups to accomplish goals. Interpersonal skills are necessary for effective interviewing, investigation, and reporting. The ability to work independently, manage multiple priorities, and maintain discretion with confidential information is also critical. Education: A minimum of an associate's degree in a technical or scientific field is required. Bachelor's degree preferred. Equal Employment Opportunity Cosmetic Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Employee Acknowledgement: PRINT NAME SIGN NAME DATE Signature of Cosmetic Solutions Representatives: TITLE PRINT NAME SIGN NAME DATE HUMAN RESOURCES DEPARTMENT MANAGEMENT

Job DescriptionYour Path to Ensuring Excellence At Valve Research & Manufacturing, we value precision and a commitment to quality. As a Mechanical Quality Assurance Specialist, your role encompasses meticulous inspection of incoming components, assemblies in progress, and finished products, aligning with engineering plans, specifications, and industrial criteria. Your Daily Mission Evaluating parts at various stages against detailed engineering blueprints and standards. Utilizing a suite of measuring tools, including calipers, micrometers, and bore gauges. Documenting First Article Inspections (FAI) to meet AS9102 criteria. Highlighting and recording any non-conformance in materials, such as dimensional inaccuracies or surface defects. Collaborating with production and quality teams to troubleshoot and correct quality issues. Your Expertise 2-5 years immersed in quality inspections within manufacturing environments, preferably in aerospace or precision machining. Mastery in measuring crucial dimensions precisely as ±.0005”. Competence in interpreting engineering drawings with GD&T. Savvy with precision measuring instruments and common software applications. Solid ability to complete reports for AS9102 First Article Inspections. Detail-oriented approach and problem-solving fervor, capable of working autonomously. Readiness to undergo background and drug screening. Valued Experience Exposure to the aerospace sector. Proficiency in visual inspections for special processes like heat treating. Familiarity with ISO/AS quality management protocols. Experience with CMM and Keyence Visual System Machine. Why VRM is Your Next Step We offer attractive compensation and extensive benefits. Work in a stable, expanding company with a commitment to precision. Take charge of your quality career today at Valve Research & Manufacturing! The VRM Vision Join an industry leader aiming for growth and a brighter future through innovation and excellence. Be part of our journey in revolutionizing the aerospace and oceanographic sectors. EEO Statement: Valve Research & Manufacturing Company believes that all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants because of such individua's race, color, religion, sex (including gender), sexual orientation, national origin, ancestry, age, martial status, disability, veteran status, genetic information, or any other basis prohibited by federal, state, or local law. Equal employment opportunity will be extended to all persons in all aspects of Valve Research & Manufacturing company-employee relationship, including recruitment, employment, training, promotion, transfer, corrective action, working condition, compensation, employee benefits, layoff, and termination.

Job Title: Quality Assurance Specialist - Home Inspections Deerfield Beach, FL | Onsite | Monday-Friday, 8:30 AM-5:00 PM About the Role We're looking for a highly detail-oriented and quality-driven individual to join our team as a Quality Assurance Specialist. In this role, you'll be responsible for auditing completed home inspections to ensure accuracy, compliance, and consistency with industry standards and internal procedures. You'll also contribute to our claims review process, comparing inspection findings with insurance claims to identify pre-existing damage and support legal documentation. This is an essential role in maintaining the high standards we're known for-and we're looking for someone who takes pride in getting things right, down to the smallest detail. What You'll Do Audit inspection reports to verify completeness, accuracy, and adherence to our Standard Operating Procedures (SOPs). Review various inspection types, including wind mitigations, four-point, roof certifications, opening protections, and full inside/outside inspections. Provide feedback to inspectors on errors, inconsistencies, or missed items, helping to improve overall quality and compliance. Support claims reviews by comparing inspection reports to insurance claim inspections, identifying pre-existing damages, and documenting findings clearly. Work with leadership to present audit findings, highlight performance trends, and identify areas for improvement. Recommend improvements to current QA processes and SOPs that help increase accuracy and efficiency. Communicate with clients and agents to explain inspection outcomes and resolve concerns with professionalism. Contribute to internal reporting, summarizing audit trends, inspector performance, and rejection reasons. What We're Looking For Experience in home inspections, quality assurance, or insurance claim review. Strong understanding of home inspection types and standards (wind mitigation, four-point, etc.). Analytical mindset with an eagle eye for details and inconsistencies. Comfortable giving and receiving feedback with professionalism and clarity. Ability to work independently but also collaborate effectively with management and team members. Excellent communication and writing skills. Familiarity with insurance claims, SOPs, and legal documentation is a plus. A proactive, solutions-oriented mindset. Why Join Us Make a meaningful impact by helping ensure high-quality work that protects homeowners and supports accurate insurance decisions. Be part of a supportive, quality-focused team where your attention to detail is truly valued. Contribute to the development of new systems and processes as our company grows and evolves. If you take pride in precision, are passionate about quality, and enjoy helping others improve, we'd love to hear from you. Apply today and be part of a team that sets the standard in home inspections.

* Perform donor record file review * Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual * Review medical reports and communication * Perform reviews of equipment incidents * Verification and release of sample shipment * Responsible for the inspection and release of incoming supplies * Initiate deviation reports as needed * Perform Weekly employee observations * Assist the Manager of Quality Assurance with compliance of all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), Occupational Safety and Health Administration (OSHA), and internal company procedures * Reviews the documentation of unsuitable test results and the disposition of the associated units In the absence of the Manager of Center Quality Assurance: * Conduct root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product * Review of equipment records and donor system information, if applicable, to approve out of service equipment for use * Review and approval of deferred donor reinstatement activities * Review lookback information * Waste shipment review * Initiates investigations and reports any supplies that have not met quality specifications and requirements before use * Review medical incident reports and documentation Qualifications * High school diploma, GED or equivalent required. Associates degree preferred or a minimum of (3) three to (6) six months quality or plasma industry experience required. Requirements * Strong verbal and written communication skills * Must have above average problem-solving and decision-making abilities * Proficiency with computers * Must have explicit attention to detail * Must have excellent analytical skills, organization skills, and follow-up * Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals * Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables Physical Requirements * Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear * Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee * Manual dexterity to perform all phases of donor plasmapheresis * Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc. * Ability to stand for extended periods of time for up to four (4) hours at a time * Ability to lift, tug, pull up to fifty (50) pounds

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities * Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. * Developing and enforcing quality standards and procedures, ensuring all team members follow them. * Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage * Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. * Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. * Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. * Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. * Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. * Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. * Identification and implementation of new tools and technologies to enhance the quality assurance processes. * Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: * Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. * 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. * Proven experience managing QA teams, including training, performance management, and team development. * In-depth knowledge of quality assurance methodologies, tools, and frameworks. * All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. * In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. * Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. * Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). * Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. * Writing and executing SQL queries, working with XML and JSON file formats. * Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. * Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development * Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. * Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. * Experience cross-browser and cross-device testing on iOS and Android platforms. * Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. * Strong analytical and problem-solving abilities with attention to detail. * Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. * Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: * Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). * Industry experience in Warranty, Insurance, or Customer Service domains. * Experience with Content Management Systems. * Familiarity with Oracle Financials.

At Petfolk, we're reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Quality Assurance & Customer Feedback Manager Employment Type: Full-time Location: Boca Raton, FL (Preferred) or New York City, NY Department: Virtual Care Center Reports to: Director of Virtual Operations, Virtual Care Center FLSA Status: Exempt Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish "State of Quality" reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present "State of Quality" reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Petfolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

We are seeking a dedicated Quality Assurance Specialist to ensure that all product quality complaints are handled efficiently and in accordance with our rigorous company procedures. This role involves collaborating with external partners and internal departments to conduct thorough root cause analyses and enhance procedural compliance. Responsibilities * Ensure all product quality complaints are properly initiated, investigated, and responded to following company procedures. * Work with external partners and customers to gather necessary information for robust root cause analysis. * Collaborate with functional departments to identify additional procedural controls for compliance improvement. Essential Skills * Proficiency in quality assurance and data entry. * Experience with Electronic Quality Management Systems such as TrackWise, Master Control, Veeva. * Ability to use Microsoft Word and Excel effectively. Additional Skills & Qualifications * Associate's Degree in a Scientific Field. * Good understanding of current regulatory requirements related to market complaints. * Strong working knowledge of market complaints and root cause analysis processes. * Excellent technical writing skills with a strong command of the English language. Work Environment This role operates within a lab environment regulated by FDA and GMP standards. The position is a first shift role, Monday through Friday, from 8 am to 5 pm. This opportunity is within a large pharmaceutical company, offering the potential for hands-on lab experience and possible long-term opportunities contingent on openings post-assignment completion. Job Type & Location This is a Contract to Hire position based out of Pompano Beach, FL. Pay and Benefits The pay range for this position is $25.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pompano Beach,FL. Application Deadline This position is anticipated to close on Jan 21, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Voloridge Health, headquartered in Jupiter, FL, is a proactive healthcare technology company. We develop advanced tools to deliver predictive, personalized insights to empower individuals and organizations to make data-driven decisions, promoting longer, healthier lives. Voloridge Health is dedicated to developing a data-science-driven approach to assess, track, and improve healthspan. Founded in 2023 with the same data science background that has propelled its sister company, Voloridge Investment Management, as an award-winning quantitative hedge fund. Voloridge Health is seeking a QA Engineer Intern to assist in analyzing the functionality of web and mobile applications, data pipelines, and designing automated tests to validate their functionality, performance and stability. Summary of Job Functions * Develop and execute automated testing including Unit, API, and UI testing * Assist in extending and executing test plans and strategies for mobile and web applications * Identify, report, and track software bugs and inconsistencies * Collaborate with the QA team to maintain documentation for testing procedures and results Minimum Requirements * Ability to work onsite in our Jupiter, Florida office (not a remote role) * Completion of at least three years of an undergraduate or graduate degree program in Computer Science or equivalent field of study * Basic knowledge of software testing processes and tools * Experience with programming, or scripting languages such as Python/C# Preferred Skills and Previous Experience * Experience testing cloud hosted applications * Basic familiarity with CI/CD pipelines * Proficiency with technologies used for data analysis, for example, SQL, JSON, Pandas Benefits * Fully paid housing if applicable * Uber stipend to cover most transportation costs * Free breakfast, lunch and snacks on-site daily * Gym membership included Voloridge Health is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.

Voloridge Health, headquartered in Jupiter, FL, is a proactive healthcare technology company. We develop advanced tools to deliver predictive, personalized insights to empower individuals and organizations to make data-driven decisions, promoting longer, healthier lives. Voloridge Health is dedicated to developing a data-science-driven approach to assess, track, and improve healthspan. Founded in 2023 with the same data science background that has propelled its sister company, Voloridge Investment Management, as an award-winning quantitative hedge fund. Voloridge Health is seeking a QA Engineer Intern to assist in analyzing the functionality of web and mobile applications, data pipelines, and designing automated tests to validate their functionality, performance and stability. Summary of Job Functions Develop and execute automated testing including Unit, API, and UI testing Assist in extending and executing test plans and strategies for mobile and web applications Identify, report, and track software bugs and inconsistencies Collaborate with the QA team to maintain documentation for testing procedures and results Minimum Requirements Ability to work onsite in our Jupiter, Florida office (not a remote role) Completion of at least three years of an undergraduate or graduate degree program in Computer Science or equivalent field of study Basic knowledge of software testing processes and tools Experience with programming, or scripting languages such as Python/C# Preferred Skills and Previous Experience Experience testing cloud hosted applications Basic familiarity with CI/CD pipelines Proficiency with technologies used for data analysis, for example, SQL, JSON, Pandas Benefits Fully paid housing if applicable Uber stipend to cover most transportation costs Free breakfast, lunch and snacks on-site daily Gym membership included Voloridge Health is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.

Lupin is comprised of a fast growing, innovative and robust team of manufacturing, Research and Development and commercial divisions. Together these entities make up the generic and branded U.S. business. Lupin has a significant generic pipeline, and a branded focus on women's health. Our first Research and Development facility in the US is located in Coral Springs, Florida which focuses on generic and branded orally inhaled and nasal drug products. Somerset, New Jersey is home to one of Fifteen commercial manufacturing sites globally and the only commercial manufacturing facility in the United States for Lupin, as well as additional Research and Development teams. Lupin is prided on being people-focused and centered around how impactful we are with our customers. Dollars are not a measure of success but rather the people we help along the way. Responsibilities Role Summary Quality Assurance Associate independently performs tasks with minimal supervision ensuring compliance with LIRC Quality Assurance programs and procedures, and all applicable predicate rules. Assists in the maintenance of Quality Systems and develops new controls and procedures that are appropriate and effective as part of continuous Quality Improvement activities at the site. Ensures that Laboratory and Manufacturing functions are operating in full compliance with the Current Good Manufacturing Practices (cGMPs), regulatory requirements, company procedures and continuous improvement. Essential Duties and Responsibilities Participate in the design and development of Lupin's Quality Systems and provide support of continuous improvement and management of Quality Systems. Issuance of GMP documents i.e. logbooks, notebooks, batch records, etc. Release of cleanrooms after cleaning activities. Inspection and release of GMP area prior to manufacturing activities. Inspection of incoming materials, in process and finished products. Provide support in the review of cGMP documentation, including, but not limited to specifications, standard operating procedures/ test methods, and batch records. Support internal and to 3rd party audits at LIR site. Facilitate quality-related training and mentoring, where required. Partnership with other functional areas (Operations, Product Development, Quality Control, Engineering and Facilities, Manufacturing, and Supply Chain) to ensure site continuous compliance. Support employee training program. Management of QA retain samples and archival of GMP documents. Provide support in the documentation of investigations and Root Cause Analysis. Perform other QA duties as assigned. Qualifications Education & Experience A Bachelor's Degree (B.S.) in Chemistry, Biology, Microbiology or Pharmacy related field is preferred. A minimum of 1-3 years' experience in an FDA-regulated or Pharmaceutical/Medical Device manufacturing environment. A thorough knowledge of cGMP regulations as they apply to Drugs and Medical Devices is required. Relevant experience with laboratory and manufacturing functions along with GMP quality assurance functions is required. Ability to enforce adherence to internal quality policies, procedures and cGMP. Ability to interface and work with a diverse group of departments and individuals is required. Must be team oriented with excellent interpersonal skills. Must have the ability to express regulatory requirements clearly and understandably. Must possess good oral and written skills in the English language. Availability to work in second shift. Lupin is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law. Physical Requirements The physical requirements of the position generally include: standing, walking, sitting, using hands and fingers, reaching with hands and arms, talking and hearing. In some circumstances, bending, kneeling, crouching, stooping, and crawling may apply. This position may require lifting up to 15 pounds occasionally. Generally work is performed in an office environment. Search Firm Representatives Please Read Carefully Lupin USA, and its Affiliates does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms for any current openings at our company without a valid written search agreement in place will be deemed the sole property of Lupin. No fee will be paid in the event a candidate is hired by Lupin as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, No phone calls or emails

The Clinical Documentation Specialist is responsible for improving the overall quality and completeness of clinical documentation within the electronic health record. Facilitates modifications to clinical documentation through extensive interaction with physicians, nursing, other patient caregivers, and coding staff. Ensures the accuracy and completeness of clinical information used for measuring and reporting physician and medical center outcomes. Works closely with coding to assist and/or coordinate in resolving documentation and coding discrepancies. Provides documentation training to clinicians and provides ongoing support. Ensures that documentation practices and processes comply with applicable regulatory guidelines and requirements. Participates in special projects when necessary. Job Responsibilities: * Manages assignments and projects as assigned. * Participates in the daily operations and activities of the Clinical Documentation Improvement (CDI) program to continually enhance documentation. * Utilizes most current documentation tools available. * Regularly and effectively communicates with clinical staff. * Collaborates with coding in an effort to maintain coding and documentation quality and compliance. Ensures that coding process and guidelines meet State and Federal requirements and standards. * Works with the medical staff to continuously improve clinical documentation to facilitate accurate coding through the use of compliant physician queries, when appropriate. * Facilitates communication of various professionals to support organizational goals related to documentation integrity, compliance, quality and coding. * Assists in development and delivery of education for both clinical and non-clinical staff. * Meets performance standards by setting goals and objectives, prioritizing work, and using available resources efficiently and effectively. * Stays abreast of the latest developments, advancements, and trends in the field of documentation improvement and coding by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and maintaining certification or licensure. Integrates knowledge gained into current work practices. * Participates in the training of new employees as needed. * Ensures that work is completed accurately and according to schedule. Minimum Qualifications: Current registered nurse (RN) license with a Bachelor's Degree in Nursing plus 2 years of experience in acute care, health care administration or commensurate experience. Certified Clinical Documentation Specialist (CCDS) or Certified Documentation Integrity Practitioner (CDIP) credential must be obtained within one year of hire. Experience with ICD-10-CM/PCS coding and DRG assignment. Outstanding oral, written and interpersonal skills. Demonstrated knowledge and clinical experience relevant to clinical and regulatory aspects of care and reimbursement. Preferred Qualifications: CCDS or CDIP upon hire plus 2 years of clinical documentation improvement experience

The Clinical Documentation Specialist is responsible for improving the overall quality and completeness of clinical documentation within the electronic health record. Facilitates modifications to clinical documentation through extensive interaction with physicians, nursing, other patient caregivers, and coding staff. Ensures the accuracy and completeness of clinical information used for measuring and reporting physician and medical center outcomes. Works closely with coding to assist and/or coordinate in resolving documentation and coding discrepancies. Provides documentation training to clinicians and provides ongoing support. Ensures that documentation practices and processes comply with applicable regulatory guidelines and requirements. Participates in special projects when necessary. Job Responsibilities: Manages assignments and projects as assigned. Participates in the daily operations and activities of the Clinical Documentation Improvement (CDI) program to continually enhance documentation. Utilizes most current documentation tools available. Regularly and effectively communicates with clinical staff. Collaborates with coding in an effort to maintain coding and documentation quality and compliance. Ensures that coding process and guidelines meet State and Federal requirements and standards. Works with the medical staff to continuously improve clinical documentation to facilitate accurate coding through the use of compliant physician queries, when appropriate. Facilitates communication of various professionals to support organizational goals related to documentation integrity, compliance, quality and coding. Assists in development and delivery of education for both clinical and non-clinical staff. Meets performance standards by setting goals and objectives, prioritizing work, and using available resources efficiently and effectively. Stays abreast of the latest developments, advancements, and trends in the field of documentation improvement and coding by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and maintaining certification or licensure. Integrates knowledge gained into current work practices. Participates in the training of new employees as needed. Ensures that work is completed accurately and according to schedule. Minimum Qualifications: Current registered nurse (RN) license with a Bachelor's Degree in Nursing plus 2 years of experience in acute care, health care administration or commensurate experience. Certified Clinical Documentation Specialist (CCDS) or Certified Documentation Integrity Practitioner (CDIP) credential must be obtained within one year of hire. Experience with ICD-10-CM/PCS coding and DRG assignment. Outstanding oral, written and interpersonal skills. Demonstrated knowledge and clinical experience relevant to clinical and regulatory aspects of care and reimbursement. Preferred Qualifications: CCDS or CDIP upon hire plus 2 years of clinical documentation improvement experience

Are you looking to make a difference in patients' lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most - at home. Pinnacle Home Care, Florida's largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we're looking for a Documentation Management Specialist to join our award-winning team. Key Responsibilities Monitor new referrals throughout the day to ensure accuracy and that Starts of Care (SOC) are processing according to the order. Review referrals brought in from the previous night's processing to ensure all information is correct in relation to attending and/or signing MD and facility. Review the EOD Report daily for your branch(es) and the Care Coordinator (CC) team to ensure all referral documents are received and completed and that assignments are correct in KanTime. This includes the CC assignment, Ordering MD or Facility, and Signing MD. Travel with CCs to referral partner offices and develop relationships with them, learn each account's referral patterns, and determine their preferred delivery method. Update and manage delivery methods in KanTime as necessary. Travel regularly in the field to referral partner offices to obtain signatures for current or outstanding orders. Work with referral partners to obtain outstanding paperwork when a CC is no longer working within the agency or at the branch. Monitor KanTime to ensure the physician information is correct on the profile page, and research and correct any errors in that profile. Submit Smartsheet for changes to CC's assigned referral sources (MD's, facilities/hospitals, etc.) or any other KanTime information that requires updates. Document in KanTime daily the work performed to obtain current or outstanding orders by date, action, and follow-up date. Follow-up on the previous week's activity. Assist with the escalation of orders by working with the home office, referral partner, and CC, including obtaining approval from the RDS to escalate outstanding orders to the branch Medical Director for signature. Participate in meetings to discuss and provide updates on outstanding F2F, hand carry, orders, escalations, and communicate plans to obtain missing documents. Print and prepare orders for each CC and discuss a plan for obtaining signatures on a weekly basis. Be available to send outstanding orders/F2F/hand carry orders to the CC if they are in a referral sources office and will obtain signature during that visit. Run F2F and orders reports on a weekly basis and work with CC to ensure orders are complete within 14 days or as appropriate according to the patient's case. Review potential write-off accounts with RDS to determine a plan for resolution or submission for write-off. Communicate professionally with all departments to resolve outstanding orders. Respond promptly to all inquiries with a resolution to concerns and or discrepancies in a timely manner. Comply with HIPAA regulations on all accounts. Qualifications Must have a high school diploma or equivalent. Must have previous experience working with an EMR system. Excellent communication, organizational, and time management skills. Advanced typing, computer skills (MS Office), and the ability to multitask across multiple software systems while maintaining the integrity of the data. Excels in a deadline driven environment Ability to remain productive when faced with high workloads and deadlines. Why Choose Pinnacle? Growth & Stability: Over two decades as Florida's largest home health agency. Competitive Benefits & Perks: Including an employee referral program where you can earn rewards. Recognized Excellence: Ranked as a USA Today Top Workplace. Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment. Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics. Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

Job Title: Clinical Documentation Specialist (RN/LPN) - Full Time Schedule: Monday to Friday, 9:00 AM - 5:00 PM Department: Clinical Reports To: VP of Clinical Operations Company: Revival Home Health Care Position Summary: Revival Home Health Care, a certified and respected home health agency, is seeking a dedicated Clinical Documentation Specialist (RN or LPN) to join our Clinical team. This is a full-time, on-site role responsible for auditing and reviewing patient charts to ensure compliance with all New York State Department of Health (DOH) regulations and standards, as well as internal clinical documentation policies and procedures. Key Responsibilities: Conduct detailed audits of clinical documentation for accuracy, completeness, and regulatory compliance Review and validate OASIS assessments, visit notes, care plans, and physician orders Ensure appropriate and accurate ICD-10 coding aligned with current home health guidelines Identify documentation trends and collaborate with clinical staff to provide training and feedback Support internal quality assurance and performance improvement initiatives Generate audit reports and present findings to leadership for follow-up actions Participate in team meetings to support clinical quality improvement efforts Maintain up-to-date knowledge of DOH, CMS, and other relevant regulatory updates Qualifications: Active RN or LPN license in New York State or Florida Minimum of 1 year of home health care experience Strong knowledge of clinical documentation practices and standards OASIS and ICD-10 coding experience strongly preferred Exceptional attention to detail and analytical skills Strong communication and interpersonal abilities Proficiency in EMR systems and Microsoft Office Suite Why Join Revival Home Health Care? Join a mission-focused team dedicated to excellence in patient care Work in a supportive and collaborative clinical environment Gain professional development opportunities Enjoy a competitive salary and full benefits package

Job Description Who we are: Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery. Job Title: Quality Assurance Specialist - Calibrations and Audits Organizational Relationships Reports to: Quality Assurance Director Supports: Manufacturing Facilities Quality Assurance Responsibilities will include, but are not limited to: CALIBRATIONS / PEST CONTROL Calibration program management: manage calibration system spreadsheet, schedule calibrations with 3rd party vendors, and communicate with 3rd party vendors about failures, repairs, and trends of equipment. Create POs in systems like NetSuite for approved calibration quotes and coordinate execution of services. Documentation and compliance: Maintain complete records of all calibration, maintenance, and repairs in compliance with regulations like Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Standard Operating Procedures (SOPs): Read, follow, and potentially write or revise calibration-related SOPs for new and existing equipment. External vendor management: Coordinate with 3rd party vendors for specialized calibration services or repairs that are not performed in-house. Approve 3rd party calibration companies and equipment vendors via supplier qualification and audit procedure. Technical knowledge: Strong understanding of calibration principles and proficiency with calibration standards, instruments, and software. Investigate and resolve major instrument-related issues and out-of-tolerance (OOT) reports. Analyze calibration data to identify trends, improve measurement processes, and minimize equipment downtime. Deviation and corrective action: Investigate and troubleshoot equipment that fails calibration. This includes documenting "out of tolerance" findings, participating in non-conformance reports, and implementing Corrective and Preventive Actions (CAPA). Act as a technical liaison between calibration, maintenance, quality, and other departments. Create metrics to monitor instrument performance and analyze trends. Participate in site-wide shutdown meetings and lead calibration projects. Preventive maintenance (PM) and repair: Manage the preventative maintenance (PM) programs for facility equipment (water system, analytical devices, manufacturing equipment) where applicable. Coordinate repairs of equipment as needed to minimize downtime and ensure reliable performance. Initiate and manage Change Controls to document modifications to instruments, processes, or calibration procedures. Enter calibration results and metadata into the Master Calibration Log; assign ID numbers and labels to new instruments and ensure scheduling of calibration services. Monitor the ISO certification status of calibration vendors. Audits: Participate in internal and external audits by regulatory agencies, acting as a subject matter expert for all metrology-related documentation. Pest control program management: manage the company pest control program in all company locations (Boca Raton and Pompano Beach) to include scheduling pest control visits on a regular and as-needed basis, maintain all records and pest control activities in compliance with regulations like Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Standard Operating Procedures (SOPs): Read, follow, and potentially write or revise SOPs pertaining to pest control program. Maintain a pest control binder that includes a facility map, a list of chemicals used, and applicable company licenses. Escort pest control and calibration service providers. Conduct and document monthly and quarterly facility inspections at Boca and Pompano; identify and escalate any hygiene, facility condition, or pest risks. AUDITS Plan and conduct GMP and GxP audits: Perform audits of manufacturing facilities, internal laboratories, and warehouse/shipping operations to ensure compliance with current Good Manufacturing Practices (cGMP) and Good Laboratory Practices (GLP). Identify risks: Analyze manufacturing processes to identify potential vulnerabilities, control gaps, and inefficiencies. Provide recommendations: Prepare and present audit reports detailing findings, identify root causes, and make recommendations for corrective and preventive actions (CAPA) to management and the audit committee. Manage remediation: Follow up on audit findings to ensure that impacted departments and management have implemented corrective and preventive action plans effectively. Monitor regulatory trends: Stay informed about current regulatory trends, agency findings (e.g., FDA warning letters), and changes to regulations that should be reflected in company operations. Support external audits and inspections: Assist in preparing the company for audits and inspections by clients, health authorities, or other regulatory bodies (FDA, DBPR, ISO). Review quality systems: Evaluate the quality management system to ensure adherence to company standards and to drive continuous improvement in processes. Audit IT systems: Assess the security and control of information technology systems, including data integrity, cybersecurity measures, and electronic records. Examine training records of audited departments to ensure employee qualifications are current, identify gaps in required training, and verify compliance with regulatory and internal requirements. Provide training: Educate and train internal staff in audit, compliance, and inspection techniques. Experience: 3-5 years of experience in calibration or metrology, preferably within a regulated industry like drug, food/supplement, or medical devices. 3-5 years of experience in auditing, preferably within a regulated industry like drug, food/supplement, or medical devices. Regulatory knowledge: Comprehensive knowledge of industry regulations, such as GMP, GDP, 21 CFR Part 211, and relevant ISO standards. Problem-solving skills: Ability to recognize compliance problems quickly and conduct root-cause analysis. Communication skills: Strong written and verbal communication to explain technical information and document findings in reports. Strong written and verbal communication skills in English are essential for this role. Soft skills: Ability to work within groups to accomplish goals. Interpersonal skills are necessary for effective interviewing, investigation, and reporting. The ability to work independently, manage multiple priorities, and maintain discretion with confidential information is also critical. Education: A minimum of an associate's degree in a technical or scientific field is required. Bachelor's degree preferred. Equal Employment Opportunity Cosmetic Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Employee Acknowledgement: PRINT NAME SIGN NAME DATE Signature of Cosmetic Solutions Representatives: TITLE PRINT NAME SIGN NAME DATE HUMAN RESOURCES DEPARTMENT MANAGEMENT

Job Description IT QA Manager We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Employment Type: Full-time Department: Virtual Care Center Reports to: Director of Virtual Operations, Virtual Care Center FLSA Status: Exempt Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish “State of Quality” reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present “State of Quality” reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Petfolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

We are seeking a dedicated Quality Assurance Specialist to ensure that all product quality complaints are handled efficiently and in accordance with our rigorous company procedures. This role involves collaborating with external partners and internal departments to conduct thorough root cause analyses and enhance procedural compliance. Responsibilities + Ensure all product quality complaints are properly initiated, investigated, and responded to following company procedures. + Work with external partners and customers to gather necessary information for robust root cause analysis. + Collaborate with functional departments to identify additional procedural controls for compliance improvement. Essential Skills + Proficiency in quality assurance and data entry. + Experience with Electronic Quality Management Systems such as TrackWise, Master Control, Veeva. + Ability to use Microsoft Word and Excel effectively. Additional Skills & Qualifications + Associate's Degree in a Scientific Field. + Good understanding of current regulatory requirements related to market complaints. + Strong working knowledge of market complaints and root cause analysis processes. + Excellent technical writing skills with a strong command of the English language. Work Environment This role operates within a lab environment regulated by FDA and GMP standards. The position is a first shift role, Monday through Friday, from 8 am to 5 pm. This opportunity is within a large pharmaceutical company, offering the potential for hands-on lab experience and possible long-term opportunities contingent on openings post-assignment completion. Job Type & Location This is a Contract to Hire position based out of Pompano Beach, FL. Pay and Benefits The pay range for this position is $25.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pompano Beach,FL. Application Deadline This position is anticipated to close on Jan 21, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.