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Quality Assurance Manager - Guest Experience
Brightline 4.3
Quality assurance specialist job in Orlando, FL
Your Purpose: As the Quality Assurance Manager for Brightline's Guest Experience Team, you are tasked to defining and promoting a quality mindset throughout the operations. Responsible for managing the Quality Assurance functions, you partner with internal stakeholders to affect positive changes in processes and procedures and deliver operational excellence. You define and administrate the Quality Assurance program throughout Brightline's Guest Experience operations. With a focus on operational excellence, guest and team satisfaction, you inspire a culture of accountability and adherence to standards and brand compliance.
If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Preferred Experience- Minimum of 3 years of quality assurance experience in a fast-paced, multi-functional hospitality or service environment.
Your Role:
Program Strategy & Development
Lead design and evolution of Global Quality Assurance Program; affirm business objectives, design & build future programs, establish new business processes, lead technology design & implementation efforts.
Evolve and communicate the structure for the Quality Assurance Program - including goals, roles and expectations.
Review, fine-tune and establish protocols designed to ensure Brightline's guest and team experiences are consistently meeting and exceeding expectations.
Program Execution & Operations
Responsible for the execution of the Quality Assurance Program to include guest satisfaction survey, online reputation management, operational assessments, brand compliance of operational standards, food safety, OSHA and other topics.
Establish and enhance operating procedures for Quality Assurance function including program execution, SOP creation, editing and roll out.
Work with all locations and their team leaders to uphold established standards for guest service; ensure the highest possible degree of teammates compliance with published SOP's.
Data Analysis & Continuous Improvement
Utilize ongoing data and metrics to strategize, execute and continually improve existing processes to meet and exceed goals.
Analyze data with the ability to identify emerging trends among complex data and articulate innovative, clear and proactive approaches to problem solving.
Surface inconsistencies in quality and experience and conduct root cause analysis with corrective and preventative action plans.
Collaboration & Engagement
Collaborate with and create strategic relationships with business leaders.
Facilitate periodic calibration sessions with leadership and other areas of operations to ensure consistency in the evaluation process.
Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
Vendor & Technology Management
Partner with and manage external vendors to execute evaluations, inspections, assessments and provide technology solutions; maintain relationships with vendor partners.
Act as an administrator for all platforms and systems used to support Quality Assurance programs, training and standards, with "super user" knowledge and experience.
Lead the relationship with third-party vendors, including but not limited to proposals, scope of work, contract terms, and monitor their performance.
Assist with the configuration and ongoing administration of the quality monitoring software, survey systems, social sentiment, and other applications as identified by leadership team. Lead and/or participate in the RFP process if required.
Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Managerial Responsibility:
This position has no supervisory responsibilities but may provide training and/or work direction to other teammates within the organization in the management and execution of their areas of responsibility.
Experience & Qualifications
Required Education and Experience:
Minimum of 3 years of quality assurance experience in a fast-paced, multi-functional hospitality or service environment.
Proven expertise in hospitality operations, and process optimization. Food and Beverage Operational experience is a plus.
A bachelor's degree is preferred but not required.
Knowledge Skills & Abilities:
Strong background in data analytics, with the ability to interpret complex data sets and drive strategic decisions.
Familiarity with Lean Six Sigma or other quality improvement methodologies, including SOP development, compliance audits, and guest experience evaluations, preferably in designing or implementing QA programs.
Strong organizational skills with the ability to manage multiple projects, and timelines.
Analytical mindset with a proactive approach to identifying root causes and implementing corrective actions.
Deep understanding of customer service standards and how to measure and enhance guest satisfaction.
Excellent verbal and written communication skills and interpersonal skills for engaging with guests, teammates, stakeholders. and building strategic partnerships across departments.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and proficiency in QA Platforms (Rizepoint, Sassie, or similar)
Must be able and willing to work any shift or on weekends and holidays based on operational needs as necessary. Brightline operates on a continuous, set schedule.
Familiarity with OSHA regulations, food safety standards, and brand compliance protocols.
Work Environment: Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. Occasional lifting of light items required. No specific vision requirements.
Travel (within stations): 50%
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.
Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
$63k-93k yearly est. 28d ago
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Quality Assurance Analyst II
Entertainment Benefits Group 4.3
Quality assurance specialist job in Orlando, FL
EBG powers a proprietary suite of e-commerce platforms and technology solutions to deliver exclusive deals and special offers from the world's top brands and experiences. Specializing in live entertainment, travel, retail products and services, EBG operates a network of employee and membership-based marketplaces with a reach exceeding 100 million users. EBG owns the nation's most comprehensive employee savings program, serving over 40,000 corporate clients through its B2B2C platforms TicketsatWork, Plum Benefits, Working Advantage, and Beneplace and offers additional value through its loyalty program, FunLife Rewards. Undercover Tourist , a prominent online travel site, is owned by EBG. Visit
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to learn more about EBG and its commitment to connecting people to exceptional experiences.
EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.
Job Description
EBG is looking for a dynamic person to join our performance driven team. We need a “hands on” person that will provide automated and manual software testing and quality assurance. The purpose of automated software testing and quality assurance is to provide the means and measures for testing all aspects of a software solution, both functionally and technically, to meet the requirements and overall quality of the intended solution.
The Quality Assurance Analyst II candidate should exhibit a desire to grow with the company, take pride in their work, and fit well within a diverse multi-level team environment.
** This position is primarily WFH / Remote but all candidates must be located in Florida and able to travel to an office as needed. **
Essential Functions
Regression testing support of existing websites
Responsible for creating an end-to-end test plan of projects; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
Application should be tested in terms of functionality, performance, reliability, stability and compatibility with other legacy- and/or external systems
Ensuring that every phase and feature of the software solution is tested and that any potential issue is identified and fixed before the product goes live
Use existing frameworks and tools to develop and execute automated test scripts
Maintain and update automation scripts as requirements evolve
Assist QA Automation Engineer with mentoring QA team members on test automation efforts
Analysis of requirements to produce manual and automated test cases
Ability to shift between automation and manual testing tasks as needed
Review of bug fixes and minor system enhancements to ensure expected results are achieved
Working with the developer team to provide continuous iterative feedback
Setting estimates and expectations for task completion, tracking on target deadlines
Other support tasks as required
Qualifications
5+ years of real-world QA experience
3+ years of real-world test automation experience
Experiences in Quality Management Software and processes
Direct experience working with RESTful APIs and REST assured libraries
Experience with automated script design, coding, debugging, and maintenance skills
Experience coding in Java
Experience with Selenium and TestNG
Basic foundational understanding of software design, development, and architecture
Advanced knowledge of Web Standards, Accessibility Standards & browser compatibility
An understanding of the importance of User Experience (UX) & User Interface (UI)
Experience in the demands of deadline-driven work
Self-motivated, organized, logical and detail-oriented
Strong communication skills (written and verbal)
Ability to work both individually and with a team
Ability to work on simultaneous projects of varying size and complexity from very small testing initiatives to testing during large projects
Ability to work with version control systems (Git)
Comfortable working in Agile/Scrum methodology
Passionate about new technology and software
Business process understanding
Knowledge and experience in technical aspects of software solution being tested
MySQL
CSS
HTML5
JavaScript
Web Services, XML, JSON
API integration (SOAP UI, POSTMAN, etc)
Preferred Qualifications
Experience with Mobile testing on various devices
Experience with E-Commerce systems
Experience with Agile software development methodology
Experience with JIRA
Experience with TestRail
Additional Information
Entertainment Benefits Group offers outstanding employee benefits including:
Medical, Dental & Vision
401k Match
Short Term Disability, Long Term Disability (Company Paid)
Basic Life and AD&D (Company Paid)
Additional Voluntary Benefits (additional life, legal, critical care, and more)
Flexible Work Arrangements
3 Weeks of PTO + 5 Personal Days
Paid Holiday Break from Christmas to New Year
Paid Holidays
Fitness Reimbursement
Annual Day of Giving
Company Bonus Program
Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.
$59k-82k yearly est. 2h ago
Orion Quality Assurance Specialist 2 (#3938845)
Apt Research 3.9
Quality assurance specialist job in Cocoa Beach, FL
APT Research is hiring an Exploration Ground Systems (EGS) Orion Quality AssuranceSpecialist 2 on the KSC Safety and Mission Assurance Support Services (SMASS IV) contract at Kennedy Space Center, FL. This person will perform quality assurance direct Government Mandatory Inspection Points (GMIPs), oversight/ insight surveillances, and provide QAS support to EGS Orion Program in SA-F division.
APT is an employee-owned engineering services company specializing in conducting safety and quality analyses for the U.S. Government. APT offers competitive salaries, advancement opportunities that match your professional development interest, and excellent benefits including being voted as the best place for working parents. Our employees are owners, each share in the commitment to deliver safe, reliable, and innovative Analysis, Planning, & Test Solutions and services that exceed expectations, build employee pride of ownership, and optimize shareholder value.
Responsibilities:
Perform insight/oversight of processing for the Orion Program. This effort will be focused on processing critical flight hardware and Ground System Equipment (GSE).
Work with a variety of systems such as mechanical, electrical, hydraulic, and pneumatic
Perform Government Mandatory Inspection Points (GMIPs) and tracks associated nonconformances
Identifies quality & safety issues and potential concerns that need to be documented and addressed
Monitoring of contractor processing schedule to identify operations containing key processes that can be targeted for surveillance inspections and inline assessments
Performs inspections, surveillance, and requirement compliance while overseeing fabrication, assembly, test, and checkout of aerospace flight hardware and GSE
Performs acceptance of flight hardware/GSE, receiving inspections, and review of Acceptance Data Packs
Required Experience/Education:
Education: High School Diploma
Experience: 4 years of Quality Assurance experience with complex systems
Background in aerospace industry or military experience
Familiarity with systems used on aerospace or aircraft vehicles
Excellent verbal and written communication skills
Must be able to interact and develop excellent working relationships with various customers, peers, and management within and outside of KSC S&MA Organization
Security Clearance Requirement:
Must be able to qualify for an unescorted badge (US Citizen required) and be able to pass a background investigation & drug test.
Preferred Experience:
Quality background with experience overseeing operations associated with complex systems (i.e. mechanical, electrical, hydraulic, etc.)
Ability to read/ interpret drawings, requirements, specifications
Experience monitoring & evaluating contractor processing activities
Experience auditing Quality Management Systems (performing audits, compliance, and requirements assessments)
Technical experience with aerospace industry or military work experience with mechanical, electrical, hydraulic, and other system utilized on aircraft or aerospace vehicles
Proficiency with computers, Microsoft Office Suite: Word, Excel, PowerPoint, etc.
Ability to work with electronic processing/data systems for the processing of flight hardware documentation
Essential Job Functions:
Work Environment:
Office environment and KSC Flight hardware and Ground support Testing Facilities
Requires ability to provide clear, concise, accurate, and timely communication, both verbally and written
Ability to interact professionally with coworkers, management, and customers
Travel Requirements:
Requires ability to travel domestically (within the U.S.)
Physical Requirements:
Requires sitting for extended periods of time at a workstation / desk
Ability to climb stairs and standing for extended periods of time
Ability to lift >15 lbs.
Other Essential Functions:
Ability to work independently with minimal supervision, make rational decisions, and to exercise good judgement
Work attire must be appropriate for the position and must not impose a safety risk / hazard to the employee or others
EOE/Minorities/Females/Veterans/Disabled
APT Research is an Equal Opportunity Employer and pro
vides reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address,
*******************
and/or phone number ************** to contact us about your interest in employment with APT Research, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. APT Research, Inc. participates in E-Verify.
$50k-84k yearly est. 9d ago
Call Center Quality Assurance Specialist
Assistrx 4.2
Quality assurance specialist job in Orlando, FL
About Us:
AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....
This role is responsible for leading the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system data entry quality. Within this role, the Quality AssuranceSpecialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, internal team relationships, and customer service. The Quality AssuranceSpecialist regularly provides support to the department managers and director to effectively maintain program operations and goals.
Conduct a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met.
Auditing case records to ensure proper charting and interactions are documented appropriately against the established quality guidelines.
Prepare quality score reports by associate, team and/or program for management review on a weekly and monthly basis.
Identify service trends and collaborate with management to ensure and promote adherence to Patient Solutions and support guidelines within assigned areas.
SME for all aspects of the program(s) to determine areas of concern as well as opportunities to streamline processes and eliminate errors.
Upon notification of program enhancements, assist with developing associate training materials and participate in training sessions ensuring associates understand how the program enhancement will impact the quality review/score.
Monitoring program AE's and present findings to management for immediate review and reconciliation.
Providing support to program team on periodic department audits.
Additional responsibilities as needed based on department, program, and project requirements.
Requirements
Previous call center experience participating in quality call and system audit performance reviews preferred.
Previous experience in patient support/patient assistance and/or financial access programs preferred.
Bilingual - Spanish preferred.
Bachelor's Degree or Registered Nurse (BSN or RN) a plus.
COMPETENCIES:
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Benefits
About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on to find out how our team members are #TransformingLives.
Why Choose AssistRx:
Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!
Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance
Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
$57k-85k yearly est. Auto-Apply 60d+ ago
Quality Assurance Specialist
Microtech 4.0
Quality assurance specialist job in Orlando, FL
MicroTech is currently seeking a Quality AssuranceSpecialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
Responsibilities
Responsible for the planning, configuration, testing, and implementation of all operational changes to create the release package for the delivery of, or changes to, the designated service. Manages all aspects of the end-to-end release process. Ensures coordination of build and test environments teams and release teams (as applicable). Ensure teams follow the organization's established policies and procedures. Provides configuration management planning. Provides support to the configuration change Operational and approval process. Supports the quality assurance process audits. Provide management reports on release progress. Responsible for service roll out planning including method of deployment and plans communication implementation in coordination with the CBP Change Operational Process.
Qualifications
Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management
Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
A minimum eight (8) Plus years of experience in equivalent technical field
General Information MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes. We can recommend jobs specifically for you! Click here to get started.
$61k-87k yearly est. Auto-Apply 57d ago
SAP QA Manager
E Pro Consulting 3.8
Quality assurance specialist job in Orlando, FL
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website ******************
Job Title : SAP Test Manager
Location : Orlando, FL
Job Type : Permanent Full Time
Job Description:
• SAP Testing Management
• Define testing strategy
• Define entry exit criteria for each test phase
• Prepare test plan
• Drive test preparation activities (test script, test data, etc)
• Drive test execution
• Monitor defects and their resolution
• Report testing status
• Obtain sign off for test phase closure
• SAP SD & Project systems (Exposure)
• Understanding key concepts of SAP SD - master data objects, quotations, sales documents, SD enterprise structure
• Understanding of key concepts of SAP PS - Project simulation, WBS, easy cost planning and PS master data objects
General SAP Understanding
• Critical master data like material master, BOMs etc
• Awareness on SAP authorization concept
• Understanding of ABAP concepts and interface concepts like BAPI, RFC, IDOCs etc
• Ability to lead a large team
• Drive and lead integration testing
• Monitor and track defect resolution
• Prepare & present status reports
• Able to work under pressure and tight deadlines
• Multi-tasking abilities
• Ability to lead a large pool of functional team during testing
• Strong team management skills
• Ability to high impact communication
• Ability to coordinate and work in an onsite-offshore environment. Drive the offshore team for testing effectively
• To be the SPOC for all testing phases of all project streams
• Chair the defect resolution meeting
• Ensure seamless and smooth coordination between various test phases
• Propose suitable alternate options and facilitating the final decision wrt test planning & test execution
• Provides input to the preparation of project plan by prioritizing the work effort to ensure proper prioritization
Additional Information
All your information will be kept confidential according to EEO guidelines.
$74k-100k yearly est. 60d+ ago
Rooms Quality Assurance Specialist
Loewshotels
Quality assurance specialist job in Orlando, FL
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Leadership positions are bonus eligible
What We're Looking For:
An enthusiastic individual who cares about the guest and team member experience, and who is committed to maintaining our resort property at the highest level of service and safety
Who You Are:
Has a thorough understanding of Loews Hotels & Co, standards
Understands the importance of teamwork and interdepartmental communication
Is a skilled on the job trainer
Has a high degree of detail orientation
Prioritizes safety of guests and team members
Enjoys providing a high level of service in both the front and back of the house
What You'll Do:
Primary duty is to drive guest satisfaction by maintaining product and service quality standards through the training of the Housekeeping Team.
Regularly updates and analyzes the QA Dashboard.
Conduct regular Hostar system compliance inspections and inform housekeeping management of deficiencies and recommended remedies.
Attend guest room and public area walks with Director of Rooms.
Conduct random property evaluations to confirm compliance with recommendations.
Schedule regular meetings with Star Trainers and Managers to review QA Dashboard and inspection findings.
Ensure the use of standardized training materials is being delivered through Star Trainers through Room Division.
Create introductory schedules for new GRA's and monitor progress with Star Trainers
Complete, track and ensure timely submission of training plans for all new hires.
Support other Rooms' Division training.
Your Experience Includes:
Minimum one (1) year of supervisory experience in a hotel environment is required.
Previous experience in Housekeeping and/or Front Office operations is preferred.
Prior experience with hotel systems is preferred (e.g., HotSOS, REX, PMS, Opera).
Knowledge of safety standards and OSHA regulations is required.
Strong English communication skills are required (reading, writing, and speaking).
Bilingual language skills are a plus.
Exceptional organizational skills with the ability to multitask and solve problems effectively.
Experience with quality assurance tools or auditing software is preferred (e.g., Dashboards, Medallia).
Proficient computer skills and strong attention to detail are essential.
Must have the ability to ensure high standards of performance and guest satisfaction.
Excellent customer service and hospitality skills are required.
Must be able to work a flexible schedule, weekends and holidays as required.
Who You'll Work With:
A talented group of Rooms' Division Team Members to include: Guest Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Dispatchers
$43k-71k yearly est. Auto-Apply 40d ago
Rooms Quality Assurance Specialist
Lakewood Regional Support Bldg
Quality assurance specialist job in Orlando, FL
Job Description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Leadership positions are bonus eligible
What We're Looking For:
An enthusiastic individual who cares about the guest and team member experience, and who is committed to maintaining our resort property at the highest level of service and safety
Who You Are:
Has a thorough understanding of Loews Hotels & Co, standards
Understands the importance of teamwork and interdepartmental communication
Is a skilled on the job trainer
Has a high degree of detail orientation
Prioritizes safety of guests and team members
Enjoys providing a high level of service in both the front and back of the house
What You'll Do:
Primary duty is to drive guest satisfaction by maintaining product and service quality standards through the training of the Housekeeping Team.
Regularly updates and analyzes the QA Dashboard.
Conduct regular Hostar system compliance inspections and inform housekeeping management of deficiencies and recommended remedies.
Attend guest room and public area walks with Director of Rooms.
Conduct random property evaluations to confirm compliance with recommendations.
Schedule regular meetings with Star Trainers and Managers to review QA Dashboard and inspection findings.
Ensure the use of standardized training materials is being delivered through Star Trainers through Room Division.
Create introductory schedules for new GRA's and monitor progress with Star Trainers
Complete, track and ensure timely submission of training plans for all new hires.
Support other Rooms' Division training.
Your Experience Includes:
Minimum one (1) year of supervisory experience in a hotel environment is required.
Previous experience in Housekeeping and/or Front Office operations is preferred.
Prior experience with hotel systems is preferred (e.g., HotSOS, REX, PMS, Opera).
Knowledge of safety standards and OSHA regulations is required.
Strong English communication skills are required (reading, writing, and speaking).
Bilingual language skills are a plus.
Exceptional organizational skills with the ability to multitask and solve problems effectively.
Experience with quality assurance tools or auditing software is preferred (e.g., Dashboards, Medallia).
Proficient computer skills and strong attention to detail are essential.
Must have the ability to ensure high standards of performance and guest satisfaction.
Excellent customer service and hospitality skills are required.
Must be able to work a flexible schedule, weekends and holidays as required.
Who You'll Work With:
A talented group of Rooms' Division Team Members to include: Guest Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Dispatchers
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
$43k-71k yearly est. 10d ago
Quality Assurance Coordinator
Hilton Grand Vacations 4.8
Quality assurance specialist job in Orlando, FL
The QAC maintains open communication and works closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service. The Quality Assurance Coordinator will support the business through various administrative functions. Tracking, Reporting, Reconciling, Expense submission and/or sending communication to the field are a few of these functions. One of the main functions will be to accept VIP sales made at international sales galleries, i.e., Mexico, Canada and St. Maarten.
The QAC will print the required countersignature documents sign and scan into the DocuPhase system. This documentation is required for membership activation and to close the VIP sale.
As a Quality Assurance Coordinator you would be responsible for:
* Follows all quality assurance directives and standard operating procedures (SOPs)
* Maintains expert understanding of product and document knowledge, acts as product knowledge expert
* Exhibits professionalism in actions and appearance
* Communicate effectively with Sales, Contracts and/or Title departments for document correction
* Follow-up on missing or incomplete documentation, aide field QAs in resolving Open Issues
* Prepares and signs required countersignature documents as needed for VIP sales made at International galleries
* Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing
* Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service
* Completes all required Company trainings and compliance courses as assigned
* Adheres to Company standards and maintains compliance with all policies and procedures
* End of Month process; last day of the month will be required to work to ensure all VIP sales have been accepted for all international sites that are being supported
* Prepare and submit monthly expense reports as needed
* Send out field communications for new directives, processes or documentation
* Manage logistics for on- and off-site functions, i.e., training rooms, reservations, class scheduling
* Performs other related duties as the business needs
Why do Team Members Like Working for us?
HGV is now offering first day benefits to new employees!
* Driven Base Pay Plus Monthly Performance Incentives!
* Get your earned pay any time before payday through Daily Pay*
* Medical, Dental, and Vision benefits starting on Day One.
* Generous Vacation Time Off Program and Paid Sick Time.
* GO Hilton Discounted hotel rates worldwide!
* Tuition reimbursement programs.
* Recognition Programs and Rewards.
* Internal Growth and Career Pathing.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration
* Excellent customer service skills paired with strong communication skills
* Proficient in time management; ability to organize and manage multiple priorities
* Solution oriented; the ability to target and solve issues effectively
* Performs well with frequent interruptions and/or distractions
* Keen understanding of the sales process
* Computer proficiency in Microsoft Word, Excel and Outlook
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Notary License
* Bilingual is a plus
* Vacation Ownership experience
* Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$36k-54k yearly est. 9d ago
Medical Records / Quality Assurance Specialist - Marshall Islands
Acuity-Chs
Quality assurance specialist job in Cape Canaveral, FL
Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.
The Medical Records/Quality AssuranceSpecialist will play a vital role in ensuring the accuracy, completeness, and confidentiality of patient medical records. They will also be responsible for identifying and resolving discrepancies to maintain the highest standards of quality care.
LOCATION: Deploying to Marshall Islands
JOB RESPONSIBILITIES:
Review and audit medical records for accuracy, completeness, and adherence to coding and documentation guidelines.
Identify and resolve inconsistencies, errors, or missing information in medical records.
Analyze trends in medical record documentation to identify areas for improvement.
Assist with the development and implementation of quality assurance initiatives for medical records.
Maintain a comprehensive understanding of HIPAA regulations and ensure compliance.
Process requests for medical records in accordance with established procedures.
Communicate effectively with physicians, nurses, and other healthcare professionals regarding medical record documentation.
Stay up-to-date on changes to medical coding and documentation standards.
Other duties as assigned.
JOB QUALIFICATIONS:
Associate's degree in Health Information Management (HIM) or a related field (preferred).
Minimum of 1-2 years of experience in medical records or a related healthcare setting.
Strong understanding of medical terminology, anatomy, and physiology.
Excellent analytical and problem-solving skills.
Proficient in electronic health record (EHR) systems.
Exceptional attention to detail and accuracy.
Strong communication, interpersonal, and organizational skills.
Ability to work independently and as part of a team.
Must have a valid, current U.S. Driver's License.
Must have a current U.S. Passport.
Shall be proficient in the ability to speak, write, and communicate in English.
Requires a favorably adjudicated CNACI investigation conducted by the Department of Defense.
Must sign an International Assignment Agreement (IAA) and is bound to the terms and conditions of the IAA.
Physical Requirements and Work Conditions
Work is normally performed in a typical interior/office work environment.
Work involves sitting and standing for prolonged periods of time.
Must be confirmed by a medical examination to be “medically and dentally fit” in accordance with Acuity Medical Readiness Guidelines and Policies and/or as dictated by the Client.
Work is normally performed in a typical interior/office work environment; travel to Kwajalein is required by surface or air.
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
For OFCCP compliance, the taxable entity associated with this job posting is:
Acuity-CHS, LLC
$43k-71k yearly est. Auto-Apply 60d+ ago
Landscape and Stormwater Quality Assurance Manager - BTB
Aqualis
Quality assurance specialist job in Orlando, FL
About Us
AQUALIS is the nationwide leader of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction storm water and lift station systems. From stormwater, to wastewater, to drinking water, environmental challenges are forecasted to grow exponentially in the coming years due to aging infrastructure, climate change and the intensity of storms, urbanization and lack of compliance commitments today. AQUALIS delivers comprehensive sustainable water management to the retail, commercial, industrial, municipal, healthcare and education industries as well as HOAs and multi-family properties. AQUALIS' expertise includes storm water and lift station inspections, maintenance, repair, consultations, and emergency response, hydro-excavation, industrial vacuumation, jetting services, CCTV pipe inspections and water quality testing. We provide our clients with environmental compliance while inspiring change by preserving and protecting our community's water systems.
Why work with AQUALIS?
AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation's communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.
Specific Duties:
Supervise subcontracted sites
Manage schedules with subcontractor maintenance to ensure proper quality control on properties.
Manage closeouts of completed work by subcontractors through the CRM system.
Manage asset tracking of sites in respective regions to ensure proper info is relayed to the subcontractor.
Build scopes of work on issues relayed from subcontractors or found during quality control inspection.
Manage subcontractor and in-house crew tasks on customer facilities to ensure compliance with safety and all customer protocol.
Oversee the performance of general environmental maintenance activities
Oversee the operations and maintenance of company equipment which includes company assigned vehicle and tools / equipment
Complete maintenance & inspection reports and tracking expenses as needed
Oversee the maintenance and improvements of storm drainage systems and ponds
Oversee the operation of landscaping equipment including weed eaters, blowers, mowers, shovels, chainsaws, etc.
Oversee the disposal of sediment, trash and debris from storm water systems
Travel to job sites, in a variety of weather conditions, to ensure quality control, process improvement and completion of work at sites.
Regional travel ~ 4-5 days / week (All travel expenses are covered by the Company, no reimbursement needed!)
Completion of additional tasks as assigned by leadership.
$63k-97k yearly est. 60d+ ago
Administrative Quality Assurance
Command Investigations
Quality assurance specialist job in Orlando, FL
Expanding professional business located in Lake Mary has an immediate need for a full-time Administrative Quality AssuranceSpecialist.
In this role, you will be responsible for performing initial information searches, social media searches, validating accuracy within a variety of investigative reports, reviewing & supplying evidence to clients. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Resolving discrepancies in information and obtaining further information for incomplete documents along with other quality control related duties prior to the final product being delivered to our clients.
You must possess a high level of attention to detail, strong work ethic and be a team-oriented person who is open minded, willing to learn and has the ability to function effectively in a detailed focused work environment.
This role will be in office to start but with a high level of proven performance you can transition to a remote environment.
For company information, please visit *****************
Desired Skills:
Attention to Detail (High level of focus)
Strong computer skills (Microsoft Office Suite with strong skills in Word and Outlook)
Excellent written and verbal communication skills
Internet and Social Media savvy
Investigative mindset (questioning the out of place)
High School diploma a must
Benefits Include:
Medical, dental and vision insurance
401K
Full-time employment
Growth within a national company
$39k-62k yearly est. Auto-Apply 60d+ ago
Quality Assurance Coordinator
Description This
Quality assurance specialist job in Orlando, FL
The QAC maintains open communication and works closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service.
The Quality Assurance Coordinator will support the business through various administrative functions. Tracking, Reporting, Reconciling, Expense submission and/or sending communication to the field are a few of these functions. One of the main functions will be to accept VIP sales made at international sales galleries, i.e., Mexico, Canada and St. Maarten.
The QAC will print the required countersignature documents sign and scan into the DocuPhase system. This documentation is required for membership activation and to close the VIP sale.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration
Excellent customer service skills paired with strong communication skills
Proficient in time management; ability to organize and manage multiple priorities
Solution oriented; the ability to target and solve issues effectively
Performs well with frequent interruptions and/or distractions
Keen understanding of the sales process
Computer proficiency in Microsoft Word, Excel and Outlook
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Notary License
Bilingual is a plus
Vacation Ownership experience
Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As a Quality Assurance Coordinator you would be responsible for:
Follows all quality assurance directives and standard operating procedures (SOPs)
Maintains expert understanding of product and document knowledge, acts as product knowledge expert
Exhibits professionalism in actions and appearance
Communicate effectively with Sales, Contracts and/or Title departments for document correction
Follow-up on missing or incomplete documentation, aide field QAs in resolving Open Issues
Prepares and signs required countersignature documents as needed for VIP sales made at International galleries
Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing
Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service
Completes all required Company trainings and compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
End of Month process; last day of the month will be required to work to ensure all VIP sales have been accepted for all international sites that are being supported
Prepare and submit monthly expense reports as needed
Send out field communications for new directives, processes or documentation
Manage logistics for on- and off-site functions, i.e., training rooms, reservations, class scheduling
Performs other related duties as the business needs
Why do Team Members Like Working for us?
HGV is now offering first day benefits to new employees!
Driven Base Pay Plus Monthly Performance Incentives!
Get your earned pay any time before payday through Daily Pay*
Medical, Dental, and Vision benefits starting on Day One.
Generous Vacation Time Off Program and Paid Sick Time.
GO Hilton Discounted hotel rates worldwide!
Tuition reimbursement programs.
Recognition Programs and Rewards.
Internal Growth and Career Pathing.
$39k-58k yearly est. Auto-Apply 27d ago
Entry Level QA
Technimates
Quality assurance specialist job in Orlando, FL
In our industry, we recognize service as a significant differentiator. Our commitment to unparalleled service ultimately provides our customers with a substantial competitive advantage. Rest assured, we will never sacrifice outstanding customer service to make things “easier” or to “streamline” a process.
Job Description
Principle Responsibilities:
Create new test scripts and enhance existing scripts using the latest tools and technologies (programming required).
Executes and analyzes existing automated test scripts for various applications.
Manually execute steps in test cases when necessary.
Contribute to our framework capabilities.
Follow Development standards and best practices.
Organize and report results out of our test management software.
Create documentation for Automation Team as needed (best practices, run instructions, etc.).
Assumes additional responsibilities as requested.
Knowledge/Skills/Abilities Required
Knowledge of C#, Perl, HTML, XML, SQL a plus.
Able to work and communicate well with others.
Able to produce and exercise rigorous test procedures and recognize errors.
Strong ownership and organizational skills.
Able to work independently as required.
Strong trouble-shooting and problem-solving skills.
Proficient in English and related technical writing for communicating plans and results; MS Office applications (Word, Excel)
Work successfully in a cross-functional team environment
Qualifications
Qualification:
Bachelors / Masters in Computer Science, Software Engineering, Electrical Engineering, Mechanical Engineering, IT, MIS, MBA Finance, Marketing, General Management and Any other relevant education.
Additional Information
Kindly Apply with your updated resume, if you are interested.
$31k-58k yearly est. 60d+ ago
Experienced Associate, Assurance
Forvis, LLP
Quality assurance specialist job in Orlando, FL
Description & Requirements The Forvis Mazars audit team provides assurance services that go beyond the compliance function. This team brings credibility to our client's financial picture, communicates information objectively and clearly, and provides insight to help clients improve their businesses.
What You Will Do:
* Correctly performing most routine audit engagement procedures in a timely and professional manner
* Demonstrating your ability to recognize problems and propose sensible solutions, with an appropriate balance between the client's needs and the firm's risk
* Balancing assigned workload between self and staff
* Meeting assigned deadlines or budgets and providing advance warning of problems
* Show the ability to supervise and train other professionals
Minimum Qualifications:
* Bachelor's or master's degree in Accounting or related field
* CPA license or have secured the educational requirements to satisfy the 150-credit hour requirement necessary to obtain a CPA license.
* Proficiency in Microsoft Office Suite
Preferred Qualifications:
* 1 year or more of experience
* An ability to prioritize and work independently in a fast-paced environment to reach clear-set goals
* Communication skills to effectively relate to people of diverse backgrounds and experience levels, both verbally and in writing
* Knowledge of current audit and accounting concepts
* Ability to maintain professional client relationships
* A desire to provide mentorship and training to other professionals
* Be willing and available to travel to serve clients
#LI-CW1
$48k-66k yearly est. 60d+ ago
Documentation Specialist
Tews Company 4.1
Quality assurance specialist job in Orlando, FL
Seeking a Documenation Specialist to help on a 3-4 week project. This position is onsite, near downtown, Monday through Thursday. (30 hours a week.) Fridays off. Duties and responsibilities
Interview and collaborate with current role-holders and SMEs to map out the day-to-day responsibilities, processes, and decision points for the target position.
Create detailed, step-by-step documented procedures (Standard Operating Procedures) for all major tasks in the role.
Develop process flowcharts, checklists, and job aids as needed.
Draft a comprehensive job description (if not already done), including duties, skills, required competencies, and performance expectations.
Organize documentation in a logical, consistent, and user-friendly format.
Review and validate drafts with stakeholders to ensure accuracy and completeness.
Revise documentation based on feedback and finalize deliverables.
Maintain version control of all documents and ensure updates are systematically tracked.
Provide a knowledge-transfer session or a handoff to the internal team (HR, Training, or Ops) once documentation is complete.
Skills
Proven experience in technical writing, process documentation, or similar role.
Strong interview and information-gathering skills.
Ability to translate complex workflows into clear, concise written instructions.
Proficiency with documentation tools (e.g., Microsoft Word, Visio, or any process-mapping software).
Excellent organizational and project management skills.
Attention to detail and ability to validate factual accuracy.
Strong communication skills, both written and verbal.
Prior experience writing SOPs or process documentation is a plus.
$25k-37k yearly est. 1d ago
Orion Quality Assurance Specialist 2
Apt Research, Inc. 3.9
Quality assurance specialist job in Cocoa Beach, FL
Job Description
APT Research is hiring an Exploration Ground Systems (EGS) Orion Quality AssuranceSpecialist 2 on the KSC Safety and Mission Assurance Support Services (SMASS IV) contract at Kennedy Space Center, FL. This person will perform quality assurance direct Government Mandatory Inspection Points (GMIPs), oversight/ insight surveillances, and provide QAS support to EGS Orion Program in SA-F division.
APT is an employee-owned engineering services company specializing in conducting safety and quality analyses for the U.S. Government. APT offers competitive salaries, advancement opportunities that match your professional development interest, and excellent benefits including being voted as the best place for working parents. Our employees are owners, each share in the commitment to deliver safe, reliable, and innovative Analysis, Planning, & Test Solutions and services that exceed expectations, build employee pride of ownership, and optimize shareholder value.
Responsibilities:
Perform insight/oversight of processing for the Orion Program. This effort will be focused on processing critical flight hardware and Ground System Equipment (GSE).
Work with a variety of systems such as mechanical, electrical, hydraulic, and pneumatic
Perform Government Mandatory Inspection Points (GMIPs) and tracks associated nonconformances
Identifies quality & safety issues and potential concerns that need to be documented and addressed
Monitoring of contractor processing schedule to identify operations containing key processes that can be targeted for surveillance inspections and inline assessments
Performs inspections, surveillance, and requirement compliance while overseeing fabrication, assembly, test, and checkout of aerospace flight hardware and GSE
Performs acceptance of flight hardware/GSE, receiving inspections, and review of Acceptance Data Packs
Required Experience/Education:
Education: High School Diploma
Experience: 4 years of Quality Assurance experience with complex systems
Background in aerospace industry or military experience
Familiarity with systems used on aerospace or aircraft vehicles
Excellent verbal and written communication skills
Must be able to interact and develop excellent working relationships with various customers, peers, and management within and outside of KSC S&MA Organization
Security Clearance Requirement:
Must be able to qualify for an unescorted badge (US Citizen required) and be able to pass a background investigation & drug test.
Preferred Experience:
Quality background with experience overseeing operations associated with complex systems (i.e. mechanical, electrical, hydraulic, etc.)
Ability to read/ interpret drawings, requirements, specifications
Experience monitoring & evaluating contractor processing activities
Experience auditing Quality Management Systems (performing audits, compliance, and requirements assessments)
Technical experience with aerospace industry or military work experience with mechanical, electrical, hydraulic, and other system utilized on aircraft or aerospace vehicles
Proficiency with computers, Microsoft Office Suite: Word, Excel, PowerPoint, etc.
Ability to work with electronic processing/data systems for the processing of flight hardware documentation
Essential Job Functions:
Work Environment:
Office environment and KSC Flight hardware and Ground support Testing Facilities
Requires ability to provide clear, concise, accurate, and timely communication, both verbally and written
Ability to interact professionally with coworkers, management, and customers
Travel Requirements:
Requires ability to travel domestically (within the U.S.)
Physical Requirements:
Requires sitting for extended periods of time at a workstation / desk
Ability to climb stairs and standing for extended periods of time
Ability to lift >15 lbs.
Other Essential Functions:
Ability to work independently with minimal supervision, make rational decisions, and to exercise good judgement
Work attire must be appropriate for the position and must not impose a safety risk / hazard to the employee or others
EOE/Minorities/Females/Veterans/Disabled
APT Research is an Equal Opportunity Employer and pro
vides reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address,
*******************
and/or phone number ************** to contact us about your interest in employment with APT Research, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. APT Research, Inc. participates in E-Verify.
Job Posted by ApplicantPro
$50k-84k yearly est. 13d ago
Call Center Quality Assurance Specialist
Assistrx 4.2
Quality assurance specialist job in Orlando, FL
Job Description
About Us:
AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....
This role is responsible for leading the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system data entry quality. Within this role, the Quality AssuranceSpecialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, internal team relationships, and customer service. The Quality AssuranceSpecialist regularly provides support to the department managers and director to effectively maintain program operations and goals.
Conduct a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met.
Auditing case records to ensure proper charting and interactions are documented appropriately against the established quality guidelines.
Prepare quality score reports by associate, team and/or program for management review on a weekly and monthly basis.
Identify service trends and collaborate with management to ensure and promote adherence to Patient Solutions and support guidelines within assigned areas.
SME for all aspects of the program(s) to determine areas of concern as well as opportunities to streamline processes and eliminate errors.
Upon notification of program enhancements, assist with developing associate training materials and participate in training sessions ensuring associates understand how the program enhancement will impact the quality review/score.
Monitoring program AE's and present findings to management for immediate review and reconciliation.
Providing support to program team on periodic department audits.
Additional responsibilities as needed based on department, program, and project requirements.
Requirements
Previous call center experience participating in quality call and system audit performance reviews preferred.
Previous experience in patient support/patient assistance and/or financial access programs preferred.
Bilingual - Spanish preferred.
Bachelor's Degree or Registered Nurse (BSN or RN) a plus.
COMPETENCIES:
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Benefits
About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on to find out how our team members are #TransformingLives.
Why Choose AssistRx:
Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!
Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance
Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
$57k-85k yearly est. 22d ago
Rooms Quality Assurance Specialist
Loews Hotels
Quality assurance specialist job in Orlando, FL
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
* We offer excellent benefits and perks including one free meal per shift and free theme park access.
* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
* We invest in training and development opportunities for all team members.
* We promote social responsibility by being a good neighbor in the community.
* We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
* Competitive health & wellness benefits, 401(k) & company match
* Paid Sick Days, Vacation, and Holidays, Paid Bereavement
* Pet Insurance and Paid Pet Bereavement
* Training & Development opportunities, career growth
* Tuition Reimbursement
* Team Member Hotel Rates, other discounts, perks and more
* Many of our Leadership positions are bonus eligible
What We're Looking For:
An enthusiastic individual who cares about the guest and team member experience, and who is committed to maintaining our resort property at the highest level of service and safety
Who You Are:
* Has a thorough understanding of Loews Hotels & Co, standards
* Understands the importance of teamwork and interdepartmental communication
* Is a skilled on the job trainer
* Has a high degree of detail orientation
* Prioritizes safety of guests and team members
* Enjoys providing a high level of service in both the front and back of the house
What You'll Do:
* Primary duty is to drive guest satisfaction by maintaining product and service quality standards through the training of the Housekeeping Team.
* Regularly updates and analyzes the QA Dashboard.
* Conduct regular Hostar system compliance inspections and inform housekeeping management of deficiencies and recommended remedies.
* Attend guest room and public area walks with Director of Rooms.
* Conduct random property evaluations to confirm compliance with recommendations.
* Schedule regular meetings with Star Trainers and Managers to review QA Dashboard and inspection findings.
* Ensure the use of standardized training materials is being delivered through Star Trainers through Room Division.
* Create introductory schedules for new GRA's and monitor progress with Star Trainers
* Complete, track and ensure timely submission of training plans for all new hires.
* Support other Rooms' Division training.
Your Experience Includes:
* Minimum one (1) year of supervisory experience in a hotel environment is required.
* Previous experience in Housekeeping and/or Front Office operations is preferred.
* Prior experience with hotel systems is preferred (e.g., HotSOS, REX, PMS, Opera).
* Knowledge of safety standards and OSHA regulations is required.
* Strong English communication skills are required (reading, writing, and speaking).
* Bilingual language skills are a plus.
* Exceptional organizational skills with the ability to multitask and solve problems effectively.
* Experience with quality assurance tools or auditing software is preferred (e.g., Dashboards, Medallia).
* Proficient computer skills and strong attention to detail are essential.
* Must have the ability to ensure high standards of performance and guest satisfaction.
* Excellent customer service and hospitality skills are required.
* Must be able to work a flexible schedule, weekends and holidays as required.
Who You'll Work With:
* A talented group of Rooms' Division Team Members to include: Guest Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Dispatchers
$43k-71k yearly est. Auto-Apply 39d ago
Administrative Quality Assurance
Command Investigations
Quality assurance specialist job in Orlando, FL
Job Description
Expanding professional business located in Lake Mary has an immediate need for a full-time Administrative Quality AssuranceSpecialist.
In this role, you will be responsible for performing initial information searches, social media searches, validating accuracy within a variety of investigative reports, reviewing & supplying evidence to clients. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Resolving discrepancies in information and obtaining further information for incomplete documents along with other quality control related duties prior to the final product being delivered to our clients.
You must possess a high level of attention to detail, strong work ethic and be a team-oriented person who is open minded, willing to learn and has the ability to function effectively in a detailed focused work environment.
This role will be in office to start but with a high level of proven performance you can transition to a remote environment.
For company information, please visit *****************
Desired Skills:
Attention to Detail (High level of focus)
Strong computer skills (Microsoft Office Suite with strong skills in Word and Outlook)
Excellent written and verbal communication skills
Internet and Social Media savvy
Investigative mindset (questioning the out of place)
High School diploma a must
Benefits Include:
Medical, dental and vision insurance
401K
Full-time employment
Growth within a national company
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$39k-62k yearly est. 12d ago
Learn more about quality assurance specialist jobs
How much does a quality assurance specialist earn in Palm Bay, FL?
The average quality assurance specialist in Palm Bay, FL earns between $34,000 and $90,000 annually. This compares to the national average quality assurance specialist range of $41,000 to $97,000.
Average quality assurance specialist salary in Palm Bay, FL