Quality assurance specialist jobs in West Virginia

Healthcare Management Solutions, LLC (HMS) looking for a BPCI Advanced Quality Analyst to work part-time, remotely. The BPCI Advanced Quality Analyst is responsible to examine clinical and administrative documentation related to the provision of care to Medicare Beneficiaries within the Bundled Payment for Care Improvement Advanced (BPCI-A) payment model. The Quality Analyst will use medical records and other documentation to confirm the appropriate use of Medicare Payment Policy Waivers, assess the progress and impact of complaints and appeals, and ensure beneficiary protections were exercised at each admission in the Bundled Payment episode of care. In addition, the Quality Analyst will conduct telephonic interviews with Medicare beneficiaries to confirm beneficiary choice was provided and identify potentially adverse effects of the shared savings program on access and quality of care. The Quality Analyst may access software tools to conduct reviews and will be required to communicate findings in a clear, concise, and professional manner. The Quality Analyst will work with minimal supervision while meeting quality and performance standards, as well as all established deadlines. Duties and Responsibilities: • Participate in all weekly and monthly meetings • Assist in the development of review tools, templates, and questionnaires and in developing baseline and tailored review methodologies • Review medical records and/or claims information and document findings in audit software as appropriate • Conduct telephonic interviews with BPCI-A Program Participants and selected Medicare Beneficiaries • Perform quality assurance reviews on completed medical record reviews • Prepare reports and exhibits to summarize all findings • Present findings to customers as needed

Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00

Job Description The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported. Responsibilities Maintains knowledge of operation's regulatory, accreditation, and company requirements. Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements. Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities. Completes documentation of operational review activities thoroughly and timely. Prepares detailed summary reports of quality assurance findings related to operational reviews. May serve as the contact person for external regulatory reviews, in the absence of the Executive Director. Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met. Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed. Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements. Develops and implements internal quality practices under the direction of the Executive Director. Provides recommendations to leadership about needed actions to improve quality Communicates effectively with management and staff, using good judgment and diplomacy Provides reports to operation leadership regarding the status of program performance Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk. Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement. Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines. Oversees the Critical Incident Reporting and Mortality Review processes Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards. Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.) Supervises entry level QA position, if applicable Performs other duties as assigned Travel Required within designated service sites Qualifications Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children Valid Driver's license in good standing with current automobile insurance Two years case management and supervisory experience preferred Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred. Familiar with applicable federal, state and local laws and regulations Accustomed to complex, fast-pace and confidential work environment Excellent written and verbal communication skills Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access. Ability to work flexible hours

An exciting opportunity has arisen for an enthusiastic, highly motivated assistant, technician or scientist to join our friendly and dynamic team to provide high quality of Quality Assurance within the aseptic services. You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient focus service. The Royal Wolverhampton NHS Trust strives to innovate and improve care to patients. We are expecting handover of the new Pharmacy Aseptic and Radiopharmacy facility later this year. The prime function of the unit is the preparation of cytotoxic, monoclonal antibodies and clinical trials in a safe and efficient manner according to Good Manufacturing Practice and National Standards. Our aim is to provide our valued staff with excellent training including Quality Assurance to become skilled, highly competent, and confident in their job roles. Click the link to see our new facility and the benefits of working for the NHS https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FjKP-Be2VH-E&data=05%7C02%7Ctracee.mills%40nhs.net%7Cba132eeac66b49b53dcc08de3be24279%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C63**********463699%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ONrwD%2BmWgEn%2FAus3R94Dunb1ja3Xs2kjjOQrnF6xF%2Fw%3D&reserved=0 Advert The post holder will: Proven post-qualification experience in pharmaceutical QA and/or aseptic production. The day-to-day organisation and supervision of Pharmacy Quality Assurance services under the direction of Quality Assurance Lead, to include: Planning and prioritising of workload and task allocation Supervision of Quality Assurance support staff Supporting the training of pre-registration and support staff in Quality Assurance activities Will facilitate staff under direction of Quality Assurance Lead to work in compliance with Good Manufacturing Practice (GMP), Good Distribution Practice (GDP) and where appropriate Good Clinical Practice (GCP) requirements. Work on their own initiative at times under the supervision of Senior, Principal and Chief Technicians. Support the work of the Pharmacy Aseptic Services in the provision of a weekend service late nights and bank holidays in the Aseptic Unit. Overall operational accountability rests with the Principal Technician Aseptic and Clinical Trials Services. To act as a product approver, carry out the final approval checks, according to standard operating procedures on medicinal products prepared in the pharmacy aseptic unit. Working for our organisation The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Detailed and main responsibilities Please see attached Job Description/Person Specification for a full detail of role and main responsibilities. Please complete your application form in full outlining and providing examples of how you meet each of the criteria listed below. This includes both essential and desirable criteria. Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process. Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant's qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants' qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud. Visa/Sponsorship Information The Trust welcomes suitably qualified applicants including those who may require a Trust issued Certificate of Sponsorship. However, not all our roles are eligible for visa sponsorship. If you require sponsorship, we recommend applicants check whether the role is eligibility prior to applying. More information can be found on the UKVI website: Health and Care Worker Visa or Skilled Worker Visa .

**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

The CDS is responsible for reviewing medical records to facilitate the accurate representation of the severity of illness This involves extensive record review, interaction with physicians, HIM professionals, and nursing staff. Active participation in team meetings and education of staff in the CDIP process is a key role. Clinical expertise in area of responsibility and management of patients in that area: clinical documentation improvement; excellent organizational, analytical, writing and interpersonal skills, builds effective relationships with the healthcare team; demonstrates critical thinking skills; clinical and leadership skills, performance improvement, DRG's, analytical skills, dependable, self directed and pleasant, critical thinking, problem solving and deductive reasoning skills, recent hospital experience ICU, CCU, knowledge of Pathophysiology and Disease Process, basic computer skills-familiarity with Windows based software programs, understand and support DRG documentation strategies, navigation of CDI software product (upon completion of training. The shift will be determined by each hiring manager. The pay rate will be determined in accordance with the labor agreement.

**Req number:** R6830 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Documentation Specialist ready to take us to the next level! If you have the ability to schedule meetings, gather meeting topics, and prepare agendas and are looking for your next career move, apply now. **Job Description** We are looking for a **Documentation Specialist** to support implementations encompassed in a modernization effort by scheduling meetings, preparing agendas and taking notes during these meetings. This position will be **full-time contract** and **remote** . **What You'll Do** + Schedule meetings, gather meeting topics, and prepare agendas + Make copies, take notes during project meetings, document, and track action items + Assist project management staff with documentation and load documents to appropriate SharePoint sites + Perform other related activities necessary to meet project goals and objectives + Collaborate as part of a team with two (2) full-time dedicated scribes working directly with Project Managers for the duration of the projects **What You'll Need** Required: + 2+ years of experience capturing and distributing meeting minutes, documenting, and tracking action items Preferred: + Experience supporting IT system modernizations + Experience with Microsoft 365 and ALM solutions **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $32.00 - $36.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Clinical Documentation Specialist, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute The RN or LPN Clinical Documentation Specialist will Facilitate improvement in the overall quality, completeness, and accuracy of clinical documentation. Through interaction with physicians, case managers, coders and other health care team members, the Clinical Documentation Specialist, will strive to ensure comprehensive medical record documentation that reflects the clinical treatment, decisions, and diagnosis for all inpatients. Serving as a resource to all members of the health care team on documentation guidelines, this position will provide guidance and support, as well as assist with education and training related to improving clinical documentation. Additional job duties include: Conducts reviews of inpatient medical records to identify missing, vague, and/or incomplete diagnoses and procedures. Conducts timely follow-up reviews of clinical documentation to ensure that issues discussed and queries left in the medical record have been answered by the provider. Utilizes coding and clinical expertise to identify opportunities and ensure the accuracy and completeness of clinical documentation used for measuring and reporting physician and hospital outcomes. Queries physicians on specificity of procedures performed and diagnoses based on accepted coding guidelines, clinical expertise and LifePoint Hospitals query policy. Tracks and trends specific opportunities for CDI process improvement through the utilization of metrics reports. Acts as a strong advocate of the CDI program while educating physician, clinical, and other staff on the importance of clinically accurate documentation and the capture of data through ICD-10 Schedule: This position is an exempt full time, Benefited, Onsite position. Working hours are generally Monday through Friday 8am - 4:30pm. What we're looking for Qualified applicants will have a current state RN or LPN/LVN license. Additional requirements include: BCLS Certification Required 3 years of Clinical documentation experience and Bachelor's Degree Preferred Previous Leadership experience Preferred RHIT and/or RHIA, CCDS or CDIP certification preferred Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. More about Raleigh General Hospital People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Raleigh General Hospital is a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services. Beckley, WV is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, Beckley is an outdoor playground with something for all tastes. Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Primary Purpose: Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Cabell Huntington Hospital is seeking a full-time Lab Quality Assurance Coordinator. · Functions as a member of the Cabell Huntington Hospital (CHH) Laboratory Services Team. Plays a central role in the quality assurance, performance improvement program, and the training of laboratory personnel. · Manages the QA/PI program for the purposes of monitoring and evaluating the quality and appropriateness of patient care services provided by CHH. Helps develop annual performance improvement initiatives and action plans. Submits an annual assessment of the QA/PI program to the Medical Director and Laboratory Manager. · Evaluates the quality of services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports in various areas of the laboratory department. Writes and presents summaries, reports, charts, and graphic representations on topics concerning laboratory services and quality assurance. Analyzes current and historical data for trends. · Plans and conducts studies on technical and administrative problems involving personnel, organizational structure, new technology, program deficiencies, reporting systems, etc.; recommends changes based on findings. · Interprets agency policies and directives, prepares guidelines governing laboratory operations, and advises supervisors on preparation, maintenance, review, and revision of procedure manuals. Plans for and implements laboratory improvement programs. Writes Standard Operating Procedures (SOP) and instructions relevant to a comprehensive QA/PI program. · Determines training objectives and develops curriculum and materials to accomplish objectives. Creates original materials for quality control training. Uses expertise to select those techniques that represent the most current and effective laboratory processes. · Assists with the establishment professional standards that comply with accreditation requirements and regulatory procedures including Joint Commission, CAP, AABB, OSHA, CLSI, and CLIA. Develops criteria consistent with accreditation requirements. Independently determines requirements for specialized laboratory techniques and establishes effective criteria. Ensures criteria represent acceptable standards of quality and can be measured, controlled, collected, evaluated, etc. in an efficient manner. Directly communicates with regulatory agencies including CAP, AABB, CLIA, & JC. Standardizes Quality Assurance & Performance Improvement activities throughout the Medical Center and Ironton campus. · Assures compliance with proficiency testing programs. Plans, implements, and coordinates acceptable proficiency testing programs in all areas of laboratory medicine. Advises the Medical Director, Laboratory Manager, Supervisors on annual survey selection and coordinates the ordering of surveys with procuring authority. Reviews, evaluates, and monitors the proficiency testing programs to ensure the adequacy of test methods, equipment, process, and competency of personnel performing proficiency testing. Ensures investigation of all failed survey results or results with an identified CAP code and documentation of corrective actions throughout all of CHH, including Point-of-Care Testing sites and outreach facilities. · Oversees a comprehensive training and competency assessment program for all laboratory medicine personnel; identifies training needs, arranges for/personally conducts in-service training in Current Good Manufacturing Practices, evaluates the effectiveness of training programs and recommends improvements to the program as appropriate. · Maintains current professional advances through formal education and professional training and networking. Ensures the adequacy of the scientific knowledge applied in the performance of required tests. Recommends the addition or deletion of new tests to the laboratory's service. Evaluates new techniques or practices and determines the feasibility of implementing at CHH Laboratory or at outreach facilities. · Establishes and maintains liaison with other Federal and state agencies, accrediting organizations, academic institutions, and commercial and private laboratory facilities to keep abreast of new developments, obtain services, and develop and coordinate mutually beneficial projects. · Develops instructions for converting from manual to automated testing systems. Obtains the necessary approval to implement new techniques or practices at CHH Laboratory or at outreach facilities. Prepares professional implementation plans, including test and evaluation of the techniques in meeting stated objectives. Standardizes Standard Operating Procedures (SOP's) throughout CHH and outreach facilities. · Utilizes the cloud-based software suite for maintenance and upkeep of document control, inspection readiness module and compliance/continuing education requirements. · Recognizes and defines testing problems and evaluates methods for solution. Evaluates guides or implements possible alternative approaches to standard methods. Ensures the quality of laboratory services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports. Assess laboratory needs and explore sources and methods of obtaining necessary resources. Ensures compliance with quality control and proficiency testing programs, safety standards, accreditation requirements, and agency policies. Plans for and implements laboratory improvement programs. Participates as an essential inspection team member for peer review of outside laboratories. · Establishes record keeping systems to assure the accuracy and validity of test results. Facilitates preparation of medical documentation that meets professional standards and accreditation agency requirements. Plans, implements, coordinates, and reviews record keeping methods and programs. · Protects patient confidentiality by following the Hospital's Ethics-Confidentiality and Privileged Information Act (HIPAA). · Follows established CHH and laboratory guidelines for personal phone use. · Participates in training students and new employees following the guidelines of the laboratory. · Recognizes and performs duties which need to be performed although not directly assigned; regularly helps others. · Completes assigned duties in a timely manner, allowing time to assist with other members and/or other assigned or non-assigned duties. · Takes advantage of opportunities presented in gaining knowledge that foster development or acceptance of new ideas and concepts. · Performs other duties as assigned. · Strong communication skills, customer service oriented. BLS certification is required and must be maintained during employment. · The position requires a professional knowledge of medical technology applicable to a wide range of duties in one or more specialty areas or functions, and a high level of skill in applying this knowledge in solving very complex problems involving diverse aspects of clinical laboratory practice; modifying or adapting established methods and procedures or making significant departures from previous approaches to solve similar problems; revising standard methods to improve or extend test systems; and evaluating, modifying, or adapting new methods to meet the requirements of particular testing situations. · Knowledge of regulatory, licensing, and accrediting agency requirements, and statutes governing clinical laboratory operations sufficient to use in planning, implementing, or monitoring laboratory programs/ services (e.g., determining needs, assuring compliance with standards). · Knowledge to coordinate the laboratory wide CAP proficiency testing program and perform referencing for CAP survey programs. · Knowledge of management, administrative, and coordinative skill sufficient to effectively provide advisory, review, inspection, education and training, and problem-solving services (e.g., troubleshooter, specialist, and coordinator) in the areas of quality control, quality assurance and process improvement projects and programs. · Knowledge and skill in making qualitative evaluations of laboratory services, developing/revising guidelines, and standards for use by operating personnel, and incorporating new technology in laboratory programs. Ability to establish laboratory wide protocols for new testing methods, new reference ranges, and new validation techniques. · Knowledge of mathematics and statistics as related to laboratory medicine practices including quality assurance and systems and process analysis. · Knowledge of the types of surveillance needed to monitor variables that affect the quality of services, and skill in evaluating and interpreting results of quality control procedures, quality assurance data collection, and implementing corrective action where indicated. · Knowledge of current instrumentation used in clinical laboratories and skill in the operation, calibration, maintenance, and troubleshooting of equipment used. · Practical knowledge of computer operations to ensure proper control of patient specimens and standard software programs used to collect, collate, analyze, and present data. · Knowledge of the chain-of-command as it applies to this specific position, and judgment and skill to determine the proper point within that chain of command to initially address various issues related to quality assurance. · The incumbent must have an outstanding knowledge of the Laboratory Safety Program and must demonstrate continual compliance with the program.

Job ID- 54914-1 Title -Quality Systems Specialist 3 Duration- 3 Months Contract Max Rate- $40/hr. on W2 Scope of Open Role 100% onsite - If non-local, must relocate at own expense Work Address: 1000 East Benedum Industrial Dr Bridgeport, West Virginia Desired Requirements Leica experience strongly preferred, with probing and scanning capabilities as well as portable [PCMM] Romer Arm equipment. Experience in aerospace production facility or associated MRO related industry preferred. A working knowledge of Geometric Dimensioning and Tolerancing per ASME Y14.5 and Y14.41. Experience programming and conducting dimension inspection using PCMM equipment - strong preference in Verisurf and CATIA software including basic CAD skills related to import/export of file formats supporting these devices; other formats may be considered [surface plate / 2D height gage layout, calipers, micrometers, functional gages, etc.] visual inspection techniques, basic shop math, geometry, and trigonometry. Experience with Aurora's current ERP system (SAP) Physical Requirements Ability to lift/carry up to 35 lbs. Shift Requirements Willing to work any shift Minimum Requirements High School diploma or equivalent is required; associate degree in a technical discipline preferred. Industry experience applicable to the position will be considered in lieu of associate degree. Three years minimum experience in work related position. Read and interpret engineering drawings, military and industrial specifications / standards. Proficiency in verbal and written technical communication, and able to work from written or verbal instructions. Basic computer skills [PC] with proficiency in Microsoft Office software. Effective collaboration across work cells that promote drive for results and meeting production targets. Duties include: Create routines/programs and perform inspection operations for Model Based Definition inspection utilizing CATIA files and Verisurf software for laser tracker/roamer arm instruments. Analyze data from these inspection operations to provide result reports and nonconformance reports as required. Maintain quality departmental documentation, in written and computer formats, supporting inspection, certification reviews and nonconformance reporting. Coordinate corrective action with operations, purchasing, production control and liaison engineering. Participate in company internal audits and support customer audits as required to support quality management system goals. Must maintain a neat, organized work area and practice good housekeeping and safety practices. Other related duties as assigned by Aurora management. The 3D Quality Inspector will perform dimensional and visual inspection of aircraft components, assemblies and tooling for workmanship and conformance to design documentation in 2D or 3D format. Requirements are to be interpreted from design/process drawings/3D models, procedures, and specifications. Products to be reviewed will be composite components/assemblies and may also include sheet metal details and machined metal components.

Summary/Objective The Quality Assurance Specialist plays a pivotal role in ensuring the integrity of systems data points, maintenance changes, transactions, and documentation within the organization. This position is responsible for conducting quality assurance reviews to ensure compliance with operational policy, procedures, and legal requirements. The Quality Assurance Specialist also handles the processing of legal documents received by the bank, ensuring timely responses and proper coordination across departments. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Support the Business Assurance Manager in executing the operational plans set forth by the Director of Business Support and Delivery, ensuring alignment with organizational goals. Collaborate with the Business Assurance Manager to track, analyze, and report key performance metrics critical to the department's effectiveness and alignment with organizational objectives. Perform detailed reviews of system data points, input information, maintenance changes, documentation, and transactions in accordance with established Quality Assurance Procedures. Ensure compliance with internal policies and external regulations. Track identified issues from quality assurance reviews and follow up until resolutions are achieved. Ensure that corrective actions are properly implemented and documented. Assist in identifying trends or recurring issues within the quality assurance process to support continuous improvement efforts and mitigate potential risks. Maintain up-to-date knowledge of the company's operational policies, procedures, controls, processes, and regulatory requirements that impact the Quality Assurance Review process. Receive, review, and process legal documents such as summons, subpoenas, levies, garnishments, and similar requests. Ensure a timely response in compliance with all deadlines. Act as the point of contact for attorneys and external agencies, clarifying the scope of legal requests to ensure proper and timely provision of requested information. Collaborate with various departments (e.g., legal and operations) to compile the necessary records and documents required to respond to legal document requests, ensuring compliance with due dates. Work with other departments to ensure quality assurance reviews verify that policies, procedures, controls, and regulations are being adhered to throughout the organization. Other Duties Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy. Assist with audits, regulatory reviews, and examinations by gathering relevant documentation requested by auditors or regulatory bodies. Perform additional tasks and responsibilities as directed by the Business Assurance Manager or Director of Business Support & Delivery. Skills/Abilities Ability to maintain confidentiality and act with professionalism in all aspects of work. Strong capacity for scrutinizing complex information and identifying discrepancies or issues. Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively. Ability to manage multiple tasks, prioritize effectively, and work independently to meet deadlines. Ability to work collaboratively across departments and with external parties to achieve shared goals. Demonstrated ability to pivot and adapt to evolving project priorities or changing requirements. Strong ability to follow up on outstanding items to ensure that issues are resolved in a timely manner. Ability to work occasional overtime during peak periods Ability to prioritize tasks Teamwork-oriented with excellent problem-solving skills Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Limited travel may be required for this position. Education and Experience Required Qualifications: Associate or bachelor's degree in business administration, finance, or a related field or equivalent related experience (e.g., quality assurance, auditor, or similar role). Desired Qualifications: Knowledge of regulatory compliance, legal processes, and financial institutions is a plus. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Brayman Construction Corporation is looking to hire a dependable full-time Quality Control / Project Engineer to work in the Hinton, WV, area. Are you able to work with little direction? Would you like to join an established company that will help you take your career to the next level? Do you want to work with a growing and supportive team? If so, please read on! This Quality Control / Project Engineering position earns a competitive wage. We also offer excellent benefits, including medical, dental, vision, a 401(k) plan, profit sharing, paid time off (PTO), and wellness time. If this sounds like the right opportunity for you, consider applying today! ABOUT BRAYMAN CONSTRUCTION CORPORATION We are a leading heavy civil and geotechnical contractor with office headquarters in suburban Pittsburgh, PA along with a satellite office in Wytheville, VA and various project field offices in the Mid-Atlantic and Northeast Regions. Incorporated in 1947 as a family-owned business, we have diversified and evolved our construction services from a small bridge and concrete company. Today, we are a large, nationally recognized provider of complex, heavy civil and geotechnical construction projects servicing both public and private sector clients. We have a long-standing tradition of providing exceptional training for our workforce. We're proud to offer many vibrant career opportunities and welcome all candidates who have an affinity for serving their community and proactively seeking new opportunities. We love to promote from within! Summary: The selected project engineer will be responsible for managing project takeoffs, project documentation, preparation of proposals, obtaining quotes from suppliers, developing relationships with customers and vendors as well as dealing with job site subcontractors, QA/QC and working with Operations and Management staff towards successful task completion. Essential Responsibilities: * Interaction with Project Owner/Architect/Engineers * Tracking of work performed * Schedule updates * Cost input * Submittal assistance * Materials management * Subcontract management * Project supervision assistance * Change Order identification and assistance * Request for Information (RFI) development Education/Skills/Qualifications: * Bachelor's Degree in Civil Engineering, Construction Management, Business or equivalent experience in heavy highway construction industry * Experience with various types of heavy civil or foundation work including mass concrete, post-tensioning, dams, drilling, soil nails, caissons, tie backs, shotcrete, slurry walls, etc., a plus. * Ability to read blueprints/plans * Flexibility to adapt to new challenges * Minimum of one internship with a heavy civil, foundation or steel erection contractor or equivalent work experience * Proficient in Microsoft Office concentrations in Excel * Must be willing to travel or relocate as necessary for projects Project Engineer Work Schedule: * You would work a varied schedule based on the project. Must be willing to Travel. Hinton, WV 25951 EOE: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet

Healthcare Management Solutions, LLC (HMS) has an immediate opening for a Quality Assurance Analyst to work in our Fairmont, WV or Columbia, MD office or remote. The QA Analyst performs duties related to analyzing survey findings to ensure that Form CMS 2567s prepared by surveyors are consistent with the Principles of Documentation. Much of this work entails editing surveyor's written submissions for the Form CMS 2567s, monitoring surveyor performance, developing and utilizing training tools and methodologies to educate new surveyors and improve quality of existing surveyors. Additionally, the Quality Assurance Analyst will assess citation patterns for individual surveyors to monitor surveyor performance and assess surveyor inter-rater reliability. The Quality Assurance Analyst is expected to identify indicators for tracking related to areas in need of improvement, collect and analyze data, meet with the OSP staff to discuss alternatives for change, assist with implementation of change or new methodologies to improve the survey process or surveyor performance, monitor and analyze change and report results. Responsibilities: • Review, format, and edit Form CMS 2567s (Statements of Deficiencies) prepared by surveyors; be proficient with CMS data applications (ASPEN data reporting and retrieval systems) to facilitate exchange of survey documentation in a format that can be put into existing CMS systems; ensure that data entered in the ASPEN system to report survey findings is checked for appropriate formatting, accuracy, grammar and spelling; ensure that documents related to surveys forwarded to CMS are in the correct format and have been reviewed for appropriate formatting, accuracy, grammar and spelling prior to sending to CMS, the Regional Offices (ROs) or any agency outside of HMS • Assess citation patterns for individual surveyors to assist with monitoring surveyor performance and inter-rater reliability; collect and analyze Quality Assurance Performance Improvement data related to the survey process and/or surveyor performance; identify indicators for tracking related to areas in need of improvement; meet with the OSP staff to discuss alternatives for change; assist with implementation of change or new methodologies to improve the survey process or surveyor performance; monitor change; analyze and report results • Assist in providing and requiring additional training to maintain and improve proficiency of survey staff, including CMS approved updates; use CMS approved educational materials to train surveyors hired outside the time frame of scheduled CMS sponsored training and retraining of original team members who fail to maintain demonstrated competency in basic surveyor proficiency as required by CMS; assist in the evaluation of surveyor performance • Ensure that Form CMS 2567s prepared by surveyors are submitted in a timely manner to CMS within 5 business days of exit interview; notify CMS when appropriate for extensions; coordinate with survey team leader as needed for review and/or completion of documentation prior to submission to the RO or State within the specified timeframes; maintain open communications with surveyors for clarification of survey findings; attend pre and post-survey conference calls • Solicit and analyze surveyor feedback for CMS provided training programs; provide a written summary to be included in monthly reports to CMS; assist CMS with analysis of survey findings to determine where surveyor training should be refocused, program clarifications are required, or provider re-education is necessary • Attend the CMS annual surveyor training and any subsequent trainings as directed/required by CMS; attend CMS conference calls related to surveys, the surveyors, or the survey process • Participate in surveys as directed

Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00

Cabell Huntington Hospital is seeking a full-time Lab Quality Assurance Coordinator. · Functions as a member of the Cabell Huntington Hospital (CHH) Laboratory Services Team. Plays a central role in the quality assurance, performance improvement program, and the training of laboratory personnel. · Manages the QA/PI program for the purposes of monitoring and evaluating the quality and appropriateness of patient care services provided by CHH. Helps develop annual performance improvement initiatives and action plans. Submits an annual assessment of the QA/PI program to the Medical Director and Laboratory Manager. · Evaluates the quality of services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports in various areas of the laboratory department. Writes and presents summaries, reports, charts, and graphic representations on topics concerning laboratory services and quality assurance. Analyzes current and historical data for trends. · Plans and conducts studies on technical and administrative problems involving personnel, organizational structure, new technology, program deficiencies, reporting systems, etc.; recommends changes based on findings. · Interprets agency policies and directives, prepares guidelines governing laboratory operations, and advises supervisors on preparation, maintenance, review, and revision of procedure manuals. Plans for and implements laboratory improvement programs. Writes Standard Operating Procedures (SOP) and instructions relevant to a comprehensive QA/PI program. · Determines training objectives and develops curriculum and materials to accomplish objectives. Creates original materials for quality control training. Uses expertise to select those techniques that represent the most current and effective laboratory processes. · Assists with the establishment professional standards that comply with accreditation requirements and regulatory procedures including Joint Commission, CAP, AABB, OSHA, CLSI, and CLIA. Develops criteria consistent with accreditation requirements. Independently determines requirements for specialized laboratory techniques and establishes effective criteria. Ensures criteria represent acceptable standards of quality and can be measured, controlled, collected, evaluated, etc. in an efficient manner. Directly communicates with regulatory agencies including CAP, AABB, CLIA, & JC. Standardizes Quality Assurance & Performance Improvement activities throughout the Medical Center and Ironton campus. · Assures compliance with proficiency testing programs. Plans, implements, and coordinates acceptable proficiency testing programs in all areas of laboratory medicine. Advises the Medical Director, Laboratory Manager, Supervisors on annual survey selection and coordinates the ordering of surveys with procuring authority. Reviews, evaluates, and monitors the proficiency testing programs to ensure the adequacy of test methods, equipment, process, and competency of personnel performing proficiency testing. Ensures investigation of all failed survey results or results with an identified CAP code and documentation of corrective actions throughout all of CHH, including Point-of-Care Testing sites and outreach facilities. · Oversees a comprehensive training and competency assessment program for all laboratory medicine personnel; identifies training needs, arranges for/personally conducts in-service training in Current Good Manufacturing Practices, evaluates the effectiveness of training programs and recommends improvements to the program as appropriate. · Maintains current professional advances through formal education and professional training and networking. Ensures the adequacy of the scientific knowledge applied in the performance of required tests. Recommends the addition or deletion of new tests to the laboratory's service. Evaluates new techniques or practices and determines the feasibility of implementing at CHH Laboratory or at outreach facilities. · Establishes and maintains liaison with other Federal and state agencies, accrediting organizations, academic institutions, and commercial and private laboratory facilities to keep abreast of new developments, obtain services, and develop and coordinate mutually beneficial projects. · Develops instructions for converting from manual to automated testing systems. Obtains the necessary approval to implement new techniques or practices at CHH Laboratory or at outreach facilities. Prepares professional implementation plans, including test and evaluation of the techniques in meeting stated objectives. Standardizes Standard Operating Procedures (SOP's) throughout CHH and outreach facilities. · Utilizes the cloud-based software suite for maintenance and upkeep of document control, inspection readiness module and compliance/continuing education requirements. · Recognizes and defines testing problems and evaluates methods for solution. Evaluates guides or implements possible alternative approaches to standard methods. Ensures the quality of laboratory services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports. Assess laboratory needs and explore sources and methods of obtaining necessary resources. Ensures compliance with quality control and proficiency testing programs, safety standards, accreditation requirements, and agency policies. Plans for and implements laboratory improvement programs. Participates as an essential inspection team member for peer review of outside laboratories. · Establishes record keeping systems to assure the accuracy and validity of test results. Facilitates preparation of medical documentation that meets professional standards and accreditation agency requirements. Plans, implements, coordinates, and reviews record keeping methods and programs. · Protects patient confidentiality by following the Hospital's Ethics-Confidentiality and Privileged Information Act (HIPAA). · Follows established CHH and laboratory guidelines for personal phone use. · Participates in training students and new employees following the guidelines of the laboratory. · Recognizes and performs duties which need to be performed although not directly assigned; regularly helps others. · Completes assigned duties in a timely manner, allowing time to assist with other members and/or other assigned or non-assigned duties. · Takes advantage of opportunities presented in gaining knowledge that foster development or acceptance of new ideas and concepts. · Performs other duties as assigned. · Strong communication skills, customer service oriented. BLS certification is required and must be maintained during employment. · The position requires a professional knowledge of medical technology applicable to a wide range of duties in one or more specialty areas or functions, and a high level of skill in applying this knowledge in solving very complex problems involving diverse aspects of clinical laboratory practice; modifying or adapting established methods and procedures or making significant departures from previous approaches to solve similar problems; revising standard methods to improve or extend test systems; and evaluating, modifying, or adapting new methods to meet the requirements of particular testing situations. · Knowledge of regulatory, licensing, and accrediting agency requirements, and statutes governing clinical laboratory operations sufficient to use in planning, implementing, or monitoring laboratory programs/ services (e.g., determining needs, assuring compliance with standards). · Knowledge to coordinate the laboratory wide CAP proficiency testing program and perform referencing for CAP survey programs. · Knowledge of management, administrative, and coordinative skill sufficient to effectively provide advisory, review, inspection, education and training, and problem-solving services (e.g., troubleshooter, specialist, and coordinator) in the areas of quality control, quality assurance and process improvement projects and programs. · Knowledge and skill in making qualitative evaluations of laboratory services, developing/revising guidelines, and standards for use by operating personnel, and incorporating new technology in laboratory programs. Ability to establish laboratory wide protocols for new testing methods, new reference ranges, and new validation techniques. · Knowledge of mathematics and statistics as related to laboratory medicine practices including quality assurance and systems and process analysis. · Knowledge of the types of surveillance needed to monitor variables that affect the quality of services, and skill in evaluating and interpreting results of quality control procedures, quality assurance data collection, and implementing corrective action where indicated. · Knowledge of current instrumentation used in clinical laboratories and skill in the operation, calibration, maintenance, and troubleshooting of equipment used. · Practical knowledge of computer operations to ensure proper control of patient specimens and standard software programs used to collect, collate, analyze, and present data. · Knowledge of the chain-of-command as it applies to this specific position, and judgment and skill to determine the proper point within that chain of command to initially address various issues related to quality assurance. · The incumbent must have an outstanding knowledge of the Laboratory Safety Program and must demonstrate continual compliance with the program.

Our Company StepStone Family & Youth Services The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported. Responsibilities Maintains knowledge of operation's regulatory, accreditation, and company requirements. Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements. Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities. Completes documentation of operational review activities thoroughly and timely. Prepares detailed summary reports of quality assurance findings related to operational reviews. May serve as the contact person for external regulatory reviews, in the absence of the Executive Director. Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met. Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed. Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements. Develops and implements internal quality practices under the direction of the Executive Director. Provides recommendations to leadership about needed actions to improve quality Communicates effectively with management and staff, using good judgment and diplomacy Provides reports to operation leadership regarding the status of program performance Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk. Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement. Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines. Oversees the Critical Incident Reporting and Mortality Review processes Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards. Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.) Supervises entry level QA position, if applicable Performs other duties as assigned Travel Required within designated service sites Qualifications Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children Valid Driver's license in good standing with current automobile insurance Two years case management and supervisory experience preferred Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred. Familiar with applicable federal, state and local laws and regulations Accustomed to complex, fast-pace and confidential work environment Excellent written and verbal communication skills Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access. Ability to work flexible hours About our Line of Business StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit *********************** Follow us on Facebook and LinkedIn. Salary Range USD $50,000.00 - $55,000.00 / Year

The CDS is responsible for reviewing medical records to facilitate the accurate representation of the severity of illness This involves extensive record review, interaction with physicians, HIM professionals, and nursing staff. Active participation in team meetings and education of staff in the CDIP process is a key role. Clinical expertise in area of responsibility and management of patients in that area: clinical documentation improvement; excellent organizational, analytical, writing and interpersonal skills, builds effective relationships with the healthcare team; demonstrates critical thinking skills; clinical and leadership skills, performance improvement, DRG's, analytical skills, dependable, self directed and pleasant, critical thinking, problem solving and deductive reasoning skills, recent hospital experience ICU, CCU, knowledge of Pathophysiology and Disease Process, basic computer skills-familiarity with Windows based software programs, understand and support DRG documentation strategies, navigation of CDI software product (upon completion of training. The shift will be determined by each hiring manager. The pay rate will be determined in accordance with the labor agreement.