A quality assurance supervisor oversees and leads the quality control operations within a manufacturing plant or similar establishment. They are primarily responsible for crafting and implementing policies that prioritize the efficiency of products or services, supervising and evaluating the performances of the workforce, and setting standards and procedures that align not just with the goals of the company, but the national and international level of production standards. Furthermore, as a supervisor in the field, it is crucial to encourage and shape quality assurance workers into valuable members of the company.

Quality Assurance Supervisor Responsibilities

Here are examples of responsibilities from real quality assurance supervisor resumes representing typical tasks they are likely to perform in their roles.

  • Assist in achieving ISO certification/training.
  • Lead laboratory audit-ready status efforts in understanding FDA, company, and other regulatory/quality requirements.
  • Manage GMP regulate quality assurance department to ensure all raw materials and finish products meet quality standards.
  • Lead product development team to successfully develop components at improve PPAP approval time by implementing better project planning
  • Manage team of quality assurance analysts providing software configuration management for client/server applications develop and release by the information technology organization.
  • Manage customer claims and minimize resolution time by increasing communication between account managers, operations, production, and the customer.
  • Supervise and facilitate the corrective action, preventative action (CAPA) process in compliance with SQF.
  • Create schedules for employees and create new forms and compliance procedures for SQF and implement programs for success.
  • Implement process improvements including non-contact gauging technology, data collection and SPC programs.
  • Conduct and report internal quality system and vendor/supplier audits in accordance with ISO and company quality assurance requirements.
Quality Assurance Supervisor Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Detail oriented involves being extremely mindful and observant of all details.

Quality Assurance Supervisor Job Description

When it comes to understanding what a quality assurance supervisor does, you may be wondering, "should I become a quality assurance supervisor?" The data included in this section may help you decide. Compared to other jobs, quality assurance supervisors have a growth rate described as "little or no change" at 1% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of quality assurance supervisor opportunities that are predicted to open up by 2028 is 1,200.

A quality assurance supervisor annual salary averages $67,184, which breaks down to $32.3 an hour. However, quality assurance supervisors can earn anywhere from upwards of $48,000 to $93,000 a year. This means that the top-earning quality assurance supervisors make $45,000 more than the lowest-earning ones.

It's hard work to become a quality assurance supervisor, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an auditor/quality, quality lead, senior quality engineer, and shop supervisor.

Quality Assurance Supervisor Jobs You Might Like

Quality Assurance Supervisor Resume Examples

Quality Assurance Supervisor Skills and Personality Traits

We calculated that 15% of Quality Assurance Supervisors are proficient in Procedures, Product Quality, and Food Safety. They’re also known for soft skills such as Analytical skills, Communication skills, and Detail oriented.

We break down the percentage of Quality Assurance Supervisors that have these skills listed on their resume here:

  • Procedures, 15%

    Reviewed and approved manufacturing equipment/device calibration procedures.

  • Product Quality, 7%

    Monitored production line maintenance* Audited product quality manufacturing process* Presented professional development for quality assurance

  • Food Safety, 7%

    Research and testing chemicals and applications to increase effectiveness to insure food safety standards while lowering costs and increasing efficiency.

  • Regulatory Agencies, 5%

    Assist in attending to regulatory agencies, professional organizations and other external institutions in relation to company needs and departmental tasks.

  • GMP, 4%

    Provided guidance and training related to GMP and Quality Assurance/Quality Systems activities and compliance.

  • Customer Service, 4%

    Utilized communication/managerial skills and resourcefulness in the areas of customer service, customer satisfaction, sales, marketing and accounting.

"procedures," "product quality," and "food safety" aren't the only skills we found quality assurance supervisors list on their resumes. In fact, there's a whole list of quality assurance supervisor responsibilities that we found, including:

  • Lastly, this career requires you to be skillful in "interpersonal skills." According to quality assurance supervisor resumes, "industrial production managers must have excellent communication skills so they can work well other managers and with staff." This resume example highlights how quality assurance supervisor responsibilities rely on this skill: "identify quality assurance issues and trends strong interpersonal and communication skills. "
  • See the full list of quality assurance supervisor skills.

    We've found that 59.0% of quality assurance supervisors have earned a bachelor's degree. Furthermore, 8.4% earned their master's degrees before becoming a quality assurance supervisor. While it's true that most quality assurance supervisors have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven quality assurance supervisors did not spend the extra money to attend college.

    The quality assurance supervisors who went onto college to earn a more in-depth education generally studied business and biology, while a small population of quality assurance supervisors studied chemistry and food science.

    Once you're ready to become a quality assurance supervisor, you should explore the companies that typically hire quality assurance supervisors. According to quality assurance supervisor resumes that we searched through, quality assurance supervisors are hired the most by Stratosphere Quality, Octapharma Plasma, and Thermo Fisher Scientific. Currently, Stratosphere Quality has 39 quality assurance supervisor job openings, while there are 22 at Octapharma Plasma and 8 at Thermo Fisher Scientific.

    Since salary is important to some quality assurance supervisors, it's good to note that they are figured to earn the highest salaries at Takeda Pharmaceuticals U.S.A, AstraZeneca, and ProQuest. If you were to take a closer look at Takeda Pharmaceuticals U.S.A, you'd find that the average quality assurance supervisor salary is $102,004. Then at AstraZeneca, quality assurance supervisors receive an average salary of $100,034, while the salary at ProQuest is $96,592.

    View more details on quality assurance supervisor salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at United States Navy, Verizon Communications, and General Electric. These three companies have hired a significant number of quality assurance supervisors from these institutions.

    For the most part, quality assurance supervisors make their living in the manufacturing and retail industries. Quality assurance supervisors tend to make the most in the pharmaceutical industry with an average salary of $82,920. The quality assurance supervisor annual salary in the health care and technology industries generally make $81,096 and $72,252 respectively. Additionally, quality assurance supervisors who work in the pharmaceutical industry make 28.9% more than quality assurance supervisors in the retail Industry.

    The three companies that hire the most prestigious quality assurance supervisors are:

      What Auditor/Qualitys Do

      A quality auditor is responsible for inspecting the company's services and products, ensuring its adherence to business requirements and internal regulations. Quality auditors analyze the efficiency of operational functions and production processes to maintain high-quality deliverables with the utmost consideration for the safety and security of the production staff. They run quality checks for the outputs, create findings reports, and strategize methodologies to enhance stability by utilizing standard testing parameters. A quality auditor must have excellent communication and organizational skills, as they may also recommend opportunities to generate more resources and increase revenues.

      In this section, we compare the average quality assurance supervisor annual salary with that of an auditor/quality. Typically, auditors/quality earn a $37,827 lower salary than quality assurance supervisors earn annually.

      Even though quality assurance supervisors and auditors/quality have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require product quality, corrective actions, and regulatory agencies in the day-to-day roles.

      As far as similarities go, this is where it ends because a quality assurance supervisor responsibility requires skills such as "procedures," "food safety," "sqf," and "usda." Whereas a auditor/quality is skilled in "medicaid," "quality procedures," "powerpoint," and "medical records." So if you're looking for what truly separates the two careers, you've found it.

      Auditors/quality really shine in the automotive industry with an average salary of $36,589. Whereas quality assurance supervisors tend to make the most money in the pharmaceutical industry with an average salary of $82,920.

      Auditors/quality tend to reach lower levels of education than quality assurance supervisors. In fact, auditors/quality are 6.1% less likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.

      What Are The Duties Of a Quality Lead?

      A quality assurance (QA) lead is responsible for organizing and managing the testing of products prior to its release. Your duties will include defining testing standards and strategies, establishing formal QA processes, and overseeing all aspects of QA, such as using best practices and establishing metrics. Additionally, you are responsible for supervising and mentoring QA team members, and developing and implementing scripts, test cases, and procedures. You are also responsible for managing off quality products and developing and institutionalizing ISO complaints.

      The next role we're going to look at is the quality lead profession. Typically, this position earns a higher pay. In fact, they earn a $24,588 higher salary than quality assurance supervisors per year.

      A similarity between the two careers of quality assurance supervisors and quality leads are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "product quality," "corrective actions," and "regulatory agencies. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that quality assurance supervisor responsibilities requires skills like "procedures," "food safety," "ssop," and "performance reviews." But a quality lead might use skills, such as, "project management," "data analysis," "supplier performance," and "action plans."

      On average, quality leads earn a higher salary than quality assurance supervisors. There are industries that support higher salaries in each profession respectively. Interestingly enough, quality leads earn the most pay in the technology industry with an average salary of $108,878. Whereas, quality assurance supervisors have higher paychecks in the pharmaceutical industry where they earn an average of $82,920.

      On the topic of education, quality leads earn similar levels of education than quality assurance supervisors. In general, they're 3.2% more likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.

      How a Senior Quality Engineer Compares

      A Senior Quality Engineer ensures that a company's goods meet the quality standards required. They may work in various industries, such as the automobile, textile, clothing, food, and electronics industries.

      The third profession we take a look at is senior quality engineer. On an average scale, these workers bring in higher salaries than quality assurance supervisors. In fact, they make a $34,900 higher salary per year.

      By looking over several quality assurance supervisors and senior quality engineers resumes, we found that both roles utilize similar skills, such as "procedures," "product quality," and "corrective actions." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from quality assurance supervisor resumes include skills like "food safety," "regulatory agencies," "haccp," and "sqf," whereas a senior quality engineer might be skilled in "data analysis," "supplier performance," "fmea," and "control plans. "

      Interestingly enough, senior quality engineers earn the most pay in the technology industry, where they command an average salary of $115,923. As mentioned previously, quality assurance supervisors highest annual salary comes from the pharmaceutical industry with an average salary of $82,920.

      Senior quality engineers are known to earn higher educational levels when compared to quality assurance supervisors. Additionally, they're 15.0% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.

      Description Of a Shop Supervisor

      A shop supervisor is responsible for monitoring the overall operations of a store, delegating tasks to the shop personnel, and ensuring the highest quality service to the customers for their satisfaction. Shop supervisors handle the sales inventory and process bank transactions every closing. They also negotiate contracts with suppliers and third-party vendors, receive proof of shipments, maintain an organized record of deliveries, and implement marketing strategies to boost brand awareness and generate more revenues to increase profitability.

      The fourth career we look at typically earns lower pay than quality assurance supervisors. On average, shop supervisors earn a difference of $20,318 lower per year.

      While their salaries may vary, quality assurance supervisors and shop supervisors both use similar skills to perform their jobs. Resumes from both professions include skills like "product quality," "customer service," and "quality standards. "

      While some skills are shared by these professions, there are some differences to note. "procedures," "food safety," "corrective actions," and "regulatory agencies" are skills that have shown up on quality assurance supervisors resumes. Additionally, shop supervisor uses skills like safety procedures, preventive maintenance, heavy equipment, and parts inventory on their resumes.

      Shop supervisors earn a higher salary in the manufacturing industry with an average of $59,004. Whereas, quality assurance supervisors earn the highest salary in the pharmaceutical industry.

      The average resume of shop supervisors showed that they earn lower levels of education to quality assurance supervisors. So much so that the likelihood of them earning a Master's Degree is 12.2% less. Additionally, they're less likely to earn a Doctoral Degree by 0.8%.