Become A Quality Control Coordinator

* Responsible for the coordination, maintenance and management of the stability program.
* Test data for all stability samples.
* Responsible for stability sample inventory, accountability, inspection and destruction.
* Manage the stability tracking system and assure products are pulled/submitted/tested in a timely manner and in compliance with internal/industry guidelines/procedures.
* Design stability studies, authoring protocols, tracking and monitoring completion of test results and trending data.
* Initiate stability OOS investigation.
* Generate OOS reports.
* Communicate to QC Supervisor, progress and/or delays of priorities, as well as technical problem with recommended solutions.
* Hold monthly stability review meetings.
* Maintain stability chambers and stability areas within regulations and procedures through proper documentation practices and other compliance guidelines

* Experience required with GMP & HACCP policy & procedure and experience training others in a manufacturing setting.
* Food Manufacturing experience preferred.
* Must be able tocoordinate and present data for BRC and other external audits, including customer audits as well as vigorous internal audits.
* This position is responsible for the coordination of all the data and analysis of data for the QC Department for the Horn Lake Plant, to provide the necessary information for the effective review of audit materials for Customers and Outside sources (BRC, AIB, etc).
* Reviews and catalogs documentation of products produced in the plant, tests and analyzes results of those evaluations.
* Supervises the collection of documentation and works closely with Production Supervisors, Production Managers, in addition to other QC personnel.
* Sits in on Audits and communicates effectively with those seeking answers related to the documentation.
* Reviews and verifies data related to the recordkeeping kept by employees to make sure it meets all requirements.
* Assists in internal and external audits and maintain facility forms, logs, records and data needed.
* Provided annual GMP and HACCP training to entire facility and ensures other required trainings and documentation of such are completed.
* Provides other support to the QC Supervisors anddepartment as needed.
* This position may assist as needed in the labs and otherplant areas

* Describe the decision-making authority of this position, the nature and extent of supervision available and the point at which higher approval is required.
* Has authority to reject ingredient shipments that fall outside Perdue specifications, including PVP requirements.
* Can implement ingredient substitutions per published program.
* Has authority to halt feed production and delivery in emergency situations, including PVP requirements.
* All major deviations are reviewed with supervisor and disposition handled accordingly.
* Contact person for FDA inspections.
* Conducts, prepares and reports assigned audits to nutritionist and feed mill management

* Responsible for implementing and maintaining the effectiveness of the quality system.
* Maintains current knowledge of applicable Quality System regulations and standards in order to perform effectively as a Quality representative for the Quality Control department.
* Maintains recognized certifications appropriate to performing the job function.
* Possesses sufficient technical understanding of production processes to accurately document product quality issues.
* Works with area managers to develop action plans and provide data required to address product non-conformances.
* Initiates and follows through on exceptions until closure.
* Interacts frequently with QA, Regulatory and TPS departments and the Material Review Board to achieve final resolution of issues.
* Tracks the area's open CAPA to ensure timely close out of action items and reports status to area managers.
* Performs follow-up assessments to determine the effectiveness of CAPA after completion.
* Fosters a culture of product quality awareness and continuous improvement.
* Is able to work independently and direct own daily activities.
* Ability to work on several tasks simultaneously, set and shift priorities as required and drive tasks to successful completion.
* May perform other tasks as assigned

* Responsible for working in conjunction with the Communications Coordinator position To ensure that staff is current on new information, comprehends, scripting in place.
* Responsible for developing all Policies and Procedures for Customer Service Call Center and maintaining the Procedure Manual (hard copy and on-line).
* Responsible for the maintenance and accuracy of the Corporate Policies & Procedures for the Customer Service Call Center.
* Responsible for the maintenance of all departmental procedures, working with departmental Managers to ensure accuracy and current processes are in place.
* Responsible for Client Library, which includes the development of client information, training guides and ongoing historical information.
* Responsible for real time communications, including the verification of information, scripting, tracking and maintaining history of information.
* Responsible for development and facilitation of Quarterly Refresher Training classes.
* Responsible for facilitating the two week program of the Controlled Environment Training for New Hire Customer Service Training classes.
* Act as direct back-up to the Servicing Training Performance Specialists in facilitating training sessions for new hire programs.
* Responsible for Quality Monitoring on a weekly basis (5 calls per representative), completing evaluations, documentation and presenting to the CSR’s..
* Responsible for Side-by
* Side Monitoring on a weekly basis.
* Responsible to work in conjunction with Operations Supervisor/Service Leader on individual Performance Plans for each Customer Service Representative and Research member.
* Participate in bi-weekly Team Performance meetings with Operations Supervisor and Service Leader.
* Responsible for participation in bi-weekly Staff Meetings with CS Teams.
* Responsible for participating in the Interview Process within CS area.
* Act as direct back up to the Operations Supervisor and Service Leader in conjunction with call handling to meet departmental and company goals with regard to incoming telephone calls.
* Responsible for the facilitation of all Quality programs, ie Quality Club, ACH Referral Program, Employee/Supervisor of the Month, motivational campaigns, etc.
* Responsible for the review, resolution and tracking of the CS Management email box, which is real time notification of customer impact issues.
* Responsible for working in conjunction with the Operations Supervisor and Service Leader to review issues identified on the Assistance Line daily logs for training and coaching opportunities.
* Responsible for the facilitation of the unique programs, requests by clients, ie after hours email box, client satisfaction surveys, etc.
* Ensure all Quality Responsibilities are adhered to by the CSR’s and tracked on the Master Quality Matrix.
* Responsibilities include: Tasks, First Call Resolution, Private Labeling integrity of Correspondence, Compliments/Complaints, Adhering to Procedures, etc.
* Responsible for Quarterly Desk Audits
* Ensure individual monthly reporting for all Client Customer/Member Issues.
* Responsible for First Call Resolution metrics, Survey and Quality Call Monitoring.
* Responsible for calibration sessions with client, vendor and internal to ensure consistency.
* Responsible for ensuring all reporting and calls are delivered to client on monthly basis.
* Responsible for projects as assigned by Manager