What does a quality control manager do?
A quality control manager is responsible for checking the quality of products and materials, especially for release and delivery, ensuring that the items are free of any defects. Quality control managers coordinate with other organization heads to develop effective processes to maintain and improve the products' efficiency, following the regulatory procedures and standard protocols. They monitor production, identify areas of improvement, inspect the finished products, and adjust product development techniques based on the client's specifications. A quality control manager must have excellent communication and leadership skills to handle the production team and address concerns immediately.
Quality control manager responsibilities
Here are examples of responsibilities from real quality control manager resumes:
- Lead staff training/analysis on USP, EP and JP monograph testing.
- Manage interdisciplinary teams charge with ISO implementation.
- Host ISO annual assessment audits, achieving continue certification.
- Organize and manage SharePoint site for tracking and documentation purposes
- Update, reformat and manage internal aerospace quality systems.
- Lead business system development in new aerospace start-up facility with industry-unique process concept.
- Develop and implement company-wide QA/QC program utilizing ISO testing procedures to demonstrate products meet API specifications.
- Develop several methods currently in use by USP.
- Contribute to CMC filings through authorship/review of reports.
- Execute daily logistics of incoming raw products as well as shipping finish products.
- Input daily reports into QMS track preparatory, initial and final inspections in QMS.
- Programme, set up and manufacture quality first piece on Mazak CNC mills and lathes.
- Perform CNC (HASS) and conventional machining of repair jobs, fastener and parts installations.
- Establish daily duties for 10 inspection employees , 3 NDT technicians and over 80 shop employees through QMS.
- Instill a culture that proactively seek corrective measures base on root cause identification using lean sigma tools and methodologies.
Quality control manager skills and personality traits
We calculated that 6% of Quality Control Managers are proficient in Product Quality, Quality Procedures, and OSHA. They’re also known for soft skills such as Interpersonal skills, Leadership skills, and Problem-solving skills.
We break down the percentage of Quality Control Managers that have these skills listed on their resume here:
- Product Quality, 6%
Assessed Production and Quality control procedures and practices, instituted immediate remedial actions for non-conforming practices which impacting product quality.
- Quality Procedures, 6%
Redesign and strengthening of staffing requirements for key positions through certification requirements, job descriptions, and quality procedures.
- OSHA, 5%
Developed and implemented company wide Hazard Communication program, OSHA compliance guidelines.
- Corrective Action, 5%
Directed 36 annual audits to verify contract compliance and process performance; generated and formally-documented corrective actions and preventive measures.
- Quality Standards, 5%
Developed and coordinated special activities and programs necessary to meet and maintain quality standards and reliability of products and services.
- Customer Service, 5%
Set customer service standards specified quality requirements of raw materials with suppliers, investigated and set standards for quality/health and safety.
Most quality control managers use their skills in "product quality," "quality procedures," and "osha" to do their jobs. You can find more detail on essential quality control manager responsibilities here:
Interpersonal skills. To carry out their duties, the most important skill for a quality control manager to have is interpersonal skills. Their role and responsibilities require that "industrial production managers must have excellent communication skills to work well other managers and with staff." Quality control managers often use interpersonal skills in their day-to-day job, as shown by this real resume: "retain currently enrolled customers negotiate client reinstatements initiated my interpersonal skills and customer services to clients who refused settlement offers. "
Leadership skills. Another essential skill to perform quality control manager duties is leadership skills. Quality control managers responsibilities require that "to keep the production process running smoothly, industrial production managers must motivate and direct employees." Quality control managers also use leadership skills in their role according to a real resume snippet: "performed all quality control planning, training, execution, teamwork development, and sustained quality leadership. "
Problem-solving skills. This is an important skill for quality control managers to perform their duties. For an example of how quality control manager responsibilities depend on this skill, consider that "production managers must identify and address problems that arise." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a quality control manager: "assist in coordinating all customer and fda government audits and ensure that all audit findings are resolved and reported on time. ".
The three companies that hire the most quality control managers are:
- CEM
36 quality control managers jobs
- Caddell Construction31 quality control managers jobs
- Bristol-Myers Squibb26 quality control managers jobs
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Compare different quality control managers
Quality control manager vs. Vice-president of quality
A vice president of quality is responsible for monitoring the quality performance and delivery of the company outputs and deliverables to serve customers and clients. Vice presidents of quality analyze the production and operational processes to ensure that everything adheres to the internal guidelines and regulations. They also coordinate with the stakeholders for project updates and identify opportunities for revenue resources to increase the company's profits. A vice president of quality must have excellent communication and leadership skills, especially in minimizing loss from operational failures and increasing productivity results.
While similarities exist, there are also some differences between quality control managers and vice-president of quality. For instance, quality control manager responsibilities require skills such as "quality procedures," "osha," "customer service," and "control plan." Whereas a vice-president of quality is skilled in "risk management," "patient safety," "performance improvement," and "quality improvement." This is part of what separates the two careers.
Vice-president of qualities tend to make the most money working in the finance industry, where they earn an average salary of $122,006. In contrast, quality control managers make the biggest average salary, $93,703, in the manufacturing industry.vice-president of qualities tend to reach higher levels of education than quality control managers. In fact, vice-president of qualities are 13.3% more likely to graduate with a Master's Degree and 2.1% more likely to have a Doctoral Degree.Quality control manager vs. Director of quality
In the manufacturing industry, a director of quality is primarily in charge of spearheading and overseeing the daily operations in a quality assurance department. They work to ensure that products adhere to the company's quality standards and industry regulations by conducting research and assessments, developing quality test systems, and reviewing reports. As a director of quality, they have the authority to make significant decisions, establish protocols and guidelines, set objectives and timelines, and implement rules and policies, creating new ones as necessary.
Each career also uses different skills, according to real quality control manager resumes. While quality control manager responsibilities can utilize skills like "quality procedures," "control plan," "management system," and "quality control program," directors of quality use skills like "healthcare," "quality improvement," "patients," and "patient safety."
Directors of quality may earn a higher salary than quality control managers, but directors of quality earn the most pay in the finance industry with an average salary of $155,704. On the other hand, quality control managers receive higher pay in the manufacturing industry, where they earn an average salary of $93,703.Average education levels between the two professions vary. Directors of quality tend to reach higher levels of education than quality control managers. In fact, they're 13.4% more likely to graduate with a Master's Degree and 2.1% more likely to earn a Doctoral Degree.Quality control manager vs. Auditor/quality
A quality auditor is responsible for inspecting the company's services and products, ensuring its adherence to business requirements and internal regulations. Quality auditors analyze the efficiency of operational functions and production processes to maintain high-quality deliverables with the utmost consideration for the safety and security of the production staff. They run quality checks for the outputs, create findings reports, and strategize methodologies to enhance stability by utilizing standard testing parameters. A quality auditor must have excellent communication and organizational skills, as they may also recommend opportunities to generate more resources and increase revenues.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a quality control manager is likely to be skilled in "product quality," "osha," "oversight," and "control plan," while a typical auditor/quality is skilled in "excellent interpersonal," "excellent organizational," "audit findings," and "audit results."
Auditors/quality earn the highest salary when working in the retail industry, where they receive an average salary of $40,479. Comparatively, quality control managers have the highest earning potential in the manufacturing industry, with an average salary of $93,703.When it comes to education, auditors/quality tend to earn similar degree levels compared to quality control managers. In fact, they're 2.3% less likely to earn a Master's Degree, and 1.0% less likely to graduate with a Doctoral Degree.Quality control manager vs. Quality supervisor
A quality supervisor is an individual who manages and implements the quality assurance and control systems of a company to ensure the proper execution of products and customer satisfaction. Quality supervisors oversee a team of quality control analysts and train them on the latest product standards. They must make sure that customers are pleased with the finished product by communicating with them and setting realistic expectations. Quality supervisors must also provide reports on quality metrics to the other members of the management team.
Types of quality control manager
Updated January 8, 2025
