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Quality control representative skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical quality control representative skills. We ranked the top skills for quality control representatives based on the percentage of resumes they appeared on. For example, 13.3% of quality control representative resumes contained quality control procedures as a skill. Continue reading to find out what skills a quality control representative needs to be successful in the workplace.

15 quality control representative skills for your resume and career

1. Quality Control Procedures

Quality Control Procedures known as "QC" are processes to ensure a product or service meets the quality criteria defined by an organization or client. This procedure involves product testing, data collection, product recalls, product replacements, and service improvements. QC aims to reduce product and service failures while enhancing customer satisfaction.

Here's how quality control representatives use quality control procedures:
  • Recorded, evaluated and analyzed data, applying established statistical quality control procedures.
  • Developed and revised quality control procedures.

2. Quality Audits

Here's how quality control representatives use quality audits:
  • Attended quarterly EH&S & Ethics Training, Was a member of Internal Quality Auditing Team.
  • Perform quality audit, record, and submit information to Quality control supervisor.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality control representatives use customer service:
  • Utilize troubleshooting skills to resolve customer service problems supervisors regarding work orders as well as speaking with Representative regarding errors.
  • Insured customer service reps followed all company guidelines and regulations when representing the company with vendors and customers.

4. Quality Checks

Quality checks are a component of quality control aimed at ensuring that quality requirements are met. Internally, quality checks provide assurance to managers, and externally, it provides assurance to clients, federal departments, authorities, and certifiers.

Here's how quality control representatives use quality checks:
  • Performed final quality check of completed work on aircraft before returning it to the customer.
  • Perform quality check after encoding is complete.

5. Quality Issues

Here's how quality control representatives use quality issues:
  • Investigated quality issues and worked with vendors to implement process improvements.
  • Identified quality issues and recommended repair or replacement solutions.

6. USDA

Here's how quality control representatives use usda:
  • Perform, monitor and evaluate compliance with USDA regulations other than those incorporated into daily routines.
  • Support during inspections from the Health Department, USDA, EPA, OSHA, and FDA.

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7. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how quality control representatives use management system:
  • Operated Resident Management System to upload required project data and manage project construction scheduling.
  • Document Control of external/internal documentation for quality/environmental management system.

8. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how quality control representatives use internal audit:
  • Conduct internal audits of laboratory data and quality systems/procedures.
  • Assisted with EOM (end of month) reports, counts and internal audits for floor Supervisors and management team.

9. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality control representatives use gmp:
  • Researched and interpreted GMP and regulatory requirements.
  • Develop, implement, monitor and modify GMP plan action items in area of responsibility.

10. Test Equipment

Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.

Here's how quality control representatives use test equipment:
  • Procured standards and test equipment for laboratory and field use.
  • Performed troubleshooting and problem solving using applicable publications, test equipment, deductive and critical thinking.

11. Test Results

Here's how quality control representatives use test results:
  • Interpreted test results, matching to established specifications and control limits, and make recommendations on appropriateness of data for release.
  • Facilitated implementation of reports, such as time and production records, inventories, and test results.

12. Shop Drawings

Here's how quality control representatives use shop drawings:
  • Observe and manage all construction phases to ensure compliance with contract schedules, specifications, shop drawings, etc.
  • Checked all shop drawings for accurate dimensions and ensured compliance with applicable specifications and drawings.

13. Quality Documentation

Here's how quality control representatives use quality documentation:
  • Maintain process and quality documentation Crew leader of 11+ employees to run the belt inspection line in a garlic production environment.
  • Maintain process and quality documentation (take and record temperature of product.

14. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how quality control representatives use product quality:
  • Perform routine product audits to ensure consistency in product quality and adherence to corporate specifications.
  • Performed final safety of flight inspections on multiple weapon system platforms with zero Product Quality Deficiency Reports on aircraft delivered.

15. Product Specifications

A product specification is a document detailing all the requirements and key features of a product that's about to be built. It's mostly called a blueprint because it's the product in its theoretical form which is also the preliminary stage of product design.

Here's how quality control representatives use product specifications:
  • Oversee EPA mandated seasonal changes in product specifications.
  • Lead technical discussions regarding testing, stability program, and product specifications.
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List of quality control representative skills to add to your resume

Quality control representative skills

The most important skills for a quality control representative resume and required skills for a quality control representative to have include:

  • Quality Control Procedures
  • Quality Audits
  • Customer Service
  • Quality Checks
  • Quality Issues
  • USDA
  • Management System
  • Internal Audit
  • GMP
  • Test Equipment
  • Test Results
  • Shop Drawings
  • Quality Documentation
  • Product Quality
  • Product Specifications
  • Supplier Quality
  • Quality Standards
  • ISO
  • Outbound Calls
  • Customer Complaints
  • Process Control
  • HACCP
  • Statistical Data
  • NDE
  • Quality System
  • API
  • Visual Inspections
  • Destructive Testing
  • Field Testing
  • Customer Interaction
  • Medicaid
  • Customer Accounts
  • Customer Support
  • FDA
  • PowerPoint
  • EPA
  • Audit Findings
  • Contract Specifications
  • Customer Orders
  • RFI
  • REO
  • Regulatory Compliance
  • Customer Issues
  • Customer Specifications

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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