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  • Nurse Quality Specialist - Emergency Department

    Luminis Health

    Quality coordinator job in Lanham, MD

    The Nurse Quality Specialist in the Emergency Department promotes high-quality, cost-effective healthcare by applying expert clinical knowledge, leading process improvements, and supporting staff education. They collaborate with medical leadership and interprofessional teams to implement evidence-based practices, foster innovation, and ensure patient safety and positive outcomes. This role involves managing quality improvement initiatives, championing evidence-based care, and supporting professional development within the nursing team. Luminis Health Title: Nurse Quality Specialist (NEW ·Promote the delivery of high-quality, cost-effective health care through the provision of expert clinical knowledge, process improvement, change management strategies, staff education, and professional development. ·Collaborate with the medical and nursing leadership team, clinical education team, and clinical staff in planning and implementing organizational and departmental goals, fostering a climate of innovation through role modeling, consultation, research, and facilitating learning. ·Follow Luminis Health RISE Values and High Reliability Principles in every interaction. ·Support the ANCC Pathways to Excellence Standards 1.Provides expertise and support to nurses caring for patients at the bedside A.Accountable for evaluation and improvement of point-of-care outcomes, including the synthesis of data and other evidence to evaluate and achieve optimal outcomes. B.Provide direct clinical leadership emphasizing a culture of safety, excellence, innovation, and demonstrate and advanced knowledge and skills in the snursing area. C.Actively engage in scholarly translating evidence to nursing practice and lead as a change agent for innovative care. D.Partner with unit/department/hospital leadership to promote positive change and QI/PI initiatives E.Model expert practice to peers, interprofessional team members, health care consumers and learners. F.Manage performance improvement in specialty areas and collaborate with interprofessional teams to achieve the best outcomes that align with Luminis Health's strategic goals. G.Seek personal/team experiences to develop, maintain, and improve competence in nursing professional development. H.Design and implementation of department-specific evidence-based practice(s). I.Use information systems and technologies to improve healthcare outcomes. J.Incorporate staff well-being to ensure a positive practice environment. 2. Helps drive practice changes with collaborative partnerships A.Provide professional support to internal and external customers during the evaluation and implementation of new products and change initiatives. B.Evaluate the environment for trends and issues that require change, and collaboratively create, implement and assist in maintaining change. C.Participate in department-specific and hospital-wide quality improvement (QI) and process improvement (PI) . D.Promote and participate in hospital Shared Governance activities. E.Participate in the identification and collection of care outcomes. F.Provide team leadership, management and collaboration with other health professional team members 3. Ensure the use of best practices and evidence-based care A.Recommend practice changes based on the synthesis, appraisal of research and evidence-based practices, and quality improvement findings. B.Disseminate research findings through educational programs, courses, and other activities. C.Promote, facilitate, conduct, and participate in research, evidence-based practice (EBP), and quality improvement (QI) activities. D.Knowledge of nursing theory, evidence-based practice, and research to provide modeling of professional development. E.Commit to stewardship and leveraging of human, environmental, and material resources. F.Advocate for patients, communities, nursing, and the health professional team Maintains membership in a professional nursing organization and professional nursing certification to support professional practice. Participate in a poster or podium presentation representing a unit project, a minimum of once each calendar year • Bachelor Degree in Nursing • Master's or DNP preferred • Clinical Specialty Certification in specialty area (or within 3 months of hire) • Three years as a Registered Nurse in specialty setting. • Proven history of quality improvement initiatives • Healthcare Provider BLS. • Healthcare Provider ACLSand PALS may be required in certain areas • Clinical Specialty Certification in specialty area (or within 3 months of hire) • Professional Nursing Organization Membership. • Current active licensure as a registered nurse by the Maryland Board of Nursing. • Adherence to credentialing requirements of Luminis Health as stated in the nursing bylaws. ·There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. ·Physical Demands - Medium Work ·The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. ·The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range$83,000-$124,000 USD Luminis Health Benefits Overview: • Medical, Dental, and Vision Insurance • Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) • Paid Time Off • Tuition Assistance Benefits • Employee Referral Bonus Program • Paid Holidays, Disability, and Life/AD&D for full-time employees • Wellness Programs • Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges. Keywords: nurse quality specialist, emergency department, quality improvement, evidence-based practice, clinical leadership, patient safety, process improvement, staff education, healthcare outcomes, nursing professional development
    $83k-124k yearly 4d ago
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  • Quality Assurance Coordinator, Registered Nurse

    Sentara Health 4.9company rating

    Remote quality coordinator job

    City/State Suffolk, VA Work Shift First (Days) Sentara Homecare and Hospice Services Newport News is seeking to hire a qualified individual to join our team as a Quality Assurance Coordinator Registered Nurse. Position Status: Full Time, Day Shift Position Location: Remote Hourly Range: $33.53 - $55 We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. Overview Registered Nursewho establishes and maintains quality control systems and procedures that comply with Home Care standards. Performs regular audits and inspections to assess quality, compliance and adherence to internal and external standards. Analyzes data and feedback to identify areas for process improvement and quality enhancement. Identifies and addresses non-conformance issues, coordinates the resolution process and works with teams to prevent recurrence. Education Associate's degree (Required) Certification/Licensure RN (Required) - Active in Virginia BLS (Required within 90 days) Experience 1 year experience required in Healthcare Quality Improvement or Data Analysis One year experience requires with the frail and elderly population for PACE keywords: rn, registered nurse, home care, newport news, hampton roads, fulltime, talroo-nursing, indeed, home health, hospice, quality assurance, quality improvement, data analysis Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
    $33.5-55 hourly 22h ago
  • Clinical Quality Improvement (QI) Lead, HYBRID

    Children's National Medical Center 4.6company rating

    Quality coordinator job in Washington, DC

    Clinical Quality Improvement (QI) Lead, HYBRID - (25000349) Description The Clinical Quality Improvement (QI) Lead in collaboration with HSCSN Quality Assurance leadership leads the development, planning, and implementation of QI initiatives to ensure the delivery of quality health care and services. The QI lead will also support quality oversight, assessment, and NCQA compliance initiatives. She/he will be a subject‑matter expert in quality improvement and quality assurance and will be responsible for working with internal and external stakeholders. Qualifications Minimum Education Bachelor's Degree - Ideal candidate should hold bachelor's degree with public health background or other health related academic credentials and clinical background (RN, LPN, social worker etc.) (Required) Master's Degree in MSN, MPA, or MPH. (Preferred) Minimum Work Experience 2 years of experience in developing, implementing, and evaluating clinical QI/PI initiatives, NCQA Accreditation, and HEDIS in a MCO (Required) 2 years of professional clinical experience. (Preferred) Required Skills/Knowledge Ability to work under pressure independently, strong organizational and analytical (qualitative/quantitative analysis) skills is required. Experienced in facilitating and coordinating various QI workgroups including HEDIS trend analysis, developing and implementing various initiatives. Demonstrated project management skills with the ability to handle multiple concurrent projects. Ability to work effectively with providers and multidisciplinary teams across departments. Experience in NCQA accreditation readiness activities (managing accreditation project plan, supporting team in reviewing/writing NCQA compliant analysis, preparing materials for survey etc). Experience with Medicaid regulatory compliance and external quality review organization (EQRO) activities such as managing Performance Improvement Projects (PIPs). Excellent written and verbal communication skills. Must be able to understand and use CQI principles/tools (Institute for Health Care Improvement's Model for Improvement). Knowledge of computer applications MS Suite (Word, Excel, PowerPoint, Adobe Pro, Outlook). Required Licenses and Certifications Registered Nurse Licensed as a Registered Nurse (RN). (Preferred) CPHQ preferred. Job Functions Essential job duties: Participates and coordinates quality improvement performance measures including but not limited to: Analysis (Quantitative and Qualitative) Performs root cause analysis to assess low performance on chosen indicators, sets SMART aims with appropriate stakeholders and identifies key drivers for success. Identification of opportunities for improvement on internal quality outcome measures (KPI, HEDIS, CAHPS etc.) and collaborate with various teams to design, implement, and proactively monitor outcomes. Maintains expertise in continuous quality improvement principles and concepts. Design methodology, collect and interpret data, conduct clinical and statistical analyses, and monitor outcomes. Acts as a project leader by overseeing, coordinating, monitoring, and reporting on assigned projects and quality workgroup. Prepares detailed project plans including work plans, resources requirement, timeframes, and methodology to achieve project objectives. Reviews project status at each phase, identifies variances from approved timetables, and proposes modified time frames. Collects, analyzes, and acts upon quality outcomes data, with respect to members and providers to effectively manage care including measurement of specific procedures, and the development, implementation, and evaluation of interventions. Analyzes member/provider survey data and identify opportunities to improve results. Participates and lead discussions, facilitate trainings related to QI tools and NCQA accreditation. Support HEDIS inventions/initiatives. Partners with Business Analysts, Business Informatics specialists, and other available resources (i.e. consultants) to develop needed reports to assess outcome and process measures needed for improvement work. Develop targeted/general member and provider educational interventions to support and improve specific QI initiatives, working in collaboration with internal and external stakeholders. Tracks and monitors quality of care/services issues regarding members and/or providers. Participate and support the HSCSN Quality Management Committees and sub-committees. Other job duties: May perform other duties in addition to those outlined in this job description. Organizational Accountabilities Demonstrates understanding of quality of service and collaborates with co‑workers to ensure excellence standard is achieved. Innovates through improvement of care and/or efficiency of operational processes. Dedicated to a standard of performance excellence and high quality. All In Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency. Identifies, prioritizes and selects alternative solutions to determine best outcome. Action Oriented Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands. Anticipates problems and attempts to solve before they develop. Supervisory Responsibilities None. Category III: Job does not involve exposure to blood, body fluids, non‑intact skin or tissue specimens. Incumbent does not perform or help in emergency medical care or first aid as a part of his/her job. Protected Health Information Access Level Level IV - Full Access: Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions. This job operates in a hospital or office environment. Physical Requirements Light Work: Lifting 25 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Travel Requirements DC Residents Encouraged to Apply. Primary Location District of Columbia-Washington Work Locations HSCSN - Vermont Ave 1101 Vermont Ave NW Washington 20005 Job Non-Clinical Professional Organization HSC W/Special Needs Position Status : R (Regular) - FT - Full-Time Shift : Day Work Schedule : Full Time 40 hr/wk Job Posting Full-Time Salary Range 79289.6 - 132163.2 Health Services for Children with Special Needs (HSCSN) is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster Health Services for Children with Special Needs (HSCSN) follows a “drug‑free” work environment policy: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug‑free workplace, including prohibiting recreational or prescribed marijuana. #J-18808-Ljbffr
    $66k-87k yearly est. 22h ago
  • Senior Quality Consultant - Bilingual (Spanish/English)

    Pharmatech Associates 3.6company rating

    Remote quality coordinator job

    A leading life sciences consultancy is seeking a Senior-level Quality Consultant to assist with delivering quality and compliance-related services. Candidates should have a B.S. in life sciences, 15 years of relevant experience, and bilingual skills in Spanish and English. Responsibilities include conducting gap assessments and evaluating inspection readiness programs. Remote work is available, and strong interpersonal and communication skills are essential. #J-18808-Ljbffr
    $67k-87k yearly est. 4d ago
  • Remote Workers' Comp Quality & Performance Lead

    Arthur J. Gallagher & Co. (AJG 3.9company rating

    Remote quality coordinator job

    A leading claims management company is looking for an experienced professional in California for a remote role specializing in Workers' Compensation claims. The successful candidate will need 7-10 years of relevant experience, strong leadership and process management skills, and familiarity with auditing. The position includes comprehensive benefits like medical plans and educational reimbursement. If you're dedicated to enhancing client care and have a passion for driving outcomes, we want you to be part of our team. #J-18808-Ljbffr
    $80k-108k yearly est. 4d ago
  • Global Quality Policy & Advocacy Leader

    Gilead Sciences, Inc. 4.5company rating

    Quality coordinator job in Washington, DC

    A leading biopharmaceutical company is seeking a Senior Director of Quality Policy and Advocacy to lead global policy initiatives. This role requires extensive experience in Quality strategies, particularly within North American regulatory landscapes. You will be responsible for advocating Gilead's portfolio interests and engaging with stakeholders to resolve complex Quality issues. The ideal candidate will have a strong background in regulatory affairs, leadership skills, and the ability to communicate effectively with diverse audiences. This role offers a competitive salary and benefits. #J-18808-Ljbffr
    $91k-117k yearly est. 1d ago
  • Production Coordinator

    ROCS Grad Staffing

    Quality coordinator job in Sterling, VA

    Why You Want to Work Here: We are seeking a highly organized and detail-oriented individual to join our team as a Production Coordinator / Account Manager . As a Production Coordinator / Account Manager, you will play a crucial role in supporting the planning and execution of various production projects. This is an exciting opportunity to work in a fast-paced and dynamic environment. Responsibilities: Coordinate all aspects of the printing & mailing process, both with our clients and internal production staff to ensure projects are produced accurately and on time. Collaborate with various departments to ensure timely completion of project deliverables at each stage of the production process. Maintain accurate records of production activities, including budgets, schedules, and progress reports via our internal CRM platform. Assist with keeping projects on budget and processing draft invoices. Communicate and coordinate effectively with clients, external vendors, and internal staff throughout the day. Qualifications: Bachelor's degree preferred, but not required. Previous experience as a production coordinator or similar role. Strong organizational skills and the ability to manage multiple projects simultaneously. Excellent attention to detail and problem-solving abilities. Proficiency in project management software and tools. Knowledge of production processes, including pre-production, production, and post-production. Effective communication and interpersonal skills. Flexibility to adapt to changing project demands and work well under pressure.
    $42k-62k yearly est. 3d ago
  • Senior Quality Systems Engineer (Remote) - Drive QMS Excellence

    Getinge 4.5company rating

    Remote quality coordinator job

    A global medical device company is seeking a Senior Quality Systems Engineer for a remote position. The role involves leading the enhancement of Quality Management System documents, driving best practices, and ensuring regulatory compliance. Candidates should have at least 5 years of experience in Quality Assurance with a strong understanding of medical device regulations. Comprehensive benefits package including health insurance and a registered pension plan is offered. #J-18808-Ljbffr
    $78k-103k yearly est. 1d ago
  • Western US Regional Quality Manager

    E2 Optics 4.1company rating

    Remote quality coordinator job

    Why E2 Optics? 🔌Join E2 Optics as an Western US Regional Quality Manager!🔌 Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next. What You'll Do Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. Promotes company Core Values to foster and safeguard family-centric culture. In cooperation with the Director of Quality, develops and manages corporate quality initiatives to build a world class program for US operations with the exception of one specific Strategic Account. Works with personnel in all areas and at all levels to achieve consistent Quality management practices throughout the US. Provides support to regional field leadership helping them build and maintain awareness of developing Quality Management solutions and adopt best practices. Maintains Quality Management programs for incorporation into the operational policies of the organization to provide regional construction operations leadership and consistency. Determines corrective or preventative measures where indicated and verifies measures have been implemented. Communicates the expectations, goals, standards, and metrics used to measure progress. Attends and supports required Quality Management meetings will all levels of both internal and external parties. Develops, follows-up and verifies completion of action items based off KPI's. Maintains Quality Management leadership and awareness skills among site Quality Managers to support compliance with internal and external requirements. Manages Quality training needs in accordance with both E2 Optics and customer guidelines. Provides technical and regulatory compliance expertise and support throughout the US operations under this description. Leads the investigation of quality challenges at region sites and cooperates in the preparation of material and evidence for organization use in lessons learned communications. Reviews, compiles and submits Quality Management reports required by strategic account operation under this description. Develop and execute the company-wide strategy for Quality Assurance (QA), Quality Control (QC), and Technical Training across all operations. Lead cross-functional quality programs to ensure consistent standards and continuous improvement across field operations. Define, standardize, and continuously improve QA/QC procedures specific to structured cabling, OSP, AV, DAS, and data center systems. Oversee jobsite inspections, audits, and closeout documentation to ensure work meets NEC, BICSI, TIA, and customer-specific standards. Oversee inspections, audits, and compliance efforts to meet internal standards and industry regulations. Collaborate with project, field, and engineering teams to identify quality gaps and implement corrective actions. Support ongoing workforce development, leadership training, and career pathing for technical roles. Support onboarding and certification programs for new hires, including BICSI and client-specific requirements. Support a technical training organization that equips employees with knowledge, certifications, and hands-on skills to perform at the highest level Establish and monitor KPIs and metrics for quality performance and training effectiveness. Champion a culture of accountability, safety, and continuous learning across the organization. Lead, mentor and support QA/QC and technical training teams across multiple locations. Travel: The individual in this role should be able and willing to travel as required by E2 Optics. What We Are Looking For Bachelor's Degree preferred in Engineering, Construction Management, Business, or related field. 5 + years Quality Management experience in progressively responsible leadership roles will be considered in lieu of a bachelor's degree. BICSI RCDD, PMP, or equivalent certifications preferred. Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation, standard modeling (SOP), leadership technique, production methods, and coordination of people and resources. Law and Government: knowledge of laws, legal codes, government regulations, and requirements. Building and Construction: knowledge of materials, methods, and the tools involved in the construction or repair of buildings, or other structures within Regional Datacenters. Proficient in using a computer and MS Office (Outlook, Word, Excel, Visio, etc.) and MS Project. 5+ years progressively responsible leadership roles with quality management experience in the low voltage, structured cabling, or data center construction industries. Experience understanding of BICSI standards, ANSI/TIA codes, and electrical/communications best practices. Extensive knowledge of QA/QC frameworks, regulatory standards, and technical best practices. Proven ability to build and scale quality programs in high-growth and field-based environments. What We Offer Competitive pay Opportunities for professional development and career growth BICSI training facilities A supportive and inclusive work environment Health, dental, and vision insurance Paid time off and holidays Work Environment and Physical Demands The standard work environment for this position includes both indoor business office settings and construction environments. The noise level is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must also regularly carry and climb ladders up to 20 feet. The employee must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies), if required. The employee may also be required to work in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Disclaimer The above job definition information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
    $74k-109k yearly est. Auto-Apply 7d ago
  • Quality Manager

    Invisible Technologies 4.0company rating

    Remote quality coordinator job

    About Invisible Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most. Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world's top AI companies, including Microsoft, AWS, and Cohere. Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets. Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology. About The Role As a company redefining operations through AI innovation, our ability to deliver consistently high-quality outcomes is at the core of the value we provide to our clients. We are seeking a detail-oriented and impact-driven Delivery Quality Manager to ensure that our AI training and multilingual data operations maintain the highest standards of accuracy, consistency, cultural relevance, and linguistic excellence. In this role, you will work in close collaboration with some of the most influential organizations in generative AI and LLM development. You'll act as a quality guardian across our enterprise delivery programs-ensuring that our human-in-the-loop (HITL) workflows, advanced multilingual data generation processes, and high-touch client services operate at peak precision and reliability. You'll partner with Operations Managers, project leads, and client stakeholders to define and implement robust quality assurance protocols, drive performance improvements, and cultivate a culture of continuous enhancement across delivery teams. From proactive QA audits to root-cause analyses, you'll play a mission-critical role in maintaining the trust and satisfaction of some of the world's most forward-thinking AI labs and companies. This position requires an analytical mindset, a sharp eye for detail, and a passion for operational excellence. Success in this role means not only identifying problems-but creating scalable systems and frameworks to prevent them. You'll be on the front lines of building the standards that shape how human-generated data trains and improves the AI models of tomorrow. What You'll Do Cross-Functional Collaboration: Work closely with Delivery, Product, Engineering, and Customer Success teams to address quality concerns and build preventive measures. Process Optimization: Identify process inefficiencies or gaps in both AI data and multilingual pipelines, and work with relevant teams to streamline operations and improve delivery accuracy and speed. Reporting & Insights: Generate regular reports and insights on delivery performance trends, multilingual QA activities, and recommendations to leadership. Quality Assurance Strategy: Develop and implement comprehensive QA frameworks for large-scale AI data and multilingual delivery workflows, aligned with industry best practices and internal standards. Tooling & Automation: Evaluate and implement QA tools and automation frameworks to streamline quality checks and reduce manual errors across delivery pipelines. What We Need Bachelor's degree in Operations Management, Engineering, Computer Science, Linguistics, or related field. Proven expertise in language QA concepts and workflows, including linguistic quality assessment, cultural adaptation, and managing multilingual projects. 5+ years of experience in quality assurance, service delivery, or operations, preferably in a tech, localization or AI-focused environment. Deep understanding of delivery and multilingual lifecycles, QA methodologies, and performance metrics. Experience working in agile environments and using project management tools Strong analytical skills with experience in data-driven decision-making. Familiarity with AI/ML concepts and workflows is a strong plus. What's In It For You Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity. For this position, the annual salary ranges by location are: Tier 1$132,000-$147,300 USDTier 2$120,000-$134,000 USDTier 3$108,000-$120,000 USD You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living. Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process What It's Like to Work at Invisible: At Invisible, we're not just redefining work-we're reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what's possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won't just execute tasks-you'll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI. We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We're not for everyone, and we're okay with that. If you're looking for predictable routines, this isn't the place for you. But if you're driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you'll fit right in. Country Hiring Guidelines: Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process. AI Interviewing Guidelines: Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we've outlined expectations for using it ethically throughout your interview journey. Click here to learn more about how we use AI and our guidelines for candidates. Accessibility Statement: We're committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email . Equal Opportunity Statement: We're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law. Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
    $132k-147.3k yearly Auto-Apply 29d ago
  • Quality Assurance Specialist

    T-Rex Solutions 4.1company rating

    Quality coordinator job in Ashburn, VA

    T-Rex Solutions is seeking a results-driven Quality Assurance Specialist to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: Responsible for the planning, configuration, testing, and implementation of all operational changes to create the release package for the delivery of, or changes to, the designated service. Manage all aspects of the end-to-end release process. Ensure coordination of build and test environments teams and release teams (as applicable). Ensure teams follow the organization's established policies and procedures. Provide configuration management planning. Provide support to the configuration change Operational and approval process. Support the quality assurance process audits. Provide management reports on release progress. Responsible for service roll out planning including method of deployment and plans communication implementation in coordination with the CBP Change Operational Process. Requirements: Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. A minimum eight (8) Plus years of experience in equivalent technical field Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management US citizenship required Ability to obtain and maintain a CBP public trust clearance Desired Skills: Experience directly supporting DHS, CBP or ICE Network Operations Active CBP clearance, or DOD Secret clearance or higher T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $150,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
    $110k-150k yearly Auto-Apply 13d ago
  • Lead QA Auditor

    Si Solutions, LLC 4.0company rating

    Remote quality coordinator job

    Job DescriptionThe Lead Auditor will play a critical role in ensuring the adequate implementation of the Structural Integrity Associates quality assurance program. The individual in this position will be expected to provide quality engineering support, perform surveillances, and lead and support internal and supplier quality assurance audits. As such, the individual should be able to qualify as a lead auditor under the Structural Integrity Associates quality assurance program within the first six months of hiring on with the company. The position will also involve the performance of contract review and approval, review to support project closeout, and support of the corrective action program. Primary Responsibilities: Plan and conduct comprehensive NQA-1 audits of nuclear processes to verify compliance with regulations, standards, and implementing procedures Perform surveillances to monitor compliance with quality assurance standards Follow-up on audit findings to ensure effective implementation of corrective actions Liaise with organizational stakeholders to manage the corrective action process Contribute to the development and improvement of quality program and procedures Maintain certification as Lead Auditor in accordance with NQA-1 Review project packages against requirements in support of contract review and project closeout Review calibration records to support project activities Update approved suppliers list, performing annual and triennial updates, as applicable, to maintain associated supplier information Knowledge, Skills, and Abilities: Extensive experience with 10 CFR 50, Appendix B and NQA-1 Experience with the implementation of 10 CFR Part 21 is desired Knowledge of commercial grade dedication Familiarity with quality assurance program development, maintenance, and implementation is desired Experience in an operating quality assurance organization is highly desired Skilled in leading NIAC or NUPIC audits is highly desired Experience with customer audits is desired Knowledge in the performance of quality control inspections is desired Problem solving, critical thinking, self-starter, with effective written and verbal communication Minimum Qualifications: Bachelor's degree and five years of nuclear experience, or Associate's degree and seven years of nuclear experience. At least five years of experience in leading nuclear quality assurance audits is desired. Work Environment: The position can be performed remotely, with at least 25% travel to perform audits and support customer audits as needed If remote, the individual must be able to follow the remote work policies Pay Range: The expected salary range for this role in North Carolina is $117,000 - $125,000 annually. Exact pay will be commensurate with experience. Export Control Notice: Certain positions at SIA may require access to information and technology which is subject to Export Administration Regulations 15 CFR 730-774, including those of the US Department of Energy (DOE) in 10 CFR 810 and Nuclear Regulatory Commission (NRC) 10 CFR Part 110. Hiring decisions for such positions must comply with these regulations and may result in SIA limiting its consideration of foreign nationals who are citizens of countries that are not on the DOE's Generally Authorized Destinations List: *************************************************************************************************** About Us: SIA is an engineering consulting firm serving various industries including Nuclear Power, Energy Services, Pipeline Integrity, and Critical Infrastructure. Join a team of internationally recognized experts in a culture based on knowledge, excellence, and respect for one another. Our employees are members of a distinct community of internationally respected professionals committed to quality, engineering innovation and a shared goal of building a safer world. Why Work at SIA? SIA offers a competitive salary and performance-based bonus program. Our retirement benefits include a Traditional 401k, Roth 401k, and an employer match. To help employees maintain a work-life balance, SIA also offers various paid time off including vacation, floating holidays, sick time, and parental leave. Our employees also enjoy a comprehensive benefits program that includes the following: Medical, dental, and vision insurance Life Insurance and AD&D Short-term and long-term disability Health Savings Account with employer contribution Flexible Spending Account for health care and dependent care ID theft protection and credit monitoring Structural Integrity Associates, Inc. is an equal opportunity employer. ***************** SIA does not welcome third-party recruiters, employment agencies, headhunters, etc. Please do not reach out to SIA employees requesting a call, sit down, meeting, or email response. Powered by JazzHR JWgUGhjLFt
    $117k-125k yearly 23d ago
  • Data Quality Coordinator - Remote - Nationwide

    Vituity

    Remote quality coordinator job

    Remote, Nationwide - Seeking Data Quality Coordinator Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside. Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity * Serve as primary point person between Data Team and Data Acquisition to coordinate receipt of hospital files, validation, and updates to files as needed. * Develop and implement validation workflows involving cross functional teams to assess new data feeds and files to ensure accuracy and consistency between the acquired data and source systems, such as client hospital EMR systems or sources internal to the organization. * Validate data accuracy by working closely with Subject Matter Experts or Medical Directors and their Site Leadership Teams to reconcile data discrepancies and guide requests to completion. * Create training content and provide centralized guidance for cross functional team members on their roles in validation to ensure accurate reporting. * Collaborate with Data Engineering to assess data findings from quality checks and anomaly detection, conduct initial troubleshooting, and escalate problems to appropriate teams when necessary. * Work with data team to track and report on data completeness and quality metrics, including the fill rates of key data elements from source systems, and escalate for individual sources or clients when certain thresholds are met. * Document data quality issues and troubleshooting efforts as incidents and tickets in ServiceNow and/or Jira, ensuring detailed records of incidents and tracking of resolutions. * Communicate issues, blockers, or changes to data feeds to downstream parties or users and ensure timely resolution or escalation when necessary. * Continuously improve data quality standards, processes, and workflows to ensure data accuracy across sources. * Lead and participate in cross-functional data quality improvement projects aimed at enhancing the integrity of the data in the Enterprise Data Warehouse and its downstream products. * Collaborate with internal stakeholders, including Product Owners/Program Managers, Data Engineers, and Data Acquisition teams to define data quality project objectives, timelines, and deliverables. * Design and implement initiatives to automate and streamline data quality monitoring and validation processes, reducing manual effort and increasing overall efficiency. * Provide regular project updates, documentation, and outcomes to senior leadership, offering data-driven insights and recommendations for further improvements. Required Experience and Competencies * Associate's degree, or combination of education and experience that demonstrates the attainment of the requisite knowledge, skills, and abilities required. * 2+ years of experience in data quality, data analysis, quality assurance, or related roles in a healthcare setting required. * Experience collaborating with cross-functional teams and stakeholders required. * Familiarity with incident management or ticketing platforms such as ServiceNow, Zendesk, or Jira required. * Experience working with data in various formats, coordinating efforts across different teams, communicating and escalating issues, creating and driving effective and repeatable testing and approval processes, and providing validation and testing support as needed is required. * Bachelor's Degree preferred. * Experience working with hospital EMR/EHR systems such as Cerner, Epic, or Meditech preferred. * Project-based experience improving data quality or data workflows preferred. * Basic SQL skills for querying data sources or troubleshooting issues preferred. * Experience using Business Intelligence applications such as Tableau or PowerBI preferred. * Familiarity with HL7 data and feeds is a plus, with the ability to understand and work with healthcare data exchanged between systems preferred. * Excellent written and verbal communication skills, with the ability to convey complex information to both technical and non-technical audiences. * Strong analytical and problem-solving abilities and attention to detail when working with data. * Familiarity with HIPAA regulations and best practices for handling sensitive healthcare data, ensuring compliance in data validation, storage, and sharing processes. * Strong proficiency in Microsoft Excel. * Ability to navigate data in various file formats such as Excel, CSV, and TXT. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. * Monthly wellness events and programs such as yoga, HIIT classes, and more * Trainings to help support and advance your professional growth * Team building activities such as virtual scavenger hunts and holiday celebrations * Flexible work hours * Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. * Superior health plan options * Dental, Vision, HSA/FSA, Life and AD&D coverage, and more * Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% * Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical * Student Loan Refinancing Discounts * Professional and Career Development Program * EAP, travel assistance, and identify theft included * Wellness program * Vituity community initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more * Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $31.24 - $39.05, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. * Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.
    $31.2-39.1 hourly 24d ago
  • Quality Improvement Specialist (Full-time Remote, North Carolina Based)

    Alliance 4.8company rating

    Remote quality coordinator job

    The Quality Improvement Specialist plans and executes organization-wide improvement projects in order to improve organizational performance and promote efficient use of resources through effective design, measurement and analysis of key clinical and operational processes. Applies statistical techniques, root cause analysis, Lean, Six Sigma, and other process improvement tools and techniques with subject matter experts to drive effective interventions and track the implementation of those interventions. The Quality Improvement Specialist will manage several projects simultaneously. This position is full-time remote. Selected candidate must reside in North Carolina. Occasional travel for onsite meetings at the Home office (Morrisville, NC) may be required. Responsibilities and Duties Manage interdepartmental projects to achieve quality targets- Form a team of experts required for effective completion of the project, documenting the projected resources, dates, and goals Develop and adhere to a timeline and list of tasks and resources should be generated that will describe the project in detail and plot important dates, meetings, and prospective finish Prepare and present project reports on a regular basis to the Project Team, Executives, and the Board of Directors Conduct regular meetings with team members to discuss the status of the project and also to make necessary changes and improvements to achieve the desired results Motivate and influence staff assigned to the project in order to accomplish task(s) successfully Statistics, Sociology, Economics, Public Health, Business Administration, Organizational Development, Psychology or related social science Identify and promptly address any problems that may pose a risk to achieving the desired outcome of the project within the time and budget constraints Create and deliver presentations and trainings to variety of internal and external stakeholders as needed Identify the root causes of quality issues to ensure the problem is well defined and can be addressed Leverage lean concepts to identify nonvalue-added elements and activities, and are able to use quality tools to identify failure points in processes Conduct process mapping exercises, design effective data collection plans, understand sources of performance variation, and communicate these principles effectively to a broad audience Define success targets based on internal and external requirements as well a well thought out business case Effectively measure the key output variables to ensure all performance changes are accurately assessed Conduct statistical analysis of initial and repeat measures to evaluate efficacy of interventions and to improve approach to successfully resolving root cause as needed Design appropriate sampling plans and measurement systems to assess process capability and overall system performance Evaluate validity and accuracy of data sources to draw appropriate conclusions Analyze changes in performance to determine the impacts of interventions Perform any required data analysis to evaluate performance gaps Prepare comprehensive reports to ensuring adequate documentation and methodology to support findings and recommendations Design and lead the implementation of effective interventions to drive improvement Generate and evaluate solution ideas using Lean methodologies to reduce and prevent waste Develop plans for implementing proposed improvements, including conducting pilot tests or simulations, and evaluate results to select the optimum solution Develop a sustainable monitoring process and procedure that will ensure long-term success Verify reduction in failures due to the targeted root cause Ensure that all staff involved in the improvement efforts are trained to sustain the improvements and have a robust monitoring plan to detect future performance issues Knowledge, Skills, & Abilities Advanced Project Management skills Advanced Quality Improvement Methodologies (Lean, Six Sigma, Kaizen, etc.) Advanced Data Collection & Analysis skills Advanced Microsoft Applications (Excel, Word, PowerPoint etc.) skills Advanced Communication Skills Advanced Collaboration Skills (problem-solving, mediation, conflict resolution and teamwork) Knowledge and experience with NCQA and HEDIS measurements Medicaid Experience Financial management skills Minimum Education & Experience Bachelor's degree and five (5) years of experience leading project teams focused on large-scale quality improvement efforts and/or experience gathering, editing, and analyzing data for social and economic research; or Master's degree and three (3) years of experience leading project teams focused on large-scale quality improvement efforts and/or experience gathering, editing, and analyzing data for social and economic research. Special Requirement Certification as a Lean practitioner and/or Six Sigma Black Belt is required within eighteen (18) months of employment Salary Range $68,227 -$86,990/ Annually Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. An excellent fringe benefit package accompanies the salary, which includes: Medical, Dental, Vision, Life, Long Term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote options Paid time off including vacation, sick leave, holiday, management leave Dress flexibility
    $68.2k-87k yearly 23d ago
  • Data & Quality Assurance Project Coordinator (Remote, contract)

    Infuse 3.8company rating

    Remote quality coordinator job

    OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals-every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We are looking for a detail-oriented and organized Data & Quality Assurance Project Coordinator to support the planning, execution, and completion of key projects. This role combines project coordination with quality control - ensuring that data, reports, and processes meet the highest standards of accuracy and consistency. Proficiency in Power BI, strong data management skills, and a focus on continuous improvement are essential for success in this fast-paced environment. Key Responsibilities Support end-to-end project management tasks, ensuring timely and high-quality delivery. Use Power BI to analyze, visualize, and validate data for actionable insights. Implement and maintain QA checks on data, reports, and project deliverables to ensure accuracy and reliability. Maintain thorough project documentation and perform data validation and quality audits. Collaborate with cross-functional teams to identify process gaps and drive improvements. Support decision-making by preparing detailed, accurate, and visually clear reports. What We're Looking For Proficiency in Power BI and Microsoft Office (especially Excel). Strong attention to detail, organizational, analytical, and quality assurance skills. Experience with data entry, validation, and dataset management. Familiarity with QA methodologies or data testing processes is a plus. A basic understanding of database systems and validation processes. Proficiency in Ukrainian and/or Russian languages. If you thrive on ensuring both project success and data integrity, and you value precision as much as progress, we'd love to hear from you! We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
    $46k-72k yearly est. Auto-Apply 23d ago
  • Admin Quality Care Coordinator

    Creative Pathways, Inc.

    Quality coordinator job in Washington, DC

    Title : Admin Care Coordinator Supervisor : CEO Function : The primary functions of the Admin Care Coordinator shall be to ensure high quality delivery of all services related to and inclusive of the goals of all CPI programs and initiatives. The Admin Care Coordinator will partner with program directors, program managers, the Human Resources department and other relevant partners to ensure compliance with program and agency requirements and regulations. The Admin Care Coordinator will provide feedback and assistance to contractors and employees on ensuring that all billable services meet the CPI quality standards and compliance regulations. The Admin Care Coordinator shall be responsible to the Director of Compliance or designee regarding day‑to‑day management of their responsibilities. Educational Requirement : A minimum High School Diploma is required. Bachelor's preferred. Preferably in a mental health related field, Education or Law. Licensure and/or Certification : First aid and CPR certification. Child Protection Registry (MD, DC, VA). State and Federal Back Ground Check. Working Environment : Challenges due to multiple calls and inquires. Subject to many interruptions. Subject to varying and unpredictable situations. Knowledge, Skills and Abilities: Working knowledge of computer systems. Excellent negotiation, interpersonal, analytical, oral and written communication skills. Ability to effectively interact with board members, community leaders, professionals and all levels of Creative Pathways, Inc. staff. The Quality Assurance Manager tasks shall be inclusive of, but not be limited to, the following: Perform regular, substantive program review for quality standards and compliance requirements. Assist staff with correcting deficiencies to ensure quality standards and compliance requirements. Monitor staff delivery of program services to ensure best practices and compliance with program needs. Partner with Human Resources department to ensure agency personnel meet all program clearance requirements Provide skills building training to staff. Review program practices for responsiveness, relevancy, confidentiality, and ethical issues. Perform audits of programs to ensure program goals and services are being provided per program and agency requirements. Participate in special projects and other duties as assigned. Establish, review and implement program(s) policies and procedures. Assist with the development of division strategic plans consistent with Creative Pathways, Inc. mission, goals and objectives, e.g., regarding communications, technical assistance, and public policy of the related organization. Collaborate with Executive Team, Directors and others, as appropriate. Participate in trainings for new programs as non-clinical quality assurance team member. Assists the Director of Compliance with the coordination of regional-wide program services and related behavioral/mental health programs and activities. Other duties as assigned by the Director of Compliance. Educational Requirement : A high school Diploma or GED minimum. Master's Degree is preferred in mental health related field. Licensure and/or Certification : First aid and CPR certification. Valid state driver's license, proof of auto insurance and ability to utilize personal car for travel within the region. Experience : At least three year's experience, to include demonstrated leadership, familiarity with operational, financial, quality assurance, and compliance related operations of the organization. Knowledge of DC regulations. Teamwork oriented, flexibility in working assignments and locations. Working Environment : Challenges due to multiple calls and inquires. Subject to many interruptions. Subject to varying and unpredictable situations. Knowledge, Skills and Abilities: Working knowledge of computer systems. Excellent negotiation, interpersonal, analytical, oral and written communication skills. Ability to effectively interact with board members, community leaders, professionals and staff. Knowledge of professional standards and ethics for various disciplines.
    $55k-89k yearly est. 60d+ ago
  • Quality Assurance Coordinator

    Kleinert's Inc.

    Remote quality coordinator job

    Job Description Kleinert's Inc. is looking for a dedicated Quality Assurance & Process Improvement Coordinator to join our team. This full-time remote position offers an excellent opportunity to ensure our products meet the highest standards of quality while improving operations across the organization. As a Quality Assurance & Process Improvement Coordinator, you will play a vital role in driving operational excellence and enhancing the reliability of our consumer goods. In this role, you will be responsible for developing and implementing quality assurance and process improvement strategies that improve operations, enhance product reliability, and elevate customer satisfaction. You will collaborate closely with various departments to identify areas for improvement and support initiatives that foster a culture of quality throughout the company. Responsibilities Develop and implement quality assurance and process improvement protocols and processes Analyze quality and operational data to identify trends and improvement opportunities Collaborate with product development and operations teams to ensure compliance with quality standards Lead corrective actions and continuous improvement initiatives Assist in training staff on quality assurance and process improvement procedures Requirements 2+ years of experience in quality assurance, operations, or process improvement Strong understanding of QA methodologies, process improvement tools, and operational workflows Proficiency in quality management and process improvement software
    $42k-64k yearly est. 6d ago
  • QA/Change Control Coordinator

    Beyond SOF

    Quality coordinator job in Ashburn, VA

    BRIEF DESCRIPTION: Working with an enterprise network architecture and engineering team supporting our Federal customer, the QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program: Responsibilities: • Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling. • Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules. • Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring that all necessary documentation is available for review. • Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks. • Assist in the identification and mitigation of potential risks and issues associated with changes. • Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes. • Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes. • Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership. • Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices. Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearance. Clearance Preference: • CBP Full BI - 1st priority Active CBP Suitability clearance Certification Requirement: None Education, Skill, and Experience Requirements: • Bachelor's degree in computer science, information systems, or a related field. • 4 years experience in change management coordination or a related role. • Strong understanding of change management principles, methodologies, and best practices. • Familiarity with ServiceNow or other change management tools. • Excellent organizational skills with great attention to detail. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Ability to prioritize and manage multiple change requests simultaneously. • Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus. Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship able to obtain a CBP Full Background Investigation
    $43k-65k yearly est. 60d+ ago
  • Quality Assurance Coordinator

    Pansophic Learning

    Quality coordinator job in Tysons Corner, VA

    As a Quality Assurance Coordinator, you'll take a lead role in ensuring the Enrollment Team delivers high-quality, compassionate, and effective interactions with prospective families. This team serves as the first point of contact for individuals considering ACCEL schools, and your work will ensure their experience meets our highest standards from the very beginning. You'll go beyond auditing calls-you'll design a new QA rubric and process, bring analytical rigor to surfacing trends, proactively recommend improvements to training and workflows, and collaborate cross-functionally with Enrollment Leadership, School Operations and Analytics teams to drive strategic quality initiatives. You'll serve as a quality expert and trusted partner. This role reports into the Enrollment Director. WHAT YOU'VE DONE In Your First 3 Months, You Will: Deeply understand our systems, Enrollment workflows, parent/student journey. Fully own the review and scoring of Enrollment Team interactions which include phone, text, email and chat. Identify quality trends and provide insight-driven recommendations. Identify the right processes and opportunities for improving feedback from QA processes to redesign training On an Ongoing Basis, You Will: Be viewed as a strategic thought partner by Enrollment leaders, influencing how we train, coach, and measure the effectiveness of our team. Drive redesign and improvements in our training, QA processes, frameworks, and tools. Contribute to a culture of excellence, empathy, and continuous improvement across the organization. WHAT LEADS TO SUCCESS Act with our families and schools in mind. You understand the importance of an excellent experience for our enrolling families as well as understand the importance of our school's guidelines. Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs and do what it takes to ensure that urgent and important needs are acted on immediately. You're always solving problems and going the extra mile for others. Seek diverse perspectives. You are humble and proactively seek feedback from others. You're always looking to learn and grow. Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly. Analytically strong. You're comfortable with data, can spot trends and outliers, and use insights to drive decisions and improvements. Expertise. You've worked in service and/or educational oriented roles and have familiarity with quality auditing, coaching, and feedback. Experienced. You've spent 3-5+ years in quality assurance, coaching, training, or a related operational role, ideally in an education, enrollment, or contact center environment. You have experience developing QA tools and coaching others to success. Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues. Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course. A desire to learn how to use new technologies. We are an education company focused on interacting with families in ways that work for them. You have experience with various technologies, or you are comfortable with learning new software applications. EQUAL EMPLOYMENT OPPORTUNITY It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists. #LI-KM2 #INDCORP
    $43k-65k yearly est. Auto-Apply 7d ago
  • Remote Print Production Indesign

    Global Channel Management

    Remote quality coordinator job

    Remote Print Production Indesign needs 3+ years experience in page composition and digital production Remote Print Production Indesign requires: 3+ years experience in page composition and digital production 2+ years experience with authoring/ composition systems and related technologies Production workflow experience in print/ digital technologies Familiarity with WCAG Accessibility requirements for digital products Basal print and/or digital product creation Awareness of content authoring, integrated publishing systems, content management systems, file store and page/ screen composition technology Print production exp, Indesign, Acrobat PDF, Desktop Publishing. Remote Print Production Indesign duties: Assist vendors in the use of new templates, guidelines and specifications, processes, or software Ensure that all template/pattern construction, supporting documentation, and production processes adhere to established best practices.
    $31k-42k yearly est. 60d+ ago

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