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Quality coordinator skills for your resume and career

Updated January 8, 2025
6 min read
Quality coordinator example skills
Below we've compiled a list of the most critical quality coordinator skills. We ranked the top skills for quality coordinators based on the percentage of resumes they appeared on. For example, 12.1% of quality coordinator resumes contained patients as a skill. Continue reading to find out what skills a quality coordinator needs to be successful in the workplace.

15 quality coordinator skills for your resume and career

1. Patients

Here's how quality coordinators use patients:
  • Coordinated with in house pharmacist to assist patients who had concerns about potential medication interaction.
  • Manage requests for elective, urgent and emergent admission of patients into DukeUniversity Hospital.

2. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality coordinators use quality improvement:
  • Convened and worked with project partners to develop and refine a detailed project outline for conducting and monitoring quality improvement initiatives.
  • Authored 12 Clinical Quality Improvement Activities and 10 Service Quality Improvement Activities, including Quality, Pharmacy and Provider Relations initiatives.

3. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how quality coordinators use performance improvement:
  • Addressed daily staff concerns; implemented and directed all performance improvement and departmental goal initiatives for staff and radiologists.
  • Help achieve quality and performance improvement goals such as increased patient satisfaction and reduced staff overtime

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality coordinators use customer service:
  • Partnered extensively with sales, account management, customer service and distribution centers to achieve operational excellence and record service levels.
  • Tracked call volume and customer service accuracy for each customer service representative and presented results at a monthly operations meeting.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how quality coordinators use patient care:
  • Conducted audits, provided employee training and assisted departmental management in developing processes to improve patient care.
  • Collaborated in the development and implementation of the Emergency Department pediatric patient care policies and guidelines.

6. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality coordinators use data collection:
  • Managed process of clinical data collection, analysis and reporting * Support of regulatory requirements.
  • Coordinate data collection and analysis for multiple projects and efficiently schedule technicians and analysts.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how quality coordinators use data entry:
  • Performed data entry and analysis, error and efficiency reporting to management.
  • Assisted Human Resources in Resume review, potential Employee selection, data entry of new hires, and new on-boarding procedures.

8. Process Improvement

Here's how quality coordinators use process improvement:
  • Review and facilitate process improvements in all operational areas resulting in improved systems, products and services.
  • Assist Quality Manager in daily initiatives addressing quality food safety, sanitation issues to drive process improvements.

9. ISO

Here's how quality coordinators use iso:
  • Support current ISO 9000 Certification and future customer requirements relative to Quality Components.
  • Conducted ISO internal auditing and expedited reclassification of non-conforming material and customer complaints.

10. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how quality coordinators use infection control:
  • Filed and investigated incidents/accidents/complaints/infection control.
  • Provide continuous training to staff and clients throughout multiple work sites on safety, quality and infection control.

11. Data Analysis

Here's how quality coordinators use data analysis:
  • Performed data analysis and provided recommendations to improve the Quality Management System.
  • Conducted research and data analysis for departmental reports and instructional assessment measures.

12. PowerPoint

Here's how quality coordinators use powerpoint:
  • Improved training material by answering three important questions to increase adherence to policies and procedures and incorporated them into PowerPoint presentations.
  • Prepare PowerPoint presentations for multiple sources across the hospital related to Quality and Patient Safety and other supporting material.

13. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how quality coordinators use oversight:
  • Directed oversight and project management of all air permitting and associated compliance activities for Texas and Louisiana production fields.
  • Provided technical assistance, training and increased oversight when substandard conditions were cited.

14. Quality Procedures

Quality procedures are at the core of the quality management system. These procedures determine processes that ensure everything is performed according to the standard requirements. Quality procedures consist of quality manual, internal audits performance, guidelines for control of documents, records, nonconformity, integration, corrective and preventive action.

Here's how quality coordinators use quality procedures:
  • Facilitated advanced quality planning with all stakeholders, and assisted development and maintenance of quality procedures.
  • Maintained the Project Quality Management System by keeping project quality procedures up-to-date.

15. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality coordinators use continuous improvement:
  • Researched and analyzed current operating procedures and managed continuous improvement projects to improve overall efficiency throughout the company.
  • Identified quality problems or areas for continuous improvement and recommended these at daily/ weekly meetings with managers.
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List of quality coordinator skills to add to your resume

Quality coordinator skills

The most important skills for a quality coordinator resume and required skills for a quality coordinator to have include:

  • Patients
  • Quality Improvement
  • Performance Improvement
  • Customer Service
  • Patient Care
  • Data Collection
  • Data Entry
  • Process Improvement
  • ISO
  • Infection Control
  • Data Analysis
  • PowerPoint
  • Oversight
  • Quality Procedures
  • Continuous Improvement
  • Quality Standards
  • CMS
  • Quality Audits
  • Quality Program
  • Regulatory Compliance
  • Quality Management System
  • Home Health
  • Lean Six Sigma
  • Quality Issues
  • Peer Review
  • Quality Metrics
  • Sigma
  • OSHA
  • EMR
  • Medicaid
  • Corrective Action
  • Internal Audit
  • Employee Training
  • Product Quality
  • FDA
  • HIPAA
  • Quality Checks
  • Safety Risk Management
  • Customer Complaints
  • R
  • CAPA
  • FMEA
  • NCQA
  • GMP
  • Quality Review
  • HEDIS
  • Quality Measures
  • SPC
  • External Audits

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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