Administrative Associate
Healthcare Quality Strategies job in East Brunswick, NJ
Administrative Associate FT (40 hours/week) - Remote Work Environment Salaried Non-Exempt: $55,000 annually Supports HQSI's Medical Review Services department by performing administrative and other functions related to case intake, conversion, assignment, review and completion. Assists with various aspects of documentation and case management, as well as internal and external customer service. Position will be performed remotely from home with on-site office setting or other locations, as needed. Currently the work environment is remote, but there may be the need in the future, dependent upon work requirements and opportunities, to return to a full-time on-site, in the office, setting. Essential Duties and Responsibilities Medical Review/Independent Review
Scan and log incoming paper charts; extract, transfer, and log incoming electronic supplied charts
Intake and conversion of submitted cases within the document management system, which includes assessment of required documentation, case type and creation of the appropriate documentation to ensure the case is ready for a review assignment
Assignment of cases to Non-Physician Reviewers (NPRs, typically nurses and coders), Physician Reviewers (PRs) and allied healthcare professionals
Monitoring timeliness of task due dates
Completion of draft final determinations letters
Track timely receipt and accurate completion of Conflict of Interest statements from Physician Reviewers (PRs) and allied healthcare professionals
Run and evaluate reports as needed for day to day workflow management (e.g. timeliness of tasks, resource availability, case volumes, etc.)
Proofread / format final determinations and send to Director-MRS for final review and approval
Monitoring of multiple contract mailboxes
Assist with credentialing activities as assigned or requested
Assist with physician recruitment outreach as needed
Knowledge, Experience, Skills and Education:
Ability to work productively and communicate effectively in both an onsite office and remote home office setting
Standard office skills and abilities as relate to use of telephone, copier, fax machine, etc. and interoffice and out of office communications
Microsoft Office, Windows, Internet, E-mail, Database Project & Document Management Software
Medical terminology
HIPAA/HITECH Compliance and Confidentiality
Experience in:
Internal and external customer service issues (telephone, email, etc.)
Set-up and maintenance of files (hard copy and electronic)
Microsoft Office applications and the ability to utilize Word, Excel, Adobe and Outlook as daily office tools
Utilizing project and documentation management systems and databases to track deliverables and status of cases
Generating clear, accurate, and timely correspondence and summary reports
2-5 years of experience in a healthcare office setting (e.g. health insurance, physician's office, hospital or outpatient setting)
Other Knowledge, Skills, Abilities:
Calendar and email management
Organizational skills
Basic writing skills
Effective written and verbal communication both internally and externally
Ability to interact with internal staff and external contacts in a positive manner
Ability to perform multiple tasks and meet established deadlines
Diplomacy and tact
Educational background:
Minimum HS Diploma/GED, some college or vocational training preferred
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Primary functions require sufficient physical ability and mobility to work in an office setting;
to sit for prolonged periods of time; to occasionally stand, stoop, bend, kneel, crouch, reach, and twist; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations, as needed, using various modes of private or commercial transportation; and to verbally communicate to exchange information.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Healthcare Quality Strategies, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position qualifies for the following Company benefits: Medical/Dental/Vision, FSA and HSA, group life/AD&D, voluntary life/AD&D, 401k For immediate consideration, please apply via the HQSI Careers Page at: ************ > Careers > Current Employment Opportunities EOE: Minorities/Females/Disabled/Veterans Healthcare Quality Strategies, Inc. is Equal Opportunity, Affirmative Action Employer and an Alcohol/Drug Free Workplace Healthcare Quality Strategies, Inc. is an E-Verify Employer