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Quality improvement coordinator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Susan Epstein

Below we've compiled a list of the most critical quality improvement coordinator skills. We ranked the top skills for quality improvement coordinators based on the percentage of resumes they appeared on. For example, 7.7% of quality improvement coordinator resumes contained performance improvement as a skill. Continue reading to find out what skills a quality improvement coordinator needs to be successful in the workplace.

15 quality improvement coordinator skills for your resume and career

1. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how quality improvement coordinators use performance improvement:

Monitored quality improvement benchmarks, family satisfaction surveys and performance improvement projects to guarantee exemplary patient, family and physician services.
Evaluate quality performance improvement indicators related to patient safety, risk management, infection control, and utilization management.

2. Patients

Here's how quality improvement coordinators use patients:

Attended monthly interdisciplinary meetings with the Medical Director and respective administrative staff regarding overall status of patients throughout the facility.
Manage a caseload of 30-50 medically complex patients to provide targeted interventions to avoid hospitalization and emergency room visit.

3. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality improvement coordinators use quality improvement:

Trained/Initiated pilot program for operational and administrative quality improvement projects
Required to travel to corporate office for Quality Improvement Committee meetings and other Medicare, Medicaid related meetings as deemed necessary.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how quality improvement coordinators use patient care:

Maintained collaborative relationship among all disciplines to facilitate teamwork approach for improving patient care.
Facilitate providing accurate information on patient care to regional committees on current trauma care.

5. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality improvement coordinators use data collection:

Included indicator development and monitoring, data collection and analysis, identification and implementation of process improvement activities and staff education.
Coordinated data collection and management by assisting the nursing department to develop data definitions, data collection methodologies and tools.

6. Clinical Quality

Here's how quality improvement coordinators use clinical quality:

Investigate non-clinical Quality of Care service complaints.
Supervised 5 Appeal and Denial Clinical Quality Coordinators, and led departmental training for grievances, appeals, and denials.

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7. Patient Safety

Here's how quality improvement coordinators use patient safety:

Established and maintained collaborative working interdepartmental relationships to further the organizational quality objectives of reducing errors and improving patient safety.
Collaborate with multidisciplinary team on problem identification and resolution, patient safety, and methodologies/ tools to improve quality.

8. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how quality improvement coordinators use risk management:

Recorded data and generated reports on infection control, safety and risk management, and patient/physician satisfaction.
Developed quality care and risk management policies to ensure compliance with regulatory and accrediting organizations.

9. Data Analysis

Here's how quality improvement coordinators use data analysis:

Collected data on quality indicators, including periodic surveys, prepares data and participates in data analysis to identify trends.
Created and produced various monthly and quarterly data analysis reports.

10. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how quality improvement coordinators use cms:

Developed and implemented the marketing program to secure volunteer nursing homes to participate in the CMS Nursing Home Compare national initiative.
Prepare organization for surveys; External Quality Review Organizations, (CMS), Managed Care URAC and Health Plan NCQA.

11. Process Improvement

Here's how quality improvement coordinators use process improvement:

Assessed and managed risk through facilitating risk reduction strategies identified as opportunities for improvement during root cause analysis and process improvements.
Conducted a wireless chart review and added proactive process improvements to meet Joint Commission and Medicaid/Medicare requirements.

12. Analyze Data

Analyze data or data analysis refers to the practice of studying, organizing, and transforming data to make it more useful. It also includes the cleansing of non-useful information which helps in better decision making regarding any particular matter. Analyze data is a practice that is used widely in the field of business, social sciences, and science.

Here's how quality improvement coordinators use analyze data:

Review and analyze data pertaining to critical incidents.
Analyze data monthly to identify low performing practices, physicians and drugs to target with initiatives.

13. Project Management

Here's how quality improvement coordinators use project management:

Project Management as assigned by Quality Director.
Provide project management and technical support for cross campus clinical Sepsis projects.

14. Medicaid

Here's how quality improvement coordinators use medicaid:

Key Contributor of the development and implementation of WellCare Provider Satisfaction Survey for the Medicaid and Medicare providers.
Maintain current regulatory knowledge on Medicaid and Provider standards to effectively coach/mentor team members.

15. PowerPoint

Here's how quality improvement coordinators use powerpoint:

Created Quarterly Business Review template in PowerPoint utilized for all customers.
Experience with Microsoft Word, Excel and PowerPoint, eClinicalWorks and NextGen electronic health records.

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What skills help Quality Improvement Coordinators find jobs?

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What technical skills for a quality improvement coordinator stand out to employers?

Susan Epstein

Clinical Professor, Drexel University

Technology-based skills such as software proficiency and data analysis are important in today's business environment, but obviously this will vary by industry and even job specifications. On the other hand, soft skills transcend job and industry. Strong interpersonal skills (including listening, often a weakness in our communication skill set), critical thinking, and time management make strong leaders and equally strong followers.

Do you want to know more?

List of quality improvement coordinator skills to add to your resume

The most important skills for a quality improvement coordinator resume and required skills for a quality improvement coordinator to have include:

Performance Improvement
Patients
Quality Improvement
Patient Care
Data Collection
Clinical Quality
Patient Safety
Risk Management
Data Analysis
CMS
Process Improvement
Analyze Data
Project Management
Medicaid
PowerPoint
Corrective Action
HEDIS

Home Health
Peer Review
Continuous Quality
Utilization Management
Staff Education
Social Work
NCQA
HIPAA
Regulatory Standards
Rehabilitation
Improvement Committee
Care Issues
Regulatory Compliance
PDSA
Improvement Plan
EMR
Accreditation Standards

Chart Review
Data Entry
Infection Control
Regulatory Agencies
Identify Trends
Quality Measures
Sigma
Health Plan
CQI
Patient Satisfaction
QA
JCAHO
State Regulations
Chart Audits
Healthcare Administration
Incident Reports

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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