What does a quality improvement coordinator do?
In the medical industry, a quality improvement coordinator is in charge of developing programs and projects designed to improve medical services and employee performance. Their responsibilities typically include gathering and analyzing data to identify the strengths and weaknesses of current procedures, performing research and analysis to determine the ideal care practices, studying feedback from different parties, conducting inspections and assessments, and implementing solutions against problem areas. Moreover, a quality improvement coordinator must develop programs while enforcing and promoting the facility's policies and regulations.
Quality improvement coordinator responsibilities
Here are examples of responsibilities from real quality improvement coordinator resumes:
- Assist company with achieving ISO certification and maintaining certification.
- Lead and direct the organization's accreditation survey preparation for rehabilitation facilities organizations.
- Receive QMS training and become acquainted with ISO standards.
- Perform monthly audits regarding decision-making and notification necessary for compliance with NCQA and CMS requirements.
- Implement and develop performance improvement and provide technical assistance activities for NARBHA's healthcare system and network providers.
- Lead of successful QMS project implementation.
- Provide training and orientation for new staff in compliance and HIPAA.
- Revise and edit all HIPAA manuals and online HIPAA training for staff.
- Assist the hospital in preparing for accreditation by JHACO, CMS and IDPH.
- Collect and assimilate annual HEDIS data in conformance with standardize guidelines.
- Remain updated/educated on NCQA standards, specifications, information, and initiatives.
- Assist quality manager and director with creating and maintaining current ISO documentation.
- Direct experience with low-income Medicaid populations and individuals with a variety of disabilities.
- Review acute and physician office medical records for appropriate utilization of Medicaid services.
- Promote early vascular-access teaching to patients with catheters during their orientation to the dialysis unit.
Quality improvement coordinator skills and personality traits
We calculated that 8% of Quality Improvement Coordinators are proficient in Performance Improvement, Patients, and Quality Improvement. They’re also known for soft skills such as Analytical skills, Communication skills, and Detail oriented.
We break down the percentage of Quality Improvement Coordinators that have these skills listed on their resume here:
- Performance Improvement, 8%
Monitored quality improvement benchmarks, family satisfaction surveys and performance improvement projects to guarantee exemplary patient, family and physician services.
- Patients, 7%
Attended monthly interdisciplinary meetings with the Medical Director and respective administrative staff regarding overall status of patients throughout the facility.
- Quality Improvement, 6%
Trained/Initiated pilot program for operational and administrative quality improvement projects
- Patient Care, 6%
Maintained collaborative relationship among all disciplines to facilitate teamwork approach for improving patient care.
- Data Collection, 6%
Included indicator development and monitoring, data collection and analysis, identification and implementation of process improvement activities and staff education.
- Clinical Quality, 5%
Investigate non-clinical Quality of Care service complaints.
Most quality improvement coordinators use their skills in "performance improvement," "patients," and "quality improvement" to do their jobs. You can find more detail on essential quality improvement coordinator responsibilities here:
Analytical skills. To carry out their duties, the most important skill for a quality improvement coordinator to have is analytical skills. Their role and responsibilities require that "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Quality improvement coordinators often use analytical skills in their day-to-day job, as shown by this real resume: "check data entry and analyze accuracy of eligibility decisions to assure counselors and specialists meet program quality and compliance standards. "
Communication skills. Many quality improvement coordinator duties rely on communication skills. "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents.," so a quality improvement coordinator will need this skill often in their role. This resume example is just one of many ways quality improvement coordinator responsibilities rely on communication skills: "engaged in cross departmental training on hedis and other initiatives to boost workplans and inter-departmental communication. "
Detail oriented. This is an important skill for quality improvement coordinators to perform their duties. For an example of how quality improvement coordinator responsibilities depend on this skill, consider that "medical and health services managers must pay attention to detail." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a quality improvement coordinator: "act as consultant to the patient care qai representatives and many jcaho oriented teams. ".
Technical skills. A big part of what quality improvement coordinators do relies on "technical skills." You can see how essential it is to quality improvement coordinator responsibilities because "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." Here's an example of how this skill is used from a resume that represents typical quality improvement coordinator tasks: "reviewed source code for measure reporting to ensure compliance with hedis technical specifications. "
Leadership skills. Lastly, "leadership skills" is an important element of what a quality improvement coordinator does. Quality improvement coordinator responsibilities require this skill because "medical and health services managers hire, train, and direct staff." This resume example highlights how quality improvement coordinator duties rely on this skill: "report to leadership on a monthly basis on over 23 hedis measures that are captured by claims data. "
The three companies that hire the most quality improvement coordinators are:
- Sheltering Arms15 quality improvement coordinators jobs
- Wps Health Insurance14 quality improvement coordinators jobs
- Centene6 quality improvement coordinators jobs
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Compare different quality improvement coordinators
Quality improvement coordinator vs. Vice-president of quality
A vice president of quality is responsible for monitoring the quality performance and delivery of the company outputs and deliverables to serve customers and clients. Vice presidents of quality analyze the production and operational processes to ensure that everything adheres to the internal guidelines and regulations. They also coordinate with the stakeholders for project updates and identify opportunities for revenue resources to increase the company's profits. A vice president of quality must have excellent communication and leadership skills, especially in minimizing loss from operational failures and increasing productivity results.
There are some key differences in the responsibilities of each position. For example, quality improvement coordinator responsibilities require skills like "patients," "patient care," "data collection," and "clinical quality." Meanwhile a typical vice-president of quality has skills in areas such as "oversight," "continuous improvement," "fda," and "quality standards." This difference in skills reveals the differences in what each career does.
Vice-president of qualities really shine in the finance industry with an average salary of $122,006. Comparatively, quality improvement coordinators tend to make the most money in the insurance industry with an average salary of $77,330.On average, vice-president of qualities reach higher levels of education than quality improvement coordinators. Vice-president of qualities are 5.5% more likely to earn a Master's Degree and 1.1% more likely to graduate with a Doctoral Degree.Quality improvement coordinator vs. Director of quality
In the manufacturing industry, a director of quality is primarily in charge of spearheading and overseeing the daily operations in a quality assurance department. They work to ensure that products adhere to the company's quality standards and industry regulations by conducting research and assessments, developing quality test systems, and reviewing reports. As a director of quality, they have the authority to make significant decisions, establish protocols and guidelines, set objectives and timelines, and implement rules and policies, creating new ones as necessary.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that quality improvement coordinator responsibilities requires skills like "clinical quality," "analyze data," "powerpoint," and "continuous quality." But a director of quality might use other skills in their typical duties, such as, "healthcare," "oversight," "continuous improvement," and "quality management system."
Directors of quality earn a higher average salary than quality improvement coordinators. But directors of quality earn the highest pay in the finance industry, with an average salary of $155,704. Additionally, quality improvement coordinators earn the highest salaries in the insurance with average pay of $77,330 annually.directors of quality earn higher levels of education than quality improvement coordinators in general. They're 5.6% more likely to graduate with a Master's Degree and 1.1% less likely to earn a Doctoral Degree.Quality improvement coordinator vs. Laboratory manager
Laboratory managers provide accurate laboratory diagnosis through evaluating specimen procedures and coordinating with pathologists to validate laboratory findings. They are responsible for maintaining laboratory tools and equipment, ensuring the proper sterilization of instruments before and after use, organizing equipment based on its function, and immediately repairing or replacing defective items. A laboratory manager also secures the confidentiality of laboratory systems, keeping records of results, and releasing information to the appropriate personnel. Laboratory managers must have a broad knowledge of the scientific industry, as well as excellent analytical and critical-thinking skills.
The required skills of the two careers differ considerably. For example, quality improvement coordinators are more likely to have skills like "performance improvement," "quality improvement," "clinical quality," and "patient safety." But a laboratory manager is more likely to have skills like "lab equipment," "customer service," "chemistry," and "clinical laboratory."
Laboratory managers earn the highest salary when working in the pharmaceutical industry, where they receive an average salary of $90,911. Comparatively, quality improvement coordinators have the highest earning potential in the insurance industry, with an average salary of $77,330.laboratory managers typically earn similar educational levels compared to quality improvement coordinators. Specifically, they're 3.9% less likely to graduate with a Master's Degree, and 1.1% less likely to earn a Doctoral Degree.Quality improvement coordinator vs. Operations/quality manager
An operations/quality manager is an individual who implements and manages an ISO quality program and communicates with the entire operation management to improve the operational and departmental objectives of an organization. Operations/quality managers must develop and deploy a strategic plan that includes continuous process improvement and employee training. They are required to develop new quality control (QC) test procedures and train technicians to perform tests to ensure that all plants meet customer quality expectations. Operations/quality managers must also conduct productivity reviews and best practice analysis to be presented to the organization's management.
Even though a few skill sets overlap between quality improvement coordinators and operations/quality managers, there are some differences that are important to note. For one, a quality improvement coordinator might have more use for skills like "performance improvement," "patients," "quality improvement," and "patient care." Meanwhile, some responsibilities of operations/quality managers require skills like "continuous improvement," "quality operations," "quality standards," and "oversight. "
In general, operations/quality managers earn the most working in the automotive industry, with an average salary of $101,765. The highest-paying industry for a quality improvement coordinator is the insurance industry.The average resume of operations/quality managers showed that they earn lower levels of education compared to quality improvement coordinators. So much so that theyacirc;euro;trade;re 6.0% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 1.6%.Types of quality improvement coordinator
Updated January 8, 2025
