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Become A Quality Improvement Manager

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Working As A Quality Improvement Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $94,000

    Average Salary

What Does A Quality Improvement Manager Do

Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They may manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians. Medical and health services managers must adapt to changes in healthcare laws, regulations, and technology.

Duties

Medical and health services managers typically do the following:

  • Work to improve efficiency and quality in delivering healthcare services
  • Develop departmental goals and objectives
  • Ensure that the facility in which they work is up to date on and compliant with new laws and regulations
  • Recruit, train, and supervise staff
  • Manage the finances of the facility, such as patient fees and billing
  • Create work schedules
  • Prepare and monitor budgets and spending to ensure departments operate within allocated funds
  • Represent the facility at investor meetings or on governing boards
  • Keep and organize records of the facility’s services, such as the number of inpatient beds used
  • Communicate with members of the medical staff and department heads

Medical and health services managers work closely with physicians and surgeons, registered nurses, medical and clinical laboratory technologists and technicians, and other healthcare workers. Others may interact with patients or insurance agents.

Medical and health services managers’ titles depend on the facility or area of expertise in which they work. The following are examples of types of medical and health services managers:

Nursing home administrators manage staff, admissions, finances, and care of the building, as well as care of the residents in nursing homes. All states require licensure for nursing home administrators; licensing requirements vary by state.

Clinical managers oversee a specific department, such as nursing, surgery, or physical therapy, and have responsibilities based on that specialty. Clinical managers set and carry out policies, goals, and procedures for their departments; evaluate the quality of the staff’s work; and develop reports and budgets.

Health information managers are responsible for the maintenance and security of all patient records and data. They must stay up to date with evolving information technology, current or proposed laws about health information systems, and trends in managing large amounts of complex data. Health information managers must ensure that databases are complete, accurate, and accessible only to authorized personnel. They also may supervise the work of medical records and health information technicians.

Assistant administrators work under the top administrator in larger facilities and often handle daily decisions. Assistants might direct activities in clinical areas, such as nursing, surgery, therapy, medical records, or health information. They also handle administrative tasks, such as ensuring that their department has the necessary supplies and that equipment is operational and up to date.

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How To Become A Quality Improvement Manager

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.

Education

Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.

Advancement

Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Average Yearly Salary
$94,000
Show Salaries
$55,000
Min 10%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$161,000
Max 90%
Best Paying Company
Burlington
Highest Paying City
Albany, NY
Highest Paying State
District of Columbia
Avg Experience Level
3.2 years
How much does a Quality Improvement Manager make at top companies?
The national average salary for a Quality Improvement Manager in the United States is $94,677 per year or $46 per hour. Those in the bottom 10 percent make under $55,000 a year, and the top 10 percent make over $162,000.

Real Quality Improvement Manager Salaries

Job Title Company Location Start Date Salary
Quality Improvement Manager Biomet Microfixation, LLC Jacksonville, FL Jul 19, 2016 $114,837
Manager, Analytics and Quality Improvement Boston Medical Center Corporation Boston, MA Jun 18, 2015 $102,000
Manager of Analytics and Quality Improvement Boston Medical Center Boston, MA Apr 20, 2016 $102,000
Division Quality Improvement Manager TRW Automotive, Inc. Farmington Hills, MI Sep 30, 2015 $100,890
Quality Improvement Manager St. Rose Hospital Hayward, CA Jul 12, 2015 $99,112
Quality Improvement Manager Caress Home Health Care, Inc. Skokie, IL Dec 10, 2009 $97,800
Manager, Quality Performance Improvement University of Chicago Medical Center Chicago, IL Jun 20, 2013 $97,000
Quality Improvement Manager Imclone Systems Corporation Bridgewater, NJ Mar 01, 2011 $97,000
Quality Improvement Manager Hayward Sisters Hospital Hayward, CA Aug 31, 2016 $91,811
Quality Improvement Data Manager Washington Hospital Center Washington, DC Nov 02, 2009 $90,854 -
$100,192
Quality Improvement Manager Hayward Sisters Hospital Hayward, CA Sep 01, 2013 $90,000
Supplier Quality Improvement Manager Cummins Inc. Columbus, IN Sep 23, 2012 $89,700 -
$118,600
Quality Improvement Manager Biomet Microfixation, LLC Jacksonville, FL Feb 20, 2015 $86,000 -
$106,000
Quality Improvement Manager Sunrise Healthcare Services, Ltd. McAllen, TX Aug 30, 2014 $85,197
Quality Improvement Manager Sunrise Healthcare Services, Ltd. McAllen, TX Aug 12, 2011 $83,096 -
$84,000
Continuous Quality Improvement Manager P&K of New York Management Services, Inc. New York, NY Nov 15, 2010 $74,151
Quality Improvement Manager Omega Home Healthcare, LLC Evanston, IL Oct 01, 2009 $70,895
Home Health Services Quality Improvement Manager P.A.L. Investment Group, Inc. Southfield, MI Nov 01, 2009 $69,998 -
$42
Home Health Services Quality Improvement Manager. P.A.L. Investment Group, Inc. Southfield, MI Nov 01, 2009 $69,998 -
$42
Quality Improvement Manager Caress Home Health Care, Inc. Skokie, IL Oct 01, 2013 $68,975

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Top Skills for A Quality Improvement Manager

  1. Ensure Compliance
  2. Patient Care
  3. Hedis
You can check out examples of real life uses of top skills on resumes here:
  • Formulated and reviewed policies and procedures to ensure compliance with applicable standards and accurate, efficient reporting of quality improvement measures.
  • Delivered benefit-oriented presentations on facility and patient care to potential clients.
  • Managed HEDIS improvement team, quality assurance/risk management staff and improved new Practice Quality Monitoring program.
  • Develop strategies with Lead Physician for addressing Patient Centered Medical Home implementation including incorporating NCQA requirements.
  • Develop, implement and monitor programs to achieve performance improvement goals and patient safety initiatives defined for the organization.

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Top 10 Best States for Quality Improvement Managers

  1. Massachusetts
  2. Alaska
  3. Minnesota
  4. New York
  5. Illinois
  6. Wisconsin
  7. Connecticut
  8. Rhode Island
  9. District of Columbia
  10. New Jersey
  • (314 jobs)
  • (19 jobs)
  • (168 jobs)
  • (327 jobs)
  • (346 jobs)
  • (132 jobs)
  • (93 jobs)
  • (20 jobs)
  • (51 jobs)
  • (252 jobs)

Quality Improvement Manager Demographics

Gender

Female

51.6%

Male

37.2%

Unknown

11.2%
Ethnicity

White

63.4%

Hispanic or Latino

13.6%

Black or African American

11.4%

Asian

7.5%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

50.0%

French

13.3%

Italian

6.7%

Portuguese

3.3%

Nepali

3.3%

Akan

3.3%

German

3.3%

Albanian

3.3%

Hindi

3.3%

Russian

3.3%

Arabic

3.3%

Korean

3.3%
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Quality Improvement Manager Education

Schools

University of Phoenix

26.4%

New York University

6.4%

Walden University

5.7%

Purdue University

5.7%

University of Southern California

5.0%

University of California - Los Angeles

4.3%

Pennsylvania State University

4.3%

Florida International University

3.6%

George Washington University

3.6%

Nova Southeastern University

3.6%

Northern Arizona University

3.6%

Capella University

3.6%

University of Arizona

3.6%

University of Chicago

3.6%

Howard University

2.9%

Ohio University -

2.9%

Tulane University

2.9%

Wayne State University

2.9%

Middle Tennessee State University

2.9%

University of Maryland - University College

2.9%
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Majors

Nursing

26.9%

Business

23.9%

Health Care Administration

9.6%

Management

5.3%

Public Health

5.1%

Psychology

3.4%

Social Work

3.3%

Public Administration

2.5%

Counseling Psychology

2.3%

Finance

2.0%

Human Resources Management

2.0%

Education

1.7%

Biology

1.7%

Mechanical Engineering

1.7%

Marketing

1.7%

Industrial Technology

1.6%

Project Management

1.4%

Clinical Psychology

1.4%

Mental Health Counseling

1.2%

Accounting

1.2%
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Degrees

Masters

45.1%

Bachelors

30.8%

Other

9.9%

Associate

5.0%

Doctorate

4.5%

Certificate

3.5%

Diploma

0.8%

License

0.3%
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