Quality improvement manager vs service director

The differences between quality improvement managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a quality improvement manager and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $78,698 average annual salary of a quality improvement manager.

The top three skills for a quality improvement manager include quality improvement, performance improvement and patients. The most important skills for a service director are patients, healthcare, and patient care.

Quality improvement manager vs service director overview

	Quality Improvement Manager	Service Director
Yearly salary	$78,698	$114,981
Hourly rate	$37.84	$55.28
Growth rate	28%	28%
Number of jobs	78,509	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a quality improvement manager do?

A quality improvement manager has a variety of duties and responsibilities. These include conducting research and creating quality improvement programs, developing standard operating procedures and facility policies, and performing audits to ensure compliance with regulatory requirements. Additionally, you will be responsible for establishing work plan metrics, analyzing performance metrics, and monitoring various department processes such as care complaints in the healthcare setting. You are also expected to review the latest industry data, clinical quality studies, and best practice interventions.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Quality improvement manager vs service director salary

Quality improvement managers and service directors have different pay scales, as shown below.

	Quality Improvement Manager	Service Director
Average salary	$78,698	$114,981
Salary range	Between $55,000 And $111,000	Between $70,000 And $188,000
Highest paying City	San Rafael, CA	San Francisco, CA
Highest paying state	Oregon	California
Best paying company	Portland General Electric	Mayo Clinic
Best paying industry	Insurance	Technology

Differences between quality improvement manager and service director education

There are a few differences between a quality improvement manager and a service director in terms of educational background:

	Quality Improvement Manager	Service Director
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 59%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Quality improvement manager vs service director demographics

Here are the differences between quality improvement managers' and service directors' demographics:

	Quality Improvement Manager	Service Director
Average age	47	47
Gender ratio	Male, 41.9% Female, 58.1%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.1% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 8.0% White, 61.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between quality improvement manager and service director duties and responsibilities

Quality improvement manager example responsibilities.

Manage CAPA, document control, internal audit, complaint handling, and training programs.
Manage 12 FDA and EMA inspections ensuring efficient management of observations, corrective action commitment and completion.
Manage HEDIS medical record review project and validation activities complete by auditors.
Lead and direct the organization's accreditation survey preparation for rehabilitation facilities organizations.
Serve as health plan subject matter expert for HEDIS specifications and NCQA standards and guidelines in preparation for health plan accreditation.
Coordinate annual HEDIS reporting including oversight of vendor data collection, analysis and auditing.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Quality improvement manager vs service director skills

Common quality improvement manager skills

Quality Improvement, 7%
Performance Improvement, 6%
Patients, 5%
Oversight, 5%
Process Improvement, 5%
Patient Care, 5%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Quality Improvement Manager
Quality Improvement Manager vs Service Director

Updated January 8, 2025

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