Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookCompareEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Quality improvement manager skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical quality improvement manager skills. We ranked the top skills for quality improvement managers based on the percentage of resumes they appeared on. For example, 6.6% of quality improvement manager resumes contained quality improvement as a skill. Continue reading to find out what skills a quality improvement manager needs to be successful in the workplace.

15 quality improvement manager skills for your resume and career

1. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality improvement managers use quality improvement:
  • Presented executive leadership with monthly quality improvement data developed by interdisciplinary departmental staff comprised of medical/nursing/laboratory and administrative personnel.
  • Completed internal and external quality improvement projects, and acted as corporation lead in child and adolescent policy interpretation and clarification.

2. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how quality improvement managers use performance improvement:
  • Assisted Director of Professional Services in development and implementation of performance improvement including staff development activities and educational programs i.e.
  • Develop, implement and monitor programs to achieve performance improvement goals and patient safety initiatives defined for the organization.

3. Patients

Here's how quality improvement managers use patients:
  • Integrated a newly functioning Medical Oncology Practice with an established Radiation Oncology program to ensure consistencies for patients.
  • Conducted admission reviews and approved admissions on all patients post Hurricane Katrina.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how quality improvement managers use oversight:
  • Provided oversight of development and implementation of electronic system in its use in utilization management.
  • Provided quality oversight for full-phase grant/contract compliance and state/federal quality program monitoring.

5. Process Improvement

Here's how quality improvement managers use process improvement:
  • Facilitated, led and managed complex process improvement projects resulting in increased efficiency and patient satisfaction and decreased costs.
  • Supported leadership with selection of process improvement opportunities aligned with the organization's strategic planning goals and objectives.

6. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how quality improvement managers use patient care:
  • Produced and presented statistical data to the medical staff regarding monitoring and evaluating patient care.
  • Maintained comprehensive quality assessment of provided patient care and services.

Choose from 10+ customizable quality improvement manager resume templates

Build a professional quality improvement manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your quality improvement manager resume.

7. Data Analysis

Here's how quality improvement managers use data analysis:
  • Developed and implemented clinical and preventive health studies including data analysis, interventions and outcomes.
  • Administered workshop surveys, including evaluation of survey results and advanced statistical data analysis.

8. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality improvement managers use data collection:
  • Provided contract analysis, data collection, negotiations, education, and relationship development with all vendors/delegates.
  • Perform activities to comply with annual HEDIS data collection and analysis, preparing recommendations to increase rates as appropriate.

9. Project Management

Here's how quality improvement managers use project management:
  • Project management and business process experience in high volume customer engagement organization.
  • Developed project management of the Special Needs Plan - Structure and Process (SNP) audit reported to NCQA.

10. Quality Management

Quality Management is the process of supervising and ensuring that the production of goods and delivery of services to customers are up to the best standards in an organization or company. The process is divided into four main parts which include quality control, quality assurance, quality planning, and quality improvement. Quality management ensures that quality is maintained all through the processes of an organization from production down to customer service and after-sale services.

Here's how quality improvement managers use quality management:
  • Educated and promoted nursing responsibility for quality care through planning and implementation of the Quality Management Council.
  • Coordinated findings with department leaders in the Quality Management Department to determine training and/or documentation improvements.

11. Patient Safety

Here's how quality improvement managers use patient safety:
  • Coordinated Stanford Culture of Safety Survey and utilized acquired information for implementation of internal patient safety practice.
  • Analyzed in-house Care Manager clinical records for adherence to patient safety and medical necessity clinical guidelines.

12. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how quality improvement managers use cms:
  • Completed Risk Assessments for CMS using a tool created to monitor Fraud Waste and Abuse on the Medicare Part D operations.
  • Provide ongoing deliverable reporting to CMS regarding LTC facility improvement initiatives, which showed improved trending in all areas of focus.

13. Lean Six Sigma

Here's how quality improvement managers use lean six sigma:
  • Led the deployment of a regional Lean Six Sigma program which integrated continuous improvement initiatives across 15 facilities throughout northeast Ohio.
  • Implemented Lean Six Sigma tools and 8-stages of incoming material process for top 20 suppliers selected by FCA senior management.

14. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how quality improvement managers use sigma:
  • Initiate Lean Manufacturing principles upon completion of Six Sigma Green Belt Certification, presently enrolled.
  • Attained Six Sigma Green Belt certification by reducing the number of customer complaints for shipping related defects by 75%.

15. Clinical Quality

Here's how quality improvement managers use clinical quality:
  • Developed a program to evaluate physician performance based on clinical quality and utilization measures using ANOVA of Key Performance Indicators.
  • Completed internal Quality Indicators to measure both service and clinical quality.
top-skills

What skills help Quality Improvement Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of quality improvement manager skills to add to your resume

Quality improvement manager skills

The most important skills for a quality improvement manager resume and required skills for a quality improvement manager to have include:

  • Quality Improvement
  • Performance Improvement
  • Patients
  • Oversight
  • Process Improvement
  • Patient Care
  • Data Analysis
  • Data Collection
  • Project Management
  • Quality Management
  • Patient Safety
  • CMS
  • Lean Six Sigma
  • Sigma
  • Clinical Quality
  • HEDIS
  • Medicaid
  • Corrective Action
  • NCQA
  • Home Health
  • Accreditation Standards
  • Social Work
  • Improvement Efforts
  • Health Plan
  • Infection Control
  • Technical Assistance
  • Mental Health
  • Management System
  • Utilization Management
  • Statistical Analysis
  • QA
  • Regulatory Compliance
  • Federal Regulations
  • Cahps
  • ISO
  • Quality Measures
  • Peer Review
  • Quality Issues
  • Internal Audit
  • Regulatory Agencies
  • Strategic Plan
  • Improvement Plan
  • Patient Outcomes
  • Performance Measures
  • Patient Satisfaction
  • EHR
  • EMR
  • HIPAA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs