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Quality improvement specialist skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Anthony McMullen,

Matthew Nagler

Below we've compiled a list of the most critical quality improvement specialist skills. We ranked the top skills for quality improvement specialists based on the percentage of resumes they appeared on. For example, 7.8% of quality improvement specialist resumes contained performance improvement as a skill. Continue reading to find out what skills a quality improvement specialist needs to be successful in the workplace.

15 quality improvement specialist skills for your resume and career

1. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how quality improvement specialists use performance improvement:

Coordinated and facilitated organizational performance improvement teams.
Represented the Quality Assessment Department and various performance improvement teams to facilitate the completion and monitoring of hospital performance improvement projects.

2. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality improvement specialists use quality improvement:

Assisted department directors in developing individualized quality improvement indicators.
Staff Development/Quality Improvement/Utilization Review Specialist.

3. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality improvement specialists use data collection:

Designed QI studies, developed criteria for evaluation, and assisted assigned facilities with appropriate data collection and data analysis.
Communicate suggestions to the Information Technology (IT) Department regarding data collection and reporting accuracy.

4. Patients

Here's how quality improvement specialists use patients:

Participated in IHI Boston-area learning collaborative for reducing wait time for chemotherapy patients.
Performed quality assurance for chronic health needs patients, specifically surrounding diabetic, cardiovascular health, depression, and asthma patients.

5. Patient Safety

Here's how quality improvement specialists use patient safety:

Lead project teams to improve critical organizational processes that improve quality, patient safety and clinical/non-clinical performance.
Promoted patient safety initiatives and supported implementation of the yearly National Patient Safety Goals.

6. Process Improvement

Here's how quality improvement specialists use process improvement:

Conduct analyses of data findings for quality and process improvement and assist in report preparation for internal and external customers.
Improved operating procedures as the facilitator of process improvement/redesign teams established to fix problems and/or improve process efficiency.

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7. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how quality improvement specialists use patient care:

Collaborated with Director of Risk Management and department leaders to investigate, address and resolve issues that impacted patient care/satisfaction.
Managed and collaborated with primary care providers to consistently deliver high quality of patient care.

8. Data Analysis

Here's how quality improvement specialists use data analysis:

Developed and deliver reports for Horizon based on performance indicators or audits including data analysis.
Provided education on data analysis and utilization of information to clinical QI teams.

9. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how quality improvement specialists use cms:

Assisted in the integration of CKD into a diabetes self-management education video in conjunction with the CMS Diabetes Disparity project.
Worked with other QIO staff to design and coordinate projects for hospitals and physicians to promote the CMS performance measures.

10. Project Management

Here's how quality improvement specialists use project management:

Developed processes & procedures, which ensured compliance with enterprise project management methodology & Sarbanes-Oxley requirements.
Research and project management tasks and design and delivery of educational programs through various media.

11. Corrective Action

Here's how quality improvement specialists use corrective action:

Coordinated in-depth fact-finding and complex analysis of existing systems and procedures and recommended methods of improvement through corrective action plans.
Incorporate root cause analysis and verify permanent corrective actions are implemented through physical verification on the Aircraft.

12. Lean Six Sigma

Here's how quality improvement specialists use lean six sigma:

Lobbied for and Instituted LEAN Six Sigma Black Belt training and certification for position.
Lean Six Sigma Yellow Belt certified.

13. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how quality improvement specialists use oversight:

Assisted with the oversight of all compliance-oriented correspondence, including responses to audits and involuntary inspections.
Perform quality oversight on Medicare Advantage members' adverse determination notifications.

14. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how quality improvement specialists use data entry:

Assisted with other departments as needed, including the call center, data entry and finance departments.
Develop and maintain computer skills related to data entry and analysis, including the agency MIS system.

15. Peer Review

Here's how quality improvement specialists use peer review:

Facilitated physician peer review process within the radiology department executive committee and medical staff performance committee.
Create reports for Medical Chief Officer, New York State Department of Health and Island Peer Review Organization (IPRO).

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What skills help Quality Improvement Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on quality improvement specialist resumes?

Anthony McMullen

Associate Professor of Business Law and Director of Forensics, v, University of Central Arkansas

This will depend on the specific field. Business is an incredibly broad area. Anyone with a business type of degree will at least obtain basic knowledge in accounting, economics, finance, management, and marketing. These skills should be highlighted. But when thinking about a resume, workers should think about (and participate in) experiences that allow them to use these skills. And once they have these experiences, they should be able to articulate how they used these skills on a resume. Don't just say, "I did ______." Say, "I used _________ in order to accomplish __________."

What quality improvement specialist skills would you recommend for someone trying to advance their career?

Matthew Nagler

Professor and Chair, The City College of New York

A gap year might be the right move for some students, especially if the online environment is not for them. Fortunately, I know of students who have obtained great online internships, jobs, and other opportunities that allow them to grow their experience during the pandemic. Many companies are seeking online talent to build out products and marketing strategies.

What type of skills will young quality improvement specialists need?

Jim Drinkwine

Professor, Whatcom Community College

Employers consistently say they want graduates with strong people skills. While technical skills are good, being able to work effectively in group settings is more important. I hear from students all the time about how much they dislike group projects for several reasons. However, the topic of the group project isn't as crucial as the teamwork skills you develop as a part of this type of learning. Take every opportunity you can to develop strong skills in interpersonal communication, collaboration, and problem-solving.

What soft skills should all quality improvement specialists possess?

Keith Webb

Associate Director/Career Advisor, University of Richmond

Oral and written communication skills are critical. Also, the ability to work within a team orientation, flexibility, and adaptability, to name a few.

Do you want to know more?

List of quality improvement specialist skills to add to your resume

The most important skills for a quality improvement specialist resume and required skills for a quality improvement specialist to have include:

Performance Improvement
Quality Improvement
Data Collection
Patients
Patient Safety
Process Improvement
Patient Care
Data Analysis
CMS
Project Management
Corrective Action
Lean Six Sigma
Oversight
Data Entry
Peer Review
Social Work

Medicaid
Analyze Data
Technical Assistance
Statistical Analysis
HEDIS
Risk Management
NCQA
Quality Care
Accreditation Standards
Regulatory Agencies
PDSA
Internal Audit
Clinical Documentation
Rehabilitation
Sigma
Technical Support

Workgroup
QA
HIPAA
Incident Reports
Home Health
Quality Standards
Training Programs
Health Plan
Quality Measures
COA
Performance Measures
Regulatory Standards
Foster Care
Lean Manufacturing
Infection Control

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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