Quality management coordinator job description

About the Team

Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties and operators in the world, we are integrating with Fanatics' global digital sports platform - which includes 900 sports relationships and more than 81 million reachable fans - to reimagine the collectibles business for the 21st century.

The QA Coordinator - Manufacturing ensures that all Topps and Fanatics Collectibles products are manufactured to the highest standards of quality, integrity, and timeliness. In addition, the QA Coordinator - Manufacturing, interfaces with a range of internal product development teams and the breadth of our external supply chain.

The position is located in the Dallas/Fort Worth area and requires a hybrid WFH/on-site presence. Routine travel is necessary.

Responsibilities:

* Develop and maintain strong relationships with current and potential vendors to understand and overcome supply chain pain points and keep product releases on schedule.
* Work cross functionally to review and maintain internal SOP's with regards to quality as necessary
* Maintain and update vendor qualifications with regards to quality and approvals
* Audit vendors and second party processes to ensure they meet internal requirements with regards to quality, testing, etc.
* Work with purchasing on testing needs and schedules for new raw materials (boardstocks, etc.)
* Attend product walkthroughs and BOM reviews, evaluate risks and inefficiencies, and communicates with the product development team to drive cost and time savings.
* Liaison with project management team to ensure manufacturing and finishing processes are on-schedule and support product release dates
* Manage on-site and in-process quality assurance checks, live product, box and case audits
* Collaborate with the Topps and Fanatics Collectibles team to understand challenges and pain points in the supply chain, and develop and execute plans to address ongoing issues and concerns with suppliers

Qualifications:

* 4+ years of relevant experience in commercial printing & finishing
* Excellent written and verbal communication skills
* Ability to manage multiple projects and timelines in a fast-paced environment
* Ability to work collaboratively across multiple cross-functional partners
* Strong organizational and time-management skills

Fanatics is building the leading global digital sports platform to ignite and harness the passions of fans, and maximize the presence and reach for hundreds of partners globally. Leveraging these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as the global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Additional ventures that will build out Fanatics' footprint across the broader digital sports landscape will be rolled out soon. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 8,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Workforce Management Coordinator Home Department: Operations

Reports To: Operations Manager/Site Leader Type: Regular, Full-Time

FLSA Class: Non-Exempt Revision Date: 9/9/20


The Workforce Management Coordinator will be responsible for adjusting and updating schedules, maintaining on-boarding and off-boarding rosters, and work closely with leadership on short term workforce needs and scheduling of call center agent staff.

Essential Functions
• Intraday Management – Managing and meeting 30 minutes interval requirements,
communicating changes or shortfall to requirements to the Operations Leaders and Workforce
team
• Monitor, record and escalate real-time schedule adherence impacts; including tardiness,
absenteeism and other schedule deviations.
• Review weekly and daily staffing requirements and make recommendations for off phone
activities, overtime etc. as needed
• Weekly scheduling as per the Client Requirements
• Produce and maintain daily, weekly & monthly reports for reporting & analytical purposes
• Complete adhoc reporting requests for Clients
• Coordinate with various internal and externals teams for IT related items
• Ensure that all reports originating from department are accurate and reliable.
• Ability to identify issues, develop ideas and provide resolution.
• Support other areas tangent to workforce planning such as agent onboarding, administering
schedule re-bids, or developing schedules for continuing education sessions.
• Maintain knowledge, understanding, and compliance with all federal, state, and local laws and
regulations within functional area and with Client policies and procedures
• Communicate professionally and appropriately with clients, consumers, co-workers, and
management
• Meet required criteria for work schedules and adhere to attendance policies as outlined in the
Employee Handbook and site policies and procedures
• Keep up-to-date knowledge, understanding, and compliance with governmental laws and
regulations within functional area and with Company policies and procedures
• Maintain regular attendance and timeliness which are required due to the production-based
nature of the business and client requirements
• Adhere to all Company and customer confidentiality and security policies and procedures

Non-Essential Functions
• Perform other duties and special projects as assigned

Supervisory Responsibilities/Accountabilities
• This position does not require Supervisory Responsibilities/Accountabilities

Requirements
• HS Diploma or equivalent GED.
• Prior workforce management experience preferred or related experience.
• Proficient with Microsoft Office Suite or related software.
• Basic knowledge of various WFM tools like Aspect (eWFM,RTA,UCC) and Avaya (depending
on client specific tool)
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to communicate with management daily and effectively
• Must adhere to all Company, Client and Consumer confidentiality and security policies and
procedures.

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk, type, see, and hear while using a computer for periods of time. The job requires prolonged periods of sitting at a desk and extensive use of keyboards and computers.

Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment. Desk setting inbound call center/cubicle

Position Type/Expected Hours of Work
Some flexibility in hours allowed but must be available during the department’s scheduled hours and guidelines, which include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies.


The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full-Time

Hours: 9:00 AM - 5:30 PM

Shift: Days

Job Description

The Risk Management Coordinator reports to the hospital's Director of Risk Management. The Risk
Management Coordinator supports the hospital's Department of Risk Management in day-to-day
activities, which include, but not limited to:

• Managing the online incident reporting system, user and department/location database
• Assisting with managing and analyzing risk management data as delineated by the department needs.
• Processing Legal documents including Summons and Complaints, counsel discover requests, subpoenas, OPD/OPMC requests and insurance company inquires
• Supporting the organizations response to Serious Adverse Events in scheduling debriefs and RCAs.
• Assisting with coordination of Risk Committees and meetings (scheduling, minutes preparation and report generation)
• Interfacing with defense legal counsel
• Coordinating risk management data
• Managing the department's administrative duties

With direction of the Director of Risk Management, this individual provides documentation of and
coordinates management/investigation of reported incidents, serious adverse events (SAEs) and
near miss events, including potentially reportable incidents to the New York State Department of
Health. Managing and coordinating risk management data, supports facilitation and development of
risk management and patient safety programs, and initiatives.

Prepares and submits required notifications of legal notices received to the appropriate departments
including the hospital's Insurance Department, Finance and other departments as required.
This individual serves as a resource to Medical Staff and Clinical Staff employees to reduce risks.

Roles & Responsibilities

• Coordinates the risk management program to meet the needs of the department and institution.
• Updates the electronic adverse event reporting system ensuring current designated users departments, locations and forms
• Assists with managing and analyzing data to include trend analysis
• Prepares various incident summary reports; provides all required documentation for investigations, activities and resolutions related to the reported incident(s).
• Maintains Risk Management database for analysis and trending
• Interfaces with the hospital's defense counsel and insurance company by reporting potential claims via insurance company online portal, as well as cases of concern by preparation of preliminary reports, and determination of priority of investigation given risk management assessment.
• Assists in project managing various initiatives at the direction of the Director of Risk Management.
• Acts as a resource person by escalating relevant risk management issues for discussion and evaluation to the Director of Risk Management.
• Responds to inquiries regarding various reports, medical record subpoenas, staff subpoenas, individual
• Prepares regular analytical summary of current and historical risk management and claims data on a monthly and annual basis for presentation to Senior Leadership to support the identification of trends and opportunities.
• Proactively identifies and resolves department operations issues to ensure timely work-flow and completion of action items/requests. Escalates unresolved issues and higher level conflicts to Director for resolution.
• Manages department administrative duties such as: scheduling meetings, managing calendars, recording and triaging phone messages and escalating as needed, archiving files, restocking supplies, etc.,
• Performs other related duties.

Educational Requirements:

• Bachelor's degree in Nursing, or other health related science; Masters preferred

Experience Requirements:

• 3-5 years Risk Management experience preferred
• Licensing and Certification Requirements (if applicable):
• NYS RN, NP or P.A. or allied health professional licensure
• CPHRM preferred