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Quality Management Coordinator remote jobs - 245 jobs

  • Director, Quality Assurance

    Age of Learning, Inc. 4.5company rating

    Remote job

    CompanyOverview Age of Learning is the leading developer of engaging and effective Pre‑K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company's research‑based curriculum, developed by education experts, includes the award‑winning programs ABCmouse.com Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy , My Reading Academy , and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit ********************** Summary We are seeking a Director of Quality Assurance to lead the QA discipline for our flagship consumer products, ABCMouse and Adventure Academy. This role is ideal for a strategic and technically adept leader passionate about quality, accountability, and continuous improvement. You will oversee the full QA ecosystem, spanning manual and automated testing, observability, and release readiness, ensuring that every build meets the highest standards of reliability, performance, and user satisfaction. This leader will elevate how QA is executed and measured at Age of Learning, building better traceability from requirements to releases. You will define and enforce processes that make testing coverage transparent, strengthen the connection between QA and production insights, and ensure our automation efforts are focused where they drive the most value. By combining technical expertise, data‑driven analysis, and team mentorship, you'll play a key role in delivering exceptional learning experiences for millions of families worldwide. Responsibilities Own and evolve the QA strategy across both ABCMouse and Adventure Academy, balancing manual and automated testing to maximize coverage and reliability. Establish end‑to‑end traceability between requirements, test cases, and production outcomes, ensuring full visibility into what was tested and why. Analyze and optimize test coverage, identifying gaps across device types, features, and performance tiers to align testing with user demographics. Drive continuous improvement in test documentation, defect triage, and regression analysis to reduce escaped bugs and improve release confidence. Oversee automation strategy and roadmap, identifying high‑value automation opportunities while ensuring manual testing complements automation effectively. Integrate QA into CI/CD pipelines, maintaining efficient pre‑release validation and post‑deployment verification processes. Leverage observability and customer feedback tools (APM, CSAT, app reviews) to surface quality issues proactively and inform QA priorities. Define and monitor quality metrics, ensuring QA effectiveness is measurable and actionable across teams and releases. Lead and mentor a cross‑functional QA team, fostering accountability, technical excellence, and a shared culture of quality. Collaborate closely with engineering, product, and release management to align QA processes with development velocity and business goals. Minimum Qualifications 8+ years in QA or software testing roles, including hands‑on test design, execution, and automation. 3+ years in QA leadership or management roles, overseeing teams and frameworks. Strong technical understanding of modern QA tools, automation frameworks, and scripting or programming relevant to testing. Proven experience with both manual (functional, exploratory) and automated (UI, API, integration, E2E) testing methodologies. Demonstrated success integrating QA with CI/CD pipelines and release processes. Solid understanding of test management systems (TestRail) and version control (Git). Excellent communication and stakeholder management skills, with the ability to translate QA insights into business impact. Proven ability to improve traceability, test coverage visibility, and cross‑team accountability. Preferred Qualifications Deep hands‑on experience with automation stacks such as Playwright, Cypress, Selenium/WebDriver, Appium, or Pytest. Experience scaling QA operations and automation frameworks in large consumer‑facing or SaaS environments. Background in mobile and web testing for educational or gaming products. Familiarity with observability tools and APM platforms for post‑deployment validation. Experience establishing QA metrics and reporting frameworks that guide executive decision‑making. Total Compensation The estimated salary range for a new hire in this position is $150,000 to $185,000 USD, depending on factors such as knowledge, skills, experience, and location. This position is also eligible for an annual discretionary bonus based on overall company performance and individual contributions. Age of Learning currently provides 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums A 401(k) program with employer match 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions Security Advisory At Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts - be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom - never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only. An Equal Opportunity Employer Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally‑recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the “Company”) will consider qualified applicants with criminal histories pursuant to EEOC requirements and state applicable laws, e.g. New York City Fair Chance Act. Employee/Applicant Privacy Notice #J-18808-Ljbffr
    $150k-185k yearly 2d ago
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  • Director of Quality Assurance & Automation

    Cintrifuse 3.8company rating

    Remote job

    Pantomath is seeking a Director of Quality Assurance & Automation to define, lead, and scale our quality strategy across products and platforms. This role is designed for a hands‑on, strategic leader who thrives in a high‑growth startup environment-someone who can balance technical credibility with organizational leadership and influence. The Director will guide QA engineers, co‑ops, and nearshore partners, ensuring our testing and automation practices align with engineering velocity, product innovation, and customer trust. This person will act as both people leader and execution partner, serving as the conduit between senior QA engineers and executive leadership. This is a player‑coach role: roughly 70% strategic and people leadership, and 30% hands‑on testing, validation, and process design. Key Responsibilities Leadership, Strategy, and Culture Define and own Pantomath's comprehensive QA and automation roadmap, aligning it with product and engineering goals. Lead a distributed team of QA professionals-including senior automation engineers, QA co‑ops, and nearshore testers-while building future organizational capacity through hiring and mentorship. Translate company and engineering strategy into actionable QA milestones, ensuring alignment, transparency, and consistent progress. Serve as the voice of QA in leadership discussions, representing team insights and surfacing concerns from the ground level. Establish measurable goals and KPIs for automation coverage, regression success rates, test cycle times, and release readiness. Champion a "shift-left" quality culture, where quality is owned by everyone-from requirements to deployment. Program Management and Execution Act as project manager and facilitator for the QA roadmap-conducting weekly deep‑dives with senior QA engineers to review progress, unblock issues, and ensure milestone delivery. Partner cross‑functionally with Product Management, Engineering, and DevOps to embed quality into every phase of the SDLC. Streamline QA processes to balance speed and rigor; reduce release risk while increasing test velocity and feedback loop efficiency. Lead post‑incident reviews, using data to drive preventative measures and continuous improvement. Hands‑On Technical Leadership Stay technically fluent and credible: understand, review, and contribute to automation, testing frameworks, and validation pipelines. Validate testing outcomes independently-able to test or reproduce issues without relying solely on engineers. Guide the evolution of scalable, automated testing frameworks across APIs, data pipelines, and microservices. Ensure comprehensive regression and performance testing, optimizing for CI/CD automation and release stability. Collaborate with engineers to drive risk‑based testing, data quality validation, and continuous improvement in coverage. Evaluate emerging QA tools and technologies-AI‑driven testing, visual diffing, performance monitoring-to stay ahead of industry best practices. Team Development and Leadership Influence Hire, mentor, and grow QA talent; establish a clear progression path for automation engineers and co‑ops. Foster a psychologically safe, collaborative environment where team members can voice ideas, surface risks, and drive innovation. Serve as a bridge between leadership and senior QA engineers-channeling executive goals downward and surfacing technical realities upward. Partner closely with Sr. QA Automation Engineers as peers-leveraging their deep expertise while protecting them from unnecessary political overhead. Promote accountability and autonomy within the QA organization, ensuring clarity of ownership and measurable results. Qualifications Education and Experience Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 8+ years of experience in Quality Assurance, Test Automation, or Software Engineering, including 3+ years in QA leadership roles. Proven success leading QA and automation initiatives in SaaS or data‑intensive environments. Experience building QA teams from the ground up, defining processes, and delivering measurable improvements in release velocity and product quality. Skills and Competencies Deep understanding of modern automation frameworks (e.g., Cypress, Playwright, Jest) and CI/CD pipelines (GitHub Actions, Jenkins, CircleCI). Hands‑on proficiency in JavaScript/TypeScript and comfort reviewing automation scripts and frameworks. Solid understanding of QA principles-including the test pyramid, risk‑based testing, and release management best practices. Strong familiarity with data stack validation (e.g., Snowflake, DBT, Tableau, Fivetran) and cloud platforms (AWS, GCP). Exceptional communication and influence skills-capable of representing QA perspectives to senior executives and engineering leadership. Skilled at balancing speed vs. quality, with a pragmatic approach to testing prioritization in startup environments. Empathetic, emotionally intelligent leader who inspires collaboration and continuous improvement. Preferred Attributes Experience scaling QA teams through high‑growth stages (Series B+). Prior experience managing nearshore or distributed QA resources. Familiarity with SOC 2 and ISO 27001‑related quality practices and compliance standards. Experience integrating QA metrics into dashboards or data tools (e.g., Tableau, Grafana, Power BI). A natural influencer and problem‑solver who thrives in ambiguity and acts with ownership. Key Responsibilities This role is primarily performed in an office or remote work setting and requires the ability to: Sit for extended periods while working on a computer. Occasionally stand, walk, reach, stoop, or bend during the course of work. Communicate clearly and effectively via video conferencing, phone, and email. Occasionally lift and move items up to 25 pounds (e.g., office equipment, packages, marketing materials). Occasionally travel, including air and ground transportation and overnight stays, if required. Equal Opportunity & Accommodations Pantomath is proud to be an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics and are based on qualifications, merit, and business needs. We are committed to providing reasonable accommodations to qualified individuals - whether during the application and interview process or throughout employment. To request an accommodation, please contact Human Resources. FLSA Compliance Statement This position is classified as Non‑Exempt under the Fair Labor Standards Act (FLSA), meaning it is not eligible for overtime compensation. This classification is based on responsibilities involving advanced technical expertise, leadership, and independent problem‑solving. #J-18808-Ljbffr
    $149k-220k yearly est. 5d ago
  • Director, Quality Improvement Programs (Remote)

    American Heart Association 4.6company rating

    Remote job

    A leading public health organization is looking for a Director of Program Implementation in the Quality Improvement Department. This role involves managing a team to implement quality improvement initiatives, overseeing program goals related to cardiovascular health, and engaging with healthcare clients. The ideal candidate has supervisory experience, a background in clinical quality improvement, and project management expertise. This position offers a competitive salary and remote working options, promoting work-life harmonization. #J-18808-Ljbffr
    $126k-162k yearly est. 3d ago
  • Remote Workers' Comp Quality & Performance Lead

    Arthur J. Gallagher & Co. (AJG 3.9company rating

    Remote job

    A leading claims management company is looking for an experienced professional in California for a remote role specializing in Workers' Compensation claims. The successful candidate will need 7-10 years of relevant experience, strong leadership and process management skills, and familiarity with auditing. The position includes comprehensive benefits like medical plans and educational reimbursement. If you're dedicated to enhancing client care and have a passion for driving outcomes, we want you to be part of our team. #J-18808-Ljbffr
    $80k-108k yearly est. 2d ago
  • GxP Quality Lead

    New York Bio Connect 3.7company rating

    Remote job

    Lexeois building the future of cardiac genetic medicine,andwe'relooking for a bold, strategic leader to help us get there. AsaSenior Directoror Vice President,GxPQuality, you will lead the charge in scaling our Quality organization across clinical andcommercialmanufacturingprograms,embeddingexcellence into every step of our journey from development to commercial launch.You'llarchitect a globally compliant, phase-appropriate GxPstrategy that empowers innovation while ensuring rigor.You'llshape systems, guide teams, and drive decisions that keep science at the center and quality at the forefront. This is your opportunity to lead with purpose, influence across functions, and build a culture where accountability, collaboration, and continuous improvement thrive. Ifyou'reenergized bychallenges,inspired by impact, and ready to help set a new standard in genetic medicine,this is your moment. Lexeoisseekingan experienced and hands-onseniorleader of GxPQuality tobe accountable for both leading and operationalizing strategy toscale our Quality organization acrossclinicaldevelopment,manufacturing,translationalsciencesand clinicalbiomarkers.This individual willbe responsible fordeveloping a phase-appropriate, scalable GxPQuality strategy, ensuring compliance with global regulatory standards(e.g.,FDA, EMA,ANVISA,ICH),and embedding a culture of operational excellence across the company. The ideal candidate will bring deep GMP and GCPexpertise, strong leadership and communication skills, and the ability to thrive in a fast‑paced, development‑stage environment while providing strategic oversight and pragmatic solutions that enable innovation. Key Responsibilities Quality Leadership & Strategy Develop and execute a scalable GxPQuality Assurance strategy aligned with Lexeo'sbusiness goals and regulatory expectations. Serve as the senior Quality leader across GMP, GCP, GLP, and GVPfunctions. Adviseexecutive leadership on quality risks, mitigation strategies, andinspectionreadiness. Foster a proactive quality culture rooted in continuous improvement, accountability, and operational excellence. Build, mentor, and develop a high-performing Quality team that reflects Lexeo'svalues of scientific rigor and collaboration Quality Systems Development Establish andmaintainaphase-appropriate Quality Management System (QMS)establishinga document hierarchy including a Quality Manual, policies,SOPsand other documents needed to support a virtual gene therapy organization with early andlatestageprograms.And, also enabling a QMS that can support a registrational study and commercial launch. Ensure quality systems effectively support clinical development,pharmacovigilance,all CMC activities,translational sciences, clinical biomarker development,and external partnerships Oversee implementation and maintenance of an electronic QMS (eQMS) to support scalability and compliance RegulatoryCompliance Leadand/or provide leadership support for GCP, GLP,GMPand GVPquality activities, includinginternal and external audits, vendor oversight, deviation investigations, and qualityagreements, healthauthority inspections. Support clinical trial operations by ensuringall aspects of ICH GCP are followed (e.g.,protocoladherence, data integrity, and informed consent compliance) Overseeearly and late phasemanufacturing QA activities, including batch record review, product release, and disposition in collaboration with CMC and Technical Operations Drive inspection readiness and represent Lexeo during regulatory inspections and partner audits Establish procedures for surveying regulatoryintelligenceanddisseminatethroughout Lexeo. Vendor and Partner Oversight Oversee and managementof arisk-based vendor qualification programincluding performance of externalaudits, and ongoing compliance monitoring of CROs, CDMOs, testing laboratories, and other GxPservice providers Ensure robust Quality Agreements and alignment of standards and expectations across all external partners Cross-functional Collaboration Partner closely with Clinical Development, Regulatory Affairs, Technical Operations, Supply Chain, and Research to ensure quality is embedded throughout the product lifecycle Serve as the QA representative on governance bodies and cross-functional development teams, ensuring risk-based decision-making and clear communication of quality principles Qualifications Bachelor's degree in a relevant scientific discipline (Biology, Chemistry, Engineering, or related field); advanced degree preferred 12-15+ years of experience in Quality Assurance within the biotech or pharmaceutical industry, with significant exposure to both GMP and GCP environments Proven leadership in building and scaling GxPquality systems within a clinical- to commercial-stage setting Strong knowledge of FDA, EMA, and ICH regulations and inspection practices Experience in regulatory submissions, from IND to BLA,insupportof CMC and clinical components Experience managing audits, CAPAs, deviations, and regulatory inspections Demonstrated success leading external partnerships (CROs, CDMOs) Excellent communication, collaboration, and problem-solving skills with the ability to influence across functions and levels Strategic thinker who can balance regulatory rigor with Lexeo'sinnovative, fast-paced biotech environment Preferred Experience Experience with AAV-based gene therapy or biologics Familiarity with global clinical trial operations and pharmacovigilance practices Proven ability to lead cross-functional quality teams in a growth-stage organization $250,000 - $325,000 a year Compensation is dependent on qualifications and experience. About Lexeo Lexeo Therapeutics is a clinical-stage genetic medicine company headquartered in New York City, pioneering cardiac genetic medicine candidates to treat the root causes of inherited cardiovascular diseases. Our lead program, LX2006, targets cardiomyopathy associated with Friedreich's Ataxia and anchors a broader pipeline addressing genetically defined conditions such as hypertrophic and arrhythmogenic cardiomyopathies. Backed by a strong financial foundation, Lexeo is positioned to translate groundbreaking science into durable clinical impact. Our work culture is a hybrid model with 2 days/week in the New York City office and 3 days working from home. Lexeo Therapeutics is an EEO employer committed to an exciting, diverse, and enriching work environment. #J-18808-Ljbffr
    $79k-108k yearly est. 1d ago
  • Global Clinical Quality & Inspection Lead - Remote

    Vertex Pharmaceuticals 4.6company rating

    Remote job

    A leading biotechnology company is seeking a Director, Global Clinical Quality to oversee inspection readiness and promote continuous improvement in clinical trials. This remote-eligible role requires a minimum of 10 years of GCP experience and involves leading teams to implement effective quality strategies and operational frameworks. Strong leadership skills and understanding of quality assurance principles are essential. Competitive salary range of $174,400 - $261,600, with additional benefits including generous PTO and educational assistance. #J-18808-Ljbffr
    $174.4k-261.6k yearly 2d ago
  • Western US Regional Quality Manager

    E2 Optics 4.1company rating

    Remote job

    Why E2 Optics? 🔌Join E2 Optics as an Western US Regional Quality Manager!🔌 Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next. What You'll Do Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. Promotes company Core Values to foster and safeguard family-centric culture. In cooperation with the Director of Quality, develops and manages corporate quality initiatives to build a world class program for US operations with the exception of one specific Strategic Account. Works with personnel in all areas and at all levels to achieve consistent Quality management practices throughout the US. Provides support to regional field leadership helping them build and maintain awareness of developing Quality Management solutions and adopt best practices. Maintains Quality Management programs for incorporation into the operational policies of the organization to provide regional construction operations leadership and consistency. Determines corrective or preventative measures where indicated and verifies measures have been implemented. Communicates the expectations, goals, standards, and metrics used to measure progress. Attends and supports required Quality Management meetings will all levels of both internal and external parties. Develops, follows-up and verifies completion of action items based off KPI's. Maintains Quality Management leadership and awareness skills among site Quality Managers to support compliance with internal and external requirements. Manages Quality training needs in accordance with both E2 Optics and customer guidelines. Provides technical and regulatory compliance expertise and support throughout the US operations under this description. Leads the investigation of quality challenges at region sites and cooperates in the preparation of material and evidence for organization use in lessons learned communications. Reviews, compiles and submits Quality Management reports required by strategic account operation under this description. Develop and execute the company-wide strategy for Quality Assurance (QA), Quality Control (QC), and Technical Training across all operations. Lead cross-functional quality programs to ensure consistent standards and continuous improvement across field operations. Define, standardize, and continuously improve QA/QC procedures specific to structured cabling, OSP, AV, DAS, and data center systems. Oversee jobsite inspections, audits, and closeout documentation to ensure work meets NEC, BICSI, TIA, and customer-specific standards. Oversee inspections, audits, and compliance efforts to meet internal standards and industry regulations. Collaborate with project, field, and engineering teams to identify quality gaps and implement corrective actions. Support ongoing workforce development, leadership training, and career pathing for technical roles. Support onboarding and certification programs for new hires, including BICSI and client-specific requirements. Support a technical training organization that equips employees with knowledge, certifications, and hands-on skills to perform at the highest level Establish and monitor KPIs and metrics for quality performance and training effectiveness. Champion a culture of accountability, safety, and continuous learning across the organization. Lead, mentor and support QA/QC and technical training teams across multiple locations. Travel: The individual in this role should be able and willing to travel as required by E2 Optics. What We Are Looking For Bachelor's Degree preferred in Engineering, Construction Management, Business, or related field. 5 + years Quality Management experience in progressively responsible leadership roles will be considered in lieu of a bachelor's degree. BICSI RCDD, PMP, or equivalent certifications preferred. Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation, standard modeling (SOP), leadership technique, production methods, and coordination of people and resources. Law and Government: knowledge of laws, legal codes, government regulations, and requirements. Building and Construction: knowledge of materials, methods, and the tools involved in the construction or repair of buildings, or other structures within Regional Datacenters. Proficient in using a computer and MS Office (Outlook, Word, Excel, Visio, etc.) and MS Project. 5+ years progressively responsible leadership roles with quality management experience in the low voltage, structured cabling, or data center construction industries. Experience understanding of BICSI standards, ANSI/TIA codes, and electrical/communications best practices. Extensive knowledge of QA/QC frameworks, regulatory standards, and technical best practices. Proven ability to build and scale quality programs in high-growth and field-based environments. What We Offer Competitive pay Opportunities for professional development and career growth BICSI training facilities A supportive and inclusive work environment Health, dental, and vision insurance Paid time off and holidays Work Environment and Physical Demands The standard work environment for this position includes both indoor business office settings and construction environments. The noise level is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must also regularly carry and climb ladders up to 20 feet. The employee must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies), if required. The employee may also be required to work in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Disclaimer The above job definition information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
    $74k-109k yearly est. Auto-Apply 10d ago
  • Quality Manager

    Invisible Technologies 4.0company rating

    Remote job

    About Invisible Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most. Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world's top AI companies, including Microsoft, AWS, and Cohere. Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets. Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology. About The Role As a company redefining operations through AI innovation, our ability to deliver consistently high-quality outcomes is at the core of the value we provide to our clients. We are seeking a detail-oriented and impact-driven Delivery Quality Manager to ensure that our AI training and multilingual data operations maintain the highest standards of accuracy, consistency, cultural relevance, and linguistic excellence. In this role, you will work in close collaboration with some of the most influential organizations in generative AI and LLM development. You'll act as a quality guardian across our enterprise delivery programs-ensuring that our human-in-the-loop (HITL) workflows, advanced multilingual data generation processes, and high-touch client services operate at peak precision and reliability. You'll partner with Operations Managers, project leads, and client stakeholders to define and implement robust quality assurance protocols, drive performance improvements, and cultivate a culture of continuous enhancement across delivery teams. From proactive QA audits to root-cause analyses, you'll play a mission-critical role in maintaining the trust and satisfaction of some of the world's most forward-thinking AI labs and companies. This position requires an analytical mindset, a sharp eye for detail, and a passion for operational excellence. Success in this role means not only identifying problems-but creating scalable systems and frameworks to prevent them. You'll be on the front lines of building the standards that shape how human-generated data trains and improves the AI models of tomorrow. What You'll Do Cross-Functional Collaboration: Work closely with Delivery, Product, Engineering, and Customer Success teams to address quality concerns and build preventive measures. Process Optimization: Identify process inefficiencies or gaps in both AI data and multilingual pipelines, and work with relevant teams to streamline operations and improve delivery accuracy and speed. Reporting & Insights: Generate regular reports and insights on delivery performance trends, multilingual QA activities, and recommendations to leadership. Quality Assurance Strategy: Develop and implement comprehensive QA frameworks for large-scale AI data and multilingual delivery workflows, aligned with industry best practices and internal standards. Tooling & Automation: Evaluate and implement QA tools and automation frameworks to streamline quality checks and reduce manual errors across delivery pipelines. What We Need Bachelor's degree in Operations Management, Engineering, Computer Science, Linguistics, or related field. Proven expertise in language QA concepts and workflows, including linguistic quality assessment, cultural adaptation, and managing multilingual projects. 5+ years of experience in quality assurance, service delivery, or operations, preferably in a tech, localization or AI-focused environment. Deep understanding of delivery and multilingual lifecycles, QA methodologies, and performance metrics. Experience working in agile environments and using project management tools Strong analytical skills with experience in data-driven decision-making. Familiarity with AI/ML concepts and workflows is a strong plus. What's In It For You Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity. For this position, the annual salary ranges by location are: Tier 1$132,000-$147,300 USDTier 2$120,000-$134,000 USDTier 3$108,000-$120,000 USD You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living. Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process What It's Like to Work at Invisible: At Invisible, we're not just redefining work-we're reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what's possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won't just execute tasks-you'll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI. We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We're not for everyone, and we're okay with that. If you're looking for predictable routines, this isn't the place for you. But if you're driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you'll fit right in. Country Hiring Guidelines: Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process. AI Interviewing Guidelines: Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we've outlined expectations for using it ethically throughout your interview journey. Click here to learn more about how we use AI and our guidelines for candidates. Accessibility Statement: We're committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email . Equal Opportunity Statement: We're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law. Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
    $132k-147.3k yearly Auto-Apply 32d ago
  • Regional Quality FS Manager

    Makers Pride

    Remote job

    The Regional Quality FS Manager is a hands-on leader and technically responsible for ensuring food safety and quality standards across multiple manufacturing sites. Responsible for aiding the Maker's Pride Quality Assurance Department with leading, developing, and executing all aspects of Quality Assurance with customers, suppliers, local and corporate-wide Maker's Pride employees within the designated platform. The individual is also responsible for supervising, training and mentoring Quality and Sanitation professionals assigned to them within the assigned platform. This role supports plant QA teams, drives execution of quality systems, provides audit readiness support, and ensures alignment with regulatory, customer, and internal expectations. This position exists to ensure the food safety and Quality of all products being produced and packaged at the facilities within the designated platform meet regulatory and company/customer expectations. Reports to Platform Quality & Food Safety Director. May supervise 3-7 Plant Quality Managers depending on platform. Back up to Regional Director of FSQA. WORK LOCATION This is a REMOTE position requiring the ability to travel 50-75% of the time Primary travel locations include Grand Rapids, MI, Kentwood, MI and Boise, ID JOB DUTIES Duties may include, but are not limited to the following: Responsible for aiding in the development and execution of all aspects of Quality Assurance with customers, suppliers, local and corporate-wide Maker's Pride employees and the manufacturing staff at facilities within the designated platform. Participate in and contribute to the Maker's Pride Production System (HPS) elements (Drumbeat, Weekly KPI, etc.) Execute gap assessments against customer/ GFSI / regulatory requirements and generate action plans to assess identified gaps Provide support and aid in preparation for all customer visits and external audits. Coach, teach, mentor site Quality Managers and Supervisors as assigned Provide guidance on investigation and disposition of held products as needed Complete FSQA improvement projects as assigned Train quality and operations teams as necessary on newly instituted programs Aid in identifying critical Key Performance Indicators (KPIs) for sites to drive improvements Act as liaison between Maker's Pride and Customer QA representatives when corporate support is required. Lead Root Cause Analysis activities and support Corrective Action/ Preventative Action program requirements Support auditing of sanitation practices as needed and pre-operational inspection verification Provide audit over-check and assurance that each plant is maintaining policies and directives set forth in local plant SOP's and work instructions. Partner with cross-functional teams on key platform projects Assess Environmental Monitoring Programs to ensure continued seek and destroy approach to pathogens Trend and analyze data to drive focus on key areas for improvement Other duties as identified or assigned by Platform or Senior Quality Director. REQUIRED KNOWLEDGE & COMPETENCIES Knowledge of: Intentional Adulteration Vulnerability Assessments GFSI auditing schemes SMART goal setting and team coaching Basic RCA and CAPA tools 7 Steps of Sanitation Knowledge and experience with SAP Skill in: Personnel development and team building Internal Auditing Risk Assessments Strong understanding of SQF and its implementation is required. SQF Practitioner certification is a plus. PCQI/ Food Safety Plans / HACCP Plan development and maintenance Experience in Quality systems (pre-requisite program creation implementation) Maintaining harmonious relationships and effectively communicating with all customers, suppliers, local and corporate-wide Maker's Pride employees. Demonstrated proficiency in advanced quality statistics, measurement systems analysis and continuous improvement required. Strong written and verbal communication skills, analytical ability, leadership strength and ability to effectively work with all levels of the organization. Proficiency in: MS Office Suite, Excel, Power Point, (SAP a plus) MINIMUM QUALIFICATIONS Bachelor's degree in business/science-related field is required (Exceptions approved by Senior Quality Director) Five (5) - Seven (7) plus years of related FSQA work experience in food manufacturing (RTE, snack bars, baked bar, granola manufacture, bread, cold form bar, cookies, crackers, or similar preferred) Three (3) plus years of experience managing and leading a Quality and food safety / sanitation staff in a related food manufacturing environment and direct ownership of compliance PCQI and HACCP Certification required; SQF Practitioner is a strong plus Experience with audit prep, root cause analysis (RCA), CAPA, sanitation programs, and EMP Ability to travel 50-75% of the time Microsoft Suite computer experience; SAP a plus Must be detailed-oriented, have strong self-confidence and leadership skills and have excellent verbal and written communication skills. Must be able to work independently PHYSICAL REQUIREMENTS Ability to use hands and fingers. Ability to see, hear and talk. Employee frequently required to stand, walk, or climb Ability to lift and carry up to 25 lbs. Walk up to 400 yards to work and break areas. Must be able to lift 25 pounds on an infrequent basis. WORK ENVIRONMENT Work is a mix of office setting with frequent exposure in a plant environment Frequent production environment exposure which includes noise, dust, heat, cold, moving machinery, forklifts, and slippery floors Sponsorship for work authorization is not available for this position. It is the candidate's responsibility to ensure they are legally authorized to work in the location to which they apply. The pay range for this full-time, salaried position is $124,818 - $187,226/year. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. The position is eligible for a discretionary annual incentive based on company and individual performance. We offer a comprehensive benefits package including health, dental, 401k and wellness benefits beginning on the first day of employment. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. #LI-EO1
    $124.8k-187.2k yearly 6d ago
  • Regional Quality Manager

    Altium Packaging LLC

    Remote job

    123 Main Street, Anycity, Virginia 12345 Work Shift: Salary Exempt - 7 day, 12-hour (United States of America) The Regional Quality Manager (RQM) is a strategic leader responsible for developing, implementing, and sustaining quality systems across assigned manufacturing sites. This role ensures compliance with Altium's corporate standards, customer requirements, and regulatory expectations, while fostering a culture of continuous improvement, coaching, and operational excellence. The RQM serves as a key liaison between plant operations, corporate quality, and external stakeholders, and plays a critical role in capability development, customer engagement, and commercialization support Quality System Leadership Ensure regional sites adhere to Altium's corporate quality systems and policies. Lead development and deployment of standardized quality systems including Control Plans, Positive Release, QPA, and Quality Maintenance (QM). Own and manage key quality processes such as SPC/Gainseeker, MPS, and RCA. Apply the RAPID decision-making framework to clarify ownership and accountability. Audit sites for compliance with GMP, HACCP, SQF (GFSI), and Altium's QPA standards. Customer & Regulatory Compliance Coach and prepare plants for internal, third-party, and customer audits. Maintain documentation and certification compliance (e.g., SQF, HACCP). Develop regional capability to sustain regulatory compliance and renew certifications. Track and report audit outcomes to ensure visibility and timely resolution. Complaint & CAPA Management Lead and coach RCA and CAPA activities for major and critical customer complaints. Track complaint resolution progress, including aged complaints. Ensure timely closure of complaints customer satisfaction. Training & Development Provide onboarding for new Plant Managers and Plant Quality Managers, to include complaint resolution, specification management, quality control plans, food safety, and audit requirements. Mentor and develop Quality Managers and plant employees in quality tools (SPC, PFMEA, Control Plans, RCA, CAPA, etc.). Lead Continuous Skills Development (CSD) initiatives and succession planning for Quality Managers. Build a winning culture aligned with Altium's Guiding Principles and Quality Culture. Commercialization Support Coordinate with the commercialization team to align qualification processes and improvements. Ensure RQM and Plant Quality Team participation in product qualification and deviation tracking. Manage qualification documentation in SharePoint and support PIM-led projects. Customer Engagement Represent Altium's commitment to quality and our (AMR) “Always Made Right” promise in customer engagements. Provide quality data and analysis to support commercial team presentations. Maintain strong relationships with key customers, supporting audits, qualifications, and line trials. Strategic Process Adherence Define and own quality system processes within the regional team. Identify and champion improvement opportunities in complaint resolution, inline inspection equipment, and quality assurance systems. Partner with IT to resolve system issues and improve connectivity and reporting tools. Reasonable mandatory overtime may be required due to business needs. Qualifications Bachelor's degree in Engineering, Quality, or related field (preferred). Minimum 7 years of experience in manufacturing quality management. Proven leadership skills with the ability to lead through influence and drive change. Skills & Competencies Proficiency in CRM systems, Trace Gains, and MS Office Suite. Strong knowledge of GMP, SQF, HACCP, and regulatory standards. (HACCP certification preferred) Experience with bottle manufacturing, packaging, and quality equipment (e.g., vision systems, date coders). Statistical Process Control (SPC), Six Sigma, and Total Productive Maintenance (TPM) experience. Ability to coach and build a quality culture across sites. Excellent communication, organizational, and project management skills. Travel Requirement Ability to travel up to 75% to support regional sites Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers. Our Guiding Principles Act with Integrity & in Compliance Drive Value Creation Be Disciplined Entrepreneurs Focus on the Customer Act with Humility Treat others with Dignity and Respect Seeking Fulfillment in your Work We Believe in Rewarding our Most Important Resource - Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community. EEO Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Take your career to the next level at Altium Packaging!
    $76k-109k yearly est. Auto-Apply 12d ago
  • Pennsylvania Quality Manager (Security)

    Surefox Consulting, LLC

    Remote job

    Surefox is dedicated to being the leader in the physical risk management industry and the company of choice for military veterans searching for a career and culture that values their skills and expertise. Surefox North America Inc is a veteran-owned company that strives to create a diverse and unique culture of trained and talented individuals. We seek an experienced part-time Pennsylvania Quality Manager for Surefox's Security Agency License with integrity and professionalism who can join our team. You will work on security licensing requirements and compliance for Surefox and assist its employees in providing security services in the state. In your day-to-day role as Surefox's Pennsylvania License Manager, you will act as a liaison between Surefox and state compliance and licensing agencies, departments, and employees. You will perform all duties in accordance with Surefox policies and procedures and all state & federal regulations. We are looking for someone who has exceptional observational skills and pays close attention to detail. As we encourage veterans and candidates currently in the military reserve to apply, we welcome all who share the same passion for protection as we do. We are not offering visa sponsorship for this position at this time. What you will do: Comply with all state and local laws for a Pennsylvania Quality Manager regarding security services licensing. Perform all services required by state and local laws for a Pennsylvania Quality Manager regarding security services licensing. Upon request, plan for and meet with state auditors on behalf of Surefox regarding any audits performed or requested by the State licensing agency. Track and manage any compliance and training requirements for Surefox to maintain its Security license with the licensing agency. Track and manage any compliance and training requirements and confirm the active licenses of Surefox employees providing security services. Collaborate with other corporate departments and teams to ensure compliance documentation and requirements are met. Track and report on licensing performance assurance and compliance requirements within the provided guidelines. Prepare reports on accidents, incidents, and suspicious activities involving Surefox clients and/or employees related to security services performed by Surefox. Prepare and submit reports required by state and local agencies, as but not limited to, new hire reporting and termination of employment reporting. Maintain records as required by state and local agencies. Attend project meetings upon request to assess and relay compliance requirements. Work independently and adapt to various work-paces while always maintaining a high level of attentiveness and energy. What is required: Must be a minimum of 25 years of age, a citizen of the United States and have no criminal record. Must maintain a physical address in Allegheny County, Pennsylvania. This must be a street address; it CANNOT be a post office box. Must have a minimum of three (3) years experience as a government investigator, regularly employed detective, a sheriff, a member of the Pennsylvania State Police, or a former member of a police force with a rank above patrolman. Must be able to pass an extensive background check, fingerprinting, and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes). Demonstrated competence in reacting to and handling emergencies. Ability to effectively communicate with people at all levels and from various backgrounds. Good judgment with the ability to make timely and sound decisions. Ability to understand and follow both written and verbal instructions. Ability to work independently and as a team member. What is desired: Security experience required. Military background is a plus. Report writing experience preferred. If you share our values and are ready to build your next career, we want to hear from you!
    $76k-109k yearly est. Auto-Apply 60d+ ago
  • Quality Assurance Coordinator/ Hybrid

    Aveanna Healthcare

    Remote job

    Salary:$21.00 - $23.00 per hour Details The Quality Assurance Coordinator assists in maintaining client files, care provider files, electronic system integrity, preparing for audits, and reviewing documentation as needed. Essential Job FunctionAdheres to Aveanna's Core Values Perform Weekly Audits Actively participates in, and completes progress reports and meetings Maintain integrity of client and care provider files Participate in scanning and uploading care provider records, I-9s, and authorizations Monitor compliance to policies and procedures Assist departments with surveys and audits as assigned Conduct documentation in-services and other quality assurance training programs as requested Maintain confidentiality of all employee/client records and information Provides information and education on quality and performance improvement processes to the operations manager and/or branch manager Participate in performance improvement projects to increase high quality, cost-effective methods of practice. Assist with Special Incident Reporting as needed Performs additional duties as assigned Requirements Ability to establish and maintain effective relationships with key internal and external clients and community members At least 1 year experience in quality improvement preferred or directly related field. Advanced knowledge of MS Office Suite applications (including Word, Excel, and Outlook) is required in addition to a thorough knowledge of standard office procedures, human resources practices and file management systems. Ability to prioritize, multi-task and execute effectively Reliable transportation High School or GED required, College a PLUS Ability to juggle and prioritize multiple priorities in a fast-paced environment. Must be able to adhere to confidentiality standards and professional boundaries at all times Accurate data entry skills Must be able to comply with all policies and procedures outlined in the employee handbook. Organized with attention to detail. Other Skills/Abilities Must be able to adhere to confidentiality standards and professional boundaries at all times Quick-thinking and astute decision making skills Attention to detail Time Management Effective problem-solving and conflict resolution Excellent organization and communication skills Ability to remain calm and professional in stressful situations Strong commitment to clinical excellence Leadership skills Ability to train and supervise staff Physical Requirements Must be able to speak, write, read and understand English Occasional lifting, caring, pushing and pulling of up to 25 pounds Prolonged walking, standing, bending, kneeling, reaching, twisting Must be able to sit and climb stairs Must have visual and hearing acuity Environment Performs duties in an office environment during agency operating hours Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Vaccination Requirements As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
    $21-23 hourly 3d ago
  • Data & Quality Assurance Project Coordinator (Remote, contract)

    Infuse 3.8company rating

    Remote job

    OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals-every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We are looking for a detail-oriented and organized Data & Quality Assurance Project Coordinator to support the planning, execution, and completion of key projects. This role combines project coordination with quality control - ensuring that data, reports, and processes meet the highest standards of accuracy and consistency. Proficiency in Power BI, strong data management skills, and a focus on continuous improvement are essential for success in this fast-paced environment. Key Responsibilities Support end-to-end project management tasks, ensuring timely and high-quality delivery. Use Power BI to analyze, visualize, and validate data for actionable insights. Implement and maintain QA checks on data, reports, and project deliverables to ensure accuracy and reliability. Maintain thorough project documentation and perform data validation and quality audits. Collaborate with cross-functional teams to identify process gaps and drive improvements. Support decision-making by preparing detailed, accurate, and visually clear reports. What We're Looking For Proficiency in Power BI and Microsoft Office (especially Excel). Strong attention to detail, organizational, analytical, and quality assurance skills. Experience with data entry, validation, and dataset management. Familiarity with QA methodologies or data testing processes is a plus. A basic understanding of database systems and validation processes. Proficiency in Ukrainian and/or Russian languages. If you thrive on ensuring both project success and data integrity, and you value precision as much as progress, we'd love to hear from you! We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
    $46k-72k yearly est. Auto-Apply 26d ago
  • Clinical Quality Assurance Coordinator (31129)

    Ime Resources

    Remote job

    Ready for a Rewarding Career that Fits Your Lifestyle? Imagine a job where you can keep your clinical skills sharp, tackle exciting challenges, AND work from the comfort of your own home. Sounds like the perfect mix, right? MES is looking for a self-driven, high-performing Registered Nurse (RN) to join our dynamic team as a Clinical Quality Assurance Coordinator. In this role, you'll ensure our Peer Review case reports are nothing short of exceptional-delivering top-notch quality and integrity, all while staying fully aligned with client agreements, regulatory standards, and state and federal mandates. The position is 100% remote with a schedule of Monday through Friday: three days 12-8:30PM EST, two days 8-4:30pm EST or 9-5:30EST Performs quality assurance review of peer review reports, correspondences, addendums or supplemental reviews. Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations. Ensures that all client instructions and specifications have been followed and that all questions have been addressed. Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications. Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards. Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report. Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists. Ensures the provider credentials and signature are adhered to the final report. Identifies any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed. Assists in resolution of customer complaints and quality assurance issues as needed. Ensures all federal ERISA and/or state mandates are adhered to at all times. Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications. Promote effective and efficient utilization of company resources. Participate in various educational and or training activities as required. Perform other duties as assigned. If you're ready to make a real impact in healthcare, all while enjoying the flexibility of working remotely, we want to hear from you! Qualifications Active RN nursing license required. Must be a graduate of an accredited nursing program or related medical experience; bachelor's degree preferred. A minimum of two years clinical or related field experience; or equivalent combination of education and experience. Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values. Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages. Must be a qualified typist with a minimum of 40 W.P.M Must be able to operate a general computer, fax, copier, scanner, and telephone. Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. Must possess excellent skills in English usage, grammar, punctuation and style. Ability to follow instructions and respond to upper managements' directions accurately. Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met. Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. Must be able to work independently, prioritize work activities and use time efficiently. Must be able to maintain confidentiality. MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
    $60k-86k yearly est. 7d ago
  • Data Quality Coordinator - Remote - Nationwide

    Vituity

    Remote job

    Remote, Nationwide - Seeking Data Quality Coordinator Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside. Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity * Serve as primary point person between Data Team and Data Acquisition to coordinate receipt of hospital files, validation, and updates to files as needed. * Develop and implement validation workflows involving cross functional teams to assess new data feeds and files to ensure accuracy and consistency between the acquired data and source systems, such as client hospital EMR systems or sources internal to the organization. * Validate data accuracy by working closely with Subject Matter Experts or Medical Directors and their Site Leadership Teams to reconcile data discrepancies and guide requests to completion. * Create training content and provide centralized guidance for cross functional team members on their roles in validation to ensure accurate reporting. * Collaborate with Data Engineering to assess data findings from quality checks and anomaly detection, conduct initial troubleshooting, and escalate problems to appropriate teams when necessary. * Work with data team to track and report on data completeness and quality metrics, including the fill rates of key data elements from source systems, and escalate for individual sources or clients when certain thresholds are met. * Document data quality issues and troubleshooting efforts as incidents and tickets in ServiceNow and/or Jira, ensuring detailed records of incidents and tracking of resolutions. * Communicate issues, blockers, or changes to data feeds to downstream parties or users and ensure timely resolution or escalation when necessary. * Continuously improve data quality standards, processes, and workflows to ensure data accuracy across sources. * Lead and participate in cross-functional data quality improvement projects aimed at enhancing the integrity of the data in the Enterprise Data Warehouse and its downstream products. * Collaborate with internal stakeholders, including Product Owners/Program Managers, Data Engineers, and Data Acquisition teams to define data quality project objectives, timelines, and deliverables. * Design and implement initiatives to automate and streamline data quality monitoring and validation processes, reducing manual effort and increasing overall efficiency. * Provide regular project updates, documentation, and outcomes to senior leadership, offering data-driven insights and recommendations for further improvements. Required Experience and Competencies * Associate's degree, or combination of education and experience that demonstrates the attainment of the requisite knowledge, skills, and abilities required. * 2+ years of experience in data quality, data analysis, quality assurance, or related roles in a healthcare setting required. * Experience collaborating with cross-functional teams and stakeholders required. * Familiarity with incident management or ticketing platforms such as ServiceNow, Zendesk, or Jira required. * Experience working with data in various formats, coordinating efforts across different teams, communicating and escalating issues, creating and driving effective and repeatable testing and approval processes, and providing validation and testing support as needed is required. * Bachelor's Degree preferred. * Experience working with hospital EMR/EHR systems such as Cerner, Epic, or Meditech preferred. * Project-based experience improving data quality or data workflows preferred. * Basic SQL skills for querying data sources or troubleshooting issues preferred. * Experience using Business Intelligence applications such as Tableau or PowerBI preferred. * Familiarity with HL7 data and feeds is a plus, with the ability to understand and work with healthcare data exchanged between systems preferred. * Excellent written and verbal communication skills, with the ability to convey complex information to both technical and non-technical audiences. * Strong analytical and problem-solving abilities and attention to detail when working with data. * Familiarity with HIPAA regulations and best practices for handling sensitive healthcare data, ensuring compliance in data validation, storage, and sharing processes. * Strong proficiency in Microsoft Excel. * Ability to navigate data in various file formats such as Excel, CSV, and TXT. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. * Monthly wellness events and programs such as yoga, HIIT classes, and more * Trainings to help support and advance your professional growth * Team building activities such as virtual scavenger hunts and holiday celebrations * Flexible work hours * Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. * Superior health plan options * Dental, Vision, HSA/FSA, Life and AD&D coverage, and more * Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% * Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical * Student Loan Refinancing Discounts * Professional and Career Development Program * EAP, travel assistance, and identify theft included * Wellness program * Vituity community initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more * Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $31.24 - $39.05, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. * Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.
    $31.2-39.1 hourly 27d ago
  • Quality Coordinator - Lead Trainer (REMOTE)

    Koniag Government Services 3.9company rating

    Remote job

    Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Quality Coordinator - Lead Trainer to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Technology and infrastructure Solutions (KTIS) is seeking an experienced Quality Coordinator - Lead Trainer to drive our training initiatives and quality assurance programs. The ideal candidate will have a strong background in developing training materials, delivering effective training sessions, and implementing quality monitoring processes. This role is essential in ensuring our team maintains the highest standards of service excellence through continuous learning and quality improvement. **Essential Functions, Responsibilities & Duties may include, but are not limited to:** The Quality Coordinator - Lead Trainer will be responsible for developing and implementing training programs while overseeing quality assurance processes. Principal responsibilities will include but are not limited to: + Design, develop, and deliver comprehensive training programs for new and existing staff + Create and maintain training materials, including manuals, e-learning modules, and job aids + Assess training needs and develop curricula to address skill gaps and performance improvement + Lead new hire onboarding and training processes to ensure quick and effective ramp-up + Establish and maintain quality monitoring systems to evaluate employee performance + Conduct regular quality assessments through call monitoring, side-by-side observations, and performance data analysis + Provide constructive feedback to employees and develop action plans for performance improvement + Create and track key performance indicators (KPIs) related to training effectiveness and quality metrics + Collaborate with department managers to align training and quality initiatives with business objectives + Implement coaching programs to support continuous staff development + Stay current with industry best practices in training methodologies and quality assurance + Develop and maintain a knowledge repository of training resources + Coordinate with subject matter experts to ensure training content accuracy + Prepare and present regular reports on training outcomes and quality performance + Identify trends in performance issues and develop targeted training interventions **Education and Experience:** + Bachelor's degree in Education, Training and Development, Business Administration, or related field + 5-7 years of experience in training development and delivery, preferably in a contact center or customer service environment + Proven experience in quality assurance programs and performance monitoring + Background in adult learning principles and instructional design **Required Skills and Competencies:** + Strong instructional design skills with experience creating effective training materials + Excellent presentation and facilitation skills for diverse learning audiences + Knowledge of quality monitoring techniques and performance measurement + Experience with learning management systems (LMS) and e-learning platforms + Strong analytical abilities to evaluate training effectiveness and quality metrics + Excellent verbal and written communication skills + Ability to coach and mentor staff at all levels of experience + Proficiency in developing and implementing quality standards + Experience with performance management and improvement planning + Strong organizational skills and attention to detail + Ability to manage multiple projects simultaneously + Proficiency with Microsoft Office suite, particularly PowerPoint and Excel + Experience creating and delivering engaging virtual and in-person training + Understanding of adult learning theories and application + Problem-solving skills to address performance and quality issues **Desired Skills and Competencies:** + Training or quality management certifications (Certified Professional in Learning & Performance, Six Sigma, etc.) + Experience in government contracting environments + Knowledge of call center or customer service operations + Familiarity with multimedia training development tools + Experience with quality management frameworks + Background in change management methodologies + Knowledge of ITIL practices and IT service management + Experience with data analysis and statistical methods + Proficiency with video creation and editing tools + Experience with gamification in training + Knowledge of accessibility standards for training materials + Experience in contact center workforce management + Background in process improvement methodologies + Familiarity with project management principles + Experience developing training for technical subject matter **Security Requirement:** + Ability to obtain a Public Trust **Our Equal Employment Opportunity Policy** The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations. _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _****************** _._ **_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_** **Job Details** **Job Family** **Human Resources** **Job Function** **Training/Development Specialist** **Pay Type** **Salary**
    $48k-71k yearly est. 5d ago
  • Quality Improvement Coordinator - School of Public Health (Hybrid)

    Ut Health Science Center at Houston 4.8company rating

    Remote job

    We are hiring immediately for a Quality Improvement Coordinator to join the UTHealth Houston School of Public Health in Houston, TX. The Center for Health Care Data (CHCD) seeks a detail-oriented professional to support quality improvement through regulatory analysis, policy review, and technical writing. In this role, you will be responsible for reviewing managed care organization policies and procedures for compliance with federal, state, and contractual requirements, conducting document-based audits, and producing clear, well-structured executive summaries and reports for internal leadership and external stakeholders. The ideal candidate for this role should have strong technical writing skills and the ability to synthesize complex requirements. Hybrid schedule. What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: This role is responsible for reviewing managed care organization policies and procedures for compliance with federal, state, and contractual requirements, conducting document-based audits, and producing clear, well-structured executive summaries and reports for internal leadership and external stakeholders. This position emphasizes written analysis, document evaluation, and the interpretation of regulations. Position Key Accountabilities: * Performs technical writing and editing, including drafting, revising, and formatting reports, policies, and documentation to professional and regulatory standards. * Conducts structured, document-based audits of policies, procedures, and supporting documentation to assess adherence with federal, state, and contractual program requirements. * Reviews and analyzes Standard Operating Procedures (SOPs) to identify regulatory gaps, inconsistencies, and areas requiring clarification or improvement. * Prepares clear, well-organized executive summaries, audit findings, and formal reports for internal leadership, stakeholders, and state or federal regulatory entities. * Synthesizes complex regulatory requirements and audit findings into concise written guidance and recommendations for quality improvement. * Collaborates with project managers and program leadership to develop document-based quality improvement plans and track resolution of identified compliance deficiencies. * Analyzes results and program documentation to monitor adherence to regulatory and accreditation standards and to support ongoing quality assurance activities. * Supports ongoing operations by maintaining documentation, tracking actions, and assisting with follow-up reviews to ensure issues are addressed. * Interfaces with administrative, clinical, and regulatory stakeholders to clarify documentation requirements, resolve policy-related issues, and support reporting activities in a highly regulated environment. * Performs other duties as assigned. Certification/Skills: * Strong technical writing skills, the ability to synthesize complex requirements, and experience working with healthcare regulations, public health programs, public policy, and/or managed care organizations is highly preferred. * Excellent written, verbal, and presentation skills. * Ability to work independently using critical thinking skills to solve problems and improve processes. Minimum Education: * Bachelor's degree or related experience. Minimum Experience: * Three years of related experience. Physical Requirements: Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Residency Requirement: Employees must permanently reside and work in the State of Texas.
    $62k-75k yearly est. 32d ago
  • Quality Management Specialist (Remote NC)

    Vaya Health 3.7company rating

    Remote job

    LOCATION: Remote - preference for incumbents that live in North Carolina or within 40 miles of the NC border. This position requires travel as needed. GENERAL STATEMENT OF JOB Under the supervision of the Customer Service Quality Manager, the Quality Management Specialist resolves member and provider grievances/complaints, processes incident reports, conducts Unlicensed Alternative Living Site Reviews, assists with Home and Community Based Service (HCBS) Assessments, assists with NC Treatment Outcomes and Program Performance System (NC TOPPS) Surveys, completes any needed health/safety site visits and completes provider investigations as requested for Quality Management. The position is responsible for resolving grievances and complaints received by Vaya Health by or on behalf of any member/recipient who is dissatisfied with a Vaya contracted provider, a Vaya employee, or any aspect of Vaya or it's service delivery system. This is accomplished by processing complaint and grievance reports, coordinating resources, and communicating with all relevant parties throughout the grievance/complaint resolution process in a manner that is timely, thorough, fair, impartial, consistent, and compliant with applicable laws, rules and regulations. The position is responsible for ensuring all regulatory and accrediting guidelines/requirements are upheld throughout the resolution process. The position is responsible for reviewing incidents submitted into the Incident Response Improvement System (IRIS), Back-up staffing reports, and QM-11 reports submitted by providers in Vaya's network. The position provides technical assistance and support to ensure all reporting requirements are met related to incidents and may include document preparation, records requests and meeting facilitation. In addition, the position monitors Provider sites within the Vaya Health provider network receiving reimbursement for service provision under Medicaid, the Innovations waiver, and state funding. The position monitors the remediation of areas of non-compliance to ensure adherence to all applicable rules, regulations, and best practice models and to ensure the health and safety of persons receiving services. This position will also provide back up oversight and suport to NC TOPPS and HCBS activities when the designated primary staff person is out on leave. The position will also complete any investigations or health/safety reviews as assigned. The individual must be knowledgeable about Vaya's internal processes as well as providers, services, and stakeholders throughout the public behavioral health and intellectual/ developmental disabilities (IDD) system. ESSENTIAL JOB FUNCTIONS Grievance, Complaint, Incident, Health & Safety Response and Reviews: This position will support Provider Quality Operations and Customer Service Quality. Support of these operations may be accomplished through various activities like those listed below, and although day to day work may include activities related to these items this is not a limited list. At the manager's and director's discretion activities may be divided among the incumbents which may lead to some incumbents completing some of these tasks more than others, but all incumbents must be cross trained and able to complete all items. Activities may include, but are not limited to: Member/Recipient/Provider Grievance/Complaint Resolution The incumbent is responsible for managing assigned complaints and grievances by ensuring the concern of the individual is properly acknowledged, documented, and addressed to work toward informal resolution by: Answering questions from members, recipients, stakeholders, or others about the complaint/grievance process Timely resolving complaints and grievances through the following activities: Phone interviews with the filer and person(s) who have a legitimate role in the issue to be resolved (i.e. staff, legal guardians, providers, care managers, etc.). to obtain additional information or clarification; Consultation with Vaya staff, licensed clinicians, and subject matter experts Provider record/information request and record review Maintain timely responses to inquiries regarding grievances and complaints Provide recommendations and direction to both service providers and members in an attempt to eliminate repeated grievances of a similar nature Provide feedback to providers regarding written responses to grievances and complaints Recognize grievances and complaints that include health and safety issues that need to be immediately addressed by accurately depicting the situation in a case staffing to the CMO Recognize health and safety issues may require investigation including; but not limited to, an on-site review to ensure any Vaya members in service locations are safe. Incident Report Review, Tracking and Technical Assistance The incumbent reviews incident reports from all Vaya provider agencies within the catchment area and incident reports from provider agencies that have Vaya enrollees who receive services outside Vaya's catchment area. IRIS is a mandated electronic system for provider and LME/MCO to document the occurrence of Level II and III incidents. Incident review and response includes the following: Ensure the incident report is complete and has accurate information, request any additional or missing information Evaluate the cause/prevention section and provide technical assistance to the provider when standards for future prevention are not met Evaluate the likeliness that the incident will be in the media and alert the CMO Tracking and trending of incidents; report any trends of concern to CIRC. In addition, this position is also responsible for completing the following incident report related activities: Track and trend back-up staffing reports and compile and prepare data for quarterly reporting as needed Track and trend QM-11 (level 1 incident) reports Health/Safety Reviews including any Site Review Monitoring activities for AFL Site Reviews Use a standardized tool (checklist) for initial AFL site reviews and annually thereafter Ensure the site has met HCBS standards and approval Medication review Review the site for Health and Safety concerns that are specific to the member/recipient Inform/educate the Provider about Vaya procedures for monitoring of existing and new AFL homes Completion and delivery of all written findings to the Provider, and follow up on all deficiencies Assess sites for health/safety when required from grievances/complaints as part of investigations Investigations: Assisting with On site investigations completed by any Quality Management Team Complete assigned investigations related to grievances/complaints or health/safety requests Complete Report of Findings Complete Plans of Correction for Out of Compliance noted in Report of Findings Communicate with Providers related to investigation and outcomes Communicate with grievant/complainant/stakeholders as required for investigations Additional Tasks: Provide Backup to HCBS Provider Self-Assessment Review and Approval Process including: Upon submission, process and ensure Provider Self-Assessments are complete, accurate and meet criteria for HCBS standards, provide information and technical assistance to providers in response to incorrect or missing information. Provide Back up to NC TOPPS Activities to comply with state requirements including: Respond to NC TOPPS email inquiries, answer questions from providers or provider staff about NC TOPPS requirements, provide technical assistance to providers or provider staff on NC TOPPS. KNOWLEDGE OF JOB Ability to develop practical, thorough, and creative solutions to complex problems Ability to conduct data analysis and recognize trends is essential Ability to effectively communicate trends within Vaya to address potentially serious issues is required Ability to actively listen to grievances and complaints while maintaining a positive outlook and attitude with members, co-workers, and stakeholders Ability to work remotely (from home) with little supervision and function as a self-starter Flexible worker who readily accepts assigned tasks, manages unfamiliar situations, and searches for every opportunity to help the team Excellent time management skills, including the ability to manage competing priorities and to complete tasks in a timely and accurate manner Highly productive and motivated individual who takes pride in a job well done, demonstrates initiative and is committed to self-accountability Strong attention to detail and extreme precision and accuracy Ability to work collaboratively with individuals at all levels and with varying backgrounds both within and outside of Vaya and build strong working relationships Strong organizational skills with the ability to multi-task Ability to manage constant transformation and adapt to changing mandates from regulatory authorities as well as Vaya executive leadership Ability to maintain the confidentiality of sensitive information in accordance with applicable laws, policies, rules and regulations Ability to problem-solve and provide practical, thorough, and creative solutions to work tasks Ability to learn, interpret independently, and apply a variety of complex policies and procedures Good working knowledge and proficiency in Adobe and Microsoft Office 365 products (Word, Excel, Outlook, PowerPoint, Teams, Visio, SharePoint, etc.) Familiarity with Navex software products (PolicyTech, EthicsPoint) a plus Thorough knowledge of how to use standard office equipment, including printers, scanners, and fax machines Knowledge of North Carolina's public behavioral health and I/DD system, including Vaya providers, services, and stakeholders, preferred Ability to work independently is essential Ability to research multiple Electronic Records Systems -Ability to understand claims data Ability to understand both physical and behavioral health diagnoses Ability to synthesize information gathered in the grievance process to write a succinct resolution letter Ability to interact with team while performing grievance resolution lead duties in a respectful manner Ability to use critical thinking skills, work independently with little or no direction, demonstrate initiative, and function as a self-starter Ability to develop practical, thorough, and creative solutions to complex problems EDUCATION & EXPERIENCE REQUIREMENTS High school diploma or GED required. Bachelor's degree in a Human Services field preferred. Must have A minimum of two years of experience in quality management, data collection and analysis is required, preferably within a behavioral health organization OR a minimum of two years of experience providing care and/or customer service in an acute care, physical health, physician and/or hospital setting. The Tailored Plan does not require NC Residency for this role; however, it is the preference of Vaya and the Quality Management department that incumbents of this role fall within the guidelines of NC Residency Requirement per the Tailored Plan and reside in North Carolina or resides within 40 miles of the North Carolina border. Preferred work experience: Meeting the requirements of being a Qualified Professional per 10A NCAC 27G .0104 preferred. Preferred licensure/certification: National Certified Investigator & Inspector Training and Certification is preferred. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: Prefer incumbent reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.
    $40k-53k yearly est. Auto-Apply 38d ago
  • Quality Assurance Coordinator

    Kleinert's Inc.

    Remote job

    Job Description Kleinert's Inc. is looking for a dedicated Quality Assurance & Process Improvement Coordinator to join our team. This full-time remote position offers an excellent opportunity to ensure our products meet the highest standards of quality while improving operations across the organization. As a Quality Assurance & Process Improvement Coordinator, you will play a vital role in driving operational excellence and enhancing the reliability of our consumer goods. In this role, you will be responsible for developing and implementing quality assurance and process improvement strategies that improve operations, enhance product reliability, and elevate customer satisfaction. You will collaborate closely with various departments to identify areas for improvement and support initiatives that foster a culture of quality throughout the company. Responsibilities Develop and implement quality assurance and process improvement protocols and processes Analyze quality and operational data to identify trends and improvement opportunities Collaborate with product development and operations teams to ensure compliance with quality standards Lead corrective actions and continuous improvement initiatives Assist in training staff on quality assurance and process improvement procedures Requirements 2+ years of experience in quality assurance, operations, or process improvement Strong understanding of QA methodologies, process improvement tools, and operational workflows Proficiency in quality management and process improvement software
    $42k-64k yearly est. 8d ago
  • Associate Quality Manager, Overwatch | Irvine, CA

    Blizzard Entertainment, Inc. 4.6company rating

    Remote job

    YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA) At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and StarCraft, we've been creating genre-defining games for millions of players around the world for more than 30 years. We're on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard "secret recipe," but the most important ingredients come from talented people who share our vision. The concept of "Blizzard polish," that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It's a responsibility shared across the company - and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group. We genuinely love what we do for a living and expect the same from everyone who joins us! This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Irvine, CA. JOB SUMMARY The Associate Quality Manager oversees Quality Assurance (QA) operations and testing for assigned team and product, ensuring software quality and process improvement. The Associate Quality Manager is a pivotal figure in ensuring the success and quality of our products, leading a team responsible for testing initiatives aligned with senior leadership strategies. They collaborate closely with leadership and key partners, offering valuable insights and services to enhance product quality. With a focus on quality and continuous improvement, they oversee all aspects of test execution and reporting, ensuring deliverables meet high standards. Their role involves creating and monitoring metrics and analyzing product quality and risks. Additionally, they play a key role in developing their team and leadership talent, championing best practices, and driving the long-term vision for quality assurance. WHAT YOU BRING TO THE TABLE * Lead a test team for a product, ensuring alignment with senior leadership initiatives and strategy across globally distributed teams. * Collaborate with development leads and provide high-value, quality-related services to the product area. * Oversee team test execution and reporting, ensuring the quality of all deliverables, workflows, and relationships. * Host test closure activities, such as testware evaluation, knowledge transfer, and retrospectives. * Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk. * Collaborate with senior leadership on shifting work or resources to promote test quality, software development best practices, and enhanced * customer experience. * Develop training materials for the project team and lead workshops for test leadership requirements. * Lead and support projects and initiatives with regional teams, cross-functional partners, and QA teams. Provide resources and assistance and oversee adherence to the master test plan for the product. * Provide leadership, support and guidance to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture. * Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs. * Performs other duties as assigned. MINIMUM REQUIREMENTS Experience * Minimum 6 years of experience in Quality Assurance. * Minimum 2 years directing the work of individual contributors and multiple levels of management and teams. * Experience with game engines, content and asset editors, and shared technology. Knowledge & Skills * Bachelor's Degree in a related field preferred. * Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments. * Practical knowledge of relational databases such as Oracle, MySQL, & SQLServer. * Thorough understanding of Jira process for their team, able to navigate their project and enter defects with no oversight. * Proven ability to analyze, interpret, and act on data sets and complex workflows. * Excellent written and verbal communication, planning, organization, and time management skills. EXTRA POINTS * White box testing experience. * Certifications: PMP, Scrum Master and/or Product Owner, ISTQB. * Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL. * High level of gaming knowledge and/or skill. * Passion for Blizzard's line of products and services. Your Platform Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, Blizzard Entertainment, Inc. (****************** a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry's most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net, Xbox, PlayStation, Nintendo Switch, iOS, and Android. Our World Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: * Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; * 401(k) with Company match, tuition reimbursement, charitable donation matching; * Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; * Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others; * If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting *************************************** In the U.S., the standard base pay range for this role is $64,640.00 - $119,520.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role's range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.
    $64.6k-119.5k yearly Auto-Apply 57d ago

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