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Quality management coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical quality management coordinator skills. We ranked the top skills for quality management coordinators based on the percentage of resumes they appeared on. For example, 15.3% of quality management coordinator resumes contained quality management as a skill. Continue reading to find out what skills a quality management coordinator needs to be successful in the workplace.

15 quality management coordinator skills for your resume and career

1. Quality Management

Quality Management is the process of supervising and ensuring that the production of goods and delivery of services to customers are up to the best standards in an organization or company. The process is divided into four main parts which include quality control, quality assurance, quality planning, and quality improvement. Quality management ensures that quality is maintained all through the processes of an organization from production down to customer service and after-sale services.

Here's how quality management coordinators use quality management:
  • Coordinated quality management and credentialing activities for NCQA accreditation and DOI compliance for North Carolina and South Carolina in management role.
  • Provided administrative support to the Quality Management Manager; including scheduling appointments, arranging travel plans, and coordinating meetings.

2. Patients

Here's how quality management coordinators use patients:
  • Performed telephonic concurrent and retrospective reviews on patients, reviewed denials, and reviewed patient medical records.
  • Promoted hospital quality initiatives by educating multiple hospital department staff and patients.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how quality management coordinators use patient care:
  • Assisted and managed abstraction of hospital core measures to ensure compliance with nationally recognized quality patient care processes and clinical outcomes.
  • Performed utilization and quality review of patient care.

4. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how quality management coordinators use risk management:
  • Facilitated risk management committee activities and data abstraction for regulatory compliance and quality improvement projects.
  • Provided administrative support to the Quality & Risk Management Department.

5. Patient Safety

Here's how quality management coordinators use patient safety:
  • Design monitoring plans and monitor principal investigator initiated trials to ensure patient safety and study compliance for on-site and remote studies.
  • Facilitated hospital wide quality assurance audits to ensure the environment of care was appropriate for patient safety and security.

6. Data Analysis

Here's how quality management coordinators use data analysis:
  • Core Measure Specialist (Abstraction, Data Analysis, Reporting, Staff Education
  • Participate in AQI data analysis.

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7. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how quality management coordinators use cms:
  • Developed training modules/sessions for new hire and current employees that ensured CMS and URAC compliance.
  • Perform chart abstractions for CMS Core Measures (inpatient and outpatient) utilizing COMET system.

8. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how quality management coordinators use infection control:
  • Develop agency clinical policies and procedures, staff development policies, Wound Care policies and Infection Control policies.
  • Completed Quality QI audits, Infection control Severance, HIPPA guidelines' adherence.

9. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality management coordinators use data collection:
  • Perform data collection and statistical/operational analysis, outcomes measurements, and risk assessment.
  • Participated in the development, data collection and analysis of quality measurement studies.

10. Regulatory Agencies

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how quality management coordinators use regulatory agencies:
  • Ensured compliance with requirements of applicable regulatory agencies and accrediting organizations.
  • Report to accrediting and regulatory agencies on continual basis.

11. Regulatory Compliance

Here's how quality management coordinators use regulatory compliance:
  • Planned and implemented both Delmarva and HEDIS audits for regulatory compliance.
  • Coordinated activities relating to renewal of licensure, accreditation, standards and regulatory compliance.

12. TJC

Here's how quality management coordinators use tjc:
  • Mock Surveys to ensure State and TJC compliance all to provide the highest quality of care to our patient population.
  • Developed and implemented automated Physician Specific Evaluation tool to aid in TJC 2007 standard compliance.

13. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how quality management coordinators use internal audit:
  • Manage the integration of federal regulations into corporate policy by ensuring procedures meet requirements and overseeing internal audits.
  • Administered employee quality training including orientation, annual and internal auditing for all divisions.

14. PowerPoint

Here's how quality management coordinators use powerpoint:
  • Improved training material by answering three important questions to increase adherence to policies and procedures and incorporated them into PowerPoint presentations.
  • Created Hand Soldering Certification Program using company policies and procedures, Industry Standards and Microsoft PowerPoint.

15. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality management coordinators use quality improvement:
  • Managed and monitored a centralized agency-wide Continuous Quality Improvement Program in community behavioral health agency and Baker Act Receiving facility.
  • Coordinate Quality Improvement & Medical Staff meetings quarterly, along with collecting, analyzing & reporting performance improvement activities.
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List of quality management coordinator skills to add to your resume

Quality management coordinator skills

The most important skills for a quality management coordinator resume and required skills for a quality management coordinator to have include:

  • Quality Management
  • Patients
  • Patient Care
  • Risk Management
  • Patient Safety
  • Data Analysis
  • CMS
  • Infection Control
  • Data Collection
  • Regulatory Agencies
  • Regulatory Compliance
  • TJC
  • Internal Audit
  • PowerPoint
  • Quality Improvement
  • Performance Improvement
  • Data Entry
  • JCAHO
  • Process Improvement
  • Management System
  • Medicaid
  • QA
  • Regulatory Standards
  • Surgery
  • Corrective Action
  • Utilization Review
  • QMS
  • ISO
  • Statistical Analysis
  • Rehabilitation
  • Continuous Quality
  • HEDIS
  • Utilization Management
  • Meeting Minutes
  • NCQA
  • Quality Issues
  • Peer Review
  • Core Measures
  • Care Issues
  • Quality Review
  • Incident Reports
  • HIPAA
  • ICD-9
  • CARF
  • Health Plan
  • Safety Risk Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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