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Become A Quality Management Specialist

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Working As A Quality Management Specialist

  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Deal with People

  • Make Decisions

  • Repetitive

  • Stressful

  • $93,940

    Average Salary

What Does A Quality Management Specialist Do At KBR

* The Quality Management Representative (QMR) is responsible for the KBR's quality management program and assures that subcontractors implement a QM program, which meets the requirements of this contract.
* This individual shall independently administer the KBR's QM program and report directly to KBR’s corporate management.
* The QMR shall have full authority to coordinate the rework of non-conforming work and have full responsibility for assuring performance objectives and standards identified in this contract are met.
* Key duties include (1)
* determining, negotiating and agreeing in-house quality procedures, standards and/or specifications, (2) investigating and setting standards for quality/health and safety, (3) ensuring that work processes comply with standards at both national and international level, (4) writing management/technical reports, and (5) acting as a catalyst for change and improvement in performance/quality.
* The QMR is also responsible for the development and implementation of the Quality Management System such as Harrington QMS or Microsoft SharePoint

What Does A Quality Management Specialist Do At Dignity Health

* Coordinates Quality Management Committee functions, including developing the agenda, meeting materials, and confidential minutes and process tracking and follow-up of Committee actions.
* Extract from the discussions at meetings clinical data pertinent to the case or subject under consideration and take notes to compose minutes.
* Responsible for room arrangements, room set up, catering, equipment needs, etc. to ensure smooth preparation of committee meetings.
* Develops/initiates correspondence to health plans, governmental oversight agencies and Medical Board regarding grievance resolution responses and miscellaneous issues as they arise.
* Tracks inter and intra-departmental process improvement projects for health plan and Board reporting purposes.
* Partners with medical directors, department chairs, quality committee chairs and/or Director, QM to complete special reports/projects concerning their department’s performance or individual practitioner performance.
* Monitors and ensures QM compliance with health plan and NCQA standards.
* Develops, implements and monitors a comprehensive foundation-wide complaint reporting process, including tracking, trending, and reporting complaints.
* Prepares materials and presents QM information for health plan audits.
* This includes developing corrective action plans when required by health plans or regulatory agencies.
* Develops annual QM program evaluation as well as review/revise the QM program description annually.
* This may include QM work plan and updates throughout the year as needed.
* Coordinates peer review committee functions, including developing the agenda, meeting materials, and confidential minutes and process tracking and follow-up of Committee actions.
* Identifies and investigates potential clinical quality of care (peer review) issues, including chart review, communication with providers, research and tracking.
* Reviews malpractice cases and IVOS reports to integrate cases with peer review process.
* Prepares case summaries for appropriate review by medical director, department chair, and/or quality/peer review chair for presenting to committee(s) for review.
* Ensure that requests for Withdrawal of Care are processed in accordance with the approved policy.
* Reviews patient chart to determine appropriate documentation and counseling before approving any withdrawal of care requests.
* Determines level of education necessary, and provides appropriate education to care center managers and providers on Withdrawal of Care issues and on documentation and counseling requirements.
* Identifies, acknowledges, investigates and resolves complaints/grievances and potential quality of care issues meeting established regulatory requirements.
* Performs on-site audits at care centers, scores and provides result documentation to management / quality committee.
* Performs required follow up audits for all failed sites, meeting time frame requirements and partners with care centers on developing and implementing improvement plans.
* Performs required medical record audits, scores, and provides result documentation to management / quality committee.
* Performs required follow up audits for failed medical records audits in conjunction with applicable quality committee.
* Participats in annual HMO and ad hoc HEDIS audits and performs necessary medical record audits.
* Conduct retrospective chart review using established clinical guidelines, pathways and protocols as directed by the Director, QM.
* Other duties as assigned.
* Qualifications

What Does A Quality Management Specialist Do At Travelers

* Perform Quality Management, Focus, and Collateral Reviews on TPAs and Self
* Administered Accounts.
* Evaluate claim handling quality via file reviews for a specific line or product.
* Provide timely and appropriate direction to TPAs and insureds concerning development of the claim file in accordance with industry best practices and strategy to resolve in the most timely and cost effective manner.
* Recognize adverse development on assigned claims to the extent that the evaluation changes to one that exposes the Company on primary and excess of the policy retention, and refer promptly to the next level claim handler or claim management.
* Communicate and interact effectively with other disciplines including marketing, underwriting, finance, credit, actuarial, legal and senior management, and outside entities including insureds, brokers, TPAs or reinsurers concerning claim or account issues, noted trends etc.
* Serve as liaison between National Accounts Unbundled, Public Sector Services, and ETM.
* Demonstrate a commitment to making the product better through proactive identification of opportunities and follow through development efforts.
* Spot trends, communicate and assist with the coordination of Action Plans with TPAs and SAAs
* Position requires 25% travel.
* Job Opening ID:
* BR
* Environmental/Work Schedules/Other:
* Position requires 25% travel.
* Equal Employment Opportunity Statement:
* Travelers is an equal opportunity employer

What Does A Quality Management Specialist Do At Hella Corporate Center

* Traveling for regular visits to HELLA locations
* Receive and process quality questions, quality problems as well as customer needs
* Process, coordinate and manage plant specific issues
* Prepare the trainings for the QE’s in all customer related issues
* Conduct audits to ensure the implementation and efficiency of measures form complaints
* Further development of quality products
* Systematic analysis and effective problem solving
* Pushing to meet customers quality and delivery metric
* Interfacing HELLA plants and NSA OEM’s production plants with preventative and curative role networking
* Monthly quality reporting, including development of quality trends and top issues
* Regular communication with customers, plants, sales and development
* Step in and support when escalations occur
* Ensure that the management of areas and companies, as well as quality management are reported to and well-informed

What Does A Quality Management Specialist Do At Northwell Health

* Coordinates and implements the Quality Management/Performance Improvement Program at the facility.
* Conducts orientation and education on quality management and performance improvement theoretical frameworks to promote high quality patient care.
* Assists in developing appropriate measurements to assess processes and outcome of patient care.
* Reviews and evaluates the Performance Improvement Program and the Organizational Performance Improvement/Safety Plan annually.
* Recommends organizational objectives and implements related strategic plans.
* Fosters participation in all Performance Improvement initiatives to share and learn best practices.
* Collaborates with the Medical Director to develop Performance Improvement Coordinating Group (PICG) agenda ensuring maximization of performance improvement initiatives.
* Co-chairs facility PICG committee with Medical Director and participates in Safety committee meetings to promote performance improvement and risk reduction techniques to improve patient safety/quality outcomes.
* Implements organizational Performance Improvement methodologies and promotes effective patient safety to improve processes and patient care outcomes.
* Assists in identifying and prioritizing opportunities for improvement and recommends selected studies/focused reviews to evaluate and improve quality of patient outcomes.
* Promotes failure mode effects analysis (FMEA) as a methodology for proactive assessment to improve care delivery.
* Evaluates quality indicator data for internal comparative analysis and externally on all hospital priority areas including Centers for Medicare and Medicaid Services (CMS), American Hospital Association (AHA), core measures, Institute for Healthcare Improvement (IHI), and patient safety indicators.
* Assists in the systematic measurement, evaluation and reevaluation of performance when interventions take place.
* Facilitates the use of outcome measurement data to improve departments/ services related to internal data including mortality, readmissions, morbidity, serious events and near misses
* Reviews data related to patient satisfaction, patient complaints, positive comments, as well as, any other organizational service excellence related data to develop best practice models and care processes.
* Ensures institutional compliance with governmental/regulatory rules and regulations and oversees state reportable patient occurrences.
* Collaborates with organization leaders to develop policies, procedures, guidelines or protocols that ensure compliance with regulatory and accreditation requirements.
* Interprets and distributes information about healthcare statutes, regulations, and standards as they are published by the regulatory and/or accreditation agencies.
* Oversees DOH survey activity related to patient complaints and coordinates responses to Statements of Deficiency.
* Oversees incident reporting to the DOH in accordance with regulatory requirements.
* Ensures follow-up of plan-of-correction with appropriate tracking, measuring and reporting.
* Sets-up and facilitates case review meetings; provides support (sentinel event/root cause analysis).
* Communicates quality initiatives and establishes processes for constant survey readiness.
* Identifies areas of vulnerability in conjunction with medical and nursing leadership and other appropriate professionals.
* Facilitates the development of strategies to enhance compliance and minimize resource expenditure.
* Assists with the evaluation of standard compliance for Periodic Performance Review and makes recommendations on measures of success.
* Acts as liaison to corporate quality for dissemination of information.
* Performs related duties, as required

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How To Become A Quality Management Specialist

Industrial production managers typically need a bachelor’s degree and several years of related work experience.


Employers prefer managers have at least a bachelor’s degree. While the degree may be in any field, many industrial production managers have a bachelor’s degree in business administration or industrial engineering. Sometimes, production workers with many years of experience take management classes and become a production manager. At large plants, where managers have more oversight responsibilities, employers may look for managers who have a Master's of Business Administration (MBA) or a graduate degree in industrial management.

Work Experience in a Related Occupation

Many industrial production managers begin as production workers and move up through the ranks. They usually advance to a first-line supervisory position before eventually being selected for management. Most earn a college degree in business management or take company-sponsored classes to increase their chances of a promotion.

Production managers who join a firm immediately after graduating from college sometimes work as first-line supervisors before beginning their jobs as production managers.

Some managers begin working at a company directly after college or graduate school. They may spend their first few months in training programs, becoming familiar with the production process, company policies, and safety regulations. In large companies, many also spend short periods of time working in other departments, such as purchasing or accounting, to learn more about the company.

Important Qualities

Interpersonal skills. Industrial production managers must have excellent communication skills so they can work with managers from other departments, as well as with the company’s senior-level management.

Leadership skills. To keep the production process running smoothly, industrial production managers must motivate and direct the employees they manage.

Problem-solving skills. Production managers must be able to identify problems immediately and solve them. For example, if a product has a defect, the manager determines whether it is a onetime problem or the result of the production process.

Time-management skills. To meet production deadlines, managers must carefully manage their employees’ time as well as their own.

Licenses, Certifications, and Registrations

While not required, industrial production managers can earn certifications that show a higher level of competency in quality or management systems. The Association for Operations Management offers a Certified in Production and Inventory Management (CPIM) credential. The American Society for Quality offers credentials in quality control. Both certifications require specific amounts of work experience before applying for the credential, so they are generally not earned before entering the occupation.

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Quality Management Specialist jobs

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Quality Management Specialist Career Paths

Quality Management Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • Portuguese

  • Chinese

  • German

  • Russian

  • Korean

  • Arabic

  • Hungarian

  • Greek

  • Romanian

  • Mandarin

  • Tagalog

  • Hebrew

  • Cantonese

  • Tamil

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Quality Management Specialist

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Quality Management Specialist Education

Quality Management Specialist

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Real Quality Management Specialist Salaries

Job Title Company Location Start Date Salary
Regional Quality, Maintenance & Reliability Manage Weatherford International, Inc. Houston, TX Mar 09, 2012 $132,600 -
Regional Quality, Maintenance & Reliability Manage Weatherford International Houston, TX Oct 01, 2011 $132,600 -
Quality Management Siemens Industry, Inc. Colorado Springs, CO Sep 24, 2013 $117,400
Quality Management Specialist V Sap Labs, LLC Palo Alto, CA Jun 18, 2011 $114,900 -
Quality Management Specialst III Sap Labs, LLC Palo Alto, CA Jun 02, 2015 $114,041
Sap-D2C Quality Management SME Teckminds, Inc. Rex, NC Jun 24, 2015 $110,000
SAP Quality and Management Apple Inc. Cupertino, CA Sep 17, 2012 $110,000 -
Quality Management Specialist III Sap Labs, LLC Palo Alto, CA Jun 02, 2012 $100,105
Quality Management Specialist III Sap Governance, Risk and Compliance, Inc. Palo Alto, CA Feb 01, 2010 $93,930
Quality Management Specialist Sap Labs, LLC Palo Alto, CA Jun 01, 2011 $92,000
Quality Management Specialist III Sap Labs, LLC Palo Alto, CA Jul 19, 2010 $91,445
Head of Quality Management Teyma USA, Inc. Victorville, CA Oct 01, 2011 $90,000
Head of Quality Management Teyma USA, Inc. Hugoton, KS Oct 01, 2011 $90,000
Quality Management Specialist III Sap Labs, LLC Palo Alto, CA Aug 05, 2011 $90,000
Quality Management Specialist III Sap Labs, LLC Palo Alto, CA Sep 19, 2011 $90,000
Quality Management Specialist (Food Science) Aryzta, LLC. Ontario, CA Aug 20, 2015 $80,000
Quality Management Specialist II Sap Labs, LLC Los Angeles, CA Sep 01, 2012 $78,855
Quality Management Specialist III Sap Governance, Risk and Compliance, Inc. Palo Alto, CA Feb 01, 2010 $78,700 -
Global Supply Quality Management Advisor Dell USA L.P. Austin, TX Sep 13, 2016 $75,000
Quality Management Specialist III Sap Labs, LLC Cambridge, MA Jul 30, 2010 $75,000
Quality Management Specialist III Sap Labs, LLC La Crosse, WI Jan 17, 2010 $68,400 -
Quality Management Nurse C Care Services, LLC Anchorage, AK Sep 15, 2014 $65,000 -
Quality Management Specialist The Steritech Group, Inc. Charlotte, NC Dec 31, 2010 $63,500
Quality Management Specialist The Steritech Group, Inc. Charlotte, NC Dec 31, 2010 $63,000

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Top Skills for A Quality Management Specialist


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Top Quality Management Specialist Skills

  1. Ensure Compliance
  2. Procedures
  3. Food Safety
You can check out examples of real life uses of top skills on resumes here:
  • Develop new processes to improve patient safety and quality of care, and to ensure compliance with applicable regulations.
  • Audited specific products and the manufacturing methods to determine potential sources of quality defects and to ensure properly documented procedures.
  • Conduct food safety and brand standard audits in assigned retail settings.
  • Performed Internal Audits and assist in factory Audits.
  • Provide guidance to personnel on the interpretation of corporate and regulatory requirements related to quality management programs.

Top Quality Management Specialist Employers

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