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Quality management specialist skills for your resume and career

Updated January 8, 2025
7 min read
Below we've compiled a list of the most critical quality management specialist skills. We ranked the top skills for quality management specialists based on the percentage of resumes they appeared on. For example, 10.7% of quality management specialist resumes contained healthcare as a skill. Continue reading to find out what skills a quality management specialist needs to be successful in the workplace.

15 quality management specialist skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how quality management specialists use healthcare:
  • Researched state licensing requirements for healthcare professionals.
  • Performed quality assurance for travel healthcare professionals, ensuring that new employees met all state, federal, and facility requirements.

2. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality management specialists use quality improvement:
  • Monitored/Researched all Quality Improvement Referrals/complaints.
  • Oversee the database of nurse-sensitive quality indicators and benchmark against both national and comparative database to support quality improvement initiatives.

3. Patients

Here's how quality management specialists use patients:
  • Developed and maintain quality measurement and feedback system for transplant coordinators listing patients on national transplant list.
  • Ensured patients' safety, hospital/laboratory quality.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how quality management specialists use patient care:
  • Analyzed and developed data that consistently demonstrated compliance and improvement in all areas of patient care hospital-wide.
  • Plan and implement a systemic process to monitor the quality and appropriateness of patient care.

5. Data Analysis

Here's how quality management specialists use data analysis:
  • Coordinated sales, operations and data analysis meetings including site selection and logistics; prepared presentation materials.
  • Performed Annual Product Review data analysis for management review and submission to regulatory agencies.

6. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how quality management specialists use performance improvement:
  • Use performance improvement methodology and basic tools, such as charter development and barrier analysis to facilitate small change initiatives.
  • Coordinated and facilitated all quality/ performance improvement activities within the medical-surgical, critical care division and interrelated departments.

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7. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how quality management specialists use cms:
  • Provided management team with a monthly report that summarizes quality measures such as P4P, HCC and CMS stars.
  • Pull Sign in Duration and AUX info from CMS Supervisor on Mortgage Agents Daily and transfer to Scorecards.

8. Quality Audits

Here's how quality management specialists use quality audits:
  • Performed quarterly/annual quality audits to ensure the constant improvements for each department's processes and procedures to maintain corporate ISO:9000 certification.
  • Performed quality management system audits and supplier quality audits.

9. Clinical Quality

Here's how quality management specialists use clinical quality:
  • Maintained Clinical Quality Measures to maximize reimbursement and reach clinical quality goals.
  • Complete focus reviews to determine clinical quality and trends as well as analyze and report data.

10. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how quality management specialists use oversight:
  • Provided oversight to case management services regarding service provision and records compliance for assigned departments within the agency.
  • Provided enterprise-wide reporting and oversight of federal and state regulatory compliance and Joint Commission accreditation.

11. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality management specialists use data collection:
  • Perform data collection and analyses used for quality management reports and audits; departmental and improvement teams; and accreditation.
  • Maintained and organized filling system in UHCG proprietary Electronic Document Management System Hybrid Data Collection software for management auditing access.

12. Process Improvement

Here's how quality management specialists use process improvement:
  • Conduct productivity reviews, best practices analyses, process improvement studies, organizational analysis, metrics development and service partnership agreements.
  • Perform all aspect of project management for the Provider Data Quality Assessment and Customer Service Representative Process Improvement projects.

13. ISO

Here's how quality management specialists use iso:
  • Assisted in the performance of company wide internal auditing in accordance to ISO 13485 as well as third party regulatory/ISO audits.
  • Prepared documents and trained employees as per ASQ, ISO 9000, ISO 14000 Quality Management and Environmental Management Systems.

14. Lean Six Sigma

Here's how quality management specialists use lean six sigma:
  • Completed Lean Six Sigma Purple and Green Belt Training.
  • Facilitate Lean Six Sigma/Rapid Improvement Events, strategy and planning workshops and discreetly manage sensitive/confidential information.

15. Medicaid

Here's how quality management specialists use medicaid:
  • Enhanced department's Medicaid investigations capabilities by using advanced tools and data mining techniques to detect suspicious utilization patterns.
  • Program implementation for Medicare and Medicaid under Director of Quality.
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List of quality management specialist skills to add to your resume

Quality management specialist skills

The most important skills for a quality management specialist resume and required skills for a quality management specialist to have include:

  • Healthcare
  • Quality Improvement
  • Patients
  • Patient Care
  • Data Analysis
  • Performance Improvement
  • CMS
  • Quality Audits
  • Clinical Quality
  • Oversight
  • Data Collection
  • Process Improvement
  • ISO
  • Lean Six Sigma
  • Medicaid
  • Quality Management System
  • Data Entry
  • Risk Management
  • Accreditation Standards
  • Sigma
  • GMP
  • Quality Issues
  • Quality Standards
  • Sops
  • CAPA
  • Peer Review
  • Utilization Management
  • FDA
  • HEDIS
  • Core Measures
  • Statistical Analysis
  • Regulatory Compliance
  • Chart Review
  • Food Safety Audits
  • QC
  • NCQA
  • Product Quality
  • Performance Measures
  • Internal Audit
  • Corrective Action
  • Incident Reports
  • Regulatory Standards
  • Medical Necessity
  • Technical Assistance
  • Customer Complaints
  • External Audits
  • HIPAA
  • Care Issues
  • Federal Regulations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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