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What does a quality management specialist do?

Updated January 8, 2025
7 min read

In the manufacturing industry, a quality management specialist is in charge of implementing and overseeing quality management procedures, ensuring efficiency and smooth workflow. Their responsibilities typically include gathering and analyzing data to identify the strengths and weaknesses of current operations, developing new strategies to optimize procedures, creating new quality assurance methods, maintaining records of transactions, and coordinating the workforce. Furthermore, as a quality management specialist, it is essential to implement solutions while enforcing the company's policies and regulations.

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Quality management specialist responsibilities

Here are examples of responsibilities from real quality management specialist resumes:

  • Lead business system development in new aerospace start-up facility with industry-unique process concept.
  • Perform medical record review according to NCQA, CMS, & DMHC standards.
  • Ensure process and procedures are in place and they comply with ISO and reflect actual task.
  • Attend community member focuse groups and community outreach events in order to promote HEDIS prevention and wellness initiatives.
  • Provide management team with a monthly report that summarizes quality measures such as P4P, HCC and CMS stars.
  • Provide direct supervision of unit staff, scheduling, and oversight of the unit to optimize patient-flow and client satisfaction.
  • Correspond by mail or phone with member to obtain require information for verification for HEDIS specific requests missing in records.
  • Assist in the performance of company wide internal auditing in accordance to ISO 13485 as well as third party regulatory/ISO audits.
  • Serve as SharePoint site administrator.
  • Ensure patients' safety, hospital/laboratory quality.
  • Participate in FDA inspections by obtaining records and interpretation of results.
  • Develop and maintain quality measurement and feedback system for transplant coordinators listing patients on national transplant list.
  • Provide oversight to case management services regarding service provision and records compliance for assign departments within the agency.
  • Enhance department's Medicaid investigations capabilities by using advance tools and data mining techniques to detect suspicious utilization patterns.
  • Conduct regular case record reviews at all sites which includes monitoring of program Medicaid billing through verification of documentation.

Quality management specialist skills and personality traits

We calculated that 11% of Quality Management Specialists are proficient in Healthcare, Quality Improvement, and Patients. They’re also known for soft skills such as Problem-solving skills, Time-management skills, and Interpersonal skills.

We break down the percentage of Quality Management Specialists that have these skills listed on their resume here:

  • Healthcare, 11%

    Researched state licensing requirements for healthcare professionals.

  • Quality Improvement, 6%

    Monitored/Researched all Quality Improvement Referrals/complaints.

  • Patients, 6%

    Developed and maintain quality measurement and feedback system for transplant coordinators listing patients on national transplant list.

  • Patient Care, 5%

    Analyzed and developed data that consistently demonstrated compliance and improvement in all areas of patient care hospital-wide.

  • Data Analysis, 5%

    Coordinated sales, operations and data analysis meetings including site selection and logistics; prepared presentation materials.

  • Performance Improvement, 4%

    Use performance improvement methodology and basic tools, such as charter development and barrier analysis to facilitate small change initiatives.

"healthcare," "quality improvement," and "patients" are among the most common skills that quality management specialists use at work. You can find even more quality management specialist responsibilities below, including:

Problem-solving skills. One of the key soft skills for a quality management specialist to have is problem-solving skills. You can see how this relates to what quality management specialists do because "production managers must identify and address problems that arise." Additionally, a quality management specialist resume shows how quality management specialists use problem-solving skills: "collaborated to create remedial solutions and manage corrective action responses. "

Interpersonal skills. This is an important skill for quality management specialists to perform their duties. For an example of how quality management specialist responsibilities depend on this skill, consider that "industrial production managers must have excellent communication skills to work well other managers and with staff." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a quality management specialist: "demonstrate proven leadership ability and excellent interpersonal skills while mentoring and teaching the team effective problem solving. ".

Leadership skills. A big part of what quality management specialists do relies on "leadership skills." You can see how essential it is to quality management specialist responsibilities because "to keep the production process running smoothly, industrial production managers must motivate and direct employees." Here's an example of how this skill is used from a resume that represents typical quality management specialist tasks: "provided leadership across interdisciplinary teams to train, develop skills, and recognize performance improvement processes. "

See the full list of quality management specialist skills

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Compare different quality management specialists

Quality management specialist vs. Vice-president of quality

A vice president of quality is responsible for monitoring the quality performance and delivery of the company outputs and deliverables to serve customers and clients. Vice presidents of quality analyze the production and operational processes to ensure that everything adheres to the internal guidelines and regulations. They also coordinate with the stakeholders for project updates and identify opportunities for revenue resources to increase the company's profits. A vice president of quality must have excellent communication and leadership skills, especially in minimizing loss from operational failures and increasing productivity results.

The annual salary of vice-president of qualities is $57,379 higher than the average salary of quality management specialists.While their salaries may differ, the common ground between quality management specialists and vice-president of qualities are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like quality improvement, performance improvement, and cms.

While similarities exist, there are also some differences between quality management specialists and vice-president of quality. For instance, quality management specialist responsibilities require skills such as "healthcare," "patients," "patient care," and "data analysis." Whereas a vice-president of quality is skilled in "patient safety," "qa," "continuous improvement," and "infection control." This is part of what separates the two careers.

Vice-president of qualities tend to make the most money working in the finance industry, where they earn an average salary of $122,006. In contrast, quality management specialists make the biggest average salary, $78,818, in the manufacturing industry.vice-president of qualities tend to reach higher levels of education than quality management specialists. In fact, vice-president of qualities are 6.0% more likely to graduate with a Master's Degree and 1.6% more likely to have a Doctoral Degree.

Quality management specialist vs. Director of quality

In the manufacturing industry, a director of quality is primarily in charge of spearheading and overseeing the daily operations in a quality assurance department. They work to ensure that products adhere to the company's quality standards and industry regulations by conducting research and assessments, developing quality test systems, and reviewing reports. As a director of quality, they have the authority to make significant decisions, establish protocols and guidelines, set objectives and timelines, and implement rules and policies, creating new ones as necessary.

Director of quality positions earn higher pay than quality management specialist roles. They earn a $63,616 higher salary than quality management specialists per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both quality management specialists and directors of quality have skills such as "healthcare," "quality improvement," and "patients. "

Each career also uses different skills, according to real quality management specialist resumes. While quality management specialist responsibilities can utilize skills like "quality audits," "clinical quality," "data entry," and "accreditation standards," directors of quality use skills like "patient safety," "continuous improvement," "project management," and "customer service."

Directors of quality earn a higher average salary than quality management specialists. But directors of quality earn the highest pay in the finance industry, with an average salary of $155,704. Additionally, quality management specialists earn the highest salaries in the manufacturing with average pay of $78,818 annually.Average education levels between the two professions vary. Directors of quality tend to reach higher levels of education than quality management specialists. In fact, they're 6.1% more likely to graduate with a Master's Degree and 1.6% more likely to earn a Doctoral Degree.

Quality management specialist vs. Site/project manager

Site/project managers are professionals who are responsible for managing construction projects and ensuring that these projects are completed on time and within budget. These managers must make sure that the projects are following the specifications and requirements of their clients while liaising with quantity surveyors to monitor costs. They must supervise construction as well as select tools and materials to be used in completing construction projects. Site/project managers must also conduct safety inspections to ensure that construction sites are following health and safety protocols.

On average scale, site/project managers bring in higher salaries than quality management specialists. In fact, they earn a $14,882 higher salary per year.By looking over several quality management specialists and site/project managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "oversight," "quality standards," and "regulatory compliance." But beyond that, the careers look very different.

The required skills of the two careers differ considerably. For example, quality management specialists are more likely to have skills like "healthcare," "quality improvement," "patients," and "patient care." But a site/project manager is more likely to have skills like "project management," "infrastructure," "general contractors," and "construction management."

Site/project managers make a very good living in the finance industry with an average annual salary of $96,864. On the other hand, quality management specialists are paid the highest salary in the manufacturing industry, with average annual pay of $78,818.site/project managers typically earn similar educational levels compared to quality management specialists. Specifically, they're 4.5% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.

Quality management specialist vs. Laboratory manager

Laboratory managers provide accurate laboratory diagnosis through evaluating specimen procedures and coordinating with pathologists to validate laboratory findings. They are responsible for maintaining laboratory tools and equipment, ensuring the proper sterilization of instruments before and after use, organizing equipment based on its function, and immediately repairing or replacing defective items. A laboratory manager also secures the confidentiality of laboratory systems, keeping records of results, and releasing information to the appropriate personnel. Laboratory managers must have a broad knowledge of the scientific industry, as well as excellent analytical and critical-thinking skills.

Laboratory managers tend to earn a higher pay than quality management specialists by an average of $3,495 per year.According to resumes from quality management specialists and laboratory managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "patients," "patient care," and "data analysis. "Each job also requires different skills to carry out their responsibilities. A quality management specialist uses "healthcare," "quality improvement," "performance improvement," and "cms." Laboratory managers are more likely to have duties that require skills in "lab equipment," "customer service," "chemistry," and "clinical laboratory. "The pharmaceutical industry tends to pay the highest salaries for laboratory managers, with average annual pay of $90,911. Comparatively, the highest quality management specialist annual salary comes from the manufacturing industry.The average resume of laboratory managers showed that they earn similar levels of education compared to quality management specialists. So much so that theyacirc;euro;trade;re 3.4% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 1.6%.

Types of quality management specialist

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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