Quality management specialist work from home jobs - 248 jobs
Quality Improvement Supervisor
Carestar, Inc. 4.0
Remote job
Company: CareStar, Inc. Job Type: Full-time Industry: Healthcare / Social Services / Case Management About the Opportunity at CareStar Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Quality Improvement Supervisor to join our Quality Improvement Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Quality Improvement Supervisor, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.
Key Responsibilities
Directly supervises, manages, and oversees staff, including hiring and providing performance evaluations, salary recommendations, and individual development goals and objectives.
Oversees quality improvement activities in assigned area of the State, such as data collection, monitoring, and reporting quality improvement functions.
Leads and/or participates in key committees associated with continuous quality improvement, staff education, and/or consumer health and safety issues.
Collaborates with Directors to design and conduct reviews of select processes and/or areas of operation to measure performance on quality and compliance indicators; assimilates data from these reviews, provides recommendations for improvement and presents findings to senior management.
Develops and implements quality improvement related processes and tools such as chart audits, consumer satisfaction surveys, focused reviews, ongoing data monitoring mechanisms, etc.
Monitors compliance of After-Hours requirements, including the review of the On-Call Log for complete and appropriate responses; oversees the preparation of summary records for annual reviews; monitors and facilitates reporting of incidents per protocols.
Adheres to the CareStar Rule in performance of job responsibilities.
Understands and complies with CareStar Policies and Procedures.
Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
Minimum Qualifications
Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse and at least 36 months of experience in the home and community-based services within the last 10 years; OR Bachelor's Degree in Business, Nursing, Social Services, or related field and at least 60 months of program management or program analysis experience.
Experience with continuous quality improvement principles, data analysis and basic statistics. • Supervisory experience preferred.
Strong organizational, critical thinking, and problem solving skills.
Effective oral and written communication skills.
Familiarity with suite of Microsoft Office programs.
Valid driver's license and car insurance as required by State law.
Why Join CareStar?
Competitive salary based on experience and education
Comprehensive benefits: Medical, dental, vision, life insurance
401(k) with a generous company match
Paid time off + 10 paid holidays
Employee Stock Ownership Plan (ESOP) - become a part-owner in the company
Supportive, mission-driven culture focused on improving lives
Apply Today
Ready to make a difference? Visit ************************************************ to apply and learn more about joining our team.
Department Quality Improvement Role QI Supervisor Locations Franklin County Remote status Fully Remote Employment type Full-time Employment level Professionals
$50k-65k yearly est. 2d ago
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Western US Regional Quality Manager
E2 Optics 4.1
Remote job
Why E2 Optics?
🔌Join E2 Optics as an Western US Regional Quality Manager!🔌 Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow.
At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win.
If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next.
What You'll Do
Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures.
Promotes company Core Values to foster and safeguard family-centric culture.
In cooperation with the Director of Quality, develops and manages corporate quality initiatives to build a world class program for US operations with the exception of one specific Strategic Account.
Works with personnel in all areas and at all levels to achieve consistent Quality management practices throughout the US.
Provides support to regional field leadership helping them build and maintain awareness of developing Quality Management solutions and adopt best practices.
Maintains Quality Management programs for incorporation into the operational policies of the organization to provide regional construction operations leadership and consistency.
Determines corrective or preventative measures where indicated and verifies measures have been implemented.
Communicates the expectations, goals, standards, and metrics used to measure progress.
Attends and supports required Quality Management meetings will all levels of both internal and external parties.
Develops, follows-up and verifies completion of action items based off KPI's.
Maintains Quality Management leadership and awareness skills among site Quality Managers to support compliance with internal and external requirements.
Manages Quality training needs in accordance with both E2 Optics and customer guidelines.
Provides technical and regulatory compliance expertise and support throughout the US operations under this description.
Leads the investigation of quality challenges at region sites and cooperates in the preparation of material and evidence for organization use in lessons learned communications.
Reviews, compiles and submits Quality Management reports required by strategic account operation under this description.
Develop and execute the company-wide strategy for Quality Assurance (QA), Quality Control (QC), and Technical Training across all operations.
Lead cross-functional quality programs to ensure consistent standards and continuous improvement across field operations.
Define, standardize, and continuously improve QA/QC procedures specific to structured cabling, OSP, AV, DAS, and data center systems.
Oversee jobsite inspections, audits, and closeout documentation to ensure work meets NEC, BICSI, TIA, and customer-specific standards.
Oversee inspections, audits, and compliance efforts to meet internal standards and industry regulations.
Collaborate with project, field, and engineering teams to identify quality gaps and implement corrective actions.
Support ongoing workforce development, leadership training, and career pathing for technical roles.
Support onboarding and certification programs for new hires, including BICSI and client-specific requirements.
Support a technical training organization that equips employees with knowledge, certifications, and hands-on skills to perform at the highest level
Establish and monitor KPIs and metrics for quality performance and training effectiveness.
Champion a culture of accountability, safety, and continuous learning across the organization.
Lead, mentor and support QA/QC and technical training teams across multiple locations.
Travel: The individual in this role should be able and willing to travel as required by E2 Optics.
What We Are Looking For
Bachelor's Degree preferred in Engineering, Construction Management, Business, or related field.
5 + years Quality Management experience in progressively responsible leadership roles will be considered in lieu of a bachelor's degree.
BICSI RCDD, PMP, or equivalent certifications preferred.
Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation, standard modeling (SOP), leadership technique, production methods, and coordination of people and resources.
Law and Government: knowledge of laws, legal codes, government regulations, and requirements.
Building and Construction: knowledge of materials, methods, and the tools involved in the construction or repair of buildings, or other structures within Regional Datacenters.
Proficient in using a computer and MS Office (Outlook, Word, Excel, Visio, etc.) and MS Project.
5+ years progressively responsible leadership roles with quality management experience in the low voltage, structured cabling, or data center construction industries.
Experience understanding of BICSI standards, ANSI/TIA codes, and electrical/communications best practices.
Extensive knowledge of QA/QC frameworks, regulatory standards, and technical best practices.
Proven ability to build and scale quality programs in high-growth and field-based environments.
What We Offer
Competitive pay
Opportunities for professional development and career growth
BICSI training facilities
A supportive and inclusive work environment
Health, dental, and vision insurance
Paid time off and holidays
Work Environment and Physical Demands
The standard work environment for this position includes both indoor business office settings and construction environments. The noise level is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must also regularly carry and climb ladders up to 20 feet. The employee must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies), if required. The employee may also be required to work in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Disclaimer
The above job definition information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
$74k-109k yearly est. Auto-Apply 15d ago
Data Center Quality Program Manager
Nvidia 4.9
Remote job
NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It's an outstanding legacy of innovation that's motivated by great technology-and outstanding people. Presently, we are harnessing the boundless capabilities of AI to develop the next era of computing, where our GPU operates as the primary command center of computers, robots, and autonomous vehicles that possess an understanding of the world. Pioneering new frontiers demands insight, ingenuity, and the most skilled individuals. Becoming a member of NVIDIA entails immersing yourself in a diverse and empowering environment that motivates everyone to excel in their responsibilities. Join our group and explore the ways in which you can compose a lasting impact on the world
What you'll be doing:
Lead sophisticated programs focused on improving the quality and efficiency of data center infrastructure, hardware, and software domains with multi-year strategic roadmaps and cross-
Drive technical execution from requirements gathering through production launch, including writing technical specifications, coordinating release schedules, and ensuring operational readiness across multiple team dependencies
Own server hardware development, testing, and integration efforts for computing products, working closely with original design manufacturers and contract manufacturers on new product introductions at global manufacturing scale
Partner with software development teams to build automation programs for large-scale infrastructure testing and develop solutions that enhance operational performance across highly concurrent, high-throughput distributed systems
Guide enterprise network infrastructure and data center operations initiatives covering servers, storage, networking, power, and cooling systems while serving as domain leader for manufacturing test infrastructure
Lead continuous improvement initiatives for engineering processes, quality management, and operational excellence while leading risk mitigation strategies and critical path oversight
Build trusted partnerships across hardware teams, security professionals, supply chain, operations, and product management to drive technical decisions and resolve sophisticated multi-functional dependencies
What we need to see:
Bachelor's degree in Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, or related technical field, or equivalent experience
12+ overall years working directly with engineering teams with demonstrated technical program management experience
More than 7 years of practical program or project management expertise being responsible for intricate technology ventures involving teams with multifaceted strengths
5+ years of software development experience with proficiency in programming languages.
5+ years leading hardware product development and new product introduction on a global manufacturing scale
Deep technical expertise in server, network, or storage product architecture and manufacturing test development
Strong understanding of large-scale distributed systems, data center infrastructure, and enterprise network architecture
Experience with Linux/Unix or Windows system administration, database management, and infrastructure automation
Demonstrated ability to lead programs across multiple teams, handle project scope, schedule, budget, and quality, and maintain executive-level relationships
Ways to stand out from the crowd:
8+ years directly leading sophisticated technology projects with experience designing and architecting highly reliable, scalable systems
Track record launching AI or ML server products with new technology enablement such as Liquid Cooling
Experience leading manufacturing test engineering teams within the server, network, or storage sector with expertise in Design for Excellence methodologies
Knowledge of security engineering, cryptography, quality management systems, and supply chain operations
Demonstrated single-threaded ownership of strategic programs with demonstrated ability to deliver groundbreaking systems independently in fast-paced, ambiguous environments
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD for Level 5, and 240,000 USD - 379,500 USD for Level 6.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until January 24, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
$124k-159k yearly est. Auto-Apply 3d ago
Data Center QA/QC Manager
Vertex Innovations 4.7
Remote job
Vertex Innovations is seeking an experienced Data Center QA/QC Manager to support ground-up, mission-critical data center projects from break ground through final turnover. This role ensures construction quality, system compliance, and readiness for commissioning across civil, structural, and MEP scopes.
Location:
Initial Site Location: Dallas, TX
(local candidates only - must be within daily commuting distance. Required to be on-site.)
This position is considered remote work. While the initial site location is specified above, we are seeking candidates who are willing and able to travel 100% to various client project sites each week as assigned.
Key Responsibilities:
Lead QA/QC efforts for ground-up data center construction projects.
Develop and manage project-specific QA/QC plans.
Perform routine inspections across civil, structural, and MEP scopes.
Identify deficiencies, issue punch lists, and track corrective actions.
Verify compliance with IFC drawings, specifications, and approved submittals.
Coordinate with GCs, subcontractors, vendors, and commissioning teams.
Review PFCs, FPTs, startup documentation, and inspection reports.
Support L1L5 commissioning, IST, load bank testing, and system energization.
Review megger testing, IR scans, pressure testing, and cable certification.
Oversee O&M manuals, as-builts, warranties, and turnover documentation.
Participate in AHJ inspections and owner walkthroughs.
Ensure compliance with OSHA and site safety requirements.
Qualifications:
Education:
Bachelors degree in Engineering, Construction Management, or related field (or equivalent experience).
Relevant certifications, such as Project Management Professional (PMP), Certified Commissioning Professional (CCP), ASHRAE Commissioning Process Management Professional (CPMP), or LEED Accredited Professional, are a plus.
OSHA 30 Construction certification
Experience & Skills:
7+ years of QA/QC experience on mission-critical or data center projects.
Strong knowledge of ground-up construction sequencing and site development.
Deep understanding of electrical, mechanical, BMS, Fire Life Safety, Access Control, and critical systems.
Experience with UPS, generators, switchgear, PDUs, CRAH/CRAC units, and cooling systems.
Ability to interpret construction drawings, specifications, and test reports.
Experience supporting commissioning and integrated systems testing.
Proficiency with Procore, Bluebeam, Smartsheet, and QA/QC tracking tools.
Strong communication, documentation, and organizational skills.
Ability to travel as required.
Preferred Qualifications
Hyperscale or colocation data center experience.
Familiarity with ASHRAE, NFPA, IEEE, and Uptime Institute standards.
Commissioning or QA/QC certifications.
Experience with Cx Alloy and Primavera P6.
Working Conditions:
Initially must be within daily commuting distance to Dallas, TX site location
Willing and able to do weekly travel to various data center project sites, as assigned
Ability to work in construction and industrial environments, including exposure to varying temperatures and noise levels.
May involve extended hours during critical project phases.
Compensation:
$100,000 - $150,000, dependent on experience and location
Health Benefits: Medical, Dental, Vision, LTD/STD, Life-AD&D
Retirement: 401(k), discretionary Pension & Profit sharing, subject to Plan documents
15 days paid time off (prorated based on start date) and 8 holidays
About Vertex
Vertex Innovations, Inc. is a Colorado company founded in 2003 by Wayne and Erica Smith. "We could see where the future of communications was heading and wanted to take our passion and skill to build the nations telecommunications infrastructure." Since those early days, Vertex Innovations has managed the buildout of todays wireless and fiber networks connecting millions of Americans and improving their daily lives.
Our mission is to use our talents, experience, knowledge, and determination to create a connected society where everyone has the opportunity to foster connections, obtain knowledge, and create an impact on society.
At Vertex these Core Values created by our team are our guide in creating todays connected society.
Integrity To move through the world with honesty and truth empowering our employees, clients and communities through our words and actions.
Accountability To take full ownership and responsibility in our roles as we serve our company, clients and communities.
Commitment To stand behind our word and our promises
Respect To embrace and honor the individuals, clients, and companies in their contribution to the work that we create together through our interactions, conversations and our way of being.
Performance To allow ourselves to be measured by our commitments and be accountable for every action to our employees, clients, and communities.
VERTEX Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$100k-150k yearly 14d ago
Quality Control Manager (NAD-AF)
Versar, Inc. 4.4
Remote job
Who You Are:
The Quality Control (QC) Manager is responsible for maintaining the quality and reliability of products and services, establish testing procedures to determine mechanical, civil, and electrical repairs meet requirements of applicable codes, criteria, and regulations, and then documentation of these test results. The position is pertaining to recurring maintenance and minor repair of fuel facilities for the Department of Defense (DoD).
*This position is contingent upon award.
What You'll Do:
Develop and implement a comprehensive quality control plan for maintenance and repair projects within the USACE RMMR program. This includes defining quality standards, establishing inspection and testing protocols, and ensuring compliance with applicable regulations and specifications.
Provide leadership and oversight to project teams, contractors, and maintenance personnel regarding quality requirements. Ensure that quality activities are properly carried out throughout all project phases.
Conduct regular inspections and audits to verify compliance with quality standards and project specifications outlined in the performance work statement and appendices. Utilize the three phases of quality control process to conduct preparatory, initial, and follow-up inspections. This may involve reviewing maintenance plans, performing visual inspections, and overseeing testing procedures to assess materials, workmanship, and repair processes.
Identify and document any non-conforming work or materials. Collaborate with project stakeholders to develop corrective actions and track their implementation. Verify the effectiveness of corrective actions and ensure timely resolution of quality issues.
Maintain accurate and detailed records of all quality control activities, including inspection reports, daily quality reports, test results, non-conformance reports, and corrective action documentation. Prepare comprehensive reports to communicate findings to project stakeholders, regulatory agencies, and senior management.
Drive continuous improvement initiatives by analyzing quality control data, identifying trends, and implementing corrective and preventive measures. Regularly evaluate the effectiveness of quality control processes and recommend enhancements as needed.
Collaborate with project teams, contractors, and regulatory agencies to foster a culture of quality and compliance. Provide training and guidance to maintenance and repair personnel on quality control procedures, standards, and best practices.
Stay updated with relevant codes, regulations, and industry standards related to quality control in repair and maintenance. Ensure that all repair and maintenance activities comply with applicable regulatory requirements, including environmental, safety, and health regulations.
This position may have supervisory responsibilities. If supervisory responsibilities exist, the individual must mentor subordinate staff.
What You'll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
QC Manager candidate must be either a graduate engineer or a graduate of construction management with a minimum of 5 years' experience on Operation and Maintenance of Fueling Facilities or shall have 10 years' experience on Operation and Maintenance of Fueling Facilities.
Candidate shall have strong knowledge of construction, maintenance and repair methods, materials, and quality control standards. Familiarity with relevant codes, regulations, and industry standards pertaining to construction quality control.
Current USACE EM 385-1-1 training or thorough demonstrated knowledge.
Must be able to read, write and speak English fluently.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, contracts, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Current Construction Quality Management for Contractors (CQM-C) issued by USACE/NAVFAC required or must have prior to start date. Certified Construction Quality Manager (CCQM), Certified Quality Auditor (CQA), or similar credentials, is desirable.
Proficient in MS Office and MS Project and/or other software programs applicable to job type. Knowledge and ability to work in USACE RMS required.
Successful results of preemployment screenings, including federal background check, MVR, and drug screen
Comply with company drug and alcohol policy.
Be authorized to work in the US or will be authorized by the successful candidate's start date.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the individual to use the computer working at a desk in either an office or cubicle; must be able to talk and hear, reach with hands and arms, lift up to 10 pounds, stand, sit and walk. This position requires the individual to ascend and descend ladders, scaffolds, stairs. Candidate must be able to respond quickly to sounds and dangerous situations, if needed. Must be able to wear personal protective gear most of the day. Must have close and color vision, use depth and peripheral vision, and be able to adjust focus.
Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The typical noise level is moderate, business office with computers, printers and light traffic. Field work at construction and client sites may require employee to be exposed to outdoor weather conditions, electrical and mechanical parts. Employees will wear hard hats, steel toed boots and other appropriate safety equipment as needed.
Travel Requirements:
Occasional attendance at meetings and other on-site events at designated locations requires the ability to provide reliable transportation and maintain a current, valid driver's license and proof of insurance.
Position will require travel at a frequency of up to 50% to domestic locations.
Access to federal installations or other secure facilities may require security badges and employee must be able to obtain basic security clearances.
Code of Ethics:
All employees are expected to conduct business in accordance with the letter and spirit of relevant laws and refrain from dishonest or unethical conduct. Employees shall, during both working and nonworking hours, act in a manner which will inspire public trust in their integrity, impartiality and devotion to the best interests of the company, its customers and citizens.
Travel Requirements:
Routine attendance at meetings and other off-site events requires the ability to provide reliable transportation. Position may require occasional travel to domestic or foreign locations. Must maintain a current, valid driver's license and proof of insurance. Position will require travel at a frequency of 50% to domestic locations. Access to federal installations or other secure facilities will require security badges and employee must be able to obtain basic security clearances.
Location Requirements
This position will primarily be remote. Prefer east coast but can be anywhere in the continental US.
Compensation
Expected Salary: $75,000 - $85,000 per year
Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.
Who We Are:
Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
EEO Commitment
Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.
#LI-WJ1
$75k-85k yearly Auto-Apply 27d ago
Director, Clinical Quality Assurance
Headlands Research
Remote job
At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.
The Company
At Headlands Research, we are building a best-in-class site network to improve the delivery of clinical trial options in the communities we serve. We're an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding outreach and participation with a focus on participant diversity. Founded in 2018, our company is in high growth mode; we operate 21 clinical trial sites in the US and Canada and have rapid expansion plans.
The Role
The Director of Quality is tasked with ensuring that Headlands delivers consistent, high-quality data to our pharma partners as well as ensuring patient safety during the trial process. This individual will oversee quality and training functions for the organization including, but not limited to, the development and maintenance of quality assurance and training programs and policies, oversight of inspections and audits, quality diligence for acquired sites, and management of SOP's and quality documents to ensure GCP and all regulatory guidelines are adhered to.
In addition to strategic oversight, the Director will also serve as the Quality Leader for a group of sites. This includes hands-on support in quality reviews, audit/inspection preparation, and CAPA resolution, ensuring that sites are inspection-ready and quality standards are consistently met.
Direct Reports- 3-4
This individual should bring a strong background in the clinical trial industry with specific experience supporting and leading multi-site or large research organization quality development programs. Candidates should appreciate the atmosphere of a growing company and the need to impact process development while supporting sites. Success in this position requires agility, collaboration and exceptional critical thinking and problem-solving abilities.
Duties
Oversee and direct the Quality Department, ensuring its alignment with the broader business strategy and adherence to industry standards, while establishing clear goals and promoting a culture of quality, compliance, and ongoing improvement.
Communicate, train, and author (when applicable) Standard Operating Procedures (SOPs) including periodic review/revisions of procedures and policies to ensure compliance with regulations and guidelines in both the US and Canada.
Develop and maintain key performance indicators (KPIs) to evaluate the effectiveness of quality assurance activities and initiatives.
Conduct and/or oversee annual and monthly quality reviews.
Support the corporate development team through quality review of potential acquisition candidates.
Developing and monitoring employee training as applicable to quality, including GCP, IATA, PHI, KnowB4, etc.
Develop, implement, and maintain an internal review monitoring system and schedule.
Report out on quality trends and metrics to aide in effective process improvement and risk management.
Works with Regional Director of Operations, Quality Managers and Site Directors to ensure quality incidents are investigated, root cause analysis is performed, and a CAPA has been implemented and monitored for effectiveness.
Partners with regional leaders and site teams to identify potential changes and opportunities for process improvement.
Provide guidance, support, training and interpretation of regulations, guidelines, and policies
Supports coordination of sponsor audits, regulatory inspections, and mock audits.
Oversee documentation, reporting and closure of significant compliance and/or site review findings.
Acts as backup Quality Manager for all sites within the network.
Serve as the Quality Leader for assigned sites, providing direct hands-on support with quality reviews, audits/inspections, and CAPA resolution to reinforce site-level compliance and readiness.
Facilitates New Hire Orientation and on boarding in collaboration with HR for clinical operations to specific functions related to quality.
Develops and implements a mentorship program for new site employees to foster quality across the enterprise.
Facilitates CTMS training in collaboration with ESource team.
Requirements:
Education - bachelors-degree in business or a health-related field required; master's degree preferred
5 years' + experience in clinical trials industry (sponsor or site) with experience in managing quality
3+ years' experience leading a team
Experience with Quality oversight in Canada preferred but not required
Prior experience authoring site SOP's preferred but not required
Fundamental knowledge of US regulatory standards and guidelines for the conduct of clinical trials (ICH GCP, FDA; EMA; ANZ regulations)
Ability to work in a remote setting with travel required sometimes with short notice
Demonstrates strong analytical and proactive problem-solving skills
Strong written and verbal communication skills
Exceptional organizational skills, ability to multi-task and be detail oriented
Experience developing and implementing training materials
Accomplishes work in accordance with scheduled objectives and effectively meets deadlines
Ability to maintain high degree of professionalism and integrity
$116k-171k yearly est. Auto-Apply 6d ago
Director, Quality - Specialty Pharmacy
Orsini Healthcare 4.4
Remote job
Careers with real impact.
Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.
ABOUT ORSINI
Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™
OUR MISSION
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.
CORE VALUES
At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
COMPENSATION & LOCATION
The salary range for this role is $130,000-$140,000, compensation will be determined based on a combination of factors, including skills, experience, and qualifications.
This remote position within the United States and may involve overnight travel for customer and internal meetings.
POSITION SUMMARY
The Director, Quality leads Orsini's enterprise Quality Management Program for rare disease specialty pharmacy operations. This role develops and executes the annual Quality Plan; ensures compliance with accreditation standards (URAC, ACHC, NABP) and applicable regulations (HIPAA, FDA, DEA, State BOP); oversees internal and external audits, vendor quality, deviation/CAPA management, document control; and partners cross-functionally to improve patient safety, clinical effectiveness, and operational excellence. The Director advances a culture of continuous improvement through data-driven insights, risk mitigation, and transparent reporting to senior leadership.
ESSENTIAL JOB DUTIES:
Quality System Leadership
Own the Quality Management System (QMS), including policies, SOPs, work instructions, forms, and quality records.
Ensure timely document lifecycle management (draft, review, approval, training, archival) and maintain accreditation readiness.
Lead Quality Management Committee (QMC) governance and quarterly reporting.
Accreditation & Regulatory Compliance
Maintain full compliance with URAC, ACHC, and NAPB standards.
Lead re-accreditation cycles, readiness assessments, gap remediation, and evidence documentation.
Audit & Inspection Management
Plan and execute internal audits and vendor audits; coordinate client audits and regulatory inspections.
Track findings, risk-rank issues, manage corrective and preventitive actions (CAPA), and verify effectiveness.
Report audit outcomes, trends, and closure timelines to senior leadership.
Deviation, CAPA & Change Control
Oversee deviation/incident management, root cause analysis, CAPA development, and change control.
Analyze trends, implement preventitive measures, and communicate lessons learned across teams to reduce repeat events.
Vendor Quality Oversight
Oversight of the vendor qualification and monitoring program for specialty distribution, cold chain logistics, and service providers. Maintain quality agreements, scorecards, audits, and CAPA for vendors.
Collaborate with Supply Chain to mitigate risk and improve performance.
People Leadership & Development
Manage and develop quality staff; set goals, coach performance, support career development, and foster engagement.
Ensure staffing and succession planning for critical functions.
Strategic Projects & Continuous Improvement
Lead cross-functional initiatives to improve patient safety, data integrity, dispensing accuracy, cold-chain reliability, and patient experience.
Utilize Lead/Six Sigma tools, statistical analysis, and dashboards to prioritize and track improvements.
Collaboration & Key Stakeholders
Works closely with Pharmacy Operations, Clinical Services (nursing, pharmacists), Patient Services, Compliance/Privacy, IT/Data & Analytics, Supply Chain/Logistics, Client Services, and Finance. Interfaces with accreditation bodies, auditors, payers, manufacturers (including REMS programs), and key vendor.
Disclaimer: The information written in this indicates the general nature and level of work to be performed. This is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.
EXPERIENCE & EDUCATION
5+ years of quality assurance experience in specialty pharmacy or healthcare, with at least 3+ years in management capacity.
Accreditation (URAC/ACHC) experience required; cold-chain and REMS program exposure preferred.
Bachelor's degree in business, Healthcare, Pharmacy, or related, required; PharmD/advanced degree preferred.
Certifications & Training (preferred): CQIA/CQA, Six Sigma/Lean, CPPS (patient safety)
KNOWLEDGE
Expert knowledge of quality systems, accreditation standards, and audit methodologies.
Strong analytical skills: root cause analysis, risk assessment (FMEA), statistical trending.
Outstanding written/verbal communication; executive reporting and presentations.
Ability to lead cross-functional teams, influence without authority, and manage change.
Proficiency with QMS platforms, document control, learning management systems (LMS), and dashboard tools.
Demonstrated commitment to patient safety, data integrity, and continuous improvement.
SKILLS
Expert knowledge of quality systems, accreditation standards, and audit methodologies.
Strong analytical skills: root cause analysis, risk assessment (FEMA), and statistical trending.
Outstanding written/verbal communication; executive reporting and presentations.
Ability to lead cross-functional teams, influence without authority, and manage change.
Proficiency with QMS platforms, document control, learning management systems (LMS), and dashboard tools.
Demonstrated commitment to patient safety, data integrity, and continuous improvement.
EMPLOYEE BENEFITS
We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:
Medical Coverage, Dental, and Vision Coverage
401(k) with employer match
Accident and Critical Illness coverage
Company-paid life insurance options
Generous PTO, paid holidays, and floating holidays
Tuition reimbursement program.
Equal Employment Opportunity
Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
$130k-140k yearly Auto-Apply 30d ago
Director, Quality
Working With Us Become A Part of The Team
Remote job
There's never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Summary
Stratus is seeking a strategic and enterprise-minded Director, Quality to lead all quality assurance and control initiatives for our brand implementation business, with a strong focus on exterior signage and interior branding and the manufacturing and installation for each service line. This role ensures that products meet the highest standards of craftsmanship, durability, and compliance while driving continuous improvement across design, fabrication, and field operations. The Director will champion a culture of quality excellence and customer satisfaction throughout the organization.
Location Preference: We have a strong preference for candidates based in San Antonio, TX, Lexington, SC, Greater Chicago, or Greater Cleveland. However, we are open to highly qualified remote candidates who can commit to regular travel as needed.
Responsibilities
Quality Strategy & Leadership
Develop and implement a comprehensive quality strategy aligned with business goals and client expectations.
Lead and mentor the Quality team, fostering accountability and continuous improvement.
Collaborate cross-functionally with Project Management, Engineering, Design, and Supply Chain teams to align quality objectives and support new product introductions and process changes.
Manufacturing & Fabrication Quality
Develop and implement quality standards across three internal plants and multiple external manufacturing partners to ensure compliance with company specifications and regulatory requirements.
Monitor and audit production processes at internal and external facilities, identifying deviations and driving corrective actions to maintain consistent product quality.
Ensure compliance with structural integrity standards.
Process & Compliance
Maintain and improve Quality Management Systems (QMS) in line with ISO standards and industry best practices.
Ensure adherence to local building codes, electrical standards, and environmental regulations.
Supplier & Vendor Quality
In partnership with Field Partner Management (FPMG) and Supply Chain, establish and maintain supplier/vendor quality programs, including qualification, performance reviews, and continuous improvement initiatives for field partners and external manufacturing partners.
Collaborate with procurement to ensure material consistency and reliability.
Field Installation & Customer Experience
Implement quality checks for installation teams to ensure flawless execution and brand consistency.
Drive initiatives to reduce rework, improve timelines, and enhance client satisfaction.
Continuous Improvement
Utilize Lean, Six Sigma, or similar methodologies to optimize processes and reduce defects.
Lead root cause analysis and corrective/preventive action processes for quality issues, ensuring timely resolution and documentation.
Metrics & Reporting
Define and monitor KPIs such as defect rates, on-time delivery, and customer satisfaction scores with action plans to strengthen underperforming areas.
Provide regular quality performance reports to senior leadership.
Qualifications
Bachelor's degree in Engineering, Operations, Quality Management, or equivalent work experience preferred; Master's degree or MBA a plus.
10+ years of experience in quality management, with at least 5 years in a leadership role within a manufacturing environment.
Strong knowledge of ISO standards, QMS, and regulatory compliance.
Experience with Exterior Signage, Architectural elements, and Interior Branding projects preferred.
Lean Six Sigma certification or equivalent strongly desired.
Ability to manage quality across design, production, and installation phases.
Travel
This role will travel due to the need for in-person interaction with employees, customers, field partners, and/or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines.
Why Work With Us
Supportive & Friendly Culture
Manage national accounts for Fortune 500 companies
Medical, Dental, Vision insurance coverage options
Flexible Spending & Health Savings Accounts (HSA) with company contribution to HSA
Company paid Life Insurance
401k with competitive Employer Contribution
Company paid Short/Long Term Disability Insurance
Generous Paid Time Off program + Holidays
Career Growth Opportunities and Career Mapping
Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
Pay Range
$130,000- $155,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.
eeo/mfdv
#LI-REMOTE
$130k-155k yearly Auto-Apply 3d ago
Quality Management Specialist (Remote NC)
Vaya Health 3.7
Remote job
LOCATION: Remote - preference for incumbents that live in North Carolina or within 40 miles of the NC border. This position requires travel as needed.
GENERAL STATEMENT OF JOB
Under the supervision of the Customer Service Quality Manager, the Quality ManagementSpecialist resolves member and provider grievances/complaints, processes incident reports, conducts Unlicensed Alternative Living Site Reviews, assists with Home and Community Based Service (HCBS) Assessments, assists with NC Treatment Outcomes and Program Performance System (NC TOPPS) Surveys, completes any needed health/safety site visits and completes provider investigations as requested for Quality Management.
The position is responsible for resolving grievances and complaints received by Vaya Health by or on behalf of any member/recipient who is dissatisfied with a Vaya contracted provider, a Vaya employee, or any aspect of Vaya or it's service delivery system. This is accomplished by processing complaint and grievance reports, coordinating resources, and communicating with all relevant parties throughout the grievance/complaint resolution process in a manner that is timely, thorough, fair, impartial, consistent, and compliant with applicable laws, rules and regulations. The position is responsible for ensuring all regulatory and accrediting guidelines/requirements are upheld throughout the resolution process.
The position is responsible for reviewing incidents submitted into the Incident Response Improvement System (IRIS), Back-up staffing reports, and QM-11 reports submitted by providers in Vaya's network. The position provides technical assistance and support to ensure all reporting requirements are met related to incidents and may include document preparation, records requests and meeting facilitation. In addition, the position monitors Provider sites within the Vaya Health provider network receiving reimbursement for service provision under Medicaid, the Innovations waiver, and state funding. The position monitors the remediation of areas of non-compliance to ensure adherence to all applicable rules, regulations, and best practice models and to ensure the health and safety of persons receiving services. This position will also provide back up oversight and suport to NC TOPPS and HCBS activities when the designated primary staff person is out on leave. The position will also complete any investigations or health/safety reviews as assigned. The individual must be knowledgeable about Vaya's internal processes as well as providers, services, and stakeholders throughout the public behavioral health and intellectual/ developmental disabilities (IDD) system.
ESSENTIAL JOB FUNCTIONS
Grievance, Complaint, Incident, Health & Safety Response and Reviews:
This position will support Provider Quality Operations and Customer Service Quality. Support of these operations may be accomplished through various activities like those listed below, and although day to day work may include activities related to these items this is not a limited list. At the manager's and director's discretion activities may be divided among the incumbents which may lead to some incumbents completing some of these tasks more than others, but all incumbents must be cross trained and able to complete all items. Activities may include, but are not limited to:
Member/Recipient/Provider Grievance/Complaint Resolution
The incumbent is responsible for managing assigned complaints and grievances by ensuring the concern of the individual is properly acknowledged, documented, and addressed to work toward informal resolution by:
Answering questions from members, recipients, stakeholders, or others about the complaint/grievance process
Timely resolving complaints and grievances through the following activities:
Phone interviews with the filer and person(s) who have a legitimate role in the issue to be resolved (i.e. staff, legal guardians, providers, care managers, etc.). to obtain additional information or clarification;
Consultation with Vaya staff, licensed clinicians, and subject matter experts
Provider record/information request and record review
Maintain timely responses to inquiries regarding grievances and complaints
Provide recommendations and direction to both service providers and members in an attempt to eliminate repeated grievances of a similar nature
Provide feedback to providers regarding written responses to grievances and complaints
Recognize grievances and complaints that include health and safety issues that need to be immediately addressed by accurately depicting the situation in a case staffing to the CMO
Recognize health and safety issues may require investigation including; but not limited to, an on-site review to ensure any Vaya members in service locations are safe.
Incident Report Review, Tracking and Technical Assistance
The incumbent reviews incident reports from all Vaya provider agencies within the catchment area and incident reports from provider agencies that have Vaya enrollees who receive services outside Vaya's catchment area. IRIS is a mandated electronic system for provider and LME/MCO to document the occurrence of Level II and III incidents. Incident review and response includes the following:
Ensure the incident report is complete and has accurate information, request any additional or missing information
Evaluate the cause/prevention section and provide technical assistance to the provider when standards for future prevention are not met
Evaluate the likeliness that the incident will be in the media and alert the CMO
Tracking and trending of incidents; report any trends of concern to CIRC. In addition, this position is also responsible for completing the following incident report related activities:
Track and trend back-up staffing reports and compile and prepare data for quarterly reporting as needed
Track and trend QM-11 (level 1 incident) reports
Health/Safety Reviews including any Site Review
Monitoring activities for AFL Site Reviews
Use a standardized tool (checklist) for initial AFL site reviews and annually thereafter
Ensure the site has met HCBS standards and approval
Medication review
Review the site for Health and Safety concerns that are specific to the member/recipient
Inform/educate the Provider about Vaya procedures for monitoring of existing and new AFL homes
Completion and delivery of all written findings to the Provider, and follow up on all deficiencies
Assess sites for health/safety when required from grievances/complaints as part of investigations
Investigations:
Assisting with On site investigations completed by any Quality Management Team
Complete assigned investigations related to grievances/complaints or health/safety requests
Complete Report of Findings
Complete Plans of Correction for Out of Compliance noted in Report of Findings
Communicate with Providers related to investigation and outcomes
Communicate with grievant/complainant/stakeholders as required for investigations
Additional Tasks:
Provide Backup to HCBS Provider Self-Assessment Review and Approval Process including:
Upon submission, process and ensure Provider Self-Assessments are complete, accurate and meet criteria for HCBS standards, provide information and technical assistance to providers in response to incorrect or missing information.
Provide Back up to NC TOPPS Activities to comply with state requirements including:
Respond to NC TOPPS email inquiries, answer questions from providers or provider staff about NC TOPPS requirements, provide technical assistance to providers or provider staff on NC TOPPS.
KNOWLEDGE OF JOB
Ability to develop practical, thorough, and creative solutions to complex problems
Ability to conduct data analysis and recognize trends is essential
Ability to effectively communicate trends within Vaya to address potentially serious issues is required
Ability to actively listen to grievances and complaints while maintaining a positive outlook and attitude with members, co-workers, and stakeholders
Ability to work remotely (from home) with little supervision and function as a self-starter
Flexible worker who readily accepts assigned tasks, manages unfamiliar situations, and searches for every opportunity to help the team
Excellent time management skills, including the ability to manage competing priorities and to complete tasks in a timely and accurate manner
Highly productive and motivated individual who takes pride in a job well done, demonstrates initiative and is committed to self-accountability
Strong attention to detail and extreme precision and accuracy
Ability to work collaboratively with individuals at all levels and with varying backgrounds both within and outside of Vaya and build strong working relationships
Strong organizational skills with the ability to multi-task
Ability to manage constant transformation and adapt to changing mandates from regulatory authorities as well as Vaya executive leadership
Ability to maintain the confidentiality of sensitive information in accordance with applicable laws, policies, rules and regulations
Ability to problem-solve and provide practical, thorough, and creative solutions to work tasks
Ability to learn, interpret independently, and apply a variety of complex policies and procedures
Good working knowledge and proficiency in Adobe and Microsoft Office 365 products (Word, Excel, Outlook, PowerPoint, Teams, Visio, SharePoint, etc.)
Familiarity with Navex software products (PolicyTech, EthicsPoint) a plus
Thorough knowledge of how to use standard office equipment, including printers, scanners, and fax machines
Knowledge of North Carolina's public behavioral health and I/DD system, including Vaya providers, services, and stakeholders, preferred
Ability to work independently is essential
Ability to research multiple Electronic Records Systems -Ability to understand claims data
Ability to understand both physical and behavioral health diagnoses
Ability to synthesize information gathered in the grievance process to write a succinct resolution letter
Ability to interact with team while performing grievance resolution lead duties in a respectful manner
Ability to use critical thinking skills, work independently with little or no direction, demonstrate initiative, and function as a self-starter
Ability to develop practical, thorough, and creative solutions to complex problems
EDUCATION & EXPERIENCE REQUIREMENTS
High school diploma or GED required. Bachelor's degree in a Human Services field preferred. Must have
A minimum of two years of experience in quality management, data collection and analysis is required, preferably within a behavioral health organization
OR
a minimum of two years of experience providing care and/or customer service in an acute care, physical health, physician and/or hospital setting.
The Tailored Plan does not require NC Residency for this role; however, it is the preference of Vaya and the Quality Management department that incumbents of this role fall within the guidelines of NC Residency Requirement per the Tailored Plan and reside in North Carolina or resides within 40 miles of the North Carolina border.
Preferred work experience:
Meeting the requirements of being a Qualified Professional per 10A NCAC 27G .0104 preferred.
Preferred licensure/certification:
National Certified Investigator & Inspector Training and Certification is preferred.
PHYSICAL REQUIREMENTS
Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
Mental concentration is required in all aspects of work.
RESIDENCY REQUIREMENT: Prefer incumbent reside in North Carolina or within 40 miles of the North Carolina border.
SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.
DEADLINE FOR APPLICATION: Open until filled
APPLY: Vaya Health accepts online applications in our Career Center, please visit ******************************************
Vaya Health is an equal opportunity employer.
$40k-53k yearly est. Auto-Apply 43d ago
Quality Improvement Specialist (Full-time Remote, North Carolina Based)
Alliance 4.8
Remote job
The Quality Improvement Specialist plans and executes organization-wide improvement projects in order to improve organizational performance and promote efficient use of resources through effective design, measurement and analysis of key clinical and operational processes. Applies statistical techniques, root cause analysis, Lean, Six Sigma, and other process improvement tools and techniques with subject matter experts to drive effective interventions and track the implementation of those interventions. The Quality Improvement Specialist will manage several projects simultaneously.
This position is full-time remote. Selected candidate must reside in North Carolina. Occasional travel for onsite meetings at the Home office (Morrisville, NC) may be required.
Responsibilities and Duties
Manage interdepartmental projects to achieve quality targets-
Form a team of experts required for effective completion of the project, documenting the projected resources, dates, and goals
Develop and adhere to a timeline and list of tasks and resources should be generated that will describe the project in detail and plot important dates, meetings, and prospective finish
Prepare and present project reports on a regular basis to the Project Team, Executives, and the Board of Directors
Conduct regular meetings with team members to discuss the status of the project and also to make necessary changes and improvements to achieve the desired results
Motivate and influence staff assigned to the project in order to accomplish task(s) successfully Statistics, Sociology, Economics, Public Health, Business Administration, Organizational Development, Psychology or related social science
Identify and promptly address any problems that may pose a risk to achieving the desired outcome of the project within the time and budget constraints
Create and deliver presentations and trainings to variety of internal and external stakeholders as needed
Identify the root causes of quality issues to ensure the problem is well defined and can be addressed
Leverage lean concepts to identify nonvalue-added elements and activities, and are able to use quality tools to identify failure points in processes
Conduct process mapping exercises, design effective data collection plans, understand sources of performance variation, and communicate these principles effectively to a broad audience
Define success targets based on internal and external requirements as well a well thought out business case
Effectively measure the key output variables to ensure all performance changes are accurately assessed
Conduct statistical analysis of initial and repeat measures to evaluate efficacy of interventions and to improve approach to successfully resolving root cause as needed
Design appropriate sampling plans and measurement systems to assess process capability and overall system performance
Evaluate validity and accuracy of data sources to draw appropriate conclusions
Analyze changes in performance to determine the impacts of interventions
Perform any required data analysis to evaluate performance gaps
Prepare comprehensive reports to ensuring adequate documentation and methodology to support findings and recommendations
Design and lead the implementation of effective interventions to drive improvement
Generate and evaluate solution ideas using Lean methodologies to reduce and prevent waste
Develop plans for implementing proposed improvements, including conducting pilot tests or simulations, and evaluate results to select the optimum solution
Develop a sustainable monitoring process and procedure that will ensure long-term success
Verify reduction in failures due to the targeted root cause
Ensure that all staff involved in the improvement efforts are trained to sustain the improvements and have a robust monitoring plan to detect future performance issues
Knowledge, Skills, & Abilities
Advanced Project Management skills
Advanced Quality Improvement Methodologies (Lean, Six Sigma, Kaizen, etc.)
Advanced Data Collection & Analysis skills
Advanced Microsoft Applications (Excel, Word, PowerPoint etc.) skills
Advanced Communication Skills
Advanced Collaboration Skills (problem-solving, mediation, conflict resolution and teamwork)
Knowledge and experience with NCQA and HEDIS measurements
Medicaid Experience
Financial management skills
Minimum Education & Experience
Bachelor's degree and five (5) years of experience leading project teams focused on large-scale quality improvement efforts and/or experience gathering, editing, and analyzing data for social and economic research;
or
Master's degree and three (3) years of experience leading project teams focused on large-scale quality improvement efforts and/or experience gathering, editing, and analyzing data for social and economic research.
Special Requirement
Certification as a Lean practitioner and/or Six Sigma Black Belt is required within eighteen (18) months of employment
Salary Range
$68,227 -$86,990/ Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
$68.2k-87k yearly 31d ago
Quality Improvement Outreach Specialist
Wellsense Health Plan
Remote job
It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.
Job Summary:
The Quality Improvement Outreach Specialist supports quality improvement initiatives through member-focused outreach and engagement focused on closing quality gaps in care and improving health outcomes. This role conducts proactive outreach to members for all lines of business to encourage completion of recommended preventive screenings and chronic care services. As a key member of the Quality team, this position plays a vital role in improving HEDIS, Stars and other quality measure performance and advancing overall member health through culturally competent education, coordination, and engagement.
Our Investment in You:
· Full-time remote work
· Competitive salaries
· Excellent benefits
Key Functions/Responsibilities:
· Perform outreach calls to members with quality gaps in care
· Provide education, motivational support, and scheduling assistance to help close identified care gaps and improve quality outcomes
· Follow up with members requiring support in taking steps to close care gaps
· Document outreach activities, tracks progress and results and supports reporting for quality campaign and initiatives
· Evaluate Health Related Social Needs that may impact the member's ability to access needed services
· Collaborate with internal teams to ensure coordinated member support
· Meet quality and timeliness standards to achieve individual and departmental performance goals
· Maintain current knowledge of quality measures and best practices
· Ensure compliance with all state and federal regulations for activities performed
· Participate in quality improvement activities and cross-department meetings, supporting discussions and reporting as needed
· Develop and maintain policies & standard operating procedures of processes to maintain compliance
· Support programs and clinical best practices with the objective of improving health outcomes, preventing hospital readmissions, and promoting health and wellness activities
· Other duties as assigned
Qualifications:
Education Required:
· Associate degree in nursing or post high school nursing diploma
Education Preferred:
· Bachelor's or Master's Degree in healthcare or related field
Experience Required:
· 2 years of experience as a practicing nurse in a hospital/healthcare setting or performing direct member outreach
Experience Preferred/Desirable:
· 2+ years of experience in health insurance field
· 2+ years of experience in quality improvement
Required Licensure, Certification or Conditions of Employment:
· Successful completion of pre-employment background check
Competencies, Skills, and Attributes:
Required :
· Strong proficiency in use of office equipment including copier, fax machine, scanner, and telephones
· Strong PC proficiency in word processing, spreadsheet, and database software
Preferred:
· Advanced PC proficiency
Professional Competencies:
Required:
· Effective collaborative and proven process improvement skills
· Strong oral and written communication skills; ability to interact within all levels of the organization
· Demonstrated commitment to excellent customer service
· Knowledge and understanding of current trends in healthcare
· Aptitude for aligning process, projects, and people to meet business goals in cross-functional team settings
· Health care payer business knowledge including processes and operational data and functions that support the business
· Maintain confidentiality and privacy
· Capable of investigative and analytical research to make decisions and recommendations based on available information
· Independent and sound judgment with good critical thinking skills
· Knowledge of managed care, utilization management, and quality management
· Establish and maintain working relationships with health care providers, members, and coworkers
· Practice interpersonal and active listening skills to achieve customer satisfaction and departmental communication standards
· Ability to Interpret policies, programs, and guidelines
· Establish and maintain working relationships in a collaborative team environment
· Organizational skills with the ability to prioritize tasks and work with multiple priorities
· Maintains current knowledge of State, Federal and other applicable regulatory/accrediting agency requirements as they apply to department functions
Compensation Range
$74,000 - $107,000
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensure as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, WellSense offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Note: This range is based on Boston-area data, and is subject to modification based on geographic location.
About WellSense
WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees
Are you passionate about
improving
the quality of healthcare?
Are you ready to
leverage your talents
to make healthcare better for everyone?
Do you want the opportunity to
give back
to your community?
Do you want to have
fun at work
?
Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!
SummaryUnder the supervision of the Director, the Quality Improvement Specialist (QIS) supports the Centers for Medicare & Medicaid Services (CMS) Quality Innovation Network-Quality Improvement Organization (QIN-QIO) Program with a primary focus on infection prevention, patient safety, and Healthcare-Associated infection (HAI) reduction in hospital and other healthcare settings. The QIS provides hands-on technical assistance and quality improvement (QI) support to healthcare providers-primarily hospitals-by advancing evidence-based infection prevention practices aligned with CMS priorities.
The QIS collaborates with clinical and quality leaders to assess infection prevention performance, conduct root cause analyses related to HAIs and safety events, and co-develop Quality Action Plans (QAPs) targeting infection prevention, antimicrobial stewardship, and regulatory compliance. This role is instrumental in supporting hospitals through surveillance improvement, implementation of CDC-recommended practices, and sustainable infection prevention strategies via onsite visits, virtual coaching, and educational outreach.Core Competencies and Responsibilities / Provider Engagement and Relationship Management
Serve as the primary point of contact for assigned hospitals and healthcare providers to promote participation in infection prevention-focused quality improvement initiatives and secure Provider Service Agreements.
Build and maintain collaborative relationships with infection preventionists, quality leaders, nursing leadership, and frontline staff to support sustained engagement in HAI reduction efforts.
Communicate complex infection prevention, patient safety, and regulatory concepts clearly through meetings, presentations, teleconferences, and written materials.
Refer specialized infection prevention inquiries appropriately and collaborate with supervisors and internal subject-matter experts as needed.
QI and Technical Assistance
Apply evidence-based QI methodologies to assess infection prevention programs, conduct root cause analyses of HAIs and safety events, and deliver technical assistance aligned with CMS infection prevention goals and metrics.
Support hospitals in implementing and strengthening CDC-recommended infection prevention practices, including standard and transmission-based precautions, device-associated infection prevention, and environmental infection control.
Develop customized Quality Action Plans (QAPs) focused on reducing HAIs (e.g., CLABSI, CAUTI, SSI, C. difficile), improving surveillance accuracy, and enhancing compliance with regulatory requirements.
Collaborate with internal teams and external stakeholders to implement sustainable infection prevention and patient safety interventions.
Deliver education, training, and resources related to infection prevention, HAI surveillance, outbreak response, and quality improvement strategies.
Data and Reporting
Analyze infection-related clinical and operational data to identify performance gaps, interpret trends, and guide hospitals in implementing targeted infection prevention and safety strategies.
Provide tailored technical assistance related to HAI surveillance, data validation, and performance improvement using CMS- and CDC-aligned measures.
Support accurate and timely documentation of infection prevention activities, site visits, provider communications, and outcomes using HSAG and CMS-approved systems.
Professional Development and Compliance
Maintain current knowledge of infection prevention science, QI methodologies, and patient safety best practices through ongoing professional development.
Stay up to date on infection prevention guidelines, surveillance requirements, and regulatory updates from CMS, CDC (including NHSN guidance), The Joint Commission, and other relevant agencies.
Project Execution and Team Collaboration
Manage multiple infection prevention-related initiatives, deadlines, and deliverables with strong organization and accountability.
Contribute to the development of infection prevention tools, educational materials, reports, and technical guidance in collaboration with multidisciplinary teams.
Adapt strategies and technical assistance approaches in response to evolving CMS priorities, regulatory updates, and emerging infection prevention challenges (e.g., outbreaks, novel pathogens).
Occasionally work extended hours to meet project or regulatory deadlines.
Other Qualifications
Working knowledge of Microsoft Office, SharePoint, or similar productivity and customer relationship management (CRM) systems is preferred.
Strong written and verbal communication skills, including experience delivering infection prevention education, conducting training, and engaging with providers via phone and email.
Demonstrated commitment to infection prevention, patient safety, improving healthcare quality, safety, and outcomes for Medicare beneficiaries.
Detail-oriented with strong initiative, sound judgment, and the ability to manage multiple priorities independently.
Education and Experience Requirements
Bachelor's degree required; Master's degree preferred (e.g., Public Health, Nursing, Healthcare Quality, or related field).
Minimum of five (5) years of experience in a healthcare setting.
Infection prevention experience or certification (e.g., CIC) strongly preferred.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).
HSAG is an EEO Employer of Veterans protected under Section 4212.If you have special needs and require assistance completing our employment application process, please feel free to contact us.
EOE M/F/Veteran/Disability
$65k-87k yearly est. Auto-Apply 14d ago
Manager, Quality and Manufacturing
Hello Heart 3.9
Remote job
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke - the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association's Innovators' Network and CVS Health Point Solutions Management platform. Visit ****************** for more information.
About the Role:
As Manager, Quality and Manufacturing, you will own both quality engineering and manufacturing engineering functions for our hardware products. You will ensure production readiness, product quality, process capability, and smooth issue resolution from prototype through mass production.
Reporting into our Senior Director, Product and Manufacturing Operations, you will collaborate closely with suppliers, engineering, program management, and operations teams. You will create the structure, tools, and processes that enable consistent, high-quality manufacturing outcomes.
Responsibilities
Validate manufacturing readiness for NPI builds, including tools, fixtures, process flow, and documentation
Partner with engineering teams on DFM and DFA reviews, qualification testing, and readiness milestones
Create and maintain quality control plans across IQC, IPQC, and OQC processes
Define and implement manufacturing process controls, test requirements, and build validation plan
Lead structured root cause analysis using 8D, 5 Why, and Fishbone methodologies
Drive corrective and preventive actions and verify long-term effectiveness
Conduct line audits, capability studies (Cp and Cpk), and SPC monitoring to assess process health
Monitor yields, reduce defects, and drive continuous improvement across production lines
Assess supplier capability and lead onsite production reviews and factory evaluations
Define incoming inspection criteria, sampling plans, and supplier quality alignment
Maintain detailed build documentation, quality dashboards, and audit reports
Qualifications
7+ years of experience in quality engineering, manufacturing engineering, or a related hardware-focused discipline
Hands-on experience with production lines, fixtures, test equipment, and hardware manufacturing processes
Strong understanding of quality systems including ISO 9001, ISO 13485, PFMEA, SPC, and Six Sigma
Proven experience leading root cause analysis and driving corrective actions
Experience working with contract manufacturers and suppliers, preferably in Asia
Strong analytical skills with the ability to interpret yield trends, SPC data, capability studies, and defect data
Excellent communication skills with the ability to present findings and recommendations
Experience supporting NPI builds and high-volume product ramp is preferred
Familiarity with reliability testing and environmental qualification is preferred
Knowledge of hardware system integration spanning mechanical and electrical components is preferred
Experience with DOE, process optimization, or Lean Manufacturing is preferred
Mandarin language proficiency is a plus
The US base salary range for this full-time position is $140,000.00 to $160,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.
$140k-160k yearly Auto-Apply 36d ago
Manager, Regional Quality (Southwest)
Refresco Careers
Remote job
(This role will be remote-based in the Dallas / Ft. Worth area. Travel is 50% plus)
Make a Difference in YOUR Career!
Our vision is both simple and ambitious: to put our drinks on every table.
We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.
Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.
Stop and think: how would YOU put our drinks on every table?
Summary:
The Manager of Regional Quality oversees the quality assurance for the assigned region with responsibility for total product/package quality, cost management, safety, compliance, GMPs, and executing all Quality Assurance protocols to ensure Plant Quality objectives are met.
Essential Functions:
Responsible for direct management of all Quality Assurance associates.
Responsible for ensuring Food Safety and Food Quality policies and procedures are adhered to including but not limited by SQF Code, CFIA, HACCP, Refresco Quality and any customer quality requirements.
Responsible for direct management and utilization of laboratory (analytical and microbiology), water treatment, syrup blending, sanitation, microbiological equipment, raw materials, and all quality processes.
Optimize resources while ensuring raw materials and finished product meet specifications and manufacturing standards and in accordance with FDA, CFIA, GMP's, HACCP, and all other governmental policies, procedures, and regulations.
Oversee daily Quality Assurance inspections to ensure all products are meeting compliance.
Write, update, and maintain SOP's (Standard Operating Procedures) for the Quality Assurance Program.
Champion internal audit process through continuous improvements, shared best practices, and teamwork.
Leads the development and implementation of Food Safety Fundamentals, the Food Safety Plan and Food Quality Plan.
Oversee development, implementation, review and maintenance of SQF program.
Communicate to relevant personnel all information essential to ensure the effective implementation and maintenance of SQF.
Responsible to ensure that all SQF documents are safely stored, maintained and accessible.
Responsible for departmental non-conformances and implementation of corrective action ensuring all corrective actions are documented and outstanding actions closed in timely manner.
Ensure compliance to all OHSA and environmental regulatory and corporate standards. Investigate and identify root causes of any non-compliance.
Accountable for a safe working environment through the development of strategies focused on accident reduction as well as energy and waste minimization.
Oversee effective deployment of human resources throughout the department and ensure the correct administration of the collective Bargaining Agreement.
SQF Practitioner for the Calgary facility.
Leadership Responsibilities & Competencies:
Manager
Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination.
Provides training, direction and instruction and conducts performance evaluations.
Provides guidance and training on work standards and expected outcomes.
Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations.
Competencies:
Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.
Required Skills:
Experience in Food/ Beverage Manufacturing preferred
Proficient in Excel, Word, SAP and Power Point
Ability to analyze and solve problems, results oriented
Organized and detail oriented, adaptable to change
Excellent interpersonal and communication skills, verbal and written
Education and Experience:
BS Degree or Engineering preferred.
Minimum 5 years of direct management experience in Quality within a manufacturing environment
SQF Practitioner certification preferred.
Have completed HACCP training and be experienced in implement and maintain HACCP based Food Safety plans.
Quality Assurance management systems, food safety and security standards, and governmental regulatory relating to the food / beverage industry
A Career with Refresco
Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.
Refresco offers a competitive salary and comprehensive benefits, which include:
Medical/Dental/Vision Insuranceâ¯â¯â¯
Health Savings Accounts and Flexible Spending Accountsâ¯
Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
Short-term disability and long-term disabilityâ¯â¯
Pet Insuranceâ¯
Legal Benefitsâ¯
401(k) Savings Plan with Company Matchâ¯
12 Paid Holidays
Vacation Days and Paid Sick Time Offâ¯Days
Well-being Benefit
Discount and Total Reward Programsâ¯
Join Refresco TODAYâ¯and enjoy a rewarding CAREER!â¯â¯
Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc.⯠Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.â¯
Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.â¯
Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.
$61k-101k yearly est. 19d ago
Head of QA
Yuno
Remote job
Remote, Latam, Full Time, Leadership Role, +8 years of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.
Shape your future with Yuno!
We are Orchestrating the best high-performing team!If you are a QA Manager passionate about innovation, leadership, and building high-quality software solutions, joining Yuno will allow you to transform your vision into real high-impact results. You will play a key role in ensuring product excellence, driving quality strategies, and leading a talented global QA team to support our rapid global expansion.
Your challenge at Yuno
* Lead and mentor the global QA team (manual, automation), fostering growth, collaboration, and best practices.
* Define and implement QA strategies, standards, and processes across the organization.
* Design, maintain, and evolve testing frameworks, ensuring full integration with CI/CD pipelines.
* Collaborate with Engineering, Product, and DevOps teams to ensure quality across the full development lifecycle.
* Monitor and report quality metrics, ensuring transparency and continuous improvement.
* Drive test automation initiatives to increase efficiency, reliability, and scalability of test coverage.
* Manage test planning, execution, and reporting for different release cycles (regression, integration, performance, security).
* Ensure proper documentation of test plans, cases, defects, and incidents.
* Identify risks proactively, escalate critical issues, and provide solutions that balance speed and quality.
Promote a culture of excellence, accountability, and continuous improvement in QA practices.
* Communicate technical matters in a clear and understandable way to both technical and non-technical stakeholders.
* Log and categorize all client interactions and incidents accurately, contributing to an organized and searchable knowledge base.
* Collaborate closely with Product, Engineering, and Implementation teams to resolve escalated issues and share insights for process improvements.
* Suggest enhancements to monitoring workflows, operational processes, and client communication strategies.
* Participate in on-call duties, incident reports, and post-mortem analysis to drive continuous improvement.
* Ensure key performance metrics (SLAs, CSAT, Time to Solve) are consistently met and support queues are well-managed.
Skills you need
Minimum Qualifications
* Bachelor's degree in Computer Science, Software Engineering, or related field.8+ years of experience in QA and test automation, with at least 3 years leading QA teams.
* Proven track record in defining and executing QA strategies in fast-paced, high-growth companies.
* Strong knowledge of automation frameworks and tools (Selenium, Appium, JMeter, Webdriver.io, Cypress, etc.).
* Experience with CI/CD pipelines and tools (Jenkins, GitHub Actions, GitLab CI, etc.).Programming/scripting experience (Java, Python, JavaScript, or similar).Experience working in Agile/Scrum environments.
* Excellent communication skills, with ability to engage both technical and business stakeholders.
* Fluency in English.
Preferred Qualifications
* Familiarity with monitoring tools (DataDog, New Relic, etc.)
* Certifications (ISTQB, CSQA, or similar.)
* Previous experience in the payments or fintech industry.
What we offer at Yuno
* Competitive Compensation
* Remote work - You can work from everywhere!
* Home Office Bonus - We offer a one time allowance to help you create your ideal home office.
* Work equipment
* Stock options
* Health Plan wherever you are
* Flexible Days off
* Language, Professional and Personal growth courses
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$83k-119k yearly est. 60d+ ago
Quality Assurance Manager - Manufacturing, AS9100
Norsk Titanium
Remote job
Who is Norsk Titanium? What do we do? If you haven't heard our name in passing before, you will soon. Norsk Titanium is pioneering a new era of on-demand metal additive manufacturing that will revolutionize the raw material supply chain. We are the world's first and only OEM qualified supplier of additively manufactured structural titanium components. However, our focus doesn't stop at the aerospace industry. Our unique RPD™ process may be applied in the defense, space, oil and gas, and industrial markets. Our team is small, but our goals are big. Norsk Titanium scientists, engineers, and employees around the world are truly responsible for the future of metal; You could be part of the next industrial revolution!
What will Norsk Titanium do for you? At Norsk Titanium, we are committed to mutual growth and success. Our innovative team provides training and mentorship from global subject matter experts. We are committed to our employees: mind, body and soul. As such, we benchmark our benefits annually to ensure we offer industry leading benefits. Our compensation and benefits structure has been developed to attract the best and brightest in the industry. We offer both short-term (bonus) incentive plans and long-term (stock option) incentive plans, tuition assistance for continuing education, gym memberships, a generous 401k plan with Day 1 vesting and much more.
With NTi, you aren't a number, you're a valuable team member!
The Quality Assurance Manager successfully leads and manages NTi's US Quality Assurance function and promotes a culture of quality. This position assists in management of Quality Management System, AS9100 Compliance, ensuring RPD™ parts meet customer expectations and specifications, while leading and managing US QA team members.
Below is a summary of the role's responsibilities and requirements; please see the attached Job Description for more details.
In a typical day, your expertise:
Manages quality function and responsibility for production operations to ensure that products meet quality, integrity, functionality, and other specifications and requirements, as dictated by NTI's Quality Management System (QMS)
Leads, guides and provides strategic direction to the US Quality Assurance team in complex or difficult situations, removes obstacles, assigns appropriate resources and interfaces with other functions to assist with issue resolution
Collaborates globally with cross-functional departments and roles to draft acceptable quality standards
Demonstrates proactive initiative and ensures effective collaboration with Production, Operations, Supply Chain, and design-engineering teams across sites, enhancing the robustness and the operational readiness of the US facilities
Assists in the development and implementation of quality standard for RPD™ materials
Assists value stream owners with quality control documentation such as checklists, logs, SOPs, work instructions, and reports for effectiveness, accuracy, and relevance
Periodically reports status of quality control and operations to executive leadership and, when required, regulatory agencies
Ensures that internal and external quality assurance procedures adequately evaluate products and processes, including submissions to regulatory authorities; develops and implements required modifications
And performs other duties and responsibilities as required for the successful operation of business
(This position will have access to technology and/or software source code that is subject to U.S. export controls. U.S. person as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3))
We're thrilled to find candidates with:
Bachelor's degree in engineering or related industrial, scientific, or business field, required
Demonstrated experience of quality control standards and methodologies to include ISO, Six Sigma, etc.
5-10 years of quality management-related experience
Thorough understanding of manufacturing, preferably in a startup or high growth environment
Intermediate computer proficiency, including MS Suite
Experience in ISO standard certification; AS9100 preferred
Excellent written and verbal communication skills, including fluent mastery of English language
And a keen understanding of Lean Manufacturing principles
Other competencies critical to success include:
Proactive, self-driven and eager to learn
Ability to work collaboratively with others
Strong combination of technical, leadership, interpersonal, and communication skills
Ability to handle several tasks simultaneously
Ability to read and apply Standard Operating Procedures, Standard Work and Work Instructions
Excellent written and verbal communication skills, including fluent mastery of the English language
Willingness to adhere to and promote the NTi values
Physical Requirements:
The ability to sit, stand or walk for 8 or more hours daily
The ability to access and navigate each department at the organization's facilities
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to feel objects, tools and controls, to operate a computer and telephone keypad
The noise level in the work environment is usually low to moderate
While the physical demands described above are generally representative of those that must be met by an employee to successfully perform the essential functions of this role, reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Norsk Titanium is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to
HR_********************
or call ************** and let us know the nature of your request and your contact information.
Anticipated Hiring Timeline: Immediately
Relocation: Available (Plattsburgh will welcome you warmly!)
Remote Work: Unavailable (Our magic happens onsite!)
Sponsorship: Unavailable
(This position will have access to technology and/or software
source code that is subject to U.S.
export controls. U.S. person as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3))
Equal Employment Opportunity Norsk Titanium is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, national origin, age, disability, medical condition, genetic information, marital status, military or veteran status, status as a victim of domestic violence or other protected category under applicable law.
The Know Your Rights poster is available here: "Know Your Rights: Workplace Discrimination is Illegal" Poster
The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted
Not ready to apply? Submit your information for future consideration here: *************************
The Know Your Rights poster is available here: "Know Your Rights: Workplace Discrimination is Illegal" Poster
The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted
Not ready to apply? Submit your information for future consideration here: *************************
External Recruiters: Our competent recruitment team has this role covered; we are not accepting resumes or assistance from third parties at this time.
$67k-101k yearly est. Easy Apply 13d ago
Quality Control Manager
Barnard Construction Company, Inc. > Working Here > Current Openings > Job Listingsbarnard Construction Company 4.2
Remote job
Barnard Construction Company, Inc., based in Bozeman, Montana, is a heavy-civil construction company with projects underway across North America. Barnard is ranked by
Engineering News-Record
, a leading construction industry periodical, as one of the nation's Top 400 civil contractors. We specialize in dam construction and rehabilitation, power transmission and distribution, tunneling, inland marine, oil, gas, utility, and sewer and water pipeline projects. We offer competitive salaries, profit sharing, 401(k)s, a generous health plan, annual bonuses, and challenging career opportunities with a financially solid company. Barnard's people are the reason for the success of the company. Our reputation attracts the highest quality personnel, people who are committed to producing projects that set a standard for excellence. At Barnard, we build the riskiest, most difficult, complex jobs we can find and we hire people who thrive on tough work and demanding opportunities.
Qualifications
Undergraduate degree in Engineering, Construction Management or related field. Equivalent experience in a construction-related position will also be considered.
Must be willing to travel and relocate. Project sites are located domestically and internationally, so relocation and/or travel are required.
Minimum of ten (10) years of experience of related CQC management construction projects.
In addition, must have at least 2 Federal Design Build Projects,
And served as the Construction Quality Control Manager on at least 2 projects with a construction value of $10 million or more.
Strong organizational and time management skills.
Good attention to detail, with the ability to recognize discrepancies.
Strong work ethic - Willing to do what it takes to get the job done.
The ability to work independently as well as part of a team.
The ability to freely access all points of a construction site in wide-ranging climates and environments.
Responsibilities
Develops, maintains, and verifies implementation of the Quality programs for the Project, together with oversight of the implementation of programs/plans for the direct hire work and Sub-Contractor.
Manages and coordinates Quality activities associated with field engineering field procurement, construction, testing, and commissioning within the Project scope.
Maintains client liaison and communication for Project's quality activities, as directed by the Project Manager.
Reviews, audits and surveys Quality activities across the Project direct hire execution and Sub-Contractors and advises and reports to management quality problems and progress within the Project.
Equal Opportunity Employer Veterans/Disabled, E-Verify Employer
#mon
$70k-97k yearly est. Auto-Apply 60d+ ago
Coordinator, Utilization Management
Corrohealth
Remote job
About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
About this position:
Title: Coordinator, Utilization Management
Location: Remote within US ONLY (equipment provided, work must be done within the US only)
Required Schedule: Full-time shifts from 8:00 AM to 5:00 PM EST (Sunday - Thursday or Tuesday - Saturday) some holiday coverage required.
Hourly Salary: $19.00 - $20.00
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.
About this position:
Title: Coordinator, Utilization Management
Location: Remote within US ONLY (equipment provided, work must be done within the US only)
Required Schedule: Full-time shifts from 8:00 AM to 5:00 PM EST (Sunday - Thursday or Tuesday - Saturday)
we cannot guarantee preferred shift and
some holiday coverage required.
Hourly Salary: $19.00 - $20.00
Responsibilities:
Manage the Authorization process end to end, from initial notification, entry and submission of required information, follow up all the way to determination and discharge.
Maintain detailed documentation of the record in the EMR system, in the internal CorroHealth system and in the Health Payer portals.
Verify correct eligibility and benefits for patients.
Act as a liaison between the hospital staff and the Health Payer to facilitate information sharing and successful process completion within allocated timeframe.
Review timely filing guidelines regarding the utilization management process.
Track and follow up with payers on pending authorizations to ensure timely responses.
Contact payer to elicit further information regarding status, decisions and remove hurdles in the processing.
Identify and escalate issues that may result in delays or denials.
Manage assigned workload of accounts through timely follow up and accurate record keeping.
Maintain compliance with HIPAA and other healthcare regulations.
Minimum Qualifications:
High School Diploma or equivalent. Associate degree in healthcare administration or equivalent preferred.
2 years of experience in hospital related billing/follow-up/healthcare setting/authorization field.
Knowledge of/experience working with managed care contracts
Experience working with customer support/client issue resolution management.
Strong understanding of medical terminology and insurance processes.
Experience working in EMR systems, Epic preferred.
Excellent communication and organization skills.
Strong multi-tasking skills, working in a face paced environment.
Proficiency with MS Office and web systems.
What we offer:
Hourly pay: $19.00 - $20.00 (firm)
Remote within US ONLY
Equipment provided
Medical/Dental/Vision Insurance
401k matching (up to 2%)
PTO: 80 hours accrued, annually
9 paid annual holidays
Life Insurance
Short/Long term disability options
Tuition reimbursement
Professional growth and more!
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
$19-20 hourly Auto-Apply 3d ago
Quality Assurance Specialist
First Call Hospice 4.0
Remote job
So, you like working with a creative, dynamic team and making a difference?
Sometimes the grass is greener!
The mission of First Call Hospice, a locally owned agency founded in 1993, is to provide individualized quality hospice care to meet the unique needs of patients with a limited life expectancy. The primary goal of First Call Hospice is to enhance the quality of life when the quantity of life is limited.
Rated one of Sacramento's 2024 Best Places to Work, First Call Hospice is growing and looking for experienced, compassionate Quality Assurance Specialist to join our team!
JOB SUMMARY
The Quality Assurance Specialist is responsible for analyzing data integrity and consistency of documentation and assessment processes. This position will ensure appropriate ICD-9 - ICD-10 coding and sequencing and will work with clinical staff to clarify documentation and data integrity issues.
DUTIES & RESPONSIBILITIES
Prospectively reviews all assessments to ensure appropriateness, completeness, and compliance with federal and state regulations and organization policy.
Ensures appropriate ICD-9 - ICD-10 coding and sequencing as it relates to the patient's medical condition, including any co-morbidities.
Consults with appropriate clinical staff to clarify any data integrity issues and works with clinician to make appropriate corrections per organization policy.
Reviews visit utilization for appropriateness of care guidelines and patient condition; reports potential financial losses and/or underutilization to the clinical manager/designee.
Notifies Quality Assurance and Agency Managers of problematic trends as a result of documentation review.
Participates in Quality Improvement and Corporate Compliance activities as assigned.
Assists with other chart audit activities as assigned.
Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Active California RN or LVN license required
1-2 years of experience of hospice clinical, coding, or billing experience required.
Working knowledge of ICD-9/ICD-10 coding.
Knowledge of federal regulations and state licensure requirements.
Working knowledge of computer systems.
Licensed driver with automobile that is in good working order and insured in accordance with organization requirements.
Excellent coordination and communication skills.
Detail oriented and able to work with minimal supervision
Why First Call?
First Call Hospice is part of the Cornerstone Group with close to 80 agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team's dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best agency in the Greater Sacramento Area!
What makes us unique besides our culture of high performers and exceptional care? At First Call, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:
Celebration
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Customer Second
Ownership
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
$40k-74k yearly est. Auto-Apply 14d ago
Construction Quality Control Manager
Kina'Ole Foundation
Remote job
GY6 is a Small Business Administration-certified, Native Hawaiian Organization-Owned, 8(a) Small Business that provides services and solutions in the areas of Environmental Services, Information Technology Services, Healthcare Services and Professional and Technical Services to the Department of Defense and other Federal agencies.
GY6 is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit Native Hawaiian communities.
You will receive a comprehensive benefits package that includes:
Health insurance
Dental insurance
Life insurance
Professional training reimbursement
401K
Disability insurance
...and much, much more!
HGS is looking for a Construction Quality Control Manager (CQM) specifically for military fueling system projects to work remote.
Job Description: The CQM is responsible to ensure compliance with the requirements identified in the Performance Work Statement and the Contractor Quality Control Plan. The Quality Control Manager will be responsible for planning, designing, implementing, and managing quality control and quality assurance processes, procedures, and documentation associated with deliverable preparation, tracking and reviews for construction, fuels, environmental remediation and demolition.
Duties and Responsibilities:
Prepare Quality Control Project Plans, including Definable Features of Work, inspection requirements, and testing plan. Prepare appropriate, targeted field forms associated with this Plan.
Document field quality deficiencies, and track via Deficiency Log through closeout.
Perform project site audits and ensure adherence to company SOPs/policies, project plans and specifications, and confirm as built drawing completions.
Document work progress on site and quality control issues via job notes, photos, and meeting minutes.
Ensure compliance with Submittal requirements, including maintaining submittal logs, tracking review/approval/resubmittal, and review of technical submittals as required based on subject matter expertise.
Assist project team in preparing RFIs as necessary.
Maintain testing log.
Schedule third party testing and collect, submit and maintain all reports.
Promote quality achievement and performance improvement throughout the project.
Oversee the implementation of project specific construction Quality Plans at job locations.
Qualifications:
Minimum of three (3) years working experience in quality control in the military fueling systems, including familiarity with CWI and API guidelines military fueling systems, including familiarity with CWI and API guidelines.
The individual proposed as the QCM should have experience with QA/QC for project involving construction and repair of military fueling systems.
Knowledge of federal construction and contracting and experience executing construction contracts for federal or government agencies is required.
Registered Professional Engineer (PE), Project Management (PMP) and/or Leadership in Energy and Environmental Design (LEED) certificate is preferred.
Ability to gather and analyze data, reason logically and creatively, draw conductions and make appropriate recommendations as necessary.
Ability to work flexible hours as required to meet deadlines.
OSHA30 highly preferred.
Strong interpersonal skills to assist and communicate with staff and clients.
USACE CQCSM certificate.
GY6 is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$43k-54k yearly est. 60d+ ago
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