Quality manager job description
Updated March 14, 2024
8 min read
A quality manager is responsible for ensuring that the quality of an organization's product is up to standard. Their duties include conducting research into market quality trends and user needs, examining base materials for the product and services, and rejecting materials and products which are not of good quality.
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Example quality manager requirements on a job description
Quality manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in quality manager job postings.
Sample quality manager requirements
- Minimum Bachelor's degree in Quality Management or a related field
- At least 5 years of experience in Quality Management
- Thorough knowledge of quality assurance standards and methodologies
- Excellent analytical and problem-solving skills
- Proficiency in industry-specific software and tools
Sample required quality manager soft skills
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Customer-focused mindset
- Continuous improvement mindset
Quality manager job description example 1
Laboratory Corporation of America Holdings quality manager job description
What to Expect
- Promotes a culture of quality.
- Partners with Laboratory and Quality leadership to develop quality goals and objectives.
- Develops positive and supportive working relationships with management and staff.
- Ensures all laboratories within the assigned areas maintain current federal, state and local licensure and accreditations, as applicable.
- Maintaining a regulatory readiness at all times.
- Provides guidance for laboratories in implementing policies with respect to regulatory, accreditation requirements and best practices.
- Audits laboratories to identify quality issues, nonconformities and opportunities for improvement.
- Formulates responses to accreditation and regulatory citations, nonconforming events and complaints.
- Monitors outcomes of root cause analysis, corrective action and effectiveness checks.
- Facilitates process improvement activities.
- Hosts meetings and records accurate minutes to communicate site or project progress as measured by Key Performance Indicators.
- Collects summary data for management reports regarding quality indicators, internal and external audit outcomes, and complaints.
- Participates and/or leads in Quality meetings, Improvement teams and Regulatory initiatives.
- Provides and ensures training for Labcorp quality policies and procedures.
- Maintains and coordinates communications between laboratories in the assigned areas, provides assistance where indicated on quality related issues.
- Provides excellent communication with the Divisional Quality Director.
- Other job duties as applicable.
- Normally a Bachelors in Laboratory Science (or related field) w/4-5 years of Clinical Laboratory experience.
- Notes: Prefer Quality Manager applicants from Washington State but can reside in Washington, Idaho, Oregon, California
- This Quality Professional will regionally travel up to 25% as needed.
- Labcorp vehicle is available for site visit(s)
- Mobile phone is provided
- Prefer someone with Lean/Six Sigma experience
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
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Quality manager job description example 2
Thermo Fisher Scientific quality manager job description
Ward Hill, MA, US Full-Time Internal/External
When you join Thermo Fisher Scientific, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science and with the largest investment in R&D in the industry, you will be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions. We are committed to you and our 90,000 colleagues and to make a difference in our world while building an exciting career with us.
This role is part of the Laboratory Chemicals Division and will be performed at our Ward Hill, Massachusetts location.
**How will you make an impact?**
We are looking for a dedicated, experienced, and resourceful Quality Manager to develop, implement, maintain, and be responsible for the activities of the Quality function. The Quality Manager will help establish, maintain, and strengthen the Quality Assurance and Quality Control processes to ensure compliance of product and systems to customer and regulatory requirements.
**What will you do?**
+ Provide Quality leadership by developing and empowering staff, encouraging relationships, putting staff in a position to succeed, meeting their personal career goals while also achieving organization goals.
+ Mentor and train Quality team to provide the best possible service through effective communication, scientific leadership, and problem solving.
+ Lead a culture of quality awareness, teamwork, and compliance.
+ Engage in daily oversight and guidance of problem requests, complaint records, corrective and preventive actions, and change controls to drive on time and scientifically sound closure.
+ Responsible for creation, management, and adherence to Quality procedures.
+ Drive operational performance by identification, monitoring, and trending of quality metrics.
+ Enables good working relationships with all business partners.
+ Collaborate across functions and sites to troubleshoot problems, interpret data and resolve next steps based on risk-based approach.
+ Provide guidance and direction to ensure ISO/Quality Management System compliance.
+ Design, plan and lead Practical Process Improvements (PPI) initiatives focusing on scientific practices, knowledge, standard work, or quality initiatives.
**How will you get here?**
**Education**
+ Bachelor of Science (B.Sc) from an accredited college/university in Science, Engineering, Biochemistry, Biotechnology, Microbiology, or Biomedical Engineering.
**Experience**
+ Demonstrated ability in a Quality Assurance position within the Chemical, Medical Device or Pharmaceutical Industries supporting Regulated Products.
+ Minimum 3 years supervisory experience.
+ Experience with ISO 9001, Good Manufacturing Practices, ISO 13485 and compliance with Medical Devices or Pharmaceutical products (ICH, 21 CFR 211, MDSAP, FDA 21 CFR Part 820).
**Knowledge, Skills, Abilities (Required)**
+ Experience leading conversations with customers and auditors.
+ Ability to think strategically with the capability to advise the resolution of technical problems using innovative ways.
+ Work with diverse teams, guide teams through decision making, facilitate agreement, build collaborative relationships, and focus on customer needs.
+ Practical application experience in continuous improvement methodologies to improve processes, strengthen quality and drive efficiency.
+ Highly skilled in Quality tools e.g. FMEA, Risk Analysis, Root Cause Analysis.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
When you join Thermo Fisher Scientific, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science and with the largest investment in R&D in the industry, you will be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions. We are committed to you and our 90,000 colleagues and to make a difference in our world while building an exciting career with us.
This role is part of the Laboratory Chemicals Division and will be performed at our Ward Hill, Massachusetts location.
**How will you make an impact?**
We are looking for a dedicated, experienced, and resourceful Quality Manager to develop, implement, maintain, and be responsible for the activities of the Quality function. The Quality Manager will help establish, maintain, and strengthen the Quality Assurance and Quality Control processes to ensure compliance of product and systems to customer and regulatory requirements.
**What will you do?**
+ Provide Quality leadership by developing and empowering staff, encouraging relationships, putting staff in a position to succeed, meeting their personal career goals while also achieving organization goals.
+ Mentor and train Quality team to provide the best possible service through effective communication, scientific leadership, and problem solving.
+ Lead a culture of quality awareness, teamwork, and compliance.
+ Engage in daily oversight and guidance of problem requests, complaint records, corrective and preventive actions, and change controls to drive on time and scientifically sound closure.
+ Responsible for creation, management, and adherence to Quality procedures.
+ Drive operational performance by identification, monitoring, and trending of quality metrics.
+ Enables good working relationships with all business partners.
+ Collaborate across functions and sites to troubleshoot problems, interpret data and resolve next steps based on risk-based approach.
+ Provide guidance and direction to ensure ISO/Quality Management System compliance.
+ Design, plan and lead Practical Process Improvements (PPI) initiatives focusing on scientific practices, knowledge, standard work, or quality initiatives.
**How will you get here?**
**Education**
+ Bachelor of Science (B.Sc) from an accredited college/university in Science, Engineering, Biochemistry, Biotechnology, Microbiology, or Biomedical Engineering.
**Experience**
+ Demonstrated ability in a Quality Assurance position within the Chemical, Medical Device or Pharmaceutical Industries supporting Regulated Products.
+ Minimum 3 years supervisory experience.
+ Experience with ISO 9001, Good Manufacturing Practices, ISO 13485 and compliance with Medical Devices or Pharmaceutical products (ICH, 21 CFR 211, MDSAP, FDA 21 CFR Part 820).
**Knowledge, Skills, Abilities (Required)**
+ Experience leading conversations with customers and auditors.
+ Ability to think strategically with the capability to advise the resolution of technical problems using innovative ways.
+ Work with diverse teams, guide teams through decision making, facilitate agreement, build collaborative relationships, and focus on customer needs.
+ Practical application experience in continuous improvement methodologies to improve processes, strengthen quality and drive efficiency.
+ Highly skilled in Quality tools e.g. FMEA, Risk Analysis, Root Cause Analysis.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Quality manager job description example 3
Capgemini quality manager job description
+ Test Environment Delivery and Transformation to various Financial services accounts
+ Test environment practice setup and support Internal and client test lab management on prem cloud AWS Google Oracle
+ Test Environment and Software Configuration management plan build and delivery DevOps pipeline setup and maintenance
+ Maintain and manage TEM automation framework Test Environment
+ Monitoring and availability reporting Metrics management and reporting SLA OLA definition and reporting CMDB
+ Test environment asset management Capacity management of test environments
+ Coordinate and works with development Testing and application production support team on forward
+ Plan the release windows deployments and cycles for various client applications
+ Manage risks and resolves issues that affect Environment management scope schedule and quality
+ Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations
+ Communicate all key project plans commitments and changes including requirements
+ QA plans schedule and scope changes Manage relationships and coordinate work between different teams at different locations
+ Validate and ensure Deployment Run Books and Implementation Plans are produced by application development team
+ Ensure Deployment run books check lists and implementation plans are followed per standard by CM team Knowledge management
+ Negotiate plan and manage all release activities Work with release engineers to understand impacts of branches and code merges Maintains the release schedule for all core services and ensure alignment across key partners and vendors
+ Continually work towards making improvements in the environment Management process Lead and co ordinate the Go Live activities including the execution of the deployment Plans and checklists
+ Develops scripts and automation tools used to build integrate and deploy software releases to various platforms
+ Participate in CAB meetings to discuss release scope and or roadblocks
+ Maintains a release repository and manages key information such as build and release procedures dependencies and notification lists
+ Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs
**Disclaimer**
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Click the following link for more information on your rights as an Applicant -Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Ref: 1501362
Posted on: Sep 28, 2022
Experience level: Experienced (non-manager)
Contract Type: Permanent Full Time
Location:
New York, NY, US
Department: Financial Services
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
+ Test environment practice setup and support Internal and client test lab management on prem cloud AWS Google Oracle
+ Test Environment and Software Configuration management plan build and delivery DevOps pipeline setup and maintenance
+ Maintain and manage TEM automation framework Test Environment
+ Monitoring and availability reporting Metrics management and reporting SLA OLA definition and reporting CMDB
+ Test environment asset management Capacity management of test environments
+ Coordinate and works with development Testing and application production support team on forward
+ Plan the release windows deployments and cycles for various client applications
+ Manage risks and resolves issues that affect Environment management scope schedule and quality
+ Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations
+ Communicate all key project plans commitments and changes including requirements
+ QA plans schedule and scope changes Manage relationships and coordinate work between different teams at different locations
+ Validate and ensure Deployment Run Books and Implementation Plans are produced by application development team
+ Ensure Deployment run books check lists and implementation plans are followed per standard by CM team Knowledge management
+ Negotiate plan and manage all release activities Work with release engineers to understand impacts of branches and code merges Maintains the release schedule for all core services and ensure alignment across key partners and vendors
+ Continually work towards making improvements in the environment Management process Lead and co ordinate the Go Live activities including the execution of the deployment Plans and checklists
+ Develops scripts and automation tools used to build integrate and deploy software releases to various platforms
+ Participate in CAB meetings to discuss release scope and or roadblocks
+ Maintains a release repository and manages key information such as build and release procedures dependencies and notification lists
+ Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs
**Disclaimer**
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Click the following link for more information on your rights as an Applicant -Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Ref: 1501362
Posted on: Sep 28, 2022
Experience level: Experienced (non-manager)
Contract Type: Permanent Full Time
Location:
New York, NY, US
Department: Financial Services
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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Updated March 14, 2024
Updated March 14, 2024