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Quality manager skills for your resume and career

Updated January 8, 2025
5 min read
Quality manager example skills
Below we've compiled a list of the most critical quality manager skills. We ranked the top skills for quality managers based on the percentage of resumes they appeared on. For example, 7.7% of quality manager resumes contained continuous improvement as a skill. Continue reading to find out what skills a quality manager needs to be successful in the workplace.

15 quality manager skills for your resume and career

1. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality managers use continuous improvement:
  • Facilitated Regional Continuous Improvement Steering Committee - Facilitated statistical process control, Total Quality Management and Quality Awareness regional implementation program.
  • Handled daily quality functions, Established plant QOS reporting system, developed and implemented Quality Systems to meet continuous improvement objectives.

2. Corrective Action

Here's how quality managers use corrective action:
  • Investigated customer complaints associated with product quality and coordinated the development of root cause analyses and the development of corrective actions.
  • Utilized quality engineering tools to identify process gaps then worked with Manufacturing Manager to implement closed loop corrective action for improvement.

3. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality managers use quality standards:
  • Maintained product integrity by ensuring parts provided to manufacturing met quality standards for engineering specifications, including ISO standards.
  • Developed Quality Standards, Requirements, and Measurements related to individual clients and incorporated voice of the customer processes.

4. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how quality managers use product quality:
  • Establish procedures for maintaining high standards of product quality, reliability and safety and facilitated multiple process and continuous improvement projects.
  • Coordinate with other departments to develop, implement and continuous improvement vehicles for determining customer satisfaction as related to product quality.

5. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how quality managers use sigma:
  • Developed presentations and training courses including measurement, analysis, improvement, and control utilizing Six Sigma concepts and material.
  • Utilized Six Sigma training to successfully complete projects that affected manufacturing processes that resulted in approximately $100K cost savings.

6. Quality Management System

A quality management system is a set of techniques that deals with the procedure, process, and duties to achieve a quality goal and purpose. This particular skill focuses on the coordination and management of the company's policy. With this system, they can determine what needs improvement and understand the level of awareness and efficiency.

Here's how quality managers use quality management system:
  • Lead organization to achieve and maintain ISO 9001:2000/TickIT certification for software development utilizing corporate quality management system to exceed customer requirements.
  • Initiated, devised, and implemented new organization/project quality plans to overcome existing deficiencies, and monitored quality management system effectiveness.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality managers use customer service:
  • Work with division managers on reviewing processes, implementing measurements and preparing reports suggesting methods to increase efficiency and customer service.
  • Delivered first-rate customer service and resolved quality-related issues across 15 assembly plants in various locations such as Mexico and South America.

8. Quality Issues

Here's how quality managers use quality issues:
  • Identified and directed process improvements to address rudimentary Quality issues within Operations to assure compliance to customer specifications and process control.
  • Worked with Senior Management, engineering and manufacturing personnel resolve complex quality issues, implement corrective actions and streamline production processes.

9. Lean Six Sigma

Here's how quality managers use lean six sigma:
  • Used initiative to promote significant Lean Six Sigma company-wide training initiative with local college.
  • Define and implement PLCM, ERP upgrades, and lean six sigma strategies to meet 20% increase in sales growth.

10. QC

Quality control is a set of instructions or procedures to ensure a manufactured product or a service is up to the highest quality standards. This set of quality control criteria are either defined by the clients or the company itself.

Here's how quality managers use qc:
  • Monitor work package development, implementation and closeout including QC Notification as requested by Construction Superintendents/ Supervision.
  • Supervised quality control functions including Inspection, Reliability/life testing, Calibration, QC production monitoring.

11. Process Improvement

Here's how quality managers use process improvement:
  • Expand revenues/profitability through manufacturing process improvements.
  • Facilitated process improvement teams throughout organization

12. Patients

Here's how quality managers use patients:
  • Supervised/Managed Medical Records department for present as well as past patients.
  • Improved patient care by conducting supervisory visits for nurses and nurse aides and patient assessments for private duty Medicaid patients.

13. Quality Procedures

Quality procedures are at the core of the quality management system. These procedures determine processes that ensure everything is performed according to the standard requirements. Quality procedures consist of quality manual, internal audits performance, guidelines for control of documents, records, nonconformity, integration, corrective and preventive action.

Here's how quality managers use quality procedures:
  • Worked closely and advised production supervisors and production staff to ensure all quality procedures were followed and the disposition of material.
  • Investigate customer claims involving metal failure and surface appearance and write and implement corrective actions and standard quality procedures.

14. Customer Complaints

Here's how quality managers use customer complaints:
  • Investigated customer complaints initiating proper corrective/preventive actions.
  • Introduced and implemented the Phil Cosby Quality Improvement process at all locations which reduced customer complaints and improved on-time delivery.

15. Supplier Quality

Here's how quality managers use supplier quality:
  • Developed and implemented Supply Base Management processes including supplier quality management system evaluation survey and periodic evaluation of supplier's performance.
  • Developed a web-based Supplier quality Improvement Process in conjunction with the procurement management to consolidate the supplier base and improve quality.
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List of quality manager skills to add to your resume

Quality manager skills

The most important skills for a quality manager resume and required skills for a quality manager to have include:

  • Continuous Improvement
  • Corrective Action
  • Quality Standards
  • Product Quality
  • Sigma
  • Quality Management System
  • Customer Service
  • Quality Issues
  • Lean Six Sigma
  • QC
  • Process Improvement
  • Patients
  • Quality Procedures
  • Customer Complaints
  • Supplier Quality
  • Process Control
  • Customer Satisfaction
  • Iso
  • Ts
  • Lean Manufacturing
  • Quality Audits
  • Quality Metrics
  • FDA
  • SPC
  • Internal Audit
  • Data Analysis
  • External Audits
  • Quality Program
  • CAPA
  • Excellent Interpersonal
  • R
  • PPAP
  • FMEA
  • Aerospace
  • Regulatory Compliance
  • Direct Reports
  • Preventive Actions
  • GMP
  • APQP
  • AS9100
  • Pharmaceutical Industry
  • UL
  • Customer Audits
  • Kaizen
  • HACCP
  • FAA
  • Product Specifications
  • Various Training
  • CMM

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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