Quality manager jobs in Jupiter, FL

Your Purpose: As the Quality Assurance Manager for Brightline's Guest Experience Team, you are tasked to defining and promoting a quality mindset throughout the operations. Responsible for managing the Quality Assurance functions, you partner with internal stakeholders to affect positive changes in processes and procedures and deliver operational excellence. You define and administrate the Quality Assurance program throughout Brightline's Guest Experience operations. With a focus on operational excellence, guest and team satisfaction, you inspire a culture of accountability and adherence to standards and brand compliance. If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity! Preferred Experience- Minimum of 3 years of quality assurance experience in a fast-paced, multi-functional hospitality or service environment. Your Role: Program Strategy & Development Lead design and evolution of Global Quality Assurance Program; affirm business objectives, design & build future programs, establish new business processes, lead technology design & implementation efforts. Evolve and communicate the structure for the Quality Assurance Program - including goals, roles and expectations. Review, fine-tune and establish protocols designed to ensure Brightline's guest and team experiences are consistently meeting and exceeding expectations. Program Execution & Operations Responsible for the execution of the Quality Assurance Program to include guest satisfaction survey, online reputation management, operational assessments, brand compliance of operational standards, food safety, OSHA and other topics. Establish and enhance operating procedures for Quality Assurance function including program execution, SOP creation, editing and roll out. Work with all locations and their team leaders to uphold established standards for guest service; ensure the highest possible degree of teammates compliance with published SOP's. Data Analysis & Continuous Improvement Utilize ongoing data and metrics to strategize, execute and continually improve existing processes to meet and exceed goals. Analyze data with the ability to identify emerging trends among complex data and articulate innovative, clear and proactive approaches to problem solving. Surface inconsistencies in quality and experience and conduct root cause analysis with corrective and preventative action plans. Collaboration & Engagement Collaborate with and create strategic relationships with business leaders. Facilitate periodic calibration sessions with leadership and other areas of operations to ensure consistency in the evaluation process. Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Vendor & Technology Management Partner with and manage external vendors to execute evaluations, inspections, assessments and provide technology solutions; maintain relationships with vendor partners. Act as an administrator for all platforms and systems used to support Quality Assurance programs, training and standards, with "super user" knowledge and experience. Lead the relationship with third-party vendors, including but not limited to proposals, scope of work, contract terms, and monitor their performance. Assist with the configuration and ongoing administration of the quality monitoring software, survey systems, social sentiment, and other applications as identified by leadership team. Lead and/or participate in the RFP process if required. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Managerial Responsibility: This position has no supervisory responsibilities but may provide training and/or work direction to other teammates within the organization in the management and execution of their areas of responsibility. Experience & Qualifications Required Education and Experience: Minimum of 3 years of quality assurance experience in a fast-paced, multi-functional hospitality or service environment. Proven expertise in hospitality operations, and process optimization. Food and Beverage Operational experience is a plus. A bachelor's degree is preferred but not required. Knowledge Skills & Abilities: Strong background in data analytics, with the ability to interpret complex data sets and drive strategic decisions. Familiarity with Lean Six Sigma or other quality improvement methodologies, including SOP development, compliance audits, and guest experience evaluations, preferably in designing or implementing QA programs. Strong organizational skills with the ability to manage multiple projects, and timelines. Analytical mindset with a proactive approach to identifying root causes and implementing corrective actions. Deep understanding of customer service standards and how to measure and enhance guest satisfaction. Excellent verbal and written communication skills and interpersonal skills for engaging with guests, teammates, stakeholders. and building strategic partnerships across departments. Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and proficiency in QA Platforms (Rizepoint, Sassie, or similar) Must be able and willing to work any shift or on weekends and holidays based on operational needs as necessary. Brightline operates on a continuous, set schedule. Familiarity with OSHA regulations, food safety standards, and brand compliance protocols. Work Environment: Works in a clean, air-conditioned office space, free of noise, dust, and humidity. Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. Occasional lifting of light items required. No specific vision requirements. Travel (within stations): 50% Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country. Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

NuCO2 is the nation's leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With over 1,200 employees in over 150 locations across the United States, we believe using the finest ingredients is essential to serving the best beverages. Safety is our top priority and NuCO2 is defined by it. We provide a best-in-class safety program, and our safety equipment complies with national and international safety standards. Key Responsibilities Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

At Community Partners of South Florida (CPSFL), we are far more than just an organization - we are a dynamic force for positive change in the lives of children and families facing adversity. For over 30 years, our strong commitment and dedication to Health, Housing, and Community Services has been creating a lasting, positive impact, continuously improving lives. If you're ready to join a diverse team dedicated to building brighter futures, CPSFL is the place for you. Your journey starts here. Why CPSFL? Impactful Work: We go beyond making a difference; we create lasting social change, touching the lives of those who need it most. Thriving Careers: Embrace continuous growth and development through our comprehensive training and professional empowerment programs. Your Voice Matters: We value diverse perspectives and experiences, fostering an inclusive environment where every voice is not just heard, but celebrated, empowering all to contribute their unique strengths to our mission of positive change. Job Summary: Are you a compassionate therapist ready to make a difference? CPSFL presents an exciting opportunity for a Director of Compliance and Quality Improvement to join us for a full-time position. This leadership role is responsible for driving Compliance and Quality Improvement (QA/QI) efforts across the agency's mental health, housing, and community-based programs. The position focuses on enhancing service delivery and client outcomes through process improvement, policy development and implementation, and continuous monitoring of quality-related activities. The individual in this role oversees the collection, analysis, and reporting of data to support internal decision-making and ensure compliance with all applicable federal, state, and local regulations, as well as COA standards and other funder or regulatory requirements. They will lead the organization's efforts to cultivate a culture of learning, evaluation, data-informed decision-making, and continuous quality improvement, ensuring that services remain effective, equitable, and responsive to the diverse needs of the individuals and communities served. Embark on this fulfilling journey with CPSFL - where compassionate care meets incredible rewards. Apply today and be the change! Qualifications: Bachelor's degree in Social Work, Human Services, Business Administration, Healthcare Administration, or related field required, preference for related Master's Degree Four (4) years' experience in quality assurance, compliance with contracts, and other quality assurance and improvement standards, preferably in a nonprofit or mental health organization Knowledge of federal, state, and local ordinances, as well as Medicaid and SEFBHN requirements. Knowledge of Accreditation process and standards. Key Responsibilities: ORGANIZATION CULTURE: Promote the mission, values and vision of Community Partners of South Florida. TEAM PLAYER: Collaborate with staff from all service areas. ATTENTION TO DETAIL: Close attention to detail and consistent follow-up. ORGANIZATION: organize and prioritize work and meet deadlines. CPSFL fosters an environment that supports equity in race, gender, religion, diversity and inclusion at the individual, organizational and community levels in service to our mission. We are an equal opportunity employer and a drug-free workplace.

About us: When Braddock Metallurgical was founded in 1953, the mission of the company was to "help our customers succeed." Upon this commitment to customers and employees, Braddock built a solid history of outstanding performance. The belief that a well-trained workforce would result in superior Customer Service is the backbone of the company's reputation and the reason customers have turned to us for over 70 years! As the company grows, we continue to utilize state-of-the-art equipment and processes and assure that all Braddock Employees are among the best trained and supported in the industry. Quality Manager The Quality Manager is responsible for maintaining the plant's quality assurance activities. Reports directly to the General Manager and the Corporate Director of Quality. They must also be able to adequately communicate with customers, production associates, and maintenance personnel. Key Responsibilities * Manage the Quality System: Develop, maintain, and improve our Quality Management System to meet industry and customer requirements. * Lead Audits: Manage all internal, customer, and third-party audits. * Oversee Process Quality: Ensure quality control over all heat treating processes, including furnace compliance and pyrometry. * Problem Solving: Lead root cause analysis and implement effective corrective actions for any quality issues. * Manage Testing: Coordinate all material testing, both in-house and with external labs. * Point of Contact: Act as the primary quality contact for customers and suppliers. * Training: Supervise and train employees on quality standards, procedures, and best practices. * Report on Performance: Lead monthly quality meetings and report on key performance metrics to the management team. Requirements * Experience in a quality management role within a manufacturing environment. * Strong knowledge of heat treating processes, metallurgy, and pyrometry is highly preferred. * Proven skills in root cause analysis, problem-solving, and managing corrective actions. * Excellent communication skills for interacting with customers, auditors, and internal teams. * Well-organized with strong documentation and record-keeping abilities. * Proficient with Microsoft Office (Word, Excel, Outlook). Salary commensurate with experience. Must be able to pass a drug test. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person

Job Description IT QA Manager We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Who we are: Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery. Senior Director Quality Assurance Job Overview Seeking an accomplished and integrity-driven quality professional offering over 20 years of Laboratory Management, Quality Systems Management (QSM), and Compliance experience in highly regulated sectors. The Senior Director of Quality will create and maintain a quality culture throughout the entire corporation. In addition, this position will develop and lead the business strategic quality plan in collaboration with the Executive Leadership Team (ELT) and other business unit senior leaders. This role provides strategic decision-making, leadership, planning, and prioritization to meet business and quality/compliance objectives. The Senior Director of Quality Assurance will focus on influencing how the functional vision and implementation plans align with the core strategic vision and business objectives. Responsibilities Analyzes data to identify process improvement opportunities Documents improvement action plans for processes and projects assigning the responsibilities to the various teams Carries out project review meetings to ascertain progress Works on Client Quality requirements to identify adequate process controls Establishes Quality Assurance Plan for new projects Studies processes, documents the flow and identifies opportunities to automate, or eliminate steps leading to improved turn-around-time. Designs dashboards for reporting Coordinates with various internal teams to drive actions Carries out Root Cause Analysis of errors to prepare action plans Trains, mentors and guides other members in the team on various Quality concepts Maintains quality assurance staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Implements and acts in accordance with the organization's information security HR and corporate policies. Maintains quality assurance staff by recruiting, selecting, orienting, and training employees. Protects assets from unauthorized access, disclosure, modification, destruction or interference. Oversees the production process, ensuring compliance with industry standards, and managing quality assurance processes. Develops and implements a comprehensive quality control plan, including procedures, processes, and guidelines to ensure that products meet quality specifications and adhere to regulatory requirements. Heads process monitoring and improvement: Monitor production processes to identify any deviations from the established quality standards, investigate root causes, and initiate corrective actions. Continuously seek ways to improve processes to enhance product quality and reduce waste. Quality assurance: Develop, implement, and maintain a robust quality assurance system that ensures products are consistently manufactured according to predefined specifications and in compliance with applicable regulations and standards (e.g., GMP, ISO, and FDA). Documentation: Create, maintain, and update all necessary quality control and quality assurance documentation, including standard operating procedures (SOPs), batch records, quality control reports, and certificates of analysis (COTraining and development. Ensure that all personnel involved in the production process receive appropriate training in quality control procedures, equipment operation, and safety protocols. Regularly review and update training materials to keep them current and relevant. Equipment calibration and maintenance: Ensure that all equipment used in production is properly calibrated and maintained to guarantee accurate and reliable results. Schedule and oversee regular equipment maintenance and calibration activities. Inspection and auditing: Conduct regular internal audits and inspections to ensure adherence to quality control procedures and regulatory requirements. Prepare for and participate in external audits by regulatory agencies and clients. Supplier management: Evaluate, select, and monitor suppliers to ensure that raw materials and components meet quality specifications and comply with industry standards. Work closely with suppliers to address any quality issues that may arise. Investigate and address customer complaints related to product quality, initiating corrective actions as necessary to prevent similar issues from occurring in the future. Reporting: Generate regular quality control reports to track key performance indicators (KPIs) and present findings to senior management. Communicate with cross-functional teams to ensure that quality objectives are understood and achieved. Leading, managing, and supervising a team of quality control inspectors. This involves: Recruitment and selection: Hire and onboard new quality control inspectors as needed, ensuring they possess the necessary skills, knowledge, and experience to effectively perform their duties. Training and development: Provide ongoing training, guidance, and support to the quality control inspectors to help them understand their roles and responsibilities, as well as keep them up to date with industry standards and best practices. Performance management: Set performance goals and objectives for the quality control inspectors, monitor their progress, provide regular feedback, and conduct performance evaluations. Address any performance-related issues promptly and effectively. Delegation and task assignment: Assign specific tasks and responsibilities to the quality control inspectors based on their expertise, ensuring that all aspects of the quality control process are adequately covered. Communication and collaboration: Foster an open and transparent work environment that encourages communication and collaboration among the quality control team members. Hold regular team meetings to discuss ongoing projects, address concerns, and share updates. Motivation and engagement: Create a positive work atmosphere by recognizing and rewarding outstanding performance, addressing team concerns, and providing opportunities for professional growth and development. Requirements Skills, Abilities, And Experience Demonstrated success in creating and maintaining a culture of quality in a contract manufacturing organization Broad system, production, and supply chain experience that shows a proven track record of leading and managing quality & reliability requirements Knowledgeable and experienced in performing internal and external quality audits. Site liaison, coordinator, and lead for all current and future regulatory agencies. Knowledgeable and experienced in planning, coordinating, and leading QMS management reviews. Knowledgeable and experienced in producing Annual Product Reviews for OTC formulas. Root cause / corrective action expertise Create and communicate an overall vision for quality within the company, setting goals and recommending organizational changes to achieve these goals. Communicate the company's quality system to customers. Create an environment conducive to continuous quality improvement and implement systems to nurture quality excellence. Direct activities of company-wide quality staff and departmental activities to ensure product quality through test procedures and processes. Lead and facilitate workshops that provide immediate improvement results. Provide leadership and guidance to the quality and contract manufacturing teams, fostering a culture of excellence, collaboration and continuous improvement. Preferred Qualifications: Minimum of 10 years of experience in quality assurance and quality control Minimum bachelor's degree in chemistry, biology, microbiology or similar life sciences or technical field such as engineering, mathematics, etc. Detail-oriented, analytical, and able to manage multiple tasks in a fast-paced environment. Extensive knowledge of FDA regulated industries Strong facilitation, influencing, organizing, and presentation/communication skills. Well-developed written and verbal communication skills. Hands-on experience with all levels of manufacturing, formulation and quality assurance. Excellent at regulations interpretation and implementation. Skill sets include strong analytical and problem-solving abilities with a propensity for instituting rapid change in difficult situations. Positive, team-focused approach and proven leadership track record, including people development and project management. A demonstrated track record of process and productivity improvement and successful results with developing and implementing change initiatives. Experience and understanding of FDA Regulations & Audits, Title 21 of CFR 700, 820, 211, ISO Standards, Organic Certification, GMP, ISO 17025:2017 General Requirements for the Competence of Testing and Calibration Laboratories FL Department of Health & FL Department of Agriculture and Consumer Services Strong tenure in previous positions. Experience on both sides of the audit table. Experienced third party / client auditor. Experience with turnarounds of Quality Assurance Units resulting in successful third-party audits, quality accreditations and overall company growth. Cosmetic Solutions LLC. is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.

Job Description Banyan Treatment Centers is hiring a Quality Assurance Manager for our Admissions Department. This full-time, on-site role focuses on continually evaluating and improve processes for a safe and optimal client experience. They are responsible for continuous evaluation and data collection within the Admissions department. Reporting to: Quality Assurance Director Schedule: Full-time | Structured eight-hour shifts; flexibility may be required based on departmental needs Location: Pompano Beach, FL Key Responsibilities: Demonstrates professional communication, including proper telephone and office etiquette. Consistently communicates with clarity, respect, and professionalism in all interactions. Conducts oneself in a professional and responsible manner at all times. Maintains knowledge of and adherence to policies and procedures related to attendance and punctuality. Reports to work as scheduled and fulfills assigned work hours. Understands and complies with all legal requirements regarding client confidentiality and client rights. Maintains reliable and acceptable overall attendance. Maintains knowledge of the Admissions process and proactively seeks further education. Participate in all staff meetings as directed by QA Director Perform duties independently, taking a proactive approach to problem situations, seeking supervision on an as needed basis. Attends in-services and educational training as necessary and as assigned. Seek out learning experiences and incorporate new knowledge into practice. Listen to calls and find coaching points and areas of improvement for Admissions agents Relay important updates, call trends, or urgent issues to supervisors Maintains flexibility and adaptability to expected and unexpected changes in the work environment. Maintains census reports daily to ensure census accuracy Send out a copy of the census report on a weekly and monthly basis Audit calls to ensure policies and protocols are being followed Report audit summary results and trends to leadership Maintain information from the facilities for use by the Admissions Team, updated on a quarterly basis or as change is reported. Provide software support and troubleshooting for Admissions team members Performs all other tasks assigned by Director of QA, VP of Admissions, AVP of Admissions, Directors of Admissions Required Qualifications: High School Diploma/GED; Associates or bachelor's is preferred but not required. Minimum of 3 years of Administrative and/or Quality Assurance experience. Ability to handle confidential information with discretion Ability to manage a high work volume in a fast-paced work environment. Familiarity with CRM and EMR systems (e.g., Salesforce and Kipu), preferred. Familiarity with behavioral healthcare operations or admissions processes, strongly preferred. Why Join Banyan Treatment Centers? Join a Mission-Driven, Nationally Recognized Organization: Accredited by the Joint Commission, Banyan has multiple locations and offers Telehealth services nationwide. Our 2023 partnership with TPG's Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members. Support Operational Excellence: Help shape and uphold best practices across admissions and care coordination. Advance Quality Standards: Contribute to high-impact quality assurance initiatives that directly affect client experience. Enjoy Comprehensive Benefits: Including medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; employee assistance and referral programs. EOE

Quality Assurance & Customer Feedback Manager 🐾 📌 Employment Type: Full-time 🏢 Department: Virtual Care Center 👤 Reports to: Director of Virtual Operations, Virtual Care Center ⏱ FLSA Status: Exempt 💰 Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish "State of Quality" reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present "State of Quality" reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. ---- PetFolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Forgen is dedicated to building a better future - for generations. Senior Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Embrace Forgen's Core Values in all aspects of the job. Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Ten plus years of quality control experience required. Experience in quality control management, preferably in a senior leadership capacity, demonstrating a track record of delivering exceptional results. Knowledge of construction engineering technology, codes and standards, and an in-depth understanding of the interdependence and relationship between other functional units. Proven leadership abilities, with a knack for motivating and empowering team members to achieve peak performance and drive continuous improvement. Highly skilled in quality processes and statistical techniques. Strong knowledge of measurement and test equipment. Knowledge of relevant legislation and quality control standards. Ability to interpret instructions whether written, spoken, or in a diagram. Knowledge of mathematics such as arithmetic, geometry, calculus, and statistics and their relevant applications. Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel. Working knowledge of data collection, data analysis, evaluation, and scientific method. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Above average oral and written communication skills, leadership skills, along with use of independent judgement and creativity applied to resolution of issues. Highly proactive and responsive to internal and external customers. Ability to exercise independent judgment and advise project leadership on complex issues. Strong attention to detail. Commitment to excellence and high standards. Ability to work with all levels of management. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This office-based role requires frequent computer use and effective communication, with occasional travel to project sites as needed. Site visits may involve extended periods of standing or walking and required PPE, with potential exposure to heavy equipment, chemicals, dust, fumes, uneven terrain, and extreme weather. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy

The Quality Supervisor oversees and ensures compliance with FDA 21 CFR Part 111 regulations related to the manufacturing, packaging, labeling, and holding of dietary supplements. This role manages day-to-day quality operations, including batch record review, deviation investigations, internal audits, and supervision of QA/QC staff. DUTIES AND RESPONSIBILITIES: Supervise the implementation and enforcement of all applicable cGMP requirements per 21 CFR Part 111 and 21 CFR 507. Review and approve Master Manufacturing Records (MMRs) and Mater Packaging Records (MPRs). In charge of Incoming Material and Finished product disposition in ERP system. In charge of the Food Safety Program. Oversee incoming material inspection, in-process checks, and final product release. Investigate and document non-conformances, deviations, and out-of-specification (OOS) results. Support and manage internal audits, third-party audits, and FDA inspections. Ensure proper documentation practices and control of SOPs, forms, and logs. Coordinate employee GMP training and maintain training records. Support Quality Control in environmental monitoring, stability testing, and lab operations. Execute, monitor and trend CAPA, change control, complaints, and quality metrics. Lead root cause investigations and help drive continuous improvement initiatives. Assist in the preparation and review of Annual Product Reviews (APR) and quality reports. Manage the Retain Annual Evaluation, Environmental Monitoring and Pest Control Program Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: Supervises 3-6 employees within one department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: Bachelors degree in Life Sciences, Chemistry, Pharmaceutical Sciences, or related field. 3-5 years of experience in Quality Assurance or Quality Control in a 21 CFR 111-regulated facility. Strong working knowledge of dietary supplement GMPs, especially Subparts E, F, G, H. Experience with batch record review, CAPA systems, deviation investigations, and audits. Experience with EPRs system, preferred. Familiarity with FDA, NSF, or third-party inspections. Certificates, licenses and registrations required: PCQI preferred Computer skills required: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); Other skills required: Flexible hours based on business demands. Supervisory experience with QA/QC technicians or specialists. Experience with electronic quality management systems (eQMS). Strong written and verbal communication skills. Ability to manage multiple priorities in a fast-paced GMP environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES · Manage and Oversee all Quality Department Personnel and Activities · Develop and Control Quality Programs and Procedures · Select and Determine Procedures and Work Schedules to Expedite Workflow · Communications, both Internal and External - Interface with other Departments, Subcontractors and Customers related to Quality Issues · Work with Purchasing to Establish and Maintain an Approved Supplier Base. · Monitor and Control BHI Conformances with ISO and Customers QC Standards, Procedures and Specifications · Setup and Analyze SPC Procedures and Data Collection · Review all Job Releases to Ensure QA Requirements are met · Work with Production to Establish Priorities to meet Delivery Schedules · Training and Development of Personnel to Insure they have Skill Levels to Complete Required Tasks. · Leadership, Demonstrate by Action, Engage in Positive Work and Build a Team with a sense of urgency. · Establishment of Both Short- and Long-Term Goals, in Conjunction with Overall Company Objectives. · Provide Feedback, Reject/Accept Information Summary Reports, etc. · Coordination and Verification that Corrective Actions have been Established and Implemented. · Perform other Related Activities as Directed by the General Manager. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. · A Complete Working Knowledge of All Drafting Standards, Techniques and Interpretation to Aerospace Requirements · Knowledge of Inspection Methods and Techniques · Excellent Management, Communication, Computer and People Skills. EDUCATION and/or EXPERIENCE B.S. in Business or Engineering or a Minimum of 5 Years of Experience in a Quality Assurance Management Position. LANGUAGE SKILLS English skills are required. WORK ENVIRONMENT An environment with exposure to non-toxic chemicals, chemical aroma and dust. Physical demand is light lifting. While in the shop there is a chance of exposure to flying debris and contact with oil. Eye protection is provided by the employer to prevent/reduce the chances of physical danger.

Job Description Job Title: ACO Quality Specialist Department: Quality Reports To: VP of Performance Improvement FLSA Status: Exempt About Us: We are one of the top accountable care organizations (ACO) in the United States. Our company produces and manages proprietary applications, including multiple physician-facing mobile and web apps designed to enhance care coordination for our ACO participants. We are dedicated to driving innovation and excellence in value-based care. The Opportunity We are seeking an ACO Quality Specialist to play a hands-on role in managing and improving quality programs across Medicare Shared Savings Program (MSSP), ACO REACH, and Commercial payer contracts. This role will support accurate quality reporting, gaps-in-care closure, CAHPS survey readiness, and health equity planning. You'll work directly with practices, providers, and consultants to ensure compliance while helping drive measurable improvements in patient care outcomes. What You'll Do Manage day-to-day quality reporting for Medicare, ACO REACH, and Commercial programs. Track and close care gaps by distributing and monitoring Gaps-in-Care reports. Support data collection, validation, and analysis to identify opportunities for improvement. Train and educate providers and staff on quality program requirements, documentation, and workflow optimization. Support patient experience survey readiness (CAHPS) and promote strategies to improve response rates. Participate in payer audits and committee meetings, providing subject matter expertise. Collaborate with practices to improve outcomes in areas such as diabetes management, hypertension, and preventive screenings. What We're Looking For Bachelor's degree in Nursing, Public Health, Healthcare Administration, or related field (Master's preferred). 3-5 years of healthcare quality or performance improvement experience, preferably in an ACO or value-based care setting. Strong knowledge of CMS ACO measures, HEDIS, STARS, and CAHPS. Experience in quality improvement methodologies (Lean, Six Sigma, PDSA, etc.). Excellent communication, provider engagement, and training skills. Strong data analysis skills; proficient in Excel, PowerPoint, and Word. Preferred Qualifications Certified Professional in Healthcare Quality (CPHQ) or similar credential. Clinical background/licensure (RN, LPN) a plus. Familiarity with EHRs and healthcare analytics tools. Why Join PBACO? Be part of one of the nation's most successful ACOs. Contribute to programs that directly impact patient outcomes and health equity. Collaborative and mission-driven team environment. Competitive salary and comprehensive benefits package. Apply Today Join us in shaping the future of value-based care and improving healthcare quality for patients across South Florida and beyond.

Supervisor - Assurance Department KSDT has long been recognized as one of Forbes Best Accounting and Tax Firms in America and one of the South Florida Business Journal's Best Places to Work. Now, with our exciting new partnership with Ascend, we're stepping into the next phase of growth and opportunity. What hasn't changed is our culture: the "secret sauce" that sets us apart. We foster a fun and creative environment, keep the politics out, and make work-life balance a priority. We seek highly motivated individuals who want not only true career advancement, but also the chance to shape and grow alongside a firm that is scaling rapidly. Our partners and knowledgeable professionals remain accessible for hands-on learning, mentorship, and development. If you want to join an accounting firm with "out of the box" thinking, and one that's now positioned for even greater reach with Ascend, apply here. Locations: Miami, Florida OR Weston, Florida OR Boca Raton, Florida Responsibilities * Run Assurance department client engagements from start to finish, including planning, executing, directing, and completing projects while managing to budget. * Provide consulting services and make recommendations to clients regarding business and compliance services in a timely and effective manner. * Review work completed by staff and make recommendations regarding preparation and accuracy. * Supervise fellow A&A staff throughout engagements and help broaden their technical knowledge through exposure to complex client transactions. * Exercise sound fiscal engagement management by developing budgets, managing outstanding AR, and taking an active role in the billing process. * Prepare and/or review financial statements and complete general audit procedures including coordination of audit closing communications, drafting client correspondence, and resolving open items. * Research technical issues using online tools and professional resources. * Ensure complete client satisfaction through open communication, deadline management, and proactive issue resolution. * Work closely with team members on client management, professional development, and business development initiatives. * Assist with resolving more complex issues and serve as a knowledge resource to junior team members. * Participate in and occasionally lead client meetings. * Take an active role in firm meetings, contributing insights and feedback. * Supervise, train, and mentor staff on audit projects and evaluate their performance for engagement reviews. * Attend professional development and continuing education sessions on a regular basis. * Other related duties as assigned. Desired Qualifications * Bachelor's or Master's degree with a major in accounting * Prior experience in an Assurance department of a CPA firm in a supervisory role * Technically proficient in Excel, general ledger packages, and computerized audit applications * Strong problem-solving skills with the ability to think both creatively and logically * Demonstrated ability to self-direct and effectively manage multiple engagements under tight deadlines * Strong leadership, mentoring, and interpersonal skills fostering productive client and staff relationships * Excellent analytical, organizational, written, and verbal communication skills * Proven ability to attract and develop profitable, sustainable client relationships * Ability to multi-task and manage conflicting priorities in a fast-paced environment * Strong technology skills, including Microsoft Office Suite * Strong attention to detail and organizational skills KSDT is dedicated to ensuring equal opportunity in all aspects of employment, including hiring, promotion, compensation, and workplace culture. KSDT is committed to fostering a diverse and inclusive workplace. We comply with all applicable federal, state, and local employment laws and do not discriminate based on race, color, religion, sex, national origin, age, disability, pregnancy, childbirth, genetic information, sexual orientation, gender identity, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for qualified individuals with disabilities, pregnancy-related conditions, and religious beliefs, unless doing so would impose an undue hardship. This job description is intended to provide a general overview of the responsibilities and qualifications of the position. It is not an exhaustive list, and additional duties may be assigned as needed.

Job Description Apply now Quality Engineer III (On-site) Location: Palm Beach Gardens, Florida, USA Function: Quality Management We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients' smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves - their best selves - to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie - we hope you'll consider being a part of it! Job Summary Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgement, and interpretation to select right course of action. Complete knowledge and full understanding of area of specialization, principles, and practices within a professional discipline. Assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify causes. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Responsible for assuring products conform to established requirements and standards through appropriate audit, inspection, and test activities. Interacts with many different functional departments, suppliers, and experts outside ZimVie to implement ZimVie Quality goals. Principal Duties and Responsibilities * Utilize Quality Engineering tools/processes in development and implementation of practices for the effective and efficient development, transfer, and maintenance of products/processes throughout the product lifecycle. * Lead Material Review Board (MRB) and Nonconformance Report (NCR) process related to Quality issues (E.g., Calibration Out of tolerance, QC inspection failures, etc.). Understand and use Root Cause Analysis tools to solve Quality issues. Review / approve nonconformance investigations. * Perform Gage R&Rs related to inspection methods. Propose new/alternate inspection methods to improved Quality, inspection time, etc. * Perform Installation Qualification (IQ) related to inspection equipment. Review Operational and Performance Qualification protocol and reports (OQ/PQ). * Generate Quality monthly KPI metrics and report to management. * Perform procedure updates as required. Submit Document Change Requests related to process improvements and/or Procedure Periodic Reviews. * Lead efforts for continuous quality and customer satisfaction improvement opportunities. Lead and perform CAPA investigations. * Work with other functional groups, including R&D and Operations in support of new product development, engineering projects, quality assurance activities and lifecycle management. * Write review and/or approve process and product validation protocols and reports, equipment qualification, engineering change orders, Test Method Validations (TMV) and software validations. * Use statistical tools to analyze data, make acceptance decisions, and improve process capability (Six Sigma, Statistical Process Control (SPC), Design of Experiments (DOE), etc. * Technical problem solving, failure analysis, and root cause determination. * Assesses the feasibility and soundness of proposed engineering evaluation tests, products or equipment. * Assigns/review quality inspection testing and test data. Keeps department supervisor abreast of activities and issues of the quality group. * Responsible for communicating business related issues or opportunities to next management level. * Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures (FDA Part 820, ISO-13485, Part 11, etc.) * Perform other duties assigned as needed This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA. Expected Areas of Competence (i.e., knowledge, skills, and abilities) Required * A minimum of 5 years of quality, design quality, complaints, Supplier Quality and/or manufacturing engineering experience in a medical device, pharmaceutical, and/or biopharma industry. * Ability to define problems, collect data and analyze data, establish facts, and draw conclusions and recommendations. * Strong knowledge in understanding blueprint/drawing/ and/or GD&T. * Ability to work within a team environment and build relationships outside of the department as well as outside the company (suppliers, regulatory agencies, etc.). * Facilitates team efforts on quality engineering projects. * Ability to deliver, meet deadlines and have results orientation. * Able to communicate both orally and in written form to multiple levels of the company. * Microsoft Office Suite, expert knowledge of blueprint reading and geometric dimensioning and tolerancing, understanding of QSR/ISO regulations, design assurance, PFMEA, and product testing methods. * Knowledge of statistics, process control, and process capability. * Requires ability to work in office at least 4 days a week. Preferred * CQE and/or Green belt certification * Experience with Minitab software * Six sigma and/or knowledge of Process Excellence tools Education/Experience Requirements * B.S. in engineering or an alternative Bachelor's degree program with certification as a quality engineer (e.g. CQE) is preferred but not required. * Certification as a quality engineer (e.g. CQE) or the Reliability Engineer Certification (CRE) granted through the American Society of Quality (ASQ) preferred but not required. * Minimum 4+ years' experience in a Quality Engineering role, or an equivalent combination of education and experience. * Combination of education and experience may be considered (in evaluating experience relative to requirements) Travel Requirements * Up to 5% #LI-Onsite ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws. ZimVie generally does not sponsor applicant work visas for this position. * Requisition ID: 3100 Apply now

Skill Source is a leading placement service specializing in manufacturing operations both on the production floor and front office. We work hard finding the right complimentary fit for both client and qualified candidates. We facilitate this by asking not just the right questions technically but the right questions to fit you personally. We have a substantial client base to work with so there is a very good chance we can find you the next step in a more satisfying career. Submit your hard earned resume today and let us see what we can do for you! Job Description Supplier Quality Engineer needed for our aerospace manufacturing client near Fort Pierce, FL. Direct hire position, not a contract, with competitive compensation and benefits. Qualifications Requires a Bachelor's degree plus minimum 10 years experience in a QA/QC role in a manufacturing environment (aerospace preferred); thorough knowledge of AS9100, ISO9001 and NADCAP; SPC, FMEA and other protocols and procedures as related to key clients (P&W Process Certification, Honeywell, MPC and Rolls-Royce CPP programs); proficiency in MS Office Suite and Minitab. Must be able to travel (approx. 20%). Additional Information Please feel free to review our other opportunities at ***************************

Quality Assurance & Customer Feedback Manager 🐾 📌 Employment Type: Full-time 🏢 Department: Virtual Care Center 👤 Reports to: Director of Virtual Operations, Virtual Care Center ⏱ FLSA Status: Exempt 💰 Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish “State of Quality” reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present “State of Quality” reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. ---- PetFolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Forgen is dedicated to building a better future - for generations. Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Five plus years of quality control experience required. Strong background in construction engineering, quality processes, measurement tools, and applied mathematics/statistics. Highly organized with strong analytical, decision-making, and problem-solving abilities. Communication & Leadership: Excellent oral/written communication, leadership skills, and ability to work across all management levels. Proficient in Microsoft Office; experienced in data collection, analysis, and applying the scientific method. Versatile, proactive, and responsive with a commitment to high standards and customer satisfaction. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This office-based role requires frequent computer use and effective communication, with occasional travel to project sites as needed. Site visits may involve extended periods of standing or walking and required PPE, with potential exposure to heavy equipment, chemicals, dust, fumes, uneven terrain, and extreme weather. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy

Skill Source is a leading placement service specializing in manufacturing operations both on the production floor and front office. We work hard finding the right complimentary fit for both client and qualified candidates. We facilitate this by asking not just the right questions technically but the right questions to fit you personally. We have a substantial client base to work with so there is a very good chance we can find you the next step in a more satisfying career. Submit your hard earned resume today and let us see what we can do for you! Job Description Supplier Quality Engineer needed for our aerospace manufacturing client near Fort Pierce, FL. Direct hire position, not a contract, with competitive compensation and benefits. Qualifications Requires a Bachelor's degree plus minimum 10 years experience in a QA/QC role in a manufacturing environment (aerospace preferred); thorough knowledge of AS9100, ISO9001 and NADCAP; SPC, FMEA and other protocols and procedures as related to key clients (P&W Process Certification, Honeywell, MPC and Rolls-Royce CPP programs); proficiency in MS Office Suite and Minitab. Must be able to travel (approx. 20%). Additional Information Please feel free to review our other opportunities at ***************************