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Working As a Quality Program Manager

  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Deal with People

  • Make Decisions

  • Repetitive

  • $104,000

    Average Salary

What Does A Quality Program Manager Do

Industrial production managers oversee the daily operations of manufacturing and related plants. They coordinate, plan, and direct the activities used to create a wide range of goods, such as cars, computer equipment, or paper products.

Duties

Industrial production managers typically do the following:

  • Decide how best to use a plant’s workers and equipment to meet production goals
  • Ensure that production stays on schedule and within budget
  • Hire, train, and evaluate workers
  • Analyze production data
  • Write production reports
  • Monitor a plant’s workers to ensure they meet performance and safety requirements
  • Streamline the production process
  • Determine whether new machines are needed or whether overtime work is necessary
  • Fix any production problems

Industrial production managers, also called plant managers, may oversee an entire manufacturing plant or a specific area of production.

Industrial production managers are responsible for carrying out quality control programs to make sure the finished product meets a specific level of quality. Often called quality control systems managers, these managers use programs to help identify defects in products, identify the cause of the defect, and solve the problem creating it. For example, a manager may determine that a defect is being caused by parts from an outside supplier. The manager can then work with the supplier to improve the quality of the parts.

Industrial production managers work closely with managers from other departments as well. For example, the procurement (buying) department orders the supplies that the production department uses. A breakdown in communication between these two departments can cause production slowdowns. Industrial production managers also communicate with other managers and departments, such as sales, warehousing, and research and design.

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How To Become A Quality Program Manager

Industrial production managers typically need a bachelor’s degree and several years of related work experience.

Education

Employers prefer managers have at least a bachelor’s degree. While the degree may be in any field, many industrial production managers have a bachelor’s degree in business administration or industrial engineering. Sometimes, production workers with many years of experience take management classes and become a production manager. At large plants, where managers have more oversight responsibilities, employers may look for managers who have a Master's of Business Administration (MBA) or a graduate degree in industrial management.

Work Experience in a Related Occupation

Many industrial production managers begin as production workers and move up through the ranks. They usually advance to a first-line supervisory position before eventually being selected for management. Most earn a college degree in business management or take company-sponsored classes to increase their chances of a promotion.

Production managers who join a firm immediately after graduating from college sometimes work as first-line supervisors before beginning their jobs as production managers.

Some managers begin working at a company directly after college or graduate school. They may spend their first few months in training programs, becoming familiar with the production process, company policies, and safety regulations. In large companies, many also spend short periods of time working in other departments, such as purchasing or accounting, to learn more about the company.

Important Qualities

Interpersonal skills. Industrial production managers must have excellent communication skills so they can work with managers from other departments, as well as with the company’s senior-level management.

Leadership skills. To keep the production process running smoothly, industrial production managers must motivate and direct the employees they manage.

Problem-solving skills. Production managers must be able to identify problems immediately and solve them. For example, if a product has a defect, the manager determines whether it is a onetime problem or the result of the production process.

Time-management skills. To meet production deadlines, managers must carefully manage their employees’ time as well as their own.

Licenses, Certifications, and Registrations

While not required, industrial production managers can earn certifications that show a higher level of competency in quality or management systems. The Association for Operations Management offers a Certified in Production and Inventory Management (CPIM) credential. The American Society for Quality offers credentials in quality control. Both certifications require specific amounts of work experience before applying for the credential, so they are generally not earned before entering the occupation.

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Quality Program Manager Career Paths

Quality Program Manager
Senior Project Manager Vice President
Vice President & General Manager
12 Yearsyrs
Senior Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Project Manager Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Director Of Quality Operations Director
President & Chief Operating Officer
13 Yearsyrs
Director Of Quality Operations Vice President
Vice President Of Global Operations
15 Yearsyrs
Director Of Quality Vice President
Corporate Vice President
12 Yearsyrs
Director Of Quality
14 Yearsyrs
Information Technology Project Manager Program Manager
Operations Program Manager
9 Yearsyrs
Information Technology Project Manager Senior Manager
Senior Operations Manager
9 Yearsyrs
Information Technology Project Manager Director
Global Director
14 Yearsyrs
Senior Quality Manager Senior Manager
Director Of Analytics
12 Yearsyrs
Senior Quality Manager Quality Assurance Director
Director Of Quality Management
13 Yearsyrs
Senior Quality Manager
Quality Assurance Director
11 Yearsyrs
Corporate Quality Manager Project Manager
Manager, Project Management
9 Yearsyrs
Corporate Quality Manager Quality Systems Manager
Continuous Improvement Manager
12 Yearsyrs
Corporate Quality Manager
Quality Systems Manager
12 Yearsyrs
Director Nursing Director
Chief Nursing Officer
13 Yearsyrs
Director Vice President
Supply Chain Vice President
17 Yearsyrs
Senior Quality Manager
12 Yearsyrs
Production Manager
Manufacturing Manager
10 Yearsyrs
Production Manager Operations Manager
Supply Chain Manager
10 Yearsyrs
Production Manager Project Manager
Director Of Construction
13 Yearsyrs
Global Program Manager Program Director
Division Director
9 Yearsyrs
Global Program Manager Information Technology Director
Director Of Information Management
10 Yearsyrs
Global Program Manager
Director Program Management
12 Yearsyrs
Senior Manager Assistant Vice President
Compliance Vice President
12 Yearsyrs
Corporate Quality Manager
12 Yearsyrs
Global Program Manager
10 Yearsyrs
Owner Chief Engineer
Engineering Director
13 Yearsyrs
Owner Operations Director
Vice President Of Manufacturing
14 Yearsyrs
Owner Program Director
Director Of Health Services
10 Yearsyrs
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Average Length of Employment
Quality Manager 4.1 years
Quality Supervisor 3.8 years
Top Careers Before Quality Program Manager
Manager 6.9%
Consultant 3.4%
Supervisor 2.9%
Director 2.6%
Top Careers After Quality Program Manager
Consultant 4.2%
Manager 4.0%
Director 3.6%
Owner 2.3%

Do you work as a Quality Program Manager?

Average Yearly Salary
$104,000
Show Salaries
$77,000
Min 10%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$104,000
Median 50%
$141,000
Max 90%
Best Paying Company
Google
Highest Paying City
Bothell, WA
Highest Paying State
Maine
Avg Experience Level
3.7 years
How much does a Quality Program Manager make at top companies?
The national average salary for a Quality Program Manager in the United States is $104,564 per year or $50 per hour. Those in the bottom 10 percent make under $77,000 a year, and the top 10 percent make over $141,000.

Real Quality Program Manager Salaries

Job Title Company Location Start Date Salary
Program Manager II-OSG Core Quality or Other Microsoft Corporation Redmond, WA Jan 14, 2016 $131,100 -
$151,100
Program Manager II-ODG Core Quality or Other Microsoft Corporation Redmond, WA Aug 04, 2016 $129,311 -
$149,311
Program Manager II-OSG Core Quality or Other Microsoft Corporation Redmond, WA Feb 02, 2016 $125,243 -
$145,243
Program Manager, Quality Systems Medtronic, Inc. Fridley, MN Jan 10, 2016 $121,056 -
$133,712
SR. Aces Quality Program Manager Golden State FC LLC Tracy, CA Jun 15, 2015 $120,000 -
$160,000
SR. Aces Quality Program Manager Amazon Corporate LLC Seattle, WA Jan 01, 2016 $120,000 -
$160,000
Quality Program Manager Apple Inc. Cupertino, CA Aug 13, 2012 $120,000
Program Manager II-OSG Core Quality or Other Microsoft Corporation Redmond, WA Aug 27, 2015 $118,293 -
$138,293
Program Manager II-OSG Core Quality or Other Microsoft Corporation Redmond, WA Sep 02, 2016 $118,293 -
$138,293
Program Manager, Quality Systems Medtronic, Inc. Fridley, MN Oct 01, 2013 $112,715 -
$120,000
Staff Corp Quality Program Manager Sandisk Corporation Milpitas, CA Sep 03, 2014 $112,154 -
$120,000
Program Manager-OSG Core Quality or Other Microsoft Corporation Redmond, WA Feb 02, 2016 $105,000 -
$125,000
Pie Area Quality Champion (AQC) & Area Program Manager (APM) Micron Technology, Inc. Manassas, VA Jan 21, 2016 $103,867
Program Manager, Quality Sun Microsystems, Inc. Santa Clara, CA Oct 25, 2009 $100,530 -
$150,000
Quality Program Manager Seattle Cancer Care Alliance Seattle, WA May 12, 2016 $100,000
Program Manager-Global Quality Henry Schein, Inc. DC Oct 17, 2014 $95,940
Program Manager-Global Quality Henry Schein, Inc. Washington, DC Aug 14, 2014 $95,940
Trait Quality Program Manager Monsanto Company Saint Louis, MO Feb 18, 2013 $95,000
Quality Programs Manager Kellogg North America Company Battle Creek, MI Dec 03, 2015 $93,500
Cost Out Quality In Program Manager Amazon Corporate LLC Seattle, WA Oct 07, 2013 $90,000
Program Manager-Global Quality Henry Schein, Inc. DC Oct 17, 2011 $84,195
Quality Program Manager-Tractors AGCO Corporation Jackson, MN Feb 20, 2015 $76,650
Innovation Quality Programs Associate Manager Kellogg North America Company Battle Creek, MI Dec 03, 2012 $75,000
Associate Quality Program Manager/Innovation Kellogg North America Company Battle Creek, MI Dec 01, 2012 $71,600

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Top Skills for A Quality Program Manager

  1. Audit Procedures
  2. Ensure Compliance
  3. Product Quality
You can check out examples of real life uses of top skills on resumes here:
  • Authored the firms Quality Audit Procedures and assisted Vendors in developing and writing Quality Audit Procedures.
  • Traveled to subcontractor's facilities nation-wide to review development and testing of equipment to ensure compliance and reliability.
  • Partnered closely with Customer Call Center team sharing product quality information findings for overall product and call center service improvements.
  • Analyzed post-implementation reviews and project lessons learned to identify and initiate corrective and preventive actions and process improvements.
  • Managed quality metrics across Service Delivery and Account organizations.

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Top 10 Best States for Quality Program Managers

  1. Washington
  2. New Hampshire
  3. Massachusetts
  4. Rhode Island
  5. Connecticut
  6. Idaho
  7. Oregon
  8. Maine
  9. Nevada
  10. Vermont
  • (2,344 jobs)
  • (188 jobs)
  • (1,255 jobs)
  • (84 jobs)
  • (429 jobs)
  • (69 jobs)
  • (289 jobs)
  • (43 jobs)
  • (96 jobs)
  • (43 jobs)

Quality Program Manager Demographics

Gender

Male

58.7%

Female

33.0%

Unknown

8.3%
Ethnicity

White

60.8%

Hispanic or Latino

14.3%

Black or African American

10.9%

Asian

9.1%

Unknown

4.9%
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Foreign Languages Spoken

Spanish

35.7%

French

16.7%

German

9.5%

Italian

9.5%

Portuguese

4.8%

Dutch

4.8%

Mandarin

4.8%

Chinese

2.4%

Japanese

2.4%

Carrier

2.4%

Tagalog

2.4%

Thai

2.4%

Arabic

2.4%
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Quality Program Manager Education

Schools

University of Phoenix

26.1%

San Jose State University

7.7%

Michigan State University

7.0%

Arizona State University

5.6%

University of Washington

4.9%

University of Maryland - University College

4.2%

University of Tennessee - Knoxville

3.5%

Villanova University

3.5%

Ohio State University

3.5%

University of Texas at Austin

3.5%

Eastern Michigan University

3.5%

Washington State University

3.5%

Indiana Wesleyan University

3.5%

Franklin University

2.8%

Wayne State University

2.8%

California Polytechnic State University-San Luis Obispo

2.8%

Pennsylvania State University

2.8%

Rochester Institute of Technology

2.8%

Regis University

2.8%

University of Southern California

2.8%
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Majors

Business

33.9%

Management

7.8%

Mechanical Engineering

6.3%

Electrical Engineering

4.7%

Industrial Engineering

4.7%

Nursing

4.5%

Computer Information Systems

3.9%

Project Management

3.7%

Computer Science

3.5%

Environmental Control Technologies/Technicians

3.3%

Industrial Technology

3.1%

Finance

2.7%

Engineering

2.7%

Education

2.5%

Environmental Science

2.4%

Chemistry

2.2%

Engineering And Industrial Management

2.2%

Psychology

2.0%

Accounting

2.0%

Computer Engineering

1.8%
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Degrees

Masters

40.7%

Bachelors

36.6%

Other

12.5%

Associate

3.5%

Certificate

3.3%

Doctorate

3.0%

Diploma

0.4%
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Updated May 19, 2020