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Quality program manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
TeWhan Hahn Ph.D.
Below we've compiled a list of the most critical quality program manager skills. We ranked the top skills for quality program managers based on the percentage of resumes they appeared on. For example, 10.9% of quality program manager resumes contained data analysis as a skill. Continue reading to find out what skills a quality program manager needs to be successful in the workplace.

15 quality program manager skills for your resume and career

1. Data Analysis

Here's how quality program managers use data analysis:
  • Provided supporting customer data analysis to drive customer quality improvement initiatives.
  • Provided weekly and monthly customer satisfaction (CSAT) metrics, data analysis and graphical reports to management.

2. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how quality program managers use oversight:
  • Provide oversight of products being produced complies with customer specifications and quality requirements.
  • Assist in the planning development and oversight of existing programs and/or projects at My Sister's Place Women Center.

3. Project Management

Here's how quality program managers use project management:
  • Instituted a state-of-the-art Project Management Office where none existed to more effectively manage risks and achieve objectives.
  • Collaborated with program managers, project management and client to facilitate cohesiveness between various projects.

4. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how quality program managers use sigma:
  • Planned/implemented lean process, Six Sigma and continuous improvement initiatives to insure high levels of final product quality.
  • Provided data driven analysis of business processes incorporating Six Sigma DMAIC problem solving.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality program managers use continuous improvement:
  • Implemented continuous improvement process to review production incidents post release for potential testing corrective actions in future releases.
  • Conducted internal audits, measuring continuous improvement progress, and initiating corrective action on areas of non-compliance.

6. Process Improvement

Here's how quality program managers use process improvement:
  • Analyzed post-implementation reviews and project lessons learned to identify and initiate corrective and preventive actions and process improvements.
  • Supervised 24 employee process improvement action teams which resulted in significant improvements in cost reductions and time efficiency.

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7. HEDIS

Here's how quality program managers use hedis:
  • Educated and trained Physicians on Partnership for Quality, HEDIS, CAHPS, STAR and Coding measures.
  • Lead clinical quality improvement through focused activities on the HEDIS process and other clinical studies.

8. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how quality program managers use medicare:
  • Developed materials and advocated for SNMMI at both Capitol Hill and the Centers for Medicare & Medicaid Services (CMS).
  • Reported Medicare information to regional NCAL group for performance improvement metrics.

9. Lean Six Sigma

Here's how quality program managers use lean six sigma:
  • Execute engineering and Lean Six Sigma tools and techniques to analyze process improvements, best practices and organizational effectiveness.
  • Used initiative to promote significant Lean Six Sigma company-wide training initiative with local college.

10. PowerPoint

Here's how quality program managers use powerpoint:
  • Created five comprehensive training documents and user manuals including release notes, program objectives and extended PowerPoint presentations.

11. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how quality program managers use cms:
  • Participated in accreditation review and subsequent implementation of action plans for CMS and UNOS.
  • Developed a Transplant Quality Dashboard in compliance with CMS and UNOS regulations.

12. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality program managers use quality standards:
  • Manage Worldwide Product Quality Manufacturing and Fulfillment program and compliance across quality standards, processes, and procedures.
  • Serve as a resource for quality standards of care to Ryan White providers and consumers of HIV care.

13. Corrective Action

Here's how quality program managers use corrective action:
  • Identified program problem areas, implemented corrective actions and drove continual improvement to maintain a high level of customer satisfaction.
  • Liaised with customer auditors to ensure proper execution and verification of corrective actions and compliance with customers' specifications.

14. Program Management

Here's how quality program managers use program management:
  • Served as regional account manager and serve as primary contact with customers relating primarily with quality and Program Management issues.
  • Coordinate Program Management and supervise activities to ensure products meet customer expectations and MS Project quality objectives.

15. ISO

Here's how quality program managers use iso:
  • Developed curriculum and conducted training to educate personnel across the organization in ISO principles.
  • Collected other necessary data including Material and Color Certifications, ISO Certifications.
top-skills

What skills help Quality Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all quality program managers possess?

TeWhan Hahn Ph.D.TeWhan Hahn Ph.D. LinkedIn profile

Professor of Finance, Auburn University at Montgomery

Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.
Do you want to know more?
Read more about what experts have to say about quality program manager

List of quality program manager skills to add to your resume

Quality program manager skills

The most important skills for a quality program manager resume and required skills for a quality program manager to have include:

  • Data Analysis
  • Oversight
  • Project Management
  • Sigma
  • Continuous Improvement
  • Process Improvement
  • HEDIS
  • Medicare
  • Lean Six Sigma
  • PowerPoint
  • CMS
  • Quality Standards
  • Corrective Action
  • Program Management
  • ISO
  • Product Quality
  • Quality Metrics
  • Performance Metrics
  • Risk Management
  • Internal Audit
  • Quality Management System
  • Supplier Quality
  • Medicaid
  • Quality Issues
  • STARS
  • Customer Satisfaction
  • Aerospace
  • Program Development
  • PPAP
  • APQP
  • Quality Assurance Program
  • AS9100
  • R
  • FMEA
  • CAPA
  • KPIs
  • SharePoint
  • Executive Management
  • FDA
  • Lean Manufacturing
  • SPC
  • Customer Complaints
  • DMAIC
  • Business Processes
  • Kaizen
  • PMO
  • NPI
  • FAA
  • Direct Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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