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Quality specialist skills for your resume and career

Updated January 8, 2025
6 min read
Quality specialist example skills
Below we've compiled a list of the most critical quality specialist skills. We ranked the top skills for quality specialists based on the percentage of resumes they appeared on. For example, 7.5% of quality specialist resumes contained customer service as a skill. Continue reading to find out what skills a quality specialist needs to be successful in the workplace.

15 quality specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality specialists use customer service:
  • Accredited quality of life specialist that cared for seniors within a facility setting, provided outstanding customer service guaranteeing life excellence.
  • Assist and monitor English and Spanish-speaking Customer Service Representatives in the delivery of quality service through detailed monitoring of calls.

2. Data Analysis

Here's how quality specialists use data analysis:
  • Facilitated quality system management by ensuring product and process quality through internal audits, data collection, and data analysis.
  • Worked extensively with on-line quality management system with data extraction, data analysis, and data presentation.

3. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality specialists use continuous improvement:
  • Lead a team to develop Supplier Quality/Delivery performance dashboards for quality evaluation and instituted supplier quality workshops for continuous improvement.
  • Provide mentoring, leadership and technical expertise, application of statistical analysis, lean manufacturing practices and continuous improvement activities.

4. Process Improvement

Here's how quality specialists use process improvement:
  • Assist management in compliance and process improvement utilizing Six-Sigma, ISO and Continuous Process Improvement methodologies and consistent training and engagement.
  • Analyze data in order to diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools.

5. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how quality specialists use management system:
  • Partnered with suppliers to establish and initiate an effective corrective action and root cause analysis program within their quality management system.
  • Supported the development and implementation of an organization-wide knowledge management system to standardize and improve quality of company knowledge and records.

6. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how quality specialists use fda:
  • Reviewed and approved equipment calibrations, qualifications, and validations for adherence to company procedures and FDA guidelines.
  • Authored and updated Quality and FDA compliance manuals, incorporating new regulatory developments and ISO9001:2000 program requirements.

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7. Quality Issues

Here's how quality specialists use quality issues:
  • Track and trend compliance/quality issues; advise management of adverse trends or indicators of potential product/manufacturing issues requiring action.
  • Ensured ability to investigate quality issues by designing and initiating long term sample archival system and stability program.

8. Corrective Action

Here's how quality specialists use corrective action:
  • Applied previous legal/regulatory/policy/procedural precedents to development of corrective actions.
  • Reported findings and quality performance metrics, analyze adverse quality trends, provided corrective recommendations and verified implementation of corrective actions.

9. Center Management

Here's how quality specialists use center management:
  • Review reports and analyze the results to determine trends, communicating to Contact Center Management/Quality Management as needed.
  • Coordinated monthly calibration sessions with the Center Management team to ensure accurate understanding of customer contact requirements.

10. OSHA

Here's how quality specialists use osha:
  • Manage the Occupational Safety and Health Authority (OSHA) Voluntary Protection Program (VPP) workplace program for Technical Operations.
  • Implemented Occupational Safety and Health Authority (OSHA) Voluntary Protection Program (VPP) workplace program for Aircraft Maintenance.

11. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how quality specialists use internal audit:
  • Conducted targeted/compliance monitoring, one-up report and compliance reviews, and monthly internal audits and other related projects.
  • Worked with document control to distribute/track quality documents and participated in internal audits for the ISO9001:2000 quality system.

12. Patients

Here's how quality specialists use patients:
  • Developed a post-Home Care Telephonic Care Management Program for patients with select chronic diseases which was approved for implementation.
  • Coordinate with internal and external stakeholders to ensure patients received timely and quality services for their infusion needs.

13. Dexterity

Here's how quality specialists use dexterity:
  • Acquired highly developed dexterity and an understanding of SOPs, GMPs, and GLPs.

14. External Audits

Here's how quality specialists use external audits:
  • Conduct internal/external audits, reviews of corrective actions and inspect documentation for compliance with regulatory and quality requirements.
  • Coordinated & supported internal & external audits; evaluated audit findings and implemented corrective actions.

15. ISO

Here's how quality specialists use iso:
  • Participated in audits of departments to evaluate ISO compliance, accuracy and reliability of documents, and identify areas of improvement.
  • Completed assigned complaint investigations from evaluation to closure in accordance with internal and external regulatory requirements (ISO 13485).
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List of quality specialist skills to add to your resume

Quality specialist skills

The most important skills for a quality specialist resume and required skills for a quality specialist to have include:

  • Customer Service
  • Data Analysis
  • Continuous Improvement
  • Process Improvement
  • Management System
  • FDA
  • Quality Issues
  • Corrective Action
  • Center Management
  • OSHA
  • Internal Audit
  • Patients
  • Dexterity
  • External Audits
  • ISO
  • PowerPoint
  • Quality Standards
  • GMP
  • Excellent Interpersonal
  • Data Collection
  • Quality Review
  • Quality System
  • Product Quality
  • Sigma
  • QC
  • CAPA
  • Excellent Organizational
  • Lean Six Sigma
  • Supplier Quality
  • Quality Audits
  • QMS
  • CMS
  • Data Entry
  • Customer Satisfaction
  • Strong Analytical
  • Medicaid
  • Lean Manufacturing
  • Technical Support
  • SPC
  • R
  • Preventive Actions
  • Audit Findings
  • FMEA
  • HEDIS
  • SharePoint
  • Proficiency Testing
  • HACCP
  • Technical Assistance
  • CMM
  • MRB

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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