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Quality supervisor skills for your resume and career

Updated January 8, 2025
7 min read
Quality supervisor example skills
Below we've compiled a list of the most critical quality supervisor skills. We ranked the top skills for quality supervisors based on the percentage of resumes they appeared on. For example, 7.5% of quality supervisor resumes contained continuous improvement as a skill. Continue reading to find out what skills a quality supervisor needs to be successful in the workplace.

15 quality supervisor skills for your resume and career

1. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality supervisors use continuous improvement:
  • Championed continuous improvement and corrective/preventative project effectiveness.
  • Served as Continuous Improvement specialist and training facilitator to production employees, training and implementation resulted in 25-30% productivity improvements.

2. ISO

Here's how quality supervisors use iso:
  • Supported companies World Class Organization through optimization of standard methods and implementation of quality systems mirroring ISO 9001 quality management systems.
  • Created and maintained ISO 9000 related documentation to support manufacturing processes, created standard operation procedure documents for work stations.

3. Corrective Action

Here's how quality supervisors use corrective action:
  • Performed internal Quality department internal audits, decreasing corrective action findings on both internal and external regulatory audits by 50%.
  • Maintained customer and internal corrective actions program and coordinated ongoing investigations and follow up with shift supervisors and crews involved.

4. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality supervisors use quality standards:
  • Supervised Packaging Line Quality Inspectors and Auditors to ensure Quality Standards were maintained and motivated personnel to reach established goals.
  • Implemented quality control on manufacturing operations, and ensured all products meet quality standards and in compliance with quality specifications.

5. Food Safety

Here's how quality supervisors use food safety:
  • Supervised 30 Quality Assurance Technicians insuring compliance with company, customer quality and food safety requirements.
  • Monitor equipment ensuring facility food safety as guided by company policy and regulatory agency requirements.

6. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how quality supervisors use product quality:
  • Experience with establishing department budgets as well as initiating and review credit and debit authorization activity related to product quality.
  • Ensured product quality by leading a team of quality inspectors and personally conducting quality inspections of newly manufactured parts.

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7. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how quality supervisors use sigma:
  • Led Lean Six Sigma initiatives for the Quality Control Group by streamlining various processes including environmental sampling and microbiological testing.
  • Implemented improvement projects in Customer Service and parts distribution utilizing Six Sigma methodologies.

8. Quality Issues

Here's how quality supervisors use quality issues:
  • Control and Respond to all Quality issues internally and Externally Reported and Disseminated information to all departments concerning Quality issues.
  • Managed customer complaints related to production and quality engineering, resolving quality issues for press and assembly operations.

9. Quality Procedures

Quality procedures are at the core of the quality management system. These procedures determine processes that ensure everything is performed according to the standard requirements. Quality procedures consist of quality manual, internal audits performance, guidelines for control of documents, records, nonconformity, integration, corrective and preventive action.

Here's how quality supervisors use quality procedures:
  • Facilitate and write quality procedures for the purpose of maintaining/updating the factory quality system and supports quality system audits.
  • Improved production rate by developing and teaching quality training courses and ensuring uniform understanding of quality procedures.

10. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how quality supervisors use management system:
  • Developed and supported the Quality Management System in a manufacturing facility producing consumer and professional grade air compressors and generators.
  • Prepared and revised Quality Management System documents ensuring customer requirements were at the center of our operations.

11. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality supervisors use gmp:
  • Scheduled and conducted internal GMP audits, maintained database and communicated gaps to production supervisors.
  • Conduct and document audits in the areas of GMP's, SSOP/HACCP, BRC, Pest control and general facility conditions

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality supervisors use customer service:
  • Managed large team of Customer Service Representatives, trainers and auditors; managed team scheduling, project development/management and task assignments.
  • Coached representatives for quality and excellence * Handled escalated calls from dissatisfied customers to ensure that customer service excellence was maintained.

13. Lean Manufacturing

Here's how quality supervisors use lean manufacturing:
  • Implemented lean manufacturing skill development programs and quality assurance processes to ensure efficient operations and customer satisfaction.
  • Trained & Leaded management personnel in lean manufacturing principals for processes and quality performance improvements

14. Quality System

A quality system is an organizational structure that helps management, procedures, and processes. The quality system helps the company to achieve its goals by following the right procedures. The quality system is usually documented and is based around a manual that defines and controls the system.

Here's how quality supervisors use quality system:
  • Managed Quality Engineering group responsible for the development of assembly inspection/test procedures for the manufacturing of Torpedo hardware and Quality Systems.
  • Conducted quality systems audits ensuring that the compliance observations were corrected and the applicable preventives and correctives actions were implemented.

15. Supplier Quality

Here's how quality supervisors use supplier quality:
  • Managed four quality inspectors and three supplier quality engineers in incoming receiving and supplier quality respectively.
  • Directed investigations for all non-compliance matters related to Customer, Internal and Supplier Quality.
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List of quality supervisor skills to add to your resume

Quality supervisor skills

The most important skills for a quality supervisor resume and required skills for a quality supervisor to have include:

  • Continuous Improvement
  • ISO
  • Corrective Action
  • Quality Standards
  • Food Safety
  • Product Quality
  • Sigma
  • Quality Issues
  • Quality Procedures
  • Management System
  • GMP
  • Customer Service
  • Lean Manufacturing
  • Quality System
  • Supplier Quality
  • FDA
  • Excellent Interpersonal
  • Process Improvement
  • QC
  • Process Control
  • SQF
  • HACCP
  • R
  • SPC
  • Direct Reports
  • PPAP
  • Customer Complaints
  • Preventive Actions
  • CAPA
  • Internal Audit
  • Quality Audits
  • Customer Satisfaction
  • QMS
  • Quality Inspectors
  • Lean Six Sigma
  • Data Analysis
  • Performance Reviews
  • FMEA
  • Quality Metrics
  • GD
  • Environmental Monitoring
  • APQP
  • AS9100
  • CMM
  • HR
  • Kaizen
  • MRB
  • External Audits
  • KPI
  • Production Floor

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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