What does a quality supervisor do?
A quality supervisor is an individual who manages and implements the quality assurance and control systems of a company to ensure the proper execution of products and customer satisfaction. Quality supervisors oversee a team of quality control analysts and train them on the latest product standards. They must make sure that customers are pleased with the finished product by communicating with them and setting realistic expectations. Quality supervisors must also provide reports on quality metrics to the other members of the management team.
Quality supervisor responsibilities
Here are examples of responsibilities from real quality supervisor resumes:
- Lead the TS16949 implementation team.
- Research and involve respective departments to achieve immediate corrective/preventative action response to pertinent customer and internal CAPA's, as required.
- Maintain effective work instructions and operating procedures for inspection, operations and supplier quality assurance per ISO requirements.
- Develop KPIs for suppliers and document progress.
- Participate in hosting customer, governmental, third party certifying body plant visits and perform all GMP internal audits.
- Prepare documentation and training for ISO re-certification audits.
- Develop and implement national quality management program qualifying for ISO certification.
- Prepare and submit the customer require PPAP documentation including operator and inspection instructions.
- Conduct supplier development activities including visits/audits, vendor SPC and materials certification programs.
- Facilitate ISO certification by developing standards in accordance with meeting and exceeding customer demands.
- Perform monthly trending analysis and CAPA implementation in effort to improve efficiency and performance.
- Schedule and conduct internal GMP audits, maintain database and communicate gaps to production supervisors.
- Lead global internal QA meeting to identify and resolve company and customer hardware/software relate issues.
- Estimate accuracy, precision and uncertainty of measurements using independently prepare control samples and SPC run charts.
- Research requirements for international product registrations; complete application processes by obtaining require documentation from FDA and state government.
Quality supervisor skills and personality traits
We calculated that 7% of Quality Supervisors are proficient in Continuous Improvement, ISO, and Corrective Action. They’re also known for soft skills such as Interpersonal skills, Leadership skills, and Time-management skills.
We break down the percentage of Quality Supervisors that have these skills listed on their resume here:
- Continuous Improvement, 7%
Championed continuous improvement and corrective/preventative project effectiveness.
- ISO, 6%
Supported companies World Class Organization through optimization of standard methods and implementation of quality systems mirroring ISO 9001 quality management systems.
- Corrective Action, 5%
Performed internal Quality department internal audits, decreasing corrective action findings on both internal and external regulatory audits by 50%.
- Quality Standards, 5%
Supervised Packaging Line Quality Inspectors and Auditors to ensure Quality Standards were maintained and motivated personnel to reach established goals.
- Food Safety, 4%
Supervised 30 Quality Assurance Technicians insuring compliance with company, customer quality and food safety requirements.
- Product Quality, 3%
Experience with establishing department budgets as well as initiating and review credit and debit authorization activity related to product quality.
Most quality supervisors use their skills in "continuous improvement," "iso," and "corrective action" to do their jobs. You can find more detail on essential quality supervisor responsibilities here:
Interpersonal skills. To carry out their duties, the most important skill for a quality supervisor to have is interpersonal skills. Their role and responsibilities require that "industrial production managers must have excellent communication skills to work well other managers and with staff." Quality supervisors often use interpersonal skills in their day-to-day job, as shown by this real resume: "demonstrate proven leadership ability and excellent interpersonal skills while mentoring and teaching the team effective problem solving. "
Leadership skills. Another soft skill that's essential for fulfilling quality supervisor duties is leadership skills. The role rewards competence in this skill because "to keep the production process running smoothly, industrial production managers must motivate and direct employees." According to a quality supervisor resume, here's how quality supervisors can utilize leadership skills in their job responsibilities: "provided leadership that promoted continuous improvement, associate engagement, and a dedication to safe working conditions and behaviors. "
Problem-solving skills. quality supervisor responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "production managers must identify and address problems that arise." This resume example shows what quality supervisors do with problem-solving skills on a typical day: "managed supplier quality department operations to ensure resolution of quality-related issues, and to ensure both internal and external customer satisfaction. "
The three companies that hire the most quality supervisors are:
- Guidehouse50 quality supervisors jobs
- RES Success
43 quality supervisors jobs
- Pentair21 quality supervisors jobs
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Compare different quality supervisors
Quality supervisor vs. Director of quality
In the manufacturing industry, a director of quality is primarily in charge of spearheading and overseeing the daily operations in a quality assurance department. They work to ensure that products adhere to the company's quality standards and industry regulations by conducting research and assessments, developing quality test systems, and reviewing reports. As a director of quality, they have the authority to make significant decisions, establish protocols and guidelines, set objectives and timelines, and implement rules and policies, creating new ones as necessary.
While similarities exist, there are also some differences between quality supervisors and director of quality. For instance, quality supervisor responsibilities require skills such as "food safety," "quality procedures," "management system," and "quality system." Whereas a director of quality is skilled in "healthcare," "quality improvement," "patients," and "oversight." This is part of what separates the two careers.
Directors of quality earn the highest salaries when working in the finance industry, with an average yearly salary of $155,704. On the other hand, quality supervisors are paid more in the automotive industry with an average salary of $73,685.directors of quality tend to reach higher levels of education than quality supervisors. In fact, directors of quality are 12.3% more likely to graduate with a Master's Degree and 1.6% more likely to have a Doctoral Degree.Quality supervisor vs. Auditor/quality
A quality auditor is responsible for inspecting the company's services and products, ensuring its adherence to business requirements and internal regulations. Quality auditors analyze the efficiency of operational functions and production processes to maintain high-quality deliverables with the utmost consideration for the safety and security of the production staff. They run quality checks for the outputs, create findings reports, and strategize methodologies to enhance stability by utilizing standard testing parameters. A quality auditor must have excellent communication and organizational skills, as they may also recommend opportunities to generate more resources and increase revenues.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that quality supervisor responsibilities requires skills like "food safety," "product quality," "lean manufacturing," and "supplier quality." But an auditor/quality might use other skills in their typical duties, such as, "excellent organizational," "audit findings," "audit results," and "medicaid."
On average, auditors/quality earn a lower salary than quality supervisors. Some industries support higher salaries in each profession. Interestingly enough, auditors/quality earn the most pay in the retail industry with an average salary of $40,479. Whereas quality supervisors have higher pay in the automotive industry, with an average salary of $73,685.auditors/quality earn similar levels of education than quality supervisors in general. They're 3.4% less likely to graduate with a Master's Degree and 1.6% less likely to earn a Doctoral Degree.Quality supervisor vs. Manager, quality engineer
A quality engineer manager is in charge of designing and developing quality control procedures, ensuring all products and operations meet the company's standards. Their responsibilities revolve around performing research and analysis to identify business needs, assessing existing quality control methods to identify areas needing improvements, and providing solutions on issues and concerns. Furthermore, as a manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
The required skills of the two careers differ considerably. For example, quality supervisors are more likely to have skills like "food safety," "management system," "gmp," and "customer service." But a manager, quality engineer is more likely to have skills like "quality engineering," "quality management system," "qa," and "aerospace."
Managers, quality engineer earn the highest salary when working in the technology industry, where they receive an average salary of $124,149. Comparatively, quality supervisors have the highest earning potential in the automotive industry, with an average salary of $73,685.Most managers, quality engineer achieve a higher degree level compared to quality supervisors. For example, they're 5.8% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Quality supervisor vs. Quality control engineer
A quality control engineer is responsible for conducting quality assessments for the company's products and services to ensure adherence to federal regulations and quality standards. Quality control engineers recommend strategic methods by analyzing processes and writing test results. They also identify opportunities for more services that meet public demands and market trends, helping the business generate more resources for revenues. A quality control engineer utilizes various software tools and applications to document findings, requiring them to have excellent communication and technical skills.
Types of quality supervisor
Updated January 8, 2025
