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Quality training manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical quality training manager skills. We ranked the top skills for quality training managers based on the percentage of resumes they appeared on. For example, 25.9% of quality training manager resumes contained quality standards as a skill. Continue reading to find out what skills a quality training manager needs to be successful in the workplace.

15 quality training manager skills for your resume and career

1. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality training managers use quality standards:
  • Monitored production and verified orders for accuracy to ensure consistent compliance with quality standards.
  • Ensured that the quality standards were consistently adhered to through the monitoring and scoring of Customer Care Representatives calls.

2. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how quality training managers use professional development:
  • Conduct ongoing staff development and professional development seminars relating to clinical issues.
  • Manage individual staff performance, goal achievement, and professional development.

3. Quality System

A quality system is an organizational structure that helps management, procedures, and processes. The quality system helps the company to achieve its goals by following the right procedures. The quality system is usually documented and is based around a manual that defines and controls the system.

Here's how quality training managers use quality system:
  • Provided collaborative direction for the development and implementation of global training and quality systems.
  • Demonstrated experience in the development & implementation of quality systems.

4. Training Programs

Here's how quality training managers use training programs:
  • Developed and executed essential programs and managed quality audits, utilizing Quality data for development and implementation of new training programs.
  • Developed curriculum for Dealer Sales Training programs covering Product Features and Benefits, Technical Resources and Basic Product Diagnostic Techniques.

5. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how quality training managers use qa:
  • Provide support in audit/inspections, and work closely with the QA department regarding any Corrective Action/Preventative Action (CAPA) issues.
  • Assisted Operations by providing QA support, and assisted in solving quality issues to improve customer satisfaction and overall productivity.

6. Process Improvement

Here's how quality training managers use process improvement:
  • Produced and implemented standards for training on process improvement initiatives for other sites.
  • Recommended and implemented process improvement plans that impacted over 500,000 customers.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality training managers use customer service:
  • Trained customer service representatives and managers in all areas of operations and safety to deliver service consistent with company's expectations.
  • Planned, developed, managed and maintained all activities associated with training and development of vendors' customer service representatives.

8. ISO

Here's how quality training managers use iso:
  • Satisfied all requirements necessary for maintaining ISO 9000 and ISO 14000 certifications ultimately passing multiple successful external audits.
  • Reported quarterly to executive management as required by ISO Standard.

9. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how quality training managers use internal audit:
  • Train internal auditors and facilitate the internal audits and associated reports.
  • Performed various internal audits to ensure policy and procedure compliance.

10. Customer Satisfaction

Here's how quality training managers use customer satisfaction:
  • Gap analysis completed to develop ongoing training to Team Managers and Quality agents to ensure customer satisfaction was maintained and exceeded.
  • Worked closely with the international call centers to implement customer satisfaction survey processes based on each particular segment and geography.

11. Training Materials

Here's how quality training managers use training materials:
  • Defined training standards and developed comprehensive training materials aligned to quality assurance tools and processes.
  • Produced extensive educational and training materials for public, and regulated & government agencies.

12. KPIs

Here's how quality training managers use kpis:
  • Identified and assessed learning needs through need analysis and KPIs.
  • Increased customer KPIs by decreasing complaints and increasing sales.

13. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how quality training managers use fda:
  • Participated in FDA audits and helped present to the site the responses to the findings.
  • Achieved and Maintain FDA certification.

14. Subject Matter Experts

Here's how quality training managers use subject matter experts:
  • Forged relationships with subject matter experts, field leaders, and key personnel across the entire section.
  • Monitor the Subject Matter Experts during real-time instructional delivery to ensure quality and adherence to standards.

15. Quality Issues

Here's how quality training managers use quality issues:
  • Structured and maintained a data gathering system to monitor quality issues reducing overall labor and material cost.
  • Complete understanding of project team dynamics, qualifications and training requirements, and productivity and quality issues.
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List of quality training manager skills to add to your resume

Quality training manager skills

The most important skills for a quality training manager resume and required skills for a quality training manager to have include:

  • Quality Standards
  • Professional Development
  • Quality System
  • Training Programs
  • QA
  • Process Improvement
  • Customer Service
  • ISO
  • Internal Audit
  • Customer Satisfaction
  • Training Materials
  • KPIs
  • FDA
  • Subject Matter Experts
  • Quality Issues
  • Ongoing Development
  • CAPA
  • Technical Support
  • Training Curriculum
  • Performance Management
  • Training Sessions
  • QC
  • Calibration Sessions
  • Quality Program
  • Direct Reports
  • Corrective Action
  • Learning Management System
  • QMS
  • Quality Metrics
  • Sigma
  • Training Courses
  • Development Programs
  • Call Monitoring
  • Continuous Improvement
  • Training Manuals
  • Customer Care
  • Training Classes
  • HR
  • GMP
  • Training Modules
  • Quality Score
  • On-The-Job Training
  • Medicare
  • Leadership Training
  • PowerPoint
  • ELearning
  • Blended Learning
  • Data Analysis
  • Leadership Development
  • Training Policies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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