Representative jobs at Quest Diagnostics - 14129 jobs

Rep, Mobile Examiner - (P/T) - ExamOne/Toledo, OH area
Quest Diagnostics/Phenopath 4.4
Representative job at Quest Diagnostics
Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program. Required Work Experience: Minimum 100 documented successful blood draws required. Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus. Preferred Work Experience: Prefer urine or hair follicle collection and EKG experience. Physical and Mental Requirements: Sitting for periods of time Standing while performing work Driving to and from work assignments Lifting no more than 40 pounds. Ability to multitask Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM. Must have a valid driver license and clean driving record with access to dependable/insured transportation Skills: Excellent interpersonal and communication skills Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner. Basic computer skills in Microsoft office with the ability to learn new software. Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate. Ability to work in a rapidly changing environment. EDUCATION High School Diploma or Equivalent LICENSECERTIFICATIONS Phlebotomy or Medical Assistant certification Ensures all specimens are collected accurately and on time. Collects specimens according to established procedures. Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services. Responsible for completing application packets and other paperwork accurately. Label, centrifuge and split specimens as required by test order. Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends. Package specimens for transport and ship to lab indicated on work orders. Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination. Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management. Submits original paperwork to destination. Provides customer service to clients. Follows current Examiner's Manual. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). Maintains all appropriate Phlebotomy logs. Maintains error rate of no more than 3%. Confirms exams with clients day before appointment and status the case at time of confirmation. Correct non-applicant errors within a 24 hour timeframe. Submits accurate time and travel logs as directed by management and on time. Submits accurate expense forms, if applicable, on the required day. Properly clock in and out for work assignments. Provides travel logs when applicable. Demonstrates organizational commitment. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances. Wear company issued identification badge at all times during work assignments. Reports on time to work, following attendance guidelines. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. Communicates appropriately with customers, agents, applicants, coworkers and the general public. Communicates all unresolved problems immediately to the appropriate Manager or Supervisor. Remains polite and courteous at all times. Additional responsibilities required of Mobile Examiner. Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled. Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed. Provide supply orders as specified by Branch Manager. Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise. Performs other department-related clerical duties when assigned. Answers phone and dispatch calls when assigned. Participates on teams and special projects when asked. Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines. With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures. Assist with distribution of technical information and communications to the work group. Flexible travel (up to 25 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable in Examview. All other duties as assigned, within scope of the position. Required use of company i-pad or specified electronic device.
$37k-42k yearly est. Auto-Apply 4d ago

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PATIENT SERVICES REP
Cooper University Health Care 4.6
Sharon Hill, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements * Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. * Must possess excellent communication skills both verbal and written. * You must be skilled in the use of computers.
$31k-35k yearly est. 2d ago
HEALTHCARE ACCESS SPECIALIST
Cooper University Health Care 4.6
Wilmington, DE jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description * The HCA Patient Access Specialist communicates with insurance companies, patients, and healthcare providers to resolve discrepancies, update records, and ensure proper billing. Accuracy is crucial to prevent claim denials and facilitate smooth reimbursement processes. This role requires attention to detail, strong organizational skills, knowledge of insurance policies, sense of urgency to meet time-sensitive insurance requirements, and effective communication skills to navigate the complexities of healthcare billing. * The HCA Patient Access Specialist is responsible for ensuring quality patient registration, validation, and verification of insurance information. Collects and reviews all patient insurance information needed to complete the benefit verification process. Investigates missing data needed to complete the verification process. Troubleshoots and seeks solutions to problems related to questions and concerns over health insurance coverage. Knowledgeable with coordination of benefits and completing MSPQ episodically to ensure proper coordination for Medicare recipients. Additional responsibilities include point of service collections, positive telephone etiquette, and patient satisfaction in support of Cooper University Hospital Mission and Core Values. Must be able to work independently and as a team with an enthusiastic personality. * Knowledgeable of state and federal government funding programs such as Medicare, Medicaid, and requirements to satisfy timely notification of rights as it pertains to these programs. Additionally, securing and delivering proper correspondence needed to satisfy those requirements such as CMS IMM, CMS MOON, NJ Observation, and CMS NSA forms. * Uses all modes of electronic insurance verification, RTE, portals such as NaviNet, Availity, PEAR, Notivasphere, insurance verification websites as well as telephonic verification as needed. When appropriate, ensures the payer receives a Notice of Admission on all admissions, scheduled and non - scheduled, within 24 - hours or the next business day. Submits notice of admissions to all payors via electronic portal or fax transmittal as appropriate and timely. * The HCA Patient Access Specialist communicates as appropriate with the physicians, NJ Medical Examiners, the Sharing Network, and Funeral Directors to ensure timely handling of deceased patients. Initiates electronic death record via NJ EDRS. Experience Required * 2 years in - Minimum one year of registration or billing experience working in a medical facility. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * 3-5 years preferred. * Preferred Experience includes: * Minimum one year of registration or billing experience working in a medical facility. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * Epic experience preferred Education Requirements High School Diploma or Equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification or HFMA Certified Revenue Cycle certification (Preferred) Special Requirements * Excellent verbal and written communications skills * Experienced in use of computers and software applications, i.e., Microsoft Word, Excel, Outlook, Access, * registration, and billing systems. * Exceptional customer service and interpersonal skills * Proficiency in working with payor on-line portals, i.e., NaviNet, Passport, Availity, and other third-party eligibility systems preferred.
$31k-35k yearly est. 2d ago
HEALTHCARE ACCESS SPECIALIST
Cooper University Health Care 4.6
King of Prussia, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description * The HCA Patient Access Specialist communicates with insurance companies, patients, and healthcare providers to resolve discrepancies, update records, and ensure proper billing. Accuracy is crucial to prevent claim denials and facilitate smooth reimbursement processes. This role requires attention to detail, strong organizational skills, knowledge of insurance policies, sense of urgency to meet time-sensitive insurance requirements, and effective communication skills to navigate the complexities of healthcare billing. * The HCA Patient Access Specialist is responsible for ensuring quality patient registration, validation, and verification of insurance information. Collects and reviews all patient insurance information needed to complete the benefit verification process. Investigates missing data needed to complete the verification process. Troubleshoots and seeks solutions to problems related to questions and concerns over health insurance coverage. Knowledgeable with coordination of benefits and completing MSPQ episodically to ensure proper coordination for Medicare recipients. Additional responsibilities include point of service collections, positive telephone etiquette, and patient satisfaction in support of Cooper University Hospital Mission and Core Values. Must be able to work independently and as a team with an enthusiastic personality. * Knowledgeable of state and federal government funding programs such as Medicare, Medicaid, and requirements to satisfy timely notification of rights as it pertains to these programs. Additionally, securing and delivering proper correspondence needed to satisfy those requirements such as CMS IMM, CMS MOON, NJ Observation, and CMS NSA forms. * Uses all modes of electronic insurance verification, RTE, portals such as NaviNet, Availity, PEAR, Notivasphere, insurance verification websites as well as telephonic verification as needed. When appropriate, ensures the payer receives a Notice of Admission on all admissions, scheduled and non - scheduled, within 24 - hours or the next business day. Submits notice of admissions to all payors via electronic portal or fax transmittal as appropriate and timely. * The HCA Patient Access Specialist communicates as appropriate with the physicians, NJ Medical Examiners, the Sharing Network, and Funeral Directors to ensure timely handling of deceased patients. Initiates electronic death record via NJ EDRS. Experience Required * 2 years in - Minimum one year of registration or billing experience working in a medical facility. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * 3-5 years preferred. * Preferred Experience includes: * Minimum one year of registration or billing experience working in a medical facility. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * Epic experience preferred Education Requirements High School Diploma or Equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification or HFMA Certified Revenue Cycle certification (Preferred) Special Requirements * Excellent verbal and written communications skills * Experienced in use of computers and software applications, i.e., Microsoft Word, Excel, Outlook, Access, * registration, and billing systems. * Exceptional customer service and interpersonal skills * Proficiency in working with payor on-line portals, i.e., NaviNet, Passport, Availity, and other third-party eligibility systems preferred.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Claymont, DE jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
King of Prussia, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Serves as patient's non-clinical navigator during discharge coordination. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.
$31k-35k yearly est. 2d ago
LEAD PATIENT SERVICES REP
Cooper University Health Care 4.6
Penn Lake Park, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multi task and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient's Bill of Rights. Experience Required 3 years experience in a medical environment required. Some knowledge of medical insurances preferred. Leadership experience preferred. Computer literate, excellent communication and customer service skills. Education Requirements High School Diploma or equivalent required Special Requirements All incumbents must satisfactorily complete a Cooper training program to include : Registration, Scheduling, E-Commerce.
$31k-35k yearly est. 2d ago
PATIENT ACCESS SERVICE SPECIALIST
Cooper University Health Care 4.6
Ambler, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Experience Required 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred. Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals. Excellent customer service skills with strong interpersonal skills and phone etiquette are required Education Requirements High School Diploma or Equivalent required. Special Requirements Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC. All incumbents must satisfactorily complete a Cooper systems training program to include: Registration, Scheduling, E-Commerce and FSC Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period. IDX Training includes : MCA Models, Registration, Basic Management and Eligibilities requirements.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Bensalem, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
$31k-35k yearly est. 2d ago
HEALTHCARE ACCESS SPECIALIST
Cooper University Health Care 4.6
Haverford, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description * The HCA Patient Access Specialist communicates with insurance companies, patients, and healthcare providers to resolve discrepancies, update records, and ensure proper billing. Accuracy is crucial to prevent claim denials and facilitate smooth reimbursement processes. This role requires attention to detail, strong organizational skills, knowledge of insurance policies, sense of urgency to meet time-sensitive insurance requirements, and effective communication skills to navigate the complexities of healthcare billing. * The HCA Patient Access Specialist is responsible for ensuring quality patient registration, validation, and verification of insurance information. Collects and reviews all patient insurance information needed to complete the benefit verification process. Investigates missing data needed to complete the verification process. Troubleshoots and seeks solutions to problems related to questions and concerns over health insurance coverage. Knowledgeable with coordination of benefits and completing MSPQ episodically to ensure proper coordination for Medicare recipients. Additional responsibilities include point of service collections, positive telephone etiquette, and patient satisfaction in support of Cooper University Hospital Mission and Core Values. Must be able to work independently and as a team with an enthusiastic personality. * Knowledgeable of state and federal government funding programs such as Medicare, Medicaid, and requirements to satisfy timely notification of rights as it pertains to these programs. Additionally, securing and delivering proper correspondence needed to satisfy those requirements such as CMS IMM, CMS MOON, NJ Observation, and CMS NSA forms. * Uses all modes of electronic insurance verification, RTE, portals such as NaviNet, Availity, PEAR, Notivasphere, insurance verification websites as well as telephonic verification as needed. When appropriate, ensures the payer receives a Notice of Admission on all admissions, scheduled and non - scheduled, within 24 - hours or the next business day. Submits notice of admissions to all payors via electronic portal or fax transmittal as appropriate and timely. * The HCA Patient Access Specialist communicates as appropriate with the physicians, NJ Medical Examiners, the Sharing Network, and Funeral Directors to ensure timely handling of deceased patients. Initiates electronic death record via NJ EDRS. Experience Required * 2 years in - Minimum one year of registration or billing experience working in a medical facility. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * 3-5 years preferred. * Preferred Experience includes: * Minimum one year of registration or billing experience working in a medical facility. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * Epic experience preferred Education Requirements High School Diploma or Equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification or HFMA Certified Revenue Cycle certification (Preferred) Special Requirements * Excellent verbal and written communications skills * Experienced in use of computers and software applications, i.e., Microsoft Word, Excel, Outlook, Access, * registration, and billing systems. * Exceptional customer service and interpersonal skills * Proficiency in working with payor on-line portals, i.e., NaviNet, Passport, Availity, and other third-party eligibility systems preferred.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Warminster, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Serves as patient's non-clinical navigator during discharge coordination. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Penns Grove, NJ jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Serves as patient's non-clinical navigator during discharge coordination. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.
$35k-39k yearly est. 2d ago
PATIENT SERVICES REP (PART-TIME)
Cooper University Health Care 4.6
Philadelphia, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Woodstown, NJ jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
$35k-39k yearly est. 2d ago
PATIENT SERVICES REP (PART-TIME)
Cooper University Health Care 4.6
Levittown, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.
$31k-35k yearly est. 2d ago
Account Service Representative -Field Sales
New Health Partners 4.1
Doral, FL jobs
The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date
$21k-28k yearly est. 2d ago
PATIENT ACCESS SERVICE SPECIALIST
Cooper University Health Care 4.6
Ridley Park, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Experience Required 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred. Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals. Excellent customer service skills with strong interpersonal skills and phone etiquette are required Education Requirements High School Diploma or Equivalent required. Special Requirements Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC. All incumbents must satisfactorily complete a Cooper systems training program to include: Registration, Scheduling, E-Commerce and FSC Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period. IDX Training includes : MCA Models, Registration, Basic Management and Eligibilities requirements.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Ashland, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
$31k-35k yearly est. 2d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Williamstown, NJ jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
$35k-39k yearly est. 2d ago
Rep, Mobile Examiner - (P/T) - ExamOne/Cleveland, OH area
Quest Diagnostics/Phenopath 4.4
Representative job at Quest Diagnostics
Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program. Required Work Experience: Minimum 100 documented successful blood draws required. Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus. Preferred Work Experience: Prefer urine or hair follicle collection and EKG experience. Physical and Mental Requirements: Sitting for periods of time Standing while performing work Driving to and from work assignments Lifting no more than 40 pounds. Ability to multitask Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM. Must have a valid driver license and clean driving record with access to dependable/insured transportation Skills: Excellent interpersonal and communication skills Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner. Basic computer skills in Microsoft office with the ability to learn new software. Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate. Ability to work in a rapidly changing environment. EDUCATION High School Diploma or Equivalent LICENSECERTIFICATIONS Phlebotomy or Medical Assistant certification Ensures all specimens are collected accurately and on time. Collects specimens according to established procedures. Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services. Responsible for completing application packets and other paperwork accurately. Label, centrifuge and split specimens as required by test order. Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends. Package specimens for transport and ship to lab indicated on work orders. Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination. Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management. Submits original paperwork to destination. Provides customer service to clients. Follows current Examiner's Manual. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). Maintains all appropriate Phlebotomy logs. Maintains error rate of no more than 3%. Confirms exams with clients day before appointment and status the case at time of confirmation. Correct non-applicant errors within a 24 hour timeframe. Submits accurate time and travel logs as directed by management and on time. Submits accurate expense forms, if applicable, on the required day. Properly clock in and out for work assignments. Provides travel logs when applicable. Demonstrates organizational commitment. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances. Wear company issued identification badge at all times during work assignments. Reports on time to work, following attendance guidelines. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. Communicates appropriately with customers, agents, applicants, coworkers and the general public. Communicates all unresolved problems immediately to the appropriate Manager or Supervisor. Remains polite and courteous at all times. Additional responsibilities required of Mobile Examiner. Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled. Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed. Provide supply orders as specified by Branch Manager. Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise. Performs other department-related clerical duties when assigned. Answers phone and dispatch calls when assigned. Participates on teams and special projects when asked. Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines. With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures. Assist with distribution of technical information and communications to the work group. Flexible travel (up to 25 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable in Examview. All other duties as assigned, within scope of the position. Required use of company i-pad or specified electronic device.
$58k-80k yearly est. Auto-Apply 4d ago