Quicken Loans CEO and leadership

Jay Farner is Chief Executive Officer of Quicken Loans, the nation’s largest mortgage lender. He is responsible for the leadership and growth of the company.

Jay joined Rock Financial in 1996 and quickly became one of the company’s top mortgage professionals. In early 1997, he became a Director of Mortgage Banking and played a significant role in training and development for Rock Financial, the company’s former Michigan-only brand. He was later promoted to Vice President of Web Mortgage Banking in May 1998 and helped establish Quicken Loans as the largest online lender in the country.

Prior to becoming Chief Executive Officer, Jay served as President and Chief Marketing Officer of Quicken Loans, leveraging the synergies between marketing, business development and mortgage origination operations. During his time as President and Chief Marketing Officer, Quicken Loans launched Rocket Mortgage, the first fully online and on-demand mortgage experience.

Detroit-based Quicken Loans was ranked “Highest in Customer Satisfaction for Primary Mortgage Origination” in the United States by J.D. Power for the past nine years, 2010-2018. Quicken Loans was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for five consecutive years, 2014 through 2018.

Quicken Loans was ranked in the top-15 on FORTUNE magazine’s annual “100 Best Companies to Work For” list in 2019, and has been among the top-30 companies for the last 16 years. The company has been recognized as one of Computerworld Magazine’s “100 Best Places to Work in IT” for the past 14 years and ranked No. 1 for six straight years, 2013-2018.

Along with his work for Quicken Loans, Jay serves as an executive board member for Community Solutions and the Metropolitan Detroit YMCA.

Jay holds a bachelor’s degree in finance from Michigan State University and is a member of the 2011 Crain’s Detroit Business 40 under 40 class. He resides in the Detroit area with his wife Wendi and their three children.

I am the Chief Revenue Officer and VP of Mortgage Banking at Quicken Loans responsible for the success of the entire Quicken Loans Banking Force, Banking Training, Business Development and Rock Connections. I joined Quicken Loans in 1996 and became a top banker in the company by the following year. As VP of Mortgage Banking I have led the charge in breaking production records while earning TEN consecutive J.D. Power awards for client experience!

I graduated from The Michigan State University with a degree in Political Economics. I earned my Masters of Business Administration with a concentration in Finance from Wayne State University.

Aaron Emerson is a Chief Communications Officer at Quicken Loans and Mgr:Public Relations at Quicken Loans and is based in Greater Detroit Area. He has worked as Senior VP:Communications at Quicken Loans and Senior Associate at Burson-Marsteller. Aaron studied at American Society of Heating Refrigerating & A-C Engineers between 1996 and 2000.

Bob Walters is President and Chief Operating Officer for Quicken Loans Inc. In this position, Bob oversees the day-to-day operations of the business, focusing on strategic planning and leveraging synergies among various operational teams at Quicken Loans.

Most recently, Bob served the company as Chief Economist and Executive Vice President overseeing the Capital Markets and Servicing operations at Quicken Loans. Bob has been instrumental in overseeing the teams that manage interest rate risk management, trading and product development. Additionally, Bob oversaw the growth of the Servicing business from start up into the 6th largest servicer in the country.

Bob joined Rock Financial in 1997 after holding positions at both the National Bank of Detroit and DMR Financial Services.

Bob earned a bachelor’s degree in Finance from Oakland University and an M.B.A. from the University of Michigan.

Kevin VanHowe is a Chief Data Officer at Quicken Loans and is based in Utica, Michigan. He has worked as Senior VP Data Strategy at Quicken Loans, Director Enterprise Systems Development at GENERAL MOTORS CO, and CIO - GM Europe Manufacturing at GENERAL MOTORS CO. Kevin attended Detroit Mercy between 1989 and 1993, Michigan State University - Eli Broad College of Business between 2004 and 2006, and Arizona State University between 1995 and 1997.

Rebecca McDonald is the Chief Product Officer of Rocket Mortgage. In this role, she leads the Product Strategy team which focuses on the digital experience for the company’s clients and partners. This includes UX, Design, Product Management, Portfolio Management, Product Marketing and Market Intelligence.

Rebecca joined Rock Financial - the company that would later become Rocket Mortgage - in 1997 as a mortgage banker and quickly became one of the company’s top mortgage professionals. Since then, she has held several leadership positions in training, mortgage operations, Mousetrap (business consulting), Technology and The Pulse (human resources). Across all these roles and business areas, she has focused on creating transformational change for our clients and team members through leadership, technology and process improvements.

She is an active member in her local community, currently serving on the Board of Directors for When You Need It Most - a nonprofit that supports Detroit teachers, students and their families with the resources they need the most, in order to help improve their lives and make for a happier tomorrow.

She earned a bachelor’s degree from University of Dayton. Rebecca and her family reside in metro Detroit.

Trina Govan Scott is Chief Diversity Officer for Rock Ventures, a Detroit-based company serving the 100+ business that make up the Rock Family of Companies. In this role, Trina develops the strategy and infrastructure that fosters a culture of equity and inclusion leveraging the diverse perspectives of our team members. She is passionate about people and creating a work environment that is grounded in collaboration and freedom of self-expression. She also seeks to build positive connections between the Rock Family of Companies and its local communities by helping to attract, engage, and develop top talent.

Trina joined the Rock Family of Companies to lead the Diversity and Inclusion team in early 2017. She spent the previous 10 years with a public accounting firm where she focused on the company’s corporate social responsibility efforts. While there, Trina launched a youth mentorship program centered around college access in 30+ U.S. urban cities, which helped more than 1,000 young people get accepted to college.

A native Detroiter, Trina is devoted to the city’s communities and is committed to providing underserved young people with the resources necessary to flourish both personally and professionally. She currently serves on the following boards: Mortgage Bankers Association Diversity and Inclusion Committee, Inforum, Oakland University Board of Trustees, Rocket Giving Fund and the Midnight Golf Program.

She earned a bachelor’s degree in finance from Oakland University, where she also competed on the women’s basketball team.

Trina resides in metro Detroit with her husband, daughter and niece. She enjoys spending her free time with family and friends, as well as giving back to the community.

Bill Banfield is a Chief Risk Officer at Quicken Loans and is based in Greater Detroit Area. He has worked as EVP - Capital Markets at Quicken Loans, Vice President - Secondary Marketing at Mca Mortgage Corp, and Vice President - Capital Markets at Quicken Loans. Bill attended Western Michigan University - Haworth College of Business between 1989 and 1993.