Information Technology Technician
Charlotte, NC jobs
Dispatch Technician
Fully Onsite + Travel
Rate:
$40/hr + parking/mileage reimbursement
PART-TIME Contract
(On call/ As needed)
Hours are not guaranteed week by week as break/fixes are hard to forecast.
Usual shifts will be when the site is closed for the day, meaning early morning or late night shifts.
Interview and Onboarding Requirements
15-20 min Intro Phone Call with Agency Recruiter
15-30 min 2nd Round Video Call with Agency Recruiter
15-minute Final Round Video Call with Agency Account Executive
Offer / Onboarding - including a background check and drug screening
Multi-step paid virtual training, prior to starting
REQUESTED COMPETENCIES
1-3 years of related experience with installation and servicing (i.e. Basics for On-Site Repair)
Must have strong knowledge of electronic and mechanical assemblies (i.e. General Contractor or machinist experience, etc.)
Excellent troubleshooting skills, and excellent written/verbal communication skills. Can navigate various system modalities independently
Can diagram assemblies and systems readily
Strong computer skills/knowledge specifically with Windows 10 environment or earlier (see: Skills in Windows )
Availability conditions; training schedule and dispatches
REQUIREMENTS
1-3 years minimum professional experience in related field
Experience providing technical servicing for related technology and/or products or services
Familiarity with remote desktop or virtual desktop systems
Familiarity with learning management system navigation (includes eLearning)
Candidate must be comfortable acquiring their own tools for this position
3/16 T-Handle, 3/8' Drive set, 4ft level, Digital Angle Guage, Fiber Cleaner, Hex Set, Mallet, Metal T-Square Ruler, Micro Cutter, Non-Contact Voltage Tester, POE tester, Precision Driver Set,Safety Glasses, USB meter, Voltage Meter, Wire Cutters, Wire Stripper
ABOUT EIGHT ELEVEN:
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Information Technology Support Specialist
Erie, PA jobs
Onsite IT Support Technician
This is a 100% onsite, travel intensive role supporting a healthcare client with offices across Erie, PA, Pittsburgh, PA, Trumbull, OH, and Clearfield, PA. The technician will travel between multiple locations, so reliable transportation and a valid driver's license are required.
Travel: Up to 100-mile radius; mileage reimbursed
Local candidates strongly preferred
You'll be the first point of contact for client IT issues, delivering exceptional customer service while troubleshooting and resolving technical problems. For complex issues, you'll leverage our escalation process and engineering resources.
Key Responsibilities:
Provide onsite technical support for desktops, mobile devices, servers, networking, and software
Resolve service tickets, troubleshoot emergencies, and perform scheduled maintenance
Install and configure Microsoft Windows Server OS, VMWare ESXi, Hyper-V environments
Handle virus/malware remediation, backup testing, and network/server room cable management
Maintain detailed documentation and ensure compliance with our IT standards
Communicate effectively with clients and represent us professionally
Requirements:
Associate's degree in technology or equivalent experience
1-2+ years in IT support or systems engineering (Microsoft environments)
Strong knowledge of Windows Server, Active Directory, VMWare, Citrix, VPN, VoIP
Excellent troubleshooting, communication, and client relationship skills
Plusses:
Preferred Certifications: Network+, Server+, Windows Server (70-410, 98-365)
Information Technology Specialist
Conshohocken, PA jobs
Addison Group is working with an industrial manufacturing company in search for an IT Technician to join their team! This is a contract role and onsite 5 days a week in the Conshohocken, PA area. Please apply to be considered!
IT Support and Operations Specialist
The IT Support and Operations Specialist is responsible for providing first-line IT support within the North American region, ensuring optimal performance, availability, and user support. As a member of the global service desk team, this role involves troubleshooting hardware, software, and network issues, managing user accounts, and maintaining local IT infrastructure in coordination with the global IT team and external service providers. This role requires strong technical expertise, problem-solving skills, and a commitment to service excellence to support IT operations effectively and enhance the end-user experience.
Key Responsibilities
IT Support
Provide 1st line support for incidents and problems, including:
Troubleshooting hardware and software issues.
Closing out local helpdesk tickets in a timely manner.
Administering local business user accounts for new and reassigned colleagues in Active Directory, including maintaining user groups and handling modifications, additions, changes, and deletions.
Collaboration
Partner with other IT teams to ensure solution compatibility with strategy, standards, and service models.
Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals.
Provide recommendations and advice that support organizational IT goals.
Offer basic project management input and analysis for IT projects at the site level.
Document Management
Maintain comprehensive records and documentation for the configuration of regional IT infrastructure.
Update and manage the asset database.
Qualifications/Requirements
High school diploma (GED) required; Bachelor's degree in Information Systems, Computer Science, or a related field preferred.
1+ years of IT support/helpdesk experience.
Experience working in Microsoft networked environments (Active Directory, Office 365, Azure, Ivanti ITSM, Veeam, VMware, etc.).
Basic knowledge of LAN/WAN, wireless technologies, and IT security best practices.
Strong customer service, troubleshooting, and problem-solving skills.
Ability to work independently and collaborate with global IT teams.
Benefits: Medical, dental, vision, 401(k)
Infrastructure Analyst
Charlotte, NC jobs
Title: Infrastructure Analyst IV
Structure: 12-Month Contract
Pay: 55/hr
Client: Fortune 150 Company
Job Description:
Brooksource is seeking an Infrastructure Analyst to join our clients Infrastructure team at McQuire Nuclear Station. This role is critical to supporting a containerization initiative leveraging VMware Tanzu and Linux systems in a highly regulated, nuclear-sensitive environment. While not nuclear-restricted, this position requires adherence to elevated security and compliance standards.
They will work closely with a Lead Linux Engineer and collaborate with VMware resources to design, deploy, and optimize containerized environments. This is a hands-on technical role with minimal customer-facing interaction, ideal for someone who thrives in a structured, behind-the-scenes environment.
Key Responsibilities:
Manage and maintain Linux-based systems: planning, installation, configuration, maintenance, and optimization.
Deploy, configure, and manage containerized environments using Kubernetes/Tanzu.
Collaborate with VMware team to spin up servers and storage for containerization projects.
Understanding of VMware Cloud Foundation and container integration (VMware VCF 9)
Troubleshoot and resolve system and application issues.
Ensure compliance with cybersecurity standards for nuclear-sensitive data.
Optimize infrastructure for scalability and reliability.
Excellent problem-solving and communication skills
Preferred Skills:
Familiarity with configuration management tools (e.g., Ansible)
Ability to deploy, monitor, and optimize clusters within Elasticsearch
Experience in regulated or sensitive-data environments
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Technical Support Technician
Berwick, PA jobs
Berwick, PA (Fully Onsite)
3-month Contract
We are seeking a detail-oriented and hands-on Technical Support Technician to support infrastructure delivery projects at one of our Fortune 15 technology partners. This role is ideal for individuals with experience in structured cabling, network hardware installation, and physical infrastructure setup - however, no prior data center experience is required as this position is a great way to get entry-level experience at a data center!
You'll be part of a fast-paced team responsible for deploying and maintaining the physical network backbone that powers cloud services. This includes copper and fiber cabling, labeling, rack setup, and other ad-hoc infrastructure tasks.
Key Responsibilities
Install, route, and terminate copper and fiber cabling across data center environments
Label and document cabling infrastructure to meet standards
Assist in rack setup, alignment, and hardware installation
Support ad-hoc infrastructure delivery projects including network expansions and hardware refreshes
Maintain visual and operational standards for structured cabling and rack layouts
Collaborate with internal teams to ensure timely and accurate deployment of network infrastructure
Follow safety protocols and quality assurance procedures during all installations
Track inventory and assist with equipment staging and deployment
Basic Qualifications
High school diploma, technical certification, or military/trade school background
0-2 years of experience in network cabling, infrastructure deployment, or related technical work
Familiarity with copper and fiber cabling standards and best practices
Strong attention to detail and ability to follow structured processes
Ability to lift and move equipment and work in physically active environments
Must be a U.S. Citizen or Green Card Holder
Preferred Qualifications
Experience working in a data center or large-scale IT environment
Exposure to labeling standards, rack dressing, and structured cabling documentation
Comfortable working independently and as part of a team
Military veterans encouraged to apply
Team Culture & Expectations
You'll be joining a collaborative and high-performance team that values precision, accountability, and continuous improvement. This is a great opportunity to gain experience with one of the world's leading tech companies and potentially grow the role into a long-term career.
IT Service Desk Technician
Harrisburg, PA jobs
IT HELP DESK TECHNICIAN
Full on site (5 day/wk)
Harrisburg, PA
Contract/Contract-to-hire
The Information Technology (IT) Technical Support series describes work in the support of technical issues related to the use of our clients IT devices, systems, and services.This is entry-level technical work in the provision of routine technical assistance to users of commonwealth IT devices, systems, and services; and in the installation, operation, and maintenance of IT hardware, software, and peripheral devices.
An employee in this job provides routine workstation and user support services based on established standards and guidelines. Work involves receiving calls for assistance; documenting problems; and diagnosing, troubleshooting, and resolving routine hardware and software problems. Work includes setting up and installing personal computers (PCs) and associated peripheral hardware such as printers, scanners, and desktop hardware components; and installing and configuring operating systems, applications, and other software on PCs and peripheral hardware. Work is performed independently and reviewed for adherence to operating procedures and overall customer satisfaction.
Responsibilities:
Work is differentiated from the lower-level job based on the responsibility for independently diagnosing, troubleshooting, and resolving routine user support issues with hardware, software, peripheral devices, and connectivity; and independently setting up workstation equipment with standard configurations.
Troubleshoots a wide range of routine user issues with hardware, software, peripheral devices, security, and connectivity according to established guidelines.
Seeks general information on non-routine and unique user issues, logs tickets, and refers the individual to the appropriate IT support team or higher level Technician for follow-up and resolution.
Configures various models of desktops, laptops, and other devices for employee workstations based on standard procedures and processes.
Installs standard configurations and updates to operating systems, software tools, and printers on the network or users' desktops, laptops, and devices; and updates the licensing repository as needed.
Sets or disables appropriate access controls and authorities based on established guidelines.
Configures user permissions, email accounts and settings, identifications, and wireless profiles based on storage parameters and guidelines.
Prioritizes help desk tickets based on business need, urgency, and user.
Troubleshoots and establishes secure external connections to the network or desktops using secure remote access technology.
Performs preliminary assessment of hardware, peripheral devices, software, access, and asset management needs in preparation for new users, user relocations, or new asset deployments; and confirms inventory with higher level Technician or Supervisor.
Maintains inventory according to standard guidelines for allocating and receiving IT assets; and tracks data within asset management systems.
Administers security groups and modifies user and group accounts in active directories.
Performs related work as required.
Required Skills:
Knowledge of the component parts of a personal computer.
Knowledge of peripheral hardware devices such as printers, modems, and scanners, and their associated functionality.
Knowledge of PC and peripheral hardware installation and configuration processes.
Knowledge of PC software installation and configuration processes.
Knowledge of computer operating systems.
Knowledge of the use and functionality of Microsoft Office Suite software.
Ability to read and interpret IT manuals, procedures, and specifications.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to establish and maintain effective working relationships.
MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)
Completion of the IT Help Desk Apprentice program (commonwealth title).
Mobile Help Desk Support
Cornelius, NC jobs
Compensation: $18-22 per hour Mobile Help Desk Support
Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS.
Responsibilities:
Respond to and resolve user requests for assistance via phone, email, and text messaging.
Provide initial analysis and resolution for incidents and service requests submitted by internal users.
Utilize help desk tracking software for efficient issue resolution.
Required Qualifications & Experience:
Proven ability to follow defined processes and seek advice when necessary.
Previous experience in customer support, call center, or similar roles.
Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices.
Nice to Have Skills & Experience:
Familiarity with IT knowledgebase software and end-user documentation.
Strong communication skills for interfacing with management and technical resources.
Experience in maintaining poise and humor in stressful situations.
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance.
Voluntary and long-term disability insurance.
Paid time off, 401(k), and holiday pay.
Weekly direct deposit or pay card deposit.
Other Information:
Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST.
The position offers opportunities for growth and exposure to advanced technical environments.
Applicants must have strong problem-solving and customer service skills.
If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Service Desk Specialist
Morrisville, NC jobs
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
Maintain clear and professional communication with end users and update tickets with accurate notes.
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Knowledge in identifying desktop, laptop, and printer issues.
Eligibility, Knowledge, Skills & Experience
1-5 years in a Service Desk or in an IT Support role.
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
Experience in Technical helpdesk or technical call center support is required.
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
Excellent communication, customer service capability, and problem-solving skills.
Ability to follow processes and work in a structured SLA-driven environment.
A proactive mindset with the ability to make a meaningful impact.
Customer focused with the eagerness to learn and grow continuously.
A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.
Junior Technical Delivery Specialist
Charlotte, NC jobs
Brooksource is seeking a Junior Technical Delivery Specialist to join our Fortune 500 banking client in the Charlotte, NC area. The Junior Technical Delivery Specialist will help support sprint planning, capacity planning, and help the teams stay organized. You will play an integral role to drive work through the pipeline. This entry-level position works closely with cross-functional teams to ensure that all aspects of the delivery process are executed smoothly and efficiently.
This position is ideal for recent graduates from universities or boot-camps, veterans, or individuals with up to one year of professional IT experience and a long term interest in technology.
Logistics
Charlotte, NC (Hybrid 3 days onsite)
Full time (40 hours per week)
First year salary: $62,000+
Start Date: February 2026
We are unable to provide sponsorship currently
Key Responsibilities
Support 1-3 agile teams in planning and execution of deliverables.
Assist with sprint planning, capacity planning, and day-to-day coordination.
Facilitate communication between teams and stakeholders to resolve issues and remove blockers.
Help organize and track work using tools like Jira or similar platforms.
Participate in quarterly planning and gradually take ownership of facilitation activities.
Identify and address delivery challenges to keep projects on track.
Collaborate with development leads and project managers to ensure alignment across teams.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field OR equivalent experience (bootcamp graduates welcome).
Strong communication and organizational skills.
Ability to work collaboratively and adapt to changing priorities.
Basic understanding of Agile methodologies and ability to engage with technical teams.
Familiarity with project tracking tools (e.g., Jira).
Preferred Skills
Experience in a technical or delivery-focused role.
Understanding of the Software Development Lifecycle (SDLC).
Interest in technology and desire to grow into delivery or project management roles.
Top Attributes
Positive attitude and strong aptitude for learning.
Excellent interpersonal skills for team facilitation.
Detail-oriented with problem-solving mindset.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Managed IT Help Desk Tier 1
Charlotte, NC jobs
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Identifies, diagnoses, and resolves any assigned support requests
Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system
Provides one-on-one end-user problem resolution over the phone
Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals
Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements
On-going self-training to preserve professional skillsets required to perform job duties
Provide after-hour support for clients during scheduled on-call rotation
Assist in Managed IT Projects as instructed by Project Team Manager
Assists in creating materials/documentation for end-user frequently asked questions (FAQs)
Train users on network login, printing, accessing network shares, printing, scanning and software applications
Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites
Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work performed, or work associated with
Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provide accurate time estimates for how long a task will take to complete
Understand that the success of individuals is measured by the success of their teams
Qualifications:
Excellent verbal and written communication skills
1-3 years experience providing IT support to end users
Managed IT Services experience desirable
Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365
Experience leveraging PSA ticketing system and RMM tools for remote management
Certifications such as CompTIA A+ are desirable
Work Week Format:
Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC)
Remote Work Schedule varies based on scheduling and approval by Service Manager
Lunch schedule varies on team availability and is limited to one hour
Attendance to training or called meetings is mandatory
Mandatory on-call rotation schedule as required
Auto-ApplyIT Specialist (Entry Level)
Mooresville, NC jobs
Information Technology Specialist (Entry Level)
Corvid Technologies is seeking a brilliant and motivated entry level Specialist to join our IT team. We specialize in high tech solutions for NASCAR, the Department of Defense, Missile Defense Agency, NAVY, U.S. Bobsled, and several other customers.
Who we want:
We are a tight-knit group of problem solvers that support over 300 of the nation's brightest engineers. The ideal candidate will ask lots of questions, enjoy learning and pay very close attention to detail. We are looking for an outgoing individual that not only gets the job done, but also has fun while doing it. A positive attitude and a sense of humor are just as important to us as the ability to bring results.
Candidates with experience in troubleshooting hardware and software issues, managing file system security permissions on Linux and Windows servers and scripting using PowerShell are preferred. All candidates will be trained on the job and provided with the necessary learning materials.
Required Qualifications:
Bachelor's degree in a technical field
Minimum GPA: 3.4
U.S Citizenship
Ability to obtain and maintain a U.S security clearance
Strong desire and ability to learn
Team-oriented and outgoing
What you'll do:
Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support
Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s)
Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends
Provide oral, written, or hands-on support to all hardware, software and telephone users
Utilize working knowledge of MS Office suite, desktop operating systems, problem management systems, end-user network administration (password resets, permissions, restarting services), and basic UNIX/Linux knowledge
Responsible for user, account, and service provisioning
Responsible for installing/deploying software on endpoints
Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files, within own area of responsibility
Quote, submit purchase requests, and receive shipments for IT related items, as needed
Communicate effectively acting as a key liaison with customers, team members and colleagues across the company
Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery
Why Corvid?
Founded in 2004, we are a group of over 300 engineers and scientists, about 3/4 with master' degrees or Ph.D.'s, that provide end-to-end solutions including concept development, design and optimization, prototype build, test and manufacture. We leverage the predictive capability of our high-fidelity computational physics solvers, indigenous massively parallel supercomputer system, prototyping plant, and ballistics and mechanics lab to investigate a variety of high-rate physics phenomena.
The results are complex engineering solutions for a variety of applications; aircraft, ballistic missile defense, cybersecurity, motorsports, armor development, biological systems, and missile and warhead design and development. These results are achieved with optimal design and cost efficiency due to the predictive capability of Corvid's tools and our in-house, end-to-end integrated approach, which differentiates Corvid from the market.
We value our people and offer employees a broad range of benefits. Benefits for full-time employees include:
Paid gym membership
Flexible schedules
Blue Cross Blue Shield insurance including Medical, Dental and Vision
401k match up to 6%
Three weeks starting PTO; increasing with tenure
Continued education and training opportunities
Uncapped incentive opportunities
Auto-ApplyInformation Technology Specialist
Mooresville, NC jobs
About Us:
At Corvid Technologies, we are dedicated to innovating and improving operational efficiency through cutting-edge technology and automation. Our team is passionate about delivering high-quality solutions that make a real difference. We believe in doing things right, not just doing things quickly.
Position Overview:
Provides first-level support for issues related to computers and telephones, including problem determination, escalation, tracking, and resolution. Assists local and remote users with resolving computer hardware, computer software, and network/voice communication/connectivity issues. Provide timely reporting of IT Operations, work order, and inventory status. Perform administration maintenance tasks in accordance with established procedures. This position is available at our office in Mooresville, NC.
Required Qualifications:
Bachelor's degree in a technical field (minimum GPA: 3.2) OR 1-2 years of experience in IT Support
U.S citizenship, and the ability to obtain and maintain a U.S security clearance
Strong desire and ability to learn
Team-oriented and outgoing
Essential Job Duties:
Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services, ensuring that such problems are fully documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.
Provide oral, written, or hands-on support to all hardware, software, and telephone users.
Utilize working knowledge of MS Office suite, desktop operating systems, problem management systems, end-user administration (password resets, permissions, restarting services).
Responsible for user, account, and service provisioning.
Responsible for installing/deploying software on endpoints (password resets, permissions, restarting services).
Responsible for assigning and escalating new incoming support requests.
Record, track, escalate, update calls, and close tickets through problem management software.
Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files, within own area of responsibility.
Resolve problems using electronic tools, manuals, and technical support documentation.
Participate in project activities, as assigned by management
Communicate effectively acting as a key liaison with customers, team members and colleagues across the company. Effectively communicate technical information to non-technical audiences.
Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
Coordinate activities with other team members.
Work Remotely:
No
Why Corvid?
Founded in 2004, we are a group of over 300 engineers and scientists, about three-quarters of whom hold master's degrees or PhDs, that provide end-to-end solutions, including concept development, design and optimization, prototype build, test, and manufacture. We leverage the predictive capabilities of our high-fidelity computational physics solvers, indigenous massively parallel supercomputer system, prototyping plant, and ballistics and mechanics lab to investigate a variety of high-rate physics phenomena.
The results are complex engineering solutions for a range of applications: aircraft, ballistic missile defense, cybersecurity, motorsports, armor development, biological systems, and missile and warhead design and development. These results are achieved with optimal design and cost efficiency due to the predictive capability of Corvid's tools and our in-house, end-to-end integrated approach, which differentiates Corvid from the market.
We value our people and offer employees a broad range of benefits. Benefits for full-time employees include:
Paid gym membership
Flexible schedules
Blue Cross Blue Shield Medical and Vision insurance
Sun Life Dental insurance
ESOP (Employee stock ownership program) matched up to 6%
Three weeks starting PTO; increasing with tenure
Continued education and training opportunities
Uncapped incentive opportunities
Information Technology Specialist
Mooresville, NC jobs
Job Description
Corvid's Information Technology team provides high-level technology services to the engineers and researchers driving Corvid's innovative engineering solutions. This Tier II/III like position provides customer facing support for Corvid staff - requiring hands-on technical expertise to quickly resolve tickets related to hardware, software, network/voice connectivity issues, and a variety of other requests. The Specialist in this role should be able to successfully identify (and define) the problem, provide resolution (if possible), escalate to appropriate expertise if needed, and deliver communication back to the customer as well as the IT groups working the ticket.
This onsite position assists remote as well as onsite users with desktop support, computer lab support, and various other IT hardware in use across Corvid's enterprise. Candidate will provide timely reporting of IT operations, work order statuses/metrics, and IT inventory as needed. The role will also be responsible for routine maintenance and upgrades for desktop hardware as well as hardware that supports various labs in Corvid managed facilities.
Typical tasking will include:
Provisioning of user, account, and systems as well as software installation/deployment, password resets, permissions and other routine IT requests
Initial management of incoming tickets, including initial investigation (and quick resolution if possible), escalation, documentation, and communication of final resolution
Actively engage customers and internal IT staff to help identify, prevent, and mitigate challenges as well as identify opportunities to improve efficiency in operations
Create and maintain documentation related to tickets and projects - ensuring efficiency, knowledge transfer, and standardization of operations (including problem resolutions)
The IT Specialist is ultimately the face to our internal customers, providing prompt resolutions and supporting Corvid engineers and scientists as they develop next generation solutions for our external customers.
Requirements:
Candidate must be a U.S. citizen and meet eligibility to obtain (and maintain) a Secret clearance (Top Secret clearance is a plus)
Position requires a Bachelor's Degree in a related discipline or at least 2 years of relevant help desk experience
Candidate must demonstrate expertise at the Tier II or III support level in some of the following areas: computer hardware and operating systems, Active Directory, Windows 10/11, Linux, working knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
Strong communication skills - ability to process, document, and explain technical concepts clearly and effectively
An understanding of basic IT security principles and access-control best practices will be required
About Corvid:
Corvid Technologies is an engineering firm specializing in using high-fidelity, computational modeling and simulation to analyze, design, and manufacture products for aerospace, DoD, and commercial customers. We offer a fast-paced and flexible work environment that encourages creativity and collaboration. Our team works on difficult, cutting-edge technical challenges using state-of-the-art technologies and resources.
We value our employee-owners and in addition to providing challenging work opportunities and competitive pay, Corvid believes in providing a strong benefit package that provides value to our team members at all stages of their career.
Our benefits include:
Employee Stock Ownership Plan via our generous 401(k) Matching
Medical Insurance via Blue Cross - including a PPO and High-Deductible offering (with company HSA contribution)
Paid Time Off (PTO) based on years of industry experience (not tenure)
Career Development and Continuing Education opportunities
Company provided life, long-term, and short-term disability insurance
Incentive opportunities to reward strong performance and corporate growth
Attractive corporate facilities that include Lake Norman access, kayaks, paddle boards, pickleball courts, grills, and more
IT/HPC Emerging Talent Intern Program
Mooresville, NC jobs
Job Description
Corvid is seeking highly skilled interns for the Summer of 2026 who are interested in growing their skills in technology. This paid internship presents a unique opportunity for aspiring professionals to gain hands-on experience in a dynamic and collaborative environment. We are looking for talented candidates pursuing a Computer Science degree, with a conditional job offer (based on performance) in one of the following fields:
Windows Administration
Linux Administration
Help Desk Support
High Performance Computing Administration
Data Center Technician
Throughout the summer, dive into on-the-job training covering a wide range of disciplines, including Windows and Linux system administration/engineering, scripting and automation, security best-practices, HPC systems management for our 85,000+ core supercomputer, and data center operations. Each rotation pairs participants with an expert mentor with years of experience in their respective field. The internship program goes beyond providing mentorship and valuable learning experiences; it also offers opportunities for interns to connect with their peers through exciting social events, such as catered lunch presentations showcasing engineering expertise across the company.
Whether you love working with hardware, automating repetitive tasks, are interested in the maintenance of a high-performance computer, or can't decide between any of the above, this is the internship for you!
Who We Want:
We are seeking motivated self-starters who enjoy formulating elegant solutions to difficult problems. To be successful in this position, a candidate will ask lots of questions, be a strong proponent of continuous change, pay attention to detail and take initiative to identify current problems and find a way to solve them. Extra points for background knowledge in Linux, numerical modeling and simulation, and computational cluster support.
Previous Projects:
Setup a high-performance computing (HPC) cluster
Automate offline third-party application updates for Corvid's classified networks
Develop binary installers for in house module deployment/configuration
R&D high availability for BeeGFS, Corvid's current HPC storage solution
Construct HPC pods & racks to extend Corvid's primary supercomputer
Assist technicians with the maintenance and configuration of our HPC's water circuit, power circuit, PDUs, CDUs, and HVAC equipment
Required Qualifications:
Pursuing a BS in Computer Science or Computer Engineering
Scripting experience (Python, PowerShell, Bash, or similar)
Minimum GPA: 3.5
Ability to obtain a U.S. Security Clearance
Strong desire and ability to learn
Good communicator with strategic, analytical, and creative thinking skills
Ability to thrive in an extremely fast paced environment
Preferred Qualifications:
Object-oriented programming experience
Experience in scripting/automation
Experience submitting jobs to a scheduled cluster
Why Corvid?
Corvid Technologies is an engineering firm specializing in high-fidelity, computational modeling and simulation to analyze, design, and manufacture products for aerospace, DoD, and commercial customers. We offer a fast-paced and flexible work environment, where we tackle difficult, cutting-edge technical challenges using state-of-the-art technologies and resources.
Information Technology Intern
Malvern, PA jobs
Job Description
Information Technology Intern
Keystone Engineering Group, Inc. is a Professional Engineering Firm and Systems Integrator with 25+ years of experience in Design and Design-Build services for Water, Wastewater, and private industries. We have five offices located in Southeastern Pennsylvania, Northeastern Pennsylvania, New Jersey, Lewes Delaware, and Seaford Delaware.
Keystone has cultivated a strong employee and client centered environment where employees are valued, respected, and supported.
Our team effectively works together to deliver projects on time and on budget.
Required Qualifications:
3 years of studies in Computer Science or Information Technology
Working knowledge of programming or scripting language (Java, Python, Bash, PowerShell) and AI-assisted development
Familiarity with Windows. Linux environments and basic networking concepts
Interest in artificial intelligence and emerging technologies
Ability to prioritize tasks and show close attention to detail
Possess strong interpersonal skills and approachability in demeanor to work effectively with others
Organizational and time management skills
Responsibilities:
Research emerging AI tools and technologies to identify applications for internal use
Support deployment and integration of selected AI tools into existing systems or workflows
Collaborating with IT Manager for troubleshooting end-user hardware, software and network related issues
Assist with systems administration related tasks including provisioning new laptops while deprovisioning retired laptops
Develop scripts or small programs to automate routine tasks and improve workflows
Preform other related duties as assigned
Benefits:
Hybrid Work Schedule
Training, Professional Development and Career Pathing
Casual Dress Code
Employee Referral Bonus
Health Benefits
Company paid Life Insurance and Short & Long Term Disability
Paid Time Off
Holidays
401K Plan
Pet Friendly Environment
Our Interns travel locally to client sites and occasionally have overnight travel trips for projects.
Interested? Please go to our Careers webpage at **********************************
AND
visit our company website at ************ to learn more about our employees, projects, and the important work we do!
______________________________________________________________________________
Keystone Engineering Group, Inc. does not sponsor employment visas for any positions.
Keystone is an equal opportunity employer committed to providing equal employment and advancement opportunities. Equal employment opportunity applies to all terms and conditions of recruiting and employment, including hiring, training, job assignment, promotion, compensation, and benefits.
Helpdesk Specialist
Radnor, PA jobs
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
MUST HAVE:
Previous IT Service Desk experience including:
Experience investigating and supporting end user technology including hardware, printers, phones, and software
Active Directory experience including password reset and basic user and security administration
Experience with laptop reimaging
Proficient in Microsoft Office applications including MS Outlook
Excellent communication and strong customer service skills
Qualifications
Need Local Candidates
Additional Information
Best Regards,
Paramjot Singh
Helpdesk Specialist
Radnor, PA jobs
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
MUST HAVE:
Previous IT Service Desk experience including:
Experience investigating and supporting end user technology including hardware, printers, phones, and software
Active Directory experience including password reset and basic user and security administration
Experience with laptop reimaging
Proficient in Microsoft Office applications including MS Outlook
Excellent communication and strong customer service skills
Qualifications
Need Local Candidates
Additional Information
Best Regards,
Paramjot Singh
Network Field Technician - Tier 1
Philadelphia, PA jobs
Job Description
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Network Field Technician - Tier 1, you will support the deployment and maintenance of networking hardware and infrastructure at customer sites around the world. Working under the guidance of experienced engineers and project managers, you will play a key role in helping ensure successful onsite installations, upgrades, and troubleshooting.
This is an excellent opportunity for someone looking to build a career in network infrastructure and field support while gaining hands-on experience in diverse environments.
KEY RESPONSIBILITIES:
Assist with the installation, racking, and cabling of network hardware (routers, switches, access points, etc.).
Run and terminate copper and fiber optic cabling under supervision.
Conduct basic troubleshooting of physical connectivity issues.
Follow detailed instructions, network diagrams, and equipment layouts to perform installations accurately.
Support Wi-Fi survey teams with setup and equipment handling.
Perform equipment labeling, documentation, and site clean-up post-deployment.
Collaborate with project teams and escalate issues as needed.
Assist with site readiness surveys (e.g., rack space, power, cabling paths).
Adhere to quality standards, safety protocols, and project deadlines.
ESSENTIAL CRITERIA:
1-2 years of experience in IT, networking, field service, or a related technical role (internships and school programs considered).
Basic understanding of networking hardware and cabling types (Cat5e/6, fiber).
Ability to follow instructions and work well in a team setting.
Strong attention to detail, time management, and willingness to learn.
Comfortable using hand tools and working with hardware in various environments.
Ability to lift up to 50 lbs and work in physically active roles.
Willingness and ability to travel both domestically and internationally.
Flexible with working hours including evenings and weekends when required.
DESIRABLE CRITERIA:
Relevant certifications (CompTIA Network+, CCT, or equivalent) or working toward certification.
Familiarity with networking concepts (IP addressing, ports, patching).
Experience working in structured cabling, telecom, or data center environments.
Exposure to ticketing or project tracking systems (ServiceNow, Jira, etc.).
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-CC1
Pay Range$30-$34 USD
Network Field Technician - Tier 1
Philadelphia, PA jobs
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Network Field Technician - Tier 1, you will support the deployment and maintenance of networking hardware and infrastructure at customer sites around the world. Working under the guidance of experienced engineers and project managers, you will play a key role in helping ensure successful onsite installations, upgrades, and troubleshooting.
This is an excellent opportunity for someone looking to build a career in network infrastructure and field support while gaining hands-on experience in diverse environments.
KEY RESPONSIBILITIES:
Assist with the installation, racking, and cabling of network hardware (routers, switches, access points, etc.).
Run and terminate copper and fiber optic cabling under supervision.
Conduct basic troubleshooting of physical connectivity issues.
Follow detailed instructions, network diagrams, and equipment layouts to perform installations accurately.
Support Wi-Fi survey teams with setup and equipment handling.
Perform equipment labeling, documentation, and site clean-up post-deployment.
Collaborate with project teams and escalate issues as needed.
Assist with site readiness surveys (e.g., rack space, power, cabling paths).
Adhere to quality standards, safety protocols, and project deadlines.
ESSENTIAL CRITERIA:
1-2 years of experience in IT, networking, field service, or a related technical role (internships and school programs considered).
Basic understanding of networking hardware and cabling types (Cat5e/6, fiber).
Ability to follow instructions and work well in a team setting.
Strong attention to detail, time management, and willingness to learn.
Comfortable using hand tools and working with hardware in various environments.
Ability to lift up to 50 lbs and work in physically active roles.
Willingness and ability to travel both domestically and internationally.
Flexible with working hours including evenings and weekends when required.
DESIRABLE CRITERIA:
Relevant certifications (CompTIA Network+, CCT, or equivalent) or working toward certification.
Familiarity with networking concepts (IP addressing, ports, patching).
Experience working in structured cabling, telecom, or data center environments.
Exposure to ticketing or project tracking systems (ServiceNow, Jira, etc.).
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-CC1
Pay Range$30-$34 USD
Auto-ApplyField Technician Starlink/Dish Network - Andrews, SC
North Carolina jobs
Field Technician Salary: $18.50 $24.50 No Experience Required
Sign-On Bonus: $250
Join Our Team! Ready to build a career with meaningful growth, strong support, and great pay? Do you have the desire to work hard and build a stable career at an Employee-Owned company? Tired of not being able to pay your bills on time and differentiate yourselves from team members that don t perform like you do? If so, now is the time to join the Satellites Unlimited (SUI) family as a Field Technician! This entry-level satellite TV and broadband installer role is ideal for individuals with mechanical aptitude and good communication & customer service skills.
Quick Apply: Takes less than 10 minutes on our website
Watch what it s like to be part of the team: ****************************
Facebook: ********************************************
YouTube Channel: ***************************************************************
Why You'll Love This Role
Competitive Pay: $18.50/hour base pay guaranteed (Year 1).
Techs currently earn $22 $24.50/hour on average based on performance; top performers earn up to $35/hour.
Paid Training
Bonuses: Weekly and monthly performance-based incentives
Company-provided vehicle, gas card, tools, and phone
100% Employee-Owned Company
Independent Work & Autonomy: Enjoy a variety of tasks without constant oversight
What You ll Do
Install tech products from DISH, Boost Mobile, OnTech, Hughes, Polk Audio, Google, and Ring
Troubleshoot and solve equipment & service issues
Educate customers and sell smart home products & related services
What You ll Need
- Physical Requirements
Ability to lift up to 80lbs. And carry extension ladders
Stand for long periods of time
Must be at or below 330 lb weight limit
Work in confined spaces
- Professional Requirements
Strong customer service and communication skills
Valid driver s license and clear driving record
Pass background check and drug screen
Flexible availability, including weekends and holidays
About Us
Satellites Unlimited (SUI) is a Regional Service Provider and Authorized Retailer serving the Southeast. With over 300 team members and 175,000+ customers annually, we deliver top-notch video, internet, home automation, and security solutions. Most of our team leaders, trainers, and managers began their careers as field technicians. Technicians can grow into roles like Field Service Manager, Corporate Training Instructor, Trade Development Specialist, and other leadership roles. We improve lives through bold, unmatched field service excellence!
Benefits
Medical, Dental, Vision Insurance
Company-Paid Life Insurance
Short & Long-Term Disability
401(k) Plan
Employee Stock Ownership Plan (ESOP)
Paid Vacation:
5 days after 6 months
5 additional days after 1-year anniversary
Ongoing Technical Training & Career Development
Promotion Opportunities (many current leaders started as technicians)
Employee Assistance Program (financial/legal/family services)
Tuition Reimbursement
If you're motivated, hands-on, and ready for a career you can grow with, we d love to hear
from you.
#LeadDog