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Working at RadioShack

Zippia score 4.7

Overview

SalaryRevenue

Reviews

HistoryDemographicsCompetitorsCEO & ExecutivesFAQs

RadioShack overview

Industry
E - Commerce, Retail
Revenue
$3.4B
Headquarters
Employees
5,825
Founded in
1921
Website
Organization type
Public
CEO
Steve Moroneso
Social media

RadioShack is a retail company focusing on consumer electronics, audio and video equipment, and related accessories. The company specializes in the retail sale of radios, television sets, record players, stereo equipment, sound reproducing equipment, and other consumer audio and video electronics equipment, including automotive products. Additionally, RadioShack offers household appliances, computers, computer peripheral equipment, software, musical instruments, records, and prerecorded tapes. The company also performs incidental installation and repair work on electronic devices.

Headquartered in Fort Worth, TX, RadioShack is led by CEO Steve Moroneso. The company has a diverse workforce of 5,825 employees and generates an annual revenue of $3.4 billion. Known for its competitive employee salaries within the industry and high retention rates, RadioShack maintains a strong presence in the retail industry. Since its founding in 1921, RadioShack has grown to become a key player in the market by offering quality products and services to its customers while fostering a positive work environment for its staff.

RadioShack's mission statement

To demystify technology for the mass market. In extensive research, thousands of americans cited the patience, knowledge and integrity of RadioShack's 25,000 sales associates making RadioShack america's favorite and most trusted store for electronic products and services.

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4.5/5

RadioShack employee reviews

Based on 2 ratings

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RadioShack employee reviews

RadioShack employee reviews
4.5/5

Based on 2 ratings

Work at RadioShack? Share your experience.
Employee reviews
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5.0
A zippia user wrote a review on Feb 2024
Pros of working at RadioShack

Make in dat money

Cons of working at RadioShack

Not makein the money all day long oh and night

RadioShack benefits

The CB or fm base stations raidos

How would you improve RadioShack's culture?

Setting up some hookers in all stores

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4.0
A zippia user wrote a review on Oct 2019
Pros of working at RadioShack

Constantly doing something, or helping someone , I like to stay busy.

Cons of working at RadioShack

Pushing things ppl dont want to buy.

RadioShack benefits

Being able to choose hours and work around other things

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A reddit user wrote a review on Jul 2017
So, while you worked there, did you still have to ask for customer contact details? I used to give the name of an old co-worker, and various addresses and fake phone numbers I memorized.... Oh, and is my battery club card still good somewhere?

Yup. But I only did it when big bosses were around. My manager gave 0 ***. All he asked is I mention the damn RadioShack card. Everything else was BS in his mind (and mine). Funny you mention the club card. I found this a few days back, one of the comments is from 2016. Original post is from 1993(!!!) https://groups.google.com/forum/#!topic/misc.consumers/wMqakfqZvO8

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A reddit user wrote a review on Jul 2017
What transferable skills did you get from working there?

How to not take *** from customers. No, really. Prior to working there, I had a really large amount of patience. People had cussed at me, called me every name in the book, just downright said some of the worst things to me and I'd smile and apologize. Many times it wasn't even my fault, but rather their own misstep. RadioShack taught me to be patient, but not take any ***. The customer is not ALWAYS right.

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A reddit user wrote a review on Jul 2017
What was fun about working there?

Some of the employees. I still talk to 4 of my co-workers and consider them lifelong friends. I met a lot of great people there. The job was also fair lax, so there were many times where we had our fun with all the stuff that was in stock. I honestly only miss that bit about the job.

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A reddit user wrote a review on Jul 2017
Did employees receive any training? No matter what I went there for all that happened is the staff tried to interest me in a cell phone plan.

They did. It was pretty lax, though. The MiT training was a lot more intensive, but still pretty meh. Towards the end of my time there, cell phone's were their main focus. That, and the credit cards. Had to offer the phone's, plans, and the BS insurance plans. I hated it. It was all a scam.

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A reddit user wrote a review on Jul 2017
Did you remember to ask your customer's if they needed any batteries? I suspect it's the employees that forgot to sell batteries that caused them to go out of business.

They had us ask customers a ton of ***. It got to a point where it went from one question to a damn statement. We had to ask about batteries, parts, the phones, and plans, and don't forget the credit card. It was obnoxious and I only did it when I suspected it was a mystery shop or possibly a higher-up I didn't recognize.

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A reddit user wrote a review on Jul 2017
What was your ending salary? How did the commission structure work?

Man, I don't really remember the structure. I do recall that when I left it was worlds away from what it was when I initially started. It was definitely benefiting the company and screwing us, that's for sure. They also cut the hourly pay of a lot of employees and demoted a *** ton of people or just fired them. I was on hourly, making $14.81 by the time I left.

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A reddit user wrote a review on Jul 2017
Why was I ignored every time I walked through one of the stores? One time I even walked around with a $20 bill in my hand.

In the latter years, employees just didn't care. That played a role in the demise as well. When I was there, employee morale was already going down the tank. They were changing the pay and bonus structure to benefit them, starting pay got lower, raises got sparser, the list goes on and on. Not only that, stores weren't doing great, so it got very boring. Honestly, even I had my fair share of moments like these, more so when I realized the end was near.

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A reddit user wrote a review on Jul 2017
How great did it feel to see a former colleague completely melt down on a Facebook page?

Man, I have stories about meltdowns for days. The funny part is they were all mostly in-store, with customers around. I can only remember FaceBook post and that was from an old manager. He was a cool guy, reminded me of a cartoon character because of his antics, but god was he useless. He was in his 40s and he knew this may very well be it for him. He was riding that one out until the end. Then the company began going upside down, and he lost it. He knew his run was up...

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A reddit user wrote a review on Nov 2014
manager of a Radioshack reporting in. I would like to say store are closing down between now and Christmas its a very sad place to work at now and i dont think it will turn. What do you think(im assuming your a basic employee)?

They'll survive til a month or so after christmas before either liquidating everything, closing ~2k stores and going on from that, or getting a miracle cash infusion(again). I'm definitely not wasting my days off, I have applications out everywhere. This ship aint staying afloat for much longer.

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A reddit user wrote a review on Nov 2014
Do you steal ***?

I'm not about that life. People do steal *** working at RS however. Some people are stupid doing so however. Once a guy stole a PS3, LP tracked down the SN and it was registered to some employees Sony account. Same with phones. People have stolen phones and registered them to their own accounts. If you're gonna steal, at least don't be an idiot..

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A reddit user wrote a review on Nov 2014
How much does it suck?

Retail in general sucks. Long hours and relatively low pay. But if I had work retail somewhere I would work at RadioShack. The environment is pretty chill and the customers are usually not *** (most of the time)

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A reddit user wrote a review on Nov 2014
What is the ratio of floor space (customer accessible) to backroom storage space? Is the storage space usually full?

Funny you mention this. The backroom of RadioShacks are usually very small. Unless you're one of the lucky few that have a larger backroom. Usually in those backrooms, district managers/regional managers will set up office. Oh joy! As far as merchandise in the back, they made us get rid of a bunch of stuff from the sales floor lately and move it to the back. So there's a *** ton of stuff sitting back that customers can't see.

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A reddit user wrote a review on Nov 2014
Do you have an adaptor for this?

HAHA! One of my favorite things in life is having a customer bring in a product they thought was done for and getting it to work again. The smile on their face is all worth it.

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A reddit user wrote a review on Mar 2014
How old do you have to be to work at RadioShack?

18 Source: I work for RadioShack and am 18

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A reddit user wrote a review on Mar 2014
Are you concerned you might be losing your job in the coming months? http://www.bbc.com/news/business-26427093

For me I am just a Sales Associate working while I got to school full time so there really isn't much concern for me, it may be however a concern for others.

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A reddit user wrote a review on Mar 2014
How often to people come in to purchase electrical components, such as capacitors, resistors, and LED's? It seems like radio shack over the years has shifted to become a regular electronics retailer, and less of a hobbyist store. I am wondering how many of your customers are the "hobbyist" type vs someone looking to buy a new phone.

I would say there is a good amount, but not as many as I had always expected, I'll be honest in saying I am not a hobbyist and don't know much about parts so it is hard for me to help people with stuff like that, I try and just lead them in the direction to the correct part drawer, but it always intrigued me on where these people would go for parts if RadioShack wasn't around.

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A reddit user wrote a review on Mar 2014
What is the weirdest thing that has ever happened when you were at work

Whenever someone pays with a credit card, our machines ask us to put in the last 4 digits of the card for whatever reason, and we also need to check the back of the card to see if it says anything like "ASK FOR ID". Well one day a foreign man came in and was going to buy something and he payed with a credit card and I asked to see his card, well he asked me why and all these other questions, he finally agreed and he went on his marry way. Well he comes back 10 minutes later and exclaims that I was racially profiling him and he was very upset and wanted to return his product, then asked for the number of my manager to complain.

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A reddit user wrote a review on Mar 2014
Position? Future Employment? Compensation?

I am just a regular Sales Associate at the moment and this is just a job I work while going to school. We haven't been formally told that our store will be closing specifically but we never meet our months goals and really don't make much profit.

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A reddit user wrote a review on Nov 2011
As a fellow RS employee I agree and disagree with some points. I had thought of doing an AMA but I'll just throw my two cents in. I find it funny that corporate puts so much emphasis on cell phones, but it makes sense. They make a lot more money off of them then capacitors, resistors, and the like. And yes, another huge focus is on attachments, i.e; service plans, cases, car chargers, and what not. The Enercell batteries are made by either Duracell or Energizer (I always forget which) and they are expensive. But we almost always have sales on them that evens it out a bit. The mark-up on almost EVERY cable is pretty ridiculous. The Shack was an idea of a previous CEO that didn't really come to fruition. The idea behind it was to get out of the legacy items and focus on higher end electronics and mostly cell phones. EDIT: Oh and is it so focused on sales where you are that if you have even one bad week you'll get your pink slip?

Honestly, my store is so laid back, as long as you're not a complete waste of space, you won't get fired.

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A reddit user wrote a review on Nov 2011
Interview tips? I had an interview there last year but I never got a job offer :c

My interview was easy, because my friend already was working here and said how good I was. If they ask you how you would sell an iPod (a question on my interview) or any other big ticket item, follow this: try to upsell them to the more expensive model, suggest accessories like cases, headphones, screen protectors, and mention a service plan.

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A reddit user wrote a review on Nov 2011
I had an interview there and got a job offer but I didn't feel like constantly pushing cell phones on people. Also it baffles me how that company is still in business. How do you feel about cell phones being the main focus and essentially all the managers care about?

It baffles me, too. I didn't even know RadioShack still existed until my friend who got me the job told me he worked there. We get a TON of commission for cell phones. It sucks, because I haven't sold one in weeks. Very few people come here for phones, and we don't even carry all the phones for Verizon, Sprint, and AT&T (our partner carriers). From what I can tell, there is no reason to go to RadioShack to get a cell phone. The only benefit I can see is that our service plan for phones is cheaper than the corporate carrier insurance, and we're in the process of rolling out free live tech support for all the phones we sell.

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A reddit user wrote a review on Sep 2011
Just one question: how in the heck does Radio Shack stay in business? It just doesn't seem like there's sufficient demand for odd electronic parts and the big box stores have tons more selection and better prices on more consumer electronics.

Cell phone sales make up a huge portion of radioshack profits. Thats why we are instructed to try and sell one to anyone who walks through the door looking for anything. Additionally, other stuff you might visit a radioshack for, like batteries and adapters of various kinds, have a huge mark up. Also, the last couple of years there's been a huge push to try and sell more service plans, which are practically all profit. Then they pay their sales staff almost nothing in base pay, and give them commission to sell the most profitable items. That way, the only way a sales associate is really going to make more than minimum wage is if she's making the store a profit.

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A reddit user wrote a review on Sep 2011
STOP TRYING TO SELL ME BATTERIES! But seriously: You guys are (oddly) technical for working in a retail store. Always appreated the help I've gotten.

BUT YOU CAN BUY FOUR PACKS FOR $10! Thanks. There are some employees that really know their ***. Then there are some that clearly have no clue. I'm glad you've gotten more of the former :)

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A reddit user wrote a review on Sep 2011
Radioshack sells several wireless brands. How did you decide which to pitch to a customer? Also, probably of broader interest to this audience ... describe your geekiest customer ever.

Depended really on what the customer needed from their phone. Where they going to be out in the middle of nowhere a lot? Then I'd sell them the phone with the best coverage. Did they have a ton of friends on ATT? Then they could go that way and call them for free. Pitted between two equal carrier choices, it comes down to which ever I could sell easiest, and also which would get me the most in commission, which is different across carriers.

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The team at RadioShack

  • The founders of RadioShack are Milton Deutschmann and Theodore Deutschmann.
  • The key people at RadioShack are Steve Moroneso, Milton Deutschmann and Theodore Deutschmann.
Key people
Steve Moroneso
Milton Deutschmann
Theodore Deutschmann
The inside scoop
RadioShack, formerly RadioShack Corporation, is the trade name of an American retailer founded in 1921. Since 2017, General Wireless Operations, Inc. has leased the name from Kensington Capital Holdings and operates primarily as an e-commerce website, a network of approximately 425 independently-owned authorized dealer stores, and as a supplier of parts for HobbyTown.

RadioShack rankings

RadioShack is ranked #45 on the Best companies to work for in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

RadioShack salaries

Average RadioShack salary
$15.19
hourly
$31,595 yearly
Updated March 14, 2024

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RadioShack diversity

9.8
Diversity score
We calculated RadioShack’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of RadioShack’s workforce.
RadioShack diversity summary. Zippia estimates RadioShack's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated RadioShack's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of RadioShack's workforce.
  • RadioShack has 5,825 employees.
  • 35% of RadioShack employees are women, while 65% are men.
  • The most common ethnicity at RadioShack is White (58%).
  • 21% of RadioShack employees are Hispanic or Latino.
  • 11% of RadioShack employees are Black or African American.
  • The average employee at RadioShack makes $31,595 per year.
  • RadioShack employees are most likely to be members of the democratic party.
  • Employees at RadioShack stay with the company for 3.1 years on average.

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RadioShack financial performance

9.8
Performance score

Highest paying RadioShack competitors

Compare RadioShack salaries to competitors, including Abercrombie & Fitch Co, Hibbett Sports, and Victoria's Secret. Employees at Abercrombie & Fitch Co earn the highest average yearly salary of $40,814. The salaries at Hibbett Sports average $34,826 per year, and the salaries at Victoria's Secret come in at $33,496 per year.
RankCompanyAverage salaryJobs
1$40,8140
2$34,8260
3$33,4960
4$32,7900
5$31,4620
6$31,4380
7$31,3130
8$31,3040
9$31,2720
10$31,2350
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    Updated March 14, 2024

    Zippia gives an in-depth look into the details of RadioShack, including salaries, political affiliations, employee data, and more, in order to inform job seekers about RadioShack. The employee data is based on information from people who have self-reported their past or current employments at RadioShack. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by RadioShack. The data presented on this page does not represent the view of RadioShack and its employees or that of Zippia.

    RadioShack may also be known as or be related to Hart Distributing, Inc., RADIOSHACK CORP, Radio Shack Corporation (1921–1963) Tandy Corporation (1963–2000) RadioShack Corporation (2000–2015) General Wireless Operations Inc. (2015–2020) and RadioShack.