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Rail operations controller vs yardmaster/customer service/crew dispatching

The differences between rail operations controllers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a rail operations controller and a yardmaster/customer service/crew dispatching. Additionally, a rail operations controller has an average salary of $34,907, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.

The top three skills for a rail operations controller include direct supervision, customer service and . The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.

Rail operations controller vs yardmaster/customer service/crew dispatching overview

Rail Operations ControllerYardmaster/Customer Service/Crew Dispatching
Yearly salary$34,907$31,397
Hourly rate$16.78$15.09
Growth rate4%-8%
Number of jobs73,688157,794
Job satisfaction--
Most common degreeBachelor's Degree, 56%High School Diploma, 41%
Average age4343
Years of experience22

Rail operations controller vs yardmaster/customer service/crew dispatching salary

Rail operations controllers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.

Rail Operations ControllerYardmaster/Customer Service/Crew Dispatching
Average salary$34,907$31,397
Salary rangeBetween $23,000 And $52,000Between $25,000 And $38,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between rail operations controller and yardmaster/customer service/crew dispatching education

There are a few differences between a rail operations controller and a yardmaster/customer service/crew dispatching in terms of educational background:

Rail Operations ControllerYardmaster/Customer Service/Crew Dispatching
Most common degreeBachelor's Degree, 56%High School Diploma, 41%
Most common majorBusinessBusiness
Most common college--

Rail operations controller vs yardmaster/customer service/crew dispatching demographics

Here are the differences between rail operations controllers' and yardmaster/customer service crew dispatchings' demographics:

Rail Operations ControllerYardmaster/Customer Service/Crew Dispatching
Average age4343
Gender ratioMale, 77.8% Female, 22.2%Male, 28.8% Female, 71.2%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage7%7%

Differences between rail operations controller and yardmaster/customer service/crew dispatching duties and responsibilities

Rail operations controller example responsibilities.

  • Manage SharePoint database and spreadsheet for coverage opinion bills.
  • Reconcile and analyze a multitude of reports in updating revenue-reporting process within Salesforce in order to implement an accurate billing process.
  • Help support project development by creating documents, spreadsheets, PowerPoint presentations, and informational packets about Wisconsin educational opportunities.

Yardmaster/customer service/crew dispatching example responsibilities.

  • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
  • Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
  • Enter tender and movement numbers in AS400.
  • Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
  • Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
  • Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
  • Show more

Rail operations controller vs yardmaster/customer service/crew dispatching skills

Common rail operations controller skills
  • Direct Supervision, 59%
  • Customer Service, 41%
Common yardmaster/customer service/crew dispatching skills
  • Data Entry, 20%
  • Customer Service, 8%
  • Customer Complaints, 7%
  • Outbound Calls, 6%
  • Inbound Calls, 6%
  • Payroll, 5%

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