Q: What is the hiring process at Rakuten?

The hiring process at Rakuten is fairly straightforward, involving an application submission, and a daunting interview phase that generally consists of multiple interviews. The specific focus of the interview questions differs depending on the specific role a person is applying for. The entire hiring process at Rakuten generally takes between one and four weeks to complete.

Question 1

Does Rakuten drug test?

Accepted Answer

No, Rakuten does not drug test employees before they hire or once they are employed with any frequency or consistency. However, while Rakuten does not drug test regularly, it is a drug-free workplace. The company may ask an employee to take a drug test if it suspects that the employee is under the influence while working or their performance is being negatively affected by drugs.

Question 2

Does Rakuten hire felons?

Accepted Answer

Yes, Rakuten does hire felons. While Rakuten often conducts background checks on prospective employees, a prior felony conviction does not automatically disqualify a candidate from employment. The company makes these decisions on a case-by-case basis and considers the type of felony, and length of time since conviction, before making its decision.

Question 3

How do you answer "Why are you interested in working for Rakuten"?

Accepted Answer

You should answer the question "Why are you interested in working for Rakuten" by highlighting any passion you have for online shopping, and mention any experience you have purchasing products through the company.

Question 4

How do you write a cover letter for a job at Rakuten?

Accepted Answer

You should write a cover letter for a job at Rakuten by highlighting any of your experience with e-commerce platforms and any of your relevant technical or customer service skills relating to the specific position. A cover letter for a job at Rakuten can also mention any possible passion you have for online shopping and personal experience you have with the company.

Question 5

How does Rakuten make money?

Accepted Answer

Rakuten makes money via commissions from stores when its users make a purchase. The novel thing about Raketun is that instead of the app keeping that commission in full, they share it with its users.

Question 6

How old do you have to be to work at Rakuten?

Accepted Answer

You have to be at least 18 years old to work at Rakuten.

Question 7

What benefits does Rakuten offer?

Accepted Answer

The benefits offered by Rakuten are diverse, and comprehensive, and include paid time off, flexible schedules, and competitive pay for all employees. Though Rakuten offers a variety of potential benefits, the exact benefits offered differ between full and part-time employees.

Question 8

What is the dress code at Rakuten?

Accepted Answer

The dress code at Rakuten is business casual. While the dress code at Rakuten does not require overly formal attire for employees, such as suits or ties, it does encourage professional clothing. Some of the clothing items that are likely allowed by the dress code at Rakuten include:

Frequently asked questions about Rakuten Americas

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