Service Advisor jobs at Rallye Motors

Job DescriptionService Advisor - Healey Brothers Ford/Lincoln Department: Service Employment Type: Full-Time Join the Healey Brothers Family! Healey Brothers has been serving the Hudson Valley for over 40 years, earning a reputation for integrity, quality, and customer satisfaction. At Healey Brothers Ford, we take pride in delivering an exceptional service experience - and that starts with great people. We're looking for a motivated and experienced Service Advisor to join our award-winning team in Poughkeepsie. If you're passionate about customer care, thrive in a fast-paced environment, and enjoy being the link between customers and technicians, we want to meet you. What You'll Do Serve as the primary point of contact for service customers - from check-in to vehicle delivery. Listen carefully to customer concerns, accurately document repair needs, and translate them into clear work orders for technicians. Communicate vehicle status, repair progress, and recommendations clearly and professionally. Present maintenance and repair options in an honest, transparent manner that builds trust. Work collaboratively with technicians, parts personnel, and management to ensure timely and accurate service completion. Follow up with customers to ensure satisfaction and maintain long-term relationships. Manage warranty and service contract documentation in accordance with Ford policies. What We're Looking For 2+ years of experience as a Service Advisor in an automotive dealership (Ford experience a plus). Strong communication, organizational, and customer-service skills. A positive attitude and professional demeanor. Proficiency with dealership management systems (CDK preferred). Ability to multi-task and stay composed in a busy service lane. Valid driver's license and clean driving record required. Why Healey Brothers Established Reputation: Join one of the most trusted names in the Hudson Valley automotive community. Competitive Compensation: Base salary + performance-based bonuses and commissions. Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, paid time off, and more. Career Growth: Opportunities to advance within a growing family-owned dealer group. Team Culture: Supportive leadership and a collaborative environment where your hard work is recognized and rewarded. Ready to Accelerate Your Career? If you're an experienced Service Advisor who takes pride in providing exceptional customer care and wants to work with a respected, community-focused dealership, Healey Brothers Ford is the place for you. ???? Apply today and become part of the Healey Brothers legacy of excellence! Healey Brothers Mission Statement: Utilizing cutting-edge automotive technology and training to give our customers a seamless, stress-free experience to earn their business for life. Our Core Values: Family, Trust, Attitude, Innovation, and Drive. Healey Brothers EEO Statement: Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Provide dealership consultation on the following: Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer

Job DescriptionDescription: Saratoga Honda has been a trusted name in the automotive industry for nearly 40 years, providing exceptional service and a hassle-free experience to our customers. Located in Saratoga Springs, NY, we are dedicated to offering top-notch Honda sales, service, and financing while ensuring a welcoming environment for all. Summary As a Service Writer at Saratoga Honda, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations. Why Work With Us? Competitive compensation package Comprehensive benefits, including health, dental, and vision 401(k) retirement plan with company match Ongoing training and development opportunities A supportive, team-oriented work environment Opportunity to work with one of the most trusted automotive brands in the world Key Responsibilities: Greet customers and ensure a warm, professional, and welcoming experience Assess vehicle issues and maintenance needs, offering expert advice and recommendations Prepare detailed repair orders, including costs, services required, and estimated timelines Act as a liaison between technicians and customers, keeping clients informed throughout the repair process Promote and upsell additional services or products that benefit the customer Ensure all services are performed to Honda's quality standards and customer satisfaction Qualifications: Previous experience in an automotive service advisor role preferred Strong understanding of vehicle maintenance and repair processes Exceptional communication and interpersonal skills Ability to multitask in a fast-paced environment Proficient with computer systems and repair order software Passion for delivering outstanding customer service Must have a valid driver's license and clean driving record If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Saratoga Honda! Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Shift: 10 hour shift 8 hour shift Work Days: Rotating weekends Weekends as needed Ability to Commute: Saratoga Springs, NY 12866 (Required) Work Location: In person Requirements:

Service Manager Romeo Auto is seeking a personable and knowledgeable Service Advisor to join our growing team. As the liaison between our customers and service technicians, you will play a key role in delivering exceptional customer service, ensuring vehicle issues are accurately diagnosed, and managing repair timelines efficiently. Compensation will range from $40-70k based on experience. At Romeo Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Romeo Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. Benefits: 401(k) 401(k) Matching Health Insurance Dental Insurance Vision Care Insurance Flexible Spending Account Health Savings Account Paid Time Off Key Responsibilities: Greet customers promptly and professionally in the service lane Communicate with customers to understand their vehicle concerns and service needs Generate accurate service repair orders and provide cost and time estimates Coordinate with technicians to ensure timely completion of services Keep customers informed throughout the repair process Upsell additional service recommendations when appropriate Handle warranty and insurance documentation when required Ensure high levels of customer satisfaction by managing expectations and resolving concerns What we are looking for: Prior experience as a Service Advisor or in a customer service role (automotive industry preferred) Strong communication and interpersonal skills Working knowledge of vehicle systems and repair processes is a plus Comfortable using dealership management systems and scheduling tools Organized, detail-oriented, and able to multi-task in a busy environment Valid driver's license and clean driving record Romeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Drive Excellence with Manhattan Motorcars Porsche Represent an iconic brand at one of the most prestigious dealerships in the world. At Manhattan Motorcars Porsche, we deliver more than service-we deliver an experience worthy of the Porsche crest. As a Porsche Service Advisor, you will be the trusted expert and personal liaison for our clients, ensuring every interaction reflects the precision, performance, and exclusivity our brand represents. If you're passionate about luxury automobiles and driven to provide world-class service, this is your opportunity to thrive in an elite environment in the heart of New York City. What You'll Do Greet and welcome Porsche clients with professionalism, attention to detail, and personalized care as soon as they arrive at the service drive. Take full ownership of the client journey, from initial consultation to vehicle return-ensuring an elevated, seamless experience throughout. Communicate effectively and proactively-keeping customers informed about diagnostics, repair timelines, and status updates. Collaborate with Porsche-certified technicians to ensure accurate diagnosis and relay technical findings to clients in a clear, approachable manner. Manage repair orders with speed and precision-from sourcing genuine Porsche parts to setting and meeting repair deadlines. Efficiently assign work to technicians and support optimal shop productivity. Provide white-glove customer service and handle escalations with diplomacy and care, always protecting the integrity of the Manhattan Motorcars name. Ensure all vehicle concerns are resolved to the highest standard before client pick-up. What You Bring Proven experience as a Service Advisor, ideally with a luxury or performance automotive brand-Porsche experience highly preferred. A passion for the Porsche brand and a deep understanding of the expectations of Manhattan's elite clientele. Excellent interpersonal and communication skills-you build relationships, earn trust, and turn first-time visitors into lifelong customers. Highly professional appearance and demeanor; you represent Manhattan Motorcars and Porsche. Ability to multitask, prioritize, and stay composed in a fast-paced, high-expectation environment. Familiarity with vehicle systems, digital interfaces, and an ability to explain advanced Porsche features to clients. Experience with CDK DMS is a strong plus. A team-player attitude and a results-driven work ethic-someone who thrives when excellence is the standard. Compensation $60,000 - $140,000 annually Base hourly + commission. Compensation is performance-based-your results drive your rewards. Why Manhattan Motorcars Porsche At Manhattan Motorcars, we are more than just a dealership-we are a destination for those who demand the best. You'll be joining a close-knit team of automotive professionals united by a shared passion for excellence, luxury, and the Porsche experience. As part of our Porsche division, you'll have the tools, training, and support to deliver service that exceeds even the highest expectations. Ready to deliver precision, performance, and prestige every single day? Apply now and become a part of Manhattan Motorcars Porsche-where passion meets profession.

Job Details Administrative Offices - Amherst, NY Full Time High School $50000.00 - $100000.00 Base+Commission/year Negligible SalesDescription We currently are looking for Service Advisors for a few stores throughout the company. The responsibilities of the Service Advisor encompass the proper resolution of customer and vehicle-related concerns, maintaining a level of customer satisfaction that is at or above dealer standards, meeting pre-determined service sales objectives, and the thorough and accurate performance of designated administrative activities. SHIFT: This position is a 3-day rotating shift 7:30am until 9:00pm (Mon/Tues/Wed for 4 weeks then Thurs/Fri/Sat for 4 weeks) Qualifications Qualifications: Previous 2-4 years high-end retail experience - preferably automotive related Comfortable in a selling position/environment and pay reflecting of that Professional personal appearance Successful customer service and/or sales experience Valid in-state driver's license.

Ford Truck Shop Service Advisor - Levittown Ford Schedule: Full-Time | 5-Day Work Week, Including Saturday Salary: $100,000 - $200,000+ per year (includes commission & bonuses) Levittown Ford is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership, customer-focused culture, and long-standing success. As part of one of Long Island's most respected auto groups, we offer more than just a job - we offer a career path built on growth, training, and support. At VIP Automotive Group, our purpose is to create exceptional value and experiences for every customer, going above and beyond our competition. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer interactions and maintain our standard of excellence. 🚗 Why Join Us? Professional, team-oriented work environment Ongoing training and certification support Opportunities for career advancement within a growing group Recognition programs and employee appreciation Access to tools and technology to ensure success 📎 Click here to learn more about our dealerships: VIP Automotive Group | Levittown Ford 🔧 About the Role - Ford Truck Shop Service Advisor As a Ford Truck Shop Service Advisor, you will be the bridge between customers and our service team, specializing in Ford trucks and high-volume shop operations. This position requires a high-energy individual with a customer-first mentality, a commitment to excellence, and a drive to exceed service goals. Key Responsibilities: Greet customers promptly and courteously, documenting concerns accurately Schedule service appointments and collect vehicle/customer data when possible Conduct walkarounds and test drives or arrange technician test drives Review vehicle service history and recommend appropriate services Explain maintenance and repair needs, emphasizing manufacturer standards Prepare and present detailed cost estimates for labor and parts Set and manage “promised times” for vehicle delivery Coordinate workflow with dispatch and technicians Monitor repair status and communicate updates or changes to customers Obtain customer authorizations for additional repairs Review and close repair orders accurately with clear documentation Maintain up-to-date menus, forms, and pricing tools Deliver final explanations of work completed and answer any follow-up questions Ensure vehicles are parked, secured, and keys stored properly Promote customer satisfaction and maintain high CSI scores Assist with incoming phone calls and appointment setting Inspect vehicles for bodywork and prepare estimates when needed Maintain a clean, professional workspace and appearance Qualifications: 2+ years of prior Service Advisor experience (Ford/truck experience preferred) 1+ year of dealership experience required Working knowledge of automotive systems and repairs Excellent communication, customer service, and problem-solving skills Experience with CDK, Reynolds & Reynolds, or other DMS systems is a plus Valid driver's license with a clean driving record Monday - Saturday 5-day work week Benefits Include: • Medical and Dental Insurance • 401(k) Retirement Plan • Employee Discounts on Vehicle Purchases, Parts, and Service • Paid Time Off • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance) • Comprehensive Employee Recognition Programs • Opportunities for Career Advancement • Professional Development Assistance • Retirement Plan Schedule: Monday to Saturday Supplemental Pay Types: Bonus Pay Commission Pay

ABOUT THE ORGANIZATION BMW/MINI of Manhattan is proud to be New York City's premiere BMW/MINI center offering new models while also being the largest volume certified pre-owned BMW/MINI dealer in the New York Tri State area. We encourage applicants to use this site as a tool to research employment opportunities. Once you've found an open position that fits your unique qualifications and experience please feel free submit an application for employment using this site. At BMW/MINI of Manhattan, we are a team committed to excellence. We are always looking for the best people in their chosen professions. If you are a qualified, professional, with a strong work ethic and appreciate a team driven environment we may be the place for you! Our employees love coming to work here. We are easily reached from anywhere in the metro area. Our indoor, fully climate controlled and our modern facility offers every convenience. What We Offer: Full Time Position Base Pay plus Commissions- Opportunity to make $115k+ Salary in line with BMW Compensation Competitive Benefits Package Employee Lease Program Medical Dental 401(k) + Match Commuter Benefits Life Insurance Short Term Disability PTO and Holidays Off Salary Range: $95,000- $130,000k per year BRIEF: As a MINI Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. RESPONSIBILITIES: Making appointments, processing repair orders, quotes and invoices Providing customer support via phone and face-to-face at the dealership Qualifying customer problems and logging them for technicians to review Ensuring customer approval for all remedial work to be carried out Promoting our range of vehicle parts and accessories Internal coordination of service work to adhere to commitments made to customers Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle QUALIFICATIONS: Prior experience as a service advisor or service writer required Candidates MUST possess above-average phone and communication skills Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on BMW products and services Excellent follow-up and follow-through skills to ensure client satisfaction Must have the ability to communicate technical information in non-technical terms to clients Ability to evolve and adapt to changing business needs EEO Statement: BMW of Manhattan, Inc. provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.

Job DescriptionService Advisor - Healey Brothers Hyundai Department: Service Employment Type: Full-Time Join the Healey Brothers Family! Healey Brothers has been serving the Hudson Valley for over 40 years, earning a reputation for integrity, quality, and customer satisfaction. At Healey Brothers Hyundai, we take pride in delivering an exceptional service experience - and that starts with great people. We're looking for a motivated and experienced Service Advisor to join our award-winning team in Fishkill. If you're passionate about customer care, thrive in a fast-paced environment, and enjoy being the link between customers and technicians, we want to meet you. What You'll Do Serve as the primary point of contact for service customers - from check-in to vehicle delivery. Listen carefully to customer concerns, accurately document repair needs, and translate them into clear work orders for technicians. Communicate vehicle status, repair progress, and recommendations clearly and professionally. Present maintenance and repair options in an honest, transparent manner that builds trust. Work collaboratively with technicians, parts personnel, and management to ensure timely and accurate service completion. Follow up with customers to ensure satisfaction and maintain long-term relationships. Manage warranty and service contract documentation in accordance with Hyundai policies. What We're Looking For 2+ years of experience as a Service Advisor in an automotive dealership (Hyundai experience a plus). Strong communication, organizational, and customer-service skills. A positive attitude and professional demeanor. Proficiency with dealership management systems (CDK, Reynolds & Reynolds, or similar). Ability to multi-task and stay composed in a busy service lane. Valid driver's license and clean driving record required. Why Healey Brothers Established Reputation: Join one of the most trusted names in the Hudson Valley automotive community. Competitive Compensation: Base salary + performance-based bonuses and commissions. Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, paid time off, and more. Career Growth: Opportunities to advance within a growing family-owned dealer group. Team Culture: Supportive leadership and a collaborative environment where your hard work is recognized and rewarded. Ready to Accelerate Your Career? If you're an experienced Service Advisor who takes pride in providing exceptional customer care and wants to work with a respected, community-focused dealership, Healey Brothers Hyundai is the place for you. ???? Apply today and become part of the Healey Brothers legacy of excellence! Healey Brothers Mission Statement: Utilizing cutting-edge automotive technology and training to give our customers a seamless, stress-free experience to earn their business for life. Our Core Values: Family, Trust, Attitude, Innovation, and Drive. Healey Brothers EEO Statement: Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor. Responsibilities Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Qualifications High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills: Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey. Pay Disclosure Salary Range/Hourly Rate for New York Based Applicants: $29.21 - $33.43 hourly (actual compensation will be determined based on experience and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills: Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey. Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at Premier Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Premier Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: 401(k) Dental insurance Health insurance Opportunities for advancement Paid holidays Paid time off Pension plan Retirement plan Union benefits Vision insurance Service Advisor Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Service Advisor Requirements: Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Minimum of 1 year in service department Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent About Us: Family-owned and operated, Premier Ford Inc. has been one of the leading Ford dealerships in New York City for decades. Our customers know they can trust us to handle their automotive needs, from finding the perfect Ford to overseeing routine maintenance and repairs. Moreover, every experience is unparalleled because of our values and our commitment to our customers. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Provide dealership consultation on the following: Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer

149 E Main St., New Rochelle, New York 10801 USED CAR PORTER / VALET$16.50 - $19+ an Hour with Paid Training & Great Benefits! Full-time Position Valid Drivers License & Clean Driving Record are Required Mazda of New Rochelle is HIRING NOW for friendly, energetic Used Car Porters / Valets to greet customers, park, move, and retrieve vehicles, keep our parking lots organized, and more! This is an outstanding, entry-level opportunity to start a rewarding career at a great place to work. Come join our team and help us keep our great customer service reputation! Mazda of New Rochelle is a proud member of the family-owned Don Lia Auto Group! We value our employees and invest in their success! Apply online today! We offer: $16.50 - $19+ per hour based on experience Full-time Position Medical, Dental & Vision Insurance 401(k) Retirement Plan Paid Vacation & Sick Time Employee Discounts on Products & Services & Vehicle Purchase Plans Long-term Job Security & Advancement Opportunities! Responsibilities Used Car Porter / Valet: Greet and welcome customers in a friendly manner Drive courtesy shuttle for our customers as needed Manage the flow of traffic for all dealership department lots Maintain the parking lot in a neat and organized manner Retrieve customer vehicles from the lot Other duties may be assigned Qualifications Used Car Porter / Valet: A valid driver's license and clean driving record Friendly and courteous with excellent customer service skills A positive attitude, good work ethic, and well-groomed appearance Energetic and thrives in a fast-paced team environment Good work ethic Please upload your resume. Completing the online assessment will grant you priority consideration! Applicants must pass pre-employment screening We are a Drug-Free Workplace We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. RequiredPreferredJob Industries Customer Service

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information PLEASE HAVE KNOWLEDGE OF REYNOLDS AND REYNOLDS. FIVE DAY WORK WEEK. PLEASE BE A TEAM PLAYER WITY STRONG CUSTOMER SATISFACTION SKILLS. Employment Position: Full Time Salary: $70,000.00 - $90,000.00 Yearly Salary is negotiable. Zip Code: 11361

Sign on bonus based on Volvo or proven track record experience! Volvo Cars of Brooklyn is an elite new and pre-owned retailer of Volvo vehicles conveniently located in the heart of Industry City, Sunset Park, Brooklyn, NY. We are respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars of Brooklyn has become known. At Volvo Cars of Brooklyn, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars of Brooklyn is always looking for qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships. What We Offer 401(k) plan Health insurance Community involvement Career progression Promote from within Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Service Advisor is responsible for scheduling service work in the service department and selling additional service to customers. Essential Job Duties and Responsibilities: (Additional duties as assigned) General: Maintain Customer Satisfaction Index rating within the top 10% of group. Maintain a dealership assigned standard for “hours per customer repair order written”. Ensure that all documents are accounted for. Sell at least 100% of available hours per day. It is your responsibility to support and endorse dealership policies and procedures set forth by dealership management and manufacturer standards. Customer-related: Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using dealership DMS Communicate with service customers to determine the nature of the mechanical problems and provide all available information to technicians on repair order. Refer test-drives to technicians. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications, using maintenance menus (if applicable). If additional work is needed, explain the details to the customer, including the additional cost and time considerations. Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify team leader of upcoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Establish “time promised” and check with person responsible for work distribution if necessary. Obtain customer's signature on each repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in progress and appointments. Ensure quality check in problem vehicles. Be available to answer any questions at vehicle delivery. Maintain follow-up program on additional items found in need of repair. Inspect each completed repair order hard copy carefully. Make sure repair order is completed and properly priced before closing out (includes flagging of repair orders). Operation and failure code of all warrant claims in computer. Get approval for all internal work. Perform active delivery. Call all Special Order Part customers daily. Inform customers of all warranty and non-warranty work. Keep advisor area clean. Get customer approval before work is performed and document approval with time and date. Wear name tags and uniform. Get manager's approval for all non-warranty, good will, and rental vehicles. Required Experience and Education: High School Diploma or General Educational Diploma (GED). One year dealership experience preferred. Additional Requirements: Valid New York State Driver License. Required Skills and Attributes: Strong interpersonal and communications skills. Ability to prioritize and organize work in a multitasked environment. Excellent verbal and written communication skills. Attention to detail. Strong organizational skills including the ability to manage multiple tasks and details simultaneously. Ability to work productively in a fast paced, stressful environment. Equipment, Machines and Software Used: Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK. Physical and Mental Requirements: Ability to sit, stand, walk, talk, hear, use hands to point, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists. Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Physical Exertion: Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Light exertion can involve sitting, walking and/or standing most of the time. Environmental Conditions: Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required. Hazards and Safety Precautions: Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting. Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques. Disclaimer: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information Looking for experienced service adviser or someone willing to learn the business to complete service team. This is a fast paced dealership must be reliable have clean license. Good with customers and be able to multi task. We offer health benefit packages, 401k, paid vacation and holidays and competitive compensation plan. This is a full time position including rotation on Saturdays. Employment Position: Full Time Salary: $80,000.00 - $100,000.00 Yearly Salary is negotiable. Zip Code: 11735

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Service Advisor Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Service Advisor Requirements: Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Minimum of 1 year in service department Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.