Ramp agent job description

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services.

ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Job responsibilities:

* Guide inbound/outbound airplanes to and from the gate

* Transport, load and unload passenger baggage, cargo, and mail

* Clean aircraft passenger cabins between flights and stock aircraft with needed supplies

* Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories

* Be on time, be prepared, and be safe

Qualifications:

* Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent

* Possess a valid driver's license with a clean driving record

* Be able to pass a drug screen and obtain airport security clearance, which includes a 10-year extensive employment, criminal record and residence background check

* If you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.

Physical Requirements:

* Lift up to 70 pounds (32 kg) on a regular basis

* Carry heavy items up and down jetway stairs

* Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods

* Work outside in all types of weather, around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through ADP

M/F Disabled and Vet Equal Opportunity Employer

* Southwest Airlines will consider your interest for the Burbank Ramp Agent position if you are currently a resident of California*

If you are not selected for this job posting, you will not be eligible to reapply for this position in Burbank for 12 months from the day of interview*

* Provides legendary Customer Service by handling cargo and baggage service, directing and servicing aircraft, and related activities on the airport ramp
Duties and Responsibilities

* Provides friendly service to and maintains positive relationships with all internal and external Customers
* Works in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
* Loads, unloads, services, guides, and directs Company Aircraft
* Receives and records Customer baggage, air freight, mail and company materials as required
* Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
* Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
* Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
* Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
* Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin
* Reviews cargo forms for accuracy and corrects forms as necessary
* Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
* Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures
* May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
* Transports cabin and cleaning equipment between aircraft storage area
* Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
* Manually pushes and pulls push carts and containers
* Works in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
* May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
* Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as required
* Duties vary by size and organization of station.
* Provides friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Responsibilities

* Ability to work well with others as part of a team, and work under stressful situations
* Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
* Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
* Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment

Responsibilities Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as required. Provides legendary Customer Service by handling cargo and baggage service, directing and servicing aircraft, and related activities on the airport ramp. Provides friendly service to and maintains positive relationships with all internal and external Customers. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals. Loads, unloads, services, guides, and directs Company Aircraft. Receives and records Customer baggage, air freight, mail and company materials as required. Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent. Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities. Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors. Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction. Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin. Reviews cargo forms for accuracy and corrects forms as necessary. Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork. Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures. May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies. Transports cabin and cleaning equipment between aircraft storage area. Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers. Manually pushes and pulls push carts and containers. Provides friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc. May perform other job duties as directed by Employee's Leaders.